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Mark O.

Contributor Level

Total Points
123

1 Review by Mark

  • HauteLook

11/13/15

I made the mistake of ordering a Divani Casa Rixton Sofa Bed from Hautelook. When it did finally arrive ( after 3 weeks) I had to go pick it up because UPS would allow me to unload it off their truck (?!) when they showed up sometime within a 4 HOUR window. They told me I had to unload a UPS truck? UPS offered to leave it in my apartment hallway for $215! Thanks: /
So that is how my purchase started but it got worse when I finally got the sofa unboxed what I saw for my $1500 I spent was a complete joke of a sofa. I mean the construction looked like maybe a $300 couch at best.And it is so uncomfortable to sit on its almost unusable. I called Hautelook and talked to a few people that seemed genuinely concerned and helpful but they kept saying they would have someone from customer service contact me. THIS NEVER HAPPENS!

I did some digging and found out who sent my this POS sofa. They are VIG FURNITURE in Los Angeles CA. So I called there and was told they didn't know who Hautelook was and Hautelook received my money so I should talk to them! So basically I feel I am just dealing with a huge den of thieves at this point. I am out my $1500 because I trusted Hautelook and the pictures they posted showing this sofa. I had ordered clothes from Hautlook before and that was OK but this purchase is a royal scamjob.
So to sum this rant up:
1) HAUTELOOK DOES NOT CLEARLY STATE HOW HORRIBLE AND EXPENSIVE SHIPPING WILL BE ON LARGE FURNITURE ITEMS ON THEIR WEBSITE
2) HAUTELOOK DOES NOT DEAL WITH ANY REFUNDS REGARDING SUBSTANDARD CONSTRUCTION FURNITURE EVEN THOUGH THEY WILL INITIALLY GIVE A RESPONSE THAT THEY WILL
3) HAUTELOOK REPRESENTS MANUFACTURERS AND DISTRIBUTORS THAT CONDUCT THEMSELVES IN WAYS THAT LEAVE THE CONSUMER WITH PRODUCTS THAT DO NOT MATCH WHAT HAUTELOOK ADVERTISED THE PRODUCT TO BE. AND SOMETIMES FOR MUCH MORE MONEY THAN THE PRODUCT IS WORTH.

SO I am done with this company. I did see Nordstroms is struggling financially so its nice to think they will get whats coming to them.

Mark Has Earned 3 Votes

Mark O.'s review of HauteLook earned 3 Very Helpful votes

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