Emailing the customer service, I got my response within the 1-2 business days as promised. (in 19 reviews)
▼ Sort by: recent
Bought 5 - $100 gift cards for safe way and paid $25 for overnight shipping. A week later the cards haven't been sent from their facility nor will they cancel my order. Ordered the card to give out for Thankgiving and they will not even be here in time even though I placed the order 8 days ago.
Seems to be several other reviews involving giftcardmall and Safeway! I tried to send my son a Safeway e gift card. My credit card was charged and I received an email receipt explaining that I would get another email confirmation when the e card is sent. Never received anything else. 3 days later I called giftcardmall was told that I should have received an email requesting me to call their "loss prevention " department. The representative did the "security check " with me, basically asking for all the information I gave them when placing the order. Finally toward the end of the call I asked if the e gift card would be emailed today (3 days after initially placing the order) and was told it could take up to 4 days from today!! Are you kidding me?!! What's the point of an e gift card if the postal service can deliver it faster! I told the rep to cancel my order and that's that! I just dropped a check in the mail, my son will have it in 2 days! Forget gift cards, too much hassle!
This company is a total Scam. I waited over 2 weeks to recieve the card and it never came. Their advise: just give it a few more days---- what shipping method do you know that takes weeks to arrive with in the continental US. This company is a SCAM.
I recently purchased a gift card through www.giftcardmall.com for a friend of mine. Currently I am using the term "purchased" loosely...technically, as it stands I just gave them money for nothing other then a headache. I bought the card on 10/19, and it supposedly shipped the same day via USPS first class. They claim a potential shipping window of 7-15 days (which already seems a bit excessive). That is clearly posted on their website, though I will admit I assumed it was a "worst case" scenario...I suppose that was my fault for assuming. So we'll move on from that...but, if we start counting from the 20th then it's now been over 21 days since it was ordered, and there have been 18 days that the card could have arrived (because USPS doesn't deliver on Sundays)...if you want to count only business days (Mon-Fri) we're now at 16. I contacted them several times to inquire about the status of the order, and each time I just get a reply quoting the "7-15 day shipping time frame." I haven't asked for anything for free, but simply that they refund the amount I paid, and cancel the gift card (assuming it either never shipped or got lost in the mail). I was just told again that I needed to wait a couple extra days, beyond the shipping time frame, to see if it arrives. It is now approaching a month since I ordered it. I just wanted to send a giftcard as a nice gesture to thank a friend for some recent help...I incorrectly assumed that ordering it online, through this vendor, would be a convenient and quick way to send this gift...lesson learned. I truly hope this is a fluke, and isn't a common experience for other customers, but their response so far makes me wonder. In each of my last few interactions with this company's customer service I requested either a refund, or to be put in contact with a manager who could help me. Realizing that perhaps this was just and accident, I also specifically mentioned that I would prefer to avoid publicly posting about my negative experience, and I'd rather resolve it with them directly. I got the same "bottled" responses, and no real help.They didn't seem to care or have any concern for me, so why should I care if a negative post hurts them? Maybe it will even help someone else...
I purchased a $200 target gift card from giftcard mall through eBay. the card I received was invalid and they insisted that they sent another card which has $200 on it. Chances are that the card was stolen before it was delivered as I found out the packing slip was actually printed as a black and white GoWallet logo but with correct tracking and order information. normally the logo should be in color ink. Be careful with purchase from giftcard mall. You may end up with getting nothing.
I got a $25 gift card through staples , it wasn't activated, though they said it was. They had me call Starbucks and they said they had no record of the card having been activated. They won't do anything else to help . I'm stuck with a worthless card, starbucks wont do anything and this company, will not do anything at all , not even allow me to file a complaint.
I received a gift card via email through this site and it has been nothing but a hassle. First, the site itself is a bit clunky and difficult to use. However, that is not really the biggest problem. The biggest problem is that when I finally figured out how to use the site and bought a gift certificate they cancelled my order. I called them 5+ times making the same complaint. The customer service people, while quite friendly, would tell me the same thing: They are so sorry and they have made an inquiry. A supervisor will call me soon. Only once did someone actually call. She said she would look into the problem and call me back. I never heard from her again. I finally called back (this is now over 3 months since receiving the card) and demanded that a check be sent to me. Supposedly they are sending that and it will be here in 15 days.. if that actually happens, I will be shocked. Terrible company. I work for a job where we need to buy gifts for clients relatively frequently and I KNOW that I will NEVER use this company.
11/27/2015 - As an update.. I had to call another 3 times to request my check which was supposed to come in 14 days. On my second call, I said that I was ready to report them to the better business bureau as I felt that they were fraudulent. The next day I received the amazon gift cards in my email that I requested back in July. I was still frustrated that I did not receive the promised check and when I called they said they changed their mind and decided to give me the gift certificates. I was exasperated enough to just take the gift certificates.. but this is a very shady company. Don't use them to give gifts. I really think they bank on people receiving a gift and that they won't be as persistent enough to actually follow through on getting the money that they were given. It is an awful, awful company.
Tip for consumers: dont do it.Ask jen about GiftCardMall
Found this website when I sent a Kroger gift card to a friend and was going to send her a couple of other cards. Purchased in July, recipient never received. Contacted them again at the end of August, said they would cancel the cards and send new ones. Been 22 days and cards still haven't been received. They are telling me I will receive a refund, but we will see.
I placed an order with gift card mall on august 6th for an egift card. I needed a last minute birthday gift and the site seemed pretty legit and had wide selection to pick from. I wish I had read the reviews before hand- something I normally do and didn't for this purchase, a very poor decision on my part. After placing my order I received an email saying my order was going to be shipped on the 10th. I immediately contacted customer service because my impression for an egift card and from the site description was that it would be sent via email in only a few hours after purchase- wrong. Customer service was unhelpful saying that it could take 4 days to "ship" to the recipients email address. Days later I receive an email from customer service saying that my order was being put on hold until I called to provide them with more information to verify my identify (address, cross street , etc) to ensure my " protection." They then said that they had to submit my answers to these questions to their fraud department and once verified my order would be processed and then shipped, but this could take an additional 3-5 business days. After waiting 3 business days I called customer service again- they assisted me it was still being processed. I called back in two days and they informed me that it had been shipped- which was not the case as my recipient scoured her email (including spam/junk, etc. ) and had found nothing. I asked for it to be resent and for a confirmation email to be sent to me personally when this had been done, they agreed and said they would "start this process." Days later - nothing on my end or my recipients so I called again and requested they send it to another email - days later nothing. I called a few days ago and requested a refund because this was so frustrating. They said they would "send this to the department higher up" and it would take 2 business days. I called again today and the customer service woman said it would take 15 business days for a refund.
I have been charged 2 times on two separate occasions for a gift card purchase that has never been delivered, and that I have yet to receive a refund on or even a clear timeline as to when it will be issued.
I am convinced this site is a scam- which is exactly what I told the customer service agent today- or is run by absolute idiots.
I purchased (2) $100 Safeway Egiftcards . I called within 24hrs to find out why my daughter had not received an email and was told that my order needed further information to process (even though my account was already debited, not held as your associate told me) I was then told that the order would be processed and she would receive her email with the attached cards that evening or first thing in the morning. The next morning she received 2 emails with a “redeem” button attached. Neither email had a working giftcard, she was notified to call customer service. Since that day I have placed multiple phone calls to the 877 number listed on my invoice and have been told that it was moved to a second level tier for further investigation. I was told it was an IT issue and that department was working on it. In the meantime my daughter (an ex Marine) has no access to money to buy groceries for my grandchildren. The past 2 days I have multiple calls into Giftcardmall to find out a status update and have been told the same thing I even asked your representative if the 2nd tier answer was a canned response since each rep had the same exact response as well as multiple review sites online that consumers use to let others know of fraudulent activity from vendors. My last call to Giftcardmall today I had a Safeway customer service rep involved in the conference call. I asked the Giftcardmall rep if they have known that they had an issue for well over 4 days were they still offering giftcards for Safeway to still be purchased causing others to have the same issue and I was told “YES”. This type of business practice is very alarming and unfortunate that a company like Safeway has partnered with.
I ordered a Safeway Ecard for a gift for the purpose of being able to send it to myself, print it, and stick it in a card and send out same day. The email with the gift card came right away which pleased me. However, everytime I went to "Redeem" I got an error message on the giftcardmall.com website. I was trying prior to the 3 hours it said it could take so I stopped trying and decided to send it out next day. Next day comes, I try to redeem it and no luck again. So I call, they say theyll escalate it to their level 2 management and I should hear from them within 3-5 business days. HA! I wanted this thing same day. So i request to cancel. And I'm told it takes 7-15 days to receive a refund. Joking right?? No. Ill can wait for the refund but I will NEVER ever try to buy another gift card from them again. Way to lose a potential repeat customer losers.
Ordered a Home Depot e-card that should have arrived within 4 hours. After 24 hours still waiting. I called and was told it could take up to 72 hours. I should have ordered from Homedepot.com and it would have arrived in less than 5 minutes.
I received a gift card on which fraud was committed. I filed a claim, providing all documentation requested: copy of purchase receipt, completed dispute form, etc. This was over 6 mos ago; I was assured the process would take 45-60 days.
I have been patient and recently called for a status update...twice. Both times, they didnt have any answers and said they would have to "look into it". I was told I would receive a call back and both times nobody returned my call. I just called and now, suddenly, they told me they need a bank statement showing the card being purchased...after I already sent the purchase receipt.
Are they actually serious? Imagine how ridiculous I feel now having to ask the person who kindly gave me this card to find their bank statement from last year and go through the hassle of sending it to this "company". What a joke...DO NOT DO BUSINESS WITH THEM!! IF YOU WANT TO GIVE SOMEONE A MONETARY GIFT, JUST GIVE THEM CASH OR WRITE A CHECK.
I don't know what problems other customers had, but I went on to get an "iTunes" card, after being disappointed by another big brand website, and I placed my order, and literally 3-8 minutes later I had a message saying my gift had arrived!!!!...I had absolutely NO Problems....and I am a very happy customer....kind of funny too, b/c I read the bad reviews after already purchurcing my card, freaked out, logged in to check my estimated wait time, and to my suprise found, they had already sent my gift card!!!!... I will definitely be back!!!.... THANK U GIFTCARDMALL....:-))))
I bought a giftcard with a tracking number. The giftcard was delivered and The tracking number came after the giftcard was delivered. If I had read the reviews I had never bought a giftcard from this website. I called thrm to refund the money for the tracking, and the told " it may take up to 10 days to be reviewed and it is NOT garanteed that the money would be returned." They are not serious.
I was trying to send my sons egift cards for, Safeway, a grocery store. Was told it takes a couple of hours to send. Days went by and no one called me back. They finally received the emails and they do not work. I still have not heard from them and apparently they do not have any supervisors. Just disputed the charges with my credit card company because of course they charged my account instantly.
Wish I also had read the reviews. I assumed since the Safeway sight sent me directly to them they were reputable. Learned my lesson!
I needed to buy a gift card fast, so I thought this was the perfect website to do this. I wish that I had read reviews to how awful this website really is. I didn't want to make an account, so i checked out as a guest. It then told me that the e-delivery would take more than a day to send. So i decided to make an account using the same email. It was working perfectly until i logged out, and wanted to log back in. It didn't work, and I know I wasn't putting my password wrong because I had logged in before. I couldn't hit forget password, because it said an error has occurred. I even made a new account using the same Email i used to order my things. I called the number and they couldn't help me at all. So i just cancelled the order all together. They suck.
I wished I had read the reviews before I bought an e-gift card. The site said the ecard would be sent to the recipient within 3-4 hours. They have already charged my credit card and it has been 12 hours and they still have not processed the e-gift card.
I ordered a gift card for a birthday gift on a Monday. Wednesday rolled around and the status was still not shipped. I sent an email, they responded with in a few hours about how the card was going to ship Thursday. I requested to cancel the transaction, which I got another response confirming the cancellation.
Even though I cancelled this order and got a confirmation via email that it was cancelled the company still sent the gift cart.
This business will not survive if they don't start getting faster shipping times. They need new management, operations, IT personal because whatever they are or in this case, not doing is probably going to make them bankrupt.
I have never written a review before. I cannot believe how bad this company's customer service is, but I should have looked at other reviews first. The site is EXTREMELY confusing and it will charge you without a clear confirmation. I erroneously was charged when I was shopping for an Ecard instead of a mailed card. The customer service representative was completely unhelpful. Do NOT use this company. Read the other reviews first
It took 18 hours for my itunes gift card to be emailed to me! I could have gotten in my car and drive to the store and bought one and used it in that amount of time. The website claimed most arrive in four hours. What a waste of time.
Horrible experience. We placed an order because we needed a quick gift. Site said gift card should be emailed in less than 4 hours. 5 hours later, nothing. So I called and the rep told me that it could take anything up to 72 hours. Apparently the orders are placed in a queue and processed manually, one by one! Ended up ordering an Amazon gift card for instant email delivery, which was sent in about 2 minutes.
I ordered an e-gift card for my mother's birthday yesterday. I didn't see anything that mentioned it would not be delivered on the same day. After 8 hours and no gift card, I called customer service where I was told that the credit card went through and was processed and the gift card was in the queue to be sent. After 12 hours and another call, I was told the same thing. This morning I get an email saying it was cancelled because they were missing information. This is a scam, I will never do business with them again.
I feel like i'm beating a dead horse here since everyone else has had equally terrible experiences, but seriously, they robbed me. Won't refund, won't deliver,total $#*! named Susan as their employee.
Tip for consumers: RUN AWAY! Go to the store or find a better website.Ask Elisa about GiftCardMall
I wish I had checked here before buying. I ordered a gift card for Michaels. It never arrived. They promised to resend. Never did. Then they gave me a reference number for the reprint/ refund. still nothing.
Run around x 100000000. This is a dishonest company. stay away.
Tip for consumers: run.Ask Dolly about GiftCardMall
DO NOT BUY THIS GIFT CARD. PERIOD. THEY TAKE YOUR MONEY!! DO NOT BUY FROM THIS COMPANY!!
I went to a restaurant and my total was $55.01 and when I got the receipt it says my balance $33.01. Which doesn't make sense. I should have $44.99. So I called the number in the back of my card to view my last transactions and the restaurant charged $66.99. $11 more than my original total. And it was not the restaurant's fault because I have used the same card to 2 other places, used the same card and they took more money than the original cost. This company charges secret fees!! DO NOT BUY FROM THIS COMPANY. IT'S A SCAM!!
WARNING! DO NOT PURCHASE FROM THIS COMPANY! Wish I read the reviews first! If I had the option, I would not give them any starts but of course, we cannot do that!
I ordered a gift card for my daughter. Immediately when I placed the order, I received a fraud alert from my bank via text, email and a phone call. When I asked the bank rep. what the fraud was about he simply asked if I made the purchase. I said yes and he authorized the transaction. Needless to say, I never received the gift card. When I called, they stated they do not have tracking numbers and couldn't tell me where the card was. They said they could refund my money and said it would take up to 30 days. Forget that...I contacted my bank immediately and they are launching a fraud investigation!
Tip for consumers: DO NOT USE!Ask Lisa about GiftCardMall
This is the only way to order a Hess gift card online. I ordered a $50 card on 12/17/10. It never arrived. Nearly a month later I'm still trying to get a refund. I keep getting switched from one person to another and none can tell me when the refund will be processed. This is a rip-off company.
Emailing the customer service, I got my response within the 1-2 business days as promised. I needed help activating a 500.00 card. The told me they would send it up for activation. They activated my card for me since I had no idea where the activation code was. They were really helpful. Good customer service!!!!!!
I tried to purchase a gift card for my mother's birthday. Thought everything was alright until the next morning I received an e-mail from giftcardmall.com saying that the order could not be processed. It was a form letter, but they hadn't even bothered to type in my name or the order number. It said 'Dear ,' and 'We are contacting you regarding Order .'
I called their customer service number and the representative told me she didn't know why the order had been cancelled. She recommended I contact the credit card company, and then try the order again. The credit card company told me there was no problem with the credit card, and that giftcardmall had cancelled the transaction. So I tried to purchase a card one more time. The exact same thing happened, down to the unfilled-in form letter e-mail.
I called giftcardmall again, and again the representative could offer no reasons or solutions. Then, when I tried to think of and offer some possible reasons why there may have been a problem, after about ten seconds the phone line went dead. I can't say for sure she hung up on me, but it was very curious timing. I was neither rude nor angry while I was speaking with the representative.
This company seems pretty shady, and I will definitely stay away in the future.
I tried to purchase an egift card through gift card mall. I am used to the egift cards arriving within the half hour, unless I post date it. This site did not offer post dating, so when I placed the order, I expected it the same day as the site didn't seem to specify when the card would arrive. After awaking the next morning and the card was not received, I became concerned and called the company. The company advised that it could take 12 to 24 hours to receive. Fine, I didn't mind waiting. It just would have been helpful to know before I placed the order.
Low and behold, 24 hours came and went, and the card was not received. In calling the company. The order was 'cancelled as they were unable to verify the account to protect from fraud." Although it seems reputable to protect against these situations, in order to verify the account (according to the representative) they would have had to call or send an email. There was no email. There was no phone call. To top it off, there was also no notification to state that the ecard order was cancelled. Horrible way to do business, and with that alone, I would never do business with them again.
After reading the reviews of how these cards work, I guess I could consider myself one of the lucky ones.
I actually bought one of these cards in a store, simply so I could avoid U-Haul's ridiculously high cash deposit. Since having to use the website, I've realized what a scam this company is. The original card, which worked, was lost with $30 still on it, and I have now received two replacement cards that do not work. They require an activation code that does not come with the card, and their phone representatives insist that they cannot help. Their customer service email reps don't respond to messages. I don't have it as bad as some folks on this thread, but I'm a working grad student and $30 is $30! I have reported them to the IC3. I hope that helps shut them down. Who's putting together a class action suit?! Count me in!
I ordered a home depot card via staples to be fulfilled by Gift Card Mall. They never sent the card and makes you run around trying to figure out what happened. Avoid at all cost. Not worth it.
I purchased one of their retail cards for $500. All of the money except just under $5 of it was gone before I even "activated" the card.
Turns out someone 2 cities away purchasing using my card before I could even get home to activate my card.
Their customer service requested some information on a dispute form. Their service rep then said they had everything they needed and I could expect a new card in 45-60 days. 3 Months later I call and they tell me since it's past the 30 day dispute period they cannot do anything for me, even though they acknowledge they received my form before the 30 day period, they say the case is closed and cannot be re-opened.
These people sold me an already stolen card, they are crooks. They have no way to protect their customers from thiefs and if your card does get stolen they will dispute the transaction and keep the money for themselves!
Oh heck no. First of all they had a huge breech in their internet site and thousands of fraudulent cards were bought. Thousands of customers were effected. I called because I had several hundred dollars debited from my account and I had not even heard of this joke of a website. They told me that they would refund me and send my "ticket" to their "2nd level". That was back in Feb and they still are keeping my money. The rep told me they had a huge fraud break in and thousands of customers were effected. Stay away! They are not ethical and do not return your money.
Purchased a gift card for my mom five days ago. Call them to have them resend it twice and verified all the information is correct. All they will do now is tell me that they could refund it or send it to the same email. They tell me that refund could take up to 30 days. What a load of crap. So much for a nice gift for my mom. They won't even email me the gift card to me when I purchased it so I can forward it to my Mom. No one in the call center can do anything but see and see if it's been processed. They don't process in house.
On 12/16/2013 I purchased a 100.00 gift card using my debit card from BOA. I received an email confirmation with all the correct information on 12/16/2013. On 12/16/2013 my account was debited 107.94. On 12/17/2013 I received an email from GiftCardMall.com telling me my order could not be processed without giving a reason. I called GiftCardMall.com and they informed my that they had canceled my order but the person on the phone could not tell me why. It was a useless phone call. GiftCardMall.com insisted they did not debit my account but BOA claims otherwise. Now I have no giftcard and GiftCardMall.com has 107.94 of my money.
WARNING this site is a scam.
They fraudulently charge your credit card for purchases you never made. Funds will be held with them for about a month before being released back to you according to my credit card company. (Mine is still being held by them and I'm not sure if I'll ever get back my money)
Their customer service is non-existent. Tried emailing them for a week and and still no reply. Called them up and they couldn't explain to me why my funds were being held even though I made no purchases with them.
Stay away from this shameless company!
I purchased a gift card from giftcard mall....and then you find out about all the restrictions....no internet purchases, no gas purchases, no purchases if the web site is out of the US, no restaurant purchase....STAY away, there are so many other VISA gift cards that are less restrictive. This site is a scam....they get you to buy the card, and then limit its purchase ability, which means that they are probably pocketing what goes un-used...>BUYER BEWARE
I have only used this website service 2 times and BOTH times they double charged me for the gift card and then never issued the card forcing me to spend days and days on the phone with my bank and the company to get my money refunded. I would rather have a root canal than do business with them ever again!
I ordered two $50.00 VISA gift cards for my kids and everything went according to plan. I even personalized the gift cards with their names and had them each sent to different addresses. They got the cards on time in the mail and bought cute new school clothes for my grand babies! I was very pleased with customer service when I called in to ensure the cards were shipped on time as well. I spoke to a very sweet young lady and am definitely going to use giftcardmall.com again. I wanted to share this mostly because all of the reviews I read for the site were awful and I was very nervous about using it, but there were absolutely no probelems.
I ordered a (egift)card on a whim in a hurry from here. It did not send at the next day i received a message stating "Unfortunately, your order could not be processed as we were unable to verify some of the information provided." As my bank had been charged I called the main line and talked to a woman who told me she couldn't help but she would have someone on the next level call me to resolve it within the next 2-3 business days. I received a call 2 hours later and the lady offered to send a new card or refund my money. I asked for my money back and it was refunded to my bank. I was really panicked after reading the reviews on here, however they took care of everything promptly and i did receive a full refund within 24 hours.