So either their packaging is substandard, or someone on their end cracked my phone, but either way I'm out $105. (in 49 reviews)
I recently upgraded to the new iPhone, and sold my iPhone 4 to Gazelle. (in 8 reviews)
▼ Sort by: recent
I sent my iPhone 6 to them late October. It is November 19 and I have yet to get paid for it. When I called to ask for my money, the "Customer Care" supervisor, Garrett Kirkland, was not accommodating and not the most pleasant. Me and my family have used Gazelle in the past, but this ridiculous experience will keep me and my family from using them again. I strongly advise anyone considering this company to look elsewhere to sell/buy.
Ordered a "Good" quality iPhone 5s through one of their promos but was charged the higher price. Tried to cancel the order within 10 minutes of the order but was told that it already shipped. I was told to purchase another phone (at the lower price) and that I could return the higher priced one once it arrived. Did exactly as I was told and was refunded the lower price. Their customer service processes are not geared for the client. I will never buy from Gazelle again. Stay away!!!
Wanted to sell my iMac 27". Went to Gazelle and used all of their drop-down menus to pick my machine. Got a great price and sent it in. Received an email after they received it saying that my machine wasn't the one I said it was, so they would give me less than half of what was originally ordered. I didn't say my machine was anything, the Gazelle menus told me what it was. Anyway, asked them to send the machine back.
Received the machine and there were noises coming from the box, they put the machine in form blocks but just threw all the peripherals into the box with no support. The iMac got scrapped on the front and the glass screen, the keyboard was damaged all because they did not care enough to package it correctly. I sent the machine in to them in the original iMac Apple box, I don't know why they couldn't of just used the same box to send it back.
I would be careful of this company, they appear to be very dishonest in their approach to purchasing and selling items. I believe that it is a company policy to give you one price, then when you item arrives, they give you a totally lower price in hope that you will just accept it and not bother to request a return. Unfortunately there is nothing we can do to take them to court, which I will do to try and recoup my losses for the damages caused by the way they shipped my machine back.
After my attempt to buy a used iPhone failed at Glyde (see my review), I attempted to buy the same thing at Gazelle. Here are the problems I faced:
--They did not include a charger with the phone. Ok, they sent it subsequently.
--I paid $20 extra for an "excellent" phone, but it still had nicks. Ok, I can live with that.
--After copying all my information to the new phone, I discovered the sound was crackly. That I can't live with.
Admittedly, I should have checked the sound before doing all that work. I subsequently went to the Apple Store so that one of the "geniuses" could verify the the sound was off the mark.
I give Gazelle high marks for returning my money in a timely manner. However, they will not send a replacement phone. You have to order again.
To sum up, their quality control is lacking. I gave up and bought a new phone.
do not spend your hard earned money on this site for them to give you nothing for them this site is a straight scam site and will totally rip you off too DO NOT USE THIS SITE
what they are doing people is paying you next to nothing for your high dollar phone and then while being 2 faced to you they will buy your phone for nothing then turn around and sell your phone for 8 to 10 times the price This is considered a scam USA Government Please shut Them Down Now
Tip for consumers: Do Not Use This Scam SiteAsk charlie about Gazelle
DO NOT PURCHASE FROM THIS COMPANY!!!!
Unless you have money to waste, hours of your time to waste making multiple trips to your service provider only, and after 45 days after activating your phone want to spend $200.00 on useless piece of junk that won't even turn on !!!
Purchased a Samsung Galaxy S4 on 9/15/15
Activated on 9/26/15
Seems like anytime we thought it was working.. it would experience ANOTHER problem.
Our time on weekends have been spent making MULTIPLE trips to our service provider trying to get the phone to work....
The last 3 weeks the phone has been completely unusable.
Boot errors, Hung on the boot up logo, finally the phone completely DIED.
At 45 days after activating... and a completely useless phone now...
Response from Gazelle is sorry 30 days to return.
If I could give them less than 1 star I would.
I sent a flawless iPhone 5 and received a notice that due to scatches they were reducing their offer by $20. I did not accept and it has been returned. I took it to the Verizon store and asked for a review and in their words "it was in great shape and no anomalies". I was offered $100 in store credit. Gazelle is a bait and switch company. Don't trust them.
I sent a flawless I phone 4 Gs in which was always in a case and not a scratch on it. They gave me a price quote of 90.00. They make it very easy to send in. That was great. They inspected it and offered a price of 20 dollars. A joke. They will turn around and sell it for at least 200. Do yourself a favor and sell on eBay or Craig's list.
I ordered a phone online, after business hours. About an hour later, I needed to cancel. I went on their website, searched how to cancel and did as instructed. My email was sent to them after hours as well, so they had it at the open of business the next day. The responce was "its too late, you have to manually cancel within 90 minutes." What? I sent a request as stated on their website and since no one was there at 10:00 pm, and the cancellation was received by them the same time they got the order, not sure why it could t be cancelled.
They received my ipad air. They state that payment is issued same day or next day but its been a week and no payment. Their customer service gives canned responses and seems genuinely like they can care less about them holding our money. They said they are extra busy and this is why they are holding our money longer than usual. Really? a hold? maybe they should say that they are delayed due to large volume but a hold just sounds bad. Really, it should take no time at all to issue a payment. Really beginning to think this is a scam and way to generate extra revenue by holding our payments. I have dealt with elegreen in the past and the payment was lightning quick....
To whom it may concern:
Demand letter for order number GAZ 286,
ups tracking 1ZA06R790345561538,
order was not received,ups claim was made,claim was granted to seller
seller never reply
It been near two month since I purchased phones from you,
1. I never received phones, for which I paid.
2. You holding up my money paid for the phones.
3. You never bothered to send in constructive reply.
At this point I will submit my complain to following organization:
1. B stock solution
2. US department of justice
3. Consumer affairs office
4. Small claim court
This is not the way to deal with your customers, at customer's expense, especially when your
customer is going extra miles to resolve this issue.
The iPhone 6 arrived and I built it with all my data. 12 hours later it overheated and completely died. They want me to return it 'as is' to get a refund; however, it now contains ALL MY PERSONAL DATA. As they then sell off broken phones to an unknown third party and specifically offer no protection for whatever happens to the data, I'm in a dilemma. If I physically remove the memory it voids the guarantee. There is no other way to wipe/reset it, since it's broken. I might be paranoid about identity theft, but Apple recommend never returning a phone without wiping the memory. And Gazelle's own terms spells out that they take zero responsibility for what happens to your data once they sell it on.
Apple specifically address this and guarantee the security of any phone data returned to them - whereas Gazelle gives no guarantee of this and specifically warn buyers that they will sell the phone on to an unknown recycler.
I was considering buying a IPHONE6 from GAZELLE, but after reading the reviews they should be ashamed OF THEMSELVES. I literally couldn't bite my tongue. YOU PEOPLE should be put out of business ASAP, we work hard for our money, clearly people would buy your products so you would make money being honest. BUT you want to be GREEDY, and I PROMISE I will find a way to report YOU. NOONE SHOULD EVER EVER EVER BUY FROM YOU SORRY, HORRIBLE PEOPLE AGAIN. I FEEL SO SORRY FOR ALL THESE HARD WORKING PEOPLE THAT GOT SCAMED. I HONESTLY FEEL YOU SHOULD FIGHT FOR YOUR THINGS BACK, OR RECORD THE WHOLE SHIPPING PROCESS IF YOU DECIDE TO USE THIS SITE!!! Always do your research, read reviews, never trust online or TV. READ YOUR REVIEWS
I was offered $1,154 for three iPhone 6 and 6 Plus phones. Gazelle checked in and agreed to pay the offer price on 10/6/15. Now one week later they have not funded my PayPal account. The story continues to change by the customer service reps. First it was "it takes 24 hours to fund Paypal". The next day the story changed to it takes 48 hours to fund PayPal.
This is a dishonest company. Take your business elsewhere unless you want to get cheated.
I bought a iPhone 6 off of gazelle.com in Excellent condition, which is $50 more than poor condition. I received my phone in time and was so excited until i got a phone in HORRIBLE condition with a crack in the screen! Gazelle said they will refund me $50 because that's the difference between excellent and poor but they could not exchange it. I could only return for a full refund, which i had already sold my old phone so I would be stuck phoneless! Im not satisfied with $50 because even the poor condition phones do not have cracks in them.
I ORDERED MY PHONE FRIDAY 10/2/15 PAID 2 DAY SHIPPING... ITS TUESDAY & STILL NO EMAIL NOTHING... I CALLED EVERYDAY 3x A DAY AND KEPT GETTING THE RUNAROUND... ONE PERSON SAID IT WAS A "PRE ORDER" HOW IS THE IPHONE 6 a pre order of it's been out for a while now!? ANOTHER PERSON SAID THEY ARE IN HIGH DEMAND BUT PUT ME ON HOLD TO SPEAK TO "PAT" THEIR SUPERVISOR... THEY TOLD ME HE HAD ONE PHONE LEFT AND WAS GONNA SHIP IT BY THE END OF THE NIGHT ON 10/5/15 I CALLED AGAIN TODAY 10/6/15 at 9am & they said my phone would SHIP IN 2-3 WEEKS!!! I PAID FOR 2 days shipping not 2-3 weeks shipping!! I called AGAIN AROUND 3 to speak to "PAT" & said they couldn't transfer me..... THEN THEY CANCELLED MY ORDER WITHOUT MY PERMISSION... NOW I AM SITTING HERE WITH NO PHONE AND NO MONEY IN MY ACCOUNT. THIS IS AN OUTRAGE AND I WILL NEVER BE BUYING FROM GAZELLE AGAIN. YOUR COMPANY JUST LOST A CUSTOMER EVEN THOUGH YOU GUYS HAVE MILLIONS OF CUSTOMERS I STILL COUNT. YOUR COMPANY WAS QUICK TO TAKE MY MONEY BUT NOT SEND ME MY PHONE.... I AM SO UPSET RIGHT NOW THANKS TO GAZELLE I NOW CAN'T NOT GIVE MY DAUGHTER HER PHONE. INSTEAD OF YOUR SUPERVISOR "PAT" GETTING ON THE PHONE WITH ME AS A SUPERIOR HEAD OF STAFF, HE JUST TELLS YOU LADIES WHAT TO SAY. I AM A MANAGER MYSELF AND THAT IS NOT PROFESSIONAL AT ALL & ON TOP OF THAT I HAVE TO WAIT 3 DAYS FOR MY MONEY WHEN YOU GUYS DIDNT EVEN WAIT 3 MINUTES TO TAKE OUT MY MONEY. YOUR COMPANY IS A SCAM AND LIKE TO GIVE RUNAROUNDS TO THEIR CUSTOMERS! GAZELLE SHOULD BE ASHAMED OF THEMSELVES!
Gave me a value of $345 for flawless and my phone was less then a year and perfect. Then when they got it said it had scratches. BULL$#*!!! Tried to lower me to $305. I said FU send back. Guess what? The current flawless price is ???$305 so they don't hold up what they say they are crooks.
F U gazzelle
We were leaving town and needed a replacement phone for my wife. I spoke with a representative to assured me if I paid the additional charge for overnight delivery i would receive the phone the following day.
WRONG and not only that it didn't even come the 2nd day after my purchase as my neighbor, who picked it up off my doorstep, informed me.
THEN Gazelle would not agree to take the phone back for not honoring our agreement.
This was just a comedy of errors by Gazelle with virtually no effort to honor their word.
Appraised my near perfect condition Verizon iPhone 5s for $201. Sent it in and got a counter offer of $151. Their reason given was because they claimed my phone was T Mobile and not Verizon. I have never had T Mobile in my life and I have had Verizon for about 15 years. I had them send my phone back and I will go elsewhere even if I don't get better somewhere else out of principle. After that, my curiosity caused me to check Gazelle's appraisal of my phone again and it is now $151. They just didn't want to honor the original price so they used a bull$#*! excuse.
I sold Gazelle a near-perfect iPhone 5 however, they reduced their original bid by 18% after the phone was received. They said the phone's condition had scratches and/or scuffs. That is a LIE ... just a "bait and switch" tactic by a dishonest company. Stay away!
Ordered 3 verizon phones and was shipped phones that are not verizon. Customer service was poor, very rude and will not agree to take an order, verify MEID with verizon and ship.
Don't ship anything to these thieves.
This website is a scam and I recommend anyone considering to use it to avoid it. I made the order, input my credit card details, received a confirmation for the order, and then one day later I received notification that the order that I had placed was cancelled and the product was no longer in stock. The customer service time refused to provide any information about the reason for cancellation of my order.
Furthermore, when you go on their site and check the advertised prices, as soon as you click an item to make a purchase, they increase the price.
While perhaps you can make legitimate purchases on the site, I strongly advise against using it. It is not worth sharing your credit card details with a company that falsely advertises products that it does not have in stock, misleads customers on pricing and that refuses to compensate customers when the company has acknowledged their fault.
I will never be using this website again.
Had an I-phone 4S.It worked Gazelle opened with an offer that would allow me some return on the phone. After they received the phone, they lowered the offer. Then they sent me another email advising the phone was worthless.Did I want them to throw it away or to be returned to me. I asked them to return the phone to me. I never saw the phone again. I never heard a thing from Gazelle, It was just a taking. Do not send anything to Gazelle
I bought 2 not 1 but 2 iPhone 5's from these people. Exactly two months later one of them crashed. I called gazelle and they said the 30 day warranty expired so they could not help me to take it up with apple. I took it to apple and they said is was the main board and that the whole phone just needed to be replaced. One month after that (3 months after purchase) the second phone now isn't working properly. The touch screen doesn't work the keypad doesnt work. So its not one phone that could just be a fluke but 2 phones. These people are scam artists and take your money and blow you off once they have it.
Never again! Anyone interested in refurbished phones dont get them from gazelle!
My review reads so much like most I have read on this site. Sent in a 3 week old iPhone 5. First week it was left in the box. second and third it was put into a Otter Box with a screen shield. Gazelle agreed to a nice price. I sent it in (knowing what I have heard of their service in the past I paid extra for tracking. When I did not hear from them I went on their chat line and was told it had not arrived (I knew it had arrived because of the Tracking number). They said they would check the receiving room and get back to me. When they got back to me they said it had been lost in receiving but they had found it and would continue the transaction. They texted my severa days later with a reduced price and I said no. RUN FROM GAZELLE. SCAM SCAM SCAM
I have had good transactions with them in the past, but on this last one they reduced their offer price by approximately the same amount as they gave me for a bonus as a "great customer." I will not use or recommend them in the future. Very poor customer service makes me think that they must be struggling.
Beware. They offer your a fair price for your phone but then downgrade the condition to 10% of what they offered. I put a brand new ( one I had saved when I got the phone)back on my phone and they claimed it was severely cracked and downgraded my phone 90% of their offer. Do not do business with this company!
This is the greatest scam on the internet to date. I sent my phone in in perfect, yes perfect condition. No scratches, no water marks no problems. Its been a month and I have yet to receive any payment or confirmation of payment being sent. I am extremely disappointed especially since I usually sell my things in person on craigslist but decided to use this service. They promise to send you a payment within 3-5 days and and that is clearly not the deal here. I've emailed, called, tried to live chat and the button on the website is dud, doesn't go anywhere. It does not lead to a link. Unbelievable. DON'T WASTE YOUR TIME USING THIS SERVICE.
STAY AWAY, they gave me half what they said they would
Received a quote for $55 for my iPhone 3G on Oct. 5th. I found a promo code that added an additional $5. If you opt for an Amazon Gift card then an extra $2.75 is yours. I sent out my phone and they agreed on the original quote. My friend also sent her 3GS in and got an additional $44 on top of the $116 they promised her. Easy transaction for the both of us. Keep an eye out for the emails though. My giftcard was floating around in my SPAM box. It was easy to redeem on Amazon since I had other things I wanted to buy. Thanks, Gazelle!
I just sent them my iPhone 5 in near perfect condition and they emailed me and told me it had a crack in the back. It didn't when I sent it to them! They have ripped me off! They must have cracked it themselves and didn't take responsibility. This is called stealing and I'm so incredibly angry.
I've sold two iPhones to Gazelle in past years with no issues.
This time, I sent back my iPhone 5 in damn near perfect condition (not a mark on the thing). They just adjusted the offer down by $105 because the screen was cracked. It wasn't cracked when I packed it in THEIR packaging, exactly as THEY instructed me to do. So either their packaging is substandard, or someone on their end cracked my phone, but either way I'm out $105. I'll never use this service again.
They want my kindle fire for $6, my perfect galaxy tab 2 & 3 for less than $12 each. What are these people smoking?
Ok so last year I sold my iPhone 4S to gazelle.com once I upgraded to an iPhone 5. I got $35 for that phone which was done because the phone was in poor condition and I didn't pay anything for it. Now I just sent my iPhone 5c to them after upgrading to an iPhone 5s and they told me that I would be getting $90 for it. Which also give cause I only paid $20 for it (and because I'm lazy and didn't wanna go through the eBay or Craigslist process) now they sent me a phone saying they inspected it and that they reduced it to $35 because it "did not make calls" NOTE: Before I sent my phone out I checked to make sure everything worked properly and also called apple and had them run dialysis on it and it came back perfectly fine. So I thought, "uh unacceptable" and doesn't make sense. So I sent them an email stating that it didn't make sense and to explain it to me and if they gave an good explanation I might consider taking what was offered. They email me back saying that it was being inspected once again and that it might take two days. I said no thank you and demanded my phone be returned to me.
They are definitely ripping people off.
These 5 star people are just PAYED to give 5 stars. Gazelle is a scam. DO NOT SEND ANY DEVICE UNDER ANY CIRCUMSTANCES! If you have an iPhone, they strip the SIM, AND if you send any other product (Headphones, Earpods, Chargers, ETC) they will KEEP them! What a scam. I don't trust them. Neither should you. I sent my old iPhone 4, with the box, they took it all. Scam, all the way. Quote was only 30 Dollars, I bought it new for about 150. Scammers.
I sent my Iphone5 to them in the original box and with all the accessories, I then declined their revised offer and requested they return it. They did...my bare phone in bubble wrap! No box, no accessories, no nothing! I am livid!!
Quoted me $85 for 16gb iphone 4, adjusted offer to $35. Said I had a different model than I said on the quote, but the when I looked, it was right model. It even had the quoted model and "actual" model right next to each other & they were the same. The are incompetent & I rejected their shamefully lower offer. Cut out the middle man & sell it yourself, or prepare to be disappointed by their adjusted offer. Wish I could give 0 stars.
I was selling an iphone 5s in excellent condition. I
completed the application down to my address and submitted it, only to be told my address was invalid. I have lived at this address for 38 years. How the hell is it invalid. I had sold a phone to these people just two months with this address.
THEY ARE A SCAM. Really wish i had read reviews before i sent my iphone 4 in. They offered much less than what they had said and so offered to send it back. Well, they sent the phone but kept the box, charger and headphones. So now i get docked money when selling to someone else. It was my mistake to leave in the SIM card (I had completely wiped out phone so thought ok to leave it) and they kept the SIM card so now I cannot unlock the phone. Again, really hurts me selling to another more respected company. THIEVES
4 Questions & Answers