kim l.

I have used Orbitz for years and have been satisfied with their service. However, on Jan 9,2023, I tried to book a local hotel because of the evacuation in our area, the price went up shortly after the evacuation order was in effect! When Expedia's software detected an increase demand for hotel rooms in our area due to an evacuation, they increased the room rate! Expedia ripped people off when they are suffering life threatening and disasterous life experiences. The price gouging is extremely unethical and insensitive! Book directly with the hotel!

I booked a room at a local hotel due to an evacuation in our area on Jan 9,2023. When Expedia's sofeware detected the increased demand in hotel rooms, they raised the price shortly after the evacuation order was in effect. The price gouging is unethical and ripping off people who are going through hard times! I asked the hotel manager, he stated that they would never do that, it was the third party -- Expedia -- that did the price gouging!