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  • DresSale

Overview

DresSale has a rating of 3.0 stars from 497 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with DresSale most frequently mention good quality, fast delivery, and discount codes. DresSale ranks 440th among General Apparel sites.

  • Service
    60
  • Value
    58
  • Shipping
    58
  • Returns
    53
  • Quality
    58
85
See all photos

What reviewers want you to know

Positive highlights

  • My neice ordered her wedding dress from this company and was very happy.
  • My friend and I purchased our prom dresses from this site.

Critical highlights

  • This company is unbelievable and highly unprofessional, customer service is just add bad as the product they offer!
  • Tried to return them and they refused to give me a return address.
How would you rate DresSale?
Top Positive Review

“Keep it up”

Zarine A.
2/7/18

Ive been using Dressale since I opened a bank account and have been purchasing regularly from them ever since. This company is my go-to for pretty much everything and so handy when buying last minute gifts! With fast delivery, fast refunds and awesome customer service you cant go wrong! Dressale = Gift from the heavens! Keep it up guys

Top Critical Review

“Worse shopping experience ever!”

Cara S.
3/1/16

The company is a total rip off! They are not custom made. They won't ship until they get your measurements and then when the dress doesn't fit they say it is a standard size based on their designer charts. I would have no problem returning the dress for a refund, but that isn't an option with Dressale.com. Very hard to communicate with any representatives. Don't waste your time or money! Rating 1 star because NO stars are allowed by this site! Buying American made only from know on!

Reviews (497)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (95) wedding dress (50) return address (11) return policy (16) prom dress (16) evening dress (12)
Thumbnail of user zarinea
1 review
0 helpful votes
February 7th, 2018

Ive been using Dressale since I opened a bank account and have been purchasing regularly from them ever since. This company is my go-to for pretty much everything and so handy when buying last minute gifts! With fast delivery, fast refunds and awesome customer service you cant go wrong! Dressale = Gift from the heavens!
Keep it up guys

Thumbnail of user kw531
1 review
1 helpful vote
January 3rd, 2022

Beware that the do not send the items pictured on their website. It's a total Bait and Switch! They send cheap version of items that do not match the pictures on their site. They do not respond to emails complaints about the product until after the return window closes then say they can't do a return because it's been too long. Very cheap, Bait and Switch clothing and horrible costume service and return policies.

Tip for consumers:
DON'T, Look elsewhere. Horrible, cheap products that don't match pictures on site.

Products used:
Dress/costume

Service
Value
Shipping
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Quality
Thumbnail of user martinak13
1 review
0 helpful votes
July 14th, 2018

I've never had any problems with dressale I shop there often because they're one of the only affordable online stores I like that they actually sell plenty of stylish and cute clothes in XS. And half the time when I order XSs from other sites they're still big on me, but dressale's fit me perfectly. They always have discounts, and fast shipping. I've never had to return anything so I can't comment on that. I also go to dressale to get a lot of my dresses for events. I get compliments on the clothing I buy from there. Overall I've had a great experience!

Thumbnail of user caras6
1 review
5 helpful votes
March 1st, 2016

The company is a total rip off! They are not custom made. They won't ship until they get your measurements and then when the dress doesn't fit they say it is a standard size based on their designer charts. I would have no problem returning the dress for a refund, but that isn't an option with Dressale.com. Very hard to communicate with any representatives. Don't waste your time or money! Rating 1 star because NO stars are allowed by this site! Buying American made only from know on!

Thumbnail of user kimleyb
1 review
0 helpful votes
February 7th, 2018

I really like their returns system. If you dont like something its easy to post back for free and they always refund quickly. Delivery has been (mostly) quick and efficient. Never had any real trouble with them and they have a wide selection of clothing, shoes, accessories etc... would recommend.

Thumbnail of user irisl10
1 review
4 helpful votes
July 18th, 2016

I purchase a dress for my mother in law for my wedding and it came awful... I paid too much money for a dress made from one of their un professional tailor. I have submitted several complaints about the dress no respond to resolve the problem, please don't buy from this website it's the worst. I would not want you to experience the awful experience I had with them.

Thumbnail of user cherryj
1 review
3 helpful votes
May 29th, 2013

There is a little process on the process time. The product is quite good and the price is quite reasonable. Well, that is ok

Thumbnail of user kamaltuwerm
3 reviews
10 helpful votes
January 7th, 2019

I am thrilled for you and your product! I get compliments on everything I wear from your company literally every time I wear them! You amaze and inspire me and I am incredibly happy to call you my joyous company. Looking forward to order more!

Thumbnail of user nancyw126
1 review
1 helpful vote
March 8th, 2017

Do not buy anything from this company-they will not give you your money back if you are not satisfied with the product. They are argumentative and lack customer service. Totally a scam!

Thumbnail of user agustinaj1
1 review
0 helpful votes
July 14th, 2018

I have ordered from dressale numerous times and have never been disappointed. They have a very unique sense of style that I don't come across just anywhere. They have some items that will seem a bit over priced but they also have lots of good deals. I love dressale and always recommend it to people when they ask me where I got my clothes!

Thumbnail of user danielam27
1 review
0 helpful votes
January 2nd, 2018

Love the quality of clothing... I buy all my gifts (clothes) from u as well.
Is a great place to shop. Customer service is wonderful

Thumbnail of user anyas6
1 review
0 helpful votes
July 3rd, 2017

Dressale is the top website for Women Fashion... I saw this site on internet then i decided to purchase something here... recently i bought a dress from here. It is my first online shopping. They delivered me at right time and right products. Quality dress materials and fast shipments... the product was excellent in stuff and design that they shown as web page... till now i used this website and recommended to all my friends..

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Value
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Thumbnail of user valeriel20
1 review
3 helpful votes
May 4th, 2016

If I could give no stars I would. Worst customer service ever. Ordered dress according to their directions and it came back too small. Asked to return and followed their many emails back to me. They offered only 5% back on dress and that they did nothing wrong. My advise, never order from a company that is based in China.

Thumbnail of user amandab247
1 review
0 helpful votes
January 22nd, 2018

Great quality, great value and extremely fast shipping. Their products are true to size. I love them.

Service
Value
Shipping
Returns
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Thumbnail of user nikib14
1 review
0 helpful votes
July 7th, 2018

Package came quick, amazing prices with taxes and duties paid for Canadians. Great job! Great quality clothing line. My orders always arrive on time with standard shipping and I've always received quick answers from their customer service.

Thumbnail of user winsomet1
1 review
5 helpful votes
March 27th, 2017

Can't believe people out there are still stupid enough to still be buying from these folks in china they are crooks and do not sell what they show on their website, people please read reviews before throwing away your money the reviews are true, believe me, I am a victim

Thumbnail of user rachelm140
Rachel M.
4 reviews
0 helpful votes
June 22nd, 2017

Very good service and very fast. I had a problem with getting my order and parcel in particular. So i sent an email asking them if it was ever sent to my address. They have answered me email on the same day offering refund, which is great for such a large internet shop to be able to able respond ASAP and moreover offer a refund!!!! Thank you for your great assistance and help!

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Value
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Thumbnail of user rebeccas152
1 review
3 helpful votes
March 20th, 2017

1. Dress didn't come for almost a month.
2. It arrived in a vacuum sealed type Saran Wrapped material... all rolled up into a ball. Completely unprofessional.
3. Did not fit. I thought no problem! I'll just return it!
4. Wrong!
5. No number to talk to anyone so you have to email for all communication.
6. No address to send back items.
7. THEY TOLD ME THEY WILL NOT ACCEPT RETURNS! There goes almost $200 right into their pockets.
8. There is NO guarantee a dress will fit when bought online so don't waste your money here because they will not let you return it. Not wotrth the gamble.
9. What happened to the customer is always right? This is NOT their motto.
10.DO NOT BUY FROM THIS SITE!

Thumbnail of user nicoleb166
1 review
0 helpful votes
July 2nd, 2017

I ordered two items from them. They came quickly, and are made of very nice material. They seem to be very flattering with a great fit but unfortunately I mis measured and ordered the wrong size. I contacted DressSale about the dresses not fitting. They have been wonderful, answered all of my questions and are sending me a new one free of charge. Highly recommend

Thumbnail of user wendya26
1 review
4 helpful votes
January 8th, 2016

Ordered dress as a size 6 (cause that is my size) and I received it in the form of a Barbie doll dress! It was so small, no one would of fit in it! They absolutely will not exchange it for a different size! GORGEOUS dress, but I am not a size 0! If I cant have it fixed I will call my credit card company and dispute it! They are the biggest scam artists I have seen on the internet, and they are the reason I hate to buy stuff on line!

Thumbnail of user senoritab
1 review
0 helpful votes
July 7th, 2018

I am very skeptical of ordering clothes online. I have had some pretty bad experiences with quite a few websites. I decided to give Dressale a try and ordered a few shirts. I was super shocked when they came! The material was nice and it fit just the way I wanted it too. They are perfect for work when its a bit cold outside. I will definitely be ordering from them again

Thumbnail of user kair34
1 review
1 helpful vote
September 28th, 2017

I paid extra for 2-4 day shipping for a dress I needed to have within 7 days. I had no use for this dress after the 7 days so I even bought shipping insurance since I assumed this was insurance that the product would arrive in 2-4 days. This more than doubled the cost of the dress. They sat on the order for four days and shipped it too late to be of any use to me. It would cost more to return the dress than the actual sales price. Don't buy from them unless you are in no hurry to receive your item, they are in no hurry to process orders and are unresponsive to complaints

Thumbnail of user lizzar
1 review
0 helpful votes
January 22nd, 2018

Fantastic service always. I have ordered from Dressale for years and always been happy. Great website, very easy to use, make purchases and check out. Super fast delivery and a great deal.

Service
Value
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Thumbnail of user laurenw62
1 review
0 helpful votes
July 3rd, 2017

Their style is so great as well as using their service. Feels like I'm walking on air because of their shop and discounts! I've found so many nice stuff at Dressale. I love that store. And when they have sales, you can find great items for very reasonable prices. Would buy it all!

Thumbnail of user mariat94
1 review
0 helpful votes
April 5th, 2017

Please! Don't order from that company if you don't want to get robbed. Cheap fabric, very small, styles not the same as on the internet.

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From the business

10,000+ stylish lighting in different kinds for sale on Dressale.com. Choose the wonderful lighting fixture and light up your home now!

Company Representative

Thumbnail of user chrisj39
Dressale D.

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