Tried for almost 3 weeks to resolve my issue using email and Groupon's posted customer service number - and nothing. (in 394 reviews)
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WARNING: If buy from Groupon and return the item you only get Half your money back not a full refund.
I have used Groupon for years and apparently the service has gotten worse. Worst experience ever. I had booked a trip to Niagara Falls at one of the area hotels. In finding out that the hotel had bed bugs previously. I wanted to cancel my reservation. Groupon denied my request. So I decided to take my family there and check it out for myself because I did not want to waste my money. In doing so our room was gross. There were oil stain on the sheets. I told the clerk that I wanted to cancel staying there. She said we are so sorry for the trouble and said for your convenience we will put you in the suit to stay. Canceling our other room. Later on I went to go to groupon to buy another coupon. Realizing our groupon was still there. I called to make sure when I booked again that there would be no trouble. The clerk said that it takes a while to drop off that because we stayed it was redeemed. This was back in August. I believed I had got credit. She told me so you are not bothered by seeing it on your account I will mark the Groupon as being used. I told her that I believed we had received a credit. She said it is marked as a booked day and not a coupon code even though thats how it was redeemed. Very frustrated. She told me that because we were given another room we were taken care of. Lets not figure a good couple hours were wasted trying to find a clean room.Can't believe I just wanted to take a trip with my family and all this mess happened because I decided to never never use groupon again. It was my families first trip together after being in the N.I.C.U with my son for 6 months because he was born early.We needed a nice trip for the four of us. The clerks were so cold and their customer service stunk. This had nothing to do with the fact I did not get my groupon back. I am still in shock.I do not suggest looking through this site because it only causes you trouble.
If I could give them a zero, I would! I placed an order for a car detailing. My credit card was charged but the order kept showing as pending. I called Customer Service and the wait time was 40-50 minutes. I emailed customer service. The agent told me what to do to solve the problem. I did it and nothing changed. I tried to live chat with an agent, I was number 30 in the queue. I waited , the agent kept giving me scripted answers to just make me go away, he finally disconnected me. I waited again for another agent who did the same thing. I waited again and got an agent who basically told me the same thing....nobody there could help me and I could wait another 24-48 hours and then contact them again. TOTAL BS!!!! Groupon should not be selling a product they cannot support!!!!!
Ordered a ticket to ice skate for me and a date couple weeks ago, went in to the rink and was told they don't accept groupons. Very embarassing and a complete waste of time! I called and complained and the lady basically said they can't control who accepts their deals which is BS! and she wouldn't return my money either!! I hope whatever building these people are in burns down with them all in it!
If you have an issue that has to be taken to customer service, it is not easy to deal with. And they do not respond quickly. Then when they respond they still haven't helped the situation!
ORDERED AN ITEM FROM THEM, IT WAS SHIPPED TO THE WRONG ADDRESS AND THEY COULDN'T CARELESS...GOT A HOTEL RM FROM THEM, CALLED AND MADE SURE THAT IT WAS BOOKED & WAS ASSURED THAT IT WAS...ARRIVED AT THE HOTEL...6hrs. AWAY FROM MY OWN HOME AND NO RESERVATIONS WAS EVER MADE. NOT TO MENTION THAT THEY TAKE MONTHS TO DELIVER YOUR PACKAGES...
It seems like you would need to be a mathematician to benefit from their deals. I bought 2 coupons for Creamistry, $5 for $10 worth. The first coupon was used to buy 1 scoop of ice cream and a creation cup which cost $13. I paid out of pocket $3. With the second coupon I bought 1 scoop which cost $6. The $4 left over just evaporated. Had I sat down and used my "math" skills and creativity, I would not have to pay anything extra. So if you plan to use these groupons or deal palooza, make sure to do some serious calculation or you will come out feeling like an idiot! I will never use another groupon or deal palooza special as they are such bad business and untrustworthy companies.
I ordered a parcel on the 4th September 2015, 10 minutes after I placed my order I recommended all my colleagues place the order as it was for a mystery gift. 1 week later my colleagues received their orders. Bearing in mind we all put the same address, it is not the 07/10/2015 and i still have not received my parcel...I tried complaining but all they say is that they cant do anything about it and they cant refund me until i send the parcel back. LOL what f****** parcel??This is why I don't trust cheap sh*t!
We have a small business and used groupon to promote a couple of our services. When we developed a new campaign with them they used the wrong image and listed the wrong fee. I sent out emails to their support team and got nothing but excuses and they closed our campaign because we wouldn't honor the ones that THEY screwed up on. Even after i said we would honor them they still refused to reopen the correct ones that we had been running for 3 months. I called 14 times and got a different rep each time. I was put off every time and was told they would get back with me. After weeks of lies and excuses they decided not to reopen ANY and all of our campaigns. Get this. They gave us no reason. And on top of that they will tell you that there are no managers or supervisors for you to talk to. I have never dealt with such a shady company. Be very careful because if a problem develops you are screwed no matter who made the mistake.
Iam a long standing good customer but having bought some palms realised they were not the ones advertised customer services told me to get in touch with the company who are in the netherlands tried but didnt suceed for over a month i have sent them many emails but to no avail been a long good standing customer.
I've used them for a few different things, from Buffalo Wild Wings to custom calendars, and overall, they are really good. The selection isn't always as varied as I'd like, but they do have tons of cool local and online things for you to do, which is always nice, and the price is usually a lot better than you can get directly from the source.
ordered this item 6 weeks ago and was given a tracking number, yesterday got an email saying i had a voucher for the price of the item which had to be used by 25/9/15. 2weeks out of date.
i have spent 100s of euro on this site over the past year but they wont be getting another cent. fu-kin hate that. keep clear of these crooks,
My family, friends and I have been purchasing from Groupon for a while now. For the most part I've had good experiences. However, my recent purchase was the worse experience I've ever had. I have tried resolving the issue with the vendor directly two different times but that has been unsuccessful. June 28th I purchased 3 basic skydiving tickets as an 18th birthday gift for my daughter. She was to skydive with a family member who was coming in from Texas and another who postponed their trip to India just to jump with my daughter. I called to reservation our spots in which I had to pay an additional $9 per person to secure our reservation. During my phone call they tried to pressure me into upgrading my package which I declined because it was a lot more costly. In the end our reservation was made for September 19, 2015, we received a call from the company 3 days prior stating they had plane maintenance scheduled for that exact date and they cancelled our reservation. I was upset but worked with them to get our reservation rescheduled. Our second attempt was reserved for October 2, 2015. Yesterday, September 29, 2015, I received a text from the company stating they were cancelling my reservation for the second time due to plane maintenance. I became upset and I called the company pretending to be another customer interested in purchasing tickets for an anniversary. They upsold me and I accepted and they even said they could schedule me for this very same weekend. At that point I advised the person on the other line that they had just cancelled my reservation stating they had plane maintenance for this weekend. I am irate. I want my money back, all of my money back including the additional reservation fees I had to pay. This doesn't just affect my daughter, it affects our family member who was traveling as well as another friend who postponed prior arrangements. I'm partially upset at Groupon as well because I feel you should be screening the companies you endorse. Is this normal for the company to cancel and pretend they have maintenance scheduled? Are they discriminating against me or do they do this to every person who declines their VIP package? I've tried reasoning with Tandem Skydiving and I have spoken several times to Jason and Autumn. They mentioned they could schedule me for the end of October, which at this point I don't trust the company nor do I want to do business with them anymore. I've requested a full refund in which they are holding my additional $27 hostage stating it's non refundable however THEY are the ones who continue to cancel my reservation. Groupon should discontinue the partnership with this business.
BE wARE of these con artist with fabricated reviews!
I arrived 15 minutes ahead of my appointment...there were people waiting....they seemed short staffed.
I go to many spas and Ive had many procedures so Im not new to this.
This is an Industrial area and not a residential area which shrinks their pool of prospective clients, so maybe they decided to use Groupon.
Traffic Traffic Traffic so be prepared to spend the whole day on the road.
If you are asian or Indain (cause of ethnic skin) as myself you will get turned down cause they do not know what they are doing and so scared to practise on your face.
Be ware of the fine print $50 consultation fee if you do not go ahead with the procedure same day.Really? Thats exactly what they did; they turn asked me to leave but I decided to fight back.
Miss Pinocchio exits the room many times during the consultation, cause shes so callow and does not know what to do unless instructed by the receptionist slash esthetician slash pugnacious manager.
Im speculating that their priority were clients who were paying them more than myself, I purchased a $25 microdermabrasion coupon and I guess why did not like that.
As I was leaving they had a girl come in who said "Iam half an hour early"..so thank god I left, cause they would have totally rushed my treatment.
Every call that came, they would laugh and make fun of people .....now whos making fun of who!
I also think the machine was NOT faulty; how inconsiderate of them to make me drive all the way and waste two hours of my day on the road!
Iam in the process of getting my moeney refunded to me by Groupon. Thank god Groupon offers that! I would hate for anyone to get ripped off by these idiots....
There are so many other places, Im going back to Steve at Alternative he very kind and laidback!
i'll make it as short as possible cause i dont wast any words on GROUPON anymore
ordered the product
bought the product
almost 1month later
never saw the product or solution or money back
now 2months later
after some mailing and complaining got my money back
I have been a faithful Groupon customer from the day they started. I've made well over 75 purchases with them and to date I've been satisfied for the most part. All of that changed today!!!!! I purchased 9 pair of sunglasses today for $16.99. When purchasing the sunglasses I realized that they were below the going rates for this particular brand, but I thought it was a sale. Hours after I made the purchase I was sent 9 emails stating that the sunglasses "were out of stock". I find this hard to believe that all of the styles of these glasses were " mysteriously" no longer available. I believe the glasses are absolutely in stock. They just refused to honor the price quoted for the sunglasses.. Had this been in a store and not online where their is no way to tell if they're really out of stuff they would have to honor the price that was advertised. It's bad and dishonest business practices. I would've had more respect had they just told the truth that they made an error and they won't be able to sell them for that price but to tell a blatant lie is just plain wrong. To make matters worst i wasn't even offered anything just to say I'm sorry for our error. When I called customer service I was basically told sorry there's nothing we can do for you. Well sorry to say I will never shop at a place who doesn't respect nor appreciate their customers. Groupon has lost a very good customer today. I have literally spend thousands with this company, but that all ended today. I'll take my business some place else where they respect and appreciate their customers.
They refused to exchange an item that was too small.
RESOLVED: The details of the offer said "all sales final" which I missed ! Deal had ended so they could not go back to manufacturer. They gave me a $10 credit (~50% of original cost) .
I'll give the item away. I'm satisfied.
It was a mistake to buy something through GROUPON. They are the biggest thieves and the customer service did not listen to my problem. Why it happenned??? Put me on hold and then hung-up. Please do not waste your money and buy anything. Returns are impossible.... Refunds don't exist from them.
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