I have purchased several collector items from swap.com. (in 51 reviews)
▼ Sort by: recent
I HAVE BEEN DEALING WITH swap.com FOR OVER A YEAR NOW. I BOUGHT ALOT OF TOYS FOR THE TODDLERS IN MY FAMILY. ALL LOOK BRAND NEW AND I CAN SAY THE SAME FOR KIDS CLOTHING AND ACCESSORIES. I DON'T SHOP RETAIL FIRST ANYMORE AS KIDS GROW SO FAST IT DOES NOT PAY SO THIS CONSIGNMENT IS A GREAT ANSWER TO FAMILIES ON A BUDGET. THEIR CUSTOMER SERVICE DEPT. IS THE BEST I EVER DEALT WITH. NO AUTOMATED SYSTEM....A REAL PERSON ANSWERS THE PHONE!!! I LOVE THIS COMPANY! Carolann Aufiero
This is the first time I've tried swap.com and it hasn't been positive so far. They received my box on May 22nd. It's now June 30th and none of my items have been posted. When they received my box I got an email saying it would take 10-15 business days to post my items. So far it's been 27 business days and they're still not up. Most annoying is that I spent a lot of time sorting the items to make sure only summer clothes were included in the box. I appreciate that sometimes people get behind, but it should not take weeks to address whatever the issue is. At the very least they should be honest about how long it takes to process boxes. NOT COOL.
This company started out okay but has since grown into a very dishonest "company". First they do not donate anything, the resell it for their own profit! They will cut the tags off of your brand new items and send them back to you stained and gross! They will tell you they will except certain items and then throw it into their reject pile (gee wonder why?). They recently raised their sellers fees and you would think they would employ more help. Nope, for over a month they have been accepting boxes with confirmation they would be processed in 10-15 days. SEVERAL people's boxes have been "lost" in this process and several are still waiting and it has been over a month for the boxes to be processed, yet they charge you your fee as soon as it hits their back door. Of course, this works out to their advantage b/c now you can't sell your seasonal items b/c they have sat there for a month or so and Swap can offer you pennies while they turn around and sell it other places. Yes, they do sell on other websites and locally. There was also a post on their page several weeks ago about a lady who found her rejected items that were supposed to be donated listed for sale somewhere. Of course swap removed that post as well. DISHONEST.......you are better having a yard sale and selling it for $1.00 or donating to a charity of your choice so that you can claim it yourself, than getting involved with these people.
I've been with Swap since they were Netcycler. I buy and sell on Swap with a great degree of regularity. When I ship items, they usually start appearing online for me to price within 48 hours. They're incredibly fast! Almost every time there's a free shipping code for buying, I make a purchase. And they have sales from time to time. I recommend Swap to everyone looking to buy or sell kids' stuff. Now they have women's clothing, too. I'm just waiting for them to add purses and bags to the women's selections, and I'd love to see men's clothing on the site.
When I sent a bag of women's clothing to swap, I was told it would take 10 business days to be processed etc. Then all I had to do was price my items.After 10 days none of my clothes were posted, so I emailed and they said give them 5 to 7 more days, I did. Then I could not log in. A week later when I was able to log in I could not see my items. Swap said they could see them and I was told to log in through face book. The FB acct they said they were using I had deleted the previous year so there is no way they could have used that FB acct. THEY LIED.. Long story short it took a over a month to get my items posted & priced. Granted I did sell 2 items with in a couple of days. I was happy so I sent in a large box but it seems I am going to go through the same BS again because it's been over 3 weeks and here I am waiting again. It's my fault for getting happy with my 2 sales and forgetting how long it took just to get them.
Tip for consumers: If you don't mind waiting for a couple of months, then I guess it's worth using swap.comAsk Yolanda about Swap.com
1. They will take a month to put your items on the site.
2. They'll sell your "rejects" out the back door by the pound.
3. They'll say they pay you rebates but never do, or claim it's your bank's fault.
4. They'll gladly take your money for items that don't match the description, then reject them when you try sell the clothes back.
5. They'll cheat you in any way they can.
Save your time and money.
I have not only bought items on Swap.com but sold more than a few things as well. Very easy to buy and sell. They send you a pre paid label that you only pay for once you sell your first item. They direct deposit your funds into the account of your choosing. And for buying?? There are alot of great gently used items to choose from. Much better than driving around to some of these resale places and still not finding what your looking for. Swap.com gives you the convienience of online shopping with great prices....all from the comfort of your own home!!
Just as everyone else is saying- you send a big box of your stuff and they accept hardly any of it. Some of the stuff that they refused was matching sets with tags! When I asked about it they told me I needed to review the acceptance policy... and if I want my clothes back I have to pay to ship them back! What a trap!
They take your money and your clothes and they hace a excuse like if ur baby clothes dont look good donate they probably keeping it. Terrible experience buying clothes too. A baby pants that i bought had pu on it so nasty. Never sell ir buy in this. Is a big scam they just want your money
I sent in a large box of baby clothes and items. They accepted less than 10 of the items. Several of the items they accepted were new in package but they marked them as merely good condition. I contacted them asking them to correct their error, I was informed that they would, but no corrections were ever made. I'm convinced they make their money charging sellers ridiculous fees.
I've never tried buying from swap, but after my selling experience I'm not going to take the chance. They already have enough of my money and my items.
I don't know what this company is like when it comes to selling or swapping but I am content to buy from them. Needed some clothes for 2 young girls in our church and didn't have much time or money to spend. Found swap.com and could not have been more pleased with the results I received! Ordered several pieces and the package was shipped within 2 days just like they said. I received the package in plenty of time to do any altering so it could be ready for them when they needed it. Could not believe the prices. So cheap! Am recommending this site to others!
When you send in a box of your clothes all you are doing is lining their pockets not yours! They claim that you can make over $150 per box and with 4 boxes sent in (more than 75% sold) I have only made back what i have paid to ship it there! They take all of your profits! I sold many items for their minimum $3 to move them and of the $3 they took $2.25! That is silly! I wish I would have kept my sons baby clothes and just donated them to a local good cause. This website and their customer service team are rude, mean and only care about making money off your items while you suffer. SAVE YOUR BREATH AND JUST DONATE OR GO ELSEWHERE!!!!
This company has a GREAT selection! I click on my grandson's size, click the manufacturer my daughter likes and displayed in front of me are pages of beautiful, like-new clothes! I save time by shopping on my phone instead of going to the store. I don't have to dig through multiple sizes to get to his size. The clothes literally look like they're BRAND new. I've shopped for my daughter when she was pregnant, and now I shop for my grandson. I haven't had to return a single item. The descriptions are perfect. I love swap.com. It makes having babies SO much more affordable! WHERE WERE YOU 20 YEARS AGO WHEN I HAD MY CHILDREN? Great company. Fast shipping, which is FREE after a certain amount. Highly recommended!!!
I have a 5 yr old and he isn't picky so it's easy for me to save money shopping for him on this site since they have a $3-$5 dollar category and they have the clothes separated by category. Shopping woman's bottoms is horrible though because I'm picky and most things don't say the leg type or rise. I've sent many things there and haven't any problems with the few things that have been rejected from time to time (which has been an average of maybe 1 thing per the many boxes I have sent). I don't know why other people are having tons of rejects but the rules are simple, no stains or rips and clean items basically. The value you get back isn't that great but I figure with what I save on what I buy it evens things out and I don't have lug things that are too small or no longer played with somewhere when I can just send it all away.
Buying from this site is amazing!!! But selling is a total disappointment!! I sent in a full box and 3/4 of it was rejected. The reasons listed ranged from undervalued, strong odor and pet hair. First, I don't even have a pet, so there is no pet hair on anything I sent in. After receiving my rejections via ups, which I had to pay to get back, I inspected everything. There was no odor, unless laundry soap is offensive. There was no hair. And if your item or pair doesn't have a value of $3 (to them) its rejected. I look at this site everyday. There are items just like ones I sent in listed for more than $3 and my same items were rejected. Before I received the rejection box, I had sent in 2 more FULL boxes. Today I got an email saying they had added something to my account and guess what, it was a rejection. I regret sending them in. When I sent my firsts box in the fees page said $1 plus 10% for each item is what they make. Now after I sent in more, they have changed it to $1.50 plus 25% per item. I'm being ripped off! I wish I could just have my stuff back!! I will continue to buy, but after this, will NEVER sell through them again!!!
Tip for consumers: Buy, but don't sell!!Ask Cassi about Swap.com
Of course, they need to have items sent ---- so they can sell. However, I have purchased many items for my granddaughter - all are perfect and I would buy again. However, after reading all the MANY complaints of those sending items.......I would not consider doing that. We did get a yellow bag and time constraints have postponed getting that bag full to send. Now - I will not. We will only be buyers - don't need the grief of sending nice items that aren't accepted. Sorry SWAP. - it's the truth that's hard to hear.
I sent several kids clothes and some women's clothes. They were all clean, in good condition and free of stains. It took 3 weeks from the day they received my box to post the pictures for me to price. They only accepted 10 things and took a picture of a pile of clothes and marked it as rejected. Two of my sisters are unpacking the boxes they were going to ship. It's not worth your time or energy to go through this website. I read their acceptance criteria prior to sending my clothes, but it made no difference.
Shopping with Swap Shop is so easy and fun. I have had wonderful service with them.
The products I have ordered have always been prompt and what I order has always been
exactly what I have expected if not better!
Thank you for having this business. My grandchildren love when they see the box coming in.
They know that it is for them! LOL
Thank you, Pamela Derouen
After reading a lot of reviews, I sent in a large box of maternity and newborn items. I found the process easy, there was an email when they received the items, when they were ready to price, etc. There were description errors (three items) which were promptly corrected once I emailed them. I've sold several maternity items and received cash into my PayPal account. The fees are high, but they do most of the work.
What perplexes me is the rejected items. First, its hard to see all of what they rejected since its just a photo of several items. But, I kept a detailed list and took photos before I sent my items. I think this helps because I know exactly what I sent (inventory) and I know what they posted and I can figure out what is rejected or missing. Second, the rejected items simply make no sense. One maternity maxi dress was worn once by me, so it was in like new condition. Several newborn items were worn once by my daughter, but are listed as rejected because of "stains" when I know there were no stains or wear or tear (since I made sure everything was clean and in like new condition and those items that were not I sent to Goodwill). They accepted some items worn by my daughter a few times but rejected other items worn once and they even rejected an item never worn by her (but without tags, I now know not to take tags off clothes until she wears them). Said another way, the rejection system seems to make little sense to me.
I am preparing a box of additional newborn/under 3 month items. I'm not expecting most to be listed based on their weird rejection of my other baby stuff, but I'm going to try again.
Since I did better with maternity stuff, I do plan to send in my high end maternity stuff, which has all been drycleaned so it will be interesting to see if they reject any of that. I plan, again, to create a detailed inventory.
Don't sell your stuff with Swap.com its the biggest scam i have ever seen!! I sent in a huge box of clothes with sooo many things in it, all of which was name brand; childrens place, old navy, american eagle, jordan shoes. They only accepted about 4 things, which i think is about enough to make my money back on the shipping cost and to make them some money. I seen things on their site for sale that were in worse condition than mine! Also, I think they do this in hopes that you would just donate the stuff so they can sell your stuff any way with out letting you make money on them! bullllll crap!!! I sent in several pairs of american eagle jeans that were damn near brand new! i never even got the chance to wear any of them and they didnt accept them! they said my stuff had holes and stains and i know for fact that my stuff did NOT because I thoroughly went through it all and i even threw away the stuff that looked worn or had a hole or stain! I know for fact I can sell this stuff and get rid of it and now I am wishing I hadn't sent it to swap because it damn near took the full 15 business days for them and now I got to wait for them to ship it back. Also on top of that in the picture of my "Reject" pile it doesnt even look like all of my stuff!! I better get all of my stuff back or these people are in for it! I have it written down on paper exactly what i sent to them.
I told sooo many family and friends about Swap.com before I knew about this scam!! Now i will quickly run and tell them otherwise before they too get scammed. Also after selling my stuff I was going to turn around and buy from swap.com for my kids... well not now! i dont care what they got that I want I will not be contributing any more money to these people! Maybe if you treated your sellers good you would have more buyers in return! just saying!
DONT SELL AT SWAP . COM ---- DONT CONTRIBUTE TO THESE CON ARTISTS!
The only positive thing I can say is the shipping is convienent. I sent Swap.com close to thirty child's clothing items and they only accepted four. The four they did accept were new and one still had tags. The other things sent were in good resale condition but rejected so I paid to ship them back. Since I've been participating @ Parent Connection Swap Meets regularly for the past 5 years I know what will sell and how to price it. So far they sold one pair of leggings I got $2.00 for and they put my other pair "on sale" (unbenounced to me) for $2.50 and sold them. They gave me $0 for that one as their sales price took up all the fees charged. This is a rip off racket for an average seller. Probably great for buyers as they take advantage of the sellers. Beware of the scam!
For a site whose main selling point is the centralized grading of items, they do a fairly poor job of it. My first purchase of a 'good condition' item arrived incomplete, missing perhaps the most obvious items to check for. This was not mentioned in the description, and the photos provided (of the closed box) weren't nearly enough to determine that myself. As-is, what I did receive is worth the price I paid (barely), and I surely don't want to waste my life returning it to the post office, but I will likely never shop there again.
Tip for consumers: I recommend not buying sets of items with many pieces. Sticking to large, single items may be safer.Ask David about Swap.com
DO NOT send in your clothes.
I agree with what other users say.
1. They randomly selected items from my box, and there were equally valuable items among the "rejected" items.
2. They listed so many of my items wrong, including a listing of a women's dress under boy clothing
3. When I asked them to review my box, they said they will contact me in 5 business days, then didn't. When I contacted them, they sent me a long yet contentless emails (stating how they appreciate my business, but not giving any answers to my questions).
I think that they reject items on purpose, and ask for a return fee so that people would donate their clothes, and they will sell them.
I'm editing my previous review because I've recently noticed some things going downhill for selling.
The time it takes for them to list things after I've sent them in has dramatically increased. They used to start listing as soon as items were received. Now I've been waiting almost three weeks for them to get to my box.
Also, I've had to contact customer service about some lost items. I got a reply saying they would get back to me within 2 business days. I waited a week, contacted them again, was told I needed to be referred to management and to wait 1 more day. It's now been another week and I haven't heard anything.
So, I still love the concept of this site but I hope they are able to hire more staff or do whatever it takes to ensure better service.
They make everything so easy. I can send in a giant box of stuff, they take the pictures, I get to set whatever price I want, and I can get anything back at any time. And everything I sent in has sold. So easy.
I also love the fact that you can buy stuff and keep it in storage with them until you're ready for it. Then you only have to pay one shipping fee for everything you buy and everything you want back. Perfect.
Also, super fast and friendly customer service.
For my first order from swap.com, I ordered a colorful quilted backpack/purse for a very reasonable price. It arrived promptly, nicely wrapped, and in great condition, as described. I will definitely be using this site again in the future.
Tip for consumers: I compared my purchase to other retail sites and confirmed that I got a great price.Ask Susan about Swap.com
As far as buying, I'd say 3-4 stars. But I just can't recommend sending in used items for them to sell. Looking at my 'rejected' pile of clothing, I saw that there were quite a few items that--I know for a fact--did not have "excessive wear", "stains", or "worth less than $3.00" (matching sets could have been made out of them as per their own guidelines). Wasn't worth it to have them sent back so I had them donate. I could say more but it would be speculation, and I think Brittany's review below is spot on.
company advertised wrobg size. ordered 12 mo. But received a 6 mo. - checked website to verify and my item was still advertised as 12 mo. Complained to so called Customer Service, their response
We are very sorry that the item was not as described. Our merchandisers try to be very careful with the categorization, but sometimes mistakes happen.
Also they sent me someone elses items!
Looks like mistakes happen a lot there.
I was online seeking consignment shops in the area and came across swap.com. This is the first time ordering from them, and let me tell you...I couldn't be happier! I ordered 59 items....shirts, dresses, skirts for my girls...tshirts and button downs for my son...and a bunch of board games for about $340. That's less than $6 per item...can you say AMAZING? And the shipping was super fast. I submitted my order 4 days ago which was a Saturday(night), and I just received my package containing all 59 items this afternoon(Wednesday). The board games are in perfect condition. The denim skirts, dresses, shirts for all three of my kids look as if they were never used. Definitely two thumbs up for swap.com. I am so pleased, I am already filling up another shopping cart
So at some point maybe I'm not saving any money because I'm find so many cool items on this site but that's okay! I have ordered from swap.com several times in the past year and the complaint I did have was handled more than fairly. No company is perfect. I was sad to see so many poor reviews on this site which is why i had to add mine. I've never even heard of sitejabber lol Just like with ebay or amazon or any other e-commerce site, always contact customer service first before complaining. Swap.com is an honest company with great quality items that helps mom's like me on a budget or just bargain hunters! I have purchased a few dozen books, clothing, puzzles, craft items and will continue to purchase in the future. I use to be an avid ebayer but I look on swap.com first.
I sent in some children's clothing a week ago to swap.com. They were very fast to get the pictures up for me to start pricing. When I looked at my items there were:
1. not properly matched up (ex. shorts from an outfit were put with a romper instead of the bodysuit it was originally bought with)
2. the way they size there items is incorrect (ex. an outfit that has a tag and says 3-6 months, they are saying in size 3 months, 3-6 months is equivalent to size 6 months)
3. the way they rate your items (ex. some stuff I sent in was never worn but was rated as good condition and not "like new" condition, mind you I never even washed it, so there was no wash and wear) This I feel, diminishes the value of your items and you will not get what the item is worth.
4. There is no phone to reach them to actually physically talk to someone about your problem and or concerns. You can only email or snail mail a letter to them and they will get back to you.
5. There is only 1 picture up of an item you send in. So if a shirt you sent in has a designed back to it, the interested person can not see it.
6. fees are higher than ebay's in the long run, there is a $9.99 fee I believe to send in your items to them to list, and then they charge you $1 a listing + 6% of what ever profit you make. Plus a paypal fee on top of that. Ebay is a $.30 listing charge, 9% of what ever your profit is, you can either charge the buyer for shipping or offer free shipping to them. Paypal fee as well.
Tip for consumers: I would only recommend new with tag items to send to swap.com to sell but I would only send in older kids stuff, so they can not describe the size wrong.Ask Brittany about Swap.com
I have used Swap.com several times and been pleased with their service as well as their prices. They also have the hard to find sizes in slim and husky.
Everyone who buys children clothes, books and toys should try Swap for popular brands and reasonable prices.
Because of Swap, my grandkids are among the best dressed in daycare and school.
Tip for consumers: I encourage you to give Swap a try.Ask Katy about Swap.com
It really doesn't get worse than Swap.com. These people are criminals and liars. They DESTROYED items I sent in, items I trusted them with. And they claim they 'lost' some of my items from another box. What do you mean lost?! I don't know what the heck goes on in their building but it's shady. The items I've bought are hit or miss. Sometimes I get stuff that's ok, other stuff I get is broken, and generally not as advertised. They're horrible liars and I would never trust sending your possessions in to them.
Tip for consumers: DON'T! If you care about your personal possessions DON'T EVER trust Swap.com with them!!!Ask Julie about Swap.com
This is THE BEST internet company I have EVER come across. The website is so easy to navigate. Every product I have ever received was in immaculate used condition. And every item was at least 1/4 of the cost of anywhere else I can find a similar item/product! Shipping cost is very low and speed of shipping is lightning fast!! I cannot say enough to properly promote swap.com!! Please shop on Swap.com so I can for a long time. As a mother of 5 I will save, literally, thousands of dollars buying used items, that look new! Thanks Swap
I've ordered several times from swap.com and was pleased with the quality of clothes. I am on a fixed income and this site has been a tremendous help with purchasing clothes for my grandchildren/great-grandchildren. They grow so fast it's not worth it to be constantly buying new clothes at the outrageous prices! I highly recommend swap.com.
10 Questions & Answers
From what I gather, I can return any items that do not fit and get a 100% refund and don't have to pay to ship the items back as long as I request the return in 30 days. Is this correct?