I am very disappointed with having joined a week ago. The matches are not in line with what I have requested on my profile. I have received very little responses from what appears as active prospects. I would like to cancel my membership. I was a member back in 2004 and found it very successful and nothing to compare with my experience this time. I would like my questions answered… Thank you for your time. Terri179

asked by Terri M. on 5/4/15

17 Answers
Thumbnail of user markk53

You will have a hard time getting your money back Terri. The first time I was with them years ago, I forgot the auto renewal and tried to get my money back and they fought me tooth and nail. This time I tried both Ourtime and Match and both experiences were not good though Ourtime was a bit better. I agree with some of the answers here that Match baits you toward the end of your subscription with possible contacts, but since I cannot proof that I have to add that disclaimer. Everything you have run into with your experience I have had with mine.

Helpful  (2)
Thumbnail of user jenniferd77

No, it's not trustworthy. Don't waste your money! I wish I read these reviews before I paid for a year's membership.

Helpful  (1)
Thumbnail of user sharzip

Personally, I think they match you by distance and age... nothing more. The site should be called "Trickery" instead of Match.

Helpful  (1)
Thumbnail of user robertc153

Match.com are crooks. And they will tell you they DO NOT GIVE REFUNDS!

Helpful  (1)
Thumbnail of user firstnamel6

It is because there are not any real people on match.com. Most of the profiles are fakes, or they are people who may have once been on the site and now their profiles are used as bait to get you to sign up and pay, thinking there are actual matches that could be made. Also a lot of the profiles are people who have not actually signed up and paid so they could not even get back to you if they wanted (unless they too pay for the privilege of sending an email reply). Do not sign up! This is an unethical site that does a bait and switch to get money out of you and others and does not deliver on any promises (and will not refund your money either). Most of the profiles are cons trying to get something from you. This site should be shut down! Go to the BBB and register a complaint against the company, if more people do this than perhaps they will change their ways of doing business.

Helpful  (1)
Thumbnail of user marshas8

Mark, I have been a match member off and on even when it was Love@AOL and completely free. I have not been a member for years until this time around and am very surprised at how the site has changed to gouge the paid members. Additionally the singles mixer sponsored by Match was a gouge. Over priced and should have been canceled due to poor participation. Truly not a fan of the site anymore. When my subscription is up I am done.

Helpful  (1)
Thumbnail of user desirees4

A really dismal site that doesn't deliver what it promises. Everything about it, including it''s staff suck. It's disgraceful that they are allowed to get away with charging people for promises they don't deliver.

Helpful  (1)
Thumbnail of user tracyb54

Satisfaction is not guaranteed and it is very difficult to communicate with anyone let alone get your money back

Helpful  (1)
Thumbnail of user sallyw13

Terry, you won't get your money back. Be careful about making sure your automatic renewal is turned off when your membership is reaching its expiration date. My membership was up recently. I canceled the auto renewal. I still got charged. Once you join, they make it almost impossible to get off.

Helpful  (1)
Thumbnail of user tanyan2

It charged me 100.00 and I never subscribed... I started to but once I saw it charged u one big fee instead of monthly I changed my mind... so I never hit subscribe button. But it still charged me... I called them right away but they refused to give me money back... the site is a joke I don't even uses it... they just stole my money

Helpful  (1)
Thumbnail of user tarthv

You don't get money back if you've talked to even one person.

Helpful  (1)
Thumbnail of user richardz9

They do not refund for any reason!

Helpful  (0)
Thumbnail of user jeang22

I documented my case and went to my bank to explain, to complain. And asked for reimbursement which I obtained from my bank and from Match. I also wrote Match that I would send complain of Illegal charges and abusive abusive behavior y non respect of the contract.to the State of Texas. I closed my account and send them proof that I had joined another site. They hate when your files with the CC company. Be prepared to be though with these idiots.

Helpful  (0)
Thumbnail of user brianb73

I joined for free, several years ago, and could never respond to anyone. All I could do is wink, so what's the use? They use my pic and profile as part of their big selection of men. They are con artist, after everybody's money and will not give a refund easy! I'm fighting them now for them pulling money out of my account when I asked not to be re billed! Just warn others as I do!

Helpful  (0)
Thumbnail of user mahyc

They will not give you your money back. They thrive on taking your money ahead of time, giving you fake connections and then no refund!

Helpful  (0)
Thumbnail of user martoj

Don't loose your time. Cancel your subscription and don't loose your dignity. Speaking about responses :). How come someone likes you right before your subscription is coming to its end? And how come you write to them and they don't respond. This site is huge BS.

Helpful  (0)
Thumbnail of user kseniak2

You can cancel which would mean that they wont charge you for the next period but they give u money back

Helpful  (-2)

Add your answer

I am affiliated with this business
I have no affiliation with this business

Ask a question

Get answers from the Match staff and other customers.

Is this your business?

Owners and employees, register now to answer these questions from potential customers. Register now

Have a question about
Match?
Post Review