VS P.

3 retired women rented a flat in Knightsbridge/London & arrived before check-in time while the cleaner was there. We left the bags until check-in time. The next day 1 of us discovered that her Rolex watch given to her by her recently deceased husband was missing along with some euros & an Oyster card from her carry-on bag. We notified the owner who acted disbelieving & mentioned that SHE always wore her jewelry when traveling. The bag was not out of her sight through the whole trip. We assured the woman we only wanted to warn her so future guests wouldn't be stolen from.
We also asked her to return the deposit after she had checked the flat after we left as my credit card was loaded.
She did & after saying how pleased she was that we left the flat in such good shape she deducted 90 GBP for agents' fees which in her contract clearly states the the rental price INCLUDES the agents fees.
Twice Homeaway rejected the review & finally did but left the owner tons of time to reply. I then said if she returned the 90 GBP to me, I'd just drop the whole thing. Homeaway then called me & said I was BLACKMAILING her & they won't publish the review. How is asking for money that's rightfully mine considered blackmailing. I've rented flats 17 times in London before & this is the first bad thing that has happened to me. DON'T RENT A PROPERTY ON RUTLAND MEWS! The flat is nice, the owner is not.