ordered a dress from dhgate arrived quicker than the specified time. it was a good experience!!! Looking foward to place my next order

Do not buy wedding dress from them. I paid $ 249 for my wedding dress a it was a piece of crap.

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Morgan R. I just bought a prom dress from there....How long did it take for you to get your dress?

4/15/13  •  Votes (0)

Taylor E. ^^^ I bought a prom dress in the beginning of March and still haven't received it. It hasn't even been shipped yet. Be sure to annoy the hell out of your seller until they give you your answers.

4/18/13  •  Votes (0)

Belen H. Also ordered a prom dress a month ago, its the end of April, got a fake tracking number and no replys to messages. This sucks. Stay away!!

4/24/13  •  Votes (0)

If you are familiar with this company located in China, I think ever one knows to stay far far away. Last year I ordered some items from this website, oh I got the products, but as you know, (COUNTERFEIT). At the time they accepted PP, but now if you go to the website, scroll down and see the payment that they accept now, HMMM its not PP anymore. Why is that because of the complaints.

I made two orders, and only one was shipped. I was billed for both of the orders.
I made both orders on Nov 2 in order to sell the products in my shop...the one order didn't come until about Dec. 15. So far, I haven't gotten my money back for the one order. The other order was nothing like it pitured in the catalogue either

doesnt get any worse!! stay away from this website!!
its a scam website.. they will rip you off
and u will never get your order
all pictures of the products are not real and they are stollen from other website

This is one of the places that is responsible for helping US citizens purchase and import bulk counterfeit goods into the USA. If you value this great nation then you will NOT take part in this sort of business. The USA was built on patents, on consumer rights, and on strong businesses built by strong americans. Not by cheap Chinese counterfeit imports.

Beware oft his site as the sellers there are extremeley dishonest either send you fake goods or take twice the amount of time to send you goods plus you are not even any trackeng details even though you request it many times. Then Dhgate will release the moneys to the seller: They never support the buyer: I am still waiting for money back from them after many months

Website for scammers

Almost all sellers that have good prices do not respond to inquiries.

I ordered a tablet PC at a good price. First come to the point that the goods shipped, and even sudden cancellation. "The seller has requested a refund."

Well would it! But no refund on DHgate is an action that takes 15 working days. In general, I now no money and no tablet. Seller disappeared immediately and unresponsive.

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cash f. i agree. i lost my money once from Dhgate. they always need a long time to do refund. really terrible shopping experience!;;;;;;;;
but half year later, i bought a lovely balenciaga bag from ez-ebuy.com. i like its quality and price. and customer service is excellent. they update their products every week. i have already bookmarked this store.

10/19/12  •  Votes (0)

They sell fake goods! None of my mobile accessories is usable now and i cannot claim for my money as they dont respond to my emails. I find really hard time with chargers and cables, which i finally reordered from other online stores like Chinabuye, better electronic quality and good customer service. I wont shop ever with Dhgate, especially for their poor customer service.

Run, don't walk, away from their custom clothing division!! I have a performing group in Chicago and we ordered 5 custom-made dresses from one of DHGate's sellers (Sunvary) in late 2011. First note, their payment system was NOT set up as presented on the DHGate site as they wouldn't start my order until my payment cleared... But the dresses showed up as promised and were fantastic! So we ordered a second set of "summer" dresses in May, 2012. When they showed up, I was flabbergasted! They were as awful as the first ones were terrific! Poorly made, ill-fitting, scarves sewn on backwards, crooked zippers, crooked bra pads and a bra pad sewn into the bottom hem of one! A total wreck! I contacted our previously friendly Sunvary rep and was told to send pictures. I did. Then they dropped off the planet...a total scam!!

I received NO replies to my repeated weekly attempts to get information about my refund. Until today when I was politely told I had waited too long and the 120 day review period was closed... again, total scam!!

I went back to DHGate Customer Service directly to report them and as I went back to my Message Center inbox to re-create the timeline of SUNVARY'S neglect, MY INBOX MESSAGES HAD BEEN DELETED!!!!! There was no longer ANY PROOF of my conversations about this order - at all!!!

I lost $600 to this site and will tell everyone I can to AVOID THEM AT ANY COST!!

Jennifer L
Downers Grove, IL

After sending payment for my order, the money came off my account and now the order is stuck on pending payment verification. The seller tells me that there is nothing he can do and supposely chases the Company... The company only replied once, telling me to confirm the payment with a 6 digits number From my bank, which I have done.
regardles my múltiple notes to the comPany, still no answer after a week...and my money is gone!!

this is a scam on line seller, I bought a tablet from paid for a 20g flash memory & I only get one for 16g flash memory, then I sent an e-mail to customer service, no answer. not even 3 months later that tablet was not working anymore (poor quality), E-mail again no for help, no answer. (who cares after you paid)

DO NOT USE DHGATE IS A FRAUD .YOU ARE NOT PROTECTED
I DID 6 TRANSACTIONS . I LOST MONEY AT 4 OF THEM . THANKS GOD WAS NOT A LOT 9 $200)
DHgate IS A HAVEN FOR CROOKS

Lol are the people with four and five stars people from dgate.com trying to balance out all the bad reviews haha seriously tho i was looking for some sex dolls and the site put that it had some for 100-170 hundred dollars but the thing is that these dolls are are really worth about 4000-7000 so i was really skeptical lmao so i guess this site is really crappy then hopefully people stop buying from this site :((((

I have bought several products from "asseenontv18" never recieved the the product and was promised a refund? they dragged it out long enough that when I eventually got sick of the bull$#*! and made I claim through paypal and DHgate it was invalid :(
I will never recommend anyone use them they are a bunch of crooks! do NOT use DHgate!!!!!

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Doug H. If you paid with pay pal you should have up to 45 days to file a complaint. Don't understand your statement of being invalid.I just purchased an item with pay pal and they told me that it would be held in escrow till 24 hours after confirmation of receiving the item and a tracking number would be issued after the specified processing time. I use pay pal for all my transactions and if there was ever any problem they have resolved it to my satisfaction. I will not purchase anything online if they don't offer pay pal. I do know that after the 6th they will not be offering pay pal so I will not be purchasing anything else from them.

8/2/12  •  Votes (0)

damian t. paypal couldn't act because 'asseenontv18' kept saying he was going to refund, in good will i did not act with paypal within that time period! paypal couldnt help with my claim!

8/2/12  •  Votes (0)

I ordered grey bridesmaid dresses for my wedding from this site. I loved the picture of them that I saw and I was sure to tell the seller whom I bought from that I wanted grey like in the picture. When I finally got the dresses, they were not grey at all but a soft purple, even the lining of the dresses was clearly purple. I tried to work with the seller to be able to return the dresses but they refused so I took it to the dhgate site to help with the problem. They did not help me either. I provided pictures for both of them of what the purple dresses looked like. They said the evidence wasn't enough. Now I am out $500 and have terrible dresses that are going to ruin my wedding. Very disappointed with this site and DO NOT suggest buying from here whatsoever!!!

DHgate.com

They are really a RIPOFF site. except if you have a luck.
their statements, sounds, and look are trusting business. It is seem like pro-business. in reality, they are a con-trade-business. Most products sell on this site are fakes, no specifications, copy or imitates, and/or illegal products.

They do have Resolution Center. However, they may resolve the problems for you if they know you are backing up with your credit/ financial company, in which you can dispute the charges within the timing manner. (they timing and play-around you)..They always look to find any gap to slap on your wallet. In all, they just want to draw money from you. The problem is yourself. Base on my experiences with DHgate.com. best advise is, STAY AWAY DHGATE.COM . Ortherwise, your own risk.

I bought a $70 item from them and it never arrived. After contacting them, they stated a process for re-reimbursement, I followed their procedure, and then they sent me an email saying they closed the request for refund because I did not keep in contact with them.
Do not buy from them. No grantee shipment from China will get to you, and the refund process is flawed.

I had a horrible experience on this website. I am sure it depends on the seller that you are buying from I want to warn you NOT to buy from "amneh325". I did an instant message conversation with him and told him that I was ordering a prom dress for my daugher. I gave him the date that we needed it. He said that this would be no problem. "Please don't worry" he said. He was such a liar. I asked him to try to think of this as his daughter ordering a dress for her prom. Obviously he doesn't have a daughter or doesn't care about his daughter. He certainly did not care about providing good customer service. He wanted our money. PLEASE DO NOT order from "amneh325" I would like to post this to any website that I can, so no one else gets ripped off!!!!!!!

It all looks and feels smooth and shiny, with big words like "buyer protection".
But unfortunately, there is no such thing.
I bought cell phone watches from dhgate for 193$, and all i got instead were, cheap mp3 players that are not worth more than 20$. When I asked for a refund, dhgate backed the seller, although i gave them all the evidence they needed to see that the seller misinformed me and was trying to make a fast buck.
It looks that they are in this together.
If you are smart, you won't buy anything from dhgate...EVER.