I ordered a raincoat and it was smaller than it was supposed to be. So far it has taken 6 weeks and they have still not sent me a replacement or a refund! Even though it was not worn, they are saying that it arrived damaged! Customer service "rep" is always the same lady though she is polite, has no say so in any decisions. All she does is forward an email.
Update:
They have finally sent me a gift card for my order.
This is a birthday gift for my soon to be 13 yo boy. He will love it! I took his measurements, so it should fit fine. I was impressed with the quality for a great low price! It shipped incredibly fast! Thank you!
Bought boots for wife and I. My wife's boots were too tight. Tried to send them back for a refund but no one will answer the phone, email, tic tok, facebook or instagram.
Update, they finally got back to me and I returned the boots and they gave me a full refund. Looks like customer service is just slow to respond.
I ordered a helmet and fingerless leather gloves yesterday and they arrived already one day later. While I'm bummed I missed putting the NEW15 code in to get the discount, I'm not bummed that I found this company. The helmet is good quality and great value, just what I was hoping for. The gloves when I started putting them on I was thinking they were going to be way to small on my fat hands but after a little effort got them on and they fit like a glove once on. I think as the leather will stretch over time and they'll be fine getting on and off but they're really nice soft leather and good quality. I'm planning on doing a follow up order for some other needed items tomorrow.
I blown away with the quality again & again. Leatherup has always been top notch with the attention to detail. I'm probably close to 10 with all the leathers I've bought & each one gets better & better. The color in this is one that grows & grows on me seeing I have all browns & black. This company is top notch & you'll definitely be happy with your purchase. Thanks again Leather Up!
Like it looks cool very nice quality better than I would have expected and it's definitely a real leather I'm extremely happy and excited to have receive this jacket I'm definitely going to buy more extremely happy
Excellent buy. Perfect fit and looks awesome. First time customer but not last. I will buy from this company again. Delivery was great. I thank all employees involved in my order. Merry Christmas ,or which ever holiday you celebrate, and a Happy New Year.
Well made, stitching all looks good, zipper works without jamming (like you often find on cheap stuff) and it fits just fine. Removable collar is a nice touch. Looks good too. Frankly, I expected less. I would recommend this to friends.
Nice jacket. Well worth the cost. I've purchased several to have my company logo put on it. My employees think they are great. Thanks for your quick service and quality products.
Doug S.
Conway Springs, KS
Can not beat the price!! These goggle will easily go for $39 in your local bike shop. They fit great and let in just enough air to prevent fogging if you have them secured correctly, which takes a little adjusting.
These shoes re very comfortable to wear and walk in. There is an unusual lacing system that makes tightening the laces labor intensive. Once you have them tied, they are comfortable. For riding be aware the toe is soft, thereby making toe shifting uncomfortable on a motorcycle. If you have a heel shifter, this problem goes away. They're okay, but not my first choice.
A great helmet... Perfect fit for female. Thought the rough windy ride was from not putting windshield on my 2009 Harley Sportster 883 but this helmet sits low enough that even highway driving was comfortable and didn't kill my neck. Love it!
Wow! I had read the reviews but, Wow! The set is BIG! Love it! Great Quality & Value! Can't wait for warmer weather so can use on road trips. Already making plans. Will have plenty of room for cargo with these puppies! Thanks!
Jacket is great!! Some thought leather was too light and zipper was too small, but I found neither to be the case. Will order again from LeatherUp. Reviews are right though about ordering size larger.
This pant bungee is well built and works perfectly. The clamps are strong. I really like its looks. Leatherup sent
order within about 3 days...I ordered on a Friday over Labor Day(on a Monday) and received them on Tuesday--
Awesome. Thanks.
Product was totally "perfect" ! Fit very well and installed in less than 45 minutes.
Service and delivery were super-could not ask for better.
Will purchase from Leather Up as often as I can.
Carey D. - West Bend WI
You will get a beautiful helmet, that fit's perfect, looks great!. As presented in every way. I have only worn it out once so far due to weather, but received several positive comments about it. Two different guys pulled up beside me at traffic lights and asked me where I bought it. Home run on this one Leatherup!!
Like all 'waterproof' gear, there are limits. These high-quality gloves kept my digits dry for over 2 hours in an absolute downpour. Unfortunately, having already been subjected to so much rain, they were nearly saturated, so by the time I had to head home (7 hours later), they failed to keep me dry. After drying out for 2 days, they're back to normal.
Despite not helping on my return trip, these are still the best rain proof gloves I've ever tried. I'm planning on treating them with Nikwax this weekend to see if they might hold the H2O at bay a little longer next time.
Excellent boot!!!! Fits perfectly right out of the box, with no break in time to feel comfortable. Description is spot on. Can't really say enough about this boot. Only site where I purchase my boots from, and size is always perfect for me.
Bought this for my Honda Shadow Aero 750 w/windshield. saddle bags, padded back rest, luggage rack and engine guard w/highway pegs. Got the XL and it fits great. Very water replant. As all things that I have purchased from LeatherUp, great stuff.
Overview
The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members