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Listia

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Wisconsin
1 review
16 helpful votes
Follow Janet R.
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I'm really so upset about a problem that i'm having on Listia. I don't understand why the moderators dislike me so much.
I have been enjoying this site for months... i think i'm addicted to it... but that's going to have to change i guess. I had a really good auction of an old Waltham Pocket Watch of my Dad's. A lot of people were interested in it and i got a nice high bid. The person that won gave me positive feedback. And a couple days later wanted his credits back. The moderator sided with him, without telling me why. I had not broken any rules.
I guess the worst part is that i don't have 400,050 credits to refund. So i'm sure i will end up banned soon. Very sad and upset :(

Date of experience: December 15, 2015
Tom F. Listia Rep
over a year old

Hi Janet. We're sorry to hear you're upset with the Admin's decision. If you haven't already, please submit a support ticket as we'd like to clarify the reason why the Admin refunded the credits to the Winner. We want to make sure you know why this action was taken. Thank you.

Connecticut
1 review
6 helpful votes
Follow susan b.
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I won an auction in September, communicated w/seller, transferred $4.75 to her PayPal account for shipping. Seller acknowledged, sent tracking number, which did not work. Item never arrived, I contacted Listia who transferred the credits back to my account. My inquiries regarding the $4.75 shipping were ignored. They have a good idea but lousy customer service.

Date of experience: November 6, 2014
Tom F. Listia Rep
over a year old

Hello Susan B.,

Thank you for your feedback. I’m sorry to hear that the auction you won did not end successfully. I’m glad to hear your credits were refunded, but also share in the disappointment of the shipping payment you made. As much as we’d like to help you retrieve the shipping payment, as stated in our terms:

http://www.listia.com/terms

5. Shipping and Pickups
You agree to respond to all valid requests to ship or pickup items from closed auctions in a timely manner. Failure to promptly arrange for shipping or pickup of items may result in a forfeiture of credits. You agree to work out shipping expenses with the auction winner outside of the Site. Listia is not responsible for any lost shipping expenses and cannot refund or help recover shipping expenses for any reason, including lost or stolen items, damaged items or non-shipment.

Contacting PayPal to retrieve your payment would be the best option in your situation. As a future note, when using PayPal, don't send the payment as a gift or personal payment.

I hope your next auctions has a happier ending. If you need any other assistance, please submit a support ticket and we will help you there:)

Sincerely,
Tom

New York
1 review
1 helpful vote
Follow Tommy B.
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Stay away from this website. The owners seem to have a million accounts and just award themselves credits to buy up anything good. You can spot some of them easy though. Biggest and most obvious gimmick around. You'll find they are often the 'buyers' who don't pay up, until say 20 days has passed, will you get the payment, worthless credits that they are? Possibly not. As for the users of the site, the regular users are the scum of the Earth, the type eBay would ban at a moments notice. So if you really want the stress for a few worthless credits, and really want to give up your personal details to angry weirdo's, then Listia is the place for you.

Date of experience: November 26, 2012
Arkansas
1 review
5 helpful votes
Follow The F.
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Tom F. Listia Rep..
December 7, 2013

Tom is always sorry to hear about the 1000's of complaints members of his website have. But never accepts responsibility for anything. It's always someone's else's fault.
Tom F. Always uses a cut and paste response.
Tom F. Never has any actual solution for the problem. Just some vague response to make it seem like he cares.
Tom F. Has apologized over 1000 times on behalf of listia.

Hey tom. If your constantly apologizing. Maybe you should recognize the problems and fix them instead of being the stooge who is dumb to the facts...->. F, Tom F...

Date of experience: December 7, 2013
California
1 review
2 helpful votes
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Great so far
February 19, 2014

Great so far. I did notice some of the negative feedback. In fairness if someone does not read the description or the shipping terms and ends up with something THEY misunderstood, that is not Listia's fault. If shipping says "digital" than it is a email not an actual item. Also, selling certain gift cards and getting suspended is also the users fault for not reading the terms and conditions. If a bidder does not receive what was stated credits will be returned. Important to READ and not get angry at a site for a personal mistake.

Date of experience: February 8, 2014
California
1 review
21 helpful votes
Follow PAT N.
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First it was a great site to sell as other reviewers mention. But the credits devalue very quickly so I highly recommend you buy something as soon as you sell. Also, there are a lot of foreign sellers now selling cheap foreign made items. This site use to have a big garage sale or flea market feel, now it has a "Big-Lots" feel to it.

Date of experience: October 2, 2016
California
4 reviews
23 helpful votes
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Scammers!
March 1, 2019

This company used to be great according to my friends but when I dealt with them I just came to know that they are theifs. Company has turned into complete joke. Total scam now! Now I avoid buying from other people on here unless I have built a relationship with them because i have been scammed too many times and listia's dispute team does pretty much nothing.

Date of experience: March 1, 2019
Missouri
4 reviews
87 helpful votes
Follow Dee C.
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I was with Listia from Day 3 of launch. It had a rough start and then evolved into a fun site. Then they offered 'Get it Now' buying. As a result, inflation soared. Now they've jumped on the high-risk crypto currency bandwagon. During that transition, I spent down the credits I had and decided that Listia was no longer worth my time. It's so much cheaper to buy from eBay since many Listia sellers are listing their products at outrageous prices. Items I planned to sell on Listia are now being sold weekly at the local flea market. What doesn't sell goes to charity. I will maintain my membership should things change; but for now, goodbye, Listia.

Date of experience: April 1, 2018
Georgia
1 review
9 helpful votes
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Good Thing Gone Bad
April 13, 2017

I started trading on Listia from Day #3 of its launch. The credit concept is wonderful. I was an avid seller and bidder. Unfortunately, for the last few years, I've had to deal with their out-of-control inflation. I warned them of this three or four years ago, when it started to escalate. They did not act, but only replied that they were keeping an eye on it. Then they compounded the problem by offering 'Get it Now' purchases. Now sellers are asking astronomical amounts for their wares, often leaving out the auction process. I rarely list items anymore and will only bid on low-credit items on occasion. Listia must do something to curb the inflation or I see a demise of the site in the months ahead.

Date of experience: April 13, 2017
New York
1 review
1 helpful vote
Follow Sandi S.
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Best Site Ever
December 6, 2015

I have been a member since Aug 2012 and could not be happier. I read these bad reviews and wonder if there is something these folks just don't grasp. Yes, you can buy credits and support the site or earn them for free by taking surveys, completing goals or just watch a video. When you sell, I strongly advise to mail with tracking and save your own butt. Yes I had a buyer state her tracked item was not received. Sad sad sad. So yes there are the scammers on both ends. Just like court you need to prove your case with any dispute. No need to complain when it doesn't go your way. So get the clutter out of your house, list it and get what you want for free. This site is so easy to use. I'm not going anywhere.

Date of experience: December 6, 2015
Tom F. Listia Rep
over a year old

Hi Sandi. Thanks for your review! We're glad to hear that you are happy with being a Listia member. And thank you for the advice you share with others. We rely on great users like yourself to allow a great experience for all :)

California
1 review
2 helpful votes
Follow Xiaoming L.
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I have sold many of used toys, cds, books on Listia. It amazes me that everything I listed was sold, including even a Chinese movie, an artist graphics biography, a kid poetry book. The site is definitely easy and rewarding to use. I was able to buy new race car toy, some used puzzles and books for my kids before the Christmas.
I trust Listia, as if I don't get item auctioned, I would get my credits back through Listia moderators. Overall, I love this site.

Date of experience: December 24, 2013
Pennsylvania
1 review
3 helpful votes
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Lots of junk
December 19, 2013

Lots of junk. People list their used items and free samples with hopes of trading them into something better! I've been a member for about 4 months now and found a few good items but you need to search diligently through the listings and figure out if your actually paying more for the item with your credits than you would be paying with actual money. Had great hopes for this sight but all in all really disappointed.

Date of experience: December 19, 2013
Ohio
2 reviews
21 helpful votes
Follow Doris m.
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Listia started out to be wonderful but now they are getting credit hungry and if you have an object that is worth more credits they have several different credit fees- very disappointed and am thinking about looking elsewhere.

Date of experience: January 7, 2013
Georgia
1 review
3 helpful votes
Follow lauren e.
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I've gotten a lot of great things from Listia. Things I would have probably paid a lot of money for on ebay, so in that respect, I love the site. It gets expensive giving out free shipping when listing your own auctions, but I think the costs I've paid for shipping are kind of an exchange for the cool stuff I've received. Now, there IS a ghetto section of Listia that makes me cringe. Almost everything in the 'Digital Delivery' section is ridiculous. They should only allow gift cards. Period. I've seen what looks like 16 year old girls listing 'PICS OF ME' and crappy wallpapers and recipes you could get from google in three seconds. It's really creepy and makes me ashamed to share the site with others.

Date of experience: December 22, 2013
Tom F. Listia Rep
over a year old

Hello Lauren E.,

Thank you for comments and feedback. We are always focusing on improving our community and positively grow our site. The majority of the auctions on Listia are great items, but there are times when certain auctions may not add great value to our site and its users. We have always strived to maintain a quality site and will continue to do so. As announced on November 3, our rules on Digital Delivery items have changed. You can read all about it here:
http://blog.listia.com/2014/11/03/rule-changes-for-digital-items-2/

In short, digital items that are are no longer allowed are:

- E-books and PDFs, including instructions, recipes, how-to guides, etc
- All other types of digital media (photos, music, text, etc) regardless of copyright ownership or resale rights

With this rule change, you should no longer see the “PICS OF ME”, wallpapers and recipes that you referred to. If you do, you can always flag the auction and someone will take care of it.

Thank you again for the feedback and for being an active member. We hope that your experience on Listia will continue to be a good one!

Sincerely,
Tom

Georgia
1 review
4 helpful votes
Follow Shannon C.
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I was really enjoying this site for a couple of months, really liked sending and receiving things from all over the world. Very user friendly. Unfortunately, my account was suspended for reasons that were not true. They said that I was bidding on my own auctions to "funnel" credits. This came about because my son bid on one of my auctions to win something for his girlfriend for Valentine's Day. He has his own account, that he was logged into from his own phone. They said that we had the same IP address. There is no way in the world that this is true. There is something seriously wrong with their system that would allow them to think that.
It is not a scam or a rip off site, but they have problems that still need to be worked out. So do not get too involved, sending your goodies all over the world because if they shut off your account, you lose everything.

Date of experience: February 20, 2014
Washington
1 review
9 helpful votes
Follow Patty N.
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I have used this site for over a year now. At first I was addicted but as time went by that feeling gave way to basic anger of the way Listia solves problems They send generic answers to problems that do not solve anything. For instance when an auction is closed and nothing has been resolved they send these generic answers that cannot help you because its closed and there are NO buttons that work to click on F#!*&^(*) very frustrating to say the least my credits they never credited me for was also given to me as a FU we did too Never did a human take a calculator to see they did screw me! Never did I get anything/problem solved with satisfaction! They never credited me for 3 of my auctions I held (total was around 7000) Plus 2 people ripped me off my shipping payments ($5.00) All this has sucked the fun out of Listia for me

Date of experience: October 2, 2014
New Mexico
2 reviews
15 helpful votes
Follow Chris H.
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Credit to dollar ratio sucks, good luck even getting credits back on your shipping cost! I'm done selling until the credits comeback down! Ever since they instituted the sell your credit, the ratio has been going up. My guess is the power sellers sell their items in large chunk, turn around and set their credits for sale at a stupid ratio like 8500 to the dollar. But listia does not care they take 20% of the money you make from selling your credits. Hell even Ebay does not take 20% common already!

Date of experience: April 22, 2016
Tom F. Listia Rep
over a year old

Hi Chris. We do not have an actual credit-to-cash ratio as it is determined by the ever-changing dynamic marketplace and it will vary. Therefore, you will see fluctuation. Hope this clears things up for you.

California
3 reviews
25 helpful votes
Follow Gail P.
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I listed a piece of furniture For Pick Up Only. A person on the other side of California bought it, and asked me to ship it to them. Really? Then gave me bad feedback for not shipping a desk 500 miles. Listia ignored my messages. I closed my account. Too many non-shippers and weird people. 5 out of 10 never shipped items. Too much inflation with the credit system, too.

Date of experience: January 15, 2016
Tom F. Listia Rep
over a year old

Hi Gail. We're sorry to hear about this. If your auction was properly listed as local pick up only, there should not have been an issue with your feedback as long as you did not voluntarily refund the credits. We can look into this for you again if you'd like. Please submit a support ticket if you'd like further assistance.

California
16 reviews
43 helpful votes
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I really enjoy Listia
December 18, 2013

I really enjoy Listia. It reminds me of the way ebay used to be, which means dealing with individual sellers. Most of the complaints here seem to be solved by "buyer beware" - if you buy from a seller with a low rating, well, you know what you are getting into. I've won brand new Urban Decay makeup (on Listia) and a ton of new unique and vintage jewelry. I love it! Things I didn't want and would have thrown out have been transformed into Jewelry and I didn't pay anything to make it happen. I only bid on things with free shipping. I spend a lot of time on there and always have fun searching for ending soonest

Date of experience: December 18, 2013
Texas
1 review
3 helpful votes
Follow Cathy H.
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I love listia, because I can get rid of the stuff that has been laying around the house - things like cd's and my old stamp collection. In return, I can get gift cards or items my kids want for Christmas. Just like any other auction site, you do have to be careful who you do business with, but the choices are endless, and "free" is always good! I also like the sense of community that comes from doing business with the same people, as listia is still small enough to be personal, but big enough to have choices.

Date of experience: December 12, 2013

Overview

Listia has a rating of 2.1 stars from 415 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Listia most frequently mention customer service, gift card and many people. Listia ranks 121st among Auction sites.

service
71
value
70
shipping
64
returns
59
quality
67
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