- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
I won an auction in September, communicated w/seller, transferred $4.75 to her PayPal account for shipping. Seller acknowledged, sent tracking number, which did not work. Item never arrived, I contacted Listia who transferred the credits back to my account. My inquiries regarding the $4.75 shipping were ignored. They have a good idea but lousy customer service.
Tip for consumers:
Only bid on items w/free shipping. Listia will protect your credits, but not your actual money.
Susan B.'s review of Listia earned 6 Very Helpful votes
susan hasn’t received any thanks yous.
susan doesn’t have any fans yet.
susan isn’t following anybody yet.
Empty.
Hello Susan B.,
Thank you for your feedback. I’m sorry to hear that the auction you won did not end successfully. I’m glad to hear your credits were refunded, but also share in the disappointment of the shipping payment you made. As much as we’d like to help you retrieve the shipping payment, as stated in our terms:
http://www.listia.com/terms
5. Shipping and Pickups
You agree to respond to all valid requests to ship or pickup items from closed auctions in a timely manner. Failure to promptly arrange for shipping or pickup of items may result in a forfeiture of credits. You agree to work out shipping expenses with the auction winner outside of the Site. Listia is not responsible for any lost shipping expenses and cannot refund or help recover shipping expenses for any reason, including lost or stolen items, damaged items or non-shipment.
Contacting PayPal to retrieve your payment would be the best option in your situation. As a future note, when using PayPal, don't send the payment as a gift or personal payment.
I hope your next auctions has a happier ending. If you need any other assistance, please submit a support ticket and we will help you there:)
Sincerely,
Tom