Fast shipping if you order contact lens but will rate very poor on eye frames and other stuffs. Beware, don't send an email for updates of order, I waited for a month, decided to call them after no reply. Ordered March 8th updated me that Gucci eyeglass prescription will be available on August... Then why make it available in their website and no follow up email. Ordered cleaning solution and eyeglass for laptop Gunnar optics, inquired for updates via email, as expected no reply. Decided to call them after a month and inform me where the hell I got those items and yet I got charge from my credit card.
They need to update their website and improve their customer service. But I don't have problem ordering contact lens...!
Hi, Amor,
Thank you for reaching out to us via Site Jabber. I am very sorry for the wrong item arriving. I know how frustrating that experience can be.
I see our evening supervisor was working with our warehouse to locate a replacement item, and it was shipped out today. You should receive the correct item by the end of the week.
If you have any other outstanding issues I may assist with, please feel free to send me a message and I will be happy to resolve!
Best,
Jason Faria
Director, Ideel Customer Service