But a quick email to customer service fixed everything. (in 24 reviews)
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I always check the reviews before ordering online & sometimes, it looks like most companies fake their own reviews. Well, I'm just an every day girl from Virginia Beach- & honestly, this is a great company. I ordered an ivory body con dress with a plunging neck line. After I ordered my dress, it only took a week for the dress to get here. The dress was a beautiful, comfortable & heavy fabric, perfect for the fact that its white & winter. It didn't fit me the way I would have liked it too (I'm 5'3", it would have been better for someone a little taller) but overall, it was still a beautiful dress. I sent it back the same day. The return label that you print off is free as well as the whole shipping process. The return instructions are very clear.
It has been a week & once again I used the chat feature to check on my return. With very friendly & quick service, I was able to find the status of my return & they said they are processing my refund. It has only been 5 days & I should have my full amount back within the next two.
so to boil it down
-although the dress didn't work for me, the dress was beautiful and made out of quality material.
-the customer service is excellent
-this is a site that I would recommend.
Honestly, I had originally come here to complain about Lulu's return policy. But a quick email to customer service fixed everything. They were so unbelievably helpful and went out of their way to fix the issues with my order.
If you have an issue with them, please contact them first before assuming that all hope is lost. It's a great company and I won't hesitate to shop there again and again!
I had ordered my dress for a wedding through lulus.com. I needed to return the dress and realized it was after my 30 days per the policy that I was unable to return. I wrote in to customer service and asked them if they would be willing to issue my refund. They were more than accommodating to process the refund. This is such an amazing company! I will ABSOLUTELY shop here again and I will ABSOLUTELY recommend anyone to shop at this site. Thank you LULUS! You have my business!
I am a little outside their target age (I'm 29) but I do find lovely items, and when I do boy they are terrific. Anytime I've had issues Lulu*s Customer Service has been INCREDIBLE. I had a chiffon dress with a pull on the bodice (mostly just noticeable up close) and they made the process of exchanging it not only painless, but great! They offered faster free shipping but I didn't need it. Recently another item arrived with a slight defect and again they quickly resolved the problem: all they require are photos of the defects, and they can send out a no charge exchange immediately!
What else: free returns (within 10 days, but very reasonable), free shipping minimum is great ($50), Ive received coupons following every order, items have been beautifully packaged with tissue paper, and every single rep I've worked with is amazing! One offered to check back stock and inventory for a dress that was sold out, just in case there was one hiding out somewhere! Wow. Very personal and friendly service. I will continue to buy from them..their competitors should take note.
This is my new fav store to shop at. I love everything I have ordered from this site. Customer service is wonderful and helpful. They don't get upset when you try to return something, like other places do (Yandy). They provide return shipping labels, so returning is easy! The quality of the clothes is good. I'm very petite, and the xs size fits me perfectly. They also send me 15% off after every order. If I had to say one bad thing about the store, is that some items are overpriced. I still love it though. I'm waiting on 2 orders right now. I love LULUS!
Lulus.com has the BEST costmer service. It revivals Nordstroms. No joke.
Twice I've received superb customer service by them.
One time I ordered a necklace, one of the stones was missing----such a bummer. I contacted customer service by email since I was at work. They emailed me right away, and just asked me to email them a photo of the necklace with the missing stone. I received an email right away from one of the representatives and they advised me they would be sending a new necklace right away and to not bother sending them the damaged necklace . Cool!
Second time was just recently...I ordered 2 dresses for an upcoming event. I ordered them 2 weeks prior to the event just in case I needed them altered.I actually don't live too far from where they ship from...plenty of time. I waited and waited and checked with ups...nothing. Finally I contacted UPS and they told me it may be lost and opened an investigation :(
I called Lulus on monday and spoke to a gal named Caitlin. I let her know the situation and she told me she'd reach out to her logistics coordinator to see what could be done, she let me know she would call me back. Less then 20 minutes later I get a notification from ups about a package being sent out. Ten minutes later Caitlin calls me to tell me that UPS did loose the package and that they were sending me the items with 2 day shipping to ensure they would arrive on time for this weekend. Wow! The only other business that I've received that level of customer service has been Nordstroms. I will continue to shop at Lulus.com
Thank you for recently resolving my issue. I appreciate your company reaching out to me. I loved my dress and am now happy to order from you again.
It's my first time shopping at Lulu's and I'm very happy and impressed with the quality and the accuracy of the size. I'll definitely recommend it to everyone I know and it has become my favourite online clothing shop. All of their styles are trendy and classy. The only downside is they only order limited qty for each size so you need to be quick!
I order from Lulus.com more than from anywhere else. They have the cutest clothing and are always offering email coupons and discounts. People consistently compliment anything I buy from Lulus. Returns are free, making ordering something pretty risk-free. I have made a few returns and they were quick and easy. They also have great customer service if you have questions.
(+) They offer a wide selection of dresses
(+) Website is well-designed (not spammy), with filters and sorting. And the product information is completely comprehensive with sizings, fit, material description, etc.
(+) They offer free-shipping BOTH ways (for returns and exchanges) in the US, for a minimum purchase of $50...sometimes offer no minimum
(+) Once or twice a year, which is when I use them, they have AMAZING sales. 90% certain dresses with no-minimum shipping! I've added 2 pictures below of the best deals I got. 4 dresses for $70, and the other picture was 3 items for $37.
(+) Products are shipped nicely, folded in zippered plastic bags.
(+) No additional tax or processing fees!
(-) Takes a long time to receive product after placing order. ~10 or more days.
(-) If you buy things on sale, like me, those products will likely be final sale, meaning not exchangeable or returnable.
(-) The shades of some dresses on the website may be misleading. A chartreuse (greenish yellow) dress looks yellow online, an emerald looking dress is really jade, and I ordered a peachy looking dress but it was more pink than expected.
(-) For the free return / exchange, you have to return the product within 7 days
(-) I've heard that if you're in Chico, California (which I am not....) that multiple people will have the same outfit from lulu's
Houston, TX has certainly grabbed on to this amazing site of stylish clothes, So simple and yet effective. I'm loving everything all the way to the basic designs so so in love with how you guys really take the time to put the shoes together so well with each set of different styles & accessories. Big thumbs up to you guys, and I cant wait to buy another set and not have to go in store and spent hours trying to put something together.
I have an addiction to Lulu's! I check the site probably 5 times a week. They usually always have a discount code and I have never had a bad experience with customer service. I will say I have to return or exchange items often as they don't fit even based off the provided measurements. I do love that they give measurements though for every piece of clothing rather than a general measurement chart. It makes choosing my size so much easier since they carry different brands and some tend to run small or big. One example of a good customer service experience: I bought a dress that was rayon, I washed it exactly as the institutions stated, the dress shrank to the size of a tank top, called lulus customer service and they told me they would send me a replacement and they did at no charge. I no longer buy rayon because It shrinks no matter how you wash it from my experience. The reps are also very nice and accommodating. They have let me return items past the 30 days since I forgot to send back. I do wish the items weren't available for others to purchase once in your cart since I have had items go out of stock in the process of checking out. Wasn't thrilled about that. A lot of the dresses I've noticed run pretty short so it's always a surprise when I receive them. All in all, I think it's a great site with moderately priced items that are of good quality.
I was extremely hesitant to shop at Lulus after reading the reviews but I ended up placing 3 different orders this month as I really loved their stuff and they had sales going on all month.
The only issue I had was my last package when I realized I never got a receipt as quickly as my other two. I had contacted customer service and the reply back was that they couldn't locate my order (but I was already charged)! My first thought was "wow all the negative reviews were right" sure enough within a hour, Tara had responded and asked me a few more questions regarding the order and together, we had found it. She even had it shipped with express shipping free of cost.
I couldn't believe how quickly they had responded to my emails and worked with me. Such a relief.
While some of their sizes didn't fit (I am in between sizes), it is so nice to have a company accept free returns and be trust worthy. I really appreciated their quick replies and their communication along the way. I was fearful it would be like a majority of other companies with an automated response. Tara is great!
Lulu's has the best customer service I've come across in a long time =) I had an issue receiving an email from them, and they were quick to help me every time I emailed or called until it got settled. They are an amazing website & business! <3 you LuLu's!!
ordered 2 dresses to the Uk for £85 or £127 including postage. When delivered I had to pay an extra £14.40 vat charge and £8 royal mail handling charge. be warned as there is no warning when at paying stage on website. Makes dresses 25% more expensive. to be fair dresses were nice!
I originally had thought my package was lost, turns out my neighbors who had moved out accidentally got it in there box! Lulu's was amazing at accommodating me and investigating the situation! The customer service I got was beyond comparable to any retail company out there! They beat nordstroms on there customer service! I will be ordering very soon Lulu's!!
Lulu's not only had great clothes for any occasion but they have awesome customer service. I'm not very tech savvy and I didn't see that the shipping notification came in a different inbox. I emailed them asking if there was something wrong with the order and they kindly explained to me that it had been shipped and had even given me the tracking number. They also emailed me back right away. I will definitely be continuing to shop at Lulus and spreading the word about their adorable clothing!
They are great. I ordered 3 items and when I got my package I was sent a shirt instead of the dress. I called and they apologized for the inconvenience and they sent me the right item asap. I did return the other items as well just because I didn't like the dress for my prom and didn't have any issues with it. I called twice and they didn't get annoyed with me asking so many questions.
It's always a little nerve racking ordering a dress online, but I found a beautiful white maxi dress on the site and took my chances. I'm very happy with my purchse. The dress is beautiful and fits nicely. Just be sure to take your measurements before ordering. For the price, the quality and shipping time were great! Thanks LuLu*s!
Lulus is simply fabulous!! The prices range from $14-300+, but there is always something you can find and the best thing is that if your eying something one week it may be on sale the next. I have ordered lovely things from here and since I have gained some weight I was pleased when I fit into a small with the maxi dress I bought. Although, it didn't necessarily work for another dress because it had a different fit, with me being short the small was too small but the medium was too big and I would of had to get it fitted..so I was bummed I wasn't skinnier because the small would of been perfect, but in my eyes there is always something better. I am happy to say that each time I ordered a different size and returned it it was super easy! No stress, no hassle, and there are always coupons, as well as, a wonderful deal they send you to your email after you shop with them. The quality is perfect and this is coming from someone who is super picky and looks at every stitch to make sure it isn't falling apart. I haven't had one problem with Lulus, which makes it so easy and the reason why I love shopping online :) HIGHLY RECOMMENDED =D Happy Shopping!
I ordered this blush maxi dress on Jan.31 2015 and it arrived to Canada on Feb 12. The quality was magnificiant and I was satisfied that the arrived in less than 2 weeks. Many say that their items are expensive but you get what you pay for plus tracking number included. Thank you Lulu*s!!! I will order again.
Tip for consumers: Most of the sizes run small or junior sized. Best for petite or slender frame but other sizes are available. Also read the measurements carefully because they do note whether the hips, waist, or bust is fitted or loosely fitted.Ask Ellen about Lulu*s
I have zero negative things to say about Lulu's online store. And frankly, I'm very appalled by all the recent negative feedback. I have been shopping at the site for only 6 months and have made over ten successful transactions, but most importantly have been more than pleased with my purchases! They're the whole package; up to date fashion, great deals, and above average customer service! I will recommend this company to any chic gals!
I ordered a chambray maxi skirt and was very dissapointed when I recieved something compleley different then what I had originally ordered. And was even more dissapointed when I called and found out that the item I had been waiting for was out of stock.
But Lulu's has recently contacted me and overnighted the item I had originally ordered. They were very nice and apologetic. I was also given a credit for my inconvenience. I was not happy with my begining experience but I am happy with the end result and with the service they provided trying to make sure that I was happy.
Clothing all looks really cheap and poorly made...fabric does not lay right on the body. Sizes are extremely disproportionate; you can be an xs in one dress, small in the next, and medium in the third, and they still may all look bad. Clothing does not form to body the right way, prepare to have to get everything altered. Pictures online with the models are very misrepresentative of the clothing. One good thing is the return process is easy, which is great because I had to return EVERYTHING!!
I'll NEVER order again from lulu's, worst order in my life. Looks incredibely cheap and ugly fit! Don't make the same mistake!!!
Lulus is AWESOME!!! I am a frequent customer. I always love what I buy. The quality is amazing and so are prices. I have all of my sorority sisters hooked as well! Never have had a problem. Customer service is very helpful. I always use the live chat if I have a question.
NOT HAPPY!! I ordered a few dresses totaling about $250.00, and they charged me TWICE! I'm not hard on money but still, if someone else needed that but since LuLu's ripped them off, that would be awful. Im still waiting to hear back for my refund for the 2nd charge. SO IRRITATED!!
Lulus took a WEEK for my order to ship. And another WEEK for the order to be delivered to my house. So that's like two weeks for something that should have taken 5 days to get to me. Never in my life has something taken sooooo long to get to me. Not to mention Lulus is located in the US.... That makes no sense.
Also, the clothes are overpriced and are bad quality! Never buy shoes from them either. They will fall apart within a few wears. I'm so angry. Never shopping there again!!!!!!!
Can't stand this website!!! I bought a heels from this, after a long time, about two weeks, I received, OK. But to my surprise after just a couple of wears the side has completely came apart. Then I contact with their customer service, they refuse to do anything! I am very angry! It is a cheater.
Never again they never respond to emails when you waste plenty of money calling international they are rude and not helpful! There dress sizes are wayyyy off unless they sent me a large instead of a medium which would not surprise me cause my dress arrived with no tags. Still haven't received a refund and still haven't received the smaller dress!
Ordered a dress from them that had threads hanging off the hem that I didn't notice until I had cut the tag off, making it ineligible for return. I emailed them letting them know and with photos for reference, and recommended they check other dresses from that supplier because I had to trim the whole thing with scissors. They immediately gave me credit for the value of the dress. Very nice of them and great customer service!
Lulus is probably the worst clothing company I have ever experienced. On their website, they had a gorgeous coral dress that I was really interested in getting for prom. Once it arrived, the bag inside the box was tattered & the dress wasn't even coral.. It was an ugly bright pink. Not only that, but the fabric was cheap & some of the seams were coming undone. I was livid. I spent over 50 dollars for a dress that was of the same quality of a dress at goodwill?!?! When i went to return it, they leave you ONLY SEVEN DAYS to return your item, or else you get no refund. Not only that, but they also make you print out return labels & make you pay for the shipping back to them. OH AND THEN you have to call them to verify the return which is beyond ridiculous. After i returned it, I called customer service to resolve my issue, & they were unbelivably rude to me. WORST ONLINE SHOPPING EXPERIENCE EVER.
I made the mistake of trusting this company.
I ordered a pair of black flats 3 months ago during winter and only tested the size but did not put it to wear immediately (since it's the winter and the outside is too cold for flats). I took them out recently and to my surprise after just a couple of wears the side has completely came apart and the bottoms of the shoes were worn very quickly.
I contacted their customer service and they refused to do anything. I attempted to review this item to warn future customers but could not even find this item anymore as their products seem to come and go quickly and there is no way to provide feedback what-so-ever.
Their items always look more expensive than what they actually cost and fit great! Even when I received an item that had a small stain they were awesome about the return and quick too. I plan on reordering from them just because I know they have awesome customer service.
i placed my order and paid for an express shipping. i needed it to arrive on friday for an event. when i checked the tracking on friday the ups failed to deliver it because they messed up my zip code! so frustrating! why can't you check the address you are shipping to??? needless to say that i canceled the order and had to run around looking for smth else to wear. well, at least i got my money back..
I definitely would not recommend Lulus.com! I recently ordered a pair of booties on this website and due to the fact that they did not fit I decided that I would like to return the shoes. Unfortunately, they somehow "forgot" to place the return mailing sticker inside of the box, creating difficulty and inconvenience.
I've always had really good experiences buying from Lulu's. I've loved everything I've gotten, and I always receive a ton of compliments! All of the pieces are really unique and cute. Would definitely recommend!
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