FootballTicketNetReviews 332

It's a scam, especially for exceptional matches with exceptionally priced tickets. If you're looking for regular tickets, there's no issue; they'll deliver the tickets. But for exceptional matches, it's a scam. Let me explain how it works. For the Napoli - Cagliari match, tickets in category 1 cost €245.00 two months in advance, and I purchased them at that price. Then the match became decisive for the Scudetto (Italian championship), receiving over 500,000 ticket requests. A few days before the match, the same category 1 tickets were offered at €1600. 00, still through Football Ticket Net. What did they do? They resold my tickets at €1600. 00. Then, on the very day of the match, they informed me that a problem had occurred with the club (sic) and that I would be refunded—even though the tickets were supposedly 100% guaranteed. Trusting them, I had organized my entire trip, including flights, train tickets, hotels, and restaurants, totaling almost €4000. 00. Who will reimburse this trip, let alone compensate for the moral disappointment of missing a historic match for Naples? They can't just refund the original €245.00 ticket price after reselling my tickets at €1600. 00, claiming they're doing me a favor. It's shameful, as they speculated on the considerable price increase and didn't hesitate to resell my tickets, leaving me stranded and unable to attend the match. I will take legal action to recover my travel expenses and demand moral compensation. This behavior is unacceptable and needs to be exposed. One small detail: they have an army of salespeople and customer support, with phone numbers in at least three countries (+1 (917); +34, +44). There's little doubt that this "army" is responsible for the unjustified, unfounded positive reviews. Again, I repeat, for exceptional events, this website is a scam. People need to know this!

My tickets wasn't valid. I tried to have my money back, but they don't care. Just replying 20 messages with no answers. Horrible experience. 0/5

Avoid! Paid £856 for 2 tickets for Brentford v Arsenal on New Years Day. Was denied access because the tickets were void, having travelled a long way for the game. Provided all the evidence that they requested, but they went out of their way to ignore me/ find reasons not to pay. After three months got a refund, but they refused to repay the booking fee of £340. How can you charge a booking fee for selling void tickets? Complete scam.

I bought tickets for the Everton vs Man United match five days before the game, opting for UPPER tier Gladys Street end tickets to avoid the restricted view issues of the lower tier. The total cost for two tickets was £430, plus a £150 booking fee. When I received the message to download the tickets, I was surprised to find they were for the Lower tier, back row. These seats only offer a partial view of the pitch due to the overhang of the stand above. I spent four hours of my workday arguing with customer service over WhatsApp, providing links to prove the restricted view, but they insisted the tickets were a "free upgrade." They refused to send the tickets I had paid for and demanded I attend the game to prove the restricted view. I contacted my bank to initiate a chargeback. The bank representative advised that attending the game might invalidate my claim and suggested I refuse the tickets. After recording a call with the Everton ticket office, where a representative confirmed the restricted view, and threatening a chargeback, they finally agreed to send different tickets. Upon arrival at the turnstile (after spending £125 on travel), the tickets scanned red, and we were directed to the ticket office. There, we were informed the tickets had already been scanned 40 minutes earlier. We ended up watching the game in a nearby pub on a small screen. Attempts to message the company failed due to poor signal. The company has been entirely unhelpful. They eventually acknowledged the ticket issue but only agreed to refund the ticket price, not the booking fee, leaving me £150 out of pocket, not including travel costs. I believe they fobbed me off with previously sold tickets to get rid of me. Neither set of tickets matched what I originally purchased, raising serious concerns about this website. If I hadn't meticulously documented everything, I believe they would have scammed me out of the entire amount. As it stands, they are trying to withhold the booking fee, which I will recover through my bank. Avoid this company at all costs.

They advertise that you can buy electronic tickets and then you are advised that the tickets have to be delivered and that you may not get them until the day of the game. When you try and get money back they will not reimburse. Review all the negative reviews across sites this happens to a lot of people. You will lose your money and you will not have a ticket for the day and in many cases they get a ticket but then it does not work to get you into the game. DO NOT BUY FROM THIS COMPANY.

Bought 3 tickets for Euro 2024 (France - Belgium). Tickets were 'guaranteed up to 4 seats together'. Finally received the tickets the day before the game, turned out 2 of the seats were together and the third in a completely different block. Immediately contacted them, but no response from them whatsoever. I had to sell the tickets to a least recover some of the money that I spent, because their service fees are absolutely through the roof. Right before the game starts they contacted me to send the tickets back to them to see if they could provide me with new tickets. Since the tickets were sold because they provided no assistance at all, I could not send the tickets back and now they are claiming that I 'refused their assistance' because I sold the tickets. I didn't ask for a full refund, just a refund of their service fee (€225 for 3 tickets!) because they did not provide the correct tickets, but in every email they send me they are basically laughing in my face.

Absolutely vile, criminal organization. Avoid at all cost!

Bought tickets from New Zealand, in 2023 for a game in Rome in 2024. No tickets arrived until about 2 days before the match - which was worrying as we were en route by then.
FootballTicketNet advised by email the day before not mention them if we were questioned about the tickets, instead to say "they were given to us by a friend". This was equally worrying.

When we arrived, no one questioned them - but they were appalling seats. Right behind a glass panel and several steel bars; I had not paid for obstructed view seats.
We also discovered that the €115 (each!) that we paid for tickets was significantly higher than a local would have paid. (I was quoted about €50 for a much better area of the stand)
I strongly recommend not using this site. Instead, contact a club directly, if you can.

Purchased 2 VIP tickets for the Real Madrid vs RB Leipzig match on 06/03/2024.

However, we were declined entry, because of cancelled or fake tickets.
We contacted support, of course and they cannot help and tried to offer us another tickets, but it was very late and without guarantee that the new tickets would give us access to the match.

We asked for an immediate full refund, but they sent us several emails, like we will check and so on, so on.
Unfortunately, they didn't answer until now.

Fraud! I got a ticket that didn't work. Stewards in the stadium said "it's fake". And I didn't get a refund for it. They just stoped communication. Cheaters!

Lousy. They don't worn you how common it is that the games are re-scheduled and no return or compensation policy, even they have not even delivered the tickets; that happen only 1-2 days prio the match!
" We received your request to cancel the order. According to our Terms and Conditions, no cancellation is possible. The seller like the club is not cancelling the paid and confirmed orders.We regret but no cancellation is possible at this stage. Tickets will be delivered as ordered."

I purchased 5 lower longside (near the pitch/playing field) tickets to an English premier league game five months in advance. The tickets were delivered about 23 hours before the game. They were completely different - upper seats behind the goal. I complained and was told that these seats (and included access to hospitality suite) were better than the ones I originally purchased.
At the time of purchase the tickets I chose were more expensive than the ones I received. Between the time I purchased and received the tickets, the Liverpool manager had announced his departure and the price of tickets skyrocketed. I did not get the seats I paid for.

Sent blurry etickets that look photoshopped. No dispute of complaints procedure. Unhelpful chat assistant. Not able to complain via website as we form not working. Beware. Do NOT use ever. Fraudulent

Paid 600 US dollars for Arsenal ticket.
Contacted day of match with instructions that sounded sketch.
Fake tickets delivered 15 minutes before match.
Then I was blocked on email.

Bought 2 tickets to see PSG play in Paris. They were to be together. They were not. They offered me 3% refund. My kid is so upset. Travelled from Dublin.

I was scammed, I could not get into the tickets I bought for the Brenford game. Neither of the 2 tickets worked at the box office, an error appeared making a queue and the stadium staff had to intervene, they asked where we got the tickets from. The salesman stopped writing me back, I will not leave the matter like this, I feel strongly cheated by football ticket, I do not recommend to anyone. If you do not want to have stress then do not buy from them.

Be wary of this website as they sell illegal tickets and when you cant use them at the stadium, they will come up with all sorts of excuses not to refund your money. Luckily i purchased the cheapest ticket for the Arsenal Liverpool FA Cup game on 7 Jan 2024 at £99 and true enough could not gain access to the stadium. My mistake also for not reading the reviews posted here before booking the ticket. Pls be forewarned.

Extremely Disappointing Experience

I recently purchased tickets from footballticket.net for a football game in Germany, but I received the wrong tickets. Despite being promised away stand tickets, I ended up in the home stand with the home fans. This caused a lot of discomfort and we were even advised not to wear our team's colors or branding.

What makes matters worse is that I traveled all the way from the UK for this game, only to be let down by footballticket.net. I have been requesting a refund for the past two weeks and have engaged with their customer service and complaints department multiple times, but I have yet to see any resolution. It's frustrating to be told that they are speaking to the seller, yet no progress has been made.

I am extremely disappointed with the lack of customer service and the inability to provide a timely solution. It's disheartening, especially considering the positive reviews this company has received. I would not recommend footballticket.net to anyone.

I urge others to exercise caution when purchasing tickets from them. Learn from my experience and ensure that your tickets are accurate before making any travel arrangements. I hope that footballticket.net improves their customer service and resolves issues promptly in the future.

Don't buy tickets on footballticketnet.com!
On the website footballticketnet.com, we bought tickets for the Manchester City league game for 233 pounds. Unfortunately, we were extremely surprised at the stadium when the tickets were labeled fake and we were not allowed for the game! When I contacted the website fotballticketnet.com and wanted his money back, they were just making excuses blablabla, I didn't get a penny. The thieves are going! They are emphatically warning everyone to buy nothing on these sites!

If you were trying to use this website for a single ticket you might be OK, but I tried to purchase three tickets from them, and they did not seat me together. I specifically asked if the seats were together, they assured me that they were, and then when they sent the tickets 48 hours before the match they weren't together, and they told me there was nothing to be done— as far as they were concerned, they fulfill their terms and conditions, as there was small print at the bottom of my confirmation email that said the seats may not be together. Definitely not what I expected, especially when paying a 400% markup. Would not use this site ever again.