Talked to Customer Service, Supervisor, and my credit card company which went on line with me to them to no avail. (in 82 reviews)
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What an awful experience...
There are repeated issues and problems with their search engine. Type in a different postcode and oops... it decide that no one in that part of London exists anymore, (they did yesterday...)
It won't let me change my area of search. Now it's deleted all my old search parameters - and I can't set them again because the search function is broken.
When the search did work it would randomly send me to the top of the list so I'd have to scroll through hundreds of faces I've already passed just to get back to the start...
Try to hide profiles...? Nope, they just keep popping up again, and again, and again. If you want to avoid someone don't count on them staying out of your search - even if you can make it work.
Last night the whole system kept crashing. 7 times.
And then there's the issue of when their site would slow to a crawl after 7pm because their servers won't keep up with the traffic. (Not my connection which remains at a steady 50Mbps throughout).
Try to complain? Get a fix?
Someone who doesn't know will take you through the same steps over and over again. They'll have you delete all your history. They'll have you use a different browser. Nope they still don't know - so they'll "escalate" the issue.
But they don't know what will happen after that. No feedback. I'll just have to wait. Still waiting weeks after problems are reported. My current search issue is "being looked at." A bit like the other issue that they were "looking at" weeks ago which remains unresolved.
Speak to a manager - good luck. After 20 mins I finally got one who fumbled the phone and I got cut off again. 2nd time around got someone who admitted he didn't know what progress was being made, nor did he have the info.
Request a phone back with an update to a lengthy continuing issue...? No chance. The reason - it would be a long distance call from their office and clearly Match doesn't value customer service over the cost of a quick call.
So the upshot - I'm promised an email, at their leisure, when they feel like getting in touch.
Match simply doesn't care, or understand the importance of customer relations. They take advantage of an internet based environment and aim to leave the customer in the cold without feedback or information.
If you have the ability to join ANY other site, (check they're not owned by Match), then I urge you to do so.
In my opinion match.cofm, is the best site for getting money out of me, without any results. 6 months was on the site and had no luck at all. Only website where not one person replied. Another thing I got tons of spam messages enticing me to become a premium member, once u signed up and replied not one the genuine girls "yeah yeah" replied.
I hear a lot of people say they've struck gold, but only thing I found was a rat trap.
Listen, I wanted to get into a relationship, I really did. I'm just a busy, grown adult who doesn't have time or patience to go clubbing or any of that other stupid crap. I get on match.com, and get the paid membership, because I really want something to happen. What do I get in return? Almost 90% of people my age aren't paying members (Not to mention that half of them were last online "Beyond three weeks ago"), which means that they can't speak on instant messenger, or anything else. What is the point? There is none! You can't talk to potential dates because nobody wants to shell out such a large sum of money just to meet people! I know what you must be thinking reading this, that I DO need to go out more, and do all the partying that my friends have done in the past. Perhaps I will. Match.com is a scam, and it sucks. Don't ever use it. EVER!! It is a horrible waste of time and money.
I'm reluctant to write reviews but my last review of Gagamatch saved thousands of people from be hurt or scammed for money.
Match.com wow what piece of work?? It is very expensive for male membership even after you pay the fees. Your are asked for additional fees because the lady's can't read your emails unless you pay for this service as well.
One lady asked why cant I read other emails I explained about the men most pay a lot. I found again that big majority of ladies on Match are paid by Match to talk to men. If your this type of man there are plenty of call lines. Myself I just prefer real love one on one call old fashion. Also this excellent hunting grounds for would be preditor women looking for money and a good time.
The other discovery I made was that the women talk to each other on match, odd I thought they are looking for a man. I found that as my 6 month membership neared expiration I told a couple of women that I was not going to renew. I was texting them also emailing outside Match but I watched their communications slow and stop the same time as my membership.
Ladies and gentlemen I think that people going to these sites most are genuine and looking for love romance and relationship it's wrong to use these sites to scam people mess with their emotions all for money?? Please take avice stay away from Match.com
How does one receive an actual refund? I joined & cancelled all within 3 minutes. I received several email confirmations regarding same and yet, after speaking to several reps, it became apparent the only way to refund is for me to dispute through VISA.
I am furious at discovering Match has taken 4 payments of £29.99 (1 each month since January) despite my having gone through the advised channels to cancel it. They can see that I have not used this service and denying a refund. Apparently, I ticked yes for a 'Free boost' which reactivated it. I don't even know what this is. Very evidently however, it IS NOT FREE. It's such a lot of money that I don't have at the moment and I cannot believe that this scummy company is so unethical. I'll be seeking to ensure that more people boycott this terrible company. Katie
Match.com offers a FREE 3 day subscription to anyone. Anyone can post a picture of anyone they want claiming that it is them and then in their profile they can type out their personal e-mail address. If you e-mail them then you set yourself up to be scammed. I got scammed out of $6,500. SocialSex.com is a joke. I signed up twice for a one month mebership...about 10 months between sing ups and found the very same pictures the second time as the first. Never met anyone. AdultFriendFinder.com is also a joke because you will NOT meet anyone.
I was on Our Time over the summer and looked into Match from an Our Time link. Match edited my user name and is now running the profile from Our Time. I get "hits" all the time. It's tough to contact customer service and they've not pulled my profile despite contacting them twice. I am currently not on Our Time but my profile is still visible on Match. This is intrusive and violates my privacy and Match is using my profile as bait.
Any ideas on what to do? I'm considering contacting my attorney.
I have found all dating sites to be 90% worthless. However match is the worst yet and I am giving up on on line dating after 3 sites. They Match you with people who are not even on site anymore, if you don't go in and take your profile down they will leave it up forever. or matches in other states or hundreds a miles away when you put limit to 25 miles. Can't get a refund when you want to cancel. Do not set up for auto pay. Service sucks. Don't do it.
you stole my money defrauding me $72
set me up on 2 accts at same time one I didn't get any notice to cancel this memberships no email, no phone call, or text. I was going to try your site again. now your losing money because I wont, and I tell everyone I meet how crappy match is. you dirty piece of $#*! company I'm gonna run your ass down in my wheelchair and I'm going to $#*! your mother in the ass for stealing from severely disabled. $#*! you match and the $#*! ass managers who don't know the rules. well see you in small claims court with your tiny penis u cant satisfy a woman with. match sucks!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
ill be waiting at your car this afternoon
My feedback abiut with their customer services.They charge auto for next month.I have already stopped to use this website than I saw they took money from my account.I asked them to cance and refund because i do not use their website.they said it is my reponsibioity to cancel payment on my card.What a crappy customer services also wht a crappy answer.
I am not suprise people are going another websites.
This site is full of married men, scamming men. Match is hard to shut down your account. Buy a credit card from Walmart and only add the amount of money you want used. Otherwise they use your credit card over and over for recurring billing and its hard to shut them down. Meet people the good old fashioned way! Through a friend!! Go to church!! At a concert!! Good luck!!
Tell me how someone in California stole my pictures and changed my passport so now I can't access my paid account and cannot cancel it as this "diego12" as Padybugdcd@hotmail.com has my match identity - isn't that just great!!! So tell me, just how the hell that happened and so far absolutely no response back from you - you should be shut down as everyone claims you should and for good reason. You should be ashamed of yourself for scamming innocent people - probably kind of funny to you as you can't make it on your own in the real world so you scam others to survive!! Karma is a $#*! and it will catch up to you one day!
I cancelled my subscription a few days prior to it being auto renewed. They did not send a confirmation email, however it was very clear on my screen that it was cancelled. A few days later I learned they renewed the subscription, debiting my cc. I confronted them. They first said I didn't cancel in time. The next day they admitted I cancelled my subscription in time...but only part of it, a small add-on. (!) (I didn't get a confirmation email about that "cancellation" either. It appears they do not always send the confirmation email, then re-billed the debit card, pretending I only cancelled part of the subscription as their excuse. This is called stealing, isn't it? They won't discuss further. What organization do I call to take these thieves to task?
I had a problem with false emails. Their answer was that it was impossible for their service to do what it was clearly. Their email replied to my request to look at the sender's and got an answer that the sender didn't exist at the time. It then forwarded me to their web site.
I do not do business with people like this. I reversed the payment on my credit card for my membership.
Definitely don't us them!
I have tried my hand at a couple of online dating websites.
I signed up for Match.com after minimal success on other free sites. I was wary at first because there is no money back guarantee. They will give you an additional 6 months free if you don't find anyone in the first 6 months. I did not buy this option because my thought was, why would I pay for 6 months, find nothing, and then have to spend another 6 months trying on a site that hasn't delivered thus far. Also there were stipulations regarding how many emails had to be sent and received in order for the "guarantee" to be valid. Feels very Big Brother. After using the free trial and after dozens of "interests" in the first week, (although I could not physically see who was showing interest without payment) I made the leap; I bought the 3 month, news flash it comes out all at once not in installments. I digress, all of a sudden nothing, not one single wink or interest shown, nothing. I went from having loads of "likes" and "he's interested" emails to literally nothing. Finally one of the emails that I sent out was responded to. Turns out he and I hit it off, even met in person and had a great meet and greet, until he told me how he spent the majority of his adult life in prison. I officially give up, and I won't even get my $65 back. What crummy life lesson to learn, never pay for internet dating. At least when I was meeting derelicts on POF the further insult of finding out that they are homeless or excons was less of a blow.
Although it is not a big money, to be careful of your subscription cancellation as no one like their money be stolen. First, check if there is a confirmation letter for cancellation to your mailbox. Keep it. It can be used as evidence when there is unauthorized charging in the future. Second, is it weird that you cannot remove your card information from the website? If you cannot remove it, the bank will always pay if match think you still have a subscription.
I have been suffered 2 times strange charging from this website, and is my reminder to you.
I joined and was paying monthly for a year. Met no one. Then when I received my most recent credit card bill, they charged me $215. When I called to ask why, they told me that when I signed my contract I agreed to an automatic one-year renewal for the full cost of the year at one time. Of course, I had no idea and never would have joined if I knew. I asked them to cancel my subscription and refund my money. They did cancel my subscription, but the person just kept telling me over and over that the money is NON-REFUNDABLE. This is a terrible, deceptive and fundamentally dishonest way to do business and an unconscionable way to treat customers. Don't do business with them! You will end up unhappy and ripped off like so many others.
Tip for consumers: Don't use this site. Don't join. You will get ripped off, and in the end you'll regret ever hearing about Match.com. They are fundamentally dishonest and unscrupulous.Ask Theo about Match.com
Match has lost my business and its reputation due to my horrible experience! Not only do they not monitor their website but they do not monitor what people post as their picture! I was suggested to talk to a guy who's main photo was a close up of his $#*! and balls! When I made a complaint to customer service they took a week to respond and only responded after my second email! ( they say they respond within 48 hours) they sent me a pre written response that did not address anything forcing me to email them a third time. I kept demanding a supervisor call me and listed my number. Then Sara M. began emailing me and was not apologetic for the poor customer service. Instead kept making excuses and saying it is the customers responsibility to keep following up. They obviously we're not going to respond to my first email because they had marked it as resolved even though no one had ever contacted me!! (I noticed this before I had sent my second email) Sara M. said I was lucky enough to even receive a refund and then refused to help me any further! She never called me like I had requested several times nor even brought up any reason why she refused to call me. (hence the reason why I wanted to deal with a tea supervisor!) they did not understand my frustrations and refused to offer me any type of free membership. Instead, she had he nerve to try to sell me 6 months of match... Why would I want to give you more money when you haven't done anything to earn my trust back?! Match has absolutely lost my business. All they had to do was offer me a few months free membership and I would have given them another chance!
Twice, I've contacted the company to cancel membership. Twice they have re-enabled it without my permission, and with no notification, resumed taking payments. This even goes against their own terms of service - so they are also in breach of contract. A quick search of the Internet, shows this is typical of Match.com - whom would appear to have been using this illegal practice for a long time - and amazingly, getting away with it - so far. It's about time the senior executives were held personally accountable, and prosecuted.
With out a doubt this site is a scam. Signed up for a month membership a while back. After getting hardly any attention for a few weeks I canceled the membership. A week after the membership ended I got an email saying someone had shown interest in me with the daily interest thing. For me to reactivate my membership and see who it was. Like a fool I did and I did see a couple profiles in the interested in me section. But under all of their profiles was the same garbage. Additional information about the profile was unavailable. I'm going to cancel again and take down my profile all together. I'm not getting scammed by them again.
That's exactly what I did...Cashiers check bc I knew from the bad reviews they would not be trusted with your CreditCard#! Was quoted by 2 ppl in Phillipines call center a 2 month rate of $22. Per month, even got their name & employee #. Sent Cashier ck with that exact quoted amount, never rec'd acknowledgment of my payment. Called them 2 wks later and said that was for ONLY 1 month....what a scam. After hour long fone call said they would make a one time exception, and denied the quoted amount!! Sent 15 emails never received a reply...zero bc they were obviously NON Paying members or fake profiles. Why hasn't class action lawsuit started against Match?? I'm sure they will lock my acct after 30 days which is coming within days, but SO glad I'm ripped for only $44! NEVER give them ur CreditCard#
My experience while on Match.com was ok.
It may have been a bit too early for me with my wife having passed about a year and a half before at the time I first signed up.
My absolute rage was with the insipid and preposterous charging for an automatic renewal in excess of $125 when I had taken every step I could figure out to stop and withdraw and cease participation months before the initial 6 month experience ended.
When a called a couple of weeks later after observing the charge on my credit card, demanding to speak to a supervisor about getting my money back, I was informed that they would make sure my credit card wasn't charge for the next renewal cycle in 6 months.
Not good enough.
Is this really happening still today? What kind of moronic corporate thinking would contemplate charging and refusing to refund inappropriate or unauthorized charges for automated renewals?
Just on principal, Match.com is the worst of the worst corporate thinking. The one thing they have completely within their control is conducting business in an ethical and professional manner.
Total and complete FAIL
The are no checks on Members. They claim to be living in other countries although their payment details could be used to narrow that down. If someone asks for your email or phone contract, especially before you've met, say no! The mobile site is difficult to type messages on but you don't want conmen having access to your details. If they seem to fall for you hard and quickly, from a few photos and a (even brilliantly worded) profile..... It is a scam. They'll send you pictures of their (or someone's) children or have a suddenly terminally ill parent in another country who needs money for surgery. Then you're their last hope as their vast fortunes are tied up for a few weeks but they'll pay you back as soon as it's free. The messages will be poorly written although the profile was good.I didn't fall for it but had two chancers in one day, try the same. Then there's the men who drive some distance for sex, under the pretext of getting to know you first before moving and hey, it's how to keep mystery alive..... if you want to catch something mysterious!
Sadly Match need to vet and monitor the members before there's another rapist from the site convicted. My concern is that lonely, very vulnerable people will fall for the scams and lost everything, one way or another.
While I didn't have some of the problems that other reviewers had, I will say this-there is definitely a scam going on. While my subscription was active, I heard from at most 2-3 women per month. But now that my subscription has ended, I get contacts sometimes 2-3 per day! The only possible explanation is that the system is rigged to get me to subscribe again.
For me, Match has been a BAD experience. I believe Match fails to take proper care of its members. I feel as though I have been dismissed by most of the customer care representatives. Plus, I have had numerous encounters with sketchy guys that, in my opinion, have not been adequately screened. Unfortunately for me I am stuck with this subscription for an entire year because I inadvertently opened two accounts. Match blocked me for using one account. I emailed them and got no response. I called and asked them to refund the one they blocked me from using but they refused. I am so angry!!! I even sent the CEO a letter regarding this matter and I have yet to hear back.
Whatever you do, don't do match.com. It's a huge waste of money and time.
After paying for a six-month subscription, I was bombarded with single women under 30 years old from all over the world. I'm 63. My parameter was 45 to 65. I also believe I was led on a wild goose chase with computer-generated responses. I certainly believe most profiles are fake. I probably made the mistake of leaving my pictures and profile for them to use to fool someone else. I met one woman in two weeks. I think latch.com probably hired her to meet me! Then of all things, I started getting pictures of men. For crying out loud "scratch.com" will not pay attention to any of your parameters. I unsubscribed after a week to make sure I was not charged again and notified my credit card company. I called to get a refund but of course was told no! I started a dispute through my credit card company and was successful in getting my money back and match blocked me; which was fine with me! I've never been jacked around so much in my life; excuses excuses excuses from women and/or computer responses. Then there's also the fact that you must deal with further upgrade options. I paid already! Why should I have to pay more to see additional information? This site sucks and Zoosk is even worse.
The site itself is fine, but not as good as many others I've tried. However, the billing is a scam. They automatically sign you up for auto-renew. Fine, I knew that. So I cancelled a few days before the end of my subscription, or so I thought after filling out several pages, and hitting "continue with cancellation," several times. Only to find out due to a slow server, I didn't hit the "cancel" button enough times, and my subscription was not officially cancelled. I only learned this fact when my card was billed again.
It is extremely difficult to unsubscribe from this site, and the site itself is only mediocre. Go for OKCupid or any other site, and save yourself the trouble.
They don't care about you. They lure you in with a promotional price and then auto renew with your credit card at a higher amount - much higher! But that's not the worst. . .
Ladies, there are scammers who are preying on women and try to get you to trust them and then they want money. Especially if you are a little older. Usually they are widows with a high income and a nice picture - but it's not real. They will put off meeting with you (in my case, boo hoo i'm a widow and haven't dated in 8 years and I need to get to know someone first) and then worm their way into your psyche with texts every morning and phone calls at night and words like I just want to love someone again . . .and then guess what they want. Money!
So I called match to report the guy and to see if they will do something since I never renewed they did but automatically but nope - they don't care - they've got ya. IMHO - try ANY other dating site but this. It's gross.
I decided to try Match.com and found after 3 months that it wasn't for me. Most of the men that contacted me were either still married or just wanted a hookup. So I cancelled my subscription at least so I thought. three months after I cancelled my membership another charge for $119.94 showed up on my credit card. I tried to get it reversed through match and they refused to give me a refund. I had to do a dispute through my credit card company. I thought my nightmare was over until another $119.94 charge showed up on my credit card again 6 months later. I tried calling them and got the same poor customer service and refusal to give me credit when I was not using the account. Once again I had to go to my credit card company to get my credit. I would not recommend this sight to anyone who is looking for a real relationship. Most of the men on there are looking for hook ups.
I wanted a refund my subscription for the two months that I did not use. Thank you. This service is the biggest joke and rip off that I have ever encountered. I would never recommend this service to anyone. The fact that I paid for months that I will not be using and I can't get that money back. It is such a scam service
Unfortunately, being single and 30 can leave people in a vulnerable place. I was hopeful and optimistic that Match.com would be a great service to me, despite so many negative reviews. (I've learned my lesson.)
I *thought* I had canceled my Match.com account after my initial 3 months, but apparently did not do it correctly. (I even received an email saying to "sign up" again to see the profiles of people interested in me) Shockingly, I received an email about 15 days later with the name and profile photo of a man who was "interested in me." I was confused, because I thought I had canceled, so I logged back into my account to re-cancel, and then disputed the claim with my credit card company.
Fast forward 2 months: I honestly cannot believe the letter I just got in the mail of Match.com rebutting my dispute claim to my credit card company. The "evidence" of their rebuttal was that I had "logged into Match.com 374 times in the past 6 months" when 373 of those times was during my initial 3 months that I agreed to! The *1* time I logged in after my unapproved second charge was because I was in shock that my account was still activated after de-activating it, so I went back in to cancel it for good this time. (Or so I thought I had deactivated it...apparently, I did it wrong the first time.) Match has no sympathy for their customers or their mistakes in canceling. Their letter to my credit card company was humiliating and defamatory of my name. They know that I did not actually "use their services" after attempting to cancel. I simply logged in to CANCEL it! That does not count as "using their services!"
They also listed the fact that I used "the same card initially" when signing up with the service. Of course I did! Because I initially did want to use Match.com, and then realized it wasn't working for me so tried to cancel. They simply do not care. Any reputable company would credit me back my $80 after realizing my story and my simple mistake that many can accidentally make. If their services are so "good," they wouldn't need to nickel and dime their customers. Shame on Match.com for taking advantage of lonely, single people. Shame. What a crock.
This is my second time on match.com. I was on Match about 3 years ago and met no one then after talking to a neighbor decided to join again right before my subscription was cancelled (I didn't want it anymore) there was a sign that said 3 months for the price of one when I went to click on it to read more it auto renewed my membership for 3 months. I have met absolutely no one, every guy on there is shallow and want someone who's thin blonde hair and blue eyes. Of the fifty men I've messaged I've only gotten one or two responses back and they both say the same thing they don't wish to do chat. Match.com is a scam and the biggest waste of money since EHarmony. Do yourself a favor and go anywhere else.
I hate their automatic renewal without your consent, tons of con artists, catfish profiles and sex trafficking. This website has real poor and rude consumer service. You are better off going to the free dating sites and spending your money out on the town and meet someone the old school way. At least you know in the moment if there's a connection. Match is a waste of time.
Been on the site paid my subscription and all I had is " so and so viewed your profile" then nothing ... It's a scam if these people were for real then you would get people contacting you not just pictures of people who probably havnt signed up... Make sure you cancel your renewal date for payment otherwise you will be billed again... Best find a site with real genuine people on it ....
I was on this site for at least 2 stints of a 6 month membership, so a year or more. I had dates with maybe 2-5 guys during that time. Not many attractive guys and forget it if you want to use the match app on your phone. It will be buffering for daaayyyysss. I've been on several online dating sites and this is probably my least favorite. Based on what they charge, you should have a much better experience than what they provide. I would suggest Bumble, Tinder, Ok Cupid, or even POF.
I used this site 9 years ago with great fare. Signed up this time, paid for a 6 month subscription. There are literally no people on the site who are active; at least in the US or who aren't a scam. After aspiring two mail order brides and a scammer who asked for $3k within 4 days of speaking to me I tried to cancel and get a refund for 5 months (felt that was fair as I used the service for 15 days). They refused to refund anything "because I used the site". No service guarantees, no customer service. Was hung up on twice by their "service" reps.Ended up disputing the charge with my credit card company and when i went to the BBB to file a complaint low and behold their accreditation was revoked.
I was auto renewed when I didn't want the service. I asked for a pro rated refund thinking it was a fair compromise. They refused.
When you sign up but don't pay, they will bait you in with lots of emails and attention, most of it seemed bogus.
I had used and discontinued my account from a year ago, I asked it to be deleted and I still received emails from women, so they did not delete my account as requested. I'm a private person and don't appreciate that.
I wouldn't use them again in the future, seems like a scam and they got me for $75.
I agree with some reviewers: If you can't make it on Match or Mingle2day you are not gonna make it on any other site. There are 1000s of dating sites and trust me: Those two are the only sites which worked for me. Sure, I have used dating apps, but that is just to spend some time if you are bored.
IMO: Go out guys, meet girls offline! It works just great! And if you still want to do online dating: Go for those (few) established sites!
This dating site sucks. I joined this sit and paid for it. Thinking I was going to meet the love of my life. Well that did not happened. None of the women I messaged responded back. I got no profile views. It was very hard to tell which users we paid members. I got no messages sent to me from any women on the site. Also the commercials lie. They say that Match leads to more second dates than any other dating app. That is a lie. That never happened to. I never could get the first date so there was not chance of the second date ever happening. Joining this site was a waste of money.
What a joke! Non subscribers get winks, likes, profile views. And even a messages that you can't do anything with, Until you join. Then all those profiles are unavailable at this time. I cancelled mine within 2 days. I've seen this before and I knew better. Too many adult beverages that night.. I know people will still check it out. Just watch the pattern of what everyone is saying happen on the site. DONT SPEND MONEY.
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