OrbitzReviews 231

Dear Orbitz Customer Service Team,

I am writing to express my extreme dissatisfaction with a recent experience that has left me and my wife feeling deceived and unfairly treated.

We booked a rental car for our vacation through Orbitz, with the reservation under my wife's name, but I, as her husband, paid for it using my credit card. Upon arriving to pick up the car, we were informed that the vehicle could not be released because the payment and reservation names did not match. Despite our best efforts to resolve the issue, including requesting the reservation be transferred to my name, we were told it was impossible.

To make matters worse, the $830 charge we had already paid could not be refunded immediately. We were informed that we would need to wait seven days for the refund. This situation forced us to spend additional money to secure another car, causing unnecessary stress, wasted time, and financial inconvenience.

This experience has severely damaged our trust in Orbitz. Not only did the company fail to assist us during a critical moment, but the refund process has also been unreasonably delayed.

I demand an immediate resolution to this matter, including the expedited return of our $830 and a formal explanation of why Orbitz has such rigid and unhelpful policies. I hope you will take this complaint seriously and prevent such incidents from happening to other customers.

Sincerely,

I booked a car rental through Orbitz and was quoted a price of $157.51 including "all mandatory taxes and fees". I ended up being charged $302 by Thrifty. I contacted Orbitz several times. Orbitz claimed that they contacted Thrifty and Thrifty told them the charge was correct. Orbitz refused to do anything else to resolve the issue. DO NOT TRUST THE PRICES QUOTED BY ORBITZ!

Had booked a motel on Orbitz via my phone a couple of hours before arriving at a motel. After arriving at the motel, they told us they had no reservation for us. We soon discovered the reservation had been made for two weeks down the road. The motel told us they could make a reservation for us but we would have to contact Orbitz to get any kind of refund for the future reservation. We then went back to my phone to make a new reservation at said motel since it was cheaper than reserving directly through the motel. Thinking it was all my fault for the mess up, I tried Orbitz again. This time I noticed after I had sent the reservation info it had changed the date on me to two weeks in the future. I hadn't noticed this the first time, so I had confirmed it that first time. We then tried my wife's phone and it was doing the same thing. I contacted Orbitz about this and they said there was nothing they could do, so no refund for the booking of the future reservation. I have been a faithful Orbitz customer for 18 years but have ended my relationship with them. I will now patronize Expedia, which is the company I ended up using due to Orbitz website screwing things up.

Orbitz has cheated me out of $328.23. They have misrepresented their services by not making it clear when renting a car per their website function of Car Rental Only that a Flight would be needed otherwise they could steal your money without consideration of the customer's uncertainty of the rules and regulations provided, especially in the process of using their website that allows Car Rental Only selections.

Flight was cancelled, getting our refund has been like pulling teeth. Will never work with Orbitz again, they act as an obstacle to talking to the airlines directly which would be so much easier in receiving our refund.

I use orbitz every year to book my flights and I needed to change my last name. I have spend over 10 hrs a including wait and started this process 3 weeks before my flight. They did not tell me to fill up 2 forms with delta and ITL, they send me an email saying name is resolved and they kept dragging me and no help! I am extremely disappointed with them, I don't know If I will make it home this year.

Since the merger with Expedia it's been one terrible experience after another. Am not sure how they stay in business. I have been with Orbitz for 15 years and the past two years has been totally a nightmare when using them. Double charges, no communication with vendors and completely useless customer service. No more!

They refused to honor a booking, lied about airline policy and had inept and useless customer support...
Basically, Orbitz is a fraud.
They will take money and refuse to deliver.

Do not use Orbitz, they blatantly lied to me about my refund. I tried canceling a trip, but on several occasions making sure with the agent, "it was refundable, correct?" They assured me it was, then days later when I realized my money wasn't back into my account, they used their shady fine print.

I had used them for years, but after the rudeness, lack of transparency, and communication, I will never use them again.

I booked car hire and accomodation and was given a confirmation price in dollars it wasn't until just before the trip I received another confirmation with new more expensive prices as the original confirmation was in American dollars not Australian
If im booking in Australia for an Australian trip I expect to be quoted in Australian dollars or at least be told the dollar value was American not Australian. I have been left with no choice but to continue my booking as iys too late to get somewhere else. I contacted customer service who were absolutely useless

I've been using a lot of booking websites, and I've never had such a bad experience as with Orbitz.

What happened:
I booked a car from their site, and the website needed to be refreshed, so I refreshed the page and went back to the car that I wanted and booked it however, what I didn't realize is that my start and end dates for the rental changed when the page refreshed.

Why are they so bad:
1) First and foremost, their customer service/support is terrible and rude! When reaching about my issue, instead of feeling or at least saying that they feel sorry about your bad experience, they just say, "Thanks for chatting with us — take care and have a wonderful day." When I asked for a copy of the chat, they told me to take screenshots of it when I asked if they could do it, they simply ended the chat.

2) When asked for a refund, they say that the car rental company doesn't offer a refund, but I see a charge from Orbitz and not from the rental company, and they don't want to give me a full refund even though it was an error from their site since it changed the dates on a refresh. They're blaming it on the car rental company, but I see a charge from them! Every professional company will offer you a full refund for an error that occurred on their end, EXCEPT Orbitz.

I tried to book a flight and car the system told me it didn't go through so I had to restart. I was able to book the flight and car the 2nd time for $661.49. The next day I check my bank and Orbitz had hit my bank with a total of $1730 between deductions and Pr-authorizations. I noticed that everything was doubled and some didn't make sense. I called them they said I double booked but one didn't go through(the one with system error, was understood by software it didn't do anything). I told them to cancel everything because their service wasn't good and it was a huge hassle to deal with them. I got the refund emails and they totaled 402.49 that is correct because others come from the airlines. Problem is they took out 804.98 and kept arguing with me about that fact and tried to convince me that only 402.49 came out. They refused to let me speak to a supervisor on the phone and online chat. I am going to have to go through the bank to get my other 402.49 back. I would never use Orbitz again, worst customer service ever. Very rude and wouldn't even listen barley let me try to explain.

We rented a car for Costa Rica. $249.98 including taxes and fees. We took the $91.00 insurance for a total of $340.98. Once over there at EC Nextcar rental, it was a different story. Our total came to $703.58 because EC Nextcar refused our $91.00 insurance, refused our credit card coverage insurance. We were bullied into taking their own insurance, with an attitude and with the clear statement that we paid that amount of we were not leaving with the car. Looks like this can happen anytime when you book a car through Orbitz because that is the vendor decision and Orbitz takes NO responsibility for the fact that it nearly tripled our car rental pricing. To me, that is false advertisement. The vendor shows a low rental price but make its money by charging you extra, once you are over there with no power to walk away and find another car on the spot. I am not impressed to say the very least. Orbitz did refund the $91.00. The Orbitz rep on the phone was of no help. He promised us $25.(what a joke) for the trouble... that was it and we never saw the $25! No more car rental booking on Orbitz for me.

If I could give zero stars I would. I booked a flight with them months in advance. My flight times have been change multiple times leaving us without time for the connections. First time I was with them 4 hours in the phone until they finally put us back in our original flights. The most recent changes once again does not give us enough time to connect. The airline says they cannot do anything because we booked with Orbitz, Orbitz, and Orbitz says that the changes were processed by the airline and they cannot fix it. I wont be using Orbitz again.

I have used Orbitz for years and have been satisfied with their service. However, on Jan 9,2023, I tried to book a local hotel because of the evacuation in our area, the price went up shortly after the evacuation order was in effect! When Expedia's software detected an increase demand for hotel rooms in our area due to an evacuation, they increased the room rate! Expedia ripped people off when they are suffering life threatening and disasterous life experiences. The price gouging is extremely unethical and insensitive! Book directly with the hotel!

I absolutely HATE orbitz. I purchased flight tickets, but cancelled them for a refund. The website stated the incorrect date, causing me to miss the actual expiration date. When they fixed the problem, they still didn't let me book new flights with the refund eCredit. I followed all the guidelines. They told me to contact the airlines, but the airlines told me that Orbitz should have resolved the issue since the transactions were through them. Customer service takes forever to do minor tasks. Please, please do not support Orbitz unless you enjoy wasting your time.

Total scam! Avoid at all costs!
I have called them months before to change the departure date and they sent a confirmation email about the changes with confirmation date, time and itinerary booking numbers. But on the departure date we were at the airport, we found out that orbit did not book us in yet. The system automatically canceled my booking I don't know why. When we asked them to book us another soonest possible, They said there are no economy tickets left on any days in the future. But I checked on Orbitz website there are many flights available.

I selected the flights in the most inconvenient schedule and long lay over just because they had fist check bag and carry on included, after i paid i checked on airline directly and "NO BAGS INCLUDED, EXTRA 150 PER PASSENGER" I send pictures of their own web site with they full description and after 2 days the just told me to cancel and fortunately i was able to get a full refund, dishonest fraudulent site, i will file a complain with consumers affairs. Do not use this web site is full or lier and criminals pseudo costumer services.

Update; I worked online for Orbitz building SEO. I was asked to give $1011USDT gradually & by the time I realized it was too late. I'm unemployed 50yr old & was trying work. I told Orbitz Customer Care how my recruiter wasn't honest from the start & that she told me to sell my things to continue working for ORBITZ & I wanted my $ back. They asked for my details in a Twitter DM & USED that info to BLOCK me. So now I have no chance of EVER to recover my money. BROKEN, SUFFERING, HURTING.

Our flights were delayed twice, each time by a day. Both times, Orbitz booked my mother and grandma on different flights. My grandma is old an cannot travel by herself. Orbitz spent 3 hours saying they would help me and then not arranging anything. Delta is telling us the Orbitz has to postpone the return flight because of the delay. They are refusing, saying they cannot move the return flight later as there are no economy tickets left on any days in the future. I checked on Delta and Orbitz and there are many flights available. Total scam! Avoid at all costs! Support was not given by Pamela.