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HomeAway reviews

107 reviews
Categories: Vacation Rentals
Tel: +1.5126841100
domains@homeaway.com
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107 Reviews for HomeAway

Review Highlights

loraleid

If you are an owner allowing your property to be managed....please be aware this is happening.

pt21

You deal with the home owner and homeaway you just pay to put the vacation home on.

angelag19

Homeaway are LOADS better tan their competitors Holiday Lettings, believe me !

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Rating Distribution

All Reviews

▼ Sort by: recent

milenad
New Reviewer
10/19/14

For an upcoming tripI used VRBO.com, which is now a HomeAway site to book a house in Long Beach, CA With flights booked and deposit made, what a surprise that the homeowner cancelled on us because they received a longer booking that overlapped our dates. I then proceeded to book a second place. Surprise, same thing happened. I had used VRBO countless times with great success before it was bought out by Home Away. Do not rent through any of their sites. They do not take responsibility for the homeowners. They sell you cancellation insurance but it does not cover owners cancellation. And they do not issue refund on this if they cancel on you.

To make matters worse. The dates of the trip are approaching and I am now getting emails saying my payment is due on this cancelled booking. I called and spoke to both their customer service and the homeowner to make sure there was no book. And there is not.

vsp
New Reviewer
10/17/14

3 retired women rented a flat in Knightsbridge/London & arrived before check-in time while the cleaner was there. We left the bags until check-in time. The next day 1 of us discovered that her Rolex watch given to her by her recently deceased husband was missing along with some euros & an Oyster card from her carry-on bag. We notified the owner who acted disbelieving & mentioned that SHE always wore her jewelry when traveling. The bag was not out of her sight through the whole trip. We assured the woman we only wanted to warn her so future guests wouldn't be stolen from.
We also asked her to return the deposit after she had checked the flat after we left as my credit card was loaded.
She did & after saying how pleased she was that we left the flat in such good shape she deducted 90 GBP for agents' fees which in her contract clearly states the the rental price INCLUDES the agents fees.
Twice Homeaway rejected the review & finally did but left the owner tons of time to reply. I then said if she returned the 90 GBP to me, I'd just drop the whole thing. Homeaway then called me & said I was BLACKMAILING her & they won't publish the review. How is asking for money that's rightfully mine considered blackmailing. I've rented flats 17 times in London before & this is the first bad thing that has happened to me. DON'T RENT A PROPERTY ON RUTLAND MEWS! The flat is nice, the owner is not.

Tip for consumers: Be careful renting in Knightsbridge or the south of France from this woman.

Service
Returns
Quality
Ask VS about HomeAway
sic19
New Reviewer
10/17/14

I'm very disappointed with homeaway. I have rented a place in Natal/ Brazil. I based my decision on the 100% positive review from people who stayed there. The place was located on a very dodgy area, just behind a crack house. I was so scarred of staying there.
Fortunately I paid only a small deposit and was able to leave. After a big argument with the property owner.

I don't recommend it.

Service
Value
Shipping
Returns
Quality
Ask Si about HomeAway
shelqw
New Reviewer
10/10/14

Homeaway is merely an advertising vehicle for people wanting to rent their properties. They accept NO responsibility for misrepresentation on their website nor get involved when houses are not as shown on their site. Do not expect any help from them with issues on rentals as they will do nothing!

jackiel25
New Reviewer
10/8/14

NEVER USE HOMEAWAY! Do not be lulled into a false sense of security simply because they are listed on this site. Homeaway accepts no liability and no responsibility for anything. This is actually my 2nd experience with a terrible experience renting from their site.

The house we rented in Big Bear was infested with BED BUGS:

Moose Lodge
209 Elgin Rd
Big Bear Lake, CA 92315
property mgr Mary Power (909)744-7697
owner Don Orphey (909)744-7696

The owners Don Orphey and Mary Power are crooks. Don't rent from them because there are BED BUGS at this house. They believe that 1 fumigation is enough to remove the infestation and they continue to rent out this home to unwitting people. Bed bugs are a serious public health concern. They're resistant to pesticides, require multiple fumigations, heat wrapping and disposal of all furniture and mattresses. This house should not be rented for at least a year to be completely rid of bed bugs.

Unfortunately, I rented this place and paid in full before finding out that there were bed bugs. The owner refused to cancel our reservation through Homeaway and would not refund me the money. He laughed and said he wasn't going to refund us the money simply because we had "the heebie jeebies" (as he described).

We contacted Terminix who fumigated their house and they could not guarantee or verify that bed bugs were eliminated. The owner also lied to us and said that the Health Department inspected this house. We checked with the Department of Public Health and no such records exist.

It's really disheartening that such unethical people are allowed to continue rent this place intentionally spreading bed bugs to others and uncaring of the costs and damages that it will cause others.

This a link detailing two of the reports of bed bugs:
http://www.bedbugreports.com/city/ca-big_bear_lake

Tip for consumers: Don't use it

Service
Value
Returns
Quality
Ask Jackie about HomeAway
lindap50
New Reviewer
10/3/14

villa rental - property 6382906 - Houlgate , Normandy
we rented this villa in June 2014, and the pictures are very deceptive.
The whole building looks like a DIY project underway, with peeling wallpaper, dodgy electrics etc. When we made an honest review, and we have the pictures to back it up, the owner posted an extremely long rant about us being vandals and thieves.
The original reponse was removed by Homeaway, but was then replaced by one stating that we stole her towels , and only posted the 2 star review because she made us pay for them. Absolute lies, but homeway refuse to act.
Whenever a genuine review is posted (usually 1or 2 stars) there is a immediate gushing 5 star review to counter it , all written in the same tone and obviously by the same person.
Stay away from the Normandy Villa in Houlgate. unless you want the owner to slander you.

Tip for consumers: Don't be fooled by the 5 star reviews ,

Value
Ask Linda about HomeAway
melissad29
New Reviewer
9/15/14

Disappointed with the property we rented in Waipiti Wyoming. Overrun with mice! we didn't touch the hot tub until we cleaned it! wondering what the cleaning deposit covered!! it was "surface clean" but mouse droppings everywhere.

jennifera44
New Reviewer
9/2/14

Hazelwood Cottage, Warburton East is a truly beautiful get away. Nestled in the foothills of the Yarra Valley it is surrounded by stunning forrest and views. U can feed the donkeys,variety of bird life and u can walk up to the top of the property. The Viaduct and down the Esplanade to the dam. Through beautiful forest . Walk down the road to the bridge to the Yarra River. Lots of things to do in Warburton. Eat, drink,walk. Its a real insight into the beauty of Warburton and surrounds.
The cottage has plenty of room. 11 of us stayed and we still had lots of room to move.There is a lovely heater to keep u warm, air con for summer months, piano, pianola, DVD,s. We enjoyed the fact that as a family we were able to sit together, talk, sing (or have fun trying)playing games , table tennis, go for walks at night and weather permitting sit under the stars. A truly beautiful getaway. Recommend Hazelwood Cottage for a perfect getaway.

jessicab53
New Reviewer
8/31/14

Stay away fom this site.i'll be visiting NYC in October with my family. We're from Italy. I have been making enquiries through Homeaway for several weeks. I have being scammed twice already but I'm glad I have not fallen prey and my money is safe . I've googled one of these agiencies' names to find out it's on fraud lists already. Beware homeaway or VRBO, their sites are hacked all the time. If you get replies with offers which seem too good to be true, then you know they're scammers. These scammers reply to your enquiries out of the Homeaway messaging system, they'll email to you directly. Homeaway accounts are easily hacked so scammers have access to our personal information, eg email address, how terrible. Never had any problem with Airbnb.

Tip for consumers: Never reply to messages from personal emails rather than Homeaway messaging system.

Ask Jessica about HomeAway
rodrigov1
New Reviewer
8/28/14

I totally agree with all the comments made about HomeAway not accepting negative comments. We had a terrible experience with HomeAway Spain regarding property 1083444. When we arrived at the property the owner told us they had double booked the place but to take our things up anyway. When we did so we were surprised that there were 4 other houses surrounding the property, we were never told this by the owners and the photo is misleading. We then asked if there were children staying there to which the owner replied yes, and if you don't like children you can take your things and leave seeing as we have this already booked. We were extremely upset and the husband came and moved us to another house. When I made a comment about the difficulty of arriving to the property because it is a country trail more suited to four wheel drives than small cars like mine. The owner replied saying that we had left the place because we didn't like children rather than saying they had double booked the property. I have had to block the owner on Facebook because she is stalking me with unwarranted comments. When I sent a letter to HomeAway regarding this situation they said there was nothing they could do as they do not check the veracity of the comments made so an owner or traveller can write anything and they will accept it, unfortunately they changed my comment but not the owners. I will never use HomeAway again after this experience and I warn others to be careful as well. Another point that must be made is that the property is listed on different HomeAway pages at different prices.

Tip for consumers: Look around the site will come up at different prices on the same web.

Ask Rodrigo about HomeAway
tcbt
New Reviewer
8/18/14

I would not recommend any to use HomeAway. They mislead us in renting an apartment, by announcing a wrong address. When we complained to HomeAway - they were completely ignorant in finding any solution. And don't expect them to reply quickly. Their policy aim is to answer within 24 hours - not gonna happen. I got a reply after 16 days!

miker101
New Reviewer
8/17/14

HomeAway - France, in Saint-Guyomard – Brandecel; Property 69981.

The hamlet itself where the house was located had little appeal, and the house was not a house with much charm and character: the hamlet looks a bit like a building site and the house smelt as if it hadn’t been cleaned thoroughly in a long time. The bathrooms were disgusting, orange lime scale around the shower tiles with a very shabby old shower curtain and bath mat, nor did the toilet flush properly and on occasions and I had to keep readjusting the cistern. The sofas in the living room smelt strongly of dogs and the rug as if it was starting to deteriorate.

But it go worse...My children, who will be 12 and 14 this year, got verbally abused in an aggressive manor by the owner. The kids were alone near the pool - about 1 m deep - but are strong and proficient swimmers. In addition myself and my partner checked on them regularly. The owner must have seen the kids alone and aggressively and abusively shouted at them. The children arrived back in the house, pail and quite frightened as they had feared he would hit them. I went to the owner and asked what had happened. He stormed at me together with a dog next to him, telling me I would "live to regret it the rest of my life if I dared ask him questions". I insisted in a calm manner that it was important we discussed this and cleared the air. He was furious because of this and stormed at me with his fist raised, ready to attack me. At this point, his wife came out and stopped the owner who stormed away shouting and cursing. I tried to get further clarification from his wife who said "My <name> is just like that, he explodes at people and then he feels better, Some people cannot handle it – bit tough for them!" Realizing there was little point in discussing it further; I went back into the house and left it there.

This was the second day of my family holiday and, as I am sure you can appreciate, far from the start of the holiday I had imagined. Following that, my children hardly dared to go out-side again, concerned that owner would be there and would be confronted again in an aggressive manner. We were all craving for a quiet time in the French country side, but being afraid we would run into him again we decided to spend our time as much as we could away from the house; leaving in the morning and coming back home as late as possible to avoid conflict with what appeared a very emotionally unstable landlord.

I have tried raising this with the customer service at HomeAway, but even posting a negative review isn't possible. I read since then online that HA refuses reviews with less than 3 stars.

The owner has also refused paying back the deposit: he basically waited for my complaint to HA and now is essentially blackmailing me. "remove your complain or you don not get your deposit back". He naturally added a whole bunch of unpleasant remarks, which I won't quote.

It's very frustrating feeling this powerless against all of this.

Anybody else out there with similar experiences with HA?

MR

Tip for consumers: Stay away from this.

Service
Value
Quality
Ask mike about HomeAway
b-ll
New Reviewer
8/14/14

Renter Beware - Home Away #18828 in New Port Richey, Florida, on Evesborough Drive-The owners have NO integrity. Arrived at the house 40 minutes beyond check-in and the owner (lives three houses away) was still fixing a leaky toilet and cleaning up. The house looked ok so gave them benefit of doubt…what a mistake. Ended up spending week listening to multiple fire alarm going off at all hours of day & night and the owners solution was to take fire alarm and NOT replace it. Hello can you say safety concern! The back entrance door to the garage had a missing window which totally compromised all security and could allow anyone to just walk in and take your belongings. The kid’s bath had a large window right in the shower so the neighbors could see right in (hello!). The kid’s bathroom toilet ran non-stop. You could not adjust air conditioning, you were not permitted to open blinds, grill not included, etc. etc. To top it off our family spend two hours prior to departure cleaning unit, like we always do when renting a home and the owner refused to return our security deposit, claiming there was a scuff on their 20 year old white sink. Refuses to return emails or calls....NO Integrity! Renters BEWARE OF THIS ONE!!

Tip for consumers: Renters BEWARE

Service
Value
Quality
Ask B-L about HomeAway
stevel53
New Reviewer
8/13/14

I advertise 11 condo's in an Ocean vacation location in the US. I have very good response from renters, selling out every summer. HomeAway customer support is very good. I do have some issues with them, but nothing serious, they work hard and try hard to accommodate. I am sure some have bad experiences due to a poor rental choice, but most home owners work very hard to make their guests happy, I know we do. It is a bit distressing to see so many 1 star reviews. The problem with a site like SiteJabber, is that all the negative experiences get reported but not the positive ones. The positive experiences see no reason to report a problem!

adrianf12
New Reviewer
8/10/14

As an advertiser, having used HomeAway one year, and Abritel, their French name, this year, they have been totally useless and produced just two lets in the two years, which barely met the cost of the subscription. All they do is send you weekly demands for MORE money for special deals. We were stupid enough to respond to one the first year but it produced absolutely no enquiries either though it cost us £50 extra. Holiday Lettings have always produced a regular stream of bookings for us so I will NEVER again use HomeAway or any of its subsidiaries. They have a promise of refunding your money if you receive less than half a dozen or so enquiries, but I notice in both years we had a whole load of 'spoof' enquiries from people wanting dates already booked and marked on their calendar (from our other letting agency), as well as two or three fraudulent enquiries from people wanting us to send them money. We reported these frauds but HomeAway didn't sound interested and just said there was nothing they could do to stop them, and yet we never get them from Holiday Lettings. Twice bitten, we will never waste our money again.

lindam107
New Reviewer
8/9/14

Thought I had found an ideal place for holiday with extended family - Homeaway reference 1149645. It did not have any reviews but I was keen.

They also have another listed as ref 6396161 - almost the same (thought they might be next door) - this had several reviews. It was slightly cheaper.

Looked at the first location tonight and it had a new review - checked and it was exactly the same (word for word) as a review for the second place from 2013.

Also put off by the homes being advertised as belonging to Mr McGrath (first one) or Sir McGrath (second one). When I made an enquiry about the first I received a reply from Planet Costa Dorada. They did not answer the query - just stipulated that bookings had to be to and from a Saturday,

Had shortlisted other properties on Homeaway but this has put me off them all!

Homeaway do not seem to have any resource to answer any concerns - Please sort this out!

alexs233
New Reviewer
8/9/14

First I have to say ask for Samantha when you call because the world class treatment. Her ability to make you feel welcome is first class. My rental, I rented a beautiful room with an amazing ocean view and I have to say because the feeling when I saw the Sun rise was so breath taking. This was my 5th rental from Samantha and it's been nothing short of an amazing experience, ambiance was impeccable and Samantha and her staff was extremely attentive to my needs and responsive when you need room service. I will be back over and over and will only rent from Samantha. I also learned that she owns the beauty salon. This is where you will find her. I highly recommend you call the beauty salon and ask for.

jadew6
New Reviewer
8/4/14

i found a place to stay in costa rica via this site. i have not read the reviews on this site yet. but i will since now i am curious as to why it has such a low rating. i last used this site in 2012. so maybe some things changed in 2 years :)

gerards17
New Reviewer
7/31/14

I confirm what I read on this site. HomeAway doesn't accept negative comment.
We rent an apartment in NY Astoria (Ultra Modern Apartment) .
This apartment was for 2 people and not for 4 people.
The second bed was a totally uncomfortable inflatable bed.
The floor creaked, there were no curtains on the windows, we could hear all the noises from upstairs and Home Away refuses to publish this comment ... even if certain points were positive.
Be very careful when your read comment on Home Away.

sues42
New Reviewer
7/31/14

We had a horrible experience with HomeAway. They also don't accept negative reviews of the properties. I stayed in the Salzburg castle with my sisters at the end of June. The owner Christine very rudely told us we could not stay there as she double booked it, even though I confirmed with her an hour before. There were also 84 steps after reaching the top of the funicular which was not mentioned in the property description. And ALSO, the owner Christine has a room in the apartment and she comes and goes as she pleases.

petern19
New Reviewer
7/16/14

Listed with HomeAway and can not find my property listed in the Resort that it is to be posted.
When I put my Property Id in my property does not come up.
This BS I have no booking this company is full of ----
Going to complain for refund plus they have to let it run for free for a year or i'm filing with BBB they are scamming the Owner Check your Ad as if you are a renter.

rennak
New Reviewer
7/3/14

HomeAway and VRBO claim to have the best exposure...but their individual customer service is really NON-EXISTENT!! YOU CANNOT TALK TO ANYONE WITH AUTHORITY, thus you get 'PAT' answers to the issues that are affecting your listings. Our issues started when we realized that the calendars that we use through them were set up with last year's dates. We finally found a number for customer service and filed a concern. A couple of days later we received an e-mail saying that others were having the same issue: "I appreciate you taking the time to let us know about the issue you are experiencing. This is a known issue that a small number of users are experiencing with the site, and it should be fixed in a future update. I have assigned your issue to one of our technical support agents who will notify you via email as soon as the issue has been resolved." ...AND IT SHOULD BE FIXED IN A FUTURE UPDATE??? Are you kidding me now??? This has been an issue for a long while already. I called yesterday and spoke to a young man who assured me a supervisor would call me yesterday NO ONE called...I called again today and was told that there was no supervisor on hand (I WAS TOLD THERE WERE NO SUPERVISORS ON SITE) I was on the contact list; however, it could be days or even weeks before anyone would get a hold of us. I was told a lot of other customers have issues and that they are ahead of me. So I guess we're in line, but our summer rental session may be over before they even get to us. This is an expensive service and we have several properties. It's wrong when a company gets so big it is your best venue for advertising, but because they are so big, they know you don't really have any other choices...SO!!! They've got you! Somethings wrong with this picture! If I ran my business this way I wouldn't be doing business, because people would find other companies. SINCE VRBO and HOME AWAY merged their CUSTOMER SERVICE RANKS A HUGE "MINUS 0". Customers are confused by the calendars and we have already lost business because of them...and we're talking major money THEY MAY BE THE BIG GUYS IN TOWN, BUT WE ARE TIRED OF THE TOTAL LACK OF CUSTOMER SERVICE!!! INDIVIDUALS AND MANAGEMENT COMPANIES ARE PAYING VRBO AND HOME AWAY MORE AND MORE AND GETTING LESS THAN NOTHING

pt21
New Reviewer
6/26/14

Homeaway is awesome. You deal with the home owner and homeaway you just pay to put the vacation home on. The people are very helpful I never had to wait to talk to someone at homeaway plus you talk to a real person! So the negative rewiews would have to be lack of communication. With the people who are trying to rent. Ask questions most homes you pay the cleaning lady and you bring your own lines. I think it's stupid to bring your own linens but you do at some homes. So bottom line homeaway is awesome

stevens62
New Reviewer
6/19/14

VRBO and Homeaway are owned by the same company and share the same customer service telephone system. I am a homeowner with a rental property and it is from this perspective that I write this review.

First of all, if you need to contact customer service for anything, plan on a long, long wait on the telephone. It is like entering a black hole. You might need to call because your site needs renewal, or to problem solve their search engine (which does not use Key Words, despite its claim) or a variety of other unexpected reasons. When you do reach someone they are very nice and can be helpful, but should you need higher level support, you need to hope they call you back (usually they don't call back unless you send multiple e-mails, and even then it is questionable. If if they do, hope you are available, because the only way back to them is through the endless waiting on the phone line. They do not provide any direct way to reach the person who called you. They say, "feel free to call us back if your issue is not resolved. They really should be advertising that they guarantee a long wait for customer service no matter when you call, 24 hours per day.

I actually switched to VRBO from Homeaway due to their terrible customer service (for two weels before my listing was scheduled to expire I had sent e-mails asking for assistance (they promise 24 hour turnaround - HA!. It was not until after the listing expired that I received a call. Only after I switched to VRBO did I realize that they used the same support phone line.

The site that the owner needs to input information is confusing as well, It is very easy to think that you listed three bedrooms and two baths and later discover that it only recorded 2 bedrooms and two bath, making your listing unfindable by someone who is looking for a 3 bedroom rental

So seller beware if you plan to use VRBO or Homeaway.

mary-anns2
New Reviewer
6/17/14

Rented the King's house in Long Lake NY and it was one of our most pleasant experiences. The home was rustic and very clean and most comfortable. We met the owners and their nieces and we were welcomed by all. Mom is 91 and she had a great time also. Thank you to the family and hope you get a lot of rentals there. You will be extremely satisfied.

angelaw22
New Reviewer
6/5/14

The website claims that there are 'no hidden fees' but when I booked a flat in Paris the owner emailed me and informed me that there would be an additional 130 euros for linens and cleaning. At this new price I decided I would rather stay in a hotel so emailed the owner to cancel the reservation because there is no way to cancel on the website. I have had back and forth emails with the owner to get him to cancel the reservation and so far have had no luck. He took my deposit without informing me of any 'no cancellation' policy and is telling me he is going to take the entire amount off my credit card. I've had to dispute the charge with my credit card company so still waiting to see what happens with that.
In all, either stay away or be very methodical when booking. HomeAway takes all the control away from the traveler and puts it in the hands of the owner

angelag19
New Reviewer
6/3/14

Homeaway are LOADS better tan their competitors Holiday Lettings, believe me !
At least you get to speak to a person in customer services ( in your own language) with Homeaway - Holiday Lettings customer services is enough to give you a siezure.

I like Homeaway, just hope they don't go the same way as HL and get too big for anyone to care anymore.

haroldk12
New Reviewer
6/1/14

Worst experience ever. Stay away and stay at a 5 star hotel. Terrible customer service and no responses except form responses. Owners are just as bad. They tell you one thing and do another. Place I rented was filthy and misrepresented online. One of the worst experiences of my life and on top of that - allergic reaction from intense fragrance. I did a dispute on my credit card with photos and in-depth documentation and then received "payment reversed" email from the site. I called credit card to confirm credit. Will keep watching to make sure. Stay away from this site.

georgeh47
New Reviewer
5/27/14

After a non-conversation with HA (in which I heard nothing but meaningless
"Corporate Speak"), here is the communication I sent them today:

Recommendations and Criticisms:

1. Restore STARS with property listed on the FIRST PAGE coming up after
HomeAway,Drome,Provencale into Google search. Our earned 5 Stars should be there, not buried because we don't have 3 reviews all with stars. HA never gave us any warning, never sent an advance email of this change.
Apparently HA did not deem this a significant change!

2. Our reviews w/o STARS are now relegated to CUSTOMER COMMENTS which, from a Renter's point of view, are quite unnoticeable... since there's no headline or large type attracting attention. Why does HA make them not easily noticed???

3. THEN, HomeAway arbitrarily makes the "Corporate Decision" (without ever warning the Owner and quite probably without any Owner Advocate present) that "you have to have 3 starred reviews BEFORE STARS WILL EVEN SHOW UP on the initial FIRST page (next to the little picture of Prop.73350).

4. HA increases rates and complication each year but, as Owner, I am getting less and less response. HA pages have become jammed with too much border stuff, top-heavy with adverts. Those customers I do manage to get in touch with (even though most of the time this year there are NO PHONE NUMBERS in Dashboard) tell me that this site has gone from very user friendly to quite the opposite.

5. When a vacationer deliberately sets out to savage years of an owner's good reputation (with the ONLY bad review we've ever gotten), HA keeps their venomous review on our site ....apparently forever. It would have been pushed off
to a subsequent page if HA hadn't decided to take what are now Customer Comments off the review list. When HA is asked how long such a malicious attempt to savage will be on site..... they don't even bother to answer.

6. I learned recently that HA actually sends those who apply to my advert the rental sites of others in competition with me!
Is this how HA responds to loyalty year after year? How much should we pay to be UNDERMINED even more by the very corporation we've paid handsomely to make money for us????

7. The typography is so SMALL on the list of REGIONS, DEPARTMENTS & TOWNS in France (of which ours is one)...as to be difficult to use. A portion of these Location Lists is always hidden from view: the Renter has to figure out just how make it work. Vacationers don't relish jumping through hoops to get a rental.
HomeAway needs a Graphic Designer, a Typographer and an Owner Advocate.

HomeAway used to be a really clean, clear, easy to use site that brought results.
In just a year, our replies have dwindled down to just a few. That says it all.

George Haling
(with HolidayRentals -HomeAway for 15+ years).

jerryb45
New Reviewer
5/16/14

Beware of the Carefree insurance offered on this site. It is a complete RIPOFF. After I was confirmed into a condo for a month this fall, I got a message from Home Away/VRBO saying they had cancelled all bookings by that lessor. When I asked how to get my insurance refund, this is what I got---

"Thank you for contacting the Trust and Security department of VRBO®, HomeAway®, and VacationRentals™.

"In this situation the only advice that we can give when it comes to trying to recoup your funds that were lost are to either continue reaching out the owner and get it from him or if you are unable to do that then contact your credit card directly and dispute this specific transaction.
"In regards to the insurance that you purchased it would not come into play currently becuase this owner is under investigation with us and a decision has not been made on the property owner and the insurance only coveres a fraud that is declared by us.
"Also even if it did cover it, one of the steps in using it is to go back to your credit card company and have them try to get it back first because they have a lot more clout when it comes to their ability to get funds that were lost.
I hope this adds some clarity to this difficult situation."

So, the coverage provided by your credit card company is better than anything HomeAway/VRBO offers. And a fraud is only a fraud if HomeAway VRBO says it's a fraud. And they only pay off if they feel like it.

I will never trust these guys again.

shawneej
New Reviewer
4/17/14

My friends and I are currently being denied access into a home we rented for the weekend because according to the "seller" she never received the payment. I told her I can email a copy of the invoice my friend and I had, to prove the payment. We also told her we each had a pay pal receipt number. Pam Shier claimed she never received the email, which is hilarious considering there weren't any discrepancies when we were paying!!! She also didnt allow me to speak. She went off saying she doesn't have any emails from me and that I am trying to scam her. What???????? My friend and I contacted PayPal who filled a dispute against this fraudulent owner. The next day he received an email saying the owner is issuing a refund. I'm still waiting on my case

alexandraa8
New Reviewer
4/4/14

I have had a single bedroom listed on VRBO and HomeAway since May 2011. The sites have been a god send for us. We have been able to keep our home due to the revenue. Our guests have been delightful and many are now lifelong friends. I have used the basic plus featured property option and I have seen more and more rentals over time. I tried Craigs lists and got nothing but weirdos and scammers. I have had questions and sometimes the customer service number has been difficult to find but once I spoke to customer service they have always been helpful.

lyndam8
New Reviewer
4/1/14

homeaway.com is going bad with too many homeowners unsatisfied with their lack of protection from frauds and bad reviews . Stay away from this site, they are very expensive and they lack experience on how to grow a business worldwide.

debbyg2
New Reviewer
3/14/14

I was scammed and homewaway would not help at all. They said the owners email account that went from their site to them was hacked and so I was communicating with someone other than owner. Home away knew it was hacked and said they sent a mass email out which I never received. They said it wasn't their problem even though the contract I received had all there logos and was the same one they use would not help us get our money back. DONT USE HOMEAWAY!!!

cs64
New Reviewer
3/3/14

As homeowner, homeaway.com customer service is pathetic. They change the website at will, removing previous amenities and are not willing to replace them all the while increasing the price.

susanf21
New Reviewer
2/26/14

I rented a vacation rental in Ogunquit, Maine. The landlords lied and intentionally mislead us. It began with them shutting the water off for the last three days of our 30-day lease. The landlords then lied to us about their extremely inefficient heating in their other rental, which we then moved into for three months during the winter. There is a long list of what they did to us and then did not return our deposit. I will never deal with homeway.com ever, again. Do not trust their bogus, embellished reviews.

phyllisl3
New Reviewer
2/25/14

I am a homeowner that advertises 3 properties on Homeaway - they are ridiculous to deal with - I have never received a bad review on any of my rentals 4 months ago I rcvd a bad review on my rental - problem is the people never stayed at my home - it was a bad review posted to my home - which hurt my rentals - it took a month to remove the bad review as it was for another home the renter stayed at! - I rate 5 star - now I just recvd another review (bad) which we were shocked at - only problem is this renter stayed at my villa 8 months ago - never complained once during or after the rental - I got a very poor review because a cable repair man didn't show up to repair the cable box that broke down during their rental - we have no control over cable companies - as we all know - yet these renters had the nerve to complain about this 8 months later and complain about the home - even though they saw a virtual tour of the property - everything in the home was new - bedding, appliances, etc - the review didn't even sound like our home - the renter had said in her emails the place was great! so I tried to resolve the matter with the renter - who has not returned my calls or emails - so Homeaway is printing this bad unsubstantiated review on my site - I think some people are just malicious or nuts -- and we got one out of hundreds of renters we have had - which is unfair - especially since we have tried to resolve the issue - but 8 months after is pretty hard to resolve- seems totally unfair - there should be a time limit on reviews - as its pretty tough to try to resolve an old complaint.

Another issue - they have a new book it now key - one renter used the key - but the property had just been rented to another party - so I refunded the funds immediately - got a confirmation from homeaway that the refund had been processed - a week later homeaway said they were depositing the funds into my bank account with a service charge - when I contacted them about their error - I was told it was a computer glitch - I have to send the refund myself back to the renter - but it will take another 7 days for the funds to actually be rcvd in my bank account which is totally unfair to the renter who was supposed to be credited immediately - looks bad on me as a landlord,

Since VRBO and Homeaway merged the service has gone downhill - they monopolize the rental market now - the service stinks - my costs have gone up $200 per listing - so I am now paying over $1600 per year - yet you can barely find my listing as there are too many on the site! A smaller website is much better - but they are being eaten up by this greedy company that offers no customer service to renters or landlords!

cleoa9
New Reviewer
2/22/14

If I could give it negative stars I would. They don't check that the listing are real until after there is a problem then they offer no assistance. I rented a property and paid for it only to find out it a scam and lost my money. When I called them they were no help. Told me to contact the "owner". Poor business practise to allow anyone to list without checking it out.

rjn
New Reviewer
2/19/14

My rental experience was so uncomfortable that I left with two paid days left. My biggest beef w/HomeAway is the website will NOT allow you to give a honest personal review that is not 4-5 stars…in my opinion this is less than honest. I tried to tell 'my story' 3times,and was refused every time. Horrible business ethics.

stephenk28
New Reviewer
2/11/14

Do not rely on customer reviews for any Homeaway companies. They remove the negative reviews. I had a horrible experience. The place I rented had a horrible septic problem and smelled like raw sewage. I learned the hard way. Hopefully this will help others from wasting their money the way I wasted mine. Do not trust any properties on Homeaway or VRBO.com

tonyq1
New Reviewer
2/6/14

Someone has managed to get hold of my creditcard and create 4 listings with it. Homeaway claim they know nothing about this but they have been able to find the listings and remove them. Go figure!!

katiew10
New Reviewer
2/3/14

Maybe there are good listings with Home Away BUT the one I stayed at WAS NOT. Oh sure the pics look all beautiful and promising and the amenities are listed to reel ppl in,,BUT when we arrived property 380286 was dirty and the cleaning ppl were still there! They said they cleaned everything but we watched them and they did NOT. Pretty dumb to say that when the renters are in the property. Property said it slept 8 and that included 2 sofa beds that the owner raved about for our children and they were both broken with springs sticking out!!!! Towels had pubic hairs in and makeup stains on some and the towels were so worn out I wouldn't wash my car with them!

The owner's response was that her property was beautiful and we were getting a great deal. The price was nothing diff than listed on the site. We weren't getting any special rate. She told us she didn't believe us even after we sent her pictures!! Her cleaning girl apparently lied to her about how she had been cleaning the owner's property or the owner knew it was in the condition it was and didn't want to admit it. We had to buy air mattresses for our kids and new bedding and after our stay was over the owner finally agreed to reimburse us for what we bought but nothing more and only IF we didn't write any reviews on her site. We didn't want another family to have the same experience so we opted to tell her to stick it and write reviews. The website keeps shutting down every 10 seconds and is almost impossible to write one! After getting our review the owner called me and begged us to remove it, but we refused and so she commented with lies below our review saying she replaced a sofa bed for us and bought us new things to replace the stuff that was unusable or broken immediately. She said we targeted her for money!!! What a horrible owner and Home Away said they could not dispute these issues. How can a company allow an owner to list a property that is false??!! Recently I have forwarded a copy of our receipt to Home Away for the things we had to purchase in able to stay in her cabin and they said they are investigating it. I highly doubt they will do anything and will be shocked if they reprimand the owner for trying to blackmail us into reimbursing us only is we didn't write a review. This COMPANY should be reprimanded.

These properties are supposed to be Homes Away from Homes and the property we stayed in clearly was not. No one should have to clean a property upon arrival and buy things that are promised on the site. A horrible experience with the owner and this company. Will not rent with them again!!

mickw5
New Reviewer
1/25/14

We've been renting our French gites through Holiday Rentals (now Home Away) for the past 8 years, with fantastic results… until this year. Just one booking, the rest are all through Holiday Lettings. I'm not sure what has happened; a greedy new policy trying to tempt you to pay more for better search results hasn't helped. And judging from this page, a great many dissatisfied renters and owners. Feels like I've wasted a big chunk of our advertising budget, and I won't be looking to renew. Shame, after such a good service for so many years.

briank31
New Reviewer
1/23/14

What poor policies and customer service. I've spent hours back and forth trying to get simple answers and payments resolved as an owner. I have been relying much more on Airbnb for this reason. Really wish VRBO had a different payment processing partner.

helenm45
New Reviewer
1/21/14

They are just an advertising space for unscrupulous property scams. Homeaway do nothing to resolve problems. They advertise properties but the location is not accurate. You wont be where you think you are. Being miles away caused me problems.
Owners don't respond and are not always genuine owner.
Very dangerous site andHA have no power to help once you have been scammed, sent to wrong accommodation and ripped off. Telephones manned by robots

annmariec
New Reviewer
1/20/14

Tried to reserve a property and began initial correspondence with the property owner. Home Away then sent me an email saying the property was a fraud and I should stop all correspondence. WHAT??? You don't vet your properties before listing them on your website? Now some creep has my name and address, they are lucky I did not give this criminal my payment information. Their "security" department, just said, "Sorry, this one slipped through the cracks". Really?? How can I ever trust that any property is valid. I would NOT use this site to list my rental property.

rosariaa
New Reviewer
1/19/14

I had a good and honest visibility with fewo direkt and holiday rentals.now all the small european sites have been inglobed by home away,and though i am a owner with 34 reviews,if you filter propriety by reviews,i am on the 3 page,after propriety with 2 reviews.because i pay only the basic level,which is 3 times as much as what i paid with the former sites.i get almost no good requires,since the site has put so many proprieties on and give space only to the platinum ones.living in a town like palermo,where rents are low,i can t make a honest policy to my guests having to pay so much for advertizing.do you know any other option?

kellyb60
New Reviewer
1/10/14

I have been reviewing many of the properties that HomeAway has advertised and I asked about rental 3233984 in Barbados. When I inquired about the cost, the price doubled. When I emailed the manager back and asked why the price jumped, she stated that the rate was per room and we had eight in our group. I emailed back to say that the website states the rental basis is "per property" and does not say "per room". Her reply was that it's common practice with villa rentals. I was looking for complaints about this company when I came upon this SiteJabber site. I'm so glad I did. I will avoid at all cost!!

sueh22
New Reviewer
1/7/14

I've used Homeaway before with good results, but lately I've noticed a change for the worse. Twice I have used their "instant quote" only to find that when I contact the owner the price is double what the quote said. I won't be using them again.

jackf29
New Reviewer
1/7/14

This site will list illegal short term rentals that are baned by city ordinances and continue to do so even when notified of the problem.

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