T K.

I ordered Revolution for my cat almost about 2 months ago. Expecting that the product may be coming from overseas, I waited for 4 weeks before I first contacted them. The customer service rep sounded decent and told me that I hadn't provided them the prescription and so they were unable to ship. Although it was their responsibility to let me know when I ordered that I had to fax them a prescription, I still accepted the fact that "I" should have known better and taken the initiative to ask ""them"" if this order required a prescription. I provided them with my vet's phone, fax, and email during the conversation and then they said that they would contact me as soon as they receive the information and the product would be shipped.

A customer rep did email me saying my order was shipped, and they also did leave a courtesy voice mail saying that they had received the prescription. However, it has been 3 weeks since then and I still have not received the order. My cat is overdue for this medication and if the order doesn't arrive by mid next week, I will have to bring him to his vet.

I liked the Australian company I used to order from before they went out of business.