BooksyReviews 89

I had an awful first (and last) experience using Booksy UK. I booked a makeup artist for 10am on Saturday 19th July. Booksy sent me a confirmation email, plus both email and text reminders. Everything seemed set. But when I arrived (stood on the doorstep in torrential rain) I was told by the makeup artist that she had no idea who I was or what the booking was for. Worse still, she had no availability and couldn't fit me in. It was incredibly awkward and stressful for both of us. I had to race home in a panic to try to fix the situation, which meant I ended up being late to the wedding and missed the ceremony entirely. I am currently recovering from cancer treatment and had booked this appointment to reduce stress, not increase it. What should have been a simple booking process ended in total chaos due to Booksy's failure to inform the provider. I genuinely feel sorry for the MUA, who was completely blindsided, but the fault here lies with Booksy's unreliable system. Absolutely unacceptable. Avoid this platform, especially if your appointment actually matters. I'll be sticking with Fresha and Treatwell in future.

When the business doesn't use the pay online option how can they be sure that a verified user is being honest about their review?

"Terrible experience as a service provider. Booksy takes payments from clients but refuses to pay out, often using fraudulent chargebacks as an excuse. This platform is unreliable and has cost me both time and money. I strongly advise against using their services."

They charge me and I never authorize this charge ugh...I never even knew this people were alive using and abusing folks information

I am a client of this platform, I work as a professional and I hire the company for scheduling purposes. I have to give it 1 star because I have no feedback on anything with them. I do everything myself and the only time I asked for their help to remove a negative review was because I had been threatened by a deadbeat scammer client who asked for his money back without reason (I provided all the necessary evidence to the platform for them to remove the negative review). They did nothing. They have no commitment to their clients, that is, us professionals who hire their platform! I am starting my transition to another platform, and as soon as I can, I will abandon it and never recommend it, and of course, I will not use it for anything else, either as a professional or as a consumer/customer.

I am a business owner and I never recommend you to work with booksy
They add the booksy online appointment on my website and my existing clients were able to get an appointment through them and I was paying them 30% commission for my own clients.
When I call them they didn't care

Every time I have a problem with Booksy I am generated to a AI bot. I've given them more money than they needed for their boost clients or you're just competing with other people in your industry. My clients are frustrated with having to login and register all the time. There's never any interaction between person person. They can delete their own negative reviews, but I can't mark out a line in one of mine. Yes I like the fact that negative reviews, make all your reviews seem more transparent and genuine but there's nothing genuine or authentic about this company and they store no data for you to look back on how many customers were first time how many are referred how many are going back to the same salon but a different stylist there is zero data I had to go back through and hand count all of my clients for the year 2023.

I just had 2 fraudulent transactions on my credit card that I use with Booksy and NOWHERE ELSE. Contacted customer service and they denied that credit card information could be leaked through their platform. So based on the response from customer service, my takeaway is that they've been hacked by either an internal or external entity and they have no clue that's happened.

I have been paying $63 for my account for a long time and now all of a sudden they charged me $309 for the same exact service. I have emailed them several times and gotten no response. Stay clear of Booksy they will steal from you and then ghost your small business

Crappy booker can't eb=ven use due to glitch won't let users get code via other method but phone which, doesn't get sent!

Barbers are unreachable at times. Lack of customer
Service once you leave a good review. Prices continue to change.

Took over a once top salon software company Versum and ruined it. Booksy is rude, greedy, and should be avoided. When we decided to leave version after their acquisition we have 3 months left. Once we asked to cancel they closed the account almost immediately and made excuses to no return the balance. If we hadn't already moved our data to a new software we'd been totally left high and dry.

The merchant, in my back accesses my account with BOOKSY, change the reservation, the price agreed and deleted my own reservation of the day before. As a matter of fact, at the cash, I click the link I receive yesterday to confirm my reservation and price but the result was deleted and updated it by the merchant, without my consent.

How the merchant can have access to my personal informationBOOKSY account without my password?

Booksy has been taking unauthorised amounts randomly off my bank account above the subscription fee. Don't even bother trying to get ahold of them as they ignore you and refuse to address any issues you have.
This company is absolute bull$#*! and unless you want your bank account to be empty without anything to show for it- don't get this stupid app

My online scheduling site was bought out by brooksey and it's been a disaster. Just when I think something is fixed there is a new issue and I have been getting the run around from customer service for over a month on a basic feature glitch. They offer way to many options and should pair it down and focus on quality.

Booksy is the worst...the website is poorly run and managed...would rate a negative if possible...hope barbers and stylist have an alternate site they can use because Booksy is horrible...

They are just scammers. You subscribe for a month in 5 seconds. But you will not be told that it will be 2 months without the possibility of changing something. To unsubscribe, you need hundreds of letters, calls, and this is not a guarantee that they will let you go. I highly recommend these scammers.

I had no idea this company even existed until they charged me three times on my credit card, totalling over 300$. I tried writing them several times, they never answered. Can't find a phone number either. I have no idea how they got hold of my credit card number and I never preauthorized these charges. A total scam, stay away!

My Booksy account was hacked almost two months ago, and a fraudulent charge was made for almost $250 to a business that doesn't even exist. I caught it the day it happened, and called Booksy customer service about it, and was told I would get a refund. I have since called a total of 6 times in the past almost two months. The first couple times I was assured I would get the refund, the remaining calls were all the same: being told that it has been escalated, that there is no one higher up I can talk to because they are internal and they don't talk to customers, that there is no work around because their policy is strict, and to just keep calling back. There is absolutely NO sense of urgency to help customers who are out money for fraudulent charges, despite me pointing out that money is super tight and I am behind on bills because I am still being given the runaround and not getting my money back. Booksy doesn't care.