This company is a scam! I am extremely disappointed and disgusted. A business like this is based on the honest system and it's very clear they or their employees have no integrity! I sent in an iPhone 12 that was flawless, I took pictures and video myself prior to packaging knowing that I have to trust these people to be honest. Well of course, they "adjust" my original offer to over $100 less and claim "significant scratches". I asked them to send me photo proof and lo and behold there was now a giant scratch across the top screen. At this point, I took their joke of an offer and will NEVER do business with them again. Beware! They are not an honest company. Even after sending in my own photo proof, they still kept my offer the same. Clearly their warehouse employees are damaging phones to reduce offers. Disgusting! Stay away!