DropboxReviews 210

Dropbox charged me €119 for an annual subscription without actually activating the service. It's been over 2 months, and their helpdesk keeps closing tickets without fixing anything. Their chatbot is useless, and there is no real human support available. I've tried contacting them multiple times, and each time the ticket is either ignored or closed automatically without resolution. At this point, I honestly wonder if they just steal both your money and your data. Avoid this platform — it used to be trustworthy, but now it's a total mess. Absolutely unacceptable.

You might think that after all this time dropbox could have ironed out the bugs in their Windows client. Not so. Dropbox has multiple files which interrupt the Windows 11 Pro/Wintel PC shutdown. Names are Sprig Electron and their is another. This is an old issue that appears not to be of interest to Dropbox to fix. Dropbox has zero customer service for their "free" version. I will certainly agitate in my company NOT to use Dropbox paid version.

I'm extremely disappointed with Dropbox. The advertised price for their Plus plan was $119.88, but when I went to renew, they tried to charge me $143.86 without any upfront notice that this was due to taxes. If you're going to advertise a price, it should either include the taxes or at least be clear about the extra charges before checkout. This is deceptive and feels like a blatant attempt to mislead customers.

When I reached out to their customer support, I was bounced around with canned responses that completely ignored the real issue. They kept saying they couldn't "exclude" the tax, but that's not the point—I just want transparent pricing upfront. To make matters worse, the support team was utterly unhelpful, and it took ages just to get someone to even review my complaint.

Dropbox is overpriced, not transparent, and offers a level of customer service that's below zero. I am now considering moving to another provider. Save yourself the frustration—look elsewhere for cloud storage!

Dropbox has become my go-to solution for storing, sharing, and accessing files across all my devices. The platform's intuitive interface, seamless syncing, and robust security features make it easy to collaborate with teammates and clients, whether I'm in the office or on the go. I appreciate Dropbox's flexibility and scalability, allowing me to store and organize files of all types and sizes, from documents and spreadsheets to photos and videos. Moreover, the platform's integration with other productivity tools and services enhances our workflow and productivity. With Dropbox, file management is a breeze, and I can focus on what matters most—getting work done.

Dropbox provides secure cloud storage and file sharing, making it easy to access and collaborate on documents from anywhere. Whether for personal use or business, Dropbox offers seamless synchronization across devices and robust security features. I appreciate the simplicity of the interface, as well as the ability to share files and folders with colleagues and clients. Dropbox has become an essential tool for managing and organizing my digital files

If I could leave zero stars, I would.

I am an artist and kept my original work in a Dropbox folder. Somehow, they deleted it during a drive rollback. It wasn't discovered until recently because that was an older project that I now need to access to complete a current project.

They refuse to acknowledge any wrongdoing and refuse to help us get this folder back. Four years of painstaking work is lost. Customer service is a joke. They are rude, flip and the gaslighting is constant. I will never trust them again. BEWARE of this service. We even pay the higher premiums for the special recovery feature but when you actually need it, that feature is non-existent.

Again, FOUR YEARS of work. Lost. I can literally see the folder in deleted items, but have no access to my own copyrighted work. It's insane (and illegal).

I've had a Dropbox account for many years with zero problems. Then on 01/30/24 I get a notification that my account was disabled. I sent customer service an email asking why this happened. I get a robo response saying that I "violated use policies" all i had were Conservative memes and videos supporting our President Trump. Now all of my precious photos and business files are permanently gone, no option to file a petition to get my account back. Nothing. Conservatives beware of this "woke" Leftist company. Put your important files and photos on another platform. You have been warned.

Two issues. My credit card shows that Dropbox gave me around $25 cash back. Their billing department can't tell me why and they don't have a record of it. Second issue I can't figure out why only my photos will sync with dropbox and not my documents. Three techs could not help. The first tech was the most help because she could logon to my computer and point out what I needed to do with a little red arrow. Somehow I lost the chat and the second and third techs wanted a screenshot, which would not have been a help and would not log on to show me where I needed to go on Dropbox to do what I needed to do

They went from this great customer service to just the most trashy and unprofessional customer service when they found out people were mining bitcoins in their system and honest people got screwed too along with the worst customer service.

Poorly designed, since it auto defaults to lowest quality, so if recipients forget or do not know to change quality, it looks like poorly made video, that is un-watchable. Dropbox videos should be just as good or even better than Youtube quality videos that do not hardly ever, buffer & freeze up on good internet service like dropbox videos does. Also Dropbox Docsend tracked videos are even worse quality,as their videos mostly only play in very poor low un-watchable quality, without any option to raise quality. So could not even use Docsend option, even though really wanted track when & by whom my recipient video was opened, plus we do not like that Dropsend requires our recipients to cough up their email info, just to get basic tracking info.This is poor marketing. I would never pay for this curr Docsend service.
All my online reviews will rate Dropbox & Docsend as [ 2.5 out of 5 Stars], until many badly needed improvements are done.
Hope Dropbox & Docsend Developers fix all these ongoing poor service issues, as reported by many many others online.

Don't try free trial as then they bill you forever and don't respond to requests to stop billing your credit card or to refund the amount. It seems they ripoff people all the time and should be charged with fraud and put out of business. I wanted to try the service but found it not worth what they wanted to charge every month.
Stay away from them!

Dropbox bought a company called FormSwift. They (according to the people at FormSwift) changed their refund policy so that you will NEVER get a refund if they billed you already on your cancel date. My 7 day trial ends today (Sept 11,2023) and they already billed me. They refuse to refund the money even though I don't want the service. Going to call my bank but that's a 50/50 shot... This is beyond poor customer service! I will never use one of their products or even trial one again!

I think in these days where sustainability, inclusion, recycling and climate problems dominate, the client should be supported in keeping a computer as long as possible.

When organisations like Dropbox (or Adobe, or Apple) limit their systems, and force users into a new operatingsystem since the desktopapp of Dropbox otherwise won't work, they exclude a large number of people on this planet. They cannot use the app on their outdated systems. They force their clients to eventually buy new computers when it's no longer possible to upgrade the operating system.

THIS IS THE SECOND TIME I HAVE TO CONSIDER TO ACTUALLY BUY A NEW COMPUTER BECAUSE OF THE DROPBOX APP!

(A yeah, Dropbox says 'but you can still sync the files'….sorry but the app is needed for saving and opening files! It's my work that's affected!)

Dropbox is not user friendly anymore.

So, I am truly shocked that Dropbox is not investing in several solutions or offers 'older' apps for different operating systems.
Dropbox could and should be an example in contributing to sustainability, inclusion, recycling and climate problems and use this to promote their company as well.

I work for a major multi billion dollar car company. We signed up for Dropbox to get signatures on certain legal documents. Nothing complicated. The price they quoted seemed like it would suffice but when we actually tried using their service, suddenly we needed to upgrade to a much more expensive program that went from $200 to $1200. I needed their services so we just paid it! Since it was synced with my folders and files on the company's network, Dropbox somehow was able to actually move some of my personal files into DropBox, one being my personal and business passwords to all my accounts. I had to move that entire folder back to my hard drive but many passwords were deleted when I did that. I contacted a Dropbox website customer service and never heard from anyone ever! When it came around to cancel my subscription with my company, they would not allow me to sign in without a 6 digit code which I still, to this day, cannot get. So how do I cancel a subscription without being able to log on. DO NOT USE THIS COMPANY!

Totally inaccessible program, "chatbot" cannot really respond to questions and there is no way to talk to a person when you have a problem. They take my credit card without providing service. Do yourself a favor and go somewhere else! I am!

I just spent the last few days trying to regain ownership of thousands of business files that were transferred to the ownership of one of my companies. This should never have happened - a three-day time-suck that could have resulted in serious damages! Deleting my Dropbox account immediately.

Be careful they bill at the beginning of the cycle for the entire year so you are stuck will a real crappy service. Its expensive too.

I have been using Dropbox, on and off, for around 9 years now and have had a good experience using their free storage service. It is very easy to store, share and transfer your files using the website. The free version gives you a pretty good amount of space to store your files. You probably won't fill it up, unless you are a hardcore/heavy user and/or store video and audio files. I don't use this as much anymore, but their service is still good. I have never used their paid premium version, so I can't comment on the quality of it. But I would imagine it is very good, since the free version is very good.

I find nothing about this service to be intuitive. Even clicking on links within their own program brings you to an endless cycle of no good answer. Today was the icing on the cake. I received an email from *******@dropboxmail.com that said, "You recently deleted 3104 files from your Dropbox account. If you want these files back, you can still restore them until 2022-08-25. After that, they'll be permanently deleted." Panic stricken, I looked to see what files were deleted. NONE. I contacted support and after about an hour, the person helping me, and he was helpful, said that I changed the name of a folder from HOUSE to HOUSES and Dropbox understood that to be a deletion of files. There is just no excuse for Dropbox to send an email telling me I deleted over 3,000 files just because I made a folder name plural! Insane! I'll be looking for a more user friendly - and sensible - cloud service.