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Alana L.

1
Level 1 Contributor

Contributor Level

Total Points
229

2 Reviews by Alana

  • LiveCareer

5/31/15

STAY AWAY FROM THIS SITE!
Their practises are very fraudulent and deceptive.

I went to pay my utility bills this weekend to find nearly $50AUD had been withdrawn from my bank account.
I ring my bank to find that livecareer has billed me another two times prior, which means I have pretty much been charged $150 for a very simple resume.

Do not be fooled by this website, or their claims that they make it clear that they will auto-renew subscription.
They lie about how much monthly subscription costs, it's easy enough to see for yourself, all you do is click on "my account" then "subscription" where it offers you to upgrade from their $1.95 14-day trial to $7.95 monthly access; yet they charge $38.90 which takes them 6months to start billing?
How does that work live career?
How can you claim that you make these facts clear when so many angry customers say otherwise?!

They do not hold true to their money back guarantee stamp image that this page also exhibits.
It also does not state on this page anywhere that the 14 day-trial is AUTO RENEWED as their representatives keep stating in their response to comments on reviews about their company.
When I click on "delete account" it tells that I have an active subscription, that I need to click "continue" to cancel the subscription, lo and behold when I click on "continue" it takes me to the subscription upgrade page!
Using the live help chat applet yields not satisfactory results, either sends as an email or never any support representative on the other end, after 15mins of waiting.

This is AFTER having to change my web security program's settings to allow me to visit the site due to it's suspicious behavior.
This website is all kinds of wrong!
I have contacted my bank, and cancelled my card and they are sending me a new one; furthermore I will be contacting the fraud dept. of my bank to retrieve the money they have billed me for.
However this does not satisfy me as it has still put me in financial hardship, as it has made me behind in paying my bills.

Thumbnail of user dougj2
Laura T. – LiveCareer Rep

Dear Alana L.,

I’m very sorry that you have had this experience with our service. We offer an Annual subscription for $7.95 per month which is a 1-year commitment that requires an upfront payment of $95.40 and is the best value for full access to your resumes for the entire year. The other option is our 14 day access that auto-renews at $39.80 on the 15th day billed every four weeks if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.

Deleting an account is different from cancellation. Deleting means you will not be able to access any of your resumes, cover letters, or emails, and this action cannot be undone. However, cancellation stops the auto-renewal. Cancelling a subscription online can be found under the subscription tab.

We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. If you have any further issues, you can contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna. B@livecareer- support.com

I look forward to hearing from you.

Best regards,

Anna

LiveCareer

  • TeeFury

10/21/14

I had high hopes for tee fury. I love all the designs, so many that cater to my nerdy tastes.
However, the order processing time is a little hard to swallow, even more so when the time exceeds what they state on their site.
As for the tee itself; the print quality looks great until you try the tee on.
The print was stuck to the inner side of the back of the tee, and still feels sticky afterwards.
Hopefully that disappears after washing.

The good parts:
Women's tee in XL is actually a good size, hopefully, that maintains after washing.
The print looks good.

Tips for Tee Fury.
Please stop listing tees that are no longer available... Very disappointing:(
Read your reviews, take heed of what your customers are saying. Happy Customers mean more business.
Put some kind of sheet of paper between the fabric before printing to prevent the print sticking

Thumbnail of user kaitm
TeeFury I. – TeeFury Rep

Hi Alana,
Thank you for all your feedback. We are sorry about any miscommunication with the tees not being for sale anymore. However, we leave them up on the site to allow customers to vote to bring them back. The stickiness from the print will go away after washing, just remember to wash in cool water and air dry!
Thanks again,
-TeeFury

Alana Has Earned 29 Votes

Alana L.'s review of TeeFury earned a Very Helpful vote

Alana L.'s review of LiveCareer earned a Fraud Buster vote

Alana L.'s review of LiveCareer earned 27 Very Helpful votes

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