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DHgate has a rating of 2.2 stars from 6,934 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DHgate most frequently mention customer service, tracking number, and credit card problems. DHgate ranks 990th among Electronics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 8 days
I often visit this website to look for some deals on the products. They frequently give out juicy deals in the flash deals section. And by the way I don't know if it's true that the majority of their deliveries happen in less than 72 hours, but my experience was exactly like that.
I bought an product there that was so different from the basic description itself. I tried to open a ticket to return and get a refund and the site basically refused, saying it needs to be marked received and 10 days have to pass before I can initiate a complaint. I ALREADY MARKED IT RECEIVED! I reported the transaction to my cc company so they're investigating. I sent them the pictures and the product description as proof. The idiot seller was non-communicative. I'll never utilize these kind of sites ever again.
I bought an product there that was so different from the basic description itself. I tried to open a ticket to return and get a refund and the site basically refused, saying it needs to be marked received and 10 days have to pass before I can initiate a complaint. I ALREADY MARKED IT RECEIVED! I reported the transaction to my cc company so they're investigating. I sent them the pictures and the product description as proof. The idiot seller was non-communicative. I'll never utilize these kind of sites ever again.
Products used:
none
It's been over a month and my items are still missing according to them and no refund. They sent me a tracking number that never left Jamaica NY it kept arriving and departing the same location same zip everything. Dh gate customer service is trash absolutely no help at all. Not only did I have to dispute this card with my credit card, but also had to file a claim with the Better Business Bureau highly recommend not shopping care.
Hi Stephanie C.,
We apologize for the inconvenience this has caused you. Please provide us your complete order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs
Regards,
Customer Service Center
DHgate.com
I often visit this website to look for some deals on the products. They frequently give out juicy deals in the flash deals section.
And by the way I don't know if it's true that the majority of their deliveries happen in less than 72 hours, but my experience was exactly like that.
I ordered an item for an event it said it come before February 5th, well its been stuck in Saskatchewan for two months, I no longer need it. But I can't request a refund until it's here. I think my package is lost but there's no way of contacting them except by international call, no email, no customer support email or anything. I can't even report it either. I've tried contacting carrier many times via email, it's been over a month with no response. My second update said March 5th, well still not here, HASNT LEFT in almost 2 MONTHS. Do not order from them
Hi Jen,
Good day!
I understand that you are concerned about your order 31201339499 not yet received. I can see here that the tracking of the order shows no update since January 29th. In this case, since the order is already beyond the guaranteed delivery date, you have the option to open a dispute and request for a refund.
Here's how to open a dispute on PC:
1) Home Page “Click on My DHgate”.
2) My DHgate “Click on My Orders”.
3) My Orders “Click on Awaiting confirm”. You can also use the search box by putting in the order number.
4) Awaiting Confirm “Click on Open a Dispute”.
5) Dispute Page (This is where you can choose your proposal to the seller) Click on Continue.
Here's how to open a dispute on APP:
"1. Go to the ‘My Orders” page, click on ‘Awaiting Confirm or Awaiting review or shipped’ and click on the order you want a dispute to be opened
2. This opens the details of the order. Scroll down to the bottom part of the page.
3. Click on ‘Open Dispute’
4. You can choose from the three options:
A. Get a Refund (No Return)
B. Get a Refund (Return Item)
C. Get a Replacement"
Once the dispute is opened, your seller is given 5 days to respond and sort things out with you. If the seller declines your proposal within 5 days, you can request mediation on the 6th day. If the seller fails to respond to your dispute proposal within 5 days, the system will process your original dispute proposal automatically on the 6th day from the time that the dispute is filed.
Regards,
Aljean
Dhgate.com
What a farce, scamming, company. I've had to write on behalf of my son because as a naive 13 year old, he didn't check real reviews. Any of you out there who zone in to the 5 star reviews, check how many other reviews the #customers have left. You'll find it's generally 1-2! Hmmmm, worth taking seriously eh? Typical cheap, Chinese, knock-off rubbish, rarely delivered and absolutely diabolical customer service. But! Thank you for the very steep learning curve delivered to my son...unlike his order!
Hi Julie,
We apologize for the inconvenience this has caused you. Please send us your order number for us to check on its details, and we can provide proper assistance to you. You may contact us via Facebook live chat for real-time assistance: https://www.facebook.com/dhgate
Regards,
Customer Service Center
Do not use this site. I paid £80 for a coat that turned up with a broken zip, fabric not stitched properly and the ditching was frayed. I disputed this with the seller ( who had a returns policy) and was told to finish the stitching myself and that they can't refund as they don't make a lot of money. I disputed this with DH Gate and they refunded £20 and told me it was pointless returning the coat as it will probably get lost in transit so they would only refund £20. The customer service is horrendous and because your not buying from legit companies they can rip you off like this and there's not much you can do about it.
I've also ordered things from there that have a guaranteed delivery date, this was missed by a month but the seller just ignored me when I asked them to cancel the order as I had ordered things for my holiday, over a month before I went and I didn't receive them until after I got back. Again DH gate have been no use in helping, they just want your money and sell you absolute garbage items that you can't return or get refunded on
Tip for consumers:
They don’t stick to their returns policy that they state on their website so be very careful when buying things because when they turn up in horrendous condition you can’t get your money back
Products used:
Coat and gloves
Hello Claire R.,
I'm sorry to hear that you are not satisfied with the item you received from your order. Please provide us your order number and login email address. That way, I can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Mich
Customer Service
I get excuse after excuse been dam near two months will Neva order from here again want give me a refund nothing I'm taking action trust me
Hi Moe,
We apologize for the inconvenience this has caused you. Please send us your order number for us to check on its details, and we can provide proper assistance to you. You may contact us via Facebook live chat for real-time assistance: https://www.facebook.com/dhgate
Regards,
Customer Service Center
I received a damaged bag, when opened a dispute the seller proposed me to send it back and I would get a a full refund including the the cost of re-shipping. He gave me a fake address and the bag was resent to me, I got a refund on the bag but not return shipping. The seller stopped answering my messages and couldn't get help through Dhgate customer service. I was nor even able to leave a review to warn future customers. Very disappointing
Hi Najet,
We apologize for the inconvenience this has caused you. Please send us your order number for us to check on its details, and we can provide proper assistance to you. You can also directly contact us using the link: https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Customer Service Center
Hard pass on this company and their products!
Highly recommend that you use other options for products than DHGate - Tried them for a 4 figure piece of equipment that arrived damaged and part of it doesn't work. Seller was uncooperative and DHGate didn't do anything to assist in resolving the situation. Very different than what would happen with Amazon and several other companies of this type. We didn't get any messages or notices until we logged into the account and find out that they had closed the case. So we're out $XXXX and have a piece of junk.
Also note - their prices are higher than many other sites like one that begins with A and another one that begins with e.
Hope no one else has to deal with this and take your hard earned money to someplace that treats you right and delivers what you are supposed to get in working order! Truly the WORST shopping experience I've had in years.
Tip for consumers:
Please shop someplace else - this company is a total ripoff. A friend also had the same experience when she tried them :(
Products used:
None - broken and didn't work
Hi Bobbi,
We apologize for the inconvenience this has caused you. Please send us your order number for us to check on its details, and we can provide proper assistance to you. You may contact us via Facebook live chat for real-time assistance: https://www.facebook.com/dhgate
Regards,
Customer Service Center
Please don't order from these people. I order my package over 3 weeks ago and still haven't got an update on my package. It says it's still awaiting shipping from usps. Fake tracking number and all. I deleted the app out my phone. Worse people ever! I wish I could star them a zero!
Hello Tyson T.,
I'm sorry to hear that the tracking number of your order is invalid. Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Mich
Customer Service
GuysDHGATE IS FRUD! They have received the parcel I have sent to them and lied and told me that they haven't received it! How dare you DHGATE send me back my refund now! I have evidence the you received the parcel on the 4/11/2023. They sent me a completely different package from what it showed on the website and also very DAMAGED ASWELL
THE SELLER NAME IS CALLED - CC SHOES topshoes*******
My order number is *******014
Tip for consumers:
No
Products used:
Shoes
Hello Erica,
Good day!
I understand that you are concerned about the refund for your order 3801597014. Let me assist you with this. Upon checking, the return tracking number RF53191595957GB you uploaded is not showing any tracking update. I noticed that an analyst now is handling your case. Please wait for the feedback of your case on 2023-11-15 and keep checking your dispute messages.
You can use this link to contact our online customer service using direct browser for real-time assistance:
https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs
Greetings,
Customer service Center
DHgate.com
The entire site is scam they don't even send items to begin with or give real tracking number it's fake same as tracking site they despise us of coarse they r ripping us off they want nothing else but to hurt us everywhere everyday possible they r evil corparaTion if u want to give ur money away send it to mr
Hello Nathan P.,
I'm sorry to hear that the tracking number of your order is invalid. Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Mich
Customer Service
2 months to be sent wrong item.
Another 2 months for replacement.
Replacement also wrong.
Refunded half of my money.
There are much better, easier places to buy from, use one of them, dont go to DHGate
Tip for consumers:
Very clumsy website, hard to make human contact, harder still to get responses.
Hello M. B,
I'm sorry to hear that you are not satisfied with the item you received from your order. Please provide us your order number and login email address. That way, I can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Mich
Customer Service
The first purse I purchase was Feb 1, no purse constant being lied too! 😡😡
The second purse was March at the beginning. Paid for but once again DHGATE has cheated me again
Tip for consumers:
DHGATE are scams take your money and no merchandise
Products used:
They sent me shoes I DID NOT ORDER!!! Sent me 7 inche heel and I did not order that!!
Hi Chandra B.,
We apologize for the inconvenience this has caused you. I can see here that the order 31373267349 is already beyond the sellers promised delivery. We have opened a dispute for your refund instead. Once the dispute is opened, your seller is given 5 days to respond and sort things out with you. If the seller declines your proposal within 5 days, you can request mediation on the 6th day. If the seller fails to respond to your dispute proposal within 5 days, the system will process your original dispute proposal automatically on the 6th day from the time that the dispute is filed.
Regards,
Customer Service Center
My order # *******709 was placed on October 8,2023. A shipping confirmation email was received stating the shipping date/time was 2023-10-08 23:17:00.
A tracking number was sent in the email for USPS tracking. When the number is tracked, is says:
Pre-shipment
Shipping Label created, USPS awaiting item
Los Angeles, CA *******
October 8,2023, 11:17pm
It says this sense October, nothing changed. My enquiries are ignored / not answered. The tracking number goes nowhere and show the same nonsense every time. There is no contact or reply from the seller. It is now January 2024.
Money is gone, goods not received, seller not responding, tracking not working. Stay away from this.
Tip for consumers:
Stay away from them, they are crooks. They don't even reply with a dumb excuse like others would.
Products used:
None, because my product never arrived. $ 154.04 are gone and I have nothing for it.
Hi Rainer N.,
We apologize for the inconvenience this has caused you. Please send us your order number for us to check on its details, and we can provide proper assistance to you.
Regards,
Customer Service Center
Just bought some orthopedic insoles. For the price I didn't expect much, but they were great. They have a stiff polymer insert for serious arch support.
I've bought quite a few items now and I'm currently settling my first dispute with a seller. So far it looks like a replacement will be sent at the seller's expense. WIll update if I have any problems, but I really don't anticipate trouble. So far DH gate has been very good to me.
Tip for consumers:
Do your research. I can't stress this enough. Research both product and seller.
Hi Yoel!
We are happy to know that you are satisfied with the shopping experience you have on the site! We are looking forward in doing more business with you!
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Riane
Customer Service Center
DHgate.com
I ordered a bag from Yanliao, order no is *******595. I did not receive it after the estimated date. After numerous reminders to seller, i was given an update that goods was delivered. The update is from a tracking platform and i investigated it further. Apparently anyone can update the details and it can be faked. Forwarding company details was never shared and the seller failed to share any evidence of sign off. Australia Post also confirmed there is no such tracking number and parcel.
Tip for consumers:
I was cheated. SELLER just created a fake tracking number. It may belong to another item or it may be fake
Products used:
I paid more than $130 but i did not receive my item
Hi Amanda H.,
We apologize for the inconvenience this has caused you. Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs
Regards,
Customer Service Center
DHgate.com
Worst experience ever. The shoes I ordered did not fit properly and I'm convinced they were counterfeit. When I tried to return for a refund, there was no way to effectively communicate this. The dispute/mediation processes were difficult to maneuver with drop down menus as the only options. Responses were AI generated. My bank closed my issue as well because the way they have there website/messages set up, they look legitimate. They don't stand by their refund/return policy at all. I have shoes I can't wear and I'm out money.
Products used:
Full refund policy, but they did not stand by it!
I have placed 3 orders it's been over a month. Tracking says they are still in China. They take your money and you never get your orders! Nevermind that what they're doing is illegal! They are selling counterfeit goods. And stealing money.Absolutely no customer service just robots.
Hi Dee H.,
We apologize for the inconvenience this has caused you. Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs
Regards,
Customer Service Center
DHgate.com
I purchased an item off DHgate and the tracking number suddenly stopped. The USPS said it is a common DHgate scam. The item was never delivered. I attempted to contact the seller but they
No longer exist. I went to file a dispute and the DHgate site said I couldn't do that without first
Contacting the seller. Then my dispute got locked out.
Hi Never A.,
We apologize for the inconvenience this has caused you. Please send us your order number for us to check on its details, and we can provide proper assistance to you. You can also directly contact us using the link: https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Customer Service Center
Awful customer service. Shop local so you can exchange or return. There's zero help. I ordered the size my child wore and her toes touched the top. All they said was sell those to others and nobody else had issues. I've never in my life experience c customer service like that. They would not return or refund or exchange.
Hi Candie D.,
We apologize for the inconvenience this has caused you. I understand that you are not satisfied with the product you received for your order 3920902076. I'm here to assist you. You are now eligible to open for dispute and submit a proposal for refund or reshipment of your order.
Here are the steps in filing a dispute:
ON PC
•Click "My DHgate ".
•Click "My Orders" then " Enter your order number and click "Open a Dispute" or "Return and Refund" button.
•Next, select a "Reason" and confirm if you want: a.) To get a refund b.) To return the items to the seller c.) To get a replacement item
•Confirm your proposal and submit it.
ON THE APP
1. Go to the ‘My Orders” page, click on ‘Awaiting Confirm or Awaiting review or shipped’ and click on the order you want a dispute to be opened
2. This opens the details of the order. Scroll down to the bottom part of the page.
3. Click on ‘Open Dispute’
4. You can choose from the three options:
A. Get a Refund (No Return)
B. Get a Refund (Return Item)
C. Get a Replacement
Once the dispute is opened, your seller is given 5 days to respond and sort things out with you. If the seller declines your proposal within 5 days, you can request mediation on the 6th day. If the seller fails to respond to your dispute proposal within 5 days, the system will process your original dispute proposal automatically on the 6th day from the time that the dispute is filed.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs
Regards,
Customer Service Center
DHgate.com
I have ordered several items from DhGate. Everything ordered is garbage & take months to get here if they get delivered at all. When you request a refund for the garbage items, you are offered a $2 coupon off your next order. DHgate stands by the sellers so they are allowed to pretty much get away with anything. Don't buy from this company.
Hello Lisa K,
I'm sorry to hear that you are not satisfied with the items you received. Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Mich
Customer Service
My 15 year old son still hasn't received his shoes and it's been six months. Customer service gives the runaround. Never does anything about it. Please refrain from using this buyer. They are definitely a scam.
Hi Dean,
We apologize for the inconvenience this has caused you. Please send us your order number for us to check on its details, and we can provide proper assistance to you. You may contact us via Facebook live chat for real-time assistance: https://www.facebook.com/dhgate
Regards,
Customer Service Center
Dhgate has some merchants who are scammers, they do not send you the merchandise and then they tell you that they sent it and I did not receive it and I told them to send me the tracking number because the one on the order in the post office tells me that it is not valid and now that I want to log in to see if they sent me the information I realize that Dhgate closed my account and I have not been able to log in to my account to verify all my orders that company is a fraud
Hello Jazmin G.,
I'm sorry to hear that the tracking number of your order is invalid. Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Mich
Customer Service
I purchased 4 different items from dh gate aand none of the items were acceptable.Two of the items never made it to my address and the other two items were not as advertised.This app should not be used by buyers unless you want to lose money and time out of your life.
Tip for consumers:
DONT BUY FROM DHGATE.
Products used:
None..two were terrible and unusable. The other two items never made it to my address for use.
Hello GMP N.,
Good day!
I'm saddened to know that you did not receive your orders 31176891472 (AT284214842CN) and 31176891471 (AT278685184CN). I'll be glad to help you. To help you with your order 31176891472, I filed a dispute on your behalf for a full refund proposal while for your order 31176891471, I noticed that there is an ongoing dispute and it was escalated to DHgate on February 27. In this case, DHgate analyst will step in and review the evidence attached. You will receive the update within 3-5 business days. As soon as there are updates, you will be notified right away. Please just make sure to check on both your email, or your dispute messages so that you can be kept updated.
Regarding the items you received which you received and not as described, it would be best to provide the order numbers so I can check the status of your orders and give you the best possible resolution. You can contact us through Facebook live chat for real-time assistance: https://www.facebook.com/dhgate
Regards,
Mich
Customer Service
Gain trust and grow your business with customer reviews.
DHgate is a Chinese wholesale marketplace that connects small and medium-sized buyers and sellers of everything from cell phones to wedding dresses to car parts. DHgate is based in Beijing, China and its name refers to "Dunhuang" an important city on the ancient Silk Road which connected Chinese traders with the ancient world.
Hi Sam R.,
We apologize for the inconvenience this has caused you. Please send us your order number for us to check on its details, and we can provide proper assistance to you. You may contact us via Facebook live chat for real-time assistance: https://www.facebook.com/dhgate
Regards,
Customer Service Center