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DressLily

How would you rate DressLily?
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Minnesota
3 reviews
5 helpful votes
Follow Mary H.
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The quality, materials and colors were not even close to what you posted on line. The "sweater" was no more than a t-shirt. The shirt with fringe edges looked like a tablecloth with a cheap upholstery fringe sewn onto it. The lace sleeves were poorly done and the only one that resembled the online picture was frayed by the collar. I would like to return them and get my money back but their site keeps rejecting my request. This site is a total scam!

Date of experience: December 29, 2015
CustomerService R. DressLily Rep
over a year old

Dear Mary H.
Thank you for notifying us of your complaint.

We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.

For your case, we has confirmed the problem and offered a solution on our support center, could you kindly check your email then offer a reply?

We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.

Thank you for your time again.
Best Regards
Dresslily Customer Service

Brazil
1 review
0 helpful votes
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I had an excellent service from the Dresslily store, whenever I had any questions they answered me quickly. About the bag she is beautiful, has two parts inside her and her material is very cuddly and comfortable. You can put things like cell phone or some makeup. The color is a guava rose and has this button in the front leaving the product very delicate. Arrived super fast my order. I highly recommend the Dresslily shop!

Date of experience: December 18, 2017
Washington
1 review
9 helpful votes
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Wow what a crappy company! I have never been more disappointed in a product that I bought online. We got a cute coat that turned out to be utter garbage. The material is terrible, the workmanship sucks, the buttons fell off and the button holes were too small. The dress we ordered looked like it was made by a 1st grader. The material is scratchy and totally see through. The company has been emailing with me to try and resolve the issues, but I am still upset that packages were late and the stuff is garbage.

Date of experience: January 3, 2015
CustomerService R. DressLily Rep
over a year old

Dear Santina L.,

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.

We are sorry that the items do not meet your standard and we have checked the ticket and you havent emailed us about your dissatisfaction and we would be glad to refund you if you want to return.

We are going to reach out to this customer to apologize personally and to see if we can make an accomodation he will find acceptable.

Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.

We are committed to assisting every customer at any time.

Best Regards
Customer Service from Dresslily.com

Florida
1 review
2 helpful votes
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We ordered a top (blouse) from dresslily.com on 1/13/2015. We received the item 3/23/2015 from China. The item is poorly made, and at their request (through their website's support ticket system) we sent them pictures to show the flaws. After 9 responses to their offers, I have been offered anywhere from 10% to 40% of the purchase price as a refund. The item is not wearable, and I am requesting a full refund, just as I would expect from any reputable merchant. They do not seem to be willing to cooperate.

Date of experience: March 30, 2015
CustomerService R. DressLily Rep
over a year old

Dear Catherine F.,

Thank you for your valuable feedback.

We are sorry to hear that your regarded item received as defective item. We have checked and we can not tell the problem you mentioned from the 3 pictures you attached.

Please kindly continue our communication on that ticket so that we can work this out soon for your benefit.

We are committed to assisting every customer at any time.

Best Regards
Customer Service from Dresslily.com

Minnesota
1 review
4 helpful votes
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After months of dealing with this problem now I cannot even access the complaint. This item I received for my daughter that was supposed to be a Christmas gift it turned out huge and does not button. It is cheaply made and if I had seen it in the store instead of your sight I would never have given it a second glance. Supposedly they were going to fix the problem; however, they took so long that now I cannot even choose to send this as a complaint because it has been so long taking care of this problem. I cannot send a new complaint because the site will not let me; this was a complete waste of time and money.

Date of experience: March 23, 2015
CustomerService R. DressLily Rep
over a year old

Dear cherie u.,

Thank you for your valuable feedback.

We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience.

We will email this customer soon and hopefully we could reach an agreement soon.

We are committed to assisting every customer at any time.

Best Regards
Customer Service from Dresslily.com

Virginia
1 review
4 helpful votes
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Shipping is a joke
October 27, 2015

Wonder where my items are that I have ordered on 10/9. Tried to create a ticket, yet it gives me every reason from wrong order number to invalid security code to send a request. This is bull, as the money came out of our account immediately.

Date of experience: October 27, 2015
CustomerService R. DressLily Rep
over a year old

Dear Wendy F.
Thank you for being kind enough to tell us about your experience!
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Would you mind sending us your Valid order number or ticket number by message here?
We would take care of your complaint and offer a resolution via the ticket center.
Could you please check your Dresslily account and answer to us?
Thank you very much for your cooperation.
Yours sincerely
Dresslily Customer Service

North Carolina
1 review
5 helpful votes
Follow k l.
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Cute clothes/shoes for a great price BUT i ordered my shoes on November 23,2014, it is now December 22,2014 and I have yet receive. Reached out to customer support almost a week ago, still no response. This will be my first & last time with dresslily.

Date of experience: December 22, 2014
CustomerService R. DressLily Rep
over a year old

Dear k l.,

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.

Please accept our sincerely apologize. We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.

Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.

We are committed to assisting every customer at any time.

Best Regards
Customer Service from Dresslily.com

Nevada
1 review
1 helpful vote
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DressLily Warning
October 20, 2015

My items arrived relatively quickly- first package arrived in less than 3 weeks, second took about six. Quality was terrible. Sizes run very small. I would avoid ordering anything from DressLily. You will be disappointed.

Date of experience: October 20, 2015
Kentucky
1 review
9 helpful votes
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Thieves, SCAMMERS!
October 19, 2015

HUGE SCAM! Ordered over 2 months and never received items. Sent in ticket... no response. Feel stupid that I didn't do research ahead of time, If I had, I would've seen that it was a scam and that others never received their items as well. Please don't fall victim like so many have... wish they would face theft charges because that's exactly what they are doing. Stealing from innocent people. Karma will get them though, it always does, one way or another.

Date of experience: October 19, 2015
CustomerService R. DressLily Rep
over a year old

Dear Felicia,

Thank you your feedback.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Once again we apologize for any inconveniemce we may have caused.
Thank you very much for your cooperation.

Best Regards
Dresslily Customer Service

Florida
1 review
0 helpful votes
Follow Kristin G.
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Good site if you REALLY pay attention to the size measurements. Dont go by what you normally wear in US sizing, most things run on the small side. Look at the reviews as well of each garment about fit and fabric. I had an issue with a swimsuit being sewn incorrectly and after submitting some photos, customer service was great in helping me out. I would recommend Dresslily, just use it carefully!

Date of experience: December 22, 2017
RU
1 review
1 helpful vote
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My impression
December 16, 2018

Shop with constant sales and discounts! Also, the store distributes promotional codes for a very large discount, at this price you will not find on other sites! The goods are sent quickly, tracked. Recommend this site!

Date of experience: December 13, 2018
Canada
1 review
2 helpful votes
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Love it!
March 5, 2020

I discovered this site back in December. Good quality and awesome prices. As a us sized woman, you always worry about sizing. I found these are true to size and haven't had an issues with my clothes I purchased.

Date of experience: March 4, 2020
Canada
1 review
2 helpful votes
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I love this site
March 22, 2018

I've ordered several dresses from this site, at different times so in different shipments. I've encountered no problems at all. All the dresses have been exactly as pictured and I receive a lot of compliments on them when I wear them out. My most recent purchase is my absolute favorite dress I own!(I'll post a photo of it) People are often impressed when I tell them I purchased them online for the price as they fit so well. Sizing is consistent, and the prices are cheap. Definitely would recommend to friends and family!

Date of experience: March 22, 2018
CustomerService R. DressLily Rep
over a year old

Dear Jessica C.,

We sincerely appreciate your feedback.

We are happy to hear that you enjoy shopping with us at Dresslily. Com.

Please feel free to place an order again soon.

Thank you for your support.

Dresslily Customer Service Center

GB
1 review
5 helpful votes
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Fantastic online shop
July 12, 2018
Updated review

I've recently ordered several items from Dresslily, all of them are nice but would like to highlight one swing skirt which is my favourite. It is a piano print swing skirt of novelty design and good material at a good price. What a treat, makes me look so good and youthful. The customer service is top class, despatch was quick and item arrived before the indicated timeframe. I'm happy with my purchases and Dresslily is now my favourite online shop!

Date of experience: May 23, 2018
CustomerService R. DressLily Rep
over a year old

Dear Lydia H.,

We would like to thank you for your kind review. We at Dresslily will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.

We look forward to seeing you at Dresslily again soon.

Many thanks,

Dresslily Customer Service Center


A great online website to shop
January 14, 2016
Previous review

I received this gorgeous dress for a very reasonable price and it fits me so well. I've recently been purchasing a number of items from Dresslily as I think I really enjoy shopping there. They do have nice things that are value for money. The customer service is first class and will go the extra mile to help you. I think it has become my favourite place to shop!

Date of experience: January 14, 2016
RU
3 reviews
4 helpful votes
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Wonderful store Dresslily
November 14, 2018

One day I accidentally found out about a store like Dresslily. And I made my first order - it was a Funny Plastic Snowball Maker Scoop Tool for Winter Games Props. My order came quickly and well Packed. The quality of the product is very pleased with me! Since then, I have already made more than twelve orders for Dresslily and I was not mistaken in my choice! I mostly ordered women's clothes! Everything is at the highest level! The quality is great! Good support! And great prices! I recommend Dresslily!

Date of experience: November 10, 2018
Wisconsin
1 review
1 helpful vote
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Wonderful site
October 11, 2019

DressLily is a great site with wonderful products in both clothing and accessories. Whether they have items on sale, discounted or they give you coupons in your email everything is pretty affordable (and I'm a mom of 4 so if I'm buying things it has to be super affordable.) If there's any issues with an item customer service is quick to respond and get things taken care of. Shipping is also pretty fast.

+4
Date of experience: October 8, 2019
Washington
3 reviews
1 helpful vote
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I purchased a Long Leather chain Woman's Watch and absolutely love it. I am not one for choosing the average normal anything. This watch has character and fits me very well. I will continue to buy from www.dresslily.com for other products in the future.

Date of experience: February 10, 2015
Ohio
1 review
3 helpful votes
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I can't find my other review on here. I had an issue with a top I had ordered. The customer service dept was wonderful. They were fast with replies and refunded my money quickly. Would definitely buy from again.

Date of experience: March 12, 2015
CustomerService R. DressLily Rep
over a year old

Dear Rhonda H.,

Thank you for your valuable feedback.

We are sorry that the customer are not happy with the item receievd.

We have already reached to her and made an agreement getting it resolved.

We are committed to assisting every customer at any time.

Best Regards
Customer Service from Dresslily.com

Mississippi
1 review
0 helpful votes
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Good Service!
July 23, 2020

Ordered super cute bathing suit! Quick shipping. Stitching on the top was little undone. Talked to customer service and they gave a full refund so I can purchase another one and to keep and donate the other suit to someone else. I was refunded within 24 hours. I will be ordering again.

Date of experience: July 23, 2020
Florida
3 reviews
11 helpful votes
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I absolutely LOVE this company! I buy everything from them and the few times I've had issues, they dealt with it promptly and professionally! They even gave me a bunch of "D points" which converts to money and coupons towards your next purchase. They are far away and ship for free, so I will not complain if the shipping takes awhile. I can be patient and see it as the compromise for getting quality clothing with free shipping. I LOVE them and will not purchase any clothing, accessories or boots/shoes from any place else. The ONLY issues is that their clothing runs on the small side, they are Asian, so just order a size larger than you would normally and there you have it!

Date of experience: April 18, 2015

Overview

DressLily has a rating of 3.1 stars from 4,653 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with DressLily most frequently mention good quality, free shipping and great prices. DressLily ranks 6th among Discount Clothing sites.

service
872
value
819
shipping
878
returns
587
quality
789
This company does not typically respond to reviews
+345