As a mother of 5 I will save, literally, thousands of dollars buying used items, that look new! (in 71 reviews)
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I wish I would have looked at this site earlier for reviews abut swap.com if I had I would have NEVER used them to sale my clothes. I sent in 98 items to swap.com in two separate bag most of the clothes were sets. Out of those 98 items 13 were rejected in the first box and 11 in the other (and all items sent were very nice some even had tags on them, none of the items with tags were uploaded to my page) 22 items total were loaded. Now its November and I they received theses items in September. I understood that it would take some time so i'm not too upset about that. But what i'm pissed about is the fact that they can only account for 46 of my items!!! So I called and spoke to someone about it and I was told that they are more than likely not done with my box but the last time I called this same girl told me that everything was uploaded. So i decided to just search through all items that were posted in the size that i sent in, and low and behold I found 6 of my items on another sellers site! So i called back and spoke with the same person and told her what I had found so then she tells me well we will have to contact the other seller and ask them if theses items belong to them. ARE YOU KIDDING ME !! The seller knows they don't belong to them but priced them anyways so there is no way they will be honest about it ! And that only accounts for 6 of the missing items WHERE THE ARE THE OTHER 46 ITEMS ? So i'm "supposed" to be receiving a call back today to let me know of their findings. But after reading all of the other negative comments I'm not holding my breath and now i'm also worried that they will ruin the items that they rejected before they send them back to me. I took pictures of most of the items before i sent them in so hopefully this will help me, i plan on fighting this company in anyway that i can. The concept of the site if wonderful but if you cant do it right don't do it at all! I really think a lot of us should get together and do something about this company! I would have been better off going to Once Upon a Child and selling my items as I normally do.
I am beyond excited with this site. There is nothing better then Consignment shopping without having to go to the store. This site has great deals and I receive my orders very quickly. If there is an issue and something is to large or small I just have to send back and receive my refund so I can buy more items. I am a Full time employee and a Full time mommy so there is not a lot of time to shop for myself. This site is great!!!!
I found this new site about a month ago from one of my post mt friends shared. I have so much stuff and was looking for place to sell my stuff and also buy gently used stuff. This site is great offers a wide variety of items and sizes especially for someone like me on the heavier side. I placed an order last week and I had to return 1 item for not fitting and the return policy was so easier with no hassles. I would definely recommend this site. One of the better ones I have seen in a long time.
I am sure that buying is much easier, but I was trying to sell some clothes online and at first it was fine. When I tried to get the money I had rightfully earned by selling those clothes, that was a different story. The earnings that showed up on the website were much higher than the ones that appeared in my PayPal account (around $40) so I was trying to figure out why some of my money had not been transferred. I called PayPal and their representative kindly informed me that the incomplete transactions were an error on Swap's part. Then I sent as many emails as I could and I would've called, except they were too cheap to pay for a call center. The only thing I could do was email their help center and submit a request for my question to be posted on their obsolete and deserted community help center. Then I was told that I had reached Swap "after hours" despite it being the middle of the day, and would be given assistance the next business day. I received another email telling me what I already knew and offering no method of contact to speak to an actual human being. This site has a great concept and great deals BUT THE SERVICE IS ACTUALLY TERRIBLE. SAVE YOURSELF SOMETIME AND GO ELSEWHERE. I hear Etsy.com is pretty good.
These guys are a joke! I sent a box of barely worn clothes, freshly laundered, no stains, etc. Several items were rejected, let's see if I get them back, and EVERY item accepted was listed in fair condition (again most items were worn once or twice). I wish I had done more research before I sent in my box better off having your own yard sale!
I loved the concept of this website, however, I was so disappointed. Ordered a Kermit hat for my daughter's Halloween costume. Paid extra to have it in 2 days. According to their website it was never sent but their costumer service said it was lost in transit. They never contacted me until I started to email them in all caps. They are refunding me my money but it would be good if they were on top of their orders. Won't order from swap.com again
Great site. massive selection of clothing. Made my first purchase and they don't spend a ton on packing. I like the items I bought...a fraction of the cost of thredup. Selling? They are backup about 2 months....but are up front with that. I plan on selling a ton of stuff I purged from my closet. I highly recommend them!
I was first introduced to swap by an advertisement while on another website. I decided to try it out on my first visit to the site and I was so satisfied I have been hooked ever since. I remember too when I received an item that could not fit me but the return to swap was so easy and I was refunded quickly.
I just found out about Swap on Facebook and have made 3 purchases.I can't begin to tell you about the bargains I got.I bought clothes for my Grandson, Toys for him and a winter coat and hoodies.Everything was either new or like new and so cheap,I was almost afraid to buy. Well as each package arrived and I checked them out, everything was PERFECT. If you have not tried it, then try it now!!!!!!
Just ordered for the first time from this site and it went great. I ordered some flare jeans for my daughter and they arrived quickly, were in great condition and smelled freshly laundered. I will order from here again and begin to sell here as well.
I have shopped with Swap.com before and plan on shopping again and again with them. I was extremely satisfied with each and every purchase. I highly recommend them to others!
I've been shopping here for a few months and have generally been satisfied. Some of the items are way overpriced for a consignment shop but we occasionally find really good deals and receive the items within a week or so. My last order was placed over a week ago and after inquiring about the UPS shipping info today I've been told that the order hasn't even shipped yet and won't for several more days so I'm a bit disappointed with their service recently.
I love this website, and I won't shop anywhere else, before going to SWAP.COM 1ST! A fantastic online consignment retailer, with name brands at ridiculously low prices. Everything shipped to me was in great, practically new condition and clean.
My shopping experience was easy and the pictures help the consumer see so much detail. You know what you are purchasing. Loved it!! And the delivery was quicker than expected. Individual wrapping was a plus
Just received my third order from swap.com and was thrilled wih the great deals again. Clothing is shipped neatly folded and wrapped in plastic packaging, just like buying new. Love the variety. Takes some patience to search throughly the site but have some searches saved so that I get email alerts when job s (sizes, characters, toys) that I am lookin for come in stock.
Absolutely love this site. Amazing selection of clothes and shoes. Never had any problems with shipping or returns. And as I told them, if it wouldn't be for this service, I don't think I would be able to afford nice clothes for all my kids if I I would have to purchase everything brand new, especially now with my being SHM and only my husband working. You can find even new clothes here for a lot cheaper. And they have A LOT of different brands, too. Super blessed for finding out about this website.
I've shopped (and sold) at Swap for several years now. I love being able to hunt for bargains. As each listing is priced by the person who sent the item in, the sellers have complete control of their pricing. Some are reasonable, some are not - just like at a consignment sale. And like at a kids sale, the items that are priced the best go quickly, which is why it's fun to shop frequently, as new items are added all the time. I like to search by category and then by price to see what's available, especially on the free shipping promos! I've gotten tons of books for the kids (awesome to be able to search for a favorite author), clothing for the kids and now for myself with the new women's offerings. I like it when the tops and dresses are pictured on a mannequin, it's much easier to see how they might fit. A couple of times I've ended up with an item that didn't match the quality described, but the return process is fairly painless and I was always refunded.
I tried this site after the reviews online and sent in some new items and like new. After their assessment I learned i was due to make $2.00 - they rejected some very good clothing and accepted items with tags on them and sold them and I have not heard anything nor did they respond to an email complaint about their poor review of my bag (like new name brand clothing like Children's place, and brand new clothes as well) . I had another new bag set to go out to them (all new and new shoes plus halloween costumes ) and will NOT send them as i feel ripped off and this is only benefitting Swap.com. Who gets only $2 (which i have not received) for over four new items? If they say they give $1 per item, that is a minimum of $4.00 right there so I have no clue how people make any money off of their clothing on this site. I would rather donate locally then send a for profit company my childrens new with tags clothes to make $2.00. Which i have no idea how to receive, as if it matters at this point. Will not sell or shop with them again.
I do 70% of my shopping online and I can say I was impressed with the ease of use for the site and the smooth transactions that followed...items at a good price, shipped quickly and in the condition described. What more can a consumer ask for?!?
I've sent one box of items to sell, and I've purchased three separate times ($200-$400 total per order). First, the purchases: my first order arrived just fine, and everything was as I expected. I did return a few items that just did not fit or didn't look like the photos in person. The return went fine. The second time I ordered, there were a couple of errors, and a couple of items smelled terribly of chemicals. Again I returned a few things, and this time the refund was delayed, they didn't process all of the items to be refunded, and I found the items that were supposedly "missing" from my return for sale on the site. That's fraud, folks!
Unfortunately, by that point (since it was delayed) I had already attempted to set up another box of sale items as well as ordered another lot of clothing. I got a discount code for shipping, and then when I tried to use it, the site said that the code (generated 5 seconds earlier) had already been used. I saw the notification that the items wouldn't be processed for over two months anyway, and I decided to sell them elsewhere. Like others, I've decided that selling on the site is not worth it.
Meanwhile, I just received my third shipment of items. EVERYTHING in this shipment reeks horribly of mothballs. Naphthalene is a known carcinogen. I don't really want that against my skin, let alone my children's. Also, half the items were different than the description--wrong shoe size, wrong clothing size, totally wrong description (hi, these are capris, not pants; this "dress" comes to my waist, etc.)--and several items had damage, including one with a giant hole in it. I'm done.
I buy from Swap.com and I think they have great items at great prices! Fast shipping and items as described. I intend to shop here often! :) Don't know about the selling to them part, but apparently with the great items and prices, they are doing something right!
I sent in a box of 51 items. Took over 60 days to be reviewed. I was returned the shipping fee of $8.90 but they still took it out of what I sold. They rejected 10 items which most were new never been worn saying the items were stained, valued under $3 or torn. I was quite shocked since I inspected each item and washed them all before sending in. So I contacted customer service asking why and I got the generic automated response that they were undervalued etc. So what was amazing to me was they accepted items that I had worn many times yet rejected brand new clothing. They also labeled the accepted items wrong. I requested to have my rejected items returned. Well now I spent $4.99 on top of the $8.90 to ship them back. Well I get my items and every single item is torn, stitching ripped out of hems, holes where it looks like someone used a scissor on it, bleach stains and one shirt looked like someone took hold of it and ripped the v-neck apart. I was so upset! I contacted Matt Flores after many attempt to contact customer service with no response. I did not hear back from him for 2 days. Tells me he will look into it. A day later he says no one tampered with my items. They must've gotten damaged in shipping or they must have a horrible employee. Damaged in shipping? How can that happen in a box? He said I would be receiving $40 for my troubles in a few days on Friday afternoon. I ended up requesting all the items that were accepted be returned to me at that time. I did receive the $40 from them that Friday night but whoever ruined my items is a horrible person. I would never ever send in items like that and expect them to be accepted! So no I will never buy or sell from here again! I'm glad I was given the $40 but I still have items that are damaged. So damaged they had to be thrown away. Some were even my kids clothes. That made me sad someone ruined them.
One other problem I had was twice items I bought, once arrived, were the wrong size. They mislabeled them on their site. A pair of Capri pants I bought from them I noticed a week later that someone had sewed a hole that was in them in the seem with black thread and the pants are grey! So they accepted this item, sold it to me and rejected perfectly good clothing? I think they don't pay attention. They don't care and will always reject items whether new or not. They screw you with the shipping and fees. I sold 15 items and never made a dime! It's a waste of time and they will not stay in business running it this way.
A friend recommended this site to me to unload a ton of designer and vintage clothes I had acquired. I sent them in 3 boxes, well over 50 pounds each, with the promise that items will be posted in 2 weeks.
Almost immediately I got emails telling me they were experiencing delays which would cause the posting of items to take closer to a month. I figured, you know, that's not that big of a deal. However it actually is taking them more like 45-60 days to post items. That's not the end of the world, but it IS frustrating. They *are* refunding the shipping costs for sending your packages in, which is nice, but they do it in an incredibly annoying way where they send that amount to your paypal, but leave the debt on your swap.com account, so that any sales you get are still eaten up by the shipping charges that remain on your account.
Anyway, out of my first box, they basically rejected all of the clothing items I had included and only accepted a bunch of stuffed animals I'd sent. I was kind of like...ok, whatever...
But then they processed my second box, and rejected the entire box. They literally photographed the box itself and listed it as a rejected item, with the reason "Stains". So naturally I called customer service because I wanted to know how that could possibly be. A 65 pound box of designer clothing that was clean when I sent it was not rejected for being stained?
I was told I would receive a call back that afternoon, but by 7PM no one had called me. I logged in again and suddenly the reason for the rejection had been changed to "odor". I called the next day and was told that the box was giving off a mildew smell and had to be rejected. I was promised that they keep items in a climate controlled warehouse, so there was no way they could have caused this issue. I certainly didn't send them a box of mildewy clothing, so the only possible explanation is that UPS - the company they ship through - exposed the box to water during transit.
I was told that my box would be shipped back to me for no fee, and they would also ship back my other rejected items at no fee. I was then sent *one* tracking number for UPS, which was tagged as containing everything. However when that box arrived it ONLY had the rejected items from the first box. The second box was nowhere to be found.
Meanwhile I'd opened up a claim with UPS, but UPS says because the shipping label was on the swap.com corporate account, they have to deal with swap.com and not me. So they attempted to inspect the package at swap.com, but no one there was able to help them or do that, and they cancelled the claim.
Ultimately I waited for a representative by the name of Matt Flores to get back to me today because no one had any idea where my package wound up. He said that he would get back to me within an hour, and two hours later I was forced to contact him.
It turns out they divided my package up into four shipments and then sent them to THE WRONG PERSON IN ANOTHER STATE. Now there is NO WAY that UPS is going to grant a claim, because they have no way of knowing if the damage done to the items in the package was done by them, or during this insane mishandling of my merchandise.
Meanwhile there is the third package I sent, which hasn't even yet been reviewed for posting of items. Suffice to say this company is a complete disaster.
For those complaining about fees: fees are listed pretty clearly on their website. They charge $1.50 per item sold, PLUS 25% of the sold amount. So if you sell an item for $8, they are going to take $2 plus $1.50 leaving you with $4.50. You're not going to make a ton of money on this site unless you're selling expensive items, and a lot of them.
I didn't expect to make even $20 from selling, but I expected a little money. As other reviewers stated after all the fees I ended up making 0. Their fees added to over $20. There's a $8.90 fee to ship, then $8 invoice fee plus a percent of what you sell. I literally got an email from swap stating 0 dollars was deposited in my Paypal.acct. the bad news is i had another box on the way and know I am getting screwed on that too.
I find lots of great deals on here and never disappointed when it comes to what I receive. You can't beat the free shipping when you spend over $50....now for the selling part...I'm a little disappointed. It took about 2 months before my items were ready to be priced. I was reimbursed for the shipping fees for sending my clothes because of the delay. However, many of the clothes that were deemed not "sellable" were in good condition when I sent them. They all had a similar black mark on them. I know that I would've never sent in the clothes in the condition that they were returned to me. Even so, about 75% of my clothes were accepted but only about 10% have sold. They are slowly selling.
after sending in about 3 box full of clothes maybe 20 pieces were approved the rest got rejected and after fees and shipping fees I sold almost all my items and made $2.50 . What a joke never use this site again to sell anything, And alot of the items were in good condition I could of sold on offerup or a yardsale and made more money waste of time i wouldn't recommend to anyone.
To echo what others have said, the buying is good, but selling experience is absolutely AWFUL! The first 2 boxes I sent I was fairly satisfied with the results. I wasn't concerned with making money as much as I just needed to get rid of items my children have outgrown. (The wear uniforms for school so everything is very gently used)..First of all, take a picture of all your items that you send because some of the more expensive items sent " magically disappear" and they claim they were never received. However, I found the very same items, in the same size, and at the same time, my items were posted. The customer service reps, Matt and Ebone are of no help in the matter either. Ebone is the typical Kiss-the-customers-fanny type, so she appears concerned but is incapable of resolving any issue. Moving forward, I was told my clothes would be up for posting within 5-10 days. When I inquired as to why it was taking so long, I got the reply "We are overwhelmed with our new women's category and it may now take up to 15 days" After 15 days, still none of my (children's) items were posted. Sent yet another inquiry only to be told they have been swamped and the processing/posting time would now be 30 days! After SIX WEEKS my items are now finally posted. .And yes, items are missing from this box as well. Half were rejected and I am certain they were in good condition and all were professionally ironed, They literally throw all rejected items into a pile and take a picture of it and post it for you choose to donate or have it sent back to you (In the wadded-up pile) with a added-on fee for shipping. It is a great concept, but SWAP.com is typical company that has flourished and become a money-hungry mongrel. I hope people will soon see their dishonesty to their sellers and move elsewhere - There are many other online consignments that are very honest and up-front.
I started selling on Swap sometime in February 2015. I was really excited to start selling because from the reviews it looked like such a great process. I know alot about resale as well. For one, I have sold 5 years in a row with a local consignment sale that happens 2x a year where I am from. Majority of my clothing is from Gymboree or Gap. I make quite a bit of money doing these sales but my main focus with Swap was not to make money. I wanted to swap clothing for my 4 children. I buy my kids really nice stuff and was hoping to save a little money this year and I thought this would be a great way to do that and still come out with great items for my kids. My first box I sent in, there were quite a few pieces missing. I knew exactly what they were too. They told me they couldn't find them anywhere, but days later under the Netcycler seller name, I saw my items in the same sizes that were missing. How does that just happen all of a sudden someone else gave them the exact same items in the exact same size at the exact same time? The customer service was very good though, I can say that. Ebone was really nice and offered to help correct the situation. I wish more would have been done for me though! At first, using the site it was going great. I would offer fair prices for other people's clothes and I would feel like I would get a fair trade in return on swaps. Now when someone swaps an item with me and pays money on top of the swap, their company takes that commission as well. You end up with a completely unfair swap. No where did I ever read in their rules that they took commision off of swaps as well. Only on sales. Then I am told you cannot be lowballed by $1 offers yet my swap offers page is loaded with them. I have even taken pictures and uploaded them to facebook and still no response! I will be adding pictures to this review so you can see as well since they do not believe you can get only $1 offers! Another drawback from using their company is that you have to price your items substantially higher just to make a profit since their fees are high priced! Then you (the seller) run the risk of your items just sitting in your account because who wants to pay that kind of money for a used item even if it is name brand? I do want to say that there have been some really good points to using their site. They do majority of the work. They put the items on the site. They take the pictures. Customer Service has been good. BUT items take forever to load into your account.I think once I am done with my items in my account I will only buy from now on. No more selling and no more swapping. It really isn't worth it anymore. Also want to add that I sent a message directly to management (Matt) on some tips on how to improve their site a few months ago and never got a response from him. Today, I still use Swap and I buy from Swap as well. I have had good and bad experiences with them. With any company you run the risk of issues. Overall I am semi pleased. I just wish they would listen to the feedback from their customers more...
Sent a total of 125 items for selling, 84 of which were rejected on some trumped up charges. I have sold almost 20 items over the past couple of months, netting a total profit of under $15- some of these were nice clothes that I could have easily sold on eBay for 3 times as much even after shipping. The site is fine for buying clothes, but utterly ridiculous for selling.
i recently found this site. Having lost weight recently I needed new clothes. This site was a life saver.
They have a great selection, the clothes are like new and they deliver very fast.
The Clothes are brand name. Anything from old navy, gap, to joe's jeans, armani.
The prices are the best you can find of sites like these.
They also will take back what doesn't work or fit.
Swap has become one of my favorite sites.
I sent a large bag filled with clothing it took 4.5 weeks to post and 4 items were excepted. I was set back by this but was assured that my shipping fees Would be voided. I just sold 1 shirt for $5 and after all of their fees I will receive $2.25. I thought the selling fee was 25%?! I won't Sale on this site again. I have bought a few items and the shipping was quick. 2 of my items were miscategorized. I thought I was buying a Jr halter and it ended up being a skirt. I bought size 7 boys shorts and they ended up being a 7 Jr girl shorts. I was able to use the items for other kids in our family but my son didn't get what he picked out. So they get 3 stars from me.
I HAVE BEEN DEALING WITH swap.com FOR OVER A YEAR NOW. I BOUGHT ALOT OF TOYS FOR THE TODDLERS IN MY FAMILY. ALL LOOK BRAND NEW AND I CAN SAY THE SAME FOR KIDS CLOTHING AND ACCESSORIES. I DON'T SHOP RETAIL FIRST ANYMORE AS KIDS GROW SO FAST IT DOES NOT PAY SO THIS CONSIGNMENT IS A GREAT ANSWER TO FAMILIES ON A BUDGET. THEIR CUSTOMER SERVICE DEPT. IS THE BEST I EVER DEALT WITH. NO AUTOMATED SYSTEM....A REAL PERSON ANSWERS THE PHONE!!! I LOVE THIS COMPANY! Carolann Aufiero
This is the first time I've tried swap.com and it hasn't been positive so far. They received my box on May 22nd. It's now June 30th and none of my items have been posted. When they received my box I got an email saying it would take 10-15 business days to post my items. So far it's been 27 business days and they're still not up. Most annoying is that I spent a lot of time sorting the items to make sure only summer clothes were included in the box. I appreciate that sometimes people get behind, but it should not take weeks to address whatever the issue is. At the very least they should be honest about how long it takes to process boxes. NOT COOL.
This company started out okay but has since grown into a very dishonest "company". First they do not donate anything, the resell it for their own profit! They will cut the tags off of your brand new items and send them back to you stained and gross! They will tell you they will except certain items and then throw it into their reject pile (gee wonder why?). They recently raised their sellers fees and you would think they would employ more help. Nope, for over a month they have been accepting boxes with confirmation they would be processed in 10-15 days. SEVERAL people's boxes have been "lost" in this process and several are still waiting and it has been over a month for the boxes to be processed, yet they charge you your fee as soon as it hits their back door. Of course, this works out to their advantage b/c now you can't sell your seasonal items b/c they have sat there for a month or so and Swap can offer you pennies while they turn around and sell it other places. Yes, they do sell on other websites and locally. There was also a post on their page several weeks ago about a lady who found her rejected items that were supposed to be donated listed for sale somewhere. Of course swap removed that post as well. DISHONEST.......you are better having a yard sale and selling it for $1.00 or donating to a charity of your choice so that you can claim it yourself, than getting involved with these people.
I've been with Swap since they were Netcycler. I buy and sell on Swap with a great degree of regularity. When I ship items, they usually start appearing online for me to price within 48 hours. They're incredibly fast! Almost every time there's a free shipping code for buying, I make a purchase. And they have sales from time to time. I recommend Swap to everyone looking to buy or sell kids' stuff. Now they have women's clothing, too. I'm just waiting for them to add purses and bags to the women's selections, and I'd love to see men's clothing on the site.
SWAP.COM IS RIDICULOUS!! I SENT. CAN'T EVEN EXPLAIN MYSELF I'M SO FRUSTRATED WITH THIS COMPANY. THIS IS MY OPINION!! DON'T SEND ITEMS TO THIS COMPANY. I AM SELLING ITEMS ON POSH MARK. YOU HAVE TO DO THE WORK YOURSELF, BUT AS THEY SAY IF YOU WANT THE JOB DONE RIGHT, DO IT YOURSELF.
Tip for consumers: DON'TAsk Yolanda about Swap.com
1. They will take a month to put your items on the site.
2. They'll sell your "rejects" out the back door by the pound.
3. They'll say they pay you rebates but never do, or claim it's your bank's fault.
4. They'll gladly take your money for items that don't match the description, then reject them when you try sell the clothes back.
5. They'll cheat you in any way they can.
Save your time and money.
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