This website is such a hassle. If you realize how it works in the first place, the whole system makes no sense. As well as the fact that if their app malfunctions, which it does a lot, and you are at your appointment getting ready to read the vin code and it doesn't work, then you have to awkwardly sit with the merchant... Another bad thing about this website is that they don't refund your lifebooker money? I think it's a well put scam in my opinion. Too much control from their behalf...