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InstantCheckmate Reviews Summary
InstantCheckmate has a rating of 1.4 stars from 346 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with InstantCheckmate most frequently mention credit card, phone number and email address. InstantCheckmate ranks 85th among Government Records sites.
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It was terrible service and after I couldn't find what I needed and cancelled my trial subscription. Almost a month later they billed me credit card for a whole month that I'll never use at all an the the don't have a clear way to get my money back, bull$#*! trap site...
I was erroneously charged for two separate subscriptions for three months and when I contested and asked for a refund, they required me to give them my bank information and said they had no account information or data of my checkmate account because I had canceled them the previous day upon discovery of the double charges. Total fraudsters. Probably a company run by filthy disgusting H1-B Indians that still wipe their butt with their bare hands.
Hello Scott,
Thank you for bringing this to our attention. We're sorry to hear about your recent billing experience and understand how frustrating this must be. Unfortunately, we don’t have enough information from your review to locate an account.
When you have a moment, please call our support team at 877-564-3003 or email us at support@instantcheckmate.com with your account details so we can securely verify your information, review any charges, and work toward a resolution.
If you have any additional questions or need further assistance, please don’t hesitate to contact our support team at 877-564-3003 or by emailing us at support@instantcheckmate.com. Our team is available to help Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (Holiday hours may vary.)
—Instant Checkmate Customer Support
I have been trying to cancel this and have my money refunded as I do not and did not want the service do to wallet stolen I am requesting all payments refunded
We’re very sorry to hear about your situation, and we completely understand how frustrating this must be. If your wallet and phone were stolen, we know this can create unexpected challenges, and we want to help resolve this for you as quickly as possible.
Please reach out to our support team at 877-564-3003 or email us at support@instantcheckmate.com, and we’ll be happy to review your account and discuss refund options. Our team is available during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (holiday hours may vary).
Your satisfaction is important to us, and we appreciate the opportunity to assist you. We look forward to helping you get this resolved!
I was trying to find my father's military records. This site did not list any military service, only showed two of his five children, did not show his marriage to my mother, no work history and showed him living in a town where he never lived. Complete waste of time and money.
Hello Joseph,
We’re sorry to hear that your search did not return the details you were expecting. We understand how important it is to find accurate and relevant information, and we’d love the opportunity to assist you further.
Our database provides access to a wide range of public records, and search results can vary based on the available data. If you’d like help refining your search or ensuring you're accessing all relevant records, please reach out to our support team at 877-564-3003 or support@instantcheckmate.com. We’ll be happy to review your search and assist in any way we can.
Your feedback is important to us, and we’re committed to improving your experience. Please don’t hesitate to get in touch—we’re here to help!
Best,
Instant Checkmate Customer Support
I have a Premium membersip with Whitepages.com and have been quite happy on the whole. A week ago I was looking up an old acquaintance...don't know how it happened but I have had popups a few times a day on my desktop from INSTANTCHECKMATE.COM EVER SINCE! I have tried to block it in every way I know possible...except of course I won't contact them, they aare the sleasziest spammer/scammer out there. Do not have anything to do with them; you will regret it.
Hello, Gary! Thank you for taking the time to share your feedback. We’re sorry to hear about the frustration you’ve experienced with pop-ups and notifications related to Instant Checkmate.
If you recently visited the Instant Checkmate website and started a search without completing it or signing up, you may have received reminders about the search results. You can easily stop these notifications by visiting https://www.instantcheckmate.com/unsubscribe and clicking "unsubscribe" at the top of the page. It's that simple! Just a friendly reminder to use the same device and browser that you used to access Instant Checkmate from.
We understand how unwanted notifications can be frustrating, and we’d like to help resolve this issue for you. Please don’t hesitate to reach out to our customer support team at 877-564-3003 or via email at support@instantcheckmate.com. Our team is here to assist you and ensure your concerns are addressed promptly.
Thank you for bringing this to our attention, and we hope to help make things right.
Sincerely,
Instant Checkmate Customer Support
It's definitely priced too high. At night it can be very slow. Often times it gives a lot of incorrect information. It's definitely priced too high. At night it can be very slow. Often times it gives a lot of incorrect information. It shows my grandfather's information (he died in 1952) as my information.
If you decide not to purchase the advertised free information. You will be bombarded with notifications to purchase purchase.
Thank you for taking the time to leave us with your feedback. While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website. Thank you for understanding, and we look forward to continuing to assist you in the future!
I found this lacking in so much information that is available. It's a shame I paid for this. I would not recommend this to anyone. The information they reported could be found elsewhere for free.
Hello, we apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Thank you
I have no idea where all the bogus data came from that I found in my InstantCheckmate file. Terrible records. And how is someone able to make corrections so the record will be correct?
Hello, we apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Thank you
The customer service team are very professional and helpful, they make sure to clarify any confusion and I get every information I need.
Hello, Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience using Instant Checkmate, and we look forward to continuing to assist you in the future. Thank you, Instant Checkmate Support
After answering questions totally unrelated to what I was looking for, I never did get the information I sought and paid for. A ripoff! Never again.
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (800) 222-8985, or email us at support@instantcheckmate.com, and we will try to make this right.
I was charged over $45 for ba report that when I clicked said $3.99. I'd give 0 stars if possible 3 charges to my bank and literally no real information. Canceled in 5 minutes but they seen to be cookie cutter responses to reviews with no actual resolution
Rikki - Although we are happy you gave us this feedback, we are sorry to see that this happened. If this issue has not been resolved, please call our dedicated Customer Care Team at (800) 222-8985 (our team is available from Monday - Friday 7:00am to 4:00pm PST, excluding some Holidays) or email us at support@instantcheckmate.com and we will try to make this right.
Thank you
This business put my email and password on the dark web. After much difficulty I was finally on the phone with a staff member, but it got me nowhere. Take my advice and don't give them any personal information. I will take matters on my own and get.to the bottom of this. Now I have to change my password. Not a happy camper.
Mary - Although we are happy you gave us this feedback, we are sorry to see that this happened. If this issue has not been resolved, please call our dedicated Customer Care Team at (800) 222-8985 (our team is available from Monday - Friday 7:00am to 4:00pm PST, excluding some Holidays) or email us at support@instantcheckmate.com and we will try to make this right.
Thank you
Nothing here that cannot be easily and freely found with Google. Charged more than authorized. Completely disappointed.
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (800) 222-8985, or email us at support@instantcheckmate.com, and we will try to make this right.
If I were to buy another subscription from any of the sites on the internet I suggest using a cash app card etc and only the right amount in that account so they can't keep charging. Be sure to turn off over draft pertection. I only purchased one subscription for $29.99 then I added two extra features for $2.99 each. Within 2 weeks I was charged for another $29.99 and multiple charges for $13.99 $7.99 $4.99 $2.99. I've been haggling with them for over a week and don't think I'm getting anywhere. I tried one more. I tried another app for $0.95 for 5 day trial but on the same day they charged me 3 times for total $69.97 I canceled by the time the trial was up. It was bout a week later when I saw the charges so I contact them by email and was told that it's company policy NOT TO GIVE REFUNDS which I think it should be illegal to do that. They said I didn't give good enough reason to warrant a refund as well. I've had it with these companies. Even after I canceled the subscription I still get charges.
Although we are happy you gave us this feedback, we are sorry to see that this happened. If this issue has not been resolved, please call our dedicated Customer Care Team at (800) 222-8985 (our team is available from Monday - Friday 7:00am to 4:00pm PST, excluding some Holidays) or email us at support@instantcheckmate.com and we will try to make this right.
Thank you
Inaccurate information at best, Bullsh******* at most. There was very little information provided and what was provided here was inaccurate and incomplete. Waste of money.
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (800) 222-8985, or email us at support@instantcheckmate.com, and we will try to make this right.
People I don't know, and addresses and phone numbers I don't recognize were inserted into my information. My marital status was nonexistent, which is a problem because I am trying to date. My daughter's information was totally made up! I wouldn't trust that any information is true since mine was so off. This is a dangerous service!
Hello, we apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Thank you for understanding.
No marriage on anyone I looked up - all had been married; some multiple times. No death information on people that had been deceased for years. Criminal records not complete - knew of multiple convictions on multiple people that did not show up. Address information incorrect in most cases.
Hello Susan,
Hello, we apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Thank you for understanding.
I cancelled our subscription and got a confirmation email confirming the cancellation. Next month I was charged again. Called and was told I had only cancelled one account. I only had one account. Scam!
Hello David,
Thank you for taking the time to leave us with your feedback. If you feel that you have been charged in error, please call us at (800) 222-8985, or email us at support@instantcheckmate.com, so we can make this right.
Thank you
It goes ON AND ON with "loading your results" pages, until you hit the end after a long time where it asks for your money to see the results. Complete waste of time.
Hello Rustle,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to offer us feedback. While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website. Please reach out to us at (800) 222-8985, or email us at support@instantcheckmate.com, if there's anything we can do to improve your experience.
Thank you
From the business
The Leading Background Search and People Search tool on the internet. Enter a name and state to start your people search and run a background check.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Frank,
We’re sorry to hear about your experience and understand how frustrating it can be to see a charge you weren’t expecting, especially after canceling. While we’d like to help resolve this as quickly as possible, there isn’t enough information in your review for us to locate your account.
Please reach out to our support team at 877-564-3003 or by emailing us at support@instantcheckmate.com with your account details so we can securely verify your information, review your billing history, and determine what options may be available.
If you have any additional questions or need further assistance, please don’t hesitate to contact our support team at 877-564-3003 or by emailing us at support@instantcheckmate.com. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (Holiday hours may vary.)
—Instant Checkmate Customer Support