HauteLook

I ordered an "Agate Dagger Necklace" This is what was written on everything except what I received "Crystal Cage Pendant Necklace" They are only alike in the fact that they are worn on a neck. This looks so cheap and horrible. Now I have to find a Nordstrom Rack to return it because it would cost me 5.95 (US) to send it back!

I took a gamble on this site because I really liked the necklace that I ordered--unfortunately that's not what they sent me. Now neither of these necklaces are on their site or the site of the wholesaler who supposedly makes it!

This is not a good business. I am so disappointed. So much for trying to treat myself to a nice birthday gift.

I recently got my first shipment from Hautelook! I bought over $250.00 worth of the balm cosmetics for $100.00! Everything arrived within a few weeks, together, and original as described products! Love love love this site!

So I was looking online for sites like bluefly.com that have great deals, but with "real" items unlike e-bay. Anyway, so I came across hautelook.com and I'm very happy with it. I've ordered tons of stuff, for example, leather boots, watches, sports clothes, and dress clothes from the website and I have no real complaints except the delivery time. However, looking at how much I save - the wait time doesn't really matter. More importantly, the stuff is real and I can vouch for this because I have clothing and items from the same brands.

Cons: I've heard the customer service is a bit iffy, but I haven't had to call them about anything and I've made 10+ orders.

Conclusion: I really like the hautelook.com and the site has good stuff that comes up, so keep your eyes out for em!

I had a few reservations about ordering from them due to some bad reviews I've read but I found a pair of sunglasses I just had to have so I went for it. I have now ordered from the site twice and I don't know where all this negativity comes from. Perhaps they've improved their service due to the negative feedback. Each item has arrived exactly as ordered before the estimated shipping date the site quotes. I do agree their shipping prices are a little steep but this tends to be often true when the item you're purchasing is substantially less than the retail price. Overall I've had two great experiences and will continue to order from them until a bad one occurs.

The only time so buy from HauteLook.com is when they have flash sales for a couple jewelry designers I like. So I am buying merchandise I am familiar with. I have had fairly good experiences buying from them, although I really hate the way your shopping cart times out. The thing to know about these flash sales (and this is true for all outlet sites like this) is there are items that are truly on sale styles from previous seasons, or designs that have been discontinued and items that are made for specifically for outlet stores and flash sales. I have not bought fake goods from hauteLook (that I am aware of), but when you see the same items appear on each and every flash sale it's a clear sign that those are the "fake sale" click bait items. So you need to know your merchandise. I have returned items to HauteLook without any problem, and have gotten my return shipping paid for when something was damaged in shipping.

I have been a Hautelook customer for probably about 10 years and always felt as though I was getting good deals, but lately I have ordered something and then I googled the item and have found that I may be saving 1 to 5 dollars. The retail prices are being hiked up. That does not make me really happy so I guess moving forward if I order I'm going to Google the item 1st and see if I can order it directly from the manufacturers website. If that is the case then I don't really need to go through them.

I added a picture of a Tissot watch I just ordered. Found the same watch on the Tissot website for $197.50 and I bought it on HauteLook for $196.97. Not a great deal

I ordered an Urban Decay eye shadow palette for like $10 which is basically a steal. However, that was on June 5th... it's not June 21st, and I JUST got a confirmation saying my order will be shipping. I contacted customer service about a few days ago, and got no response just trying to find details about my order. I feel like the price just isn't worth it, It still doesn't have tracking info on it... so only the label has been created but it still hasn't shipped yet, very frustrating. Never had to wait this long for anything I've ever bought online. I would never recommend Haute Look to anyone, unless they don't care if they get their stuff ever.

Caution needed here! Regular retail prices are often exaggerated. Product descriptions inaccurate or not there-no one seems to proof/check at all. I have received substitutions and yes did receive credit and kept the item. Shipping is extremely slow. It was explained to me (by customer service) that the product was shipped to them, repackaged and then sent to me. You could direct order through Ebay and get it faster from Chinese manufacturer yourself. Unless you see mainstream familiar brands, I would advise shopping around. I find it hard to believe that this company is affiliated with the Nordstrom Brand.

Although, I really think you can get great deals on this site, it's extremely frustrating to shop there. First off, as soon as a new sale started most of the items I like are already "on hold," which I think is a terrible idea, by the way. Secondly, when you're trying to shop around and add items to your cart, you're basically timed! They give you 15 minutes for each items, so you have to rush in order to complete the checkout. You don't even have the chance to think for a moment if you really want that item or the other! So, frustrating! I just placed my first order on there, but I don't think I'll be returning again unless they change that timer crap! It's as if you go to a department store and you constantly have a sales associate behind you're back saying "So, are gonna check out now? Huh?! Hurry up before it's gone! C'mon, let's go!" Lol Now, try to imagine that... that's pretty much what it's like.

I ordered 4 pairs of summer wedges, only one arrived one month later. The other three still showing will be on the 16 ( after changing the arrival time two times) still waiting. I'll be returning the ones I got (cheap made), wait until Tuesday and will cancel everything at the N. Rack. I will use Hautelook for "online window shopping". It's bad that the logistics with the merchants and the shipping process is so poor, because they have the most easy to navigate and shopping cart placement.

Ive personally had several issues with this company and online ordering. Them shipping wrong items constantly... the app is inconsistent and difficult to use. Cant shop the web page unless you have the app.
Ive even heard they have been closing a lot of peoples accounts too... which is really bad for customer loyalty and disappointing to hear. I have decided not to order from them again. Too many other good option online now days. Other companies do it way better.