PetCareChoiceReviews 39

You don't get a prescription from the vet, just records of the visit and negative parasite test results are all that is needed. Additionally 1800petmeds and Chewy.com contact your vet for you. I faxed the veterinarian paperwork showing his results, with all the paperwork, emailed it, and had my vet call, but they refuse to ship without a prescription, which does not exist. Moreover, the reps are from the Philippines, claim to be from Canada, and say their products ship from Europe, yet the web site is listed to a Chicago owner with a disconnected phone number. Now I'm thinking I got scammed...

I ordered what I thought was Frontline Plus Orange. The photo was of Frontline Plus Orange and the description is Frontline Plus Orange, but unless you read carefully, you don't realize that you are ordering Frontline Combo. This is a UK product that possibly has different quantity measurements of ingredients and fights different types of types of flea lines. The price was very low and I should have known better. I'm headed to my vet to buy the real stuff today and will be sending this back and/or reporting to my credit card company as fraudulent advertising and deceptive marketing.

I had been very satisfied with PetCareChoice... until this most recent order.

A few days after placing the order, I got a call/mesage from their customer service department telling me there was a 'discrepancy in my order' and to call back. When I called back, they said they had not received my vet's Rx.

I wrote my vet who said he was pretty sure they had faxed it but would re-fax the Rx. I called today, 3 days after having had my vet re-fax the Rx. They told me they still had not received the Rx. I told them that was pretty unlikely since I corresponded directly with my vet on who was going to have the Rx resent.

Then, the confessed 1) they were delayed (days!) in processing Rx faxes, and 2) that customer service had been calling customers advising them that they had not received prescriptions, not knowing the fax processing department was days (... like 3+ days!) behind.

So, I had the hassle of getting my vet to resend the Rx, pretty well accusing him and his staff of not sending it the first time, and he wastes his time resending it.

This is not a company I will do business with anymore. They may be a little cheaper on meds, but this kind of shilly-shally is not worth a few bucks.

Not recommended.

I ordered Revolution for my cat almost about 2 months ago. Expecting that the product may be coming from overseas, I waited for 4 weeks before I first contacted them. The customer service rep sounded decent and told me that I hadn't provided them the prescription and so they were unable to ship. Although it was their responsibility to let me know when I ordered that I had to fax them a prescription, I still accepted the fact that "I" should have known better and taken the initiative to ask ""them"" if this order required a prescription. I provided them with my vet's phone, fax, and email during the conversation and then they said that they would contact me as soon as they receive the information and the product would be shipped.

A customer rep did email me saying my order was shipped, and they also did leave a courtesy voice mail saying that they had received the prescription. However, it has been 3 weeks since then and I still have not received the order. My cat is overdue for this medication and if the order doesn't arrive by mid next week, I will have to bring him to his vet.

I liked the Australian company I used to order from before they went out of business.

This is a terrible company. I ordered a medication for my dog, and the shipment got delayed several times. It was me who had to call them and to learn that the shipment to them will be again delayed by a week. Then they say it takes them 2-3 weeks to deliver it to you, if you can believe it.
After more than a month of waiting and being put off again and again, I canceled the order. They delivery is more than two months from the time of order, if one is lucky.
The only good thing is that you can call them. But they never bother to inform you of repeated delays.

I have been using Petcarechoice.com for a few years now. I love the site because I am a single mom who can't afford very much. But me and my kids love our dog Milo and don't want to let him get sick. We needed flea medication and we ordered the product with them. It took about 2 weeks to arrive but we were extremely happy with the results and their customer service reps. Called to inform us of the delivery! I suggest it to anyone - and I am really shocked at the negative reviews... everyone I know who uses it loves it!

I ordered from this site and had to email them days later when I did not get a shipment confirmation. They said my vet denied the request. After days of back and forth, it was determined that the problem was my vet couldn't approve a year of refills. The medication only allows 6 months. The company should have known this and they should have contacted me immediately when my vet denied it. Once it was approved it still took over a week to get to me, making it 2 weeks altogether. Totally unacceptable. They told me it would be easy next time since I have refills. So, I ordered again 2 weeks ago. Once again, I did not get a shipment notification so a few days after I placed the order, I emailed them. A day or two after that, I received an email saying the med was back ordered. They advised that I call and change my order from the chewable to the caplet, which was in stock. I did this immediately. I had to call a few days after that b/c once again, no word from them - i was told it would ship out 42-48 hours after that. It wasn't and when I called, they told me that the caplets were also out of stock. Why could they not have told me? Why do I have to keep calling them and holding them accountable to do their job? I don't know. But this company doesn't give a crap and I canceled my order and will NEVER order from them again. It was a hassle and unprofessional.