The hotel reservation I placed with them went the way I expect WITH some help of customer service. (in 6 reviews)
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We booked a hotel in Raleigh NC. The hotel should have been condemned! It was nasty! The rooms floors were dirtier than the parking lot, it only had one stained towel, the walls had holes and names carved into it. Wires were strung across the room for power and cable. The toilet had not been cleaned and was disgusting and this is just a small amount of things we found and photo'd. I addressed the hotel manager and he did not even try to defend it, just offered a refund and Orbitz phone number to help get the refund.
I called Orbitz and the agent put me on hold for around 10 minutes. When she returned she said the they would only refund for 2 of the 3 days and that would take 10 business days. I asked her to help us book another room and allocate the funds to it and she said no and asked if she could help with anything else. YES! Please help me find another hotel, she refused! This is not the way to treat customers and this was my first and last time using Orbitz!
The following Monday, Orbitz did agree to a voucher for another hotel stay later for the day that was not refunded. Why could this not have been done while you abandoned me to start with? Needless to say it was not what I expected from someone as popular. Today it has been 14 days since they told me that my refund would take 10 days. Just more proof that they really don't care about us!
I was planning a short trip and needed to make reservations for my hotel for three days. Today, I got an email for a 15% discount. I also had a small amount of Orbucks - for a previous flight. And I had a $50 voucher for a bad experience during that trip.
I talked to five different people over a period of two hours and was told all kinds of conflicting information - the hotel I wanted to book wasn't on the 15% discount program - even though the website said it was -- I couldn't use the 15% plus my Orbucks, and I was told by three people I couldn't use the $50 voucher, even though the voucher didn't have any restrictions on it. And two people said I could use it, but gave me two different conflicting ways to use it.
I finally got so frustrated, I told them I would never use Orbitz again or recommend it to anyone. I also had an Orbitz credit card which I called and cancelled.
I told them it was worth losing the $50 voucher and the Orbucks just to not have to deal with their ineptness.
The only reason I gave them one star was because I couldn't give them ZERO!
I had the worst expereince booking with Orbitz. i had booked a return trip on Etihad airlines from Chicago to Bangalore and back, for some reason I could not complete the return journey so I had to cancel the return trip.Inspite of cancellong well within the time limit, I was offered hardly any thing, believe me it was peanuts. i tried contacting the customer serivce on the numbers mentioned but it never went through. Finally i checked by googling the email, there was a response to the email, but it was very slow and took a long time. I was offered taxes as a refund which was hardly 100$ as compared to the 1000$ that i booked thr tickets with. They blamed the airlines for taking the money. I wrote a post on facebook as well, on their wall but they deleted the same and i never got to see my hard earned money back.
Never book with this website again, this was my last time booking with them. I will book using the airlines website next time not these third party booking websites. Please read the reviews before wasting your hard earned money with these websites.
I got tickets for a friend on Orbitz. There was a connecting flight but the details of changing planes was not disclosed. The two flights were so close together there was no time to claim baggage and go back through customs.
Orbitz failed to disclose that the two airlines had no baggage transfer agreement. The only way to make the connecting flights was to have carry on luggage only (good luck for a month long international trip) and to RUN. Orbitz change fee was twice what the airline charged on the spot.
The overcharge for a change aside, Orbitz irresponsibly linked two flights that could not be connected and refused to compensate for their error.
My husband and I drove 2 hours to key largo to be turned away by the front desk. The front desk told me that orbitz over booked by 5 rooms. I sat in hotel parking lot on phone for 54 minutes on hold with orbitz while my husband searched for rooms on his phone. There were no rooms because of lobster season. So we drive back home. Wasted our night, ruined our weekend. Will never book with orbitz again
I learned that to cancel ANY component of a $4,000 flight/hotel/car package,my refund would amount to $100. Terms and conditions call for a prepayment penalty--I was fully prepared to have to pay a reasonable amount (even up to 50%!), but this was highway robbery. I WILL NEVER NEVER NEVER USE ORBITZ AGAIN...and I write this in the hope that others will learn from my very expensive mistake.
My wife and I booked a weekend out of town (110 miles away) through Orbitz. We got a confirmation and booking number. Upon arriving at our destination, we were turned away by the hotel clerk - apparently, Orbitz overbooked the hotel by about 6 rooms. Understandably upset, I called the 800 "customer service" line and was promptly put on hold. My wife and I sat on hold, in the parking lot of this hotel for 2 hours. Orbitz was not only unable to relocate us for the night, but we were forced to drive back home (2 3/4 hours) in the middle of the night. I requested a call from a manager and was assured a call would be received within 24 to 48 hours. Three (3) days later no call was received. Furious at the lack of consideration, I took it upon myself to call them. After being on hold for another 20 minutes, the agent informed me that no manager was available to speak with me, but insisted I would be contacted by the first available manager within 1 to 2 hours. Three (3) hours later, I received no such call. Becoming more and more furious with this terrible customer service, I called again - only to be informed that Orbitz was undergoing a system update and I would have to call back 2 to 3 hours later. BTW, has anyone noticed that not a single agent speaks fluid English? So, to recap; my wife and I drove approximately 6 hours round trip for absolutely nothing; spent roughly 3 hours on hold only to accomplish zero; and have received no absolutely no compensation (other than a refund of the original booking) for a ruined get-a-way weekend. Word of advise: NEVER, under any circumstances use Orbitz to book ANYTHING - EVER! Unless you want to be like me - wasting even more of your time by typing this review that may or may not be read. NEVER USE Orbitz. TERRIBLE, TERRIBLE!!!!
We spent a whole day booking our flights. We had saved for six years so we could visit my long lost sister in England. When booking the flight we were told we would be flying with Virgin Air however this was not the case. They posted an icon with Virgin Atlantic to mislead us but then in the fine print we were actually flying with Delta. When I tried to call and discuss this I was told I could pay $1200 to change airplanes when booking the flight I was told I was flying with Virgin. Don't be mislead by these con artists. Very sad and disappointed.
I needed to get orbitz to arrange. They only mentioned " we cannot do that " whereas they should inform the carrier. Only after a twitterfest and tweets to every party I could think of, I was helped by Delta customer service. Thanks, orbitz! (Not).
However they had the best price for the ticket, hence the 2 stars
We've used Orbitz for many of our international flights until 2013. Never had major problems with our tickets except for seat selections. What we thought were confirmed seat selections made online with Orbitz.com for our family of 4 traveling together were not at all confirmed with the airlines. We've started using Travelocity.com since and have been more satisfied. They may be a little more expensive and does not always offer seat selections but at least it is not false advertising.
I am a travel agent. I used orbitz to book my client a honeymoon to Hawaii. I booked 2 airline tickets and a resort hotel. My client wanted to leave next day. I blooked the package at 12:20 and the flight left at 8:55 the next morning. I received confirmation of my booking and eticket numbers. I received a call from my client at 5:00 am from the airport. He was trying to check in for his flight and it told him that the flight had been canceled. I contacted orbitz and was told there was a problem with my credit card so everything was canceled. I never received an email regarding the cancellation. In fact, I received an email from orbitz at 4:55 am, the morning of the flight, saying my flight was confirmed and departing on time. Orbitz charged my credit card for the package and still cancelled the package. I have confirmation from the credit card company that they paid orbitz. I told orbitz this and they said I would receive a refund in 5-7 business days. They took my money and still cancelled my flight. I had to rebook my client at the airport for the next departing flight.
I book tens of thousands of dollars on travel and orbitz will NEVER get another penny from me!
Booked a room 2 hours later received an email saying it was cancelled but my card will still be charged the amount called after sitting on hold for 20 minutes they refused to say why it was cancelled but still would be collecting the money scam artists will be going to my bank and seeking legal advise they need to be stopped
I had an issue with a hotel reservation I made with orbitz. I initially encountered a long hold time and an operator who couldn't really help me. Howe eat after having my issued escalated to a manager she was extremely helpful in resolving our issues.
When searching for FLIGHT ONLY they'll display reasonably priced flights and when you click on it it forces you to get a hotel room in order to get that price. I would let you know if I wanted a hotel in the search--get that option off of the screen if I am unable to just get a flight as requested.
Site is garbage.
I now use Orbitz for most of my reservations. I've compare their prices over the years with other sites and found them competitive. And now I get Orbitz bucks, credit for my reservations. Every little bit helps. I like their free 1day cancellation policy, and used it several times! Saves money and headache!!
We tried to change our flight schedule 72 days before departure. They wanted $250 per ticket (family of 4) on top of the fees that the airline would charge. I am currently disputing the original charge for the tickets with my bank in hopes that I can get my cash back from Orbitz. I am willing to pay a fee to reschedule my flights. It's only fair. But, $300+ per ticket (Orbitz plus United's fees) is insanity for what amounts to a few clicks on a computer screen. For a family who gets but one vacation every 1-2 years, this is upsetting. I can say with 100% certainty, that I will NEVER use Orbitz again. I learned an expensive lesson.
Always good to check around at a lot of different websites before clicking the pay button. Orbitz has some good deals sometimes, but I usually can find better prices on PRICELINE. If you can't find what you need on PRICELINE, then I definitely say you should try Orbitz next -- but just make sure you check at least 3 or 4 different websites before you just buy something --- you never know when somebody will have an amazing special running that can save you a lot of money
Don't bother contacting Orbitz customer relations by email. Why? Because they do not have the courtesy to respond. You spend thousands of dollars booking your All-Inclusive vacation with them and they can't even reply to an email enquiry? All-Inclusive to Orbitz does not include ground transportation to and from your resort, thus making it not an all-inclusive package. They won't be getting any more of my money.
Had bad experience once and have never used the site more. Description of the room was not complete and I ve stayed in 5*hotel but in former cleaning ladies or night porter room. They do not check what they offer.
These people are scam. They will take all your money and won't help you if you are in problem. They think we got all the money now, you go to hell. I booked my flight for 2 people worth 2600$ but airline cancelled my reservation when I arrived at airport (pissed me off totally). Then I called them so they told me, "we are sorry, you can use this money in future". Since I had no other option I said OK. Now they are saying NO to everything and telling me there is an investigation going on. This investigation went for about 1 month and now they are saying we have nothing for you. They took all my hard earned money and gave me tears in my eyes. I am sure this company will fall soon. Fraud.. dont waste your time and money with them.
i like using orbitz, but they should really do something about all those ads (and add-ons). can be confusing to use. but i usually go with them since they offer good prices.
My family all lives out of state and i fly a lot, when I can get rock bottom prices, and Orbitz has consistently had the best prices anywhere on the net. Flat out will not go anywhere else, why bother, they always win!
After spending some time researching hotels for a Las Vegas Trip I entered all my credit card information to book a hotel and the website orbitz.com. After a couple of days with no email I had checked my orbitz's account and nothing was there under my file.They had never sent me a confimation number or sent me an email. I login on back onto my account after I refreashed my account as they said to do and NOTHING was in my profile account regarding my reservation!! I called the customer service number and they had nothing listed!! It was a total waste of my time!!! I will NEVER use ORBITZ.COM again!!!
The hotel reservation I placed with them went the way I expect WITH some help of customer service. The price wasn't cheap as I hoped to be but availability of the rooms is in wider range
I have been booking several hotels using orbitz
1. I came to Midway UT to Zermatt 5* hotel they gave me cheaper room then I ordered from orbitz. they did not even had a room I ordered replying that room was not assigned correctly
2. My wife and 3 kids went to California next day and got into Best Western Oceanside INN hotel and manager kicked them out to a street not even letting them to check in
orbitz never offered to solve an issue
my first call to a customer service -> "agent does not know even where she works" figuratively she does not understand an issue even after repeating it 5 times to her , have to talk to superviser
it looks like orbitz does not have any good relations with hotels and do not want any business to be repeatable
Orbitz - The Perfect Bait and Switch
I know that who ever is reading this is either trying to research whether to book through Orbitz or they already have been scammed. If you have been scammed, read this so that you don't feel alone. If you are researching, you are fortunate, as you still have a chance to not get robbed. Here is my story:
I purchased through Orbitz 4 airline tickets from LAX to the east coast (and back). I did so one month prior to the flights. During the reservations portion of the online application, I was shown the available seating and selected seats for the whole trip. However, two days prior to the departure, I tried to confirm the flights and seating and was shocked to learn that my seats weren't reserved. When I called Orbitz, they forced me to pay an additional $400 to "upgrade to available seating". This is a bait and switch to the T.
Since I was already committed to hotels to the tune of over $3000, I had no choice but to pay the extortion amount of $400.
make sure you review your itinerary before AND after!!!
Advertised fares for flights with stopovers were $685 - the stopover happened to be appx 3.5hrs, so I opted for the $785 fare with a 2 hour layover as I had flown this leg before & chose not to put my daughter travelling alone on such an arduous journey. SOMEHOW - we were given the 3.5hr layover at the the higher price. Orbitz refused to stand behind the advertised prices and explicitly said there was NO GLITCH in the system... well, the glitch is there - and I am being charged for flights I am now being told never existed - so why would I spend the extra $100??? This was my 2nd and LAST negative experience with Orbitz. There are plenty of other travel sites and apps or engines that can do a much better job...
I was just booking a flight from Portland to Manila. Two months out so it is not a flight leaving soon. I selected that cheap flight and had entered my credit card and personal info but when it went to charge my card, it said the flight was no longer available. Really!!!!! I think the site posts flights that are not available so they can get your information. Be carefull.
The site is easy to use but the hotel booking was not that great. Cheaper prices can be found elsewhere. However the air fare is very good
Don't use orbitz. We made a mistake and now regret it. It is very hard to get money back even if you didn't get the service you were promised. If you need to cancel or change something be prepared to pay orbitz service fees not related to flight or hotel related change fees. It is much better to book directly.
We purchased flight tickets through Orbitz for our Christmas family visits three months ahead of time. Shortly after the reservation was made, the airlines changed the flight schedule to a day prior to our original flight schedule. Orbitz did not notify us of the change and we missed our flights.
Orbitz refused to replace our tickets to send us with another flights on the day of our scheduled flight. As much as we brought evidence that we did not receive notification, the customer service refused to believe us. We purchased four additional flight tickets with high price on the short notice to go on our trip, our young children were able to get together with their grand parents. We did go through a lot of trouble to make this trip happen.
Since then our numerous calls to Orbitz was answered with lies that someone from legal department will be in touch with us shortly. No one from Orbitz has contacted thus far. I sued Orbitz in a small claims court. Orbitz shamelessly ignored the court; even more four months after the court ruling and the judgments against Orbitz, the judgement hasn't been paid.
It is quite frustrating to see how customer service at Orbitz having the training to lie to the customers with polite, calm voices, who are from somewhere outside the united States. It is also sad that the laws do not go far enough to help average citizens like me to help to collect the damage from large corporate.
This site is my last resort when I can't find a good price when booking a hotel. usually I think their prices are okay. I had overpaid a hotel that I booked on Orbitz.. thinking I got a really good deal which I did not.
This is the best darn air fare page ever! It allows you to search for airfare with flexibility around your dates. Been using this page for years now and it still comes back cheeper than all the other sites.
In case the review only links to the main page be sure to go to the "Flexible Dates" link which is in tiny blue lettering in the blue box at the top left or try this link:
I have used orbitz.com for flight look up and booking two times this year comparing to other similar sites and found out that for my flight destinations it worked out very well to me considering, price, travel start and end time, travel time length, number of transfers (if any), length of layover, so I do not always look for the cheapest, but usually I get very close to the lowest prices out there, considering all other parameters I am interested as well..
I do not have any experience for other than flight arrangements with orbitz.com
They charge $500 more for a travel package and refuse to price match. I called within 24 hours and they wouldn't do anything about it.
Another website has the SAME deal for $500 less... they are rip offs!
They do not tell you that you will be charged a commission for booking through their service. I was charged 24.95 per room above the hotels normal rate. This is an outrage! I am trying to get them to remove the charge and I am going to put it into dispute on my credit card. I just wanted everyone to know that you can look at the hotels on their website and get alot if information from them, then look the hotel up directly and make your reservation without orbitz. I will never use them again!
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