papa p.

I was first a buyer and then a seller. I was first happy, and then pissed off. As a buyer, I got good prices, but I also got crappy quality. So, it is what it is there. As a seller, it is EXHAUSTING trying to keep the staff updated on all their mistakes and all the fakes.

As a buyer, it never occurred to me not to pay. However, there are PLENTY of no payers and people who cancel. Buyers remorse runs rampant and there are no ramifications. Top Hatter doesn't care if buyers don't pay. They allow them to stay with the hope that they will eventually pay for something. And those who have been kicked off, just come back under a new name. It's ridiculous.

There are authentic Coach and Michael Kors items on the site. HOWEVER, there are plenty of fakes. They will let anyone sell. They don't require any proof of purchase unless a buyer makes a complaint. Any Joe Schmo can sell a crap ton of counterfeits (Alibaba) until they get caught, and then they **may** get kicked off. I had to notify the staff of counterfeit items. I had to spend my time taking screen shots and providing examples of the knock off site where the items came from. They have absolutely NO quality checks in place. Why? GREED BABY GREED! They don't care as long as they are pocketing all that money and fees.

There are good sellers. The bad ones ruin it though and I would NEVER buy with confidence from the site again, knowing what I know now.

And, get this, sellers are allowed to sell items that were "free with purchase". You might might buy a Michael Kors clutch for a dirt cheap price, but it's a crappy, low quality thing that was "free gift with purchase".

There are so many things wrong with how the place is run. Low quality, high fees, no accountability, unreliable, awful support system, etc etc etc