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CASUPO has a rating of 4.1 stars from 213 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CASUPO most frequently mention customer service, great quality, and face mask. CASUPO ranks 12th among Handbags sites.
Proactively asks for customer feedback
503 reviews
Very large selection of bags and purses, I sat for 2 days choosing exactly what I want to buy. The choice was difficult but I made it.
My one star is for the product, not the shopping experience (though, to my shopping experience, I don't recall seeing on the PDP that masks are not returnable which seems like a potential violation of FTC and certain state consumer protection regulations). I like your products and your company - but these masks are not good. They're entirely too stiff and slide around my face. I contacted customer service when placing the order expressing concern that they wouldn't be big enough... and they're not; they don't reach the bottom of my chin. For the very high rice, I'm REALLY disappointed.
The products have arrived exactly as described and in excellent condition. Communication throughout the process was great. Wonderful experience. Superfast shipping. I'll definitely be a return customer.
The products are beautiful! It was packaged well & arrived on time. I will definitely shop your online store again. I even told my friends about your website.
Mask nose wire is too long making the mask too heavy and slips down the face. To compensate have to tighten the straps around ears that can hurt in short time. Won't buy again
CASUPO makes amazing leather goods that are environmentally conscious and elegant. Their face masks are the most versatile and comfortable ones I've ever tried. They have different colors, patterns and sizes to suit everyone's preferences
I originally bought two items from Casupo total order value of $70 for a wallet and mask- like many others on here, great photos and website. I needed it shipped to Canada and I had paid for expedited shipping of $18.35. A month after I received the product, I received a bill charging another $18.35 by UPS - I then had to cover this charge on top of the shipping I had paid AND the gross order amount of $70. Two months later, UPS billed me a brokerage fee of $19.95 and insisted that the merchant did not file the letter of authorisation- thereby the receiver (the customer) would have to pay all charges. This was a total scam to me - as I've never ordered from a website that did not properly educate the customer at point of sale that these charges would apply especially as I had already paid for expedited shipping. Luz from casupo did not take responsibility and deferred back to the customer to accept all charges - in total for what I have purchased (I have paid $56 in levied fees for a $70 product). Read your purchase terms carefully with this seller, its been a terrible customer service experience and demonstrates just how unethical casupo can be to push the onus of levied charges on the end customer.
CASUPO is a nice, convenient and beautiful handbag. A perfect choice for anyone who needs something functional and yet beautiful.
Excellent customer service and the product is perfect! Great quality and just what we were looking for! Thank you sooo much!
I initially was excited about the mask. It looks great, however, the bungee clasp doesn't hold on to the string well, so every time I put the mask on, the string gets out of alignment. It's annoying. So I won't wear it
Good mask design. Best form fitting and very breathable. My only gripe is that I wish the elastic straps that go around the ears were more durable. One was severed by the plastic adustment breacket and is now unwearable. So, glad I bought two
I like it just fine. Given the fragile nature of the elastic bands, I only wear it on special occasions when I actually have to leave my block and go into the city. It would not survive a physical encounter scenario with federal gestapo police, if say I happened to be a protester. However, I do like it enough that I would pay however much extra the produuction cost for stronger band material around the ears. If youre going to use that particular bracket, perhaps the bands dont need to be elastic at all and can be regular nylon drawstring material i. E. chromeindustries.
CASUPO makes amazing leather products that are sustainable and beautiful. I bought a leather belt and a face mask from them and I'm very happy with both. The belt is sturdy and comfortable, and the face mask is soft and breathable. They also have great customer service and fast shipping.
Great Company! From order to delivery, the team at the store has got it! Will continue to use them for all of our needs! Thanks to the team!
Add material under the chin and dispense with the plastic packaging.
Nice looking mask and feels good on my face (except when talking, as it slides down my nose.
Amazing product! Love everything I have ever bought. The delivery was great as well. I love the designs and the quality is awesome!
My order arrived sooner than expected and that made me very happy. Everything was exactly what I needed! Thank you!
CASUPO's leather and accessory selection is great. They feature high-quality wallets, belts, bags, and backpacks. The leather items are elegant and durable. The site is secure, fast, and free. Professional and kind client service. CASUPO is a trusted online leather and accessory retailer.
Gran tienda. Gran selección de productos, precio razonable, personal bien informado. Me sorprendió gratamente el periodo de garantía. Ahora compraré aquí más a menudo.
Thanks for making such a nice mask idea! It's been great, and very comfortable to wear for long periods of time.
Very much! Purchased one for my wife as well and she's been very happy as well. Thank you again for making these!
Fabulous bags at amazing prices! There's truly a bag here for any and every budget. I always feel comfortable spending here because of her authenticity guarantee! Not like those other boutiques who get busted selling fakes as real. Best experience ever, great customer service.
The mask fits very well. The materials hold up nicely to washing and the look is spectacular. However, I wear eyeglasses all day, everyday and if I am outside and it's cold, my glasses really fog up! The nose bridge is not strong enough to hold a good seal by the bridge, therefore letting all the air escape through there and fog up my glasses. I have homemade masks, of lesser quality but with better (stronger) nose bridges that do not fog up my glasses. I hope they improve on the nose bridge.
Encourage but discouraging
It’s not as great as I thought it was going to be. My glasses are still fogging because the air is going straight out of the nose pocket. It’s quite discouraging.
The product that I order has a great quality. The shipping is faster than I expected. I will recomend this and purchased again before Christmas
Mask isn't very well-made to my opinion, otherwise arrived on time
Easy to order & arrived quickly to my home in Oregon. Great quality and I love that the face mask is adjustable!
The face mask conforms extremely well to my face and stays put! (Not my experience with other masks!) Thank you for working so hard to source material, find a solid design, and creating these for us! I would rate you 14/10 ⭐️
Gain trust and grow your business with customer reviews.
CASUPO creates some of the most environmentally conscious and durable leather goods in the USA.
We rescue leathers from the past and give them new lives as bold yet elegant bags, wallets, belts, or accessories. We also source sustainable leathers from gold-rated tanneries that use natural dyes. You get less toxic and more durable products while we decrease the amount of waste in the world.
Caring for the earth and its people is of utmost importance to founder, Luz Zambrano, so CASUPO doesn’t stop with responsible leathers. We donate a portion of each purchase to FUNDANICA, a non-profit organization dedicated to providing medical assistance to a children's hospital in Venezuela, where the CASUPO mountain range lives and where Luz spent weekends hiking as a kid.
Together, we can decrease our environmental impact while we lift up the next generation.
Together, we can decrease our environmental impact, uplift the next generation, and enjoy a beautiful leather bag.
Casupo is based in Long Beach, California.
Hello Priscilla, Thank you for your feedback and kind review. I would recommend that if it is cold outside and fogging continues you may consider moving the toggles so that you can wear the mask behind your head so that the mask can by tighter against your face without it tugging your ears. We find setting it behind the head instead of behind the ears is quite comfortable for fogging issues so it can be tighter.
For further tips of suggestion, you can email is at hello@casupo.co
Thanks,
Luz