b S.

I went here in need of home delivery which they offer in my area (I was caregiving for a relative and could not get out to shop). The selection was dismal -- pretty much only store brands -- and the prices were astronomical! I can live on pent butter sandwiches a lot longer before submitting to this highway robbery.

It's frustrating that this is essentially a completely different business than the local stores. Different products, prices and you cannot return to the local store (unlike Target). When you talk to them they are quick to tell you that they are different businesses but they should re-think that. As a consumer, the same name is on my credit card when I buy there, and I have a set of expectations built from my local shopping experience. But the online store is sterile and cold in comparison of their customer service.

I bought plenty of stuff for my new home when I moved. Most everything has exceeded expectations - one chair had a funny mark on the cushion and I was able to return it to the local store with no problem whatsoever, and then go a new one online. This is one of my top go-to sites.

Scam, they do not deliver items ordered. Customer service is very sweet voiced, and tells you various crap, like "Orders ship from UK and Homeland Security is delaying everything" OR "Orders ship from UK and there's been big storm delays"... blah blah. Offers to run shipping trace to get you off the phone but they never call back. I finally woke up and disputed thru American Express and they have reversed the charge and will deal with these crooks themselves.