DHgate's customer service as per my experience is very helpful and always available anytime, any day.. (in 100 reviews)
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BE VERY CAUTIOUS WHEN SHOPPING ON DHGATE. They are very deceitful on that website. The sellers blatantly lie. If you order anything from them, DO NOT release any money to them until you are FULLY satisfied. They are horrible.
I ordered a phone for my son and they sent me a chinese phone. I live in the US. I didnt realize that it was a chinese phone until my son started going into some of the apps and they were all in chinese. They also sent me a Chinese plug. I tried resolving it with the seller and he was of absolutely no help. He kept telling me to download the app. I asked him to give me the name of the app, and he just kept telling me to search for "THE APP". As for the plug, he kept telling me he'll send one to me on my next order. I told him that I would not be ordering anything else and he just kept telling me the same thing. I tried to dispute it, and they gave me until 6/8/15 to send them a video of the phone and the chinese language, and as I was trying to upload the video, they closed the dispute. They had the nerve to offer me a $15.00 coupon for my next order. What in the world am I going to do with a Chinese phone???????
When I bought this phone, I also purchased square trade warranty through DHGate. Dhgate redirects you to square trade to cancel the warranty. I called square trade on 5/29/15 and they cancelled the warranty and sent me an email telling me that I would get my refund within 3 to 5 business days. I have NOT received my refund. I called square trade back, they told me that because I cancelled the waranty withn 30 days of the purchase, they have not received any money from DHGate, and I needed to call DHgate to get my refund.
I called Dhgate and waited over 30 minutes on hold for them to tell me that my case was closed, but they would escalate the matter and I would get a notification on my DHgate account. Surprise, I have not received any such notification.
Oh, and below is a picture of the stupid phone with the Chinese writing and the Chinese plug.
Tip for consumers: STAY AWAY!!!!Ask Marcia about DHgate
This is a scam. You will not get your product or your money back. They gave you fake tracking number and did not ship the product. When you contacted DH Gate, you chat with one rep, then they purposely disconnected with you and have another rep connected - then asked you to repeat over and over again.
I became a customer of Chase Bank after dealing with USAA Bank, Wells Fargo and Bank of America. My main concern is that the bank is in my corner and will go to bat for me if there is ever a dispute and my money hangs in the balance. Well, a test came for them after 6 months of having my account with them. I disputed a charge I made with a fraudulent company called DHGate.com. I sent the merchandise back to this company and had tracking numbers to prove the seller received the merchandise but Chase decided (for some reason, which I STILL cannot figure out) decided to withdraw this claim and sided with Dhgate by not returning my funds. When I called them and pressed for an answer they could not give me a clear answer why they withdrew my claim and why I am out $1,697.00 with no assistance from them. I am disappointed and am now in the market for a new bank. I really thought they would be different.
Tip for consumers: Honey, I'm assuming you monitor DHGate's online reputation because you always post a reply to my reviews regarding your company. But as has been the case for the last few months, you do absolutely nothing offline to back up anything you say in your reply. I am STILL WAITING for my refund. I will continue to post reviews on your company to get the word out about my experience and will do so until you refund me in full. So, if you want to keep playing this game, get ready for the long haul. I meanAsk Diane about DHgate
I bought a Gobi Parajumper jacket for $300 in December but ordered a small, and received a medium, and that's where the nightmare began. After I requested a replacement that they refused, I sent the jacket back for $37 (cheapest with no tracking) out of my pocket in hopes of at least getting $263 back. The jacket was returned 4 months later in April TO ME because it was left unclaimed by them. I again sent it back for $74 WITH tracking this time with correspondence with their resolution center, in which I knew they received the jacket, they claimed they would refund the $74 to my DHaccount in which they have not responded to my last 7 emails after they received the jacket. It is now June, half a year later and still nothing. So in all, I did receive a refund for the jacket but also spent $111 out of my own pocket in post office costs with NO jacket and a myriad of headaches and hassles with them. Safe yourself the hassle, STAY AWAY!
Ordered a dress from dhgate specifically yate_dress, I followed the measurement chart on their site it came and is super tight and super uncomfortable. I asked to exchange it for the next size, based on their 100% satisfaction guarantee and refund policy that said I had 3 days to return, they offered me a 10.00 refund on 133.00 dress. Will never do business with them again!!!
Wish I had checked reviews here before spending $200 on a dress from DHgate. I saw the vender had 99% positive reviews (that's crap). I believed it then, so I ordered a dress on April 22, paid extra for it to arrive in time for a military ball. They said it shipped on May 7th and would take no more than 2 weeks to get here. They gave me a tracking number, which never worked. I started emailing them after several attempts of trying to track my package, they kept telling me not to worry. It will be delivered soon. Well, the ball is tomorrow and here I am, no dress. So yesterday, the company finally gave me a working tracking #. The dress is still in China! I will be fighting for a refund now. And from the reviews I've read, that might be a hassle, but I will not let them get away with this bologna. Lesson learned, never order from Chinese wholesale sites again!
Tip for consumers: Don't waste your $Ask Melissa about DHgate
Worst shopping experience ever. Bad quality not like the pictures and impossible to return and get a refund. Better be sure what you buy because they will find an excuse not to let you return it. I do not recommend this tricky website.
I ordered two LED mini moving head wash lights for DHgate and I quickly regretted it. The lights freak out all the time and hardly work. The colors of the two lights don't even come close to matching. The boxes they came in were disgusting. I chose the free shipping option and in checkout it said free shipping, when I got the bill in the mail they charged me an extra $30 for each light behind my back! I had no idea they did that until I received my light! And of course they only give you a very short time to return your items which made things difficult. They are a joke, I highly recommend not giving them any business at all.
I ordered LED bulbs, for track lighting. All the bulbs were wrong, not at all as described, and the seller insisted that it did "not understand" the problem. Their order form was vague and not understandable, which I'm sure contributed to the problem. The website rejected my photos of the wrong bulbs, would not take my complaint. The live chat person was courteous, but nothing came of all the chatting. Finally, they wanted to essentially go into arbitration, all for a $238 dollar order. They provided me with the worst buying experience of my web buying career, and I'm sure they are willing to provide you with yours. Pay more and go to a legitimate website, and avoid this inept store at all costs!!
Tip for consumers: Don't even think of buying here! I enclose a photo of my original bulb, alongside the one DHGate sent. Note the size difference. Also wrong voltage, wrong color. No hope!Ask Don about DHgate
I ordered some razors on this site in December, with an expected arrival time of 2 weeks. It was end of January by time it arrived. I figured it came from someones family store in China, where $10 can buy you a cow. So I ignored the late delivery.
Fast forward to February, I made a similar order, twice as many razors, figuring they would arrive in March... well, June is next week and they still haven't arrived.
I contacted customer service and WOW, they will do absolutely nothing to help me. In fact, they were very very rude, saying if I don't help myself, I will lose my money and my item. They told me to contact my local post office, and then contact another post office which is cross town, then contact the seller with these long directions to file a claim.
[Have you ever been told to figure out your own shipping months after paying for a company to ship an item for you-I'm pretty sure that's unheard of]
Long story short, I did lose my money ($20) and my item because I suppose I did not "cooperate". It wasn't worth the hassle to do their job for them. I just considered this a loss and will purchase my razors from Amazon or my local CVS or Duane Reade.
Unfortunately I did not read reviews on DHgate before I ordered a $178.00 dress. The picture was the same as the dress offered by Dillards but, of course, for less money. I did receive the dress, apparently from Singapore, about the time that they said. It is VERY cheaply made. Instead of bead work that the picture showed, this dress has sequins that make it look like a Halloween costume. The actual dress material is also substandard but could have been OK for a one night wear. The hem is crooked and would have to be altered. Please do not use this company. My greed for a good price made me loose my reason...I should have known better. Read the other reviews! They also are very smart and make it impossible to return for a refund.
I ordered a dress from DHgate (bestoffer) March 28, 2015. I'm just getting a replacement today May 25, 2015. The bolero is too small, Beading is hanging off . They are just attached. The lace is not tack, it's hanging out. The collar is suppose to be rounded, one side is rounded the other size is squared. Now I got to pay someone else more money to fix this, or I'm not going to have a dress in time for my daughter's wedding. These people need to be STOPPED!! I wished I had read the reviews before I ordered. I will NEVER order like this agsin. This was an important moment for me to have had to deal with this experience.
This was the WORST shopping experience I have ever had! I WILL NEVER SHOP WITH THIS COMPANY AGAIN!!!!!!!!! IT IS A SCAM!!!! I bought 5 dresses from DH Gate. ALL OF THEM WERE MADE POORLY and NONE OF THEM LOOKED LIKE THE PICTURE ADVERTISED. This is false advertisement and also considered FRAUD. They send these dresses knowing that they have miss represented them and also knowing that the cost to send them back is more than the dress itself, then force the buyer to pay for the dress to be sent back. I wear a 12 and ordered a 12 to find out that their size 12 runs small. When I asked to return to get a 14, they would not do it. and offered me $3 for a $78 dress. I have tried to go through the process and they still did not offer to pay cost. Each time, they offered me less than what the dress was worth and I would have to pay the cost of return. I will NEVER do this again!!! It is a MAJOR Rip-off!!! The owner is Diane Wang should be ashamed of this operation!!
I will never order from here again. I ordered a dress the other night it was plus size but they had all sizes listed up to size 24. the day after I ordered it the seller messaged me that bc it's plus size I need to pay $40 more....Where are earth is that ok??? The price is the price you cannot changed said price after someone pays for it. So now I wait for them to credit my card major bull crap I am trying to buy a dress for my wedding and now my money is tied up til the return it!
THE ABSOLUTE WORST COMPANY TO DEAL WITH!!!! I had paid for an item with express shipping and it still arrived a week late! In the process I contacted the seller as well as did an online chat and each time was told "not to worry". Well, I'm sure you can imagine my frustration on the day I needed the item. Now it is 100% worthless and I paid an extra $20 to ship it! Not to mention, when I filed the dispute the company was very confused as to why I wanted a refund, and to this day are still beating around the bush...just give me my money you idiot!
I chose the seller PerfectOnine who's website states they pay for all return shipping, but that's a LIE! The seller sent me a wedding dress did not look like the pictured dress. There were holes in the layered tulle fabric, the beads & sequins are falling off. The upper portion of the dress was supposed to be an intricate beaded design but the seller had beaded patches sewn on the tulle material.
I followed the return/refund procedure but it was obvious the mediator was working for the seller. Despite the seller's website saying it pays for return shipping the mediator wanted me to pay for return shipping then be reimbursed. They advised me not to use a tracking with "LC" that's the required customs form for USPS! It was never explained how I would be reimbursed for shipping. I filed a complaint with my bank & they were able to secure my refund.
FYI...once you submit a request for return/refund you cannot leave a comment about the seller. Since my order was "cancelled" in order to refund my money I cannot leave a comment on the seller's website to warn others. So don't trust the feedback, because you may not be seeing the true picture.
I ordered a electric unicyle. It arrived quickly but it wasnt the model I ordered. I asked for a partial refund and they gave me $30 back (from a total of $450 cost) so i was kind of happy because the wheel works well. Then i opened the case and discovered that the battery pack is only half the size advertised and not genuine samsung batteries as advertised. I started the dispute process but they ignored my comments and ignored the evidence i sent (photos of battery pack). They said dispute is closed and then dont answer my emails after that. They are dishonest and they dont care! They really honestly dont care! They just make up excuses and lie to you with a smile on their face. There is NOTHING you can do once the dispute is closed at their end. The same seller is still selling the same electric unicycles and lying about the battery size and quality. My wheel works well so now I am building my own battery pack because they wont send me the correct one.
Tip for consumers: Battery advertised 210wh genuine samsung.
Battery I received 132wh cheap chinese brand.
I returned it the miner ord. n. 30251650
now Give back the money
where did you send my money and how you have them sent?
given me a copy of the repayment of a bank CRO
or copy it as an evidence
because I money I did not have
to write that you have sent me the money back you have to have any proof of return within one day
otherwise I write to the police :
Zhongguancun Police Station
Zhongguancun South 3rd St
Zhongguancun Police Station
CinaBeijing, HaidianZhongguancun South 3rd St中关村南三街甲17号
86 10 6261 0101
but it will be only the first step then the police in all of China at a time
and I stop only when I have my money back
I can see there are enough people who have been wronged by DH Gate
Collectively I think we could take them to court and have them shut down or at least banned from trading with the U.K.
If enough people are keen lets start the ball rolling for suing DH gate.
Raise a message in supoort and if I see enough repsonses I'll send my contact details to get in touch.
I have multiple credit cards and use specific ones for specific charges. Used only one card for this website and after 2 transactions received an alert of fraudulent charges on the same card. On some things, the prices are cheap if your willing to go through the hassle of monitoring your accounts and disputing charges you did not do.
Tip for consumers: Use a prepaid visa for purchases to limit liability.Ask pablo about DHgate
DHGate is good. I ordered 7 items from different seller. 4 items are blocked by customs. I get refund from DHGate also got 5$ in my DHMoney. To get refund, you need to wait some days. It will not happen immediately also when the seller update the tracking details, it will take nearly 2 to 7 days to see tracking information. My advice don't purchase anything which is banned in your country. Otherwise you should be in trouble. Government is watching you when you purchase something from abroad.
"I purchased an item through DHGate. I received the wrong item from the seller credit_1000. The seller ignored my messages for 5 days until I returned the incorrect item to the address it was shipped from.
Now the seller and DHGate refuse to return my money or send the correct item"
I ordered a dress (in early March) for my engagement party I paid $40 express post to get it here in time of the party (late March) the seller insured me it would get here in time early April it arrived I opened the package this dress was horrible! It had oil marks all over it! I sent it back the next day it is mid May and I still haven't got my money back...I've been massaging the seller but no reply... don't buy from here you will be disappointed
My niece.They sent her small size.Couldnt fit.So I bought her anothet dress back home.They wont refund her dress.She would have missed prom.They give the run around.Took advantage of her and her dream day at prom for a greedy extra buck or two.Still have a dress to small.150 dollars for a dress no one can use.
Just to give you an idea about my DHgate.com shopping experience, the following is my last email communication attempt with the company. What a nightmare!
I have not heard back from you for quite some time now, so I assume that you have decided to ignore my messages.
Is it DHgate.com policy to be deceive their customers? Just a reminder, this is the communication I received from you prior to returning the dress.. "Remark gift just to make sure it can pass the customs easily. We can't pay the shipping fee in your local place from our account. You can pay it first. I will apply for you after we get the return". This makes you liar since you are now unwilling to refund the shipping charges.
Congratulations, this was officially the worst shopping experience I have ever had. I will be sure to spread the word about this to as many people as possible by writing a blog post and negative reviews about your company.
The seller did not make my gown as described in the picture and one sleeve was shorter than the other. I requested a refund and for seller to pay for retun shipping since the item was not as described. Seller refused even after I sent in pictures. I filed a dispute and dhgate requested I pay for return shipping and they would reimburse the shipping cost if I provide proof of payment and tracking. I provided proof of payment and tracking. The dhgate representative Sophia refunded shipping on a dhgate credit. I paid 63.00 in return shipping and the dhgate representative Never stated in our communication that the refund would be applied as a dhgate credit. It has been 2 weeks where I requested her to refund back to me and she has stopped responding to my request.. If no stars was an option I would choose it!
I have never dealt with this level of incompetence in my life. The customer service chat line is just agents sending templates about how they are sorry and understand your frustration.
I went as far as calling my bank to supply them with an "authorization #" then they wanted a photo of both sides of my credit card. In the end I refused and it cost me both sides of the foreign transaction fee, but their customer service "felt my pain" they are a joke and I was an idiot to deal with them.
I am stupid but not that stupid! Save yourself the aggravation, the adage if a deal sounds too good to be true applies here.
Also avoid Atco Company seller ID Suya80881 complete scam artist and liar. I have reported him/her but I very much doubt it will be followed up on.
I am back with Amazon but avoiding any Chinese shipped items. This is not prejudicial I have lived in China one of the most corrupt countries in the world and I have been to 44 so far.
I ordered wedding dress. It was sent to US instead UK. I agreed with seller to refund my money into my dhgate account, because my old bank account was closed one month ago. I contact dhgate explaining them situation as well. They are claiming now that my money should be on my ALREADY CLOSED BANK ACCOUNT. Even if I sent them prove from the bank showing that money were never received. I showed them massage conversation with seller and online team- which never updated them with all information. I am asking - how can you sent money when I did not agreed on it, when I explained that account was already closed?! Even if I sent them prove from bank and seller??!!! Never ever do not order from this company. They are not contacting me now and do not want to admit it was their fault. Really do not waist your time and money,...ooo yes- my seller had 94% good review- so how come? ;) Its not like that dhgate should check them? So not even a seller its just a company.And of course I did contact with Honey- very nice over here, really- not helpful.
I ordered a dress from this site for my wedding reception, when it arrived it looked nothing like what the photo had looked like, the dress looked like it had been sewed together by a 12 year old was the wrong size, not to mention loose in the front but wouldn't zip up in the back and it was an awful looking mess, something like a badly seen fairy dress you could get from a $2 shop, was extremely disappointing and thank god my wedding is not for a couple of months or I would have been screwed, DO NOT PURCHASE FROM THIS SITE!!!
I beg you not to purchase anything from this company. I recently purchased a dress from them for my sister's wedding. I saw a really beautiful dress that they said they would replicate. I gave them my measurements and paid about $150. When the dress arrived, it looked nothing like the photographs and it was unwearable. It was unflattering and made me look like a cup cake. They added an extra layer of fluff or chiffon in the dress that was obviously not in the original photograph, making it huge all over. I am not a big person but it made me look about 50 pounds heavier. It was awful.
I went on the DH Gate website to request a refund. On the refund page it told me that I had a certain amount of time left to get it in. It even counted down for me. So I did what I had to do to get my "evidence photographs" into DH Gate before the countdown stopped. I got a follow up message telling me they needed the evidence again, and I had a few more days to get it in. I did what they requested. I get a follow up email from someone at the company and they told me that I exceeded the deadline according to their policy and they would not be refunding my money. Just like that. No acknowledgement of their bad work, no investigation, nothing. I told them that I was misled by their website and requested they at least look into it because I did everything that was requested of me. I got no help.
I believe this company to be fraudulent, and they process unsatisfactory work knowing that there is little someone can do to get their money back, because contact with them is on their terms. There are no phone numbers to call to get a live person. Any time you have that, there is shady stuff going on. I recommend that if you are going to buy a dress online, make sure it is a company you can actually call and verify legitimacy. There is none here. You will get a product, but if you don't like it, and you probably wont then you will most likely be stuck with it.
WORST COMPANY I HAVE EVER PURCHASED FROM!!!!!!! PLEASE DO NOT PURCHASE FROM THEM. ITS JUST GIVING THEM FREE MONEY. !!!!
If you need something quickly you might should buy elsewhere, here's the truth: they always give out fake tracking numbers at first, DHgate gives a $25 bonus from the sellers account to any customers when orders aren't shipped within the promised time so the seller just gives out a fake tracking number until they really ship and then DHgate lets them change the number, it stinks but it's a common practice with them, if you can prove the seller gave you a fake tracking number you will get refunded $35, I have received it 2 times, it will take a few weeks but you will eventually get it, if you looking for name brand products, to use or sell then you should look elsewhere, I buy from them to resell but I don't sell my products as authentic either. I wouldn't buy clothes from them for weddings or proms, I've heard too many times that the clothes either don't arrive on time or the quality is seriously below par, save yourself the stress and buy elsewhere. I just recently made an order where I ended up waiting almost a month, this order was to be shipped UPS, the products couldn't be shipped DHL (considered dangerous goods because of the batteries) yet the seller kept sending it DHL and it kept getting returned to him, 3 weeks later he lies about contents and gets it past customs, I made a second order thinking it was a different seller, nope...same seller..different name, the second order was never shipped so I filed for invalid tracking, he didn't respond within 5 days so he lost the case, in DHgate's favor I received my refund back to my Bank debit card in 2 days (something I've never heard of happening before) it's usually a fight to get refunds but stick with it and you'll get your money back or if it doesn't happen quickly enough just file a chargeback with your credit card or bank. DHgate quit doing business with PayPal because they lost so many chargeback claims to them but you can still use a PayPal debit card and get the same consumer protection, protect yourself when buying from DHgate, threatening to get your money refunded from your credit card is the one thing that gets their attention.
I had a horrible experience with the seller from this company. I ordered a wedding dress from the seller, was provided an invalid tracking number, and never received my wedding dress. I had to file a dispute to which the seller became even further unreliable, unethical, and rude. I will never ever purchase anything from this company ever again. In the end, I only received an 80% refund from my purchase. I was too tired and frustrated to fight via emails due that this company is in China to argue my full refund. I urge anyone and everyone to not make a purchase from DHgate.
I wish they had a 0. I placed an order the first of April. It was supposedly shipped on April 9th. Well, here it is May 1st, and it's still not here. I also contacted the supposed distributor. That was two weeks ago- no response. I guess customer service is not a priority for them. I will NEVER buy ANYTHING from them EVER again.
DO NOT USE!I ordered a bulk order of RSIMs to resell in the UK, from a "well established and reputable seller" on DH Gate, the items i received turned out to be fake, as a result i got a lot of angry customers of who i sold onto, my fault for not testing goods.
However the problem came when trying to get my money back, i started the dispute process on DH Gate, on the 03/03/2015 @ 10:46am i received a message to say that my refund had been processed please allow 14 days to show on my card.
It is now the 28/04/2015 and nothing has appeared, i have been in contact with DH Gate over 53 (now 54) times via live chat only to be told a report will be raised or that my refund has now been processed.
If you do a scan of the web, you will fine Dh Gate never honours refunds or gives customers back their money.And you can do nothing because they are in China.
Tip for consumers: Do not use this site period, use alibaba instead who offer paypal who in turn offer real protection.Ask Josh about DHgate
I bought a lot of thing from this site, and quality and price were matching and I was happy, but recently, every time I see electronics on sale with good prices, and of course I buy them, the sellers keep stalking and wasting time ( one of them played with me for 3 months) so that either you get tired and cancel it, or they just plainly say that they can't give the items to you at the advertised price! Which makes no sense, why would you advertise it and let me by them? Good knows what kind of frauds these guys are doing with our money and how much benefit they take out of our dollars that they hold for a few month and then refund it. Bottom line, they are fishy, be careful. Some other sites have more pricey items, but at least take care of the customer. The customer service of this site, just told me that that's how it is and good luck. I'm actually trying to see if I can place a complaint with the Canadian government about these guys. If you know how to, let me know...
I ordered some sashes for my bridal party still not delivered and past the due date, i called for updates everyday and DHGATE is Useless, you get no help from them they left you to resolve issues with the seller on your own knowing you will not get anywhere, i was provided a invalid tracking number so i cant track my order. The seller indicate they will follow up with me its 2 weeks and no response.You pay your money to DHGate its their responsibility to make sure you receive your product. DO NOT BUT FROM THEM i sure as hell wont. Aweful customer service.
DHGATE NEVER GIVES ANSWERS AND/OR FACTS IN FACT CUSTOMER SERVICE DOES NOT EXIST AT ALL. WE SPENT MORE THAN NINE THOUSAND US DOLLARS IN A ULTRASOUND DEVICE AND A COUPLE OF MONTHS LATER WAS NOT WORKING ANY MORE. WE WANTED SOME SATISFACTION AND ALL WE GOT WAS AND STILL IS *&^%.
I have an account on this website because my bf wants something from them and he couldn't use his credit card for some reason.
So the first thing I ordered was a car voltage measurement. It has been shipped to Israel instead of Canada?! And I am requesting a refund (still waiting for the seller to respond if not, in few days I will ask for DHgate mediation)
I have ordered a pair of sunglasses for him and still waiting for it (which is ok because of the estimated delivery would be from 3 to 6 weeks from the date they shipped)
So far my opinion is DHgate owner needs to filter and be more careful with their sellers. I can tell most of them were just some cheap, fake "thiefs" whom stole pictures from the original sellers and selling "things" (I can't described those little things as goods since they are nowhere near it)
Their customer service so far has been very good. They are very willing to help and responsive too.
I will wait and see how my order as well as my refund go, then I will update my review.
*Updated: I already got the refund from DHgate through their solution centre. Very fast and my credit card was refunded the full amount after 5 business days.
* I also order a pair of glasses. Will wait and see how the items are and when they will arrive then I'll update the review again.
I ordered a dress for my daughters prom in mid march 2015. The payment went through fine and the seller promised delivery within 14 days. I checked the dhgate site and my messages every few days to see progress on my order. On the 14th of April 2015 the seller finally posted that the dress was shipped and provided a tracking number to track delivery via DHL. I tried to do just that and DHL had no information on that tracking number. I called DHL to get more information as the seller promised she shipped the dress. DHL checked every way they could for such a delivery, by name, state, zipcode, address etc....they had NOTHING, no such delivery was ever scheduled ! I contacted DHGATE customer service who told me I could make a dispute and they would not release payment until dispute was resolved. They offered ZERO insight as to how a seller could post a bogus tracking number and lie about the progress of order, simply register a dispute ! So I followed the steps provided to register a dispute and was informed that I could not file a dispute at this time. I needed to wait x amount of days before I could file a dispute. The CSR I spoke with from DHGATE new everything about my problem including timeline and told me to register a dispute, never said anything about it being to early to do so. Finally I heard back from the seller who told me " I am sorry, I contacted the factory and they are still working on the dress. I promise you will have dress on time " SERIOUSLY ! ! If the factory was still working on the dress why did the status change from in progress to shipped and why was I provided with a bogus tracking number ? ? I am still confused as to how the seller is able to boldly lie to me and why DHGATE is not more helpful regarding that issue ! What should be a memorable and happy time for my daughter has left her in tears on several nights over a dress that probably does not exist ! I would NEVER recommend to ANYONE to use DHGATE or any of their sellers ! They do not check out their sellers before they allow them to sell on their site. They do not care about the customers. I am simply furious at the site, the seller and myself for putting such an important event in the hands of these people ! Sure, maybe I will get my money back on the dress but what about the 50.00 $ cancellation fee to the seamstress. I only made the appointment after I was promised delivery on or before a specific date. What about all the accessories we purchased to go with the dress that will not match the new dress we have to buy ? ? I find them irresponsible, unreliable and untrustworthy ! Even worse I tried to access the dhgate site today to check messages from CS and or seller and the site is not available !! I guess I will have to have my credit card company dispute the charge as I am getting ZERO help from ANYONE at DHGATE. WORST ONLINE SHOPPING EXPERIENCE EVER ! ! ! !