29 Reviews for Swap.com
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I had a great experience with Swap.com . I placed an order and received excellent customer service and prompt delivery . Each item was individually packaged and the were in excellent condition . The photos were well taken, showing the exact condition of the items. Thank you again. Sue B. Addison, IL
I loved the idea of a website like this, my kids grown out of clothes so fast it's too crazy buying everything new. I ordered nearly $200 worth of clothing and toys from the website. I went to check out and 6 items in my cart was bought out from under me. It was okay though because I was still happy, until now.
The day after purchase I received an email saying one or more of my items was now unavailable and a refund would be given. I was disappointed about that. Again on the second day after purchase (and after receiving an email saying my order has been shipped) I received yet another email saying a shirt/short combo was now unavailable and I would be given a refund.
My problem is this, I understand that this is a used clothing website and that people can buy clothes in your cart until you pay for them but why AFTER paying are the items I ordered still being bought and refunds given? I have yet to receive any refunds.
It seems like a good idea in theory but realistically, the warehouse/website doesn't seem to be updated enough to prevent "unavailable items" from making it worth buying on the site. I can probably expect half my order to actually arrive at this rate.
Awesome prices great quality and accurate descriptions of items. Shipping is fast and customer service is amazing. Love shopping at Swap.com
So far, all items I have ordered have arrived very quickly and exactly as described. Could not be happier...
I have purchased several collector items from swap.com. I've been very pleased with my items, which were very reasonably priced, the shipping time and the shipping price seems really fair. I look forward to future purchases!
The clothes I ordered arrived promptly and neatly packaged. I am very satisfied with swap.com and will buy from them again.
I have bought items from swap.com twice now. I've been very pleased with my items, which were very reasonably priced, the shipping time and the shipping price seems really fair. The first order I got free shipping. My second order was a huge, 13 lb box and shipping was only $1.99!
I was delighted to find the old version of the game "Perfection" on swap.com. I had checked on other sites and some were selling the game for $50 +. I paid $8 for a brand new game - pieces were still attached to plastic holder - and shipping was free. The game was shipped and received very quickly. I was very pleased with the whole experience.
I love Swap.com. Fast shipping. Good Customer Service. New Products Everyday. Everything that I need for son's toys are available there. I'm addicted to Swap.com :)
The store has SUPER QUICK shipping. The product was wrapped inside the box with a thank you. Very good customer service. I appreciated that. Product was received as described. Will do business again!
My order got here really fast, in great packaging and with such a friendly note! I am very impressed with Swap.com. My DVD was in excellent shape, I highly recommend ordering from them :)
FH from Alabama
I was told about this site from a friend and I am grateful. I have ordered twice in less than 3 weeks and cannot believe the service. I receive the merchandise faster than any other mail order company and everything is wrapped individually and packed securely. Price are very reasonable and have had nothing but a fantastic experience.
They have GREAT customer service, an item I purchased was not in the condition described when they went to ship, refunded me (+) and shipped a similar item at no charge!!!!
Swap.com is Awesome. I LOVED MY PURCHASE. HIGHLY RECOMMENDED;)
I have used this site since the closing of the original site and I love it. Great site to buy and sell on. I have not had any problems and would recommend to everyone
I have now tried the Swap.com valet service several times and I have to say I'm impressed! I've traded gently used clothing that my kids have outgrown for clothes they actually needed. Everything was in great condition and it was so easy. I keep getting money in my account from clothing that keeps selling little by little. I'm looking forward to packing up another box of clothing that's been outgrown so I can get my kids some nice clothes that fit them!
i have never used Swaps Media Service as mentioned in earlier reviews. But I do use their new Swap Valet and I absolutely LOVE IT! It is so easy! I've listed on Ebay for years and the most time consuming thing about ebay is the photos and shipping. I have shipped several HUGE boxes in to Swap and they do all the work. I've been selling and love trading my daughters outgrown clothes for what she can wear now and new toys!! Their costumer serv has always gotten right back to me :) and my husband loves that i'm FINALLY clearing all these boxes out of the garage
I absolutely love Swap.com. I've only made purchases so my review is based on that. I find it to be much better than any other online consignment shop. Their prices are usually very, very reasonable and they offer free shipping. Their customer service is excellent! I had a small problem with the sizing of a baby outfit that I purchased and they took care of it immediately. The shipping is fast and comes nicely packaged.
SwapValet - just not what I came to swap.com for at all.
Swap had an awesome system of "i want this book/dvd/game. Oh hey, do you not want it anymore?! How about I trade you this?" - I came to the site exactly for that reason. I was tired of finding sites where I had to accumulate points to get one book that I wanted.
As many others have explained, SwapValet is just a mini version of Ebay. I also had trouble getting customer service with my SwapMedia account (out of the blue, my credit card was no good) - they wouldn't get back to me on trying to update my account so I could resume trading. Then it made sense - they didn't care. It says on their site they removed SwapMedia because it was making no money...
"The reason for terminating the service is that the Media service is not sustainable as a business. It simply costs more to keep running than it brings in revenue. The fairly long history of the Media service has proven that users are not willing to pay enough for the service to make it sustainable. And because the Media service is a commercial service, not a public service or a volunteer operated service, it just cannot go on like that."
I never got an email where there were options being discussed of how to work the system to make it more profitable for them. This was something I DEFINITELY would have given some input on, what I am willing or not willing to do to stay with the site. Also, they deleted all of my information from my original Swap account when they closed Swap Media (really dumb. No "valet" convenience there!!). I miss swap media :( it was perfect. I'm just sad so many people are missing out on the awesomeness that it was.
If you are looking for a mini-ebay - go try it out. But if you were looking for somewhere to swap your books, etc. I do not recommend.
I truly mourned the death of swaptree/swap.com. At it's heyday it was nothing short of phenomenal!! I loved it!! This new incarnation with the Valet Service is a joke. It's a consignment shop. The positive side is that it is a shop with an online presence (not a new thing). But the difference between it and your local consignment shop is that you have to pay shipping to get stuff to them, you can't disagree with them, if they don't like what you send you have to pay to get it back, you have to pay to have the things you buy shipped to you. You have to pay to have them store your stuff that doesn't sell or pay to get it back. Just like a consignment shop only less convenient and more expensive.
I had been on the swap.com site since it was originally called swaptree. It only swapped media, (DVD's, Music, books, games) it WAS perfect. Every person I swapped with was good. I, myself had 100% saticfaction as well as most of the people on there. There was a few(not many though) that had very low scores but like ebay you can see them before you accepted the trade. there was also a place for you to explain why your item was listed as it was such as... new, like new, good, acceptable... So you new what you were getting if you took a chance on swapping something "new" with something "acceptable" it was your choice, I did often and when I received the "acceptable" item it was as stated and I was pleased.
The set up they had was what it is meant for a real barter system, then they brought the market in, which was like a door to fraud and misuse lots of scammers. I personal only swapped through the market once and it turned out great. But I joined for the media and that is where I stayed.
they shut it down and let the Swap valet take everything over.
BUT before they shut it down, about 8 months before, any and all information that you had on the site, you had to update. Not a problem, right? wrong! they would not allow you to update anything, they continuously requested it but wouldn't accept it. but then if you were offered a swap you could not accept it nor could you initiate one.
Then their customer service FORGET IT, there is none. If the people who were the customer service agents on the media forum that still run the Valet forum, I wouldn't trust them with my dogs fleas let alone anything else in my house I would be willing to swap.
Like most things they took a working model of something that was WORKING and decided to break it.
I would never refer anyone to Swap Valet, I did already refer many people to swap media when it was running and I also know they all left as well.
I sent no less then 30 email to the customer service not once did I receive a response other than the automatic computer response saying that they received my email.
Before inflicting the worst possible experience on their customers, this used to be an excellent site to trade media. Everything went off the cliff following the introduction of the Swap Market, which then was replaced by Swap Valet. I tried out Valet service, which aspires to be like a recycling-focused Ebay, and my item was not accepted. That didn't really do anyone any good. The customer service here has been abysmal since both the failed introduction of Swap Market and the takeover from the Finland team. Recommend you stay far away..
Before this site was bought by someone who wanted to turn it into a mini-ebay it used to be excellent. When it was just trading books/video games/dvds/cds it was nothing short of amazing! They even had a guarantee for deadbeat traders with a credit card charge system to make sure the swap went through. Then they added crap - trading tons of junk, people trying to swap high dollar items for their worn out stuffed animals. It was horrible. The quality of trades plummeted and numerous traders never sent items. Sometime during this they quietly dropped the trade guarantee so you were left with no recourse if a trader did not send their item. Now traders will complain and leave negative feedback instead of communicating. Customer service could care less if you're alive. Stay away!!!!!
Swap.com is a website based on a point scale. 10 points is equal to 1.00 . You put a dollar amount on an item and fellow swappers will make you offers in the form of points . You then use your points to buy other items on the site that fellow swappers are offering. You can also have something like a wish list and people who may have something your looking for will contact you to offer you a swap if you have something that they would like and you can do the same. This is a site where money does not come into play it really is an interesting concept and is a great way to recycle items in a throw away world.
Great swap site!!! Actually I use the "Media" website (www.swap.com/books) because it's for swapping books, music, movies and games. This website enables me to swap books, music cd's, dvd's and video games with others from all over the country. Swap.com/books facilitates the swaps: 1) I add to my list "Items I Am Willing to Trade" (there is a database of items that rivals Amazon), 2) I add any items I WANT on "List of Wants," and 3) The system matches items to everyone's wants and trades, usually as 3-way swaps.
This site is awesome and I have saved tons of money by swapping books instead of paying for them. You have the option to print out a generated label from Swap.com, which adds to the balance, and each month on the 23rd they charge it to your credit card or account (about $3.21 per book, because of delivery confirmation); OR you can opt to use your own postage. I use my own because Stamps.com makes it much cheaper to send and Delivery Conf is much less.
The only downside to this website is that some people decide not to use Delivery Confirmation, which is supposed to be a requirement, and then the package cannot be tracked. My packages always arrive, but someone should really monitor the users who don't provide Delivery Conf, because they try to get around the system by being lazy.
Before the addition of Swap Market (where you can trade anything), this site was phenomenal. Items had to be in good condition, frequently came with a good description, and trades had to be approved by all parties. I made well over 500 trades and was only burned twice, both times prior to the advent of SafeSwap (if a book doesn't arrive the trader is charged the cost of sending you a new book from Amazon). Sending and item automatically removed it from your Have List and receiving an item automatically removed it from your Want List.
The addition of the Swap Market messed everything up for those of us only wishing to trade media (books, cds, dvds and video games). The new system does not have the same streamlined style of trade, it does not automatically manage your Have and Want Lists, it does not protect you from slimy traders (no more SafeSwap).
You CAN avoid the Swap Market and stay with Swap Media BUT unless you were an existing Swap.com member who was really paying attention you probably don't know this and if you are a new member you probably don't even know there is a separate site for media trades only. (Typing Swap.com in your url bar takes you straight to the Market; you have to know to type Swap.com/media to get to the original site). Thus, there are hardly any traders left to trade with on the media site. I've been a member for over 3 years and had a trade every couple of days, since the addition of the market I've had maybe 1 trade.
I'm looking for a better trade site, one that is as solid as Swap.com used to be. I would suggest you keep looking too.
swap.com has done a lot of fine tuning over the last year or so and I have participated in multiple trades all with good results. In fact swap now gauarantees each trade. The USPS picks up packages at my home so I don't even have to go to the post office (anyone can arrange this that has home postal delivery)...I totally reccoment this site, why buy when you can swap...
I joined Swap.com a few days ago, and found out a little too late how their exact methods work, and it's not something in which I feel comfortable participating. I don't like the method they use for acceptance and rejection, because it puts you under the spotlight to get the item out now now now. I mean, I can't make two or three trips to our post office every day. That eats up a lot of fuel. Add in Swap.com's monthly fee, transaction fee and shipping costs, and you're really not saving any money at all!
I can't recommend them as a way to really save money. I'm sure there are much better choices out there.
The first trade I initiated was not accepted by the other party and as a result, my item was put on hold for several days while Swap.com "reviewed" it. I asked Swap.com why my item was on hold and received a vague, nonsensical reply. My next trade was initiated by Swap.com (a three-way trade) where I was to get a "like new" hardcover from one person in exchange for my mailing a "like new" hardcover to another person. I accepted. When I got this supposed "like new" book, I knew I had been scammed. The book was in terrible shape - loose binding, yellowed pages, had obviously been wet at some point. I fired off an email to Swap.com to let them know I was very unhappy and got a reply that suggested my expectations were too high! The person who sent me the book had pretty much the same attitude. In addition, if you reject too many trades (sorry, I am not going to trade my Nintendo DS game for a well-worn paperback), Swap.com will send you an email telling you to "play fair". Needless to say, I am now in search for a better trading site.