Probably depends on the seller and the type of good.
211 Reviews for DHgate
Seller promised 10day to shipping with 3-5 day fast shipping (extra cost).
I ordered a wedding dress from them, and never recieved it.
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Bought a dinosaur top for my nephew and was charged nearly $36 for a blurred image and poor quality sweat shirt. It arrived about 6 weeks after i ordered it. Wish I'd read the reviews here first. Avoid this site for any purchasses.
It's a very bad company. I had buy a phone from dhgate Scofield. When I received it, it doen't work. I get always de message "Imei is invalid". I have contacted with them.
They told I should return the phone and they should pay my all costs. But it was all fake!! It costs a lot of money!! I have to pay cost for importing the phone € 25,-- and € 26,-- for shipping back. When they had de phone back they returned only the price of the phone in USD against a low rate!!
So you never buy at this company. They are unbelievable!!!!
Ordered a phone. The tracking number is invalid. 3 weeks later, they tell me it is still in China. I believe I have just been ripped off for $140 bucks.
I ordered some battery-operated strings of LED lights from them. I should have received 10 strings with 80 pink LEDs each. Instead I got 50 strings with only 10 LEDs each of various random colors - 6 of them were pink.
I've contacted them and am waiting to hear back now, but this order was so, so wrong I don't have high hopes for a favorable resolution.
what an absolute scam of a website. you pay for items, they don't show up (you're given a fake tracking number to stall you from realising they aren't going to arrive) - you seek a refund and get told by dhgate resolution centre that you've been refunded, although it never appears on your credit card. So you get no goods, and no money back!
Another occasion (prior to this one, I'm not going back after the above incident) I ordered 5 sets of clothing - only received 4 - asked the seller to send me a further set or refund the 1 set - wouldn't do either. Said they'd send me the extra set WHEN I BOUGHT FROM THEM AGAIN - why would I buy from them again when they didn't get the order correct the first time.
ALL IN ALL A BIG BUNCH OF FRAUDSTERS (both the sellers and the Dh gate "RESOLUTION" centre - absolute scam, never using it again. If you use it, kiss your money goodbye and expect to receive no goods!
In the US it is illegal to charge the customer before the item is shipped. Albeit my card was refunded about a month later, since the item I ordered was not available, the charge shouldn't have been made at all. This practice is not ethical
I bought from DHgate.com Samsung 64GB microSD card.
After 3.7GB all my files became corrupted.
I figured out that my card is fake.
DHgate.com makes profit from fake items and doesn't protect the buyer from the fake product.
See my blog about fake Samsung 64GB microSD card.
I orderd a dress for a wedding from dhgate, the dress that i received was riddiculous realy! Like a sleepingbag, shapeles, cheap fabric just not made Wel!
So i tought ok, they promise 100% refund and reliability so i message them and everything will be ok, and i will get a refund... Oh I WAS SO WRONG TO TRUST THEM they just scamed me and they scam everyone believe me! When i looked to my creditcard payements I SAW THEY TOOKED MORE THAN I RELEASED!! I am NOW using the garantuee of the creditcard to solve the problem. But never never i buy again from dhgate or othe Chineze websites !!!!!!
I bought 3 Nerf Guns. I didn't receive 2 of them and the one i received was A PIECE OF GARBAGE. It wasn't even a Nerf gun but it was this piece of cardboard shaped like a gun. I bought some darts from there because it said 200 for 15 cents so I was surprised and I bought them. When I received them, they weren't even 200 they were less than 30 and they looked used and they were ripped and messed up. About $250 for $#@! that was worth nothing.
The good thing about them is nothing.
This does not deserve ONE star!!!!! My friend ordered a $209 dress for her birthday and paid $89 for shipping. The dress DID NOT look like dress advertised in the picture!! How deceiving!! The dress was oversized, the incorrect color, and extremly long. It looks like she was ready to go join the Monks for meditation! The company only offered her $15 "partial payment" and a $15 coupon, and they suggested her to resale it!!! This is SCAM!!! My friend will be contacting the BBB and she will will never do business with this company. BUYERS BEWARE!!!!!
This company is a huge scam!!! I ordered Christmas lights November 4th and never received them. I never heard from seller, and they gave a fake tracking number. I involved dh gate to mediate and was told have to wait 15- 30 more days to resolve. HORRIBLE SCAMMERS!
Please beware of this site. They never protect buyer. It is all rubbish. They always take sellers side. They release your payment even when you complain and tell them you havent received items you ordered. IT IS A BIG SCAM. I have lost up to $1000 on this site. I have paid for items that I never ever recieved.
Customer service from this DHGate is nonexistent. Trust all the other reviewers about this site and STAY AWAY FROM DHGATE if you still love the hard earned money in your pocket. DHGate only protects their Sellers, NOT you, the Buyers. Their sellers are mostly crooked thieves and they will try their best to rip you off. Neither the DHGate customer service personnel NOR the seller will want to speak to you once you made the payment. After you pay, it doesn't matter what shipping method you paid extra for, they will choose the worst snail's mail shipping method like Singapore Post which takes about 15-24 days and sometimes longer to ship your package out to you. Because the sellers know that 1st, they've already got your money, 2nd that they only need to provide any tracking# online so DHGate can release the money to them, and 3rd, they can put anything different inside your package than what was advertised, knowing that when you actually receive the package after a month's wait time, that your guarantee period is over. Don't EVEN think about putting in a complaint or using their DISPUTE RESOLUTION methods online to help you. It's practically use and their online chat personnel are a total waste of time. Like every reviewer here said, DHGate only work in the benefit of the Sellers, NOT the Buyers!!! Keep your money in your pocket and buy from more trusted sites like Amazon, Ebay, or other USA trusted sites. You will never get a refund from ANY sellers in China after you've paid them!!! Keep that in mind and stay away from that country if you're a newbie, and I promise you'll sleep much much better knowing that your hard earned money is still in your pocket. You've been warned...stay away from DHGate and Seller: THRIVENOVA. I hate to even them the pleasure of 1-Star cuz they deserve Zero-Star.
New Silver Chiffon A Line Floor Length Off the Shoulder Spaghetti Straps Evening Dresses Occassion Wedding Evening Party Dress Gown 00215344
December 15, 2013
I ordered this dress less than 30 days ago and received it yesterday. I have to say with all the negative reviews, I was VERY satisfied with my experience with DHGATE and Ella Bridal. Both returned all my emails with prompt attention and answered all my questions. I could not track my order at all but Ella bridal kept in contact with me. Assured me I would receive it in time (I am getting married Christmas day). The dress is exactly like the picture, but actually made better than I thought it would be. It did come in a very small package and much to my surprise was not wrinkled. It needs to be altered somewhat but all in all it is perfect! I would recommend this company for any bridal or evening gowns as they satisfied all my needs. I even got a hand written note and some free jewerly! Thanks Ella Bridal!!!!
This is a review of both the seller "cecelia" and the website "DHGate". I bought this phone from seller Cecelia almost 3 months ago. I received the phone in time. The problem: the phone was listed as "4GB ROM memory" however it had only total memory of 2.4GB (1.27 internal and 1.17 external). This was checked with several apps. All of them read the same memory info. The used memory was shown separately and listed the memory used by system as well. The total was 2.4GB including all used memory. Cecelia wanted me to use an app called "An tu tu" to test the memory. That of course showed the same numbers. During several weeks of correspondence with "Cecelia" they kept claiming that the system memory does not show up and real memory is 4GB. Sending the phone back to China is not an option because shipping costs too much. Finally I opened a dispute through DHGate. They asked me to send "evidence" to which I mailed them the photos of the phone showing the system info from several apps. However GHGate seemed to just want to delay things and run out the clock. They repeatedly kept asking me to "send evidence" even though I had already sent it 5 times. Finally after the 5th time they said "we have received evidence however you must use the attached app to test the phone and send photos from that". They wanted me to use the app "Ztest" "within two days or we will release the payment to seller". So I used the "Z test" to check the phone memory. Of course this showed the same numbers. This test also clearly showed total memory of 1.27Gb internal and 1.1 external. However this was still not acceptable to DHGate. Their conclusion "this number does not include system memory and with system memory the phone has 4GB, Case closed". Totally absurd and preplanned conclusion designed to favor the sellers on their site. The second problem this phone has: it claims to have 3G however to date (3 months) the 3G function on this phone has not worked. It works only in 2G frequencies (on T-mobile). Other minor problems: 1. poor instruction manual on the use of the phone. 2. Although it is Android 4.2, it has many little quirks and took long time to learn to use the phone. 3. I have not been able to find a case/cover for this phone here locally. 4. The phone came with screen saver film on it with many bubbles under it. I complained about this to the seller and asked them that they send me another film. No response. Beware buying China phones in general. The "satisfaction guarantee" from DHGate is a make believe promise too. I did not heed many other reviews with similar complaints. Be careful.
Since purchase of this phone from DHGate, I have bought another China phone from a different web site. Of course that phone came with the stated 4GB ROM, no excuses like DHGate and their seller made.
Corrupt comany never use them. They always take sellers side and don't get involved in disputes until 1 month after. Never order anything from the.
They lack communication. I sent about 5 emails, to get a response telling me to report it if there's a problem then I will get a response within 3 days. So I went through the process. A week later I still await a response. I ordered the goods 14 October, it's now December and I have NO IDEA where my order is, and have no idea if they even know as there is NO information other than it was shipped on 24th October. Hopefully I will eventually get this product, but I am beginning to lose hope
I ordered a dress from here, it did arrive....BUT, it was COMPLETELY different than the picture and MADE TERRIBLE I have been going back and forth with them...finally i went into Mediation...and I have to tell you DHGate has been on their side...TERRIBLE COMPANY... THIS IS WHAT YOU GET WHEN YOU DEAL WITH CHINA! I Will ONLY buy AMERICAN for now on...you may pay more, but you get what you pay for..and right now, i got a piece of garbage dress on my hands..I am ready to fight them tooth and nail..I WILL NOT ACCEPT ANYTHING OTHER THAN A FULL REFUND, which their site claims....which i am seeing is a lie....they are DECEITFUL! BEWARE!!!!!!
SCAM DO NOT USE THIS COMPANY. They will steal your money....Their products are false, they do not deliver what they say and when you want a refund, even if they dont ship~ you wont get it. BUYER BEWARE.
DHgate is a SCAM
I ordered a wedding dress, sent my payment by western union, and received confirmation that the money had reached the destination account
Then I received the same confirmation from the system , but that they needed more information to verify my payment
I gave them what they needed and still my status remained "awaiting payment" , after which I received an message from DHgate that my order will be cancelled "if i don't complete my payment"
Again I contacted them .. they denied ever having received a payment !!!
Although I had read their previous email , which clearly stated they had, and i'm pretty sure i'm not going senile
Furthermore, every message which claims their responsibility had been automatically deleted from the system after I read it . But all other messages were still there
I could have sued
I should have been aware enough to make copies
and more aware not to have ordered ANYTHING online without reading reviews
The seller was understanding enough to postpone the deadline until he had received the payment, but how am I to know that they aren't in on it together ?
or that the payment would be ultimately confirmed?
So now NO money, NO refund, and No dress
No apology either , or even response
STAY AWAY FROM DHGATE
stay away. the site is a good idea, but the merchants are largely crooks and dhgate takes their side. if you shop here be prepared to loose your money.
Not sure why everyone has so much trouble with this site, there are plenty of safeguards when shopping on this site, you just have to know what you are doing!
So all I wanted was to buy 1 iphone case and they charged me for two so I contacted them and they said they couldn't refund me so they sent me 2 cases. So I got them but they turned out to be for a Samsung and so I had to re contact them and tell them, they said they would send me the correct ones, this went on for WEEKS. and I never got my cases that they said they would send. so now im out of my money and a case for my phone. DON'T USE THIS SITE.
Prom dress did not fit...their standard size 10 is an American 8 or less. The company promises Returns 100 percent Guaranteed, the seller's emails were in such broken english they were not able to be understood, they then said to send picture proof or videos to prove that they were at fault or the 'dispute' would be automatically closed. I went to review the item to warn others and my review was not allowed with no explanation. They are a poor company...stay away!!! I have an ill fitted, unwearable, $160.00 dress and no recourse or protection from this company.
A Clash of Cultures and Values
I have read a fair number of reviews about DHgate. Many of them have a similar theme--folks start out buying small items and then move on to a bigger item where things go bad. My experience with DHgate was exactly that. When it really matters, DHgate is not supportive or responsive. It is not a part of their corporate culture to deal with anything negative they just ignore it, and that includes your emails and messages.
If this Chinese company wants to do business with the rest of the world, they need to integrate honesty and integrity into their corporate culture. Until that happens, I would stay away from DHgate or plan on being disappointed.
Full of scamers who is not allowed to do any trade on ToaBao and Alibaba Group. witch are actually secured fully.
No support from Customer Care etc.
I have try it once DH gate and will never again. All I have got hassle with fake
tracking number and no support
Do not recommend to any one even try it.
I am now also one of the suckers that bought a phone from DHgate which does not work and I lost my $144.99 USD. After about 20 emails back and forth with the top seller Cecelia and my promise to send it back prepaid the seller gave me no return address. I send all the required info to DHgate 1 day prior (my time) before the closing date to mediate but they had send the money already on to the seller. after numerous emails to DHgate to get my money back with no result I gave up. So be aware to deal with DHgate and don't get caught like I did.
I have bought some items from Alibaba since this fiasco with DHgate, with excellent result.
I have had some success with most of the individuals that I have dealt with in the past three years of doing business with the DHGate group. But steer clear of the one store named ARMY. the person is a crook and a swindle artist.He will tell you anything truthful or not. I personally had an order in which first he did not honor the price he had posted, second he gave out two fake tracking numbers to passify , then third he promised a free product to keep me from giving him a bad rating. Of course the free product came with a fake tracking number and like the first order was never shipped from his location. So my advise is DO NOT BUY FROM "ARMY" at DHGate.com
DO NOT think about buying anything from this site. they put pictures of designer dresses on their site manipulating you into thinking the dress is theirs. I chose a dress that was mocha color. it looked nothing like the dress that was in the picture. they made the dress pink with a brown tool on it. the dress colors are so all over the place. they tricked me with the shipping. on the site they said that my dress was shipped. I tried to track it and it was in invalid no. whenever I would message the seller she would respond to me in no time, but when I tried telling her the tracking no isn't available she stopped replying for four days. she finally replied but avoided giving me a tracking no. when I finally receives it I found out through the ups site that they actually shipped it out two days ago and they sent it through express shipping so I would receive it too. the picture on the site is misleading. the color is completely opposite of what I chose, and the style is completely wrong. now I only have two days to find a dress for my daughters wedding.
Nbfan seller is money minded and fraud seller on DH gate. I purchase laptop fan from this seller and same day within two hours I informed three times to seller that do not ship the item and just refund my money but still he post it and did not refund my money also informed to DH gate both are Fraud so think before you buy any thing from seller and DH gate.
Seller and DHgate both are fruads
First time I bought something it was ok then I decided to buy a phone. Seller continues to send the phone with the wrong address (it was ok on the profile) and the USPS returning it. Literally after almost 100 e-mails exchanged between seller, DHGgate and me they paid the seller and I never received the phone. It that is not stealing I do not know what it is. I am trying to recover my money since I paid with AMEX but it already passed almost 7 months since I order the phone.
I ordered a watch that costs 79 dollars they promised me 3-8days including shipping charges there after i never received any thing ...later i contact with them they never give u respect .there words were rash and bad words ...they said $#*!off we will never send u anything ..and they said they lodge a complaint on me....seriously they were $#*!s
I have ordered from dhgate.com 3 times. the first 2 times I had no problem other than waiting for a long time to get my merchandise. Last time I ordered from dhgate was 3 months ago, abd still my product has not shown up yet
I bought. Female sex doll. Was supposed to look like a girl I know. It showed up and I was very disappointed. The picture and product looked nothing like I received.
i recently bought some gauges (ear plugs) online for this site.. idk if that was a good idea. I'm kinda pissed at the fact that I bought the product then looked at reviews. I haven't received anything yet but I've been talking to the seller but he keeps saying he has to switch the logistics ... whatever the hell that means .. I JUST HOPE MY STUFF COMES!
I am a wedding dress designer in the UK, this company are saying you can buy our wedding dresses from them, they have stolen our designs and copyright and used our brides own wedding pics, They dresses are NOT and will NOT be anything like the dress pictured. Do not support business like this just to get a cheap deal. You WILL be ripped off and totally dissappointed with what you get
I've ordered two things from here. The first was jewelry, that was fine, but hard to track. The second was a dress. The dress took over a month and a half to arrive. It's not the dress pictured. The shape is correct, but the material is not what was listed, the back is lace-up, not zippered like it should be. The ribbon around the waste is supposed to tie, but instead its sewed on with a different material stiff bow sewed on the back. NOT AT ALL WHAT WAS PICTURED. Do NOT order dresses from here.
I bought 10 USB flash memory drives that were sold as 500GB. They could not even store 5GB and sometimes the data was corrupted. what a bunch of sorry ass Chinese pieces of crap!!!
When i attempted their refund process I was denied. They are totally into lying to you and stealing your money!
My experience was quite different than many of yours and I'm so sorry about that. I am in Canada and I wanted a reception dress for my wedding but did not want to pay $2000 for it!!! Ahhhh!! So I found a beautiful dress on DHGate and ordered it in white, sent in my exact measurements rather than selecting a size from the chart, and 2 months later, my dress arrived and, as expected was not the perfect size BUT all I had to alter was the waist to take it in slightly. When I walked in to do my first dance with my husband Everyone Gasped at once, they were stunned! I think that maybe you DO need to be Aware of what you are buying and the dress that I purchased did not have a picture of a model, it looked like it was taken in a seamstress shop and was on a mannequin. Maybe that's why I got so lucky, but I only paid $135 with free shipping. Very satisfied, but yes with many products, Buyer Beware.
Ordered a security system & discovered when it arrived it was different than what I ordered, contacted DHGate that same day & they refused to take it back unless I settle for $40.00 less that the purchase $ & pay the shipping cost to return it.
I was just about to place a $200 order of various things. Something to told me to look at the reviews first. I was hesitant because they do not accept paypal and that is my preferred payment for online orders. I do not like to share my credit card different sites. Thanks for all the warnings.
Do not trust dhgate.com. It is the Chinese Ebay, but many of their sellers are fraud. They do not send you what you order and sometimes they do not even send you anything. 3 times I placed order with them and the 3 times was disastreous. Worst part is that dhgate does not even protect their customers from fraud. The only way you can get your money back is by disputing the charge with your credit card company. Do not use Dhgate.com because probably you will get screwed.
Ordered feather extensions, promised delivery time was 14 to 30 days. Paid but never received the goods. DHGate are frauds. PAS OP DHGATE IS OPLICHTERIJ!!!!!
bought a pink and black dress on DHGate. The yellow and black dress promtime shipped in its place was such a poor copy of the photo ordered - barely close in style and a totally different color than ordered - they refused to refund the money. Opened a dispute, with all of the proof including a photo of the dress I ordered and the one they shipped side by side, and a written admission from promtime that they didn't like the color I ordered so they sent a different dress - - one month later, NO response from DHGate, not even a 'we're looking into it' response. Nothing. Nada. I messaged them every three days. Finally opened a dispute with my credit card company and got my refund that way.
Ce site je ne le recommande pas mais alors pas du tout !
De toutes les commandes que j'ai faites je n'en ai même pas reçu la moitié.
J'ai dû ouvrir pleins de litiges sur paypal.
This site I do not recommend it but not at all!
All commands that I made I did not even get half.
I had to open full of disputes on paypal.
Did not receive the product. Was given an incorrect tracking number. Multiple emails and no closure. It's a scam and I got done. DHGATE is a fake.
I only wish to warn you about the quality of the parts and the service you will be getting on DhGate.
I ordered 500$ worth of Iphone screens (front assemblies) and 5 out of 20 were faulty, the others are not well bonded together and too thick to fit on an iphone (4 or 4s) causing visible pressure points on the screens (the one that actually worked). I submitted many demands for full/partial refund but all were refused by the seller (of course). I then tried Dhgate mediation which brought nothing more to the table and ignored my concern about this situation. The seller in question was "thetrees2013", but I would warn you as I think think this quality control problem is widespread having also ordered battery covers that "looked" genuine (with logo and serial) having screw fillets bored too small (not any real screw size) also making those unusable.
I also ordered a China quality iphone screen on ebay from a US seller which worked okay. I suppose this is due to the fact that more "local" sellers offer a better quality control on their products. Also shipping from the US took 2 weeks compared to 1 month from china.
So in conclusion, I HIGHLY suggest you find a better source for your iphone parts. (or any part as a matter of fact)
DHgate is a seller to seller site that works in some ways relative to ebay. So far my experience DHgate has been satisfactory. I have ordered some items and so far they have met my expectations. Warning though! If you are purchasing clothes the sizes tend to run smaller. Please read the item description and consult with the vendors before you buy. The website offers a wide variety of items sold from different vendors at various prices. Most of the prices are a steal but you must be wary. Quality service will depend on the vendor so definitely check into their reviews offered on the site. It takes some items to ship a few weeks but it is coming from Asia and the shipping is free. Be sure before you make a purchase to talk to the vendor and try and get the best description from them as possible. This can be done through the sites internal message system. Most of them will reply in a timely manner. When dealing with returns and refunds it is encouraged to settle the dispute with the vendor first. So the customer services is certainly not going to be very helpful. DHgate can be a good site. Just be careful and definitely look into your item and the selling vendor as much as possible.
READ THE TERMS AND CONDITIONS BEFORE COMMITTING ANY MONEY TO THIS SITE! DHgate take "no responsibility for transaction disputes about quality, safety, breach of warranty, lawfulness or availability of the products or services". You "agree to indemnify DHgate from all claims, demands, actions" etc...
I ordered screen protectors for my 10" tablet.
Wasn't clear about who my contract was with but decided to chance it at only £17 for a pack of 5.
Delivery was slow but they arrived within the time promised.
Product works fine.
Only complaint: items were rolled when packaged so had to be flattened before application. That is down to the seller, not DHGate.