Very poor Management communication and their customer service was nil. (in 39 reviews)
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I am sending this email in confirmation of our discussion on the phone this evening indicating the owner of the home has yet to report any damages to the vacation rental. Per our conversation this evening, you have stated you have been in contact with Chickersky regarding my dispute with the issues I had with the rental not being up to par for a vacation home, however he did not report any damages by our rental party to HomeAway. I have reported multiple times, in addition to the issues I've had with the rental, the owner has not returned my security deposit. This was a special family gathering for my mother's 60th birthday and was tarnished by the inconveniences we had with the home and HomeAway. After the disappointment with the rental, I have returned home and discovered my security deposit, paid to HomeAway, is not being returned and HomeAway will do nothing to amend this problem. I feel the homeowner is retaliating against my dispute and review by holding my deposit. In addition, I wrote a fair review on the home on October 5th which has not been published. During our phone calls, I requested written updates for my files which you refused to provide me. You have left me with outlets to reconcile this matter, therefore I will dispute this with my credit card company in order to get my security deposit back.
Homeaway WORKS, if you know how to take your own precautions. ALWAYS phone the owner using the phone number provided on the ad and speak several times to the owners about the property and amenities and confirm the dates. Call for instructions on how to get to the property etc. You will easily be able to check and especially if you ask for a few more photos of the property, than provided on the site.
The REAL crooks are the rash of British agencies which charge 20% -40% commission on the rental and put the price up without offering anything more than you would get from Homeaway as they have most of the time not seen the property themselves EVER and do not care about the damages to the properties or the problems of the owners. If they have a problem they just remove the property from their listings. The worst agencies are the ones pretending to be 'exclusive' which are based in a Tax Haven! They really are not to be trusted!
We have rented with Homeaway since 2008 and they provide the best selection of properties in the world for the least cost to owner and renter. The agencies charge both 4 times more and do not protect either the owner or the renter when there is a problem. They just call themselves 'exclusive', charge and drop the property if there is a problem caused by the renter! THAT is far more dishonest.
It is always better to rent DIRECTLY from the OWNER and it is essential to contact them before you book. Owner and renter must talk directly to each other and this is what Homeaway is for and why we definitely prefer them to the pompous agencies we have used to rent our property.
We came on September 27, 2015 to our apartment. When I opened the door, I was in shock! Two bedroom apartment for 4 adults: no windows, bad smell from bathroom,
no door in "master bedroom", in toilet no locker and the water flashing very bad. The back yard dirty with a lot of cats. This is not the apartment, it is a corridor between two walls with the door in and out.
We did not stay and went to the hotel. I called to the owner and ask him for reimbursement money. He told me, that its impossible, because the apartment meet all requirement. This is a shame! Larissa, USA.
Tip for consumers: The site is not bad, but be careful, when you use it, check a review and cancelation policy!Ask Larissa about HomeAway
We booked a property. Homeowner took our deposit, confirmed the reservation. We got plane tickets for those dates. Homeowner then unilaterally revoked reservation, leaving us with plane tickets we could not use (or have to pay a fortune in change fees on). HomeAway's response was "sorry, sucks for you, we cannot help, between you and the homeowner". So much for our vacation.
Absolutely horrible experience with the 'Book it Now' payment option.
They are reasonably pleasant and efficient in taking your payment, but apparently have no systems in place to actually confirm whether or not the property you want to rent is actually available or not!
They should not be taking payment without this capability, and should immediately remove the 'Book It Now' feature.
we decided to rent a house in new hampshire this past summer. everything started out well, until we got there that is! the house was in disrepair, moldy, dirty, water stained toilet, no lava rocks in the grill, etc., etc. upon arrival, knew we wouldn't be staying there. so we tried to call the person who rented us the property. after 52 pone calls she finally decided to contact us. the cost of the rental is still in dispute. we ended up at another property, but the damage had already been done! STAY AWAY FROM HOME AWAY! I HAVEN'T EVEN RECEIVED MY SECURITY DEPOSIT BACK YET.
I've had 3 properties listed with HA for 3 years and have always been really happy with the leads, service and 'quality' of guests.
Short version - be aware! They are great if things run smoothly, but will not budge when there is an issue ( even if they are 100% at fault).
Long version below.
HA Australia has now been sold to Stayz and my listings (which are overseas) will not be supported once their 12-month subscription ends. No worries so far. I'm happy to move my listing to the US at the end of the AU tenure.
But I had reviews on the AU listing that had taken years to accumulate. Any home-owner knows how hard it is to solicit reviews.
HA AU agreed to have the reviews appear on the US listings. I was advised to do it all at once when the 1st property was due for renewal, even though I had 5 and 10 months left on the other 2. The HA CS agent and I both assumed that they would be copied to the new HA US listings.
But they moved the reviews, rather than coping them. So now I'm left with a Global Listing with no reviews for the 2 properties that are still on the AU platform.
Listing on the AU site was much cheaper than US. HA AU have offered a refund for the months I have left on the AU site. But if I want my complete listings with reviews, it will cost me an addition $1100.
I have already paid and contracted with HA AU for a global listing for 12 months. But now it will cost $1100 for exactly the same listing for the remainder of my 12 months. Entirely due to their mis-information.
I have tried to resolve with HA AU, but they are only offering a pro-rated refund of the unused months on AU (and only from now and not 2 months ago when the reviews disappeared). I don't want a refund - I want my listing live with reviews for the full 12 months that I have contracted with HA AU to provide.
I will lodge a complaint with Australian Consumer Protection as they have not " given the results that you and the business had agreed to" under the Australian Consumer Guarantee.
Home Owners - Be ware!
People if you ever come across this website DO NOT book it. It charges it's customers extra. For example, if you select a place that accommodates 14 and you are book for exactly 14 people it will charge you extra for additional people. So you'll be paying twice the amount. O.O
My advise is dont advertise with them. I had 30 5 stars reviews my property is immaculate, well maintained & cut above many.
I had a guest that trashed my Games room which is part of the house with AC ect. Their 4 children aged 7 to 13 bashed the ceiling & all 4 walls with a pool cue, broke then end off the cue, then used the cue with no end to play pool, they put 17 tears into the newly covered pool table. The room was so bad it needed decorating, the pool table needed recovering. They left the pool deck with trash where they dropped it, the bins where full of maggots where they had thrown food into them, in high heat.
HomeAway will allow that guest that had no respect for my home, leave a 1star rating because I would not be blackmailed by the guest into refunding their Security Deposit. I am well out of pocket & now, the guest accuses me of fraud & much more & HomeAway will publish the report to trash my Business. I will of course be seeing HomeAway & the Guest in court for printing that I am a fraud & other information that is totally untrue.
On day 2 of this guests stay they wrote to me & asked to stay longer as the place was so nice. I have all the emails & pictures but HomeAway would not discuss with us & in fact I had to make 4 calls because 3 times HomeAway just hung up on me.
NOW HOW fair is this. Yes not at all
Finally HomeAway saw sense & stopped th 3rd version of the review from being published but I had to point out that under UK law they could not use the material in the review because it was liable but what a fight to get justice. There is something wrong with their system that can trash innocent people that actually pay their wages with the costly advertising fees.
We have always advertised with Owners Direct and now they have been taken over by Homeaway it is terrible, the enquiries we are getting have reduced significantly and to update the Homeaway site is just sheer hell. We are also with Homeaway pre pay bookings but none of the guests want to pay Homeaway direct because of all the terrible tales on the website blog about Homeaway not paying the owners and therefore the owners not honouring the guests booking. Mistakes on where the actual accommodation is etc etc. Really feel that I am going to cancel my listing with Homeaway.
I have used Homeaway Vacation Home Rentals to book my vacation rental. HomeAway offers the best selection of properties around the world. The website is very user friendly and connects clients to homeowners or property managers instantly.
Additionally you do not have to worry about paying as they offer a variety of very trusted options to secure your money.
Although they also own VRBO.com, I personally like the layout of Homeaway.com as I find the layout and navigation are more user friendly.
Should not even get a 1. I feel like I was robbed from this company. After I booked my vacation rental home the owner cancelled and all of the insurance I purchased was non refundable even though they cancelled, not us. Think I will stick to hotels
Owner should of paid not customers!!!
I would never use this website again!!! After searching and looking at listing for several weeks I found one that I had seen listed several times before and that was available for our stay. Only after I had already paid for this rental and was traveling to the location did I receive an email from HomeAway informing me that the listing may be fraudulent and not to send any money. I called them right away and they really didn't care about my situation. We were using the rental as somewhere for our family to stay while we had surgery. They offered me no help in finding another place and told me there was nothing they could do!
I have a luxury suite in the 5* Faena Hotel in buenos aires. https://www.airbnb.com/rooms/104343 I use airbnb to rent it out. I have never ha a problem nor had to pay crazy prices for it to be listed. I'm on my holiday in lima peru and decided to torchue myself with this stupid site!! I spent 2 days perfecting all there requests. Photo, titles, pricing, season, bio's... EVERYTHING!!! Just in the end be declined by their only banking processing center.They had no answer for me. Said it could be anything. They also have no other options for there processing. As I now look at there reviews. I should of just went with another company from the begining! They could not tell me why this would not go through. I called homeaway 3 times!! They finally just gave me back my $1,000 us dollars. Airbnb is 3% of your total booking. NO DRAMA!! Like I said. DONT BOTHER WITH THIS SITE!!
I have had couple apartments to rent over wimdu (homeaway) they have several website online, though they are all same company. I received a booking and informed that the guest paid the total amount. Guest checked in on June 20th for 3 weeks and checked out on 3 weeks later. In my Dashboard, I have a message that I will be receiving my money after 5-7 business days. I wait. I wait. No money. I called them. I got a response that saying the credit card was duplicated so I will not be receiving money. I told them that I'ts not my responsibility. I have done my cutie by providing a very nice accommodation. They told me that they have sent me an email about the the issue on 2nd of July (which means the guest was already staying in my apartment over 10 nights). I looked into my emails. They sent warning email on July 2nd however they have sent to my personal email account and that email went to junk email box. I told them why I did not receive the information from my wimdu dashboard or my reservation email account, which I receive the booking requests... I have been told that booking and accountings are 2 different companies and they won't share all the information (Nonsense). I debated about at least you are responsible paying 10 nights stay, which guest was already in my apartment 10 days when I have received the "warning email"... They have done nothing. I did not pay my money. They say it is in our policy" if the credit card declined that's mean the host has to absorbed the lost" . it's not fair, it is not a decent company. Stay away from them. Guest nor host are protected. Selfish, BS company. Never, ever recommend anybody... I hope they bankrupt very soon. Additionally, guest broke my headboard, stolen one of my linen set...
I rented a private apt in London and paid in full - a rental, cleaning fee and security deposit for a three day stay.An hour later I received a paypal money request from flatbookfor a second security fee. I called home away and flatbookfor that apologized as a "clerical error". The apt turned out to be a bedroom in a shared house with only a mattress, we didn't stay and asked for a refund. Home away said we are only an advertiser talk to flatbook, flatbook said, we are in Canada and are not responsible for bad descriptions. Neither refunded me anything not even my security deposit. Don't be a victim like me, use reputable hotels, home away is a scam
our family rented this beach house from Stan White Reatly/Outer Banks Rentals.
itas a disaster from the moment we arrived and found that our paid extra for lined package was not only not on the beds/towels in the bathrooms but not there at all. called stan white after hours number and they had the company bring a tub of lines to us. took me 2 hours to make all the beds.no mattress pad provided for master bed. then went to take a shower and found other peoples products in the shower-- so knowing the bath room wasn't cleaned had to clean both bathrooms. then went to make coffee for the next day and there were gounds still in the coffee maker--cleaned kitchen. vacuum was clogged so I had to sweep all of floor, piles of sand and dirt. sticky stove top dirty dished in cabinets. called stan white the nest day. they said theyd send a cleaning crew but as I had already done it-declined. they told me to come to their office to get a mattress pad,
hot tub deck lights were all burned out. A/C froze up 3 times the last resulting in a complete failure where we spent our whole last day stuck there in the heat with the repair person. we had our dogs with us so we could leave them with a stranger. so we missed the last day of all the activites our family did. the property manager told us to file a compensation report. I did- listed all the problems was told I hear back .. three weeks later I called back at 352 pm, and was told by the same property manager that theyd have to call the owners and have have a staff meeting. at 415 the same day was sent an email saying no compensation.. so all that got done in 23 minutes??? no she Kristina Cifers said theyd had the meeting and she was unaware--- I don't believe that for a second. and stan white wouldn't even refund our cleaning fee. I wasn't expecting a full weeks refund I was only asking for 1 day rent back about $154..this was not worth the trouble we went thur..these are only a few of things that went wrong.
renters beware Stan WHite is not a good caring rental company.. susan hilliard Gloucester va
To be fair, we are several weeks out for staying at our rental but my experience with the website and marketing onslaught has left me VERY frustrated. Be prepared to be spammed to the upper limits. I opted out of marketing emails to begin with, which they entirely ignored. Even after opting out of email marketing MULTIPLE times in my preferences on their site... I am still getting hit right and left with spam materials. If you give them your email address... be prepared to have you inbox full of an onslaught of junk materials. For this reason alone... I consider this a real lack of respect for their customers... I will never use them again.
I recently book a homeaway site for vacation... Unfortunately, I think someone was able to use my credit card infor from the web site as on the same day ,,,,someone fraudulently used the same card and book thousands of dollars of travel with it!!!!! Of course the credit card company did not charge me..but it is very frustrating that this could happen I called homeaway and told them they need to check their website and be more secure... they weren't to concerned about it!!! maybe someone who works for them did this? Just very coincidental that all happened the same day and travel charges were involved
On August 7-9, myself and nine others rented Jack Bell's yacht, otherwise known as the Morning Mist. This yacht usually resides in San Francisco, however, since we wanted to enjoy the water activities ( jet ski, boat, kayak), Jack Bell moved the location to the Delta, and anchored the yacht onto a "private island".
Beware: the private island consists of weeds, and a little bit of sand in front of the weeds that is only noticeable in the morning during low tide (false advertisement)...he made it seem as though it was beautiful when in actuality your trip will consist of staring at weeds.
Jack Bell and his wife Trisha were horrible. They should not be renting out their yacht. Long story short, we basically rented the yacht to conform and comply with their needs, as opposed to them catering to their guests (such as a hotel that rents rooms to others). We basically paid for them to be our guests.
Here is what you should expect f you rent this yacht:
1. You will be checked up on every two minutes (not exaggerating)
2. You will not be supplied with power after 1 a.m. (so charge your phones early, and don't you dare try to watch a movie..by the way, when the power is out, so is flushing power to toilets, so prepare for the stench)
3. You can not listen to the music you'd like ( as they stated, they are Christian- so you must cater to them)
4. Trish freaking out, stressing and pouring glasses of wine to cope with thinking her husband is practicing infidelity with women who are on the boat.
5. Trish spazzing out and yelling while running into her cabin stating, "I can't take this anymore" (very unprofessional)
6. Threatened to have the coast guard called on you because you drink alcohol.
7. Your food/ drinks being thrown out (they are inconsiderate- we made food and tea in which Trish threw out when she was making breakfast- even though the kettle was still hot...common sense would tell you that it was barely made and we are not leaving it there for you to clean, we will gladly do so ourselves)
8. Toilets not working. ( the smell of the toilets stunk so bad, it was hard to sleep with the stench)
9. Rude remarks from Jack Bell ( he made comments about a woman's weight on the yacht).
10. Tons of spiders and mosquitoes ( I went home with at least ten bites)
11. Murky water
12. Old water toys that break down (yacht, boat, jet ski).
1. Breakfast is included, and is good.
As I stated earlier, these people rent their yacht out with expectations that their guests are there to conform to them, as opposed to them catering to their guests. They should not rent their yacht out since that is their expectation.
They provided each and every one of us with a horrible weekend.
Oh, and by the way, the yacht is not very pretty, it looks better in pictures.
Tip for consumers: HORRIBLEAsk Desire about HomeAway
We called the property manager, Suzie M., in an attempt to be reassured about the availability and access to the TN cabin we rented for the week. Our first phone call was not returned before we left on our trip. We called from VA to get the access code, but the manager said we could not get in until she received the agreement in the mail even though payment in full was received via credit card. If they demanded such a speedy return of the the rental agreement, they should have made the agreement returnable by email. When I asked if I would be refunded if I lost a night or two, Ms. M. would not respond. The entire tone of the conversation on her part was abrupt and rude. Please take the advice of the preponderance of reviews and STAY AWAY from HomeAway!
In June 2015, my family and I (who travel frequently) rented a house called Cascade Mountain Retreat in Colorado for several days and it was nothing like described on their website. In fact, upon arrival, we thought we might be at the wrong place. We contacted HomeAway who quickly told us we had to take any problems up with the owner (who we never even knew their name). The crooked woman (Julia) we had dealt with to reserve the place finally texted me back after 8 hours (the wifi and phone service were basically non-existent) and started arguing with me, pretending to not understand what I was saying and actually trying to convince me that I liked the place because others had!!!! She said nothing else was available and she had our money so we were totally at her mercy. It cost us $2260 for 4 people for 6 days at a 50 year old house that stunk and didn't even have any movie channels on the only television in the place. We had to buy our own toilet paper, paper towels, clean the place before we left and were instructed to take our trash to a nearby business and put it in their dumpster!!!! We were charged a "service fee" of $50 and a "cleaning fee" of $150, yet were given strict instructions about how to clean the place before we left or we would not get our deposit back! When I tried to talk with Julia, she only argued with me and said there was nothing she would do about it - our tough luck. Beware of anyone associated with VRBO, HomeAway or Julia W! They are crooks and should be investigated and prosecuted.
I was seeking a cottage rental for a long weekend and their website showed availability. In good faith, I gave my credit card information (temporary hold for the full amount of the rental) and waited for 24 hours. I received an email from Canada Stays declining my booking. I was told by Canada Stays that property has been rented for the complete summer. THIS IS FALSE ADVERTISING. Homeaway argument on why THEIR WEBSITE is not up to date? “It is that it is the responsibility of the managing company or property owner to provide the status to them”.
What Homeaway fails to understand is that they SHOULD NOT advertise on THEIR WEBSITE a property that they do not know the status of. I have spoken to three representatives and who hung up on me, was promised a managers phone call to answer the questions. It never happened.
This company refuses to take responsibility for their actions but will blame property owners / managing companies for their short comings. The solution, managing companies and/or property owners should update their availability daily and by a certain time. Failing this, Homeaway doesn't show availability on their site or show the property. Consumers will have up to date information and can make an informed decision on their vacation.
Hopefully through this review and others like mine, consumers will be given factual information and make an informed decision whether to move forward with Homeaway. It is MORE than what Homeaway gave me.
This property manager from Home Away has very poor management skills and should not be renting a vacation house. I had to cancel my weekend stay due to unforeseen circumstances. I understand that It was a week away from the rental date and I would not get a full refund. However Sharon O'Toole failed to update her website reflecting this cancellation. It was a summer month and she could have easily turned over the property, issuing me a refund. She kept the website updated as "unavailable" and just stole my money instead of doing the proper thing. Home Away customer service did not help at all with this situation. They said I am on my own with this issue and it is only between myself and the property owner. If they are managing the name of "Home Away" they need to make sure they have reliable renters who don't scam you.They did not reprimand the property manager AT ALL.
Tip for consumers: Don't rent from this woman and I recommend not even using Home Away.Ask B about HomeAway
I started listing our property on HomeAway, got halfway, then intended to finish it in a few days. I never clicked "Submit Application" or any button indicating that I had completed the application. Nevertheless, HomeAway started a flurry of contradictory emails and activities, concluding with my application's rejection -- with an implication that I have some shady background that they can't tell me about, and ending with "No more information will be provided."
I have asked HomeAway and VacantionRentPayment for explanations as to why the application was declined but I get no response from either one. I know that the law requires that a person turned down for a credit application is owed an explanation.
The irony is that they suggest I have the shady background, but THEY are breaking the law!
First, they sent me a very suspicious email saying my listing has expired (looks like a scam with the word used FREE so often -- see attached). The next day they sent me a "Welcome to HomeAway" greeting (guess they forgot I had expired the day before). Then I received a phone call asking me to call VacationRent. When I called them no one knew why, and they transferred me back to HomeAway and no one there knew why I was supposed to call either, and it was considered a courtesy call for some reason. Then, I received the rejection letter (see attached) saying that something is wrong with my background but they aren't telling me what it is. I have insisted upon knowing the reason for my rejection, but alas, I have heard nothing yet.
Text from "Expiration" email:
YOUR HOMEAWAY LISTING HAS EXPIRED!!
Please contact me to reactivate your listing at the best price – 512-505-1796
I am writing to you to let you know that your listing has unfortunately expired and is not showing up in our search results! I would love to help you to start getting your calendar booked up again as well as help you to improve your listing score, your traveler’s experience and increase your inquiries too!
FREE ways that I will work with you to position yourself to meet your goals:
A guide on how optimize your listing to maximize your bookings
Ways in which to improve your listing score
Sample rental contracts and other agreements
Share data specific to your property’s location
Act as your direct point of contact
Ongoing analysis of your location and projected return on investment
If you are eager to find ways to book up more of your calendar or have any questions in regards to renewing your listing, please call me directly on 512-505-1796.
Text from"Rejection" email: Dear ___,
Thank you for your recent enquiry for online payments through HomeAway or VRBO. Unfortunately we are unable to approve your request at this time.
It is our practice to ensure that customers meet certain eligibility requirements and are in compliance with our company policies
Some of the factors we consider when making a decision includes the following: past Bankruptcies, any criminal history, civil litigation, liens, evictions, inability to confirm data provided, conflicting data, or any the combination of these factors. At this time, no more information will be provided
Tip for consumers: Use Airbnb.com !! It's easy and they don't treat you like a criminal.Ask G about HomeAway
You cannot trust anything you see or read on the websites run by Homeaway! They are not in the business of quality control or information integrity, just a middleman collecting fees and placing all accountability as far away from their website platform as possible. I was double charged for a single booking even though the first was rejected in their system and they stated as much to my bank but obvious they just issue a authorization for everything regardless. Then I was contacted by the owner stating the property was not available meaning a double charge and no place to stay! Zero system accountability. I had to go to great lengths to get everything reversed and have Homeaway take responsibility for their lousy platform and zero accountability business model. Not worth the headache. Another case of Internet commerce pirates laughing all the way to the bank while the people doing doing the heavy lifting get screwed.
So HomeAway just posted better than expected results. Yet note that revenue has dropped when the economy is picking up and Q2 is when a lot of the vacations are booked. So how did they do it?
If you ask homeowners and guests who book through their website you will find that renters are getting bombarded by unwanted adds and offers. Hence the increased revenue. For the owners who post their properties on home away their is an uproar!
The ability to use other means of payment (via check, paypal or other means) has been virtually shut down. So Homeaway has increased their income by adding that extra fee on the payment to their coffers. On the other hand they have only one set of responses and communication that the owner can use to communicate with the renter, and it is impersonal, full of adds and scripted answers that do not allow for a personalized and friendly communication with the renter.
So while this quarter`s results are up, be prepared for a continued drop in revenue as homeowners find better, more flexible and friendlier sites to post their properties. Short term greed that has taken over since VRBO was purchased by HomeAway and will lead to a drop in future earnings unless they change their stance. Property owners are dissatisfied. I for one have 2 properties that I will be posting soon.... they will not be going to Homeaway. And the current one we have will also leave.
I booked a rental on the lake for 2 days for my sister's bachelorette weekend nearly 2 months in advance, I paid $400 for the renal and a $250 deposit. 2 weeks before the weekend I get an email saying my deposit had been refunded (not the $400) and when I tried to view my rental info it said there was no reservation. After trying to get a hold of the owner I called HomeAway who gave me the runaround saying the owner cancelled it and I needed to get a hold of her for the refund. After several voicemails and emails she finally answered my call (after blocking my #) and told me she didn't cancel my trip and that HomeAway must have overbooked her property b/c she had someone else down for that weekend. She said that HomeAway has to refund the $, she called them for me and said they gave me a full refund. When the refund came it was short $27. Called HomeAway and asked for the rest of the money and again was told they do not process the refunds, it has to be done by the owner. Now I am trying to get a hold of the owner again. At this point I don't care about the $27 this is BULL$#*! and I would NEVER recommend or use HomeAway again.
Tip for consumers: Do Not Use This Site For Booking.Ask C about HomeAway
I rented property "Stunning Lake Front Cabin on 4 Acre Peninsula" in St. Helens Michigan. This place was filthy, mouse feces and urine everywhere, other renters clothing and bathroom toiletries left in the bathrooms, refrigerator full of used and open food and freezer held frost burned items too numerous to count...we contacted the owner immediately upon arrival and he said that if I was unhappy with the cleanliness that he would refund my cleaning deposit...We corresponded with text everyday during our stay complaining about the condition of the property. The last straw was finding mouse feces and poison under the sofa cushions and a dead mouse under one of the beds...The owners response to this was that his efforts to eliminate mice must be working...We traveled with 6 children 8 adults, one of whom is fighting cancer. The owner commented that he could not afford to clean the house the way we were expecting and that it had been cleaned one month before we arrived. The TV did not work, the playhouse was not opened, everything in the house needed to be cleaned and sanitized before use, especially the kitchen items...the sheets were dirty and had not been changed, they all had sand and hair in them...The toilets hadn't been cleaned, the bathrooms hadn't been cleaned...there was mouse feces in the kitchen drawers covering the towels and washcloths...The owner said that we should remember that we were in the woods and mice were to be expected...I never expect mice in a house or a cabin regardless, along with poison, dust, cobwebs, grease covered pots and pans, dirty refrigerator and then pay $3,335.00 for 7 days of unhappy vacation living......Just talked to Home Away after three phone calls to have Steve H. tell me that Home Away has no responsibility concerning this matter. Home Away will not mediate and it is up to me to have any of my money refunded. When I asked him why this isn't made clear....no answer....This company is not credible and needs to be investigated...I asked Steve H...My next call is to the B.B.B. and then to an attorney....Oh Yes, I didn't get a contract! Perhaps that will work to my advantage....I fortunately captured the entire distasteful event on video, photo, and text...to include the dead mouse and the intermingling mouse feces and poison under the sofa cushions.
I am trying to write a review for a VRBO condo at the Seasons Resort in the Attitash Mountains in Bartlett New Hampshire. Could you post this review on homeaway vacation rental reviews property 128216? I tried unsuccessfully to access that website.
We stayed at the above property from July 18-24 2015. Four adults and two children.
The condo was nice. Looks just like the photos. Everything was provided as advertised. The activities were awesome. Did Mt. Washington WOW. It's a must. Took the children to Story Land. Perfect. Thomas the Train was at the train station for the weekend. Children loved it. Diana's Baths for a short hike, swim and picnic was neat. The restaurants were outstanding. Everyone was very friendly and went out of their way to make our experiences enjoyable. That includes the resort personal who got us discount tickets and were so nice and especially the condo owner who was so kind in helping me through the rental process, sending the keys by express mail, answering all my inquiries in a timely fashion, and just being very nice to work with.
This is an outstanding, reputable, easy to use vacation rental service.
Catherine Feind and family
Horrible host experience, left negative feedback and the host lied terribly, said completely false things about me. Unbelievable! I communicated this to HomeAway - they said the response 'met their guidelines' so did nothing at all! Terrible management communication and no customer service at all.
My wife and I recently made a booking through Homeaway. We were charged a booking fee which is supposed to be paid by the owner and not the traveler. When we contacted Homeaway we were passed along approximately 6 times and given the runaround. They readily admitted that the owner was suppose to be charged but refused to recredit our credit card. We were even told that although it showed on our credit card we really wouldn't be charged. Unreal! We then had to contact the credit card company in order to dispute the charge even though Homeaway agrees that the charge was inappropriate. BEWARE! What a scam! They will not receive our business in the future,
Tip for consumers: BEWARE!!!!!!Ask Gene about HomeAway
Be very wary of the reviews of the vacation home you're interested in renting. I rented and have written a review that gave less than 5 stars because the noise level of the location of the rental house was quite high and never mentioned in any of the reviews. It was a disappointment. I submitted a review mentioning the house is located right near a busy small plane take-off and landing approach of a local airport and HomeAway refuses to publish the review saying it is not "substantially" significant. Would you rent a vacation home so you could hear planes take off and land throughout the house? I suspect HomeAway is only interested in publishing the 5 star reviews and nothing less. Makes me not want to rent from this outfit again.
This apartment was a wonderful location in Old Town Quebec City. While the apt wasn't very big and sparsely appointed it was quite comfortable and very convenient. We will definitely book this property again when in Quebec City!!!
I have been with HomeAway for many years with one property and added a second two years ago. They have always been brilliant. I rent out at least 30 weeks a year EACH property. I do take my own payments as I like to have a personal relationship with my guests. I have also used them many times for my own holidays. I can't praise them enough and recommend them most heartily.
Homeaway's new algorithm program was written by an idiot to benefit Homeaway and VRBO only. Homeowners get rated on their performance and their exposure to potential renters is based on that performance rating. The glitch is that the program makes errors and then penalizes the homeowner. According to their customer support techs, there is nothing that can be done to individually correct that glitch. Here is my personal experience.
1. The number of views to my property differs substantially between this year and last year, almost 75% difference. I call homeaway to inquire about the discrepancy and an informed about their new algorithm system. It seems for three days during Memorial Day weekend, I did not receive text nor email informing me that I had an inquiry and therefore did not reply from the email I set up and have been using for the last 3 years. I am told "it's not their problem" and I should have logged in to my Homeaway account and therefore being penalized with a low rating. The low rating making my listing come up at the end of other listings who might have paid less but responded quicker to their inquiries.
2. I make sure to log in, update my calendar, respond immediately to inquiries and my rating increases.
3. I receive duplicate inquiries from the same person. One at 12:00 and the other at 12:01. I respond immediately to the inquiry and continue to have email conversations with that potential renter. I notice my score is low when I log in to Homeaway immediately call and am told I should have responded to the duplicate inquiry so the computer doesn't penalize me. He says there is nothing he can do about it.
I have spent hours on the phone and all I am told is "I understand your frustration but there is nothing that we can do to correct the situation". Unacceptable answer.
They have call me and wanted that I advertise. I have choose global bundle .
Their cost is 2320 euro or they offer to me 50% discount for the first year and it looks nice 1,160 euro.
But looking on their price structure, was not easy to find , I have found that normal price is 599 dolars euros or pounds, depends where you pay , and without any discount. not 2320 euros. real price is 599 euros . just type global bundle 599 and you will see.
The people who work for homeaway vrbo or any other sister site of homeaway , from God knows where , are for me criminals, and pure scamers .
They have take market for themselves an s they invest millions in google and you can do nothing not to pay them just as to google . you will never be listed if you do not pay to google or to those sites like homeaway, vrbo, tripadvisor and so on.
I rented a house from Home-away. The reservation was HA-81CV7D As soon as we checked in the house wasn't as described. She listed it as 3 bedrooms but the main level smelled like urine and the bedrooms had pipes that were leaking from the previous tenant. The septic system was messed up and whenever you flushed a toilet everything came out into the bedrooms and into the house. We were not able to stay in the house due to the smell of urine and feces. We had children in the house and this was very unsafe. We called the house owner she never even met us she was in Europe. We contacted Homeaway to make sure that a refund was made since they have a policy that the tenant has to check in and everything has to be fine in order for them not disburse the money to the owner. Homeaway basically said they will contact the owner. No one spoke to her since, she never responded. They said no managers are available and said someone would call me the next day. We left the house and couldn't stay there. The next day no one called me. Whenever you call someone outside the US picked up and said no manager was there. I got no refund, no response. They clearly state that if the house is not what it was suppose to be that they don't give the owner the money. After a month of fighting with them I finally send emails to the CEOs which I found on their management site. No one responds for days until finally a very rude assistant customer service exec calls me back and says the CEO of the company doesn't care and will not refund me but make a complaint about the owner and its between me and the owner. This is horrible service and negligence to me someone who paid over 10k for the rental. Where is my security? I purchased a security for 99 dollars to protect me. They told me yesterday they closed the case? The owner has not responded I have no refund. Instead she stole my jewelry that was left in the house the first day and doesn't respond. I have also contacted the Texas State Attorney General office, FTC, and consumer affairs. Seems like nothing is helping.
I am not yet in my rental, but we are finding several problems (Venice, Italy). The air condition is broken. Message sent by owner and now it says no wifi. False advertising. I am one of the persons that send messages on trip advisor, and I will make sure this is placed on the post so nobody else gets this false advertising. We had a fantastic experience I. The past in Paris, and Barcelona. So we thought this was going to be fine. Well, that owner will get bad marks for false advertising.
I was a bit nervous after reading all the dreadful reviews for Homeaway. I can say we had no issues with them at all. No complaints.The apartment - ground floor 59-596 A Kamehameha Highway Haleiwa - was roomy, clean, comfortable, well-appointed. The directions to find it and to get in were spot-on. It is actually located at Pupukea - a short walk across the road to the most beautiful beach, and walking distance along a shared bike path, to a Foodland and some great little eateries. This area looks very down at heel, and we were a bit alarmed at first. There is a house in front of this property, on the same block, with barking dogs and rubbish strewn everywhere. It is on a very busy road, and there are noisy neighbours. It was a relief when we got inside, but it is definitely only for inside living - no balcony or views. We discovered that the upstairs studio apartment had a balcony, so that might be a better choice if you want to enjoy the balmy evenings and the sunset.
"Chillin' on Pleasant Bay" was a fantastic base for our vacation. The house is immaculate, with everything --and, I mean, everything, we needed in it to cook and relax. The pool is shared with other house on the property; there were no others in the apartment next door so we had the pool to ourselves. The location of the house was steps away from Pleasant Bay, and a short drive to either the bay or the ocean. What could be better than that?
We stayed at 173 White Tail Circle in Hawley PA. The listiing said it can sleep 14. That is false. It had 3 very small bedrooms, and 2 awful bathrooms which could maybe accommodate 6 people if that. The house was in an awful condition. We were forbidden to turn the air conditioning on in 90 degree weather. The doors and windows were falling apart. There were no mesh screen doors to keep the bugs out. The owner of this house should not be allowed to rent this property as advertised. We have had excellent experience with homeaway but this left such a bad taste that unless homeaway penalizes the owner for ruining my weekend, I will not be utilizing this site and definitely not recommend it to friends.
They allocate 24 hours for the property owner to accept an offer. During that whole time, even if the property owner has accepted, they continue to show a "So and so has HH:MM:SS to accept your offer" on the Messages page, which to me is a statement that they have not yet accepted my offer. Yet apparently it was accepted and my card was charged (I used their supposedly secure payment system). I never received an email at the end of the 24 hours (and yes I checked my spam folder). This led me to think that the offer fell through and I booked elsewhere (directly w/ the owner). Then 8 hours later my credit card was charged. Great, now I'm double booked. Still no message and their support says it takes them 2-3 days to respond. The property owner didn't seem to understand the system either so I think the interface on that end must be just as bad.
Tip for consumers: I would steer clear of this service. Or if you must use it then expect to wait some days to make sure an offer was or wasn't accepted because they certainly aren't going to tell you.Ask Stephan about HomeAway
We tried to book a vacation home through home away. When we didn't hear from the renter within 24 hours of booking we contacted HomeAway; that was 5 days ago and we have not heard from them. They seem to be very unprofessional and unresponsive. As a family that frequently rents vacation homes I have some experience with various services and this is by far my worst experience. There is nothing about this site that I can recommend.
We stayed at the Sunset Cottage #960150 on Paw Paw Lake, Watervliet, MI - It is a
very nice home with a beautiful view - In spite of cold weather our group of 9 were able to relax, play games and enjoy in very comfortable and spacious surroundings - Would highly recommend this home for an enjoyable vacation - BSmith
I was seeking a two week rental while I waited for a household shipment to my apartment. I did find one that would work.. And they could not have been nicer while I validated dates with my moving company. They did press me every time to go ahead and pay, and there would be no issue changing dates. I didn't want the hassle of a refund, so I waited. As soon as I had firm dates, I emailed and had an invoice from them in 5 minutes. On the invoice from PayPal, I noticed a statement that I would receive a separate invoice for the security deposit about 72 hours after I secured the reservation. When I inquired how much that would be, and stated I couldn't possibly prepay without knowing ALL the terms, they became much less responsive. I stated I was ready to pay, just needed the amount of the security deposit. Then they said it had been booked. So draw your own conclusions, but I for one will never use them. Very shady in my opinion.
I have booked 4 vacations on Home Away. Only once did the homeowner respond, book, take payment, send a rental agreement, and answer emails. All of the others said they were not responding to ANY of my emails because they were not GETTING my emails. I know that this cannot be true, because they were very quick in expecting a deposit, but it wasn't until AFTER they got this, that I would not hear back from them. 3 times I had to contact Home Away and tell them that I was not getting any emails or phone calls returned, even after the owners told me that upon receiving my deposit, I will get a rental agreement immediately from them. Yes, they contacted me after Home Away intervened by calling them. From what I gathered in my conversation with the reps on Home Away, they HAVE to call me back right away, or Home Away would take their listing off the site. Funny how quickly they respond after that! Funny how they also only respond when they need you to send a payment by PayPal. They get THAT email! Seems to me that it's a generic excuse with owners to simply say "what emails?" Also, when I inquired about renting other properties, and there have been at least 35, none of them got back to me. None. I couldn't know if the property was available since the owners did not list a calendar showing what days you can rent. You have to contact the owners on the site. What I find bizarre is that they show a response rate on the individual listings, to allow renters to see how often they do in fact, respond to inquirers. How is this possible when they DO NOT respond? Some say 99 percent!
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