Tried for almost 3 weeks to resolve my issue using email and Groupon's posted customer service number - and nothing. (in 375 reviews)
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Ordered a GPS, got it two and half weeks later to find that the windshield attachment piece was missing. Customer support (after waiting an average of 25 min) told me that I could return the product and I would get a full refund. I asked them to tell me something new, since I knew all this already, plus that answer didn't solve the problem at hand. I really wanted to keep the item, in part because I had a trip coming up the following weekend. Then they told me that I could contact the manufacturer, since the product has a one year warranty. Who should contact the manufacturer? Am I being a nuisance by demanding service for something that I paid for? They don't know how to solve these issues. Serious companies will ship you an expedited order with a new item while they wait for the return, not after they receive the returned merchandise. It seems that going above and beyond to appease rightfully upset clients is not one of the core values of this company. No wonder you find many negative reviews all over the internet. Never again. I wish good luck Groupon, but you are going to need much more than that to stay afloat!
They have the worst customer service ever I order iPhone 5, they send it to the wrong address when I called them they said that i have to call ups, and then ups said its group who has to contact them, so I had to call them again, but they keep saying the same thing. I never had my refund still, and never get the package. they even refused to contact me to follow up with me.
I booked a coupon for Iceland trip with Gate l travel. There are two different trips one for groupon or Gate one regular.-- the groupon trip did not include morning tour, or airport transfers. When these were included with the groupon price it was $80 more than going direct with Gate l. I have been on the phone 5 times to get this matter straightened out. DO NOT TRUST GROUP ON TO BE CHEAPER THEY ARE NOT!!!!!!!!
I canceled my order after 10 minutes because I forget to apply a coupon.
According to their own instructions: I cancelled the purchase then I received a message by mail confirming the cancellation and refund so I proceeded confidently to make the purchase again and apply my coupon .
Although I followed their own instructions they took the money from my card for the canceled purchase and they will return it in 10 days ???? It's crazy!!! I totally upset!
I fine from my Bank because I use more money that I had. ( I have two charges from two purchases :'( ).
The site of Groupon doesn't have a costumer service on live, only has several Q&A that never resolve your issue.
I have had several terrible experiences with Groupon and finally just gave up on using the Groupons I had purchased because the ones I did use cost me more than if I had just gone to a decent service provider in the first place. Hair salon example: the person who colored my hair was terrible - my hair turned green. I spent over $300 going to another salon to remove the green and return my hair to it's natural color. Chiropractor example: my back was killing me, so I decided to use a Chiropractor Groupon I had previously purchased to try to find some relief. The Chiropractor was so focused on the Groupon that he did not want to treat me until I came back for a second visit without the Groupon. I had to tell him to pretend this was a second visit and to please treat me and I would pay for the second visit separate from the Groupon. Restaurant example: the restaurants that are involved with Groupon do not seem excited to see a Groupon customer and in many instances will try to limit your ability to use the Groupon. It can be embarrassing and I have found that it is just easier to pay full price for a meal at a restaurant that is not desperate enough to participate in Groupon. Tour of Washington DC in Limo: the limo was not a limo - it was a car and the air conditioning was broken in the car when it was 98 degrees outside, and the "tour guide" did not even know his way around let alone five words of English. We spent two hours in a hot sweaty car, no guide, had to get a map and tell the driver the few places we actually wanted to go in the hot car. A taxi would have been cheaper and they probably would have been able to tell us more about the sites. There is usually a reason for restaurants, hair salons, chiropractors, etc...to participate in Groupon - many times it is because they are desparate, going out of business and trying to hold on, have terrible food, service or are not good at what they do in general and that is why they are participating in Groupon. Life is too short - I'd rather pay full price and have a good experience!
I bought couple tickets on Groupon, online for Cirque du Soleil, Varekai Show, August, 23rd. By the time I bought there, since I couldn't complete the purchase online, I had to use customer service online, they were really helpful, I was able to complete the tickets buy. But, at show time when I was claiming my tickets on will call office, they weren't able to find any where around through my email confirmation sent out by Groupon to me the nominal G-tickets. At that point I had to buy again my tickets for the show on tickets office. I was at a later time reviewing the confirmation and I couldn't find that G-tickets confirmation either, same over my Groupon. When I emailed back to Groupon, with an explanation of my events and trying to get a refund, their answer was adverse and I couldn't get not even a consolation coupon or something. Going forward I would recommend to general public stay away from buying on Groupon unless they are certain about their getting a clear confirmation, or a good G-ticket to the show.
There are a few good local deal, but be careful. Some deals actually cost you money. For instance, a local massage therapy package for $40 for a massage therapist that normally charges $80, only if you check another competitor, he charges $50 for the same $80 massage and does half hour massages for $25, which is all most people need, so by doing your homework, you save $15 by not using Groupon.
Another instance is a GoPro camera for $399. You can buy the same camera and set up on eBay for $389 brand new.
Many of the "deals" aren't deals because you find that the $30 flower arrangement certificate going for $18 buys you relatively nothing and the flowers you really want cost $150, so you are spending $120 of your own money on them with the $30 off you bought for $18!
in short, that bargain may cost you dearly and limits you as to where you can purchase or redeem the certificate.
There are a few good deals, but check out the manufacturers direct and check Amazon and eBay first because you might find cheaper deals there that save you money and give you greater options and choices.
This is the worst experience I've had in my life , she works out of her home it was very dirty,and had a foul oder, she had multiple loud disrespectful kids stomping and running through out the house. I had reservation about continuing after my first impression but being as I paid already and drove to her and she was already and half hour late for outr session I stayed. She has a very nasty nice way of speaking to people and claims positive energy but gives off very negative , as she rubs me she goes to get something out if a massage bag and condoms fall in my view at this point I got up to leave I was very displeased with this service and would not recommend Mellisa Bagleys lavender lotus mobile wellness spa to anyone .
I purchased an item on groupon three weeks ago and it hasn't even shipped. Tried contacting customer support and even called 1800 number and no response at all. Three week? Really? I could get mail quick in a third world country. Shame on you Groupon and your groupon CEO. STICK WITH AMAZON PEOPLE. IT"S NOT WORTH THE 3-5% SAVINGS.
I recently had the worst online purchase experience ever with Groupon! I bought a cell phone from them only to find out they are shipping it to an address I lived at four years ago. I made sure before purchasing the phone that my address listed on Groupon's site was my current address. When I tried to call them to correct the mistake, I was told that I have two hours to call them about the error. Unfortunately, the confirmation was sent at 1:47 am while I was fast asleep. Mind you, there is still no tracking information posted which most likely means it still hasn't shipped! So I asked "what happens if who ever is living in my old apartment doesn't return it?" Their answer was "it gives you a definite OPPORTUNITY for a refund". What?!!! So they know they are going to send it to the wrong address and it may never be returned. What are they willing to do to correct this? "We can file a claim and TRY to get you a refund after you wait 7 business days to prove you didn't get it." My only hope is they ship it UPS who may be able to change the ship to address. Wonderful right? I will never buy another thing from Groupon and I sure hope anyone that reads this thinks at least twice before doing so. Oh by the way...there is still no tracking info. Dan in SC
Why its like your codes don't work for me ?
Here is the link :- https://www.groupon.com/coupons/stores/hostgator.com
Problem is with this only. I have used your other coupons. They worked thats why I rated 4* ..
I placed an order for a MacBook Pro and groupon sent an email stating there was an error and the order could not be processed. I had had just purchased another deal so cc/ payment was not a problem. It has been over 24 hours with no response from them except the automated explaining how to have your issue reviewed.
Occasionally things I have ordered from here are pretty decent. But a lot of the stuff is poor quality and not really as pictured or described. I ordered a hammock recently which is great, but the bike lights I ordered were useless, wouldnt stay on the bike, and burnt out after only 3 days of sitting on a tabel after installing them on the bike failed. Also bought a different bike light recently that claimed to create a flashing red "lane" for cars to see you but it seems they installed the light in such a way it hits my legs and not the street. The regular flasher works fine on that product, but I bought it for the "lane-maker" light, I already have a regular red blinking light. Also, the gold charm necklace I bought was much smaller than pictured, and has trouble staying on my front, it gets caught in my hair and on my shirts because it is so small and delicate.
There are other comparable sites in our area but none have proven to be managed and executed as well as Groupon. Each offer displays in detail what to expect and includes the merchant's web site and/or telephone number so that you can research the deal before you buy.
After using several other sites with similar offers, we have always returned to Groupon. Groupon has become our number one source for fantastic deals especially when you can apply their promo codes in addition to the merchant's price. Groupon is the BEST!
I have ordered 6 items from Groupon since its going to be my Festive Season. Out of 6 orders, 2 orders has been sent to me very late and that I have to contact them several times. 2 of my orders was been cancelled after more than a month and yes I have received one of the refund and still waiting for another refund without giving any compensation.
Two of my orders been cancelled after SEVERAL CALLS AND EMAILS to them. Last email written by them after my call complaining of not receiving my item. One of the statement saying that they have delivered the item to me!!! WTH!!! So do they actually get the message of my call saying that I did not receive the Item. Contacted them again and one of the customer service said that we will refund you back.
I really dun expect their Service is so bad. Need customers to call and send emails to them several time but nothing happened and in the end "We will refund you back" that will be after more than a month.
I bought an iPad mini keyboard case and it cracked the corner glass. Wrote to groupon about it and all they offered was a $10.00 credit toward a future purchase! I now have an iPad that's been rendered unusable because of this defective product but I guess I should be grateful to them for $10.00 to spend with them if I should be dumb enough to ever buy anything from them again!
have used Groupon a few time and only 1 time was ok the last was for The Vinyard at Florance Hawaii night and wow what a rip off I suggest staying away from both of these companies. bout the tickets stated night of fun pig roast wine tasting etc. said good for admission well yes good to just walk in the door. everything else cost no where did it metion this drove over 2 hours rt and was so mad. but Groupon says it said admission yes it did but also said wine tasting, pig roast etc...
I purchased 6 pair of earrings from Groupon. When the earrings arrived they had been mailed loose in a bubble envelope and 3 pair had broken posts.
I have contacted groupon once before about a different problem and was promised a credit which I never received. This time I didn't bother. I will not purchase from Groupon again.
Do not buy anything in Groupon where you have to make an appointment. I still have 2 or 3 expire groupons that I could never used because the providers never returned the calls or the appointments where for a time that only someone who doesn't work can attend. It's a problem to request the refund and do not refund expire purchases even though the providers never return your calls. I lost around $120,00 because of this
As a merchant, I did Groupon deals a few times. Most of the time, clients are nice. Sometimes they can be rude & vicious.
I am a Massage therapist. I opened my studio in 2014. My first deal was $29 swedish (Groupon takes your regular prices & sells it for 50% off & merchant keeps half of $29). Your first deal they collect 50%. If you sell alot, your new deals after the first deal, you can keep more. You need to negotiate with Groupon. The more services you offer, the more % u keep. It works well for service industry. Doesn't work well for products.
Arrived a party of 4 of us for Buffet and drinks for deal advertised as:
"Ocean Bangkok Phrom Phong: Weekend A La Carte Buffet with Drinks at Ocean Bangkok."
[LOOKS GOOD EH?]
But,the only meal option was a card in a plastic holder presented listing a few dishes.
Drink list was similar,but restricted to several specific $#*!tails and certain beers.
Location was far from what the photos showed, and deserted,staff did not attend to us,we had to hunt someone up and tell them we were there for buffet as advertised.
I thought we had the wrong place at first.
No other diners were in sight and there were no tables laid out for dining.
It was as though we should not be there.
A couple of local ladies tried to look attractive by the pool though?
We did eat,and drink what was available rather that spoil our day,and the offerings were good,and the waiter tried to do his best to turn around our disappointment.
So as with a lot of Groupon promos,buyer beware!
As its not always like what you see in the pictures.
To be fair,even if the wording was tricky,adding the term A La Carte to the advertised buffet,maybe covers them for not presenting a buffet.
Tip for consumers: Yeh,when in Thailand,try using ensogo.com instead of Groupon.Ask dennis about Groupon
I don't understand all of these negative reviews. And who buys anything these days without reading the "fine print"? Sometimes when I read the fine print I decide against a deal that at first looked promising. I also thing their customer relations is awesome. Never had a problem when the groupon sponsor was uncooperative. Groupon quickly refunds my money. Fast. I usually buy a few of these per month.
They do have less bargains than they had in the past. And some aren't really bargains. But a sharp eye will do just fine. I love this site, and will use it until I experience a problem that cannot be solved. I've been a customer for several years, and so far, so good.
I booked 3 different hotels through Groupon.com for my trip. I am from Canada and booked the hotels to stay in, in Canada. there is nothing that states the price is in U.S. Dollars. When I got my visa bill I was charged in U.S. Funds. Presently the exchange rate is 1.30 for every U.S. Dollar. When I called Groupon to ask why I was charged U.S. Dollars they said if I read the fine print I would have seen the statement about U.S. Dollars. I have been on Amazon, Hammachler Schlemmer, and Costco sites that all have Canadian and U.S. Sites. If I inadvertently was in their U.S. Site there was Warning that the site was U.S. Dollars. My complaint to Group On was solved with "read the fine print". Will never use the Canadian or U.S. Site.
I have been pleased with most of my purchases and when I was not, I had no difficulty with returns and refunds.I highly recommend this website.
I found Groupon to be an great site for a variety of reasons. Personally, I like the Massage/Spa coupons in my local area or when traveling plug in the city I am going to be in and take advantage of the Groupon. I traveled to visit my grandchildren and took with me many Groupon deals I had purchased at a great price. It was a win-win situation for both me and the grandkids. It gives one the opportunity to pick out something of interest that one would normally not purchase and try it out at a nice discount. I have never been disappointed!
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