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We ordered a top (blouse) from dresslily.com on 1/13/2015. We received the item 3/23/2015 from China. The item is poorly made, and at their request (through their website's support ticket system) we sent them pictures to show the flaws. After 9 responses to their offers, I have been offered anywhere from 10% to 40% of the purchase price as a refund. The item is not wearable, and I am requesting a full refund, just as I would expect from any reputable merchant. They do not seem to be willing to cooperate.
Tip for consumers:
Stay far, far away from dresslily.com
Catherine F.'s review of DressLily earned 2 Very Helpful votes
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Prices are great. But don't expect too much in timeliness and quality. I ordered December 6th....
Dear Catherine F.,
Thank you for your valuable feedback.
We are sorry to hear that your regarded item received as defective item. We have checked and we can not tell the problem you mentioned from the 3 pictures you attached.
Please kindly continue our communication on that ticket so that we can work this out soon for your benefit.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com