DHgateReviews 6,946

Hard pass on this company and their products!

Highly recommend that you use other options for products than DHGate - Tried them for a 4 figure piece of equipment that arrived damaged and part of it doesn't work. Seller was uncooperative and DHGate didn't do anything to assist in resolving the situation. Very different than what would happen with Amazon and several other companies of this type. We didn't get any messages or notices until we logged into the account and find out that they had closed the case. So we're out $XXXX and have a piece of junk.

Also note - their prices are higher than many other sites like one that begins with A and another one that begins with e.

Hope no one else has to deal with this and take your hard earned money to someplace that treats you right and delivers what you are supposed to get in working order! Truly the WORST shopping experience I've had in years.

My 15 year old son still hasn't received his shoes and it's been six months. Customer service gives the runaround. Never does anything about it. Please refrain from using this buyer. They are definitely a scam.

I get excuse after excuse been dam near two months will Neva order from here again want give me a refund nothing I'm taking action trust me

This is my second review on this issue. I purchased this gown from DHGate for my granddaughters senior ball. 1st time i ever ordered from them and the last.The dress is beautiful pictured online. 1st thing, it arrived late. We opened it and it reeked of a chemical smell. She tried it on, the hip area was to tight, the back was loose, but she tired it closed, however the two ends did not match up (see pic) The dress was not the size we ordered. It has loose strings all over the dress, and the stitching is poorly done. I went back and forth in messages with the seller. I asked for half my money back so I can take it to a tailors to have it fixed, after going back and forth with her for days, she agreed to refund me only $60 but i only received $54. I took the dress to the tailors to have it fixed, the lady said it would cost more then what the dress is worth to fix it, I took it to another and he said he would not attempt to touch it. I sent a message to the seller and informed her, she told me ship it back to them. So I packaged it up and took it to the post office just to find out it would cost me more to ship it back than the refund she gave me of $54 dollars. Contacted the seller again. She said "sorry my friend, you agreed on the refund", I said yes $60, but you gave me $54 I told her I really need half of my money back or you pay for the shipping, she said she would give me $36 refund, but said I had to remove my review. I paid $160 for the dress. I told her when I get the refund I will take the review down. It's been a week and I got no refund and she's not responding to my messages.
And also when I had the dress at the tailors, I had them do the measurements of the dress, the hip size was a 47inch, we order a 51 inch in the hips. This dress is completely useless.
Please see the photos, I also sent a screen shot of the sellers message asking me to remove my review.

I bought an product there that was so different from the basic description itself. I tried to open a ticket to return and get a refund and the site basically refused, saying it needs to be marked received and 10 days have to pass before I can initiate a complaint. I ALREADY MARKED IT RECEIVED! I reported the transaction to my cc company so they're investigating. I sent them the pictures and the product description as proof. The idiot seller was non-communicative. I'll never utilize these kind of sites ever again.

Order a jacket 1/28/******* and now it's April 7,2024 haven't heard anything. The company not on answering. DHGate not responding.

The first purse I purchase was Feb 1, no purse constant being lied too! 😡😡

The second purse was March at the beginning. Paid for but once again DHGATE has cheated me again

I purchased a counterfeit cell phone, when I went back to the company, they had me send all kinds of information and then told me the Seller said it was not counterfeit and to contact the Seller, which of course was another dead end. Absolute rip off!

I received a damaged bag, when opened a dispute the seller proposed me to send it back and I would get a a full refund including the the cost of re-shipping. He gave me a fake address and the bag was resent to me, I got a refund on the bag but not return shipping. The seller stopped answering my messages and couldn't get help through Dhgate customer service. I was nor even able to leave a review to warn future customers. Very disappointing

I ordered an item for an event it said it come before February 5th, well its been stuck in Saskatchewan for two months, I no longer need it. But I can't request a refund until it's here. I think my package is lost but there's no way of contacting them except by international call, no email, no customer support email or anything. I can't even report it either. I've tried contacting carrier many times via email, it's been over a month with no response. My second update said March 5th, well still not here, HASNT LEFT in almost 2 MONTHS. Do not order from them

My items were supposed to be delivered over a week ago, but they never arrived. I was very patient trying to negotiate with the seller to see what we could do to resolve this issue. The seller was very rude and dismissive and demanded that I contact the post office myself to see where my order was!?!? If you are the seller, it is YOUR job to make sure your customers receive their items on time. How DARE you ask me to contact the post office to do your job for you. On the app, the tracking shows that my package was sent through EMS shipping. However, the seller messaged me a USPS tracking number and claimed that my package was delivered to my mailbox… my apartment doesn't even have a mailbox so I know that this information is incorrect and I have most likely been scammed by the seller. This entire experience was very unprofessional, and I feel that DHgate is unreliable and untrustworthy. I tried to contact DHgate customer service for mediation, but received several notifications informing me that I had to wait several days to request mediation. To make matters worse, DHgate management had the audacity to email me and ask why I disputed the charges as "merchandise not received". They even went as far as to say that they would compromise my account If I did not reply to their message. I informed DHgate management that the reason I disputed the charges is exactly what they have just stated, I never received the merchandise. I emphasize that I do not care if you guys suspend or restrict my account, I will never be shopping from this company ever again and will advise my family and friends to do the same.

I ordered a dress thinking it would come in a few weeks, then months and months later still no dress, you can't get a hold of anyone to help you and apparently from the reviews from people who actually got their order it's all junk anyways so don't waste your money….seems like it's all cheap garbage

I purchased 4 different items from dh gate aand none of the items were acceptable.Two of the items never made it to my address and the other two items were not as advertised.This app should not be used by buyers unless you want to lose money and time out of your life.

I ordered a pair of shoes. I didn't receive a confirmation nor was there an invoice with my package. The shoes are missed sized. I ordered an 8 going up a half size just to be safe. When my shoes arrived I couldn't begin to get them on. I have not found an address or a phone number to get a return started. My credit card company gave me a courtesy credit to resolve this issue. I will never buy anything from this company.

Do not use this site. I paid £80 for a coat that turned up with a broken zip, fabric not stitched properly and the ditching was frayed. I disputed this with the seller ( who had a returns policy) and was told to finish the stitching myself and that they can't refund as they don't make a lot of money. I disputed this with DH Gate and they refunded £20 and told me it was pointless returning the coat as it will probably get lost in transit so they would only refund £20. The customer service is horrendous and because your not buying from legit companies they can rip you off like this and there's not much you can do about it.
I've also ordered things from there that have a guaranteed delivery date, this was missed by a month but the seller just ignored me when I asked them to cancel the order as I had ordered things for my holiday, over a month before I went and I didn't receive them until after I got back. Again DH gate have been no use in helping, they just want your money and sell you absolute garbage items that you can't return or get refunded on

2 months to be sent wrong item.
Another 2 months for replacement.
Replacement also wrong.
Refunded half of my money.
There are much better, easier places to buy from, use one of them, dont go to DHGate

Dhgate has some merchants who are scammers, they do not send you the merchandise and then they tell you that they sent it and I did not receive it and I told them to send me the tracking number because the one on the order in the post office tells me that it is not valid and now that I want to log in to see if they sent me the information I realize that Dhgate closed my account and I have not been able to log in to my account to verify all my orders that company is a fraud