244 Reviews for LiveCareer
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Initially, I thought this company stole my money. They did give me the impression that I pay 7. 50 per month for a service and can cancel anytime, but took 95. 40 from my credit card for a yearly (rather than monthly) subscription. I felt as if I was lied to. However, I called them this morning, and someone picked up the phone in less than two full rings. The lady I spoke to was EXCELLENT. She was kind, and very understanding. She downgraded my subscription, and refunded me 93 dollars. This company is not as bad as first impressions might indicate. I say give them a try. You will hate how the rates are sold to you, but you will love the service.
Been a member for the past three months and this is by far the worst service I have ever paid for. Their formatting is complicated and is not compatible with MS Word. Their customer online is $#*!ty and even worse over the phone. I demanded a refund for last months payment and the $#*! told me impossible so i demanded to speak to a manager and after her telling me that i would receive the same answer I about lost my patients. I was placed on hold for a few minutes only to have the same person come back and tell me that my money was refunded. This is far from the professional company that I expected and would not recommend this $#*!ty service to anyone. My advice is to google resumes and copy their format bc its the same $#*! they have on the site that u pay $35 a month for. They dont even deserve a star. wish I would have read the reviews 1st!!
****FRAUD ALERT**** I visted the .co.uk site and got scammed too. I have now passed the details of this company on to Action Fraud. I am tracing the company owners and will post details here including their home addresses and phone numbers. Luckily they are based in the UK as I am. They are going to get a surprise.
I paid to make one resume. But didn't see that the fine print said that they would charge me each month extra I got 43.50 taken out of my account. This site SHOULD NOT be used EVER. They did not send me an email to let me know of this charge nothing.
Thank God I checked my online banking today; I read all of the fine print when I signed up for the $3 14-day free trial, but somehow missed the fact that LiveCareer would automatically begin charging me $35/month immediately after the trial. I am a poor college student, and it's actually frightening that companies are out there advertising to help with career services at low cost and then have no shame about automatically deducting from your account. $35 is literally what I make in a week as a teaching assistant. Thanks for stealing my paycheck, LiveCareer.
Other than the whole deception thing, LiveCareer's services are great! If they plan to get more business, they ought to be upfront about the fact that they are going to charge you immediately after the trial; perhaps an email notification or something.
GOOD NEWS IF YOU NEED OUT: Call customer service and try all 3 extensions until someone answers the phone (they won't answer if you're not calling to become a new customer - I tried several times). Inform them that you want to cancel your account immediately, and they will send an email notification and stop charging you.
Even though they stole my money but i kinda fell in love with it until it froze on me with the words ''ADOBE FLASH PLAYER SETTINGS- resume.livecareer.com is requesting permission to store information in your computer,,and then i am given the options ALLOW OR DENY,,,but even when i click allow,nothing happens,,it froze and i have job applications to feel out right now.Please can some1 get me a livecareer representative to help me,,to get livecareer active again.ANNA HELP ME,,YOU GUYS ARE STILL CHARGING ME
IT'S SAD that I got caught too and I didn't research the website before I use my card I was TRICK with the FREE TRIAL until I completed my resume and was told I had to pay 2.95 for 14days free trial I did and livecareer was taking 34..95 out of my account from JULY TO NOVEMBER 2013 how can they do that without my permission, I WORKED SUNDAY TO SUNDAY JUST TO SURVIVED THEY NEED TO STP RIPPING PEOPLE OFF they will come a day when they will have no one using their website cause I will use all my POWER to tell the WORLD of their SCAM I NEED BACK MY FULL REFUND AND ANNA B don't comment sh##t on my PAGE JUST GET ME MY FULL REFUND> WORST EXPERIENCE EVERRRRRRRRRRRRR
FREE RESUME?! You can't get something for nothing! I went through the entire process of building a resume from scratch(including going to get my transcript) and then could not print it or save MY resume. When I decided $1.95 wasn't too much(making sure I cancelled account per directions) the transaction wouldn't go through. The following day I got a call from my credit union regarding FRAUD as the company is APPARENTLY based in the UK. I had to call the FRAUD dept. at my credit union to clear that transaction and verify recent activity. STEER CLEAR!
DO NOT EVER USE THIS RESUME BUILDER SERVICE IT IS A TOTAL SCAM, I HAVE BEEN CHARGED 2 MONTHS AT 35.00 EACH MONTH I WENT TO THE WEBSITE AND REQUESTED THEM TO CANCEL THE AUTO WITHDRAWL FROM MY CHECKING ACCOUNT AND SHE COULDN'T SPEAK ENGLISH VERY WELL AND WAS A TOTAL SNOT.. I WAS TOLD IF I DIDN'T RECEIVE AN EMAIL CONFIRMATION OF MY REQUEST IT DIDN'T GO THRU WELL I NEVER RECEIVED AN EMAIL CONFIRMATION THAT THEY WERE GOING TO TAKE MONEY FROM ME EACH MONTH EITHER.. I WILL DISBUTE THIS LAST CHARGE WITH MY BANKING INST. NEVER EVER USE THIS COMPANY I AM GOING TO TELL EVERYONE I POSSIBLE CAN TO AVOID THE EXPERIENCE I HAD...
Whatever you do DO NOT subscribe to this money sucking website. They are complete con-artists! My son went on there as he wanted to get a saturday job and put together a cv that he thought was going to cost him 1.45 pounds. My debit card (I am his mother) keeps being debited with random amounts of money - the latest was for 23 pounds!!! Be warned DO NOT SUBSCRIBE TO THIS unless you read the small print! I CANNOT RATE THIS WEBSITE AS THEY ARE CON ARTISTS.
As many others have said, I thought I was paying for 14 days at 3.95 and that was it. I didn't see the fine print that it doesn't end it charges 34.95 with no notifications to your email after the initial 3.95. I am sorry to say, I thought it was a professional cost for my spouse (didn't recognize it) for several months before I realized what was happening. Tried to ask for refund(since I never went back on the site) of course they did not. So $140 for 1 page barely useable résumé and I am sick over the scam I just was a part of. (Oh and there is a foreign transaction charge so I am assuming this is an Indian site or some othe 3rd world country with no BBB consumer advocate to try and police the ripoff companies)
This site is a criminal business, it cheat customers and charge them that sum which was never discussed at the beginning when they invite you for building the resume.
My wife agreed to pay $3 for a resume, but did nor read the fine print. We were hit with a $35 recurring fee. This sucks.
I read and knew what was coming, but planed to cancel in the 2 week time frame... oops but apparently I did not... There went $40
Difficult to set up the Resume, more so to download it to your computer for printing.
When I tried to cancel they asked if I wanted a Cover Letter package for another $34.95 .... REALLY ?? MY first $40 does not get me a cover letter ?
I have to tell you I believe its a scam to charge $2.95 for 2 weeks and $36
for the next two weeks. Basically $40 a month for this program.
I could buy software at Walmart to do this same thing for half the price and
keep the software forever.
total scam! I built one resume for 2.95 and now they steal 34.95 from me every month!@!!*(& THEY WILL NOT FIX THIS!!!! STAY AWAY FROM THIS SCAM SITE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Livecareer is a SCAM, I thought I was paying for a one off $2.95 resume. The
SCAM is in the fine print, which I did not see (apparently like a lot of other people) because it is not obvious (very underhanded and rude). I like some other people get 3 monthly bank statements, this is when I discovered the deception, $34.95/ month was being taken from me by livecareer. I e-mailed immediately and cancelled. They e-mailed back to confirm cancellation. I have tried to e-mail them back 5 separate times (Civilised e-mails), but have had no response. This is b/s, and I want my money back form these fraudsters. A lot of people using this service are looking for a job, and don't have money to throw away on scam artists. I expect a response along the lines of - Thanks for your response. People don't like to be treated like fools.
They have different templates available, but after you download, it loses its original formatting if you want to make any changes. Therefore, it is NOT user-friendly and requires a LOT of time spent trying to get edits to appear in original format.
what a ripoff this website is, If you use it once and do not read the fine print, they keep charging you $35 every month. They will not refund you your money. DO NOT USE THEM FOR ANYTHING.
Bait and Switch. Just another hack company gauging the public under the guise of "FREE" Looking to pay a fair price for a fair product, not with LiveCareer!!
This website does not clearly state that you will be charged to print or download the resume that you may have spent a lot of time figuring out how to do on their template and setting up your resume. What happens is you use their template to create a resume and then after all of the work you do you go to print it or download it and another window comes up charging you to do so. It's not worth the trouble.
This website is a total scam and you WILL be charged even after you cancel your subscription well in advance of the cancellation date! I spoke with a customer service representative who informed me of a "confirmation number" I should have received while discontinuation of the service. Said "confirmation number" or email did not exist and I was still charged for service which was is indeed canceled in a timely manner! SCAM
I just used this last night and spent a lot of time creating a resume. It seemed good so far. Got to the screen where you need to pay and read the options. I don't need the monthly services so I purchased the $2.95 14 day full access. They say if you cancel before those 14 days you will not be charged the monthly subscription of $34.95. That's ok for me.
Next morning I log in to try and edit my resume and the website is so unstable. I can't access my resume or cover letter. I get a 404 page not found problem. Good thing I downloaded my resume last night or I would've lost everything. I also cannot access my settings to cancel so I don't get charged.
(UPDATE) I just switched browsers and everything is fine. Firefox was bugging out and IE worked)
After reading these reviews, I am worried that this website is scamming others out of money. How come I can't even read my account information? All I can do is wait and see if I don't get charged.
(UPDATE) After switching to IE and gaining access again made sure to cancel. I received the confirmation letter. Upping this from a 1 star to a 3. If I get charged then it will become a 1.
Horrible scam. Who would knowingly pay $34.95 per month for a resume service? My teenage son searched for "free resume" help and came upon this site. He thought he was agreeing to pay $2.95. He was charged several months for the unused subscription before it was cancelled. It cost him more for the "free resume" service than he earned at the summer job he got as a result.
I just used this quickly to format a resume to fax. It seemed good enough for what I needed it for. I was aware of the $2.95 charge and it has already shown up on my online credit card transactions page. I cancelled this within an hour after signing up, and so I have cancelled **well within the 14-day "Resume Builder 14 day Full Access" period** So STAY TUNED! If I get any further charges from this service, it is indeed a ripoff/scam, and if I don't, then apparently it works OK if you follow all their instructions about cancelling.
I was just looking for a free template. After I worked for hours on a resume-I got to the page where you had to pay. After working that hard I went ahead and gave them my credit card information. Then found out there was a monthly fee. It took me hours more just to get the account closed. This is a scam. Don't fall for it
Biggest scam going, same deal as everybody else paid$2.95 for resume templates for two weeks , then had $37.05 stolen from my a/c just spoke to my bank and I have to shut my a/c to fully protect myself from them. Same deal not working left me with 48 cents . Do not use this site they are thieves,
called customer care today and asked them that I did not authorized the charges, i was charged $2.99 for 14 days but never said anything that they will charged their my account after. I will dispute the charges and will make sure to tell everyone not to use their service. Such a scam!!!!!!!!!!!! I will report this to BBB and other agency... people be aware and read the fine lines!!! So sick!!!!
DONT TRUST THIS WEBSITE, YOU WILL GET SCAMMED!!
i had to write a CV for a job so i used this website to make it, i paid £1.95 just to download my CV onto my USB stick. recently i checked my bank i had £60 and i took £25 out. i went to take out another £10 for college but it said i only had £9.97, so i rang my mum and explained the situation and she rang the bank and they said that this company has been taking my money! they willl keep doing this so i had to take all the money out of my account and then block my account and apply for a new one!
PLEASE DONT USE THIS WEBSITE, YOU WILL GET SCAMMED!!
It is great to use for the 2 week subscription, but in the beginning I didn't even know there was a charge at all for using their services. I paid the 2.95 which wasn't a huge deal since I already made the damn resume- yep, you are sent into a great resume' building frenzy and go to print it and SUBSCRIBE NOW info comes up. I did see the cancel notification to not get the 34.95 charge and made myself a note. Well, as a single parent in school and working, it slipped my mind and I tried calling the number immediately when I saw a pending charge. The number wouldn't get through to anyone so thankfully they had a chat option. After I explained I used it for a homework assignment, do not need the services and I can not afford it in my situation, the rep typed out fabricated answers on the great benefits and then I got upset. Next they typed out, "Okay, I have cancelled your subscription and there will be no further charges", nothing about the ability to refund me. I was getting more upset and asked them to have someone call me immediately because I need the money for gas and groceries and now if I have this then I pay for something I am not using. They said they could only help via chat and a minute or two later finally said they refunded me. So eventually they solved my problem, but not before repeating 3 x's I can not afford it nor do I require their services and asking that someone call me. MISLEADING the first moment it lets you set up a resume' before giving you subscription information. I should have known better.
livecareer charged for month subscription without my confirmation and did not even sent any notification. Service is not good. Nothing special.
I DO NOT RECOMMEND TO USE THIS WEB SITE!
I too got scammed by this web site. I DID cancel my account within 24 hours and was charged anyway. I will be fighting this charge and filing a complaint. When I spoke to customer service, I was told I cancelled too late. That is a blatant lie. DO NOT USE THIS SITE!!!!
This site is a rip off. They take your credit card and keep charging. It should be a one time fee but it is not, they charge and charge with nothing in return. Guess what you can create a resume on any computer. save your money.
They withdrew $36.00 automatically three times in less than one month and a half! They are no better than common criminals!
I cancelled my subscription with them almost immediately after signing up as they were not delivering what was promised. Then, to boot, they stole $34.95 out of my account and when I approached them about it they act like they have no idea why I've been charged and say," could it be your other account with us?" First of all, there is no other account and I want my money back NOW!! I am unemployed you idiots, that was why I was going to use your service, to prepare and send out resumes to FIND A JOB!!!!!!
I don't think it was clear that this was an automatic renewal on this site. I was unable to cancel online and now have a second charge on my account. I called customer service. What a joke. Evidently the customer service representatives don't speak english so that you will just give up.
Worst $#*! site imaginable. Had a very hard time getting my resume after paying the fee. I had to fight customer service for over an hour just to get them to e-mail it to me because the site didnt work. I needed the resume for a job interview. Grrrrr!
I bought access to my resume. A cheap $2 or whaever. I must have cicked the get emails button or something and I'm getting all of these no reply emails about people trying to contact me. But there's no mail folder on the site..so how am I supposed to get back to them? I did a google search and found out about all these people getting ripped off. I noticed the automatic subscription in the terms when I bought my resume and knew I had to avoid that. So after noticing my bogus emails, I cancelled. Cancel quick! I haven't been charged for anything but my resume!
Holy heck! Scam alert! I thought I was very thorough when I read the terms, and what do you know- a hidden subscription and was charged for a month full of nothing?! Wtf? Seriously? I actually liked the product I received and told my friends and family about it. I am so embarrassed, I gave them a name of a company that scams people into a monthly subscription without their knowledge. Of course like all these other posts they said the terms were clear- really then why are so many people caught off guard!??? Because you are a deceptive website. Shady! I will be letting everyone know you are deceptive. Lies!!
I am currently on hold AGAIN to try and reach someone. Been on hold for almost an hour, they hope you will you just give up I guess. I canceled this subscription after a week well before the 14 day trail was up, but still was billed for $34.95. WHAT A RIPOFF. I am unemployed so they are preying on the people that can afford it the least. I am going to report them to the State of Georgia attorney general. These people are scum!!!!!!! I will also call my bank to report the fraud.
Thanx everyone for sharing your valuable experience. I almost made a grave mistake by purchasing my resume, And then a thought came to me to check the reviews first. God Bless you all, and I am sorry for what this irresponsible site put you all through.
Do NOT use this site or their sister site Resume Builder! I used Live Career and cancelled it the very same day. Yet the next day I had money taken from me FOUR times. I decided to do a different resume on Resume Builder and the same thing happened. I cancelled immediately and the next day was billed four more times this time over drafting my account! These sites are scamming innocent people who are looking for work. ALSO watch out because they apparently charge international fees and they blame that all on your bank.
"We are very clear that when you subscribe there is an auto-renewing feature for which you can cancel anytime and if you don’t cancel your subscription within the given period, we will bill you at the monthly rate of $34.95." No, you are a scammer. If you made things "very clear" then you would not have dozens of downvoted reviews now would you? If you wish to run an honest company, DO SO. If you continue to take advantage of people, sooner or later you will be shut down.
NOOOOOOOOOOOOOOOOOOOOOOOOOOOOO do not use this site. They will charge you up front close to $100.00 for a years access to your resume. It's a scam and I am now waiting for my refund. They KNOW they are bilking customers,who are desperate for a resume so they can procure a job. Customer service denies any wrong doing, you won't get anywhere with them. I spent close to 2 days working on the perfect resume and now I have to start again. Please save yourself the time and financial bull$#*! and warn all of your friends about this company.. I'm so angry I may bring this to the attention of of our local Investigative reporters.
My 16 year old boyfriend's daughter used this site to build a one time resume. She did not notice that it was a subscription and purchased what she thought was a one time resume. My card was hit with a $34.95 fee two weeks later. I contacted the company through chat and they informed me that this 16 year old purchase and unintended sign up for a subscription is a legal and thus the subscription charge as well (they need to check with contract law). My bank reversed the charges, however, this warrants a public warning.
I would think the money they make off the purchase of the resume would be enough to keep the site running. I would also think this sneaky addition of a subscription gives them a lot of headaches and obviously a lot of negative reviews. Eventually this site will shut down like all others that attempt to run there business scamming people. This site is especially short-sighted as they are scamming people that are obviously looking for a job and more than likely not in a position to spend much money on such things as useless subscriptions.
Total scam. Why doesn't the BBB shut this site down. I used the trial period to build a resume. Cancelled too late for the first months charges but I understand, that was my fault for not paying attention. I cancelled in June and they have proceeded to continue to charge me for the next 3 months. I used their live chat feature and wanted to reach through my computer and strangle "Celeste" on the other end. They mysteriously didn't show any record of my cancellation 3 months earlier but they would be happy to cancel my account today. Great so can I get a refund for the past 3 months charges for $34.95/month, you can see I didn't log on for the past 3 months because I DIDN'T HAVE AN ACCOUNT? To which Celeste replied No. She then quickly disconnected.
I, like many of you, signed up for the 2 week service. When I went to cancel my account, it was too late and they already charged me $34.95. When I chatted with a customer service rep, mid typing she ended the conversation. So then I called. What did they tell me? That since I've paid, why don't I take advantage of the services? Hmm I don't know, because I already have a job and don't need your services. What I do need is $34.95 in my account to pay my bills!! This company is a sham, stay away! You sign up for one thing, and they sign you up something else.
I am in the same boat as everyone else... Agreed to a one-off $2.95 resume template and was then charged $40.15 (Australian) several months later for an unauthorised subscription. Am in the process of requesting a refund as I did not even use their services as I had problems with the software not saving data correctly. Total rip-off. Stay away!!!
This is a total scam. The aim (in theory) is to provide resume templates at a cost which can be completed and downloaded.
The problem is that the site is unstable - the data gets lost and is downloaded in unrecognisable format - which cannot be reformatted nor modified afterwards.
Am absolutely furious for spending so much time inputting information and data only to loose it again.
Stay away - this is a complete waste of money.
Your review will help others learn about this website.
Marisol: Hello, thank you for using LiveCareer Help. How may I help you today?
Marisol: hi Wade
Wade: I want my money refunded for the last 4 payments you guys have taken out without my authorisation. i cancelled subscription and was told yesterday i didnt it is wrong i was told not to worry it was cancelled
Marisol: I can help you with that. May I please have the email address used to create the account?
Wade: i went through this yesterday
Marisol: Thank you. Just a moment while I look that up.
Wade: livecareer needs to accept responsibility
Wade: I CANCELLED! Your livechat person helped me apparently but then i found yesterday it had only been cancelled then!
Wade: This is a scam!
Marisol: when did you cancel so i can trace it?
Wade: I cancelled after the initial 2.95 as i was happy with what i had made,
Wade: i used a 'Livechat' attendant to help cancel. It wasn't!
Marisol: Wade, all of our interactions are being recorded so let me trace it. one moment
Wade: look at the account history it was used 1 time why would i need close to $200 australian to build a resume? this is a joke!
Marisol: not because it wasnt used means you cancelled the account, but as i have mention let me check
Wade: do not talk in circles i want my money back!
Wade: sitejabber will have more complaints4
Marisol: I will be right with you.
Wade: sure like yesterday i waited for ages on livechat and when they had to wait on me they closed the session go figure palm off responsibility i want my money refunded!
Marisol: i have check our records and i cant find any records of you contacting us for the whole month of May. since that was when the account started.
Wade: your system is wrong!
Marisol: i can refund the last charge as a courtesy. We have all of our chats recorded and i cannot find any using the email you provided
Wade: last payment? why should i settle for that when you guys wont accept responsibility? i cancelled and you are telling me i am lying? I want my money back!
Wade: a courtesy would be refund my money! your records are wrong
Marisol: i will send your request to our billing department but your request is subject for approval, it may take 2-3 business days before you will get a response from them about the status of the refund
Wade: and in the meantime i will write my review on sitejabber and the like as i refuse to be made out a liar so you guys can prosper! i want my money back! want the last payment now and the rest can be under review!
Wade: i will be posting the copy/pasted chat transcript also
Marisol: one moment please
shall i say more they are thieves just have a lisence to rip you off! I want my money back now!
Site is a scam, sure.
But, there is nothing stopping you from using the Print Screen button from saving your resume for free.
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