Suzaan B.

Purchased haircut & blowout with Styles by Leah. No restricting conditions for appointment given on certificate or LB website. When I called her for an appointment, she said it the service only available three particular days a week, which are days that because of my work sched I cannot get there between her available hours. After failing to negotiate a time good for both of us, I called LB and requested a refund. The rep said she'd have to ask Leah, would get back to me in three days. That was ten days ago, they haven't responded to that call, to two emails, or to a message left on their support line, which they do not answer. I have asked Visa to reverse the charges, and will report this as fraud to the consumer protection agency.