I placed an order and received excellent customer service and prompt delivery . (in 17 reviews)
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For a site whose main selling point is the centralized grading of items, they do a fairly poor job of it. My first purchase of a 'good condition' item arrived incomplete, missing perhaps the most obvious items to check for. This was not mentioned in the description, and the photos provided (of the closed box) weren't nearly enough to determine that myself. As-is, what I did receive is worth the price I paid (barely), and I surely don't want to waste my life returning it to the post office, but I will likely never shop there again.
Tip for consumers: I recommend not buying sets of items with many pieces. Sticking to large, single items may be safer.Ask David about Swap.com
DO NOT send in your clothes.
I agree with what other users say.
1. They randomly selected items from my box, and there were equally valuable items among the "rejected" items.
2. They listed so many of my items wrong, including a listing of a women's dress under boy clothing
3. When I asked them to review my box, they said they will contact me in 5 business days, then didn't. When I contacted them, they sent me a long yet contentless emails (stating how they appreciate my business, but not giving any answers to my questions).
I think that they reject items on purpose, and ask for a return fee so that people would donate their clothes, and they will sell them.
They make everything so easy. I can send in a giant box of stuff, they take the pictures, I get to set whatever price I want, and I can get anything back at any time. And everything I sent in has sold. So easy.
I also love the fact that you can buy stuff and keep it in storage with them until you're ready for it. Then you only have to pay one shipping fee for everything you buy and everything you want back. Perfect.
Also, super fast and friendly customer service.
For my first order from swap.com, I ordered a colorful quilted backpack/purse for a very reasonable price. It arrived promptly, nicely wrapped, and in great condition, as described. I will definitely be using this site again in the future.
Tip for consumers: I compared my purchase to other retail sites and confirmed that I got a great price.Ask Susan about Swap.com
As far as buying, I'd say 3-4 stars. But I just can't recommend sending in used items for them to sell. Looking at my 'rejected' pile of clothing, I saw that there were quite a few items that--I know for a fact--did not have "excessive wear", "stains", or "worth less than $3.00" (matching sets could have been made out of them as per their own guidelines). Wasn't worth it to have them sent back so I had them donate. I could say more but it would be speculation, and I think Brittany's review below is spot on.
company advertised wrobg size. ordered 12 mo. But received a 6 mo. - checked website to verify and my item was still advertised as 12 mo. Complained to so called Customer Service, their response
We are very sorry that the item was not as described. Our merchandisers try to be very careful with the categorization, but sometimes mistakes happen.
Also they sent me someone elses items!
Looks like mistakes happen a lot there.
I was online seeking consignment shops in the area and came across swap.com. This is the first time ordering from them, and let me tell you...I couldn't be happier! I ordered 59 items....shirts, dresses, skirts for my girls...tshirts and button downs for my son...and a bunch of board games for about $340. That's less than $6 per item...can you say AMAZING? And the shipping was super fast. I submitted my order 4 days ago which was a Saturday(night), and I just received my package containing all 59 items this afternoon(Wednesday). The board games are in perfect condition. The denim skirts, dresses, shirts for all three of my kids look as if they were never used. Definitely two thumbs up for swap.com. I am so pleased, I am already filling up another shopping cart
So at some point maybe I'm not saving any money because I'm find so many cool items on this site but that's okay! I have ordered from swap.com several times in the past year and the complaint I did have was handled more than fairly. No company is perfect. I was sad to see so many poor reviews on this site which is why i had to add mine. I've never even heard of sitejabber lol Just like with ebay or amazon or any other e-commerce site, always contact customer service first before complaining. Swap.com is an honest company with great quality items that helps mom's like me on a budget or just bargain hunters! I have purchased a few dozen books, clothing, puzzles, craft items and will continue to purchase in the future. I use to be an avid ebayer but I look on swap.com first.
I sent in some children's clothing a week ago to swap.com. They were very fast to get the pictures up for me to start pricing. When I looked at my items there were:
1. not properly matched up (ex. shorts from an outfit were put with a romper instead of the bodysuit it was originally bought with)
2. the way they size there items is incorrect (ex. an outfit that has a tag and says 3-6 months, they are saying in size 3 months, 3-6 months is equivalent to size 6 months)
3. the way they rate your items (ex. some stuff I sent in was never worn but was rated as good condition and not "like new" condition, mind you I never even washed it, so there was no wash and wear) This I feel, diminishes the value of your items and you will not get what the item is worth.
4. There is no phone to reach them to actually physically talk to someone about your problem and or concerns. You can only email or snail mail a letter to them and they will get back to you.
5. There is only 1 picture up of an item you send in. So if a shirt you sent in has a designed back to it, the interested person can not see it.
6. fees are higher than ebay's in the long run, there is a $9.99 fee I believe to send in your items to them to list, and then they charge you $1 a listing + 6% of what ever profit you make. Plus a paypal fee on top of that. Ebay is a $.30 listing charge, 9% of what ever your profit is, you can either charge the buyer for shipping or offer free shipping to them. Paypal fee as well.
Tip for consumers: I would only recommend new with tag items to send to swap.com to sell but I would only send in older kids stuff, so they can not describe the size wrong.Ask Brittany about Swap.com
I have used Swap.com several times and been pleased with their service as well as their prices. They also have the hard to find sizes in slim and husky.
Everyone who buys children clothes, books and toys should try Swap for popular brands and reasonable prices.
Because of Swap, my grandkids are among the best dressed in daycare and school.
Tip for consumers: I encourage you to give Swap a try.Ask Katy about Swap.com
It really doesn't get worse than Swap.com. These people are criminals and liars. They DESTROYED items I sent in, items I trusted them with. And they claim they 'lost' some of my items from another box. What do you mean lost?! I don't know what the heck goes on in their building but it's shady. The items I've bought are hit or miss. Sometimes I get stuff that's ok, other stuff I get is broken, and generally not as advertised. They're horrible liars and I would never trust sending your possessions in to them.
Tip for consumers: DON'T! If you care about your personal possessions DON'T EVER trust Swap.com with them!!!Ask Julie about Swap.com
This is THE BEST internet company I have EVER come across. The website is so easy to navigate. Every product I have ever received was in immaculate used condition. And every item was at least 1/4 of the cost of anywhere else I can find a similar item/product! Shipping cost is very low and speed of shipping is lightning fast!! I cannot say enough to properly promote swap.com!! Please shop on Swap.com so I can for a long time. As a mother of 5 I will save, literally, thousands of dollars buying used items, that look new! Thanks Swap
I've ordered several times from swap.com and was pleased with the quality of clothes. I am on a fixed income and this site has been a tremendous help with purchasing clothes for my grandchildren/great-grandchildren. They grow so fast it's not worth it to be constantly buying new clothes at the outrageous prices! I highly recommend swap.com.
I cannot even fill out my billing information without being brought to a different page. I've entered my information in over a dozentimes and STILL haven't ordered yet! >:(
First time shopping and ordering from swap.com. Let me tell you, the prices are GREAT!!! Super afforable! I bought 3 sets of pants with matching shirt for a 2-year old for $22 total! The shopping/searching experience was very user friendly, check out was good, and I got my package fairly quickly without any issues.
I only gave 4 out of 5 stars because the outfits I bought were for my best friend's son. So I did not see how the clothes actually fit him or how good the clothes lasted him. However, I am about to give birth to my son in about a month and best believe that I will return to shop at swap.com for some more clothes for him.
I have been a buyer and a seller on this site and would highly recommend! They make the process so incredibly easy. I love that when I purchase and receive items they are each bagged, like you would have if you ordered online from a retail store. I've never purchased any items listed as "fair", but I have purchased those listed as "good" and have been very pleased with their condition. I feel like overall their quality control is very good. I was also surprised to see they accept returns which seems rare in similar sites. I will say it did take awhile for me to get a refund on an item I returned...not sure why that was...but my account eventually did get credited. I like that the shipping rates are reasonable; I mean where else can you send a box over 50 pounds and only get charged $8? I also like the recent change they made where that amount is deducted from my earnings. I do wish when they reject items I've sent, that those items could be sent to me along with an order I place....so, let's say I place an order over $50 that qualifies for free shipping, I would like to be able to have my rejected items included in that box. I hope they'll consider that option at some point. I also hope they'll consider accepting adult items soon; if they could maintain the quality and customer service adding that as a feature, I think it would be a goldmine for them and certainly make my life easier!
Tip for consumers: I try to maintain perspective when they reject a few of my items. As a buyer, I appreciate their careful attention to detail because I don't want to purchase something that is flawed. If they find something wrong with an item I send, then maybe it was an oversight on my part. I can always get it back or have it donated, so I do have options.Ask Cindy about Swap.com
I love this site. I have bought tons of designer clothing for my grand kids here. Quality designer clothing at Walmart prices! I am on a fixed income and I can still buy from SWAP.COM affordable and what a great place for mommy's to help one another dress their kids smart! Wish I had a super consignment store for my kids when they were young. Thank you for this brilliant site and awesome service. I give you 10 stars and a thumps up.
Ms. L. Riggs
Tip for consumers: Every $100 spent you give 10% swap bucks back on next purchase. This would be great incentive and reward all in one.Ask Lisa about Swap.com
This is such a great site, and this is a great way to save money on great products! Everything came clean and fresh, and everything was carefully packaged separately. They have a ton of things to choose from. They have lots of ways to search and find what you are looking for... From New With Tags, Like New, Good Condition, and Fair Condition... to Children's Clothing, Toys, Baby Gear, Maternity Clothes, etc. I would definetly recommend this site to moms and dads, other grandmas and grandpas, to other family members, and friends! Enjoy "swapping"!
Tip for consumers: Make sure you have a few minutes for your search(es), because it is fun to shop, and time flies when you are having fun! Enjoy!Ask Jackey about Swap.com
I have found this site to be the best if you are looking for childrens clothes or toys. Have bought numerous items and have been pleased each time. The customer service and delivery could not be better. Give them a try you will be satisfied!
ive bought several items off swap.com . I usually shop at thredup.com but the deals are so much better at swap. I ordered 2 pair of shoes for my son and I got a surprise with my order... they sent me a clean out bag for free... so im gonna give them a try on the selling. the only thing that makes it more difficult is thred up goes through the post office so the mailman takes my clean out bags... vs swap I have to take it to ups or drop of location. also thred up takes about 8 days or so to deliver vs swap ships the very next business day!
Tip for consumers: I paid 12 dollars for the boots and 12 for the sneakers. both are great!Ask Crystal about Swap.com
This was I place I have been using for years for my son, and sometimes my daughter. (My daughter is older and finding her clothes on here has become harder. I've been noticing as they grow their prices have gotten higher and higher, and today as I said hey I'll look at their toys because of the holiday I was shocked. Toys that claim to save you 60%. Like a little people zoo talkers flamingo $10 on swap.com and $4 at fisher price, and $3.96 at wal mart. My pal scout on sale now at wal mart for $14.96 reguarly $19.99 and at swap.com it is $26.00 again saying you save I believe this one was 10%. Such a disappointment considering I was faithful to buying clothes for my son from here, but when you over charge this is insane. The clothes are what I always buy, again their prices have been raised, but this seemed the easiest way to now compare how bad their prices have become.
I HAVE DEALT WITH "SWAP.COM" MANY TIMES. I HAVE NEVER BEEN DISAPPOINTED WITH THEIR SERVICE OR THEIR MERCHANDISE AND I DEAL WITH THEM FREQUENTLY. CHILDRENS CLOTHING AND TOYS, ARE NEW OR GENTLY USED. THERE ARE ABOUT 5 CATAGORIES TO CHOOSE FROM AND THE PRICES ARE TERRIFIC! IN THIS SLUMPING ECONOMY ITS REALLY A GREAT HELP TO BE ABLE TO GET TOYS AND CLOTHING SO CHEAP. YOU CAN ACTUALLY SPEAK TO A REAL PERSON IF THERE IS A PROBLEM. I CAN'T SAY ENOUGH POSITIVE THINGS ABOUT THIS COMPANY. I HIGHLY RECCOMMEND IT. GREAT FOR PARENTS ON A BUDGET. CAROLANN AUFIERO
Excellent service and merchandise! Definitely ordering all my little one stuff from Swap.com. Clothes are in EXCELLENT condition, next to brand new. Shipping was super fast, definitely recommending to everyone. Try, try, try, shop, shop, shop, please promise there will be no regrets.
THE ONLY ONES THAT MAKES MONEY OUT OF THIS SITE IS THE COMPANY ITSELF NOT THE PEOPLE THAT ACTUALLY SENDS THE ITEMS TO SELL ,(It's good to buy but not to sell) fees are too expensive, $1 for every single item that sells and still 20% of your profits:(
the site needs some improvement as well, they need to add more description of the stuff, more pictures and also specify if item is new with or without tags, they have some items with tags attached and the description says(Like New) some items are new without the tags and the description says (Good Condition) why don't they just say..New without tags? so people know because if it says ...good condition, you assumed that it's used. they definitely need to add more description to all listings.
Tip for consumers: Buy, but I won't recommend to sell on swap.com.Ask Mary about Swap.com
swap.com....love the items on this site. Site is hard to navigate, When I tried to see the items I had in my shopping cart, it did not display well. There were several items I did not want in it and I did not see a way to remove them. You should make the site more user friendly. Did not see a checkout link.
Tip for consumers: Shop at swap.com when you have lots of time. Relax and don't get frustrated at the poor design of the website. It's a struggle to make it work right now. Try to watch your shopping cart if you are able. Things apprear in it you did not order or want and you may not be able to get rid of them.Ask Betty about Swap.com
I was a little skeptical when I made my first order BUT after I received it I was very impressed! Fast shipping and the quality of the items was impressive! Very reasonable prices for really great stuff! I order from swap.com at least once a month and have spread the word to friends and family. I have ordered toys, books, DVD's, and clothes and have yet to be unsatisfied! Very pleased with this website!
I love dealing with Swap.com. Easy, painless, trouble-free. Description of the items clear and simple to understand. Pictures are great. Packaged nicely, very clean and neat. Coming very fast. What else do you need? I'm giving all stars!
i was very please with my order and how fast it came i like that each item is wrap in its own lil bag
Tip for consumers: AWESOME!!!!!!!!!!!!!!!!!!!!!!!!!Ask CHARLOTTE about Swap.com
New to Swap.com so this was my first time making a purchase. I ordered clothing for my granddaughter. Clothing was like new. Very pleased with clothing for the cost. Will certainly buy again!
I am extremely excited to have found such a great site...I absolutely love all the items I bought+will now always buy my grandkids clothes from swap.com..its great I would recommend this site to everyone I know that needs clothes for their kids for an excellent deal...I just love it...what a great idea this was..thank you swap.com...
Tip for consumers: tell all your friends about this site....Ask pamela about Swap.com
I'm obsessed with swap.com, it is amazing! It's so easy and convenient and I get so excited everytime I get new items for my kids in the mail. Everything is in perfect condition and is always folded and packaged nicely. I have so far sent two boxes full of my children's things and have swapped almost all of them and am getting ready to send two more boxes so I can start swapping more. My favorite part is that when I'm ready to ship my acquired items to myself it's only 4.99 to ship as many items as I want, not to mention that I can usually find a promo code to either get free shipping or a discount. I think all Mothers should try swap.com atleast once, I know it's made getting new clothes for my ever growing children a lot easier and less expensive :) The only complaint I have is that the website itself is sometimes temperamental. I think some glitches could use to be fixed.
Tip for consumers: Before sending your items to swap.com try to always search for promo codes online. I can usually find a discount atleast once a month.Ask Danielle about Swap.com
This site is Amazing they are very affordable my daughter loves her clothes the clothes are in great condition and very helpful staff
Not sure how I found Swap.com but SO GLAD that I did. They offer great deals and a wide variety of items.
I completed MOST of my Christmas shopping for my grand daughter within 30 minutes of finding the site.
Shipping was very fast! The packaging insured that NOTHING was broken or damaged during transit.
I will definitely recommend Swap.com to everyone I know!
Tip for consumers: Be sure to browse all categories!Ask Alison about Swap.com
My daughter told me about your website. The clothes are in excellent shape, each piece was individually wrapped, and received order very fast. Such cute clothes for Granny to without putting a crimp in my SSI. Keep uip the good work and I will tell my friends about you.
Tip for consumers: get a cup of coffee, sit down and relax so many cute thingsAsk Lynnrae about Swap.com
WOW, Your site's the best ! I was browsing around the web to find a place to buy my grand daughter clothing that wouldn't break the bank lol and whoa and behold Look what I found! what a great idea. I live in Maine and my grand daughter lives in Kentucky and it's nice to send her a box from me here and there. You know when she least expects it. I love surprising her and with your wonderful site I can get her tons of stuff and send her a bigger box. Thanks #swap.com
My first and evidently my LAST order with swap.com. Ordered 4 pairs of jeans for my toddler....received email saying that they were DELIVERED, but that was a week ago and still have yet to see any jeans. Scam!
Tip for consumers: I contacted customer service and they issued me a refund right away. I'm happy with how they handled this after all.Ask Tricia about Swap.com
I am so glad that I stumbled upon this site. I found tons of great clothes for my granddaughter. Much of it was brand new! The prices are great. I love all the outfits!
I would love it if they would offer more opportunities for free shipping, though ;0
Swap.com is Perfect!!! I hope everyone tries Swap.com. I have had the best experience with great prices, high quality, punctual free shipping, extremely easy selling, and I love the saved searches that sen me emails with items that become available to match! I was looking for unique items and if you don't find them just save your search and if they get not in stock they email you!!!!! I would never have attempted to sell anything except swap.com made it so easy I thought OK why not. Then all my items sold and I got money from things I never intended to use again (ie maternity clothes). I cannot express how much I love this site! It is my new favorite site for kids clothes, books, videos, toys, etc."
I am so glad I found this site because I work with kids and need a lot of materials. The toys are clean, arrive quickly, and most hardly look used at all. I do not have the money to spend on these types of materials new, so this is better than a garage sale! I can check by age, gender, type of toy, or other characteristics without having to paw through junk I don't want. I will probably not swap toys because I use them all the time, but I do like browsing the site and making inexpensive purchases.
This site falsely advertises prices. Items in cart will change price when you go to check out.
I spent 2 weeks adding stuff to a cart on this site. Occasionally there would be items that were bought by other people and it would tell me in my cart they were no longer available. (I understand this completely, no complaint.)
My complaint is that one of the items I put into my cart was priced at $3. It remained in my cart still stating it was $3 for a week. When I had finially found enough stuff to qualify for free shipping I proceeded to check out. When I did so the price of my $3 item changed to $14. I was confused. I went back to my cart and it was still showing the item at $3. I emailed the company asking them to fix the pricing error. They told me there was no error, and that the item was supposed to be $14.
After I posted this review (originally with 1star) I was contacted a member of the Swap staff via message through this site. She offered to send me the shirt to make up for my confusion. She also said the pricing error is because people can swap clothes and change prices without it changing in your cart. I advise that if you shop on this site you check out immediately to avoid prices changing on you.
Tip for consumers: Warning!!! Prices change from cart to check out. Advertised pricing is not guarenteed.Ask Deeny about Swap.com
This was my first time shopping at this site and I have to say I was really happy overall. When I received my box I was surprised to see everything was individually packaged. My daughter (who is 1) was super excited to see her first pair of cute PINK winter booties and had me put them on her right away. She also wanted her super cute and super clean warm fuzzy winter coat on as well. I was also super happy with the nursing tops I got. They were also super soft and clean smelling! I also bought a pair of delicious booties for winter...they are perfect...I just have to lose a little in the calf area to be able to wear jeans with them cause they fit me perfectly lol...that is not this sites fault though...just my calves lol. I hope you try this website, the prices are reasonable and the clothes come in perfect condition=)
I love this site. I have only place one order from them and plan on placing more. I was able to get my son (who was 3 at the time) his entire wardrobe for under 70 dollars. Most of the items were sets, which really gave me my money's worth. I ended up with all of the popular clothing brands and received them in such a great amount of time. They were all individually wrapped and if I wasn't paying attention, would have thought that I had ordered them new. I have yet to sell, but am waiting on my bag at the moment, so I will update on that. This is the only site I go to for my children's clothing now.
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