GrouponReviews 5,291

Groupon has a one-star rating from Better Business Bureau. Meaning most customers are not satisfied with Groupon and this company should be avoided. The company is totally nonresponsive to customer concerns, opting instead to make difficult demands when customers seek valid responses to their inquiries. I have been seeking a refund for a Sam's Club membership I paid for but never received I purchased $70 membership on March 9th. When I went to Sam's Club there was no record of my membership purchase Groupon told me to go to Sam's for any further assistance. Groupon again told me to go to Sam's again and again. I made five trips to Sam's, numerous emails to and from Sam's and Groupon. Groupon kept on trying to say their mistake was my fault. Two- and one-half months and still no refund. Groupon cannot be trusted and should be avoided..

"Exchange program" is a SCAM. Once you buy, you only have 3 DAYS! They could easily credit your account and debit their merchant -- since you have not used your voucher. But NOOOOOO...On Day 4 -- YOU'RE SCREWED! If you buy a service and then something happens beyond your control and you cannot use it, TOUGH LUCK! NOT A REPUTABLE SERVICE OR COMPANY! They hide behind FALSE and MISLEADING STATEMENTS, e.g., "The amount paid for this voucher ($100.00) with Merchant NEVER EXPIRES. The promotional value expires Month Day, Year." In other words, you and your voucher that you cannot use are F***ed! DISHONERABLE OPPORTUNISTIC COMPANY!

Brought a Groupon for an oil change at a national company that hit redeemed, but I never actually got to use the Groupon, contacted customer service at Groupon and they never fixed it. Groupon is a waste of money sketchy and fraudulent.

That was my last time to use Groupon. I had a problem with redemption of my coupon. The place I went to talk me into more expensive services and at the end didn't accepted my Groupon, plus I didn't like the treatment. I wanted to cancel my 100$ facial with Groupon and it was so hard to find assistance. Then some chat guy hang up on me. Now, I spent 300$ between the salon and Groupon and that was the best deal ever!

The customer service is accessible by only emailing. They let you know they will contact you within "4" Days, after sending them a "contact email". If there is an issue with your credit card, such as an expired or frozen card and the sale declines, they inform you to update the credit card and they will rebill your card within 24 hours. This is not accurate. Groupon does not rebill. By the time customer service emails you back, the deal is over. They never apologize and skirt questions to shuffle you off. In my case I had to email twice and get a 2nd customer service rep that finally understood what I was talking about. My failed Groupon prevents me from repurchasing. After the 2nd customer service rep addressed my issue. She did attempt at fixing it. I can try to repurchase when the Groupon drops back down in price. Hopefully it will work. The Groupon I wanted to purchase was over $700. GROUPON! Your customers wants a customer serve phone number or chat available. I love Groupon but I am "often" let down by Groupon. I realize that I caused my own error by having a frozen credit card on file. That's on me. However Groupon did a poor job by not backing up their rebill policy. I wonder how much $ Groupon is losing just on the rebill issue. Please do better Groupon!

So I believe that it's scammers on The site I purchased a massage. The address in the phone number did not match up. The number did not work the address. The building was not there. I'm gonna post two pictures, so you guys can't see the address in me purchase

Hi there, wish there was a way to where we couldn't give a star. They don't deserve one. I recently had a horrible experience with Groupon. I lost 120 on concert tickets. There was no ticket purchase with the venue and when I tried contacting Groupon I couldn't. Their customer service number goes to a America's hottest talk line and their email comes back as no longer available. When I finally got in contact with someone, I was given the run around and was told there was nothing they could do.

I purchased a Groupon for Ultherapy $60 1 session. Merchant scheduled appointment immediately. She forgot to mention, parking is not validated until you get there. I arrive early and the Merchant is not prepared. She said she could not find her steamer but we could continue with the procedure and I would still get good results. 45 minutes later, she starts a routine and stops after 20 minutes. Mind you, I paid for a 30-45 minute session of Ultherapy, not a facial! I reported the information to Groupon and they want to give me a stinking $12 voucher! I am entitled to a full refund. This was false advertising! I will never use Groupon or this bootlegged Lady J salon. Will be filing complaints against both with the BBB and The Office of Consumer Affairs.

I requested a refund as the company was not able to complete the service I purchased and when I first emailed they responded. But no resolution. I've continued to email with now no response. I wish I could find a phone number to speak with someone. Very dissatisfied. Never going to use them again!

I have been using Groupon for years now and it is no longer worth it since you need to wait 7 business days to get your credit back even when you are unable to reach out to a merchant. Groupon's policy has changed and will be losing lots of customers. I tried to contact customer service and the person was so rude he closed the chat on me after telling me he was sorry not giving me time to say anything else.

If I would, I would give this company a zero stars. Horrendous customer service with no accountability towards their employees who purchase Groupon items under customer's accounts.

I tried to cancel an order shortly after I placed it and there was no way. Almost impossible to get in touch with them.

I had 14 Groupon bucks credit. I was told they never expire. Went to use them and was told expired week before. Groupon will never get another dollar from me or even any off my business

I got 2 Groupon virtual gift cards for my birthday and they won't register on Groupon even though I received the gidt cards via email from Groupon and they are basically like oh well. They are a scam and my friend who sent this to me is out $50

I have been a long time Grouponer. But the last 18 months have led me to merchants that dont speak english during my massage which wasnt a massage and groupon would not refund me. Then I purchased a pedicure groupon. When I called to make an appointment, the merchant refused to book me saying she wont accept the groupon as she will only make $10. She is still on Groupon and I was given (unuasable) groupon credit. Groupon was not apologetic either. Now the last merchant wont answer the phone. Then the call transfers to another number and then a voicemail where the mailbox is full. They said they would contact me after 7 days. It has now been 10 days and Groupon still wont refund me even though they havent heard from the merchant. Shocker! I cant dispute because I purchased the Groupon more than 90 days ago. Needless to say I will not be using Groupon again as they clearly dont protect the buyer. Also I was told that the email and chat is the only communication form available as their offices are closed (from COVID.) What? Its 2024.

I purchased a facial from Groupon & when I called for an appointment the place said they are no longer in business. I wanted my $ back to boos with another vendor from Groupon but they refused. BS

This website used to be far better. They have become so worse. Their website is mostly unresponsive, app doesn't work well, orders placed get cancelled automatically and on top of it, there is no customer support. Those who connect via chat try to close the conversations asap unresolved. Not sure why they are in such hurry.