Very poor Management communication and their customer service was nil. (in 39 reviews)
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I have rented on Homeaway as a tenant and have been VERY happy with the rental experience. Now I have just started listing a furnished apartment on Homeaway and have only just taken a booking from my first tenant. I hope I can still keep my rating 5 stars down the road both as tenant and landlord. I will certainly update my review if that changes because transparency is very important with the boom of this new temporary/furnished rental trend. Be warned, scammers will infiltrate!!
I am considering as a landlord using my own rental application to learn more about the tenant when I use Homeaway -- and I definitely do use a lease. I also am going to learn more about the landlords moving forward when I rent as a tenant -- ask lots of questions. I will look up on the local tax rolls to be sure that this person truly owns the property. With the new Airbnb trend I will need to be sure it is not an illegal sublease (which is becoming very commonplace). So even though -- so far -- I have had great experiences with Homeaway, I can see there is need moving forward to be a lot more cautious. The key is to do your own research, get your own verification from the other person -- get last names, ask for their website, ask if they have a Facebook and linkedin, ask for a driver's license picture (for goodness sake bouncers at a bar ask for that,certainly you don't need to be shy about that). And I mean both tenants and landlords should do this! Don't be shy! I don't want some bad actors to ruin my experience in renting vacation/temporary homes -- this is a much needed service for me that I enjoy and appreciate. Just be smart!
I booked a reservation based on their cancellation policy but when attempting to cancel because of a change of plans the cancellation policy was not honored and a refund not issued. Homeaway did nothing despite their 100% refund policy but refer me to the owner.
I have rented through these agencies in the US and in Italy for many years.
I just began to notice that when I write a review, and then I see it on line, ANYTHING that I have said that is even slightly negative or even suggestive (ex. should have a can-opener and measuring cup in the kitchen) isn't in the published review.
NOT FAIR! NOT HONEST!
VBRO/Home Away does not take a position nor do they assist in any way SHOULD any portion or element of your trip go wrong. They will allow your to file a complaints and send it to the owner but will not allow you to see the owners response. Clearly tainted and biased with no ethical rules for anyone to follow. Seems like the perfect business plan, making money, without the risk, taking a non-position makes them essentially a middle man, where eventually someone will get a raw deal, while they disclaim or disavow. You would be better off doing enough research to find your own situation, you use them, they will be of no assistance, they are nice, but it is easy to be nice when you have no vested interest in the outcome, no dog in the game. There complaint procedures lean toward the owner granting them complete autonomy in the resolution. Complete waste of time and money to use them as a third party source for vacation rentals. Never again!
GET out from under HomeAway, VRBO, and FlipKey!!!
HomeEscape is the NEW GAME IN TOWN...NO FEES FOR OWNERS!!!
I am currently listed on HomeAway (8 years) VRBO and FlipKey.
1. I feel like I work for them! I'm tired of being rated
2. high fees,
3. Flipkey keeps the $$ until they check in!
4. renters have told me they were discouraged from dealing with me directly...but upon reading my reviews, decided to do so.
They get their $$ from advertising. Yeah...I don't mind paying...I just don't like feeling oppressed! I own the properties and I have all the work and liability. They make clean easy money off of me.
So far...so great is my experience with HomeEscape.com Encourage all to pass this along.
we had to wait each time to hear from the owner and sometimes they never even bothered to let us know that we couldn't rent from them. Either they want to rent or not, they shouldn't be on the site and say that our dates are available if they don't want to rent.
the following was advertised on Homeaway site by the property owner
“Oceanfront--Beach Locker-- $Nov 7 & on only $395/week$!-$$ Dec only $675/month”
The failed to meet their advertised rate, and then when insisting on the price wrote back the property was rented to a "Return" customer.
Failed to respond timely, the phone number has voice mail that is always fully, and the insisted you pay by personal, Check and not paypal as indicated on the advertised page (claiming in email that reasons being the charges are to much), or could be that Papal safeguards against bad faith acts as this. Seem peculiar you cannot pay through Homeaway. Then surprisingly the reviews of past customers have , (as she explains) mistakenly been taken down by Homeaway. Beware of this private owner at " Ocean Creek" Myrtle Beach on the site
I am in a staged house in fl , it's set up to sell not rent . It has no sheets on 2 of the beds , the master bed has sheets that do not fit and feel and smell dirty and the mattress is Grosse
The air didn't work when we arrived so had to stay in hotel 1st night , Internet wouldn't work with my wireless laptop, I had to call the owners internet company to try and fix, I ened up going to Walmart to buy a Ethernet line to hard wire it so I could get some of my work done, the owner sent out the internet people and he said the owner paid for the cheapest service offered and it didn't include wireless internet.
Then I saw $#*!roach s in the living room and had to sweep one outside. Than there were huge ants in the bathroom when I got up in the middle of the night. The house feels dirty.....
also someone came in the house while we were gone because there was a vacuum in the pantry , now was gone. I am out of here, I don't feel safe and it feel really dirty...I tried to find a number to reach homeway..no luck I should have looked up the reviews first
the old saying is true if it sounds to good to be true, it is.....trying to get back my 1400.00
STAY AWAY FROM THIS COMPANY
LGA Consulting LLC, Miami Blue Consulting LLC, Green Paradise: I have never experienced such a low level of guest service in hospitality or any other industry. Actually, I am not even sure there was any guest service at all. Before we even got to the property, we have been threatened by Yaelle Baviere, Area Manager at LGA consulting LLC. Apparently she was not responding our inquiries because she was sick. She even told us that she had 50 other appartments to deal with concentrating in correcting our English spelling instead of focusing on the information needed for our arrival. There was 3 days left to our arrival and we still didn't have the arrival information promised (5 days prior according to contract). There was nobody to take charge of our file while she was sick so instead of informing us politely and apologize, she preferred to treat us like anything else but clients. Nobody from the company was able to help us or take over our stay so we had to deal with an angry employee with the worst manners ever.
On site, we met another manager. Nothing was offered to us for the situation caused by Mrs. Baviere. Mr. Gregory Lefortier came to meet us as we had to change room the very next day of our arrival. It was not ideal as we had planned our trip, but not a plumbing issue on our original room. Only 50$ was discounted for that unfortunate situation. M. Lefortier even had the nerve to tell us that Mrs. Baviere was no longer working for the company when we complained. Surprise, she is the one that replied to us when we realize that we didn’t get our deposit 5 days after the departure. When we contacted them to inquire about the refund of the deposit, we were told it was done the next day we had left. Why not tell us, we are sorry we will do it right away. Instead, we discover it was never done and they actually did it on the spot which caused us to receive our deposit 7 days after our departure as oppose to 2 days as stated in the contract.
The first night was supposed to be in an upgraded room for the inconvenience of a water issue in our original apartment. The apartment strongly smelled like mold, the pillowcases were stained like they had bedbugs in the past and the bathroom fan that is connected to the light was making such an horrible noise, I had to shower in the dark. It was too painful for my ears.
The other nights took place in our original apartment where there were missing amenities and neglected cleanliness.
Rented an apartment in Ellicottville NY called Beauty View in Oct 2015. The place was a dive, and my friend and I could not bring ourselves to stay there even one night. Despite many photos depicting the poor conditions, HomeAway refused to help us in anyway with a refund.
this refers mainly to Homeaway in Germany and Austria where I have been advertising. While Homeaway has been endlessly sending emails to entice me to renew they have not been answering any of my questions sent via the web interface and when trying to send mail to 4 different email addresses which they use to send mail to ME all of these are declared "not active". This company's policy re relationship with advertisers stinks.
I stayed in a villa in Greece and it was not as described. The owner completely exaggerated about the destination and how close things were. I have been dealing with HomeAway for two months now to try and get a resolution to my complaint they are incompetent and unhelpful.
I have had a very bad experience with HomeAway, and a rental property that I booked through them.
This is the property (in East Harlem, NYC)
Upon my arrival, the landlored demanded cash payment, and charged me an added fee (not previously discussed) for using my credit card. She also has not yet returned my security deposit, and has not responded to my inquiries about when she plans to return my deposit.
When I inquired through HomeAway, they were of absolutely no help. Through my interactions with HomeAway, I discovered that:
- HomeAway does not vet the properties listed on their website. It is completely possible to arrive to a place that is double-booked, non-existent, or wholly different than the one in the pictures.
- HomeAway will not get involved in disputes between you and the owner
- HomeAway will not provide you with any information on the owner, even after you've made a payment. In all likelihood, they do not keep any information on the property owner.
- HomeAway only publishes the positive reviews for properties. All the negative reviews are censored and never appear online.
Horrible experience with one of the listings and no real support for customers or protection. You are better off just renting through Craigslist. FYI, NEVER rent from Castle-like & central from Antigua, Guatemala or any listings by Phillipa Myers because she's a horrible person with no scruples. House was as listed, but there were workers coming in and out of it all day using power tools and they even installed an iron railing while we were there! There was not a moment of peace! And to finish our horrible stay, she "kept" the deposit saying we had used too much electricity during our stay despite the fact that her workers were the ones using the electricity all day long! When I told her I would submit a report to consumer protection in Guatemala, she laughed. HomeAway just said they "we're sorry".
I am new to renting my home with VRBO and so I decided to use their pay per booking service even though it was more expensive if I received several bookings. The first booking I received I was informed that even though I had it scheduled for the customer to pay at time of booking they decided that I wouldn't get paid until after check in which untimately would be after check out since the booking falls on a weekend. I figured fine that's my luck but it then changed to 30 days after payment for the first payment and any subsequent payments that would come in. When I called the payment processor vacation rent payment I was informed that I had no choice since I was on pay per booking method and if I wanted to be paid before anyone checked in I would have to upgrade to a subscription. I went ahead and decided that instead of allowing strangers to check in to my home with no guarantee of ever receiving payment I would go ahead and upgrade. So I did and then booked a second person. When I once again didn't get paid I contacted them again and was told it would take another 5-10 days to determine if they would approve me for advanced payment even though I was now on the subscription service yet any payments that came in would still not be paid out for 30 days until the first one was paid or not until after check out whichever is later. This then would turn out to be 2 months from now and meanwhile I needed to accommodate guests without any guarantee of payment. What a scam. I then figured if I wasn't going to be paid there was no point in even having the online booking through their company and cancelled acceptance of vacation rent payments. Funny thing is the minute I cancelled their online booking which they charge 3% to process credit cards online they then sent me a detailed itemized statement that they were processing the deposit into my bank account. Amazing how they even stay in business if they refuse to pay the homeowner while they are utilizing their service and it isn't until the homeowner cancels the contract between them and they are no longer receiving money for the services that they go ahead and deposit the payment they owe. Don't ever deal with Vacation rent payment which is the online booking company for VRBO because they are crooks. They will hold the payments as long as they can without processing them even if it's against your contract with VRBO and there is absolutely nothing you can do about it. They are a scam. The longer they hold your payment the more interest they accumulate while its in their bank account and not yours.
DO NOT USE THIS SITE. SOMETHING IS NOT RIGHT. I HAVE HAD SEVERAL ISSUES WORKING WITH HOMEAWAY AND TRYING TO WORK WITH THE OWNER. THEY ARE PRETENDING TO BE THE OWNERS BUT THE LISTING IS FRAUD AND HOME AWAY DOES NOT CARE. REPORTED TO AUTHORITIES.
I've rented through VRBO and Homeaway for at least a decade. However, my last two rentals were really disappointing as far as the condition of the property. So, I got a carefree rental guarantee policy for my August 2015 beach vacation. Upon arrival the maintenance of the property, along with other issues, was so bad I had to leave. So, imagine my surprise when I found out what I purchased wasn't anything like trip protection insurance. It is not even insurance. I wanted to speak to someone at Trust and Security about the refusal of my claim and found out they don't have a phone number and all contact is only through email. How convenient for them to be able to fob off claims, huh? When I complained that I had never encountered an insurance company where I couldn't speak to a claims adjuster, VRBO told me it isn't insurance. I don't know what it is but it is very misleading and certainly not any sort of carefree guarantee.
I am sending this email in confirmation of our discussion on the phone this evening indicating the owner of the home has yet to report any damages to the vacation rental. Per our conversation this evening, you have stated you have been in contact with Chickersky regarding my dispute with the issues I had with the rental not being up to par for a vacation home, however he did not report any damages by our rental party to HomeAway. I have reported multiple times, in addition to the issues I've had with the rental, the owner has not returned my security deposit. This was a special family gathering for my mother's 60th birthday and was tarnished by the inconveniences we had with the home and HomeAway. After the disappointment with the rental, I have returned home and discovered my security deposit, paid to HomeAway, is not being returned and HomeAway will do nothing to amend this problem. I feel the homeowner is retaliating against my dispute and review by holding my deposit. In addition, I wrote a fair review on the home on October 5th which has not been published. During our phone calls, I requested written updates for my files which you refused to provide me. You have left me with outlets to reconcile this matter, therefore I will dispute this with my credit card company in order to get my security deposit back.
Homeaway WORKS, if you know how to take your own precautions. ALWAYS phone the owner using the phone number provided on the ad and speak several times to the owners about the property and amenities and confirm the dates. Call for instructions on how to get to the property etc. You will easily be able to check and especially if you ask for a few more photos of the property, than provided on the site.
The REAL crooks are the rash of British agencies which charge 20% -40% commission on the rental and put the price up without offering anything more than you would get from Homeaway as they have most of the time not seen the property themselves EVER and do not care about the damages to the properties or the problems of the owners. If they have a problem they just remove the property from their listings. The worst agencies are the ones pretending to be 'exclusive' which are based in a Tax Haven! They really are not to be trusted!
We have rented with Homeaway since 2008 and they provide the best selection of properties in the world for the least cost to owner and renter. The agencies charge both 4 times more and do not protect either the owner or the renter when there is a problem. They just call themselves 'exclusive', charge and drop the property if there is a problem caused by the renter! THAT is far more dishonest.
It is always better to rent DIRECTLY from the OWNER and it is essential to contact them before you book. Owner and renter must talk directly to each other and this is what Homeaway is for and why we definitely prefer them to the pompous agencies we have used to rent our property.
We came on September 27, 2015 to our apartment. When I opened the door, I was in shock! Two bedroom apartment for 4 adults: no windows, bad smell from bathroom,
no door in "master bedroom", in toilet no locker and the water flashing very bad. The back yard dirty with a lot of cats. This is not the apartment, it is a corridor between two walls with the door in and out.
We did not stay and went to the hotel. I called to the owner and ask him for reimbursement money. He told me, that its impossible, because the apartment meet all requirement. This is a shame! Larissa, USA.
Tip for consumers: The site is not bad, but be careful, when you use it, check a review and cancelation policy!Ask Larissa about HomeAway
We booked a property. Homeowner took our deposit, confirmed the reservation. We got plane tickets for those dates. Homeowner then unilaterally revoked reservation, leaving us with plane tickets we could not use (or have to pay a fortune in change fees on). HomeAway's response was "sorry, sucks for you, we cannot help, between you and the homeowner". So much for our vacation.
Absolutely horrible experience with the 'Book it Now' payment option.
They are reasonably pleasant and efficient in taking your payment, but apparently have no systems in place to actually confirm whether or not the property you want to rent is actually available or not!
They should not be taking payment without this capability, and should immediately remove the 'Book It Now' feature.
we decided to rent a house in new hampshire this past summer. everything started out well, until we got there that is! the house was in disrepair, moldy, dirty, water stained toilet, no lava rocks in the grill, etc., etc. upon arrival, knew we wouldn't be staying there. so we tried to call the person who rented us the property. after 52 pone calls she finally decided to contact us. the cost of the rental is still in dispute. we ended up at another property, but the damage had already been done! STAY AWAY FROM HOME AWAY! I HAVEN'T EVEN RECEIVED MY SECURITY DEPOSIT BACK YET.
I've had 3 properties listed with HA for 3 years and have always been really happy with the leads, service and 'quality' of guests.
Short version - be aware! They are great if things run smoothly, but will not budge when there is an issue ( even if they are 100% at fault).
Long version below.
HA Australia has now been sold to Stayz and my listings (which are overseas) will not be supported once their 12-month subscription ends. No worries so far. I'm happy to move my listing to the US at the end of the AU tenure.
But I had reviews on the AU listing that had taken years to accumulate. Any home-owner knows how hard it is to solicit reviews.
HA AU agreed to have the reviews appear on the US listings. I was advised to do it all at once when the 1st property was due for renewal, even though I had 5 and 10 months left on the other 2. The HA CS agent and I both assumed that they would be copied to the new HA US listings.
But they moved the reviews, rather than coping them. So now I'm left with a Global Listing with no reviews for the 2 properties that are still on the AU platform.
Listing on the AU site was much cheaper than US. HA AU have offered a refund for the months I have left on the AU site. But if I want my complete listings with reviews, it will cost me an addition $1100.
I have already paid and contracted with HA AU for a global listing for 12 months. But now it will cost $1100 for exactly the same listing for the remainder of my 12 months. Entirely due to their mis-information.
I have tried to resolve with HA AU, but they are only offering a pro-rated refund of the unused months on AU (and only from now and not 2 months ago when the reviews disappeared). I don't want a refund - I want my listing live with reviews for the full 12 months that I have contracted with HA AU to provide.
I will lodge a complaint with Australian Consumer Protection as they have not " given the results that you and the business had agreed to" under the Australian Consumer Guarantee.
Home Owners - Be ware!
People if you ever come across this website DO NOT book it. It charges it's customers extra. For example, if you select a place that accommodates 14 and you are book for exactly 14 people it will charge you extra for additional people. So you'll be paying twice the amount. O.O
My advise is dont advertise with them. I had 30 5 stars reviews my property is immaculate, well maintained & cut above many.
I had a guest that trashed my Games room which is part of the house with AC ect. Their 4 children aged 7 to 13 bashed the ceiling & all 4 walls with a pool cue, broke then end off the cue, then used the cue with no end to play pool, they put 17 tears into the newly covered pool table. The room was so bad it needed decorating, the pool table needed recovering. They left the pool deck with trash where they dropped it, the bins where full of maggots where they had thrown food into them, in high heat.
HomeAway will allow that guest that had no respect for my home, leave a 1star rating because I would not be blackmailed by the guest into refunding their Security Deposit. I am well out of pocket & now, the guest accuses me of fraud & much more & HomeAway will publish the report to trash my Business. I will of course be seeing HomeAway & the Guest in court for printing that I am a fraud & other information that is totally untrue.
On day 2 of this guests stay they wrote to me & asked to stay longer as the place was so nice. I have all the emails & pictures but HomeAway would not discuss with us & in fact I had to make 4 calls because 3 times HomeAway just hung up on me.
NOW HOW fair is this. Yes not at all
Finally HomeAway saw sense & stopped th 3rd version of the review from being published but I had to point out that under UK law they could not use the material in the review because it was liable but what a fight to get justice. There is something wrong with their system that can trash innocent people that actually pay their wages with the costly advertising fees.
We have always advertised with Owners Direct and now they have been taken over by Homeaway it is terrible, the enquiries we are getting have reduced significantly and to update the Homeaway site is just sheer hell. We are also with Homeaway pre pay bookings but none of the guests want to pay Homeaway direct because of all the terrible tales on the website blog about Homeaway not paying the owners and therefore the owners not honouring the guests booking. Mistakes on where the actual accommodation is etc etc. Really feel that I am going to cancel my listing with Homeaway.
I have used Homeaway Vacation Home Rentals to book my vacation rental. HomeAway offers the best selection of properties around the world. The website is very user friendly and connects clients to homeowners or property managers instantly.
Additionally you do not have to worry about paying as they offer a variety of very trusted options to secure your money.
Although they also own VRBO.com, I personally like the layout of Homeaway.com as I find the layout and navigation are more user friendly.
Should not even get a 1. I feel like I was robbed from this company. After I booked my vacation rental home the owner cancelled and all of the insurance I purchased was non refundable even though they cancelled, not us. Think I will stick to hotels
Owner should of paid not customers!!!
I would never use this website again!!! After searching and looking at listing for several weeks I found one that I had seen listed several times before and that was available for our stay. Only after I had already paid for this rental and was traveling to the location did I receive an email from HomeAway informing me that the listing may be fraudulent and not to send any money. I called them right away and they really didn't care about my situation. We were using the rental as somewhere for our family to stay while we had surgery. They offered me no help in finding another place and told me there was nothing they could do!
I have a luxury suite in the 5* Faena Hotel in buenos aires. https://www.airbnb.com/rooms/104343 I use airbnb to rent it out. I have never ha a problem nor had to pay crazy prices for it to be listed. I'm on my holiday in lima peru and decided to torchue myself with this stupid site!! I spent 2 days perfecting all there requests. Photo, titles, pricing, season, bio's... EVERYTHING!!! Just in the end be declined by their only banking processing center.They had no answer for me. Said it could be anything. They also have no other options for there processing. As I now look at there reviews. I should of just went with another company from the begining! They could not tell me why this would not go through. I called homeaway 3 times!! They finally just gave me back my $1,000 us dollars. Airbnb is 3% of your total booking. NO DRAMA!! Like I said. DONT BOTHER WITH THIS SITE!!
I have had couple apartments to rent over wimdu (homeaway) they have several website online, though they are all same company. I received a booking and informed that the guest paid the total amount. Guest checked in on June 20th for 3 weeks and checked out on 3 weeks later. In my Dashboard, I have a message that I will be receiving my money after 5-7 business days. I wait. I wait. No money. I called them. I got a response that saying the credit card was duplicated so I will not be receiving money. I told them that I'ts not my responsibility. I have done my cutie by providing a very nice accommodation. They told me that they have sent me an email about the the issue on 2nd of July (which means the guest was already staying in my apartment over 10 nights). I looked into my emails. They sent warning email on July 2nd however they have sent to my personal email account and that email went to junk email box. I told them why I did not receive the information from my wimdu dashboard or my reservation email account, which I receive the booking requests... I have been told that booking and accountings are 2 different companies and they won't share all the information (Nonsense). I debated about at least you are responsible paying 10 nights stay, which guest was already in my apartment 10 days when I have received the "warning email"... They have done nothing. I did not pay my money. They say it is in our policy" if the credit card declined that's mean the host has to absorbed the lost" . it's not fair, it is not a decent company. Stay away from them. Guest nor host are protected. Selfish, BS company. Never, ever recommend anybody... I hope they bankrupt very soon. Additionally, guest broke my headboard, stolen one of my linen set...
I rented a private apt in London and paid in full - a rental, cleaning fee and security deposit for a three day stay.An hour later I received a paypal money request from flatbookfor a second security fee. I called home away and flatbookfor that apologized as a "clerical error". The apt turned out to be a bedroom in a shared house with only a mattress, we didn't stay and asked for a refund. Home away said we are only an advertiser talk to flatbook, flatbook said, we are in Canada and are not responsible for bad descriptions. Neither refunded me anything not even my security deposit. Don't be a victim like me, use reputable hotels, home away is a scam
our family rented this beach house from Stan White Reatly/Outer Banks Rentals.
itas a disaster from the moment we arrived and found that our paid extra for lined package was not only not on the beds/towels in the bathrooms but not there at all. called stan white after hours number and they had the company bring a tub of lines to us. took me 2 hours to make all the beds.no mattress pad provided for master bed. then went to take a shower and found other peoples products in the shower-- so knowing the bath room wasn't cleaned had to clean both bathrooms. then went to make coffee for the next day and there were gounds still in the coffee maker--cleaned kitchen. vacuum was clogged so I had to sweep all of floor, piles of sand and dirt. sticky stove top dirty dished in cabinets. called stan white the nest day. they said theyd send a cleaning crew but as I had already done it-declined. they told me to come to their office to get a mattress pad,
hot tub deck lights were all burned out. A/C froze up 3 times the last resulting in a complete failure where we spent our whole last day stuck there in the heat with the repair person. we had our dogs with us so we could leave them with a stranger. so we missed the last day of all the activites our family did. the property manager told us to file a compensation report. I did- listed all the problems was told I hear back .. three weeks later I called back at 352 pm, and was told by the same property manager that theyd have to call the owners and have have a staff meeting. at 415 the same day was sent an email saying no compensation.. so all that got done in 23 minutes??? no she Kristina Cifers said theyd had the meeting and she was unaware--- I don't believe that for a second. and stan white wouldn't even refund our cleaning fee. I wasn't expecting a full weeks refund I was only asking for 1 day rent back about $154..this was not worth the trouble we went thur..these are only a few of things that went wrong.
renters beware Stan WHite is not a good caring rental company.. susan hilliard Gloucester va
To be fair, we are several weeks out for staying at our rental but my experience with the website and marketing onslaught has left me VERY frustrated. Be prepared to be spammed to the upper limits. I opted out of marketing emails to begin with, which they entirely ignored. Even after opting out of email marketing MULTIPLE times in my preferences on their site... I am still getting hit right and left with spam materials. If you give them your email address... be prepared to have you inbox full of an onslaught of junk materials. For this reason alone... I consider this a real lack of respect for their customers... I will never use them again.
I recently book a homeaway site for vacation... Unfortunately, I think someone was able to use my credit card infor from the web site as on the same day ,,,,someone fraudulently used the same card and book thousands of dollars of travel with it!!!!! Of course the credit card company did not charge me..but it is very frustrating that this could happen I called homeaway and told them they need to check their website and be more secure... they weren't to concerned about it!!! maybe someone who works for them did this? Just very coincidental that all happened the same day and travel charges were involved
On August 7-9, myself and nine others rented Jack Bell's yacht, otherwise known as the Morning Mist. This yacht usually resides in San Francisco, however, since we wanted to enjoy the water activities ( jet ski, boat, kayak), Jack Bell moved the location to the Delta, and anchored the yacht onto a "private island".
Beware: the private island consists of weeds, and a little bit of sand in front of the weeds that is only noticeable in the morning during low tide (false advertisement)...he made it seem as though it was beautiful when in actuality your trip will consist of staring at weeds.
Jack Bell and his wife Trisha were horrible. They should not be renting out their yacht. Long story short, we basically rented the yacht to conform and comply with their needs, as opposed to them catering to their guests (such as a hotel that rents rooms to others). We basically paid for them to be our guests.
Here is what you should expect f you rent this yacht:
1. You will be checked up on every two minutes (not exaggerating)
2. You will not be supplied with power after 1 a.m. (so charge your phones early, and don't you dare try to watch a movie..by the way, when the power is out, so is flushing power to toilets, so prepare for the stench)
3. You can not listen to the music you'd like ( as they stated, they are Christian- so you must cater to them)
4. Trish freaking out, stressing and pouring glasses of wine to cope with thinking her husband is practicing infidelity with women who are on the boat.
5. Trish spazzing out and yelling while running into her cabin stating, "I can't take this anymore" (very unprofessional)
6. Threatened to have the coast guard called on you because you drink alcohol.
7. Your food/ drinks being thrown out (they are inconsiderate- we made food and tea in which Trish threw out when she was making breakfast- even though the kettle was still hot...common sense would tell you that it was barely made and we are not leaving it there for you to clean, we will gladly do so ourselves)
8. Toilets not working. ( the smell of the toilets stunk so bad, it was hard to sleep with the stench)
9. Rude remarks from Jack Bell ( he made comments about a woman's weight on the yacht).
10. Tons of spiders and mosquitoes ( I went home with at least ten bites)
11. Murky water
12. Old water toys that break down (yacht, boat, jet ski).
1. Breakfast is included, and is good.
As I stated earlier, these people rent their yacht out with expectations that their guests are there to conform to them, as opposed to them catering to their guests. They should not rent their yacht out since that is their expectation.
They provided each and every one of us with a horrible weekend.
Oh, and by the way, the yacht is not very pretty, it looks better in pictures.
Tip for consumers: HORRIBLEAsk Desire about HomeAway
We called the property manager, Suzie M., in an attempt to be reassured about the availability and access to the TN cabin we rented for the week. Our first phone call was not returned before we left on our trip. We called from VA to get the access code, but the manager said we could not get in until she received the agreement in the mail even though payment in full was received via credit card. If they demanded such a speedy return of the the rental agreement, they should have made the agreement returnable by email. When I asked if I would be refunded if I lost a night or two, Ms. M. would not respond. The entire tone of the conversation on her part was abrupt and rude. Please take the advice of the preponderance of reviews and STAY AWAY from HomeAway!
In June 2015, my family and I (who travel frequently) rented a house called Cascade Mountain Retreat in Colorado for several days and it was nothing like described on their website. In fact, upon arrival, we thought we might be at the wrong place. We contacted HomeAway who quickly told us we had to take any problems up with the owner (who we never even knew their name). The crooked woman (Julia) we had dealt with to reserve the place finally texted me back after 8 hours (the wifi and phone service were basically non-existent) and started arguing with me, pretending to not understand what I was saying and actually trying to convince me that I liked the place because others had!!!! She said nothing else was available and she had our money so we were totally at her mercy. It cost us $2260 for 4 people for 6 days at a 50 year old house that stunk and didn't even have any movie channels on the only television in the place. We had to buy our own toilet paper, paper towels, clean the place before we left and were instructed to take our trash to a nearby business and put it in their dumpster!!!! We were charged a "service fee" of $50 and a "cleaning fee" of $150, yet were given strict instructions about how to clean the place before we left or we would not get our deposit back! When I tried to talk with Julia, she only argued with me and said there was nothing she would do about it - our tough luck. Beware of anyone associated with VRBO, HomeAway or Julia W! They are crooks and should be investigated and prosecuted.
I was seeking a cottage rental for a long weekend and their website showed availability. In good faith, I gave my credit card information (temporary hold for the full amount of the rental) and waited for 24 hours. I received an email from Canada Stays declining my booking. I was told by Canada Stays that property has been rented for the complete summer. THIS IS FALSE ADVERTISING. Homeaway argument on why THEIR WEBSITE is not up to date? “It is that it is the responsibility of the managing company or property owner to provide the status to them”.
What Homeaway fails to understand is that they SHOULD NOT advertise on THEIR WEBSITE a property that they do not know the status of. I have spoken to three representatives and who hung up on me, was promised a managers phone call to answer the questions. It never happened.
This company refuses to take responsibility for their actions but will blame property owners / managing companies for their short comings. The solution, managing companies and/or property owners should update their availability daily and by a certain time. Failing this, Homeaway doesn't show availability on their site or show the property. Consumers will have up to date information and can make an informed decision on their vacation.
Hopefully through this review and others like mine, consumers will be given factual information and make an informed decision whether to move forward with Homeaway. It is MORE than what Homeaway gave me.
This property manager from Home Away has very poor management skills and should not be renting a vacation house. I had to cancel my weekend stay due to unforeseen circumstances. I understand that It was a week away from the rental date and I would not get a full refund. However Sharon O'Toole failed to update her website reflecting this cancellation. It was a summer month and she could have easily turned over the property, issuing me a refund. She kept the website updated as "unavailable" and just stole my money instead of doing the proper thing. Home Away customer service did not help at all with this situation. They said I am on my own with this issue and it is only between myself and the property owner. If they are managing the name of "Home Away" they need to make sure they have reliable renters who don't scam you.They did not reprimand the property manager AT ALL.
Tip for consumers: Don't rent from this woman and I recommend not even using Home Away.Ask B about HomeAway
I started listing our property on HomeAway, got halfway, then intended to finish it in a few days. I never clicked "Submit Application" or any button indicating that I had completed the application. Nevertheless, HomeAway started a flurry of contradictory emails and activities, concluding with my application's rejection -- with an implication that I have some shady background that they can't tell me about, and ending with "No more information will be provided."
I have asked HomeAway and VacantionRentPayment for explanations as to why the application was declined but I get no response from either one. I know that the law requires that a person turned down for a credit application is owed an explanation.
The irony is that they suggest I have the shady background, but THEY are breaking the law!
First, they sent me a very suspicious email saying my listing has expired (looks like a scam with the word used FREE so often -- see attached). The next day they sent me a "Welcome to HomeAway" greeting (guess they forgot I had expired the day before). Then I received a phone call asking me to call VacationRent. When I called them no one knew why, and they transferred me back to HomeAway and no one there knew why I was supposed to call either, and it was considered a courtesy call for some reason. Then, I received the rejection letter (see attached) saying that something is wrong with my background but they aren't telling me what it is. I have insisted upon knowing the reason for my rejection, but alas, I have heard nothing yet.
Text from "Expiration" email:
YOUR HOMEAWAY LISTING HAS EXPIRED!!
Please contact me to reactivate your listing at the best price – 512-505-1796
I am writing to you to let you know that your listing has unfortunately expired and is not showing up in our search results! I would love to help you to start getting your calendar booked up again as well as help you to improve your listing score, your traveler’s experience and increase your inquiries too!
FREE ways that I will work with you to position yourself to meet your goals:
A guide on how optimize your listing to maximize your bookings
Ways in which to improve your listing score
Sample rental contracts and other agreements
Share data specific to your property’s location
Act as your direct point of contact
Ongoing analysis of your location and projected return on investment
If you are eager to find ways to book up more of your calendar or have any questions in regards to renewing your listing, please call me directly on 512-505-1796.
Text from"Rejection" email: Dear ___,
Thank you for your recent enquiry for online payments through HomeAway or VRBO. Unfortunately we are unable to approve your request at this time.
It is our practice to ensure that customers meet certain eligibility requirements and are in compliance with our company policies
Some of the factors we consider when making a decision includes the following: past Bankruptcies, any criminal history, civil litigation, liens, evictions, inability to confirm data provided, conflicting data, or any the combination of these factors. At this time, no more information will be provided
Tip for consumers: Use Airbnb.com !! It's easy and they don't treat you like a criminal.Ask G about HomeAway
You cannot trust anything you see or read on the websites run by Homeaway! They are not in the business of quality control or information integrity, just a middleman collecting fees and placing all accountability as far away from their website platform as possible. I was double charged for a single booking even though the first was rejected in their system and they stated as much to my bank but obvious they just issue a authorization for everything regardless. Then I was contacted by the owner stating the property was not available meaning a double charge and no place to stay! Zero system accountability. I had to go to great lengths to get everything reversed and have Homeaway take responsibility for their lousy platform and zero accountability business model. Not worth the headache. Another case of Internet commerce pirates laughing all the way to the bank while the people doing doing the heavy lifting get screwed.
So HomeAway just posted better than expected results. Yet note that revenue has dropped when the economy is picking up and Q2 is when a lot of the vacations are booked. So how did they do it?
If you ask homeowners and guests who book through their website you will find that renters are getting bombarded by unwanted adds and offers. Hence the increased revenue. For the owners who post their properties on home away their is an uproar!
The ability to use other means of payment (via check, paypal or other means) has been virtually shut down. So Homeaway has increased their income by adding that extra fee on the payment to their coffers. On the other hand they have only one set of responses and communication that the owner can use to communicate with the renter, and it is impersonal, full of adds and scripted answers that do not allow for a personalized and friendly communication with the renter.
So while this quarter`s results are up, be prepared for a continued drop in revenue as homeowners find better, more flexible and friendlier sites to post their properties. Short term greed that has taken over since VRBO was purchased by HomeAway and will lead to a drop in future earnings unless they change their stance. Property owners are dissatisfied. I for one have 2 properties that I will be posting soon.... they will not be going to Homeaway. And the current one we have will also leave.
I booked a rental on the lake for 2 days for my sister's bachelorette weekend nearly 2 months in advance, I paid $400 for the renal and a $250 deposit. 2 weeks before the weekend I get an email saying my deposit had been refunded (not the $400) and when I tried to view my rental info it said there was no reservation. After trying to get a hold of the owner I called HomeAway who gave me the runaround saying the owner cancelled it and I needed to get a hold of her for the refund. After several voicemails and emails she finally answered my call (after blocking my #) and told me she didn't cancel my trip and that HomeAway must have overbooked her property b/c she had someone else down for that weekend. She said that HomeAway has to refund the $, she called them for me and said they gave me a full refund. When the refund came it was short $27. Called HomeAway and asked for the rest of the money and again was told they do not process the refunds, it has to be done by the owner. Now I am trying to get a hold of the owner again. At this point I don't care about the $27 this is BULL$#*! and I would NEVER recommend or use HomeAway again.
Tip for consumers: Do Not Use This Site For Booking.Ask C about HomeAway
I rented property "Stunning Lake Front Cabin on 4 Acre Peninsula" in St. Helens Michigan. This place was filthy, mouse feces and urine everywhere, other renters clothing and bathroom toiletries left in the bathrooms, refrigerator full of used and open food and freezer held frost burned items too numerous to count...we contacted the owner immediately upon arrival and he said that if I was unhappy with the cleanliness that he would refund my cleaning deposit...We corresponded with text everyday during our stay complaining about the condition of the property. The last straw was finding mouse feces and poison under the sofa cushions and a dead mouse under one of the beds...The owners response to this was that his efforts to eliminate mice must be working...We traveled with 6 children 8 adults, one of whom is fighting cancer. The owner commented that he could not afford to clean the house the way we were expecting and that it had been cleaned one month before we arrived. The TV did not work, the playhouse was not opened, everything in the house needed to be cleaned and sanitized before use, especially the kitchen items...the sheets were dirty and had not been changed, they all had sand and hair in them...The toilets hadn't been cleaned, the bathrooms hadn't been cleaned...there was mouse feces in the kitchen drawers covering the towels and washcloths...The owner said that we should remember that we were in the woods and mice were to be expected...I never expect mice in a house or a cabin regardless, along with poison, dust, cobwebs, grease covered pots and pans, dirty refrigerator and then pay $3,335.00 for 7 days of unhappy vacation living......Just talked to Home Away after three phone calls to have Steve H. tell me that Home Away has no responsibility concerning this matter. Home Away will not mediate and it is up to me to have any of my money refunded. When I asked him why this isn't made clear....no answer....This company is not credible and needs to be investigated...I asked Steve H...My next call is to the B.B.B. and then to an attorney....Oh Yes, I didn't get a contract! Perhaps that will work to my advantage....I fortunately captured the entire distasteful event on video, photo, and text...to include the dead mouse and the intermingling mouse feces and poison under the sofa cushions.
I am trying to write a review for a VRBO condo at the Seasons Resort in the Attitash Mountains in Bartlett New Hampshire. Could you post this review on homeaway vacation rental reviews property 128216? I tried unsuccessfully to access that website.
We stayed at the above property from July 18-24 2015. Four adults and two children.
The condo was nice. Looks just like the photos. Everything was provided as advertised. The activities were awesome. Did Mt. Washington WOW. It's a must. Took the children to Story Land. Perfect. Thomas the Train was at the train station for the weekend. Children loved it. Diana's Baths for a short hike, swim and picnic was neat. The restaurants were outstanding. Everyone was very friendly and went out of their way to make our experiences enjoyable. That includes the resort personal who got us discount tickets and were so nice and especially the condo owner who was so kind in helping me through the rental process, sending the keys by express mail, answering all my inquiries in a timely fashion, and just being very nice to work with.
This is an outstanding, reputable, easy to use vacation rental service.
Catherine Feind and family
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