They were on sale for $300, and their original price was $600.
175 Reviews for HauteLook
I called customer service..They of course were closed on Sunday.
Can you believe someone would say this to a customer????
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I've had nothing but great luck on this site!! Contrary to a previous review eluding this site was not associated with Nordstrom it absolutely is. Things sell quickly and occasionally do take awhile to receive but the site is always up front about the expected delivery date. I have been a loyal customer for over a year and have made over 15 purchases. I have also returned a couple of items and had no problems.
I wish I would have read about this site before ordering from them. I placed an order on 9/30 and still have not received my items. Oh and by the way my sis works for nordstrom and when I told her about hautelook and their affiliation with nordstrom she said she never heard of them!
I will never again order anything off this site I have been waiting over 2 weeks for my order to come in to finally realize after 19 days they apparently just shipped it out now NEVER AGAIN!
I ordered a few things from here and each time seems to get worse. The amount of time it takes for the order to come is just plain annoying. My 2nd order I only received one of the items and they only credited my account $5.21 which was just shipping. The product was over $10. I made the mistake a 3rd time because I saw Urban Decay eyeliner for $4 and couldn't pass it up. Still have yet to receive those and it's been over two weeks and past the date the site states. I won't be purchasing from Hautelook again. Not worth the hype.
I heard about this site through YouTube gurus that I follow and decided to give it a go because they made it sound amazing. Its not. I feel like the girls on YouTube love it because every time someone clicks their affiliate link and signs up and buys something they get a $10 credit so they don't actually pay for stuff and they probably order so much stuff that they don't notice that it takes forever for something to get to them.
The first time I ordered was fine I got an american apparel skirt and Vince top. Both good brands and the order arrived within three weeks. Great! So I ordered again. The second time I ordered two necklaces, two pairs of sandals and a pair of shoes for my boyfriend. About two weeks later I received an email that they over sold the sandals and I would not be getting them since there wasn't enough stock. I was heart broken but my refund came promptly and I received a $20 credit. So I was disappointed but it was handled well so I wasnt too upset. I then received the two necklaces and was pretty disappointed with the quality. One looked really cheap and the other (a j crew bauble necklace lookalike) came with some of the baubles already fallen off, a quick fix but annoying none the less. Finally after close to six weeks after i placed the order I was informed that the shoes I ordered for for my boyfriend had also been over sold and I wouldnt be getting them. Now I was really annoyed 3/5 of the items in my order had been over sold and that just seems like poor business practice to me. I feel like selling this things that you dont actually have is fraud. And this time it took them over three weeks and a couple emails to customer service before my refund was issued. I was not impressed.
Finally I recently went on to try again after my rage subsided. I figured I have a $30 credit and maybe I could use that for some boots or something only to discover my credits had all expired. I would expect at least six months to use them if not a year or more. An empty gesture to compensate for an extremely bad business model.
Overall I just feel this site is shady. Its seems really great too bad it just doesn't live up 90% of the time. I don't want to gamble with them anymore when there are much better places to shop online. I won't be shopping there again.
Well i am a new customer i've made about 8 orders, well not that new haha. My experience has been very good, I have always recieved my order(item) before the date listed, The packaging is cute and neat, and they have excellent communication. I don't know why more people haven't heard of this site:(. I do highly recommend this site especially if your on a budget!!.
Buyer beware. Hautelook aka Nordstrom advertises a product for sale which it does not have. Once they take your money they then try to order it from the vendor. In the event you actually receive the item, it will take weeks!!! If somehow you dont good luck trying to get your money back or get anywhere with customer service. Buyer beware!!!
Two items ordered 8/30 with three ship-by deadlines now passed. Stay away from this site. No response from email and only a "good news" comment from online chat that I now had a 4th deliver-by date.
Caution needed here! Regular retail prices are often exaggerated. Product descriptions inaccurate or not there-no one seems to proof/check at all. I have received substitutions and yes did receive credit and kept the item. Shipping is extremely slow. It was explained to me (by customer service) that the product was shipped to them, repackaged and then sent to me.You could direct order through Ebay and get it faster from Chinese manufacturer yourself. Unless you see mainstream familiar brands, I would advise shopping around. I find it hard to believe that this company is affiliated with the Nordstrom Brand.
Hautelook is not all its cracked up to be. I have ordered from them 4 times now and have found myself very unimpressed. My first disappointment was a pair of boots I bought that look nothing like they did in the picture and feel SO cheap. I am very unimpressed with the quality of products I have received, clearly there is a reason there products are 80% off. The only purchase I didn't mind was the stuff I bought for boyfriend which I thought was decent quality for the money. The thing that turns me off most about this site and has lost many of my sales is the 15 minute limit they have on the items in your cart in which you then lose those items and have to re-add them IF they are still available and let me tell you 15 minutes is NOT enough time to shop the site and they clearly are just encouraging impulse buys. The shipping also has lost many of my purchases its basically $10 which is ridiculous and in my mind takes off from the actual savings you are getting. I'm sure there are a few gems on the site just make sure your really careful on trying to find them and usually those gems are sold out in the first 20 minutes. Anything that is still sitting there at the end of the day and is not on hold or sold out is not worth it more than likely (there's a reason they arent sold out). Anyways happy style hunting, I'm sure there are a few good finds.
I have bought a few items from this site, and have been happy with the quality received, though I have only bought mainstream brands I'm already familiar with - DVF, Trina Turk, Hobo, Marika, etc. Though prepared to wait at least a couple weeks to receive.
HOWEVER - beware if you think there is any chance you may have to return something, because you will wait weeks to receive your refund, and keep on top of them to be sure you actually do. The last two times I've returned something I've had to follow up on the status of my refund after it showed being received by them a week+ before. The most recent times required multiple emails to customer service, who blamed the error on an IT glitch over a week ago, and I was just updated with the good news that they will be crediting my account in the next 3-5 business days.
I am shocked Nordstrom has any affiliation with such a shoddy organization. I have unsubscribed and will not spend my money with them again.
I wanted to give 1 star but the customer service I received was decent. I am a first time customer and recently bought 2 different pairs of black boots on this site. The first pair was delivered pretty quickly, but to my dismay, it wasn't what I had ordered. It was the right style and size, but in the wrong color. They no longer had those boots, so I was pretty disappointed. I returned the product and they paid for the shipping costs. The second item just came in and I could tell by the size of the box that my boots were not in there. Sure enough, what I received instead were a pair of shoes completely in the wrong size, style, color. Totally not what I ordered! And no packing slip to be found. I called up customer service to find that they do not handle the inventory of the items, therefore, I wasted my time browsing, choosing and ultimately paying for 2 pairs of boots that I will never receive. They offered a $15 credit, but I won't be using this site again. I am still awaiting my full refund to process.
My first order from hautelook.com arrived without a problem, however, my second order - a pair of women's leather boots, did not. Instead I received a pair of men's boots with no packing slip. I called hautelook and was told I have to ship these back and then i will be refunded but I will not receive the boots I have been waiting weeks for! I am really upset as I was so looking forward to my new boots for a trip I am going on. So one of two orders did not make it to me- not a good record so far!!!
I return more than I buy. BEWARE OF NON-REFUNDABLE ITEMS!!!! This means they are not desirable by ANYONE! Items are not described fully leading to sure disappointment. And beware if you have any problems with this site.....their customer service is D- at best. I am unsubscribing.
Received my six braclets in two weeks, that was good. Description stated they were 18k overlay on end caps and the beads enamel coated, they were not, they were plastic, looked very cheap. I cannot use these for a gift unless I put something else with it, hence there goes the great sale, and of course they were not returnable, I should have known right then. Will not order from Hautelook again!!!!
I have ordered a few items from this website and have been pretty happy. I will say though that it is VERY annoying to pay 9 dollars to ship a 20 dollar item and then not have it arrive for a month! I do not understand why the shipping is so high...its not like its a rush delivery. Their shipping is one of the main reasons I so not buy more from this company.
The real issue I have is with the last order I places. I ordered a Dress for my high school reunion and I was so excited when it cam in the mail yesterday....until I opened it and it was a SHIRT! Same design same company but not a DRESS! I called customer service expecting them to send me the DRESS that I ordered without too much hassle but I guess that cant be done. They let me know that they have no control over that inventory and can not get me the item I ordered. They offered a return or 20% off the item I got. Truly I am not happy with either...the shirt is ugly and I want my dress. Not to mention now I have to drag it to the post office on my day off and ship it back! So annoyed they should have more control over what they sell.
I shopped for about 20 minutes then realized there was a countdown at the top of my screen which was weird, then i added another item to my cart and the countdown restarted at 15. I realized that if i didnt buy the item in 15 minutes it disappeared from my cart. HOW STUPID. they only give you 15 minutes to buy something? Thats ridiculous. i then decided to read some reviews on the website itself and wow. I dont think you should shop at a website that gets 1 star from all its users. which surprises me that a nordstrom company would give such bad service. you really cant trust anything on the internet. guess i will stick to my worthy websites. thanks reviewers!
SHOPPERS AWARE! Incredibly frustrating experience, several times over, so shame on me. Crooked business dealings. Wrong product shipped and no refund being offered. Blame is on Hautelook's partners...... Check their Facebook page for the complaints and hopefully you will not fall victim to this company. bad bad bad all around. How do they train managers of their customer service department to be so bad? WOW
WORSE CUSTOMER SERVICE EVER, HIGH SHIPPING COSTS, FALSE PRICE INDICATION ( THEY SAY PRICE ORIGINALLY EX: 398$ REDUCED TO 150$) WHEN I RECEIVED TEH MERCHANDISE THE PRICE TAG ON IT WAS CLEARLY 275$, THEREFORE, THE REDUCTION WAS NOT WHAT WAS ADVERTIZED. CUSTOMER SERVICE ARE NOT HELPFULL, THEY DO NOT OFFER DEALS FOR THEIR INTERNATIONAL CUSTOMERS, THEY DONT HAVE RETENTION PROMOTIONS, THEY NEVER HAVE DISCOUNT CODES/PROMO CODES, SHIPPING WAY TOO LONG AND TIMING IS TOO SHORT / STAY AWAY FROM THIS WEBSITE
Although, I really think you can get great deals on this site, it's extremely frustrating to shop there. First off, as soon as a new sale started most of the items I like are already "on hold," which I think is a terrible idea, by the way. Secondly, when you're trying to shop around and add items to your cart, you're basically timed! They give you 15 minutes for each items, so you have to rush in order to complete the checkout. You don't even have the chance to think for a moment if you really want that item or the other! So, frustrating! I just placed my first order on there, but I don't think I'll be returning again unless they change that timer crap! It's as if you go to a department store and you constantly have a sales associate behind you're back saying "So, are gonna check out now?? Huh?! Hurry up before it's gone! C'mon, let's go!!" Lol Now, try to imagine that...that's pretty much what it's like.
I bought 6 items for fathers day. I planned about 2 months before and also calculated the dates that I would receive the items before fathers day so I could give to my father as a surprise. On my part - I forgot to add the suite number to my apartment and ask customer service to help me change it. I tried 3 times, each time PROMISING that they will get back to me about my order. Never did they get back to me. When I did call them about it I was just greeted as - "I'll look into it and get back to you on Monday". After 2 months, they emailed me saying I received all my orders but they did not. Honestly, after 3 months of waiting when told me they have changed all parcels of my orders they never came. I emailed them and they refunded my money. HERES the BIG PART THAT PISSES ME OFF. They did more than a 50% RESTOCKING FEE, charged me for the RETURN FEE and ALSO charged me for international FEE. I HIGHLY suggest that either you get the address right, or don't shop at this lousy online store. Because their customer service is SH!T, and giving me back 10% of a $150 order is BULLSH!T.
I trusted this website since it's a Nordstrom company. I purchased two products that seemed to have a great price. Honestly........., I will NEVER buy from that website again because they not only charge you for shipping but they take an eternity to deliver the items.
I'm a bit addicted to this website, I have to say. I've always had great experiences with them and the couple times I had an order issue they stepped up and took care of things with no problem. Will keep ordering from them!
Buyer Beware -
On May 5th, I bought thebalm makeup products through Hautelook. The palettes and makeup products were 50-70% off. Sounded like an absolute steal! On the website it said that the item was shipped on May 21 and it was to arrive around May 31st. Today is August 4. I still have no received my products. There has been no updates on my tracking number. I have contacted the representatives on NUMEROUS occasions and through different channels (via live chat, emails, phone calls). Each representative gives me "oh, I am so sorry about this. I will investigate and I will personally contact you as soon as possible". How naive of me because NO ONE did ended up following up with me. To this day, I still don't know where my package it. I made a dispute claim with my credit card company and I received my money back. I sent them an email about their poor customer service. They gave me a 30$ credit. RIght now, they are having a sale on thebalm again. As tempting as it is...as much as I want to use up the $30 credit. I do not want to go through that hassle again. I browsed through the reviews of this website and saw many people went through I went through. Ultimately it is not worth it and I would rather pay full price on these items and to deal with this company.
I do not recommend this company to any one. Based on the reviews and my personal experience - you are taking a chance.
ive been waiting over a month for a t shirt I bought my son, supposedly the rep said that my order was in route and would not provide a tracking number and that was about a week ago...I feel like I got robbed ....don't get suckered by them, its cheaper to go to marshalls, old navy and gap than to shop with the, so not worth it. im out 18 dollars for a shirt I actually found at gap for less on sale
When you receive Damaged Merchandise, you would expect a refund, and a Return Label, wouldn't you? Not so with this Company. No responses for weeks regarding a problem. I am not the only one I know of who has had this problem. Do Not waste your hard earned Money on this site.
I ordered an Urban Decay eye shadow palette for like $10 which is basically a steal. However, that was on June 5th...it's not June 21st, and I JUST got a confirmation saying my order will be shipping. I contacted customer service about a few days ago, and got no response just trying to find details about my order. I feel like the price just isn't worth it, It still doesn't have tracking info on it...so only the label has been created but it still hasn't shipped yet, very frustrating. Never had to wait this long for anything I've ever bought online. I would never recommend Haute Look to anyone, unless they don't care if they get their stuff ever.
I ordered a top and boots from this site because the prices were unbelievable. A month later I was still waiting on them to be sent to me. Once I FINALLY received my packages the colors were completely different than the site led on to be. Definitely will NOT be purchasing anything from them again.
I had a few reservations about ordering from them due to some bad reviews I've read but I found a pair of sunglasses I just had to have so I went for it. I have now ordered from the site twice and I don't know where all this negativity comes from. Perhaps they've improved their service due to the negative feedback. Each item has arrived exactly as ordered before the estimated shipping date the site quotes. I do agree their shipping prices are a little steep but this tends to be often true when the item you're purchasing is substantially less than the retail price. Overall I've had two great experiences and will continue to order from them until a bad one occurs.
I ordered 2 guitars that were autographed by celebrities to the tune of $758 as Christams gifts. These were non-returnable. I should've known better. The autographs were legit ( I THINK0 but the guitars were cheap. made-in-China, and not playable. No better than toy guitars.I tried to get in touch to complain. No one would do anything. I demanded a refund because they were not as advertised. Nothing. Then I got smart. I found the name of a board member (Greg Bettinelli), and found he was a member of Linked In, and a few other professional sites, so I complained to him publicly and directly. That night, I had a refund AND I was informed I could keep the guitars. PS.My musician son didn't even bother to take his home, it was so crappy.,even tough it was allegedly signed by Chris Cornell.
Good selection, but expensive and long shipping process.
Have never had to return, the other reviews here will make me a more cautious buyer.
Merchandise and prices are good. The site provides good descriptions and user interface. This is a flash site, which requires fast decisions, to grab the best deals. My experiences with customer service has been good; they even tried to track a replacement for an item that was shipped to me in the wrong size. The only real gripe has been the order processing time. Not a big surprise, as they are owned by a sticks and bricks retailer.
lMy FAVE by far!!!! No CS issues what-so-ever. Shipping slightly slow, but what I wanted to tell you about were the prices and things I have purchased. Let me start out that I am not trying to get $10 by having you go thru "MY" link. I am sure it is against the rules anyway, but even my friends I tell, I TELL them about the $10 thing, but do not set it up, so there is NO WAY they can make money for me. There is another site that is part pyramid scheme (everyone's review on the site begins with, "best web site I ever bought from. Click through this link to sigh up" - there are pages and pages and pages of the same crap without anyone saying anything negative, EVER!!! CRAP ALERT! Now, do NOT sign up for this account if you are just trying to go to all of your friends to join so you can get $10, please!!! NOTE: they MUST make a purchase before you will ever get the coupon on the site. Your friends will think that you only told them about the site for the $10, because it is clearly posted. A couple of close friends of mine, I gave the OPTION of signing up that way, but I also tell them how to sign up regularly (ok, by a couple of friends, I mean one...lol.
What IS off-putting about the site to me at first is that you MUST join before you can see one single price, see how the site works, know if there is any fee to sign up, or anything else. You can read the TOS, but it is so long, you get to the end and wonder if you have to pay to be a member. You brain shut off 20 minutes into reading the TOS from beginning to end. Go ahead and sign up. DO NOT sign up thru anyone's Facebook page (the will write about the site like one usually does when you love a site, but they will either give you a link to sign up thru, OR, right after the blurb (attached to it, actually), there will be a blue square with a capital white 'H" in the square, and then the website link to click on. Below that, Hautelook will talk about themselves for a paragraph. When I put this on my FB page, it did this for me automatically (I deleted it, too dumb o f a reason to lose friends over, methinks..I gave my best friend my signin so she could look a couple od times without signing up, then changed my password. N0o clue if she joined. Here are some of the things I have bought ( and EVERYTIME, I search the web for a better price, PLUS I go the the vendor's home page to see if the retail they list is correct. Only found close prices on another similar site once or twice, but Hautelook was Cheapest. So, mu favorite things; $23 for REAL mink eyelashes. The eyelashes, are made from LIVE mink, just like real hair eyelashes. They ARE sterilized. BYW, I Live out in the country, and have a mink that has followed the mice into the house through a path we cannot find (we live in the country, field mice are a part of life. House built in 1941, nothing we can do, tried to have house sealed, but contractor says because of stucco house (IN MN), the mice can climb the outside walls, Impossible to close up every hole!!! 3 springs ago, the ermine (what a mink is called in the warmer seasons, when they have light hair again & look like a ferret) must have been too fat to go out the way he came in & scared the crap out of us. Was not vicious, just wanted out. First time we saw him in the living area, and we realized that the reason why we caught and saw NO mice that entire year ( we usually catch about 10, but hear more. Figured out when he left this year because the mice started eating the poison & we found a bunch of dead ones in the unfinished basement...lol. May gross you city dwellers out, but much better than the HUGE RAT & roach issues they have in some New York row houses, where the renters can plug the hole time after time, but they get through no matter what & are big enough to kill small pets (the rats, not the bugs). We ARE bug free. Lashes retail for over $50, I paid $23, most realistic lashes I have ever had, comments EVERYWHERE!! Luminess Air sells, but the prices are more than on the site!. Good quality jewelry, my favorite brand Olivia Welles. Beauty products up the wazoo! RF (Radio Frequency) cosmetic devices, High end brands of cosmetics, baby/kids stuff as well as men's and home (from art to furniture to appliances to bedding!!). You won't be sorry one bit for joining, however, I am addicted, each sale lasts several days, then new products come through. New popular brands sell out some items FAST, FYI, but the calendar tells what is starting and when.
Hautelook is owned by Nordstroms and I love Nordstroms! They have a great selection of quality brands and great Sunday night deals. Pricing isn't cheap but they offer unique pieces and great descriptions which include the length. Many of the brands they feature cant be found anywhere easily. Shipping costs are high but I dont mind because I only buy special pieces once in awhile and the uniqueness of their inventory is worth it. Ive had a few issues but they are quick to give a $10 credit and refund. Basically I will keep shopping here because I love their selection, presentation of items.
Never again! Ordered an inexpensive ring to try out the site. It never came! Emailed with no answer, called and waited until wait time was 1 min., then was prompted that wait time had changed to 3 min., then 11 min. I opted for call back. The phone rang, then no one was there. This is a total rip off site. Do not waste time or money. I will report them to consumer fraud here in Phoenix.
This site is terrible. they take your money and then weeks later tell you they don't actually have the product. don't order from here.
I hate this site.....bad customer service.....shipping cost too high and also the waiting for your package is like over a month long.....returns are a pain in the ass and one customer rep says one thing and the other says another.....its always im sorry for this im sorry for that.....i return a jacket and its been over 1 1/2 for my refund....will never ever even look at this site again
I ordered a dress mid April and did not arrive at my home until mid May and on top of that it was the wrong dress. Stay away from this site, absolute crap.
I've made 3 purchases from HauteLook and there was something wrong with all 3.
First, I got a dress that I fell in love with on their site only to receive it in a completely different color that was absolutely hideous and no where near what had been advertised. They returned, no problem although I really wanted that dress.
Second, was a Kenneth Cole suit. Their description was inaccurate. Returned, again.
Third, was some lingerie and when it arrived one of the straps was missing.. I still liked it enough to just go to Walmart and purchase some straps but how does one person get three defects in a row?
It leads me to wonder if their prices are lower than Rue La La and Gilt because their products are actually inferior. I still love browsing their site because of the prices but I'm making sure anything I buy is returnable because I don't want to get stuck with junk.
Their customer service sucks. It took almost a month to get my purchase and when I called (three times) because the site said it was at the warehouse they couldn't tell me why I hadn't received my package. To my surprise I got my package today. When I looked at my account it said the items were still at the warehouse! Ruelala is much better.
Shipping is high in cost, and painfully slow. Also, some items are not returnable, which is annoying. However, I love this site for the deals you can get. I have had nothing but good experiences with them and have been shopping the site for quite some time.
have purchased several pieces of jewelry from this site..all crap...gold plated junk from China...there are nice items on there. you will pay big bucks for them, the clothes...look like surplus stuff and not well made...sometimes a "designer or name brand" has a "sale"...but, just not worth wading through the junk to get something you can get at the dollar store...
I am thinking this is the EXACT same company as "Ten Haute"-just using a different name.
Last SEPTEMBER! (this is February!),I clicked on a "deal chicken" where Ten Haute advertised a 1 hour sale on Hello Kitty watches. I ordered two and paid them directly with my credit card. A month had passed and I heard nothing.I emailed them.They said they would e-mail me when they were shipping out,which would be soon.I waited another month-nothing...I emailed them again...same response...long story short,it is now 6 months later....no watches,no refund. They responded to my last email with "We apologize but the supplier didn't come through with the watches so we are unable to honor the transaction.If you want a refund you need to contact the vendor where you paid"....huh??? I paid THEM. uuuugh. Do NOT deal with this company. Me?? Lesson learned. Thank goodness I didn't spend a fortune,or I would have lost a fortune.
First off I think you will find some pretty good deals and sometimes one of a kind items here but the problems that come up after ordering very much outweigh these.
To get to the gist of it, 2 out of about 6-7 orders I placed from them contained 2 very special items to me as I fell in love with them (a very attractive-looking jacket for my husband and a $995 brand name shoulder bag I got here for $298).
Three weeks after ordering the jacket, I received the package in the mail but instead of the jacket, in the box was a boring looking sweater instead. Total disappointment and pissed since I've been excited the whole time to give the jacket to my hubby as a gift for Christmas. Anyway I forgave them for this, must have been an unintentional error in the warehouse. And I got my money back.
The following month I thought I got lucky and grabbed the only Valentino bag they had available for sale. I searched online and couldn't find any other stores selling it or anything close to it. Must be from past season, but the unique design was just my style and fell in love with it, plus the price was unbelievable so I went ahead and bought it.
As soon as I clicked on the "submit order" I had become worrisome that my experience with the jacket could happen to this order. Yep, sure enough an entirely different bag was inside the package when it came. The packing bag that came with it and the invoice had all the correct info about MY bag but it was NOT MY bag that was sent!
I just knew my gut feeling was right, that there's a rat (or rats) in the warehouse who are doing the packing and that they're playing the bait and switch on my orders! How can this be an unintentional error when it's happened to me twice within less than 2 months time, and on the nicest/expensive items and not on the other not as special/cheaper items I ordered?
**HINT HINT to Hautelook management** Since there doesn't seem to be any accountabillity with the employees at the warehouse, may I suggest that you start one? How about for every order being packed, that a card be enclosed with the packer's name on it, like some other e-tailers do (such as Macy's for example if I'm not mistaken) - so that when something like this happens, when I call in to complain, I can mention the name on the card, and things can go from there. If they find there are similar complaints with the same employee, well then he/she gets the boot, and hopefully this way they clean out these rascals so things like these won't happen again to customers like me again.
But I told them through email and by phone, that they have lost me as a customer and will not be coming back. If they don't clean up their act, I won't be the only one they will lose. Sayonara Hautelook, I won't be looking back.
This site does have some great deals. The shipping can take forever. However on several occasions, I've received the wrong item. It's really frustrating since they do not have the one I ordered in stock. And a lot of these items involved me repeatedly checking for them to available. It's annoying to spend 30 minutes or so trying to order something and then to have something different arrive.
My first couple of times using Hautelook I was so excited to find a site on the web with such great deals with name brands so cheap! I had let all my friends know about this amazing site I had found with such good deals.
Unfortunately that ended quickly when I started having problems with the shipping. I live in a remote area where the postal service does not deliver our mail and there is only a central post office where you can receive all your mail including packages.
The Hautelook website does not accept PO box addresses to be shipped to even though some items are shipped through USPS and some are UPS. Well 3 times my items were shipped to USPS and when they dont accept PO BOXes as a regular address to ship to so I could not get those packages and they are sent back right away.
When I called up hautelook I was told that I could not get my items that I had paid for and it was getting sent back to the original retailer. I asked if they could just re-route the package back to me and put a note on the tracking number but apparently there is "no way" of doing that... how in a company can you not communicate with another dept to get the item back because of your site error in methods of shipment.
I had an email sent to me asking for my feedback and I had wrote a long suggestion that PO boxes SHOULD be allowed or whatever item you ordered should indicate whether it would be shipped USPS or UPS. I had talked to a supervisor, I have talked to several people over the phone. The last person I talked to after all my frustration and third returned package later that "it was no ones fault" that their system was unreliable to which item gets sent through USPS or UPS. Well, actually, its the sites fault and needs to be more user friendly for people who want to spend their money on YOUR website to figure out the best way to get the items to the consumer via mail.
They kept trying to credit me back on the website and not my debit card I had originally used. I was so fed up. Why would i want to keep buying from a website that keeps messing up my orders not once, not twice but three times.
To make matters worse, while this whole shipping mess was going on, 2 items I had ordered and paid for were "out of stock". I had received emails saying "oh dont worry, your stuff is on its way" when in actuality it wasnt. I wasnt sure how they "just" realized 17 days later that they were out of stock. They credited me with a 5$ credit but honestly, to not have to deal with this painstaking process of questioning IF id get my stuff, Id rather shop somewhere else where I KNOW id get my stuff. Thanks for the credit but honestly, I dont think Ill ever shop there ever again.
I once was an avid shopper of the site. Now, Im so fed up with the unorganization and guessing game on where my items I had purchased were that honestly, It is NOT worth the hassle.
Cmon guys... get ur Sh*t together. BC honetly, its just a mess over there.
What a joke! They tell you that you only have 15 minutes to checkout and then the merchandise will be returned to stock. Well, I been waiting over an hour now for hold merchandise to be returned or sold and it still says it is on hold. I called customer service and she said at 15 minutes it will ask if you still want to hold and you can conceivably keep hitting that button all day. WHAT in the heck is the point of even having the 15 minute timer if you are going to do it that way. She had no answer.
I recently had a gift card for $25 and bought a YSL tie that was 70% off. the tie is great and came quickly, but the shipping that they charge makes it not as great of a deal. probably as good of a deal as driving to a discount clothes store and buying the same tie.
terrible. I placed a big order, over 500$, and it took them 10 days to tell me they didnt have the inventory to fulfill it. I spent the money and couldnt reallocate it over the holidays on other sales. They did offer a 10 site credit! Thanks a lot
Dont buy expensive or nice things from them. they dont deliver. the same thing happened to a friend. they are basically selling things before they actually have the inventory.
I have bought items on 10 different occasions and I have received 9 and I just started purchasing only this past Nov/2012. The prices are cheaper than retail or comparable to other sites though they might be a season or 2 behind. I have much more confidence with them than Beyond The Rack. Definitely wasted my dollars in that site. Only complaint is that I can not purchase certain things that are for whatever reasons, they can not deliver or ship to Canada where I reside.