They are a very poor company and their customer service sucks. (in 48 reviews)
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They suck you in, wont let you delete you profile and rack up unwanted charges on your account. You can cancel but not get a refund, even if it was set up by accident (thought it was a free trial). HORRIBLE CUSTOMER SERVICE. Do not use this site. Id be more likely to recommend TINDR than this crap.
Essentially. The odds are stacked against you if you are a guy as most of the users are male. The only way it works is if you are in the top 5% of looks. Girls on there get bombarded by emails and then they get such a big head that they then think they are entitled to nothing short of Ryan Gosling or Hugh Jackman. I have been on and off for two years and I still see girls on there who have been users for two years.
And other reviews about bombarding you with likes to lure you back in once you cancel is dead on. Just a scam. Save your money.
Hideous piece of antiquated cr*p.
Won't allow you to delete your profile once you've been sucked through their maze of sales pitches. When you finally get to 'see' the photos of existing members it feels like you've traveled back in time 10 years, that's how old and dated the photos look.
An unmitigated train wreck that's just clutching to desperate measures as apps like Tinder and Grindr take over.
Thank god I didn't give them credit card info as I read it's living hell to get free from their overcharging, etc. JUST STAY AWAY FROM HIS HELLHOLE.
I started out being honest about being a single mom of 4. I consider myself to be a pretty girl. I did get a lot of views but the only "winks" I had were from freaky older guys that were not my preference. I sent emails to a few guys I was matched with and never had a response. Then I decided to test if it was the fact that I was a single mom so I changed my summary and left that out...sure enough within minutes I had all kinds of winks and messages. These guys are looking for hot girls with no kids...good luck to them! Welcome to the real world!
Now, I have tried this site 2 rounds for a total of a year. They need to give you a heads up when you are about to auto-renew and spend $$$ but they don't. So keep an eye and put on your calendar so you can cancel before they take money from your account. With that said, I am an attractive, professional and haven't found many matches when I searched. Even the daily matches the send you - there are 11 and 3+ have no pictures. They need to hone their filters for a better user experience.
Highly Qualified?!?!?! I was getting emails from guys 30 years older than me. Are they $#*!ED??? that's disgusting. im NOT trying to date guys my DADS age?? I was NOT happy with the services you provided. AT ALL. oh. yes, I had a lot of emails. FROM CREEPY PEOPLE>>>>> WHAT are your qualifications for such matches. ITS DISGUSTING
I am complaining EveryWHERE. there should be an OPTION to only try it and pay for ONE MONTH!!!! There is a option to try for free- but you can't decide WHO is contacting you.... when I chose to sign up, it showed in the ADD it was like tinder- where I have the choice as to whom contacts me.... BUT NOPE!!! So I wanted to try the PAY part, to see if that would give me the option I was looking for..... NOPE!!! So I canceled the account within 2 weeks, and asked MATCH to refund my card.... they sent me this:Response
This rapid reply is our attempt to answer your question as quickly as possible. If the following information does not answer your particular question, please reply directly to this email for individualized assistance.
Receiving Daily Matches
You’ll get a new set of Daily Matches (formerly called "Daily 5") around 23 hours after you’ve rated your last set of Daily Matches. Make sure to rate all of your matches! Not only will it trigger the new search for qualified matches, but it also helps us generate even better matches for you next time.
Because these are highly qualified matches, the number of matches you receive may be different each day. If you see fewer than you were expecting, don't be discouraged! New members sign up daily so rate your matches and check back tomorrow to see if we’ve found more for you. You may want to also try updating your profile information and preferences to increase your likelihood of getting more matches. For example, even small changes – like increasing age ranges by as little as one year, or regional preferences by as little as five miles – can really broaden your options.
Daily Matches not changing?
You must rate your Daily Matches each day in order to receive new Daily Matches the next day.
For more information about our Daily Matches, click here.
WHAT THE $#*! DOES THIS HAVE TO DO WITH MY original email??? NOTHING. I disputed through my credit card company, and they refunded the account..... then MATCH RECHARGED my credit card..... Their services are $#*!. Their advertising is misleading.... and I am letting EVERYONE KNOW THEY ARE RETARDED CROOKS
The scam artist I met on this site after only three days, was a very negative experience he wanted $20,000 USD. But the worst is that Match.com could care less. He actually is entitle to more privacy than I am. And a refund is out of the question. I will never go back!
It pretends to be this holyer-than-thouu FREE dating website which persuades you to sign up and then will not let you do a damn thing without a payment... thats sum bull$#*! match.com $#*! you, $#*! you on a tuesday, in the neck!
Pitiful service. The quality of matches I would give a 1 out of 10. The response of the matches gets another 1 out of 10. Last, when your subscription ends it renews without permission or letting u know first. As far as refunds, good luck!
I thought I was paying for a month, something I could afford, just to interact. My card was charged for half a year. I couldn't get my money back because they won't refund. "You accessed the site," they said. Sure, and they told me to do that so that I could retrieve my member number when I called for the refund. This is truly a scam and a rip-off. I had used the service in the past and had no success so I quit. My recent payment was because I thought it was a different match service. What a costly mistake. What jerks!
1. Full of fake profiles. Only 5% may be real.
2. Full of scammers wanting your information to steal from you.
3. Full of liars, deceivers, cheaters.
4. Full of "add ons" to get you to pay more, and more, and more !
5. Full of gold-diggers and cougars. Full of selfish women.
6. Full of misinformation, fraud, fakes, and scammers.
7. Poor service. No phone number to call about complaints.
Tip for consumers: Do not join !! Do not waste your money.. The FTC should shut
this dating site down. It is all fake.
Apart from being contacted by 85% of men who weren't even in the same state let alone country, I cancelled my subscription and requested to be removed from the data base (cancellation confirmation received) and 6 weeks later, I start getting matches to women (no offence, not my preference) Match.com decided to withdraw more money from my account AFTER I requested to be removed from their data base.
don't give them your Credit CArd details. They will use them whenever they damn well please whether you authorise it or not.
This is the worst dating site I have ever been on. I have been on free dating sites and met better girls that I actually matched with. I signed up for a six month subscription, and tried to get a refund. I talked to some foreign manager douche bag, and he gave the whole disclaimer bull-$#*!. I think you should refund people some money if you provide a bad service and you can not help them, or better yet, you should go out of business like a so-called reputable company should. I have months left, and I am not going to waste my time to even go back on it. I just want my money back at this point, and would like match. com to be taken off the internet for extortion.
As well as all the fakers and scammers, the website is practically unusable. Ads which cover the web page, slow upload, very poor search criteria, an insatiable desire to put you in touch only with people online at that moment, and hard to change that, the site is so unresponsive or will crash easily, unfriendly age band scale, people "chosen" for you nowhere near where you live. The women appear to be "non existent" liars and gold diggers, and the men are predatory liars. What more can you say. This is what this site attracts.
After 5 days into a 3 month subscription I realized the emails telling me people were interested were bogus. I tried to cancel based on this fraud...no luck. I disputed the charges with my credit card. Match.com blocked me. A month later I am told I have to pay the 3 months, but I can't use their service (not that I want to) because I am blocked per the contract I signed if I contest their charges. So now I have paid $71.97 for a 3 month service with a company that has blocked my for 60 days. Fraud and deception!
As a male, you'll find maybe 1% of the profiles are active female accounts. When I let my subscription end I started to get spammed with all sorts of likes, winks, and interests. None of these women existed or responded during my subscription period. When the subscription ended a few hours later it said I had multiple new messages waiting for me...
It's a scam tactic that goes hand and hand with it leaving inactive accounts up and in the search rotation/results.
Match abusive commercial behavior and non respect of the contract. I am a 60's year old male and Match sent me in a month about forty 20 to 40 year old young women from Brazil and other countries, sent me fake profiles that contact you and never respond, women who pretend to be in their 50's and actually are in their 60's, women who lie on their weight, a few pounds overweight means more like 20 to 40 lbs, photos that are from another era, etc.etc. I know women complain all the time about men´s behavior, but Ladies, if you are looking for a serious relationship, why start with lies? Match has got to be the worse dating site.
I am an attractive 25 year old woman, I am a gym freak and athletic. I decided to join Match because I thought there would be more serious men on there. My inbox was filled with messages from men age 40-60 and most of them for a hook up! Money is not a problem for middle aged married men looking for a side fling and it is scary how many of these types of men you have on here! Most of the attractive men were in their late 30s and either recently divorced or with kids. Found no decent guy under the age of 30! I received almost no message from any guy in my age group. I wish I knew this before I paid the subscription! Very disappointed!
I agree with everyone on here. I signed up for 3 months and gave it a shot. Big scam...no dates...and decided to just let it run out. That part was my fault as I did t come here first to read the reviews. But alas! My subscription didn't run out because they decided I wanted 3 more month and charged my card $68 WITHOUT my permission and renewed it at twice the cost others are paying. Why am I surprised?! Understand this - when a company provides a reputable service they have no need to put unethical business practices in place ...like forcing your renewal and stealing your money. I would bet half the profits this company makes is forced renewals combined with their policy that they will NOT EVER refund your money. EVER. They couldn't care less if you had a terrible experience .. Or if you wanted to renew it. It's about stealing money and calling yourself a "business" - this company is about as unreputable as they come. POF has a lot of not-so-desirable people on it but at least it can be used for free and it appears all the people are real. Stay away from Match and thank me later!!
Just joined but wish I hadn't. Difficult to get a good feel for how the site works without joining and paying quite hefty fees.
Once on it seems like it is full of scammers. Lots of messagea from other side of world/country.
There doesn't seem to be a way to restrict who can see your profile to, for instance, members from your home city.
Not easy to work out how to block, remove, delete.
Lousy site and waste of money so far.
Match have just taken my money for another sic months and I only found out from a bank statement. I havent used the service for three months as it really is rubbish - few people respond as most are only browsing and dont have membership so are only voyeurs rather than members. The matches are pretty useless. I complained to them and they trotted out the 'we can't issue refunds' policy. They don't care about my customer experience. They don't warn you your subscription is about to renew, so watch out for this scam and cancel your subscription manually. Easier still, don't bother with Match, unless you enjoy wasting time and money.
Tip for consumers: Don't bother, waste of timeAsk alan about Match.com
I joined Match.com because I had heard of some people finding true love through these dating websites. Well I am here to tell you it had been one continuous nightmare since I joined Match.com and i cancelled just a few weeks of being with them . I found that a big scam was going on. I would pick guys at random to email but after the third guy not psnning out I began to see similarites smongst all of these men which were all butxone had an accent, three were either working in Africa longterm or going to Africa to sign a big building contract and therefore would not be able to meet me until they returned. In all cases, the men wanted me ti snswer many of their mundane questions by text, not on the phone or in person.Three of the men told me they loved me and we talked about me visiting them out of state after few weeks when they were to return frkm Africa. I thought how odd it was that so many of these men were going to Africa or slready there working. It finally dawned on me to do background checks on these men. What I found out made me want to cry because I felt used , vulnerable, and down right naive. All of them had lied about either their real name, what state they were actually living in, if they really were widowers, or if they were still married. Some were using fake names. Needless to say Match.com does not screen who joins their dating site so they say they can not be held responsible. Yet Match.com will continue to tske your money for months after you have cancelled. I can not help but think that Match.com pays these foreign guys to string along unsuspecting females for as long as they can just to keep getting that monthly fee that they charge. Many people have had to close their credit cards just so Match.com doesnt keep charging a fee after you hsve cancelled services. Bottom line is this: Do not sign up with these dating sites. You do not know if the person you are talking to is actually who he or she says they are.
After signing on with Match.com, yet again, I realised I’d been conned, and sent the following e-mail:
“When I looked at the site, it showed there were 2 winks (with one blurred photo) and 1 favourite. But when I paid my subscription, there were no winks and no favourites.
As far as I’m concerned, you have induced me to rejoin the site under false pretences, which is both immoral and illegal.
Unless I receive a quick response and a refund, I will be contacting Trading Standards and the police, as well as broadcasting my experience as widely as possible on social media – Twitter, Facebook, YouTube etc etc.”
I’d be glad if you could let me know if others have contacted you about this particular scam, designed to suck people in.
I’ve also sent a copy to PayPal, and await responses!
Curt44 winked on 08/31/15, so I sent a response email. About 3 days later the email is not read and he showed up in the search as not active for over 3 weeks. I am disappointed and disgusted in this site. I believe many of my matches are folks that are no longer active
DON'T USE, THEY STEAL YOUR MONEY AND CHARGE YOUR ACCOUNT WITHOUT WARNING!
Haven't been on the site in over a year and just decided to call in to cancel and get a prorated refund....forget it.....they don't give refunds at all but....they tell you they will not bill you on the next billing cycle....what a joke of a company! Plus....only met weirdos on the site while I was active....what a waste of time and money. This kind of company policy to not give refunds or prorated refunds is incredibly distasteful. I will continue to put this on every review site I can find....
I signed up for match.com and my page was hacked. A guy went in..changed my password and email and I could no longer access the site. I was charged for 3 months and when I called in to see what was going on with my account they told me someone hacked it. They said they would give me a refund and never got one. I called in a few months later to see why I never got refund and they told me it was too late. What a rip off! I will never use this site again. It is better meeting people the old fashioned way!
Buyer beware when they wave that 6 month guarantee on you. Not only do you end up paying for an extra 6 months but then they cancel you after you pay. Don't bother trying to report them to BBB, they must have bought them off but also your credit card company will be fed a line of baloney and you'll be forced to pay for something that you can't even log onto. Run!
If you are looking for a narcissistic sociopath then match.com is the site for you! Lots of good looking con artists to choose from. I contacted a very attractive lady in Bishops Stortford who I quickly built up a great rapport with before deciding to meet in person. We met, got on brilliant and continued to see each other for the next few weeks. She seemed equally as besotted as I was, asking me to move in , set up business together etc etc. I really thought I had met the 'one'. Unfortunately I discovered she had never deleted the app from her phone and was still secretly messaging another woman. I was then cast aside when it turned out the other woman had more money than me and was in a better position to fund an exotic lifestyle. Like I say , best site to join to meet a narcissistic sociopath .......
They simply do not care about members. They chat module on their site does not work on a consistent basis. And this is a shame because why would you be on a site for if you cannot chat with other members. It seems to me they more interested in making money rather than investing in new servers to improve their service.
I highly suspect that a lot of the profiles on the site are fake. There are very few profiles outside of large cities. Many of the users are not looking for true dating, just a physical relationship.
And although, they said you can cancel your membership at any time for any reason, they will not refund any of your money. So if you sign up for a year to get the best monthly price then realize 3 months in how bogus a site it is, you are not getting back the money you paid for the remaining 9 months. Whoever owns Match.com is getting rich off the hard earned money of millions of lonely singles... and he's a prick.
Match.com will entice you to check for free. Then it asks you a series of questions leading to packages ranging from $22 to $30 a month. There is no Tel# in their website to answer your questions. I think that is their purpose to deceive you! There is no help or live chat. Their is a chat section for other members. Then they charge you $275.88. You would think that you are signing up for $25 a month and your credit card will be charged monthly but NO! BE WARNED! There is no refund!
I subscribed for 3 months, but my account was hacked after 3 weeks, sending awful emails to anyone whose profile I had visited. There was no way I could ever fix this, as I was now a part of the scam...(here are more photos of me, etc.). I would have to completely delete my profile and start over with new pictures and even if I did that, I was now a virus according to them.. When I contacted Match, I was told by someone whose English was almost impossible to understand that Match did not give refunds, even pro-rated ones. You all can take your website and stuff it. Period.
I joined and sent out emails to well over 100 women over a 6 month period. Maybe 2-3 actually responded. The big problem is they allow people to create profiles without subscribing, so the majority of people I was emailing probably weren't subscribed so they couldn't read my message or respond. There's no way of knowing if they are subscribed or not, so its a crap shoot. Match offered me a deal saying that if I didn't meet anyone within that 6 months, my next 6 months would be free. That was a huge lie. They charged me again, and said I didn't meet the requirements for the free 6 months. This is a huge scam.
I started with the site with intention of 3 mons. At the end I checked the boxes to cancel and also sent them an email to NOT renew me. They did anyway, with excuses that ranged from rep to rep. At the end of the second term I made sure and called them to cancel for good. They continue to send me messages to rewrite my profile, come back for 3 mons for the price of one, etc. I complained multiple times of having my email box filled with SPAM, from x rated to ed..I am a woman, ha ha. Over three mons I had over 2000 emails that they had shared my info with. They will match you with anyone regardless. If the daily matches don't align they will use something you say in your profile to use as a match. It's pathetic and the site is a waste of time and money. I met some great guys but many of them have been on the site for years and actually use it a s a dating source with marriage NOT in mind...many are married so be careful about that. I background checked everyone and was amazed how many have some criminal background, from battery of an ex to stealing company money..
I had to go in and mess up my profile info because I was still getting mail after I was gone. I see they do anything to get you to renew, not going to EVER happen. EAven after I added that I was 3 ft tall and bald , I still received mail. They said they will not remove my credit card info as it is part of their database and they are not set up to do so..such a handy mistake.. I changed my credit card number and I did have the company block them in case they try and use the old one, because they can if they wish..but they told me they would contact me first to okay that. If they are sharing your private info who knows if they will use the credit card info as well..or worse, they get hacked like other companies.
Please think twice before you make the choice to join. I would NOT recommend. I am a pretty classy girl with a lot to offer but I can do better meeting someone in my neighborhood better than this pitiful site.
Good luck to all
I'm not using my credit card and giving away my information! I tried using the App Store for match.com and it wasn't working and made things more complicated!
i learned 10 days after the fact that I accidentally hit the subscription button twice, so I was charged twice for a one month subscription. I only learned it when I looked at my credit card statement. I politely asked for a refund for one of the charges and they refused. I think that is ridiculous. I recommend you skip match, go to the free site, plenty of fish, and there's more people there!
BEWARE THE NEGATIVE OPTION BILLING AT MATCH!!!
I received my VISA statement today and surprise, surprise!!!
I found out the hard way that health clubs and gyms aren't the only ones who practice the sleazy art of negative option billing!
I thought I had signed up with "Match" with an online promotion for only six months.
Silly me I didn't read through the bloody yards of fine print "section B of section 12" to be exact to educate myself on the "AUTOMATIC" renewal. Of course there is no warning in the promotion of the negative option billing scam.
I find this practice deplorable.
Any halfway honorable company would at the very least send me an e-mail advising me that my 6 month membership would soon be at an end and give me the option to personally renew or, if I so choose, to cancel if that is what I wished to do.
I phoned Match and told them that I did not wish to sign on for another six months, in fact I had pretty much stopped using the site after 3 1/2 months (see why below) they basically told me tough luck! Crappy customer relations/service.
I will make sure to put the word out!
PS. Hey, just for the record...."Match"..... I am now in a wonderful relationship with a terrific woman who contacted me on "POF"... a FREE dating site, no negative option billing problems there!!!
Absolutely the most frustrating company ....they are scammers ripping ppl offf ....my 3 month subscription expired months ago , haven't accessed the site because they said my prescription has run out....which I was happy about ....now they just charges 6 months on my credit card .....frigging scammers ! And they just keep saying sorry ....going to take them to the better business bureau..... Everyone should report them ......clearly they are a disgusting piece of $#*!......
DO NOT GIVE THESE PEOPLE ANY MONEY
i downloaded the app. i do not have a tablet and don't sit my a pc all day. i paid using the app, the app then does not work. i wanted to use the app version they have.
i search in my area and i get people on the other side of the country. i tell them and their response is go to the web address version..NO, i paid under the premise of using the app. that was the mode of purchase and that''s what i paid for.
compound this with the no reply email; they always use you end up going around in circles with them. further to this, the app seemingly does download emails correctly or rather doesn't let you reply most the time. ... will i get my money back....NO,,, why? because they are con artist scvm
oh and don't forget their slimy tactics of auto renew.....if you sign up you NEED to cancel your auto renew straight away or they will bill you another £30 at the month whether you want it or not. but this is not an easy thing to do. the button to do it is well hidden, also when you find the button, be prepared for endless "are you sure boxes" "questions" and free boosts which will if clicked stop you cancelling your auto renew. absolute an utter scam.
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