- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
I used only once, washed it according to the instructions and this happened. Also I left a review at lulus but they never published it. I learned that they're not honest with their reviews, they only publish the good ones. I won't buy again at Lulus.
Tip for consumers:
Look for reviwes out of Lulus website.
Products used:
Dress
Lidia N.'s review of Lulus earned 10 Very Helpful votes
Lidia hasn’t received any thanks yous.
Lidia doesn’t have any fans yet.
Lidia isn’t following anybody yet.
Empty.
Save your money and a headache, this store is a scam. I order a purple, xs size dress and I paid...
Hi Lidia, thanks for sharing your review. We're so sorry to hear that the Brings You Back Wine Red Two-Piece Midi Dress tore after being hand washed in cold water and hang-dried. This should not have happened and we'd love to take care of this for you.
Please know that the best way to reach us for help is by reaching out to our Customer Care team (lulus.com/customerservice).
We are in compliance with all FTC guidelines and do not withhold any customer reviews from publication on our site. We moderate all reviews by hand to ensure all feedback is personally read. This can cause a small delay, however, every review we receive is published. Your recent 1-star review will be published within the next 72 hours.
In hopes we can help turn this experience around for you, a member of our team will be reaching out to you directly via email. We look forward to getting in touch. Xo