GazelleReviews 1,076

Do NOT do business with these scammers. I sent in a brand new phone with the factory tamper seal still on the box after receiving an offer of $192. I got an "adjusted offer" of $86 after they claimed it would not hold a charge. When I called, they then tried to claim that it also had scratches on it. Complete bait and switch. Again, the box had never been opened and still had the factory tamper seal on it.

In February of this year I sent Gazelle two used cell phones, an iPhone 8 and an iPhone XR, for which they said they would pay me $127 dollars. These were phones that I had previously used, had reconditioned at the Apple Store and then give to my daughter, who is 13. She read about Gazelle and asked if we could sell them and she could have the money. I said sure, but the transaction would have to be in my name because she is a minor. So she got everything ready and I did the stuff I needed to do and we sent them to Gazelle. That was on February 10th. On two separate occassions since I have either spoke to them on the phone or via email letting them know I have not received the check. Both times they assured me the would resend it. Nothing has arrived. Finally I sent them an email earlier this month asking they return my phones. They did not reply. I sent it again las week and they still have not replied. Right now I have been sitting on the phone for 45 minutes waiting for their customer service to answer, but they have not. Please Don't Sell Your Phone To These Guys...

Horrible company! Ordered phone on 1/10, enough time for a move on 3/1. Not shipped until 1/13. STILL IN TRANSIT since 1/17 (today the 25th). Customer "service" won't declare it missing until the day before I move. ONLY offered a refund "if lost." Canceled order using a competitor instead. Service people hands are tied by policy with lip-service "so sorry" and "I understand" which does us no good at all. No COST for THEIR screw-ups. Claimed wildfires were involved but it shipped from Kentucky to Seattle—no passage through the Southwest. Just words. NO ACTION. And they get away with this customer abuse. DO NOT ORDER from Gazelle.

I was sent a defective item against my purchase by Gazelle. When pointed out they refused to repair it atleast. Buy from some other genuine business interested seller. If you come across cheaters, please avoid.

Stay away from gazelle my phone was flawless they told me it wasn't. I asked for my phone back and they deliberately put scratches on it I use a screen protector and spend a lot of money to keep my phone safe. I am so disgusted and aggravated that people could actually do this they ruined my phone now I can't get the full amount I should be getting from another site.

I placed an order for an iPhone in Excellent condition and the next day I got an email that my order was cancelled. It said something about a payment processing problem. So, I entered a new order (couldn't edit the cancelled one) and used a different credit card. However, on the new order I couldn't use my discount coupon since it was used on the cancelled order. A few hours later I got an email that this new order was cancelled. So, I got the phone number of Gazelle and talked with someone and told them the situation. They said the issue was that the Billing address and Shipping address were different. Yes, that is correct. I was having the phone shipped to my daughter who needs it for work to replace her broken one. Apparently, their system won't let the order go through if the Billing and Shipping addresses are different. So why have them? I tried to escalate it, but they said it would take 2 business days before someone would get back to me. No exceptions? Nope! I told them I would just buy the phone from someone else - which I did and got it for $50 less!

DO NOT SELL TO THIS COMPANY! They will try everything in their power to punish you and give you $0 for your device, no matter the condition. After multiple sketchy customer support emails and being on hold for 30 minutes for multiple people, including a senior support staff member, to tell me that there was "nothing they could do" and that I had to either accept/decline the offer of $0. With every interaction they decreased the value of my device, and now are telling me to basically F*** off. This business practices shady dealings. I would only recommend if you wish to be screwed over. I have reported this company to the BBB and highly recommended and suggest others do as well.

These guys are well versed in scamming folks that send their mobile devices to them for resale. First they clam it takes 3 to 5 days after receiving to inspect your device. USPS provide tracking # and was delivered to their Processing Center facility in Louisville, KY. After many calls to them they suddenly switched their story to not able to locate my device, and then asked me for original IMEI number of the device which I luckily had from T-Mobile documentation where I originally purchased device. Now claiming the device cannot be located. What a sham business, and do not send your devices to them for re-sale. Customer service people there are useless. They are downright crooks!

I took photos of an iPhone 12 that spent it's life in a lifeproof case. I was quoted 245.00 for the device which is a fair price (Could likely get 300 on eBay - Which I will do now) Gazelle, has a canned response that your phone has too many scratches. Complete scam and I would be 100% surprised if they pay anyone the quoted amount for their phones. STAY AWAY FROM THIS COMPANY. THEY STEAL FROM PEOPLE, Period.

3 times I have sent stuff into Gazelle and every time they come back and offer less saying they have more scratches than anticipated. Gazelle is ripping people off and then they sell them at a ridiculous markup for the same stuff they just bought. I took the offers because I can not use the old equipment, but I know darn well that I said they were light-scuffed and they were light-scuffed. They even said one of them had a crack on the back of an iPhone. I did not see one, but I took them at their word it was and took the lower offer. But I think these guys are sleezy on the stuff they get.

This company is full of crap and bs and might I add thieves to the review. I turned in 4 of my devices and followed every prompt I was instructed to follow INCLUDING removing the devices out of my iCloud. It was 5-6 plus months before I heard anything back about them. I had to pretty much harass this company to get some type of information just for them to say they don't have my box and couldn't pull up the information that THEY THEMSELVES GAVE ME TO PUT ON THE BOX FOR SHIPPING MY DEVICES and then had me go around the ringer to contact phone companies to retrieve the information needed concerning these devices and it's a brand new year and what do you know I still don't have my devices and or my money for turning them in. I would HIGHLY recommend that this company go straight to hell stop stealing from common working people just to fill up their inventory.

Update 1/22/2024- order finally came 4 days later package slit open retaped -NO PHONE 😡 contacted credit card company to dispute Gazelle & fed ex- I'm done- ATT here I come.

Ordered many times all good results until—recent ordered in stock item paid 3-5 shipping. 3 days later email item not available (had to cancel order they did refund but still no phone) Err I order another pay 3-5 day shipping so far 3 delays still no phone new expected delivery 3 more days at that point 7 days! Why pay for faster delivery? Might be great phones great price but if you can't get it?!? If need a phone in timely manner go elsewhere.

Sent in an iPhone 7 plus. They came back and reduced their offer 33% saying I sent in the wrong phone, that it is an iPhone 7. So I called customer service. They want me to send a picture of the phone. I actually have a picture of the back of the phone with the model number. But they couldn't tell me why they can't go correctly read the model number (since they have the phone in their possession) and figure it out since they are in the business. This is a situation that should be perfect for a class action lawsuit. But take my advice and take your phone elsewhere. Or expect to receive about one half of what they tell you it is worth. You will see in the picture the model number A1661 which if they don't know how to tell models, is something you can google and look.

This company is a scam! I am extremely disappointed and disgusted. A business like this is based on the honest system and it's very clear they or their employees have no integrity! I sent in an iPhone 12 that was flawless, I took pictures and video myself prior to packaging knowing that I have to trust these people to be honest. Well of course, they "adjust" my original offer to over $100 less and claim "significant scratches". I asked them to send me photo proof and lo and behold there was now a giant scratch across the top screen. At this point, I took their joke of an offer and will NEVER do business with them again. Beware! They are not an honest company. Even after sending in my own photo proof, they still kept my offer the same. Clearly their warehouse employees are damaging phones to reduce offers. Disgusting! Stay away!

I received an offer for my iPhone 14 128 GB of $433. When I received my check, it was for $290. The explanation was that my phone had been unlocked and was not with Version as I had indicated. However, I was told to clear everything off my phone. I totally got scammed out of $143. I will never do business with this company again and recommend you do the same.

I sent in a perfect iPhone 11 Grey 256MB that has always been in a "hardened" SpiGen case and had a screen protector. Gazelle inspection said the model was wrong (no, I had the original Apple box with the model and memory listed on the back). GazelIe said there were scratches (no, I thoroughly inspected it before I sent it in and there were absolutely no scratches on it). This leaves me to question the validity of this company, their inspection process and attempt to lower original offers. I should have gone to EBAY or Marketplace to sell. I will never try to use this company again and requested they return my device in the original box I sent it in with.

I declined on principle, I would steer clear of them.

I will never recommend you as long as I'm alive. I sent 4 phones in. One you devalued from $617 to $155 (a literal BRAND NEW factory unlocked Pixel 8 Pro), devalued two iPhones and FLAT OUT claimed you never received the fourth phone (Pixel 4). What you do is criminal. I regret ever clicking on your website. I have 24K followers on Twitter, rest assured they'll hear about this. Shame on you.

I Was Scammed
I went with good intention trying to sell my iPhone pro max 128gb to this gazelle, which I was the only owner and the phone was like new condition. They emailed me a shipping label which I printed of on Dec 12. On Dec 14th the device was mailed to them. I was provided with a tracking number showing my device was delivered to their warehouse in Processing Center 7213 Global Drive Zip ******* in Louisville Ky. According to the post office they PICKED up my phone on Dec 16th 2023 at 2:55pm. I waited to reach out by email on Dec 19th. They responded saying they have no record of my transaction. My transaction was cancelled after I mailed in my device. I provided imei number, talked to 2 people on different occasions to try to get my phone back. I provided them with all documentation of this transaction. No one has contacted me or really tried to help with located my device. This was an horrible experience and now I have no iPhone or no offer. Terribley disappointed.
Date of experience: December 10,2023

Told me my phone had scratches and crack totally false offered 300.00 less traded phone again for 200 more