Jack M.

This company makes most of it's money from shipping. Here is how it works-you order a jacket off their site based on their size chart. Size charts are completely wrong. You then spend your money returning the jacket. They will gladly send you a replacement, but you need to pay for shipping. $8 to get it to you, $8 to send it back, and another $8 to get a replacement sent. Now, assuming the replacement fits, you are out $24 for shipping, otherwise, you spent $16 and now have nothing, but they have a jacket to resell. No big deal for a $120 jacket, but not for a $25 shirt.

I called to complain about this and they said they had no way to go physically check my actual return, even though it was sent with a signature required. They count on you giving up.