And the customer service is great, you're just too dumb to even listen to what the reps are telling you. (in 167 reviews)
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My wife mistakenly forgot to cancel the auto renew subscription after signing up for the service. I get it. But she has now called to cancel 3 times yet the charges keep rolling in every month. She is about to lose her mind. I just emailed anna.b who has responded to the various comments on SiteJabber. We'll see if she takes action. Stay tuned
Unlike many other users, I had no problems at all with this company. You can build your resume for free, there are a lot of nice templates and pre-made descriptions for all kinds of industries, so it really helps you to get more ideas of what to write and how to put it nicely. You have to pay to download this resume, and they clearly state everywhere that you are given 2 weeks free subscription and will be charged later on, unless you cancel the subscription. The day before the free trial expired, I went in to my profile on the website, and clicked to cancel the subscription. As a bonus, they offered me another month free, but I didn't need it anymore, so I proceeded with cancellation. And that was it. I wasn't charged and didn't have to do anything else...Very easy, if you know how to read. No idea why people had so much problems with this site. I think it's a great service and I will recommend it.
HELLO trusting consumer!!
There are reviews out there that boast on about how great this company is..and maybe for some paying through the nose for something they could have purchased good software for makes sense.
This company lures you in on a trial and will nail you for 39.80 the second your trial is over and WILL NOT .. I REPEAT.. WILL NOT give you a cent of your money back!
The software rated online as highest out of 10 costs less than one month of this service and you own it!! You can share it with family and friends and make and change your resume endlessly..
Do yourself a favor and avoid this RIP OFF site unless you're made of money it's not worth a penny beyond the free trial!
REGARDING THE COMPANY REPLY
There is NO SUCH area on "Accounts" to change anything.. there is NOTHING on your account settings that even shows the payment when it came out, what card it's coming from. NO SUCH OPTION EXISTS. Live Chat tells you to call.. calling tells you all the same lies she states below and acknowledges nothing and keeps your money!
In fact, I was put on hold for almost 10 minutes on the phone call JUST for the person to find out what credit card it was being charged to! She came back saying that information has to be looked up by a supervisor.. IN OTHER WORDS.. THE TYPICAL CALL CENTER JERK AROUND SO YOU'LL HANG UP.. GIVE UP AND NOTHING ABOUT CANCELLING IS EASY.. THERE IS NO BILLING SECTION ON YOUR ACCOUNT SHOWING PAYMENTS AND THEY DO NOT.. DO NOT EMAIL YOU ONCE A PAYMENT COMES OUT.
The copy pasted replies to my post are lies and it's very unfortunate they try to operate this way -- stealing peoples money!!
Paid the initial $1.27 and then cancelled my account during the 14 day trial period. Was still billed $53.44 the following month. 2 live chats and 1 phone call later they say they can't reimburse the charge as I "deleted" my account not "cancelled" my account. Brutal!
UPDATE: 2 more live chats (had one person not even respond to me after they introduced themselves??) and then I contacted my credit card company. The fraudulent claims person contacted live career and they told the credit card person that I had cancelled on the 14th day and it had to be BEFORE the 14th day but they would reimburse me. 4 days later I had a $51.00 reimbursement from live career....summary....not worth the hassle.
I have recently deleted my account and upon that there wasn't anything stating that the subscription would still be running. Because I'm from Canada it took $54 out of my account! I called to get it back and nothing. I asked to talk to a manager and I was told no they will tell you exactly what I said to you. The lady I talked to was very rude and kept cutting me off and was talking to me like I was an idiot.
I want a refund back of all my money.
The lady told me that she had "great" news that she can refund me only 29.00 back to me. That is nothing and will not help or make the situation better. I am very angry and will never use this site again. And from reading some of the comments on this I'm glad to know I'm not the only one.
I have reported live career to my bank and will be contacting the bbb.
Terrible service, with a reoccurring charge scam to boot.
The service was great! Very helpful, many suggestions and templates. However when it came time to cancel my subscription I felt ignored. Conveniently the "my settings" page to cancel was always down. I emailed twice in a span of two weeks and got no response. I had to resort to live help and she was very nice. I don't like how tricky it is. If I didn't stay on this they would have charged my account again. I'm not pleased.
I had signed up with Live Career to get some help on updating my resume. This site made it so much easier to get all my ducks in a row! They give you tips on what to write and what not to write. I will be referring them to my family and friends in need!
I too fell for the $2.95 resume, seemed like a good deal. It was not made clear that an auto renewal would be applied after 14 days and I actually cancelled my subscription immediately after generating resume. Just downloaded a few months worth of CC statements and kept seeing the repeated charge from Live Career. I contacted them and they said they would only chargeback pro-rated amount of current month, they had billed me for 8 months without a single invoice telling me of the charges. No email, not hard copy, nada! Disgusting, underhanded scam tactics by a completely unscrupulous company. AVOID THIS OUTFIT LIKE EBOLA!!!!! I will be filing a chargeback for all but the initial charge of $2.95 through my credit card company and I will be reporting to the BBB.
While my resume was fine, however; the site makes it intentionally confusing to cancel your account. This way they can "technically" charge you the 40 dollar subscription fee. As evidence by the responses I received when I contacted customer service, and also the responses to complaints filed here by others. I do not like being manipulated or duped by unethical companies. I would highly suggest another provider for this type of service. Any site can provide templates, try some other site that won't try to ripped you off.
The site helped me create my best resume because it has good templates and it provides guidance on how to word the resume. A problem I had was that the site was terribly slow! The webpage froze often and this was a huge inconvenience. Worst, sections kept jumping around and I had to keep using the up and down button in "manage sections" to correct the problem. Also, sections of resume kept disappearing completely and I had to continually rewrite the section. It was a nightmare! It took me so many hours to create a resume that should have taken less time.
If the problems I mentioned are corrected, the site will be great.
Andrea work number 9332 was so helpful with a need of a quick refund due to my own mistake !!! He took the time to listen to my reason and understood my problem ! I will for sure use this service again in the future because of him. Like dealing with real people and not machines or people that are just as bad as machines ! He is a wonderful team member for Live Career !!!
I was very pleased with my services but opted to cancel my account two days before the 14-day trial was up, knowing that I could reinstate my account at a later date to make updates. OR just create a new account and start over. The services were very helpful.
Well then I followed all of the proper steps the company illustrated and googled how to successfully unsubscribe. Of course I saw all of the discreditable reviews so I made sure I properly unsubscribed. I went through My Settings and received confirmation that I successfully completed.
Then I was charged $40... as you can imagine I was baffled and also upset because my immediate reaction was "Oh great another company just screwing people". Via email I stressed my case and then called customer service. The woman was nice and just doing her job, explaining to me that I cancelled my account, not unsubscribed. So even though I cancelled my account and did not have access to my resume, I was still technically subscribed. Nice guys... does it feel good to be a scam?
After speaking with her, she reimbursed $19 which seems nice but i still paid $21! Not to mention, I work for an international company so I was charged fees on top of it.
Moral of the story is I should have called directly to unsubscribe instead of doing so online. All-in-all I will not recommend their services to the 800 employees at the international company I work for. I'm not a fan of companies who perform trickery to make a profit.
It's a shame because I will use a difference service next time I need to update and polish my resume. This company has the potential to do well but they choose to be a scam instead.
I signed up for site and realizing the charge was a pre week charge not a per month charge. First mistake. Then I come to see a charge that is 4 times higher that stated on their website. Because they billed out changes on a 4 week basis. So for those of you signing up for a trail. Make sure you cancel. I would have been charged $35.80 every 4 weeks Which is $465.40 a year... a small fortune to those trying to find a job. I check my charges week or two but some people do not. I may not agree this is a scam, I do feel that I was able to get a decent resume from it however their advertising practices are deceitful. Please avoid.
Like hundreds of others who have trusted in this site, a site that is making millions of dollars off of people by stealing from their bank accounts (without them realizing), and without them even using their services! A complete and total joke, scam, and honestly the most unethical company I have ever seen. How does a "career helping", resume building website that is supposed to be HELPING people who don't have jobs aka DONT HAVE MONEY, take money from the people who need it the most? Many magazine companies & websites automatically renew subscriptions but I've never had a company not apologize and refund me. It's sick what these people are doing and they need to be exposed, taken off the web & sued! Obviously if this many people are having the SAME issue, wouldn't you want to fix it? No! Because you're all about the money Live Career, you don't care about offering people good products or services, you're all about getting the free money! Luckily I have a huge network since I recently graduated from the University of Texas with my M.B.A. and I have over 500 UT alumnis in my immediate network, so I will quickly get the word out for them to get the word out to all the people in their networks which links all the Universities and colleges in the United States together, and the faster we get the word out, the quicker we shut down Live Career! Live Career stole the food out of my wife and children's mouths this week. They do it everyday. They trick, scam and take money from trusting, unsuspecting, hard-working Americans who are simply trying to feed their families and make a better life for themselves. To the CEO of LIve Career. I hope you read this (you obviously won't since you care nothing about customer service or PR since you haven't made any proactive policy changes to become a more ethical company) and know that you've hurt and set back SO many people that it doesn't matter if you've helped even one person, so I hope you don't justify taking people's money when you and your website have done NOTHING for that money. Lazy Pigs.
My daughter made a"free" resume, but in order to print or save or edit, she needed my card to pay a one time fee of $2.95. Of course, there is fine print stating you have to cancel within 14 days... blah blah blah... but when you are paying a one time fee, you normally don't need to read the fine print for the 14 day trial, because that isn't what we were doing, Right??? Wrong... read it all. Apparently, the one time fee is also associated with the 14 day trial. So, they charged me $39.80. I chatted with customer service and they told me it was a valid charge since I didn't cancel. I am now disputing the charge with my bank and Visa and had to cancel my debit card so I won't have a debit card for 2 weeks. I am so mad right now. I was actually thinking about using this site to make a new resume for myself... but NEVERMIND. I will take my business elsewhere. Sneaky sites like these should be monitored. Karma is a $#*!!!!!!!!!
The resume templates are very useful, but beware of their cancellation scam!!!
I called the customer service rep to explain that I cancelled my subscription months ago, and I asked why am I still being billed? She stated that I didn't cancel my sub. I just deleted my account, (isn't that the same thing) ? Apparently it is not, and they are hoping most people end up in this situation.
Looking at the other reviews it sounds like they are making lot's of money... Customer service is horrible... I don't recommend this company!
The service was cancelled but i wasnt getting what i had paid for so i called back for a refund. the first call dropped. i called again and got a gentleman by the name of Marcel. he refunded me right away. i got a confirmation email and he was thorough enough to go back into the system after his refund screen closed out to make sure i received my refund. i appreciate Mr. Marcel for not allowing me to be taken advantage of and being fair in the situation. i was willing to let them keep the refund if i got the full month's service but it was expiring mid september. since it couldn't be corrected in their system i got my refund. Thank you Marcel!!!
Writing a resume on their site was ok, just don't dare forget to cancel the subscription right away or you will have the re-accruing charges posted to your credit card each month! Didn't see the charges coming through till 6 months accrued also did not get any emails after the first month (i.e. they want you to forget that you are paying for services you are not taking advantage of). Their customer service was willing only to waive 3 months even though they provided no services to me since creating one resume. Very poor customer experience overall. I know there are better services out there now that do care about what is right and wrong. STAY AWAY FROM LIVE CAREER!!!!!!!!!!!!!
Tip for consumers: The problem with all of the disclosures is that often times the one using the resume who agrees to the terms is not the one actually paying for it on their credit card. It is very easy to miss these repeated charges until several months after they have been charged. When Live Career can confirm that a customer has not accessed or utilized their services, it is really stealing to charge someone and not refund them when asked for services that they have not used. Bad business practices.Ask Gary about LiveCareer
This is a good program to help you create your first resume if you're just starting to look for a job. It's very easy to use and you get a lot of options to create your resume. I give it an 8/10
Over the years I have used multiple sites such as LiveCareer for document or form needs with no issues. I have no complaints with the actual products they offer. They were adequate for my needs. However, I would use one of the many other sites for the simple reason I had no problem with stopping charges from those others. With Live Career I have been continually charged despite canceling multiple times through their website. Unfortunately I was not diligent in following up to make sure I had or kept proof of this, as like most people, I have limited time to waste concentrating on what I perceived as such a simple transaction. So my warning to would be users is if you do cancel online save every email you receive, take screen shots of conformation pages and be extremely diligent in verifying your account has truly been canceled. The only way I was able to finally get charges stopped was to call them direct and that was even a trying and frustrating endeavor and quite frankly annoying that it required such action.
Your company falsely represents itself. You say that the charge is $2.95, then you turn around and charge our credit card for $39.00. I call to try to figure this out and I get the run around from your representatives. I will be filing a complaint with the Better Business Bureau. And I will also use social media to advise everyone I know to NOT use your site. That is not at all good business. I also know that you will probably not respond and that I am only 1 person and anything I do or say will not affect your business at all. But to the people who I come in contact with in my professional life as well as anyone in my personal life will be that many people that could have received a good report from me regarding your business. Now they are customers that slipped away from you because of your shady practices. You're not affected by what you do to people but if you have even a shred of good to you at all you will stop taking advantage of people who may be unemployed such as myself. You took food from my babys mouth with what you done. I know that you are probably just a customer service rep reading this, I too am a customer service rep. I don't make a six figure income as you don't either. I hope from one working class person to another you will pass this along to your superiors and ask them to pass it along. If not then may GOD bless you and my prayer for you would be that you never have to go through this in an already tough time. I hope your job does not lay you off as mine did. Have a blessed day.
Alright, first off they didn't even have a cancel button on their website to cancel the subscription. They don't even give you an email like any other website would letting you know that they are going to be drafting it. Money back guarantee
Tip for consumers: Do not use this serviceAsk Austyn about LiveCareer
Whether you are a beginner or advanced, this is by far the best site to guide you in the right direction to find a job. It took me less than 2 weeks to revamp my resume and cover letter and find a job. Customer service is great, very pleased, thanks again!
I signed up to finish one cover letter. The next thing I know I am charged 40 for a monthly service. When I contacted the company I was told I was outside the 14 day money back guarantee and they would only offer a partial refund even though I hadn't used the service. I am in the process of fighting the charge with my CC company. Stay away!
PAID THE 2 DOLLARS FOR THE 14 DAYS. i PRINTED OFF MY RESUME AND NEVER THOUGHT TWICE ABOUT IT. GOT CHARGED $40 20 days later wtf. I HATE AUTOMATIC RENEWEL BS LIKE THIS. YOU REALLY THINK THAT SOMEONE LOOKING FOR A JOB HAS EXTRA MONEY TO THROW AROUND ON SOMETHING LIKE THIS.
I warn all users to stay away from this website I deleted my account confirmed this with a rep and got charged 3 times for $44 Canadian and the representatives did not offer any compensation or refund ,you;d think cancelling the account and having that confirmed when you clearly say I want to cancel so I'am not charged again would resonate but nope they well continue to bill you for absolutely nothing and you will continually get disconnected trying to explain this to them over chat, they also won't give me any information on when I deleted my account so my credit card company won't even reimbursement.
WORST EXPERIENCE ONLINE EVER .
I google FREE resume templates and they came up. Little did I know that only building the resume was free and that I would have to pay to save it. You can call me naive and tell me that's how the world works, but keep in mind, I'm 24. The last time I built a resume I was 20 and the site I used was COMPLETELY free. Anyway I didn't want to pay a monthly fee because I'm unemployed and can't afford to be charged monthly for something I only used once and don't need anymore. So when I paid I USED A GIFT CARD!!!! So how they got my credit card information is beyond me. They're just lucky I decided to check my account one day. I went to my bank to see if they'll credit me the money and, they said that they would, but they would have to file a fraud claim first. So they told me to talk to them first and, if they don't give me my money back, they'll happily put in the claim and refund me themselves. Gotta love banks having your back. This site clearly doesn't.
According to the sales reps: The company stands on a platform as if they give full disclosure, and everything is "clearly stated in the email" but it is a total scam!! If it weren't a scam they would just give a refund! I went into my settings, and deleted my account prior to the end of the 14 day trial, yet the $39.80 charge showed up today on my statement--- because they hide the way to cancel under "subscription" tab. What is the difference between the two? If I want to delete my account wouldn't that end my subscription? No, not here. They are charging people based on a technicality and it is CRAP!
I love how in the other reviews ANNA [customer service rep] copy and pastes the same reply to all the poor reviews... It would have been so much easier to just write my own resume, rather than deal with unjust billing of my account.
Worst experience with customer sales reps EVER!
I subscribed understanding there would be a charge for the service. This big problem is trying to cancel. I used the cancel subscription button and I still was charged twice! Once for $35.80 and then two weeks later for $39.80. I called to make sure it was cancelled. Well we will see...hope no more charges come out or I am going to be livid. I would have given this company a 5 star rating until I came across the trouble of canceling.
I wanted something quick and easy - well not so quick and not so easy. It imported my current resume and completely screwed up the formatting. When I tried to rewrite it, it kept formatting it incorrectly and after hours of messing about with it to save it I had to pay for the pleasure. Not so much, but the auto renew function really is just a way of stealing money. I usually pride myself on not getting caught by auto renews, but this one certainly managed it. And seriously £20 a month for a resume service - SERIOUSLY!
The only positive thing about my experience was the live chat customer service who sorted it all and cancelled my subscription in about 2 minutes flat. Now THAT's service.
Tip for consumers: If you really have no other option but to use this site, cancel IMMEDIATELY after buying.Ask Lucy about LiveCareer
Like other reviewers I was lured in with the promise of a "FREE" resume, then found out you must purchase access to be able to print or email it for $1.95. No problem, it seemed like a good deal......until it automatically bills you $40 per month without your knowledge! After 6 months of not knowing I finally figured out what was happening....asked for a refund and was able to only get the most recent month's charge back. Terrible business practice! I did not get the value for my $200 USD that paid them for sure!
Update: A company that is truly "committed to providing great customer service" would not allow so many of its customers to feel as if they were stolen from. Instead, a company "committed to providing great customer service" would be happy to provide a product/service for fair value. I would be happy to pay for a great resume builder. There is no need to lure people in and employ sneaky billing practices. I did not receive fair value for the amount I paid, period, and the attitude of the company is uncaring. Livecareer, I hope you enjoyed the $200 you got out of me. Apparently 7269 people have viewed this review so far, so I think that the amount of money that you have probably lost from all of those who will now not use your services will far exceed the quick cash you made from me. I hope you choose to seriously evaluate your business model in the future and actually choose to provide that great customer service you speak of someday.
I gave them 1star only because 0 is not an option. This "company" is nothing more than thieves and crooks. Do NOT use or pay for their services because you will be paying for life. Try to cancel-Good Luck. It is amazing that they are still in business.
Tried to sign up for the cheapest service and it signed me up for $100 a year that they would not refund. So, I got to download a resume template for $100. Then they snuck an email through that did not go into my primary mailbox saying that I had to cancel by 7/7/15 to not be billed again. 1 and a half months later I notice the charge on my credit card during a time when I really need the money. Thanks! So of course they would not refund the money. Do yourself a favor and just download a template online for free. This company is a SCAM. Useless.
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