Steve H.

Horrible company to deal with... They will not allow reviews that don't meet their standards. We were DOUBLE BOOKED and Home Away would not allow us to leave a review cause we did not actually stay at the property... Of course we didn't... It was DOUBLE BOOKED... How can we leave a review on a property when weren't allowed to get in it... HomeAway did absolutely nothing other than to tell us it was their policy not to allow those type reviews. I feel sorry for future rentors who are in our situation. Basically property owners are allowed to double book their properties with absolutely no consequence for their actions... They have a complaint process but no viewer if the website will ever get to see the complaints that are filed... They are purely in it for the money and not the protection of the rentors...