Their customer service is amazing - I have recieved the wrong items a few times and they return it with no questions. (in 86 reviews)
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Their customer service is the worst and I cannot believe Nordstrom's is a part of this site. I ordered a product and after multiple calls to customer service they said that the product was short shipped. Online customer service is worse than calling. They first said my product was shipped and I should file a claim with UPS, then they said I ordered a watch when I really ordered a cigar cutter for my dad. Needless to say it didn't make it for father's day. Over a month and a half later I still don't have the credit for the order they cancelled. I contacted Nordstrom to help since I purchased on their card and they said it was out of their hands. I am so disappointed and angry because I am out money and I don't see them crediting my account. I am sticking with ruelala.com.
STAY AWAY! At first I loved this site, but after purchasing multiple items, I am disappointed in the absurdly long length of time it takes to often receive an item (sometimes well over a month or more), and on two occasions after waiting at least a month, after being charged for an item immediately, I checked the status only to learn the order was "canceled" due to a "short ship" -- no email, no notification, no refund. When I contacted them, I was told I would receive a refund and a $10 credit. Very frustrating and it happens too often. POORLY RUN SITE.
I have only purchased from Hautelook twice within the last 2 months. First purchase in march took over a month to arrive and all I ordered was a set of Tarte lipsticks. My second purchase was a set from Whitening Lightening on 4/27 and on the site today it still just says my purchase was ordered. I am soooo mad...NEVER AGAIN.
I have only good things to say apart from shipping times. Its may be because they have to wait for other companies to send them the product. other than that everything was up to the mark. Had no issues. Customer service was incredible. i will shop again from this website.
Good collection,quality of stuff is fine but i'm not happy with customer service.
I literally have nothing but good things to say about Hautelook. I have made 20+ purchases throughout a year or so and have only been disappointed once due to a snag on a sweater I purchased, but I contacted customer service and let them know what had happened- they sent me a return label, I printed it out, shipped it right back to them & had my refund within 2 days. I think all the bad reviews are coming from people who are disappointed in the shipping length. I am not a very patient person myself, but I haven't ever had to complain about the shipping time. It states on their website that shipping lengths will vary due to the fact that the goods are not being shipped directly from the Hautelook warehouse, meaning that they have to wait for companies to ship the goods to them and then after they recieve then, they ship to the consumer. I've gotten so many incredible deals that I honestly didn't even mind having to wait. I give them an A++++++.
Received rancid tarte lipsticks and glosses, unable to return. Inconsistent sizing although they always state runs true to size. Delivery takes weeks. Will not order again.
I've ordered 10 items, spent 400$. They sent me emails saying my shipment was already made and I noticed the money was not discounted from my card. Then I realized that they just blocked my account without notice and they cancelled my order. When I call them all they have to offer was an apology but I was treated like crap and all the items I wanted to purchase were gone. I lost the 3 hours that I spent purchasing in that site for nothing.
I ordered 4 pairs of summer wedges , only one arrived one month later. The other three still showing will be on the 16 ( after changing the arrival time two times) still waiting. I'll be returning the ones I got (cheap made) , wait until Tuesday and will cancel everything at the N.rack. I will use Hautelook for "online window shopping" . It's bad that the logistics with the merchants and the shipping process is so poor, because they have the most easy to navigate and shopping cart placement.
"FREE SHIPPING ON ORDERS OVER $100" no asterisk or any type of footnote indicator to suggest exceptions. ANYTHING over 5 lbs doesn't qualify. How is it they can post free shipping without highlighting there are exceptions? They've lost a frequent buyer and so has Nordstrom. If I could attach the screen shot I would.
I ordered a purse on 3/9/14 and as of 4/14/14 it still did not have a shipping date. Contacted them 3 times and they weren't able to give me an idea as to when it was going to be shipped. Cancelled my order yesterday. But I was really surprised when I checked their website this morning and the handbag company was having a sale and the purse I had ordered in March was part of the selection.
WORST ONLINE SHOPPING EXPERIENCE EVER. It is nothing but SCAM. I ordered 2 dresses and a necklace on 2/18/14 with estimated shipping around 3/8/214. 2 of the items were delivered on 3/10/2014. The dress and the necklace looked really nice online but in reality they were cheaply made. Anyhow, I was more eagerly waiting for the second dress. After waiting for 2 more weeks, I finally started emailing the costumer service about shipping updates. The representative “Jessica Puente” kept telling me that they have received the order from the third party and will ship it soon. Finally, after several senseless emails, I called them and they told me they were having troubles getting the order from the vendor. TACTFUL LIARS. Finally, I requested for manager and again she was too busy to come on phone. After I told them that I will file a complaint, suddenly the manager was available and she promised me that they have received the order and I will get it soon. SAME B***s**t. After a week waiting, I contacted them again and they simply said “sorry we returned the item as it was damaged”. SERIOUSLY, WHAT THEY THINK CUSTOMERS ARE FOOL AND THEY CAN KEEP OUR MONEY IN THEIR ACCOUNTS FOR MONTHS?????
Hautelook is HORRIBLE. STAY AWAY. I thoughth this would be a reputable place to order from given that it is owned by Nordstrom.But it is nothing like Nordstrom. In fact, Nordstrom should not advertise that Hautelook is "Nordstrom Company" because it has nothing in common with Nordstrom. I ordered 3 items on 4/4/14. I finally supposedly received 2 of the items the following week. Not bad I thought until I opened them. The first item was a Rebecca Minkoff bag which sold me on the price. The bag was not bad - just not to my liking. I am a handbag snob. Unfortunately the packing receipt was for a pair of Ben Sherman socks that should have been delievered to someone else so I had to call Customer Care and be on hold for about 1/2 hr so I could get that straightened out so I could retun the item. The second item was a Hello Kiity Ring. I opened the package and it is a SECOND Rebecca Minkoff bag!! However the receipt said it was the Hello Kitty Ring!!!?? I am still waiting for the 3rd item. When I called Cutomer Care they were apologetic and said I could send every thing back..... I though about it and said to myself if they messed up the order -- I am sure they will mess up the return. Fortunaltely, I have a Nordstrom Rack close by so I returned everything there. The sales associate was shocked about what happened, apologized and we got a good laugh out of it. I am a frequent online shopper but I will NEVER shop with Hautelook again!!!
I ordered a ring early this morning & just received an email from Haute.com saying it had been shipped. A tracking # was also provided. So much for the numerous comments on the slow shipping, or maybe I just got lucky!
Good deals if you pay attention...not everything is good quality or good price. I do have to agree with other reviews, fulfillment is really poor (yes, I read the fine print). They receive their items from the manufacturer which takes a lot of time and then they ship from their warehouse. It often takes a month or more before you receive your order. Only once did I receive a shipment sooner. So, order for the season ahead! Also, customer service could be a lot better...they just tell you what they need to to get you off the phone. If you're really patient, worth the wait.
Like many other reviews I thought I would be getting a great deal and prompt service (i.e. Gilt, Ruelala, etc.). After I ordered an item that I could actually buy cheaper directly from manufacturer, they took TWO MONTHS to let me know they were shipping my item. I called several times to get an update as well as ultimately trying to cancel my order to get a refund and was given the runaround. They will keep telling you that the item will ship in a day or two but a lot of the deals they run go through a third party supplier. They do not have contact info for these third parties!
I suggest going through the larger, more efficient deal sites!
Horrible. Horrible horrible horrible. Seriously do not waist your time.. I will admit, the deals are amazing, but it's just not worth it. I have had two events take place. The first one, I order and eye shadow palette from their LORAC event. When it finally arrived, I opened the package to the palette shadows being DESTROYED and shattered. And of course the was no refund or returns on that event. The next time I ordered something from them was their Whitening Lightening event. They make you pay $5.95 for shipping but you still have to wait over a month for it to arrive. About four weeks after ordering, the Estimated Delivery date was already over. So I waited another two weeks just to see what would happen. Finally I got fed up and contacted someone about it. The next day they sent me an E-mail saying. They didn't order enough of that product and I would never receive my package. In my opinion, that is unacceptable. I WILL NOT order from Hautelook ever again.
Follow up on all purchases your items might not ship.they Do Not have real time inventory and will run multi event sales and not fulfilling even first event. Mean while they sit on your money waiting to see if you will notice. Case in fact ordered 2/11 finally got the truth today what a hassle
Their shipping can be VERY slow, but I have gotten some great deals. I have learned not to believe the expect by dates listed on the site and am not disappointed. Sometimes it's a good thing they take so long to ship, it gives me a chance to come to my senses and call back and cancel items!
I was not happy with Haute Look's customer service. The shipping on my item took so long I didn't want it anymore.
I ordered a pair of shoes from this company. When they arrived the color was off so I sent them back. I took the shoes to the post office March 2, 2014. Up until March 17th Hautelook was telling me they still hadn't received the shoes. The ustomer service rep said she would issue the credit while I was on the phone with her. Makes you wonder what would've happened if I hadn't called. She proceeded to tell me a Hautelook credit has been issued & was on my account. At that time I explained to her, I wanted the credit back on my Master card. I didn't quite understand why it wasn't given back in the original form of payment, I knew this would be my LAST time shopping through this company so a store credit would be useless. She said no problem I will change it in the system & you will see the credit on your Master card in 3 to 5 days. Needless to say, today is April 1st, 15 days after refund was processed and no credit has appeared. My bank has no record of a credit ever being issued. After countless phone calls & emails to Hautelook I've gotten no where. I've even contacted Nordstroms, who I'm surprised is even affiliated with such a company. I also filed a complaint with the Better Business Bureau. I may never get my money back from Hautelook but at this point I want future buyers to beware.
The deals are not bad but the shipping takes FOREVER. By the time I actually got my packages, I brought them right to the store and returned them because it was something I needed/wanted before it arrived, 8 WEEKS later. I will never shop on this site again, when you buy from China it comes faster!
This company told that UPS delivered my product but I never received it. They then went on to tell me I would receive a refund, which they never gave me. This site is a complete ripoff.
I can say I had the Hautelook app on my iPhone for quiet some time and haven't used it. However a month after Christmas I took a look and their sales are remarkable. I have placed over 8 orders with them and have never have an issue with product at all. I will say this much PLEASE READ THE SHIPPING AND RETURNING POLICY. This company has never promised overnight nor fast shipping. Not all items are in their warehouse which means it's a process to get you're product. I can honestly and have recommended this site to my friends. It's nice to get good quality at a reasonable price when you can. For all of those who say this website is a scam how about you do you're research on the product you're interested in before and after viewing. And also people READ!! That is the down fall about ordering online than in the store it requires you to READ.
I have had several back to back negative experiences with Hautelook. I ordered a number of items well before Christmas, and they didn't show up for nearly a month after I'd ordered them. I complained, and they credited my account. I wasn't informed that the credit would expire in 90 days, so 90 days later it disappeared. I contacted customer service about this, and the person on livechat said that there was nothing he could do about it. Hautelook then sent me a survey to fill out, in which I blasted their delivery times and their lack of customer service. I received an email shortly thereafter informing me that my credit had been reinstated and $10 had been added for the hassle. I used this credit last week to purchase something. The shipping estimate was "1-3 days", but I just received the UPS tracking email and it will take over a week to get to my place, IF they send it out on time.
TL;DR: They lie about shipping times SOMETHING FIERCE. If you know it will take over a week for an item to even be sent to a shipping facility, DO NOT say it will arrive in "1-3 days"!
I ordered a pair of shoes, because they were taking so long I contacted them and asked what was going on, then they quoted me a different arrival date from the one I was quoted at purchase. The second arrival date came and went, so after a month I contacted them again. It turned out they NEVER DELIVERED the shoes, cause they didn't have them. But they never contacted me to tell me they did not have them. It wasn't until I contacted them again that they told me the shoes weren't available because they hadn't ordered enough to fulfill the orders they received. They refunded my money, however, I don't know if they would have done that had I not contacted them again. I get they impression since they never contacted me to say the shoes weren't available that they would have been content with just keeping my money and me not getting my shoes. They tried to offer me a $10 credit after that, but I closed my account immediately. They are a gamble to order from, you're better of just ordering elsewhere or going to a store. It may be a couple bucks more, but at least you'll know you were getting the item you wanted. Heed the negative reviews people.
The worst experience that I had so far online!!! I order some dresses (6) at Hautelook.com, after charging my account right away I had to wait a month to get the first dress, I'm a size medium/large, I order the dresses large thinking I rather had a dress a little bigger than one that won't fit, boy was I wrong!!. That dress is so SMALL that it fits my niece who is a size 0 or XS!! I am beyond furious, the tag said large, but it's not the right size!!! From all the reviews I know it would be a pain returning the dress and getting my money back, so I guess my niece will have a whole new wardrobe this spring!!! I'm still waiting for some beauty items that I order and the other 5 dresses (that like I said I've charged for, and still waiting for over a month) and NEVER AGAIN, I'll make sure all my friends and family knows what a ripped off Hautelook is!!!
I ordered twice from them.First time I return clothing which didn't refund as original payment but store credit.
I asked no answer.I thought it's the policy anyway,as long as I can use credit
But the very strange thing is they say "free shipping" over $100,but they charge me everytime my order went over $100,I need to write them email to remind them.
First time they did replied politely and return my shipping fee,
After several time it happens again and again,I emailed them asked Why I need to remind them over and over?so ridiculous as a company
Then they never replied again,totally ignored me.
Since I still have credit on so I ordered duo of Strivectin,today package comes,it only comes with 1 tube!
I paid for two not one!so pathetic they being a company!
I emailed them again,not really expecting get their answer and good result.
I'll never buy things from there again!
I don't have isuue with shipping, but i ordered so many times and my last order they charged me US dollar instead of Canadian dollars. Also the return takes over 2 months. That's way too long. They are ok, the quaily of the products are very much as listed. I just dont like how they change their way of charging with out telling. I could return, but have to wait forever to get my money/credit back.
Awful scam of a site. I ordered a Louie Vuitton bag and paid a lot of money for this bag through haute look. I thought it was going to be the real deal as they advertised. I got it in the mail yesterday and it is FAKE! The leather is fake and the bag is fake!! This site is a scam and they put fake labels on items and sell them!!
Hautelook is a place where they don't have any courtesy for their customers! They messed up my order three different times and each time honored a credit plus refund ! Then again I had a mess up and they stated since we have given you courtesy credit before we can only offer you $10 for the inconvenience ! Let me just say that the order was placed on December 29th and wasn't received until February 4th plus didn't get one of the items I ordered ! This website is full of crap! No more purchases from them ever
OMG, people please! for those folks complaining of quality of products, many of you I bet just go to the site without reviewing the shipping policies, or even understanding how the site works. This IS a Nordstrom Company! How are you able to return to Nordstrom Rack? This site host "Sales Events" with multiple "Brand" partners. They do not keep ongoing inventory. They depend on the Brand partners to provide the merchandise described in the pictures, (you are placing an order based on a picture and basic description)! Never once have I read on the site, "quality guaranteed". If you don't like the quality or if it looks cheap or whatever, simply return it! Please read the shipping time-frame located in the FAQ's! They never claim to offer over night or even faster shipping. The entire process when ordering from them is located on their site. When speaking to member care, I was informed of this information. Hautelook has over 16 million members, with up to 10 million of the members placing orders monthly! There are issues of course as with lots of online retailers, nothing is 100%, but the complaints and issues received by the company are only about 2-3% of the over all orders placed, which is minimal. Saying this means their overall sales platform is working and they have many many satisfied members whom place and receive orders without issue. I have made several orders, some take longer, but this is expected. If I don't like something, (which has occurred) luckily I have a Nordstrom Rack dept store I can return to, or just process a return ONLINE, VIA YOUR HAUTELOOK ACCT, which is very easy. Don't sign up for a site if you don't understand how it works and then complain and call it a scam. That's just not fair!
I have no idea what all these negative reviews are going on about -- I live in Canada and can tell you that I have never had a bad experience with Hautelook -- the site is amazing and the deals even better
It's a clearance site so know what you are ordering and do it fast -- that's how this works folks so get with the program
I have ordered many products from them and each and every time, the products shop fast and accurately
Hautelook is my daily check in and the only daily deal site that I ever order from They are owned by Nordstroms and follow the same customer service excellence -- no scams here on either prices or products
I don't know why it has so many bad reviews? I had a good experience with Hautelook, maybe shipping is not the fastest (I got one of my items in 10 days and another one in 11 days) but otherwise it's a great way to save on good brands. If you're afraid you're going to get a bad product I suggest you google it first before purchasing it.
Hautelook is a dishonest site. Buyer beware. They will double the retail price and show a discount. It's deceiving. I am warning you about their deception and seems to be getting worse. I have no idea who to report this scam to. Don't buy from them.
For a company owned by Nordstrom, I thought that purchasing an item would be a great experience. No! It has been well over a month since, I ordered my item and it has not arrived. I wont be ordering again regardless of the deal I got. There are too many other great sites that don't take this long to receive the item!
Great deals, but I have had errors in previous orders and it takes an appalling amount of time to ship to canada. For example, I ordered items on Nov 25; it is January 9, and according to the tracking they have sent me, they are somewhere in Alberta. I think this will be my last purchase.
If I could give negative stars I would. Their customer service is horrible. I ordered a watch in October. OCTOBER! December came. I asked where the watch was at in time for Christmas. The rep. said that they were "picking" it in the warehouse and that it should be sent out within a day. 2 weeks passed. 3 weeks passed. Then I was told that they actually did not have inventory for it, and gladly gave me $10 for the inconvenience. They could take their $10 and shove it up their... let's just say no more hautelook..more like NOT LOOK! buyers stay away from this company. You won't get your stuff and don't even let me start with returning items online. They lost half my stuff and never gave me credit.. DONE DONE DONE.
Terrible shipping. Products, especially shoes, are not even worth the discounted price. I had to call customer service multiple times to follow up on an order. Each time I was told my order was ready to ship. Shipping is expensive through this site. After 31 days passed (with no order shipment) I called to cancel. They do not follow through. I was promised call backs, credits for the late shipment, etc. none of these things happened. Buyer beware!!! Stick with Amazon or brick and mortar stores. This is nothing like the actual Nordtroms experience. And the deals are not really deals.
Return processing takes over a month and the company loses orders, so impossible to track your return some of the time. I will no longer purchase from them.
I placed an order on November 20, 2013. As of today, I still have not received it no received any further communication regarding the order. On December 16th, I spoke with a customer service rep. who ensured me that my order was being picked and I would have it in a few days. Nothing. I called again today and was told that my order was short-shipped (essentially, there was not enough product to fulfill the orders and I would not be receiving the product). I had to ASK for a credit for the price paid for the item. In addition to the product refund, they half-heartedly offered me a $10 credit to Hautelook for the hassle I had gone through. Please, no need, because I will NEVER shop with you again. STAY AWAY.
I placed an order with them November 21 for an $18 acrylic case to hold some makeup in. Then with shipping and tax I ended up spending close to $30! It would of been cheaper to just go to the store and get one. But here it is exactly a month later and I have yet to receive my package. They said I would get it by December 17th with seems crazy because I ordered it in November but I was okay with it. Then I received an email saying they shipped it out on dec 16.. How they expect me to get it by the 17th is beyond me. But I'm STILL waiting for it. This site is a waste. Yes it has some cool stuff but it isn't worth the wait by any means.
THEY OVER CHARGE TAX !!! Buyer beware ! If you decide to buy from hautelook.com, not only do you have to wait a lifetime for your purchases to arrive, but they do not charge the correct sales tax percent for where you live. I'm actually thinking about reporting them to the government for this.
WILL NEVER BUY FROM AGAIN!
This is probably one of the best discount online stores. Their customer service is amazing - I have recieved the wrong items a few times and they return it with no questions. Also, the price for shipping is nowhere near outrageous - some American site charge $22 for shipping to Canada. The products from Hautelook are amazing, the discounts are amazing, and I would recommend it to anyone .
This website is ridiculous. I ordered several items. 3 of these items were fashion jewelry. They looked like costume jewelry from Target. After waiting weeks for delivery, I was so disappointed because they were gifts.
I called and was put on hold for so long the customer service agent sent me a return label and said she would waive the shipping fee.
I felt a little better until it took weeks for them to receive the return package.
Then I received an email crediting only one of the three items in the package.
What kind of service is this? The website looked like it had promise but their customer service is terrible
The products/site is okay, but in a world where amazon.com ships in 2 days, waiting over a month to get a single item is ridiculous (and that's with paying $9 bucks for shipping!)
I'm surprised the brand is associated with nordstroms, because nordstroms has such great customer service... unless they fix the timeliness of their deliver, the site will continue to stay in business.
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