Be careful - their customer service makes the customer feel like they don't have a right to complain. (in 26 reviews)
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Bought a pair of boots and a jacket from LeatherUp and had a good experience with both. Purchased a pair of riding pants and they melted the first time I wore them even though they were advertised as being "heat resistant. I have been trying to get an answer from them for 2 months if they will allow me to return them and after completing the form on their web site and sending 8 e-mails Including 2 with pictures they requested - still no answer! Filled out an unfavorable review on their web-site and guess what? It doesn't appear.
Buyer Beware! If you choose to purchase anything from this company - assume it is non-returnable and don't believe any of the product reviews!
Bought Jacket for Son in early November for Xmas. He showed up on the 26th from out of town Size was wrong. Leather Up would not exchange it because they said it was more than 30 days. Fkn BS how are you supposed to buy an Xmas gift and get it on time and then not be able to exchange foe the correct size!!
WHAT EVER HAPPENED TO CUSTOMER SERVICE! DO NOT BUY FROM THIS COMPANY!!!! OH AND THE SIZE CHARTS ARE NO GOOD!!!
I bought 2 coats both 2xL. 1 fits perfect the other fits like a large. They wont me to pay to return the item when i ordered the right size. There size scale is off big time. Doesn't seem like this is my fault, especially since both are the same size, and same brand. Customer services is blaming me for ordering the wrong size. Think I'd rather pay more money than deal with them.
Returned a pair of boots that didn't fit and they wouldn't give a refund because they said they showed wear. They supposedly took pictures of the boots to "prove" this. Um, my son wore them inside for a few hours ONE time to get a feel for the fit. I don't think they could have started to wear.
Bottom line, they look for ANY excuse to not give a refund. On my phone call with them, they would not budge at all or grant any courtesy, which is not good customer service.
Not someone you want to do business with!!!!!
Searched for Tour Master Heated Gear on google. Ad for LeatherUp appears advertising 20% off TM jacket and 12% off using promo code Save12. Clicked thru that ad to LeatherUp site. Ordered my stuff. Save12 promo code doesn't work. Go to live chat and have absolutely miserable customer service experience. Says they only honor discounts offered on their site. Want to know what site I got info from. Google search. They can't find. Offer 5% code. I tell them they advertised 12% and need to honor it. Circular conversation. They ask same questions multiple times then tell you same answer, can't find ad/code and won't won't honor their advertised internet offers. I have screen shot of advert. Their system won't allow you to send attachments. SHOP ELSEWHERE AS THEY ARE BAIT & SWITCH CREEPS.
I ordered a usa asylum vest on a tuesday so I could have it the following week. I left for the weekend and when I returned on monday I found they sent me the wrong vest. It had the correct item number on the vest but it was not the asylum (it is something with tassels and buttons). I called the next day (tuesday) and they said they'll check their inventory and send out the correct vest and in the mean time they will email me a return shipping label. I was also told I'll get a call back when they have checked for my vest.
the next day (wednesday) I call the back to ask about the shipping label because I wanted to get the process started asap since the order is already a week late. the lady who answered said they checked and do not have the vest and wrote in the notes for my case that I am supposed to pick another vest instead (this was news to me...). I asked the lady whats upo with the label since it's supposed to be email and I want this to go asap.
they finally sent me the return label BUT it's a fed ex ground label and the (wrong) vest they sent me came usps so I cannot use the same shipping bag AND I have to take it to a fed ex facility to send off instead of having my mailman take it :(
they suggested I buy (not exchange) an xelement vest that costs $20 more than the asylum I ordered...
so I now have to wait a week for a vest I didn't even want and it costs $20 more plus I have to go to fed ex to send off their mistake. they do not offer any compensation for wasting my time (I asked) and they suggest I spend more money with them to fix a problem they made... VERY terrible business.
Tip for consumers: do not shop here.Ask rowan about LeatherUp
Why does Leatherup treat there customers so badly?
I returned tree items over 1.5 months ago. Followed there instructions and have phoned them 4 times now. Your sizing is a joke if you think you need a 2xl you had better order a 5xl and it might still be tight,
I want my money refunded for the $#*! I sent back I did want the sizes changed but summer is over now.
Tip for consumers: Run away as fast as you can.Ask Jo about LeatherUp
I ordered an Xelement Jacket from these guys and it arrived without the zipout vest. I contacted the company and for the past three weeks have recieved phone calls and e-mails making excuses for not shipping the vest. The last e-mail assured me that they were shipping the vest that day. That was a week ago and no vest has arrived. I would strongly advise against purchasing from this company
I ordered an XXL helmet, order number 4386026 which I normally wear but there is no way that the helmet is a 2XL. It's more like a 4XL which is way to large for my head and the lining does not even snap in and falls out very easily. I was told that I had to pay to ship it back which irritates me being that I have ordered so much from the company in the past which I have always had good experience. I will not continue doing business or recommend doing business with a company that doesn't take care of their customers. "
These guys just suck. Read the rest of the reviews and that should tell you. I purchased a pair of boots that were defective and when I tried to return them, with pictures, they told me that they determined it to be "improper care" haha. They refused to exchange them or refund me. Never ever doing business with these guys again, and I suggest you don't either.
Company refused to honer shipping rates posted on website. In efforts to purchase a Nolen N-com B4 system for my motorcycle helmet ($227.55 which include a promotional discount of 20%), I ran into a problem with shipping rates at the final checkout page. Company website shows the following shipping rate (taken from website) Delivery Options Price Estimated Delivery Time from Ship Date FedEx Ground $7.95 Flat Rate (Unlimited Items) 3-5 Business Days FedEx Express Saver $13.95-16.96 (estimate) 2-3 Business Days FedEx 2nd Day Air $17.95-22.95 (estimate) 2 Business Days FedEx Next Day Air $23.95-35.95 (estimate) 1 Business Day. When I selected the FedEx Express Saver rate, the website added $45.00 to my bill. When I called the company to resolve the issue, I explained to the representative the problem. She told me she would call me back shortly after speaking with a manager. Some hours passed, and I called them back and left a message for the customer service rep who was working the problem. She called me back and let me know that the manager would not honor the shipping rates posted on the website stating they were outdated, and that they were only "estimates". I explained that the estimate was posted between $13.96 and $16.96, not $45.00. This should have been resolved by charging me the higher end of the estimated shipping charge of $16.95 and then removing the rates from the website. How the manager chose to handle the deceptive shipping rates was dishonest.
Ordered first jacket and it was 4 sizes smaller than they said it would be. Returned it (and they made me pay shipping although I wouldn't have returned it if they had their sizing charts right.) I ordered another jacket that was 3 sizes bigger than what they said would fit me and once I received the jacket and tried it on, I realized it was still 1-2 sizes too small. I returned it again and had to pay shipping once more.
Customer service was absolutely terrible and the several people I talked to on the other line were horrible to work with. Didn't try or even want to try and fix any of the issues that came up, or offered to pay shipping. They just want you to keep ordering, that's all that they care about.
If I could give this business 0 out of 5 stars I would. One of the most, if not THE most deplorable transactions I have ever encountered. I will never do business with this company again, and I will let everyone I know about this company that does not advertise the correct size chart and scams their customers.
Tip for consumers: DON'T USE THIS COMPANY!Ask John about LeatherUp
I bought some Vulcan Boots that the rivets came out and the stitching the first week I had them. I called Leather Up and they refused to help. I also had just received saddlebags that came with two broken zippers. They refused to replace them. Basically they don't back up their products!
I strongly discourage anyone from ordering from Leatherup.com. I tried to order two bluetooth motorcycle helmets. Placed the order and directed that it be shipped to a second address (I travel frequently). The company sent me an email stating that the second address had to be listed on my card before they would send it. However, the rep said that the card had not been charged and they didn't know if the address was already listed or not. I directed them to charge the card and ship as specified, it would be approved. He said they wouldn't so I cancelled the order. Contacted my CC company, the card had a pending charge from Leatherup. Not only did they lie about charging the card, but also refused to follow the customer's directions. Not user friendly at all. Just wanted to save someone else the hassle of dealing with these people.
This company makes most of it's money from shipping. Here is how it works-you order a jacket off their site based on their size chart. Size charts are completely wrong. You then spend your money returning the jacket. They will gladly send you a replacement, but you need to pay for shipping. $8 to get it to you, $8 to send it back, and another $8 to get a replacement sent. Now, assuming the replacement fits, you are out $24 for shipping, otherwise, you spent $16 and now have nothing, but they have a jacket to resell. No big deal for a $120 jacket, but not for a $25 shirt.
I called to complain about this and they said they had no way to go physically check my actual return, even though it was sent with a signature required. They count on you giving up.
Just received my distressed brown leather (Mayhem) biker jacket today. Very happy with product...glad I ordered 1 size larger than usual . I'm 6ft, 175 lbs. Usually choose large. I ordered X-large. Good idea.
Jacket fits well, feels good, all zipped pockets, belt, all else just what I wanted. Everything took , start to finish, about 8 days.
Great job, Leather Up!!
Tip for consumers: I understand some have had problems with LeatherUp site. I have NONE. Have ordered and received products 3 times before. No Problem. Helmet, gloves, gear, etc. Now a cool jacket.Ask Fred about LeatherUp
I ordered 3 leather jackets and removed the lining from each one, just to see how they'd fit. I discovered that the padded one's interior mesh (where the pads get inserted) was falling apart at every Velcro. I then found that the other jackets were weak in certain areas, such as the snap-on bottoms inside the sleeves, where the lining gets fastened. Now, I want to return them and learned that I have to pay the shipping to return faulty products. Needless to say, I'm never buying from here again.
I ordered riding boots two weeks ago and paid extra to have it shipped early. Still have yet to get them. I called customer service 3 times in a row all 3 times I spoke with Jose who is a complete MORON !!! Today he told me that they forgot to ship the boots and they would be at my house tomorrow. I asked for a refund for paying extra to have them shipped early he stated he would speak with his manager. When I asked to speak to manager he said he was not in and did not know when he would be back. Complete Joke. I will call them everyday for the next year if I have to just to get the refund.
I want to send out a heads up to anyone ordering this boot from the latest batch. These are NOT the same color as previous Crazy Horse brown boot sold under this model number. Crazy Horse brown is a yellow brown, a light brown. The current version is a deep dark brown. The brown of the latest batch is darker than the dark brown crush boot (which has a slight orange tint). If you look at the current photo you will see it is different than previous Crazy Horse boot color. It is even deeper brown than the photo because of the photographer's lighting. It is the color of the brown crayon in the old Crayola crayon box. If you look at other Xelement boots with Crazy Horse title you will see the true Crazy Horse color.
I'm not complaining about the boot itself. It is the same high quality very comfortable harness boot that Xelement has always sold. So if you want a deep brown color harness boot these are for you.
I don't think the people who run Leatherup wear boots, or understand what it is like to wait for a new pair of boots to arrive only to find what arrives isn't what you expected. I guess it is my fault. I didn't look at the new photograph. I was on the waiting list because the boot was out of stock. When I received the email the boot was back in stock I just went to my wish list and clicked buy it! I assumed if there were a major change in the boot that Leatherup would change the name and the model number. Dumb me. I'm not sure why Leatherup doesn't change the name and model number. I am sure there will be a number of people who will be disappointed when they receive this boot because it isn't the Crazy Horse color. I'm also sure there may be a number of potential customers who pass over this boot because the title says Crazy Horse but would stop and look at it if it's name were Deep Brown. I'm sure there are some customers who are looking for a deep brown boot that is actually brown without the orange tint of the deep brown crush. So Leatherup is missing out on sales by leaving Crazy Horse in the name and not changing the model number.
They are quality boots, true to size and wear very well. My old pair of Crazy Horse boots are more than 4 years old and need new soles and heels. I guess the cobbler is going to get some work since I like the Crazy Horse color and it is no longer offered in a tall boot at Leatherup.
Received Baggershield windscreen and found item to be defective. The holes aligning the top and bottom shield are mis-drilled about 1/2 inch making product useless. Returned for refund with not stating what the problem is. 3 weeks later I receive the EXACT same Baggershield back with letter stating it's not returnable as it appears to have been opened and mounted (how else can I determine it to be defective???). Guess they could not be bothered reading my reason for return comment. Called immediately after waiting was told someone will call me back. Like that's likely to happen. Guess next step is to contact credit card company and dispute the charge.
Been using Leather Up for years... after this experience will seriously consider spending my money elsewhere.
Update 3/4/15: Spoke with manfacturer rep who clarified installation process. Did as mfg suggested and the shield fit. Thank you Slipstreamer! Leatherup customer service did call me later in the day, Was advised of instruction clarification and complaint was dismissed. I never inquired as to if they decided to accept my return.
Hello the reason people have hard time with size is because those product are made in pakistan,so there size doesnt fit the same as america,and so is the quality,some are good and some are not,leather up,should check their product before shipping,this explaine as well the reason its cheap price,and people are right, they probably dont care very much, if their product dont have a hight profit,they go for quantity not quality,,and to bad for you,the best is stay away,or take a risk,decision is your,,,,,,,the prophet. ?..pierre
Shipping is a joke, you receive a email saying shipped when it hits their drop shippers dock. Had to log into LU website to get the tracking number (was never notified of that) so said and done it took 12 business days to receive my jacket. Item then needed to be returned because of sizing and customer service is a NIGHTMARE, lets just say I ended up eating $200 because it wasn't worth all the hoops required to jump through, get the feeling they try to make the customer give up and say screw it. They will never see a bloody cent from me again after spending well over 2k on previous goodies for my RK. Good luck if you want to tempt fate.
Be careful - their customer service makes the customer feel like they don't have a right to complain. I bought a jacket - my regular 2XL - it was like a Canadian M or maybe L, but \NOT 2XL.
Had to pay shipping to return it - 55$ - jacket was 99$ - the person who I complained to hung up on me. I finally received the 4XL jacket and it fit, but quality was only soso - that being said, I have ordered 3 helmets, and all are great for the price - bought a 1/2 helmet for 29.99 on sale - exact same one was in the city for 129.99 - but beware you place your order 100% correctly or you will loose any low price benefit.
This company is hit or miss - all over I would give them a 65/100 - a gamble that may pay off, and likely not to also.
Tip for consumers: Buyer beware - flashy site, some good product but they don't give a $#*! about the customer.Ask Dan about LeatherUp
Hi All. After ordering from LeatherUp.ca, i was a bit worried about all these reviews. I was worried if i was going to get my stuff that i ordered. I called the customer service a few time to ensure that my stuff was still coming and that i wasn't going to have to wait forever for it to come. They treated me with respect and was very nice and told me not to worry and that the item is scheduled for a specific date to arrive. My Vests arrived on time and fit perfectly! Size chart was accurate and i am extremely happy with my purchase! I recommend this company!
DON'T BUY ANYTHING FROM THESE CROOKS. I BOUGHT A PAIR OF ANSI APPROVED STEEL TOE ENGINEER BOOTS. WHICH I'M REQUIRED TO WEAR AT WORK. WENT THROUGH 3 PAIRS IN 3MONTHS. THEY ALL FELL APART. THEY TOLD ME IT WAS FROM EXCESSIVE WEAR. THEY SELL GARBAGE AND DON'T STAND BEHIND IT. I'M GOING BACK TO REDWING.
I've been dealing with leatherup since 2008, and have never had a bad experience. Over the years I've purchased two pairs of boots, a rain suit, gloves, a bike cover, travel bags, and 4 jackets. I had to return one jacket because I ordered the wrong size, and they were on the ball, getting the return back to me in about a week. This is a great company, and I'll keep using them for years to come
This is a very good site to buy from love my Chaps. They look great and feel good too. If your looking for leather goods visit here.
Tip for consumers: You will love this site, the price is right and the leather is so nice. I will shop here again.Ask Frances about LeatherUp
Coming from someone who never writes reviews, this company is so awful, I had to. Return policy is terrible, advertising extended return policy for the holiday season which is why my mom bought a jacket earlier than she normally would, but the return policy doesn't include refunds! I already have a leather coat and don't need/want store credit. Even if I did I loose out on shipping to send it back! What a scam! Terrible company, I don't recommend them.
STAY AWAY FROM THESE CROOKS!!!! When you buy something from these guys online they won't provide you with a tracking number unless you register an account. In order to register an account, you have to provide them with a credit card. At first I thought that was strange, until I found out why! If you send anything back to them they will charge you a 15% restocking. Plus the shipping was extremely slow and when I sent a helmet back that was too big for my wife, it took them almost two weeks to process the exchange. When they finally notified me that the exchange had been processed, that is when I found out about the restocking fee. I do a lot of online shopping and this is the worst company I have ever shopped with. Do yourself a favor and save yourself a lot of time and heartache, shop somewhere else. If I could give them no stars I would. MERRY CHRISTMAS YOU CROOKS AND THANKS FOR RUINING MY WIFE'S CHRISTMAS BECAUSE THAT HELMET WAS THE ONE THING SHE WANTED. I HOPE YOU ARE HAPPY AND CHOKE ON YOUR 15% RESTOCKING FEE!!!!!!!!
I wish I e wish I would have read these reviews before I ordered my jacket. I ordered a leather jacket for $119.00. I ordered it according to their size chart.(XL) What a joke! I sent the jacket back and ordered two sizes too big for me. So I have a 38 chest and ended up getting 4XL and it's still snug. I don't know where they get their clothing, but I'll never order from this place again.
they SUCK!!! bought jacket and the liner zipper is F*@&ED up.. I asked to return it and they said " did you wear it? " uhhh how do you think I found that the zipper was bad? well since you wore it you cant return it.. WHAT KIND OF F*#KING FLY BY NIGHT OUTFIT PULLS CRAP LIKE THIS??
NEVER DEAL WITH THEM AGAIN
This company has a wide variety of Biker items, chaps, patches, helmets, boots, and so on and the QUALITY is very good. I had my chaps break at a seem and they took them back and repaired them and made the seems stronger - it was great !
Their customer service people are nice to work with and willing to help with a problem or guide you to the right product you are looking for !
Buyer beware, if you use your earned store credits on an item and then have to return it you will not get your rewards back... Cancel my account, never again will I shop Leatherup.com, they stole $35 dollars from me...
the site is $#*!, the people MAGDA is awful to deal with . have purchased 5 time from them every time I get the wrong item damaged, defective, or something, last straw was a set of driving lights for my road glide kuryakyn 5007 got them with only half of the parts there was on sale at 50% off according to their advertisements, goggle search kuryakyn driving lights 5007. and this is what ya get
50% Off Kuryakyn - Leather Up.com
4.7 rating for leather up.com
Over 50,000 Parts and Accessories Free Shipping and Lowest Prices
- Motorcycle Saddlebags
- Motorcycle Jackets
- Motorcycle Vests
NOW they refuse to honor their ad of sales . asked about it they responded with can you prove it I sent links page prints everything I could find to show them , and all I get is Magda saying I'm a liar, made a complaint to BBB, lo and behold their NOT a member of the BBB.
finally got parts from kuryakyn and got them installed cs at kuryakyn stated they are NOT authorized dealer they buy out bankrupt companies and so forth and sell here and on FLEABAY!!!!
never never Will deal with them again !
I ordered, payed, it all came real small fitting so I sent it back 2 day express. 2 weeks later I phoned, hasn't shown up here I'm told. Looked up my shipping tracking number. It's gotten there but leatherup can't find it. Still waiting for my jacket and shirts a month later. Spent 180 and got one shirt. Hell of a deal here!!
Just go to a local store and support an actual local business!!!
The reviews here are absolutely nuts! I'm a huge fan of amazon but they have NOTHING on Leatherup when it comes to sales and products. I now own TWO leather jackets and two leather vests that are absolutely perfect. You MUST be careful with your sizing. EVERYTHING runs small but with that in mind…NEVER hesitate. LeatherUp is amazing. And take this for what it is worth…I am a stickler for the details.
Never again! Ordered a women's rain suit, size medium. More like an XXL! Returned it for a small size. They were "backordered" on every size S, in every color. So they refunded my money. Only the money for the suit. So I'm out the initial shipping cost plus the $17 it cost to ship back. I offered to buy something else if they would wave the shipping cost. Nope, nothing they can do. What a rip off. I will never advise anyone to order from this place.
Awful experience. Ordered a helmet for my husband for Father's Day, paid expedited shipping to get it in time. Ordered a size L (which, according to their sizing chart is what he needed) and it was WAY too small when it arrived. Ok, it happens. I made an exchange (which, mind you, I had to pay for the return shipping, to the tune of $18) for an XL thinking the brand ran small. Surprise, the XL is also too small. I contacted customer service and was first told that I was measuring wrong. I know I wasn't, so I asked them to walk me through it and I was right. Was then told "I don't know why, our size charts are correct". WRONG.
I asked for a refund of the return shipping for both times and was only told they "don't refund shipping". So here I am with no helmet, and $50 worth of shipping down the drain. Stay far, far away.
Wish I had found this site earlier. Awful experience received a partial order that was not the size I requested then they claim I ordered that size I have to pay return shipping and insurance on the item customer service ess rude. I told then when I called I opened the box twenty minutes before calling and didn't even open the jeans since I could see the size.
I ordered and returned a pair of leather pants. They were sized wrong and the description did not matc the item. I returned them and asked to be reimbursed for retrun shipping since the pants were not even close to the size I rodered and they were not classic fit. Customer service will not respond to e-mail. When I call them they say they will look into it and then they do nothing.
Wish I had found these reviews earlier. I dealt with Leatherup.ca, not .com but all the same problems. I order a size up like they said. When it arrived I was swimming in it, so shipped it back (at my expense obviously). A month goes by and I received nothing so we called. Told it's on back order and we will receive in 2 weeks. 6 more weeks go by (jacket is now listed on site as discontinued) and still had not heard anything. So another phone call and told it's still on back order (somehow you can have a discontinued item on backorder??!!). It's now been 4 months since the initial purchase, no jacket, no apologies, nothing.
Really like the prices and the style, but it's really not worth the hassle. Have requested a refund.....hopefully that's not on backorder for 4 months.
Update: they issued a partial refund. the email stated they were refunding 3 dollars less than paid. When questioned they informed us that they do not refund VAT. Funny, I live in Canada and not the UK: we don't have VAT nor was it listed as an itemized amount on the bill. Furthermore, all HST paid is fully refundable.
Fast forward to when we actually received the credit and it is a further 17 dollars less then the stated email amount and they are no longer responding to emails. Going to go the credit card chargeback route.
What a scummy piece of $#*! company. AVOID LIKE THE PLAGUE.
I orderd a pair of leather racing pants one size larger as advised by them.
They were at least 2 sizes too small & when I returned them they made me pay shipping & offered no apology for sending out gear that is not anywhere near to the stated size!
Then when I phoned the "Customer Service" in Las Vegas I was just met by rude & surly people with huge attitude problems.
Steer clear of these people, they DO NOT have your best interests as a priority!!!
I WISH I HAD READ THESE REVIEWS BEFORE ORDERING THIS LAST TIME! I NOW KNOW THAT AS LONG AS YOUR ORDER IS OKAY, YOU'RE OKAY. BUT, HEAVEN HELP YOU IF YOUR ORDER IS WRONG IN ANY WAY, BECAUSE, AS ALL THE OTHER FOLKS HAVE STATED, CUSTOMER SERVICE IS NON EXISTENT. BASICALLY, IT JUST SOME PEOPLE PAID TO ANSWER THE PHONE AND GIVE YOU A HARD TIME. AND THEY WILL NEVER ADMIT THAT THE ISSUE IS FROM THEIR END. ON NO. IT'S ALL YOUR FAULT AND YOU MUST PAY FOR RETURN SHIPPING YOURSELF! AND NOW I KNOW, THAT WHEN I DO SEND BACK 2 PAIRS OF CHAPS THAT "I DID NOT ORDER", I WILL HAVE A HARD TIME GETTING A REFUND. THANKS FOR NOTHING, LEATHER.UP
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