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I had to click order received and satisfactory to right a bad review on their site but the better no use that as an excuse not to send my product. Dhgate basically robbed me on my first purchase with them I asked for 7 of a product and then sent 6, Also they won't get in contact with me. I'm calling my bank to file a report this. Wow! My first purchase and you guys do this do me.
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This is my second review on this issue. I purchased this gown from DHGate for my granddaughters...
Dear Malia R.
I fully understand the issue you have about the item you have received and at the same time we do appreciate that you have raised this incident to us. For the quickest resolution, We would suggest that you file a\"Dispute Case\" for this order so that you can ask for a refund or a replacement and at the same time the seller will be notified directly.
To file the Dispute case please go to your Active orders page and click the\"Completed\" orders located at the LEFT SIDE of the page then you will see your order number there (please do not click the order number). After that, on the right side of the order number you will see the option\"Open After-Sale Case\" and you will just need to click that to fill out the needed information to file the Dispute.
Thank you so much for your cooperation and understanding. We do assure you that we can help you anytime you need us specially with this current issue you have.
Regards,
Cess,
Dhgate Customer Service