Probably depends on the seller and the type of good.
149 Reviews for DHgate
Seller promised 10day to shipping with 3-5 day fast shipping (extra cost).
I ordered a wedding dress from them, and never recieved it.
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Corrupt comany never use them. They always take sellers side and don't get involved in disputes until 1 month after. Never order anything from the.
They lack communication. I sent about 5 emails, to get a response telling me to report it if there's a problem then I will get a response within 3 days. So I went through the process. A week later I still await a response. I ordered the goods 14 October, it's now December and I have NO IDEA where my order is, and have no idea if they even know as there is NO information other than it was shipped on 24th October. Hopefully I will eventually get this product, but I am beginning to lose hope
I ordered a dress from here, it did arrive....BUT, it was COMPLETELY different than the picture and MADE TERRIBLE I have been going back and forth with them...finally i went into Mediation...and I have to tell you DHGate has been on their side...TERRIBLE COMPANY... THIS IS WHAT YOU GET WHEN YOU DEAL WITH CHINA! I Will ONLY buy AMERICAN for now on...you may pay more, but you get what you pay for..and right now, i got a piece of garbage dress on my hands..I am ready to fight them tooth and nail..I WILL NOT ACCEPT ANYTHING OTHER THAN A FULL REFUND, which their site claims....which i am seeing is a lie....they are DECEITFUL! BEWARE!!!!!!
SCAM DO NOT USE THIS COMPANY. They will steal your money....Their products are false, they do not deliver what they say and when you want a refund, even if they dont ship~ you wont get it. BUYER BEWARE.
DHgate is a SCAM
I ordered a wedding dress, sent my payment by western union, and received confirmation that the money had reached the destination account
Then I received the same confirmation from the system , but that they needed more information to verify my payment
I gave them what they needed and still my status remained "awaiting payment" , after which I received an message from DHgate that my order will be cancelled "if i don't complete my payment"
Again I contacted them .. they denied ever having received a payment !!!
Although I had read their previous email , which clearly stated they had, and i'm pretty sure i'm not going senile
Furthermore, every message which claims their responsibility had been automatically deleted from the system after I read it . But all other messages were still there
I could have sued
I should have been aware enough to make copies
and more aware not to have ordered ANYTHING online without reading reviews
The seller was understanding enough to postpone the deadline until he had received the payment, but how am I to know that they aren't in on it together ?
or that the payment would be ultimately confirmed?
So now NO money, NO refund, and No dress
No apology either , or even response
STAY AWAY FROM DHGATE
stay away. the site is a good idea, but the merchants are largely crooks and dhgate takes their side. if you shop here be prepared to loose your money.
Not sure why everyone has so much trouble with this site, there are plenty of safeguards when shopping on this site, you just have to know what you are doing!
So all I wanted was to buy 1 iphone case and they charged me for two so I contacted them and they said they couldn't refund me so they sent me 2 cases. So I got them but they turned out to be for a Samsung and so I had to re contact them and tell them, they said they would send me the correct ones, this went on for WEEKS. and I never got my cases that they said they would send. so now im out of my money and a case for my phone. DON'T USE THIS SITE.
Prom dress did not fit...their standard size 10 is an American 8 or less. The company promises Returns 100 percent Guaranteed, the seller's emails were in such broken english they were not able to be understood, they then said to send picture proof or videos to prove that they were at fault or the 'dispute' would be automatically closed. I went to review the item to warn others and my review was not allowed with no explanation. They are a poor company...stay away!!! I have an ill fitted, unwearable, $160.00 dress and no recourse or protection from this company.
A Clash of Cultures and Values
I have read a fair number of reviews about DHgate. Many of them have a similar theme--folks start out buying small items and then move on to a bigger item where things go bad. My experience with DHgate was exactly that. When it really matters, DHgate is not supportive or responsive. It is not a part of their corporate culture to deal with anything negative they just ignore it, and that includes your emails and messages.
If this Chinese company wants to do business with the rest of the world, they need to integrate honesty and integrity into their corporate culture. Until that happens, I would stay away from DHgate or plan on being disappointed.
Full of scamers who is not allowed to do any trade on ToaBao and Alibaba Group. witch are actually secured fully.
No support from Customer Care etc.
I have try it once DH gate and will never again. All I have got hassle with fake
tracking number and no support
Do not recommend to any one even try it.
I am now also one of the suckers that bought a phone from DHgate which does not work and I lost my $144.99 USD. After about 20 emails back and forth with the top seller Cecelia and my promise to send it back prepaid the seller gave me no return address. I send all the required info to DHgate 1 day prior (my time) before the closing date to mediate but they had send the money already on to the seller. after numerous emails to DHgate to get my money back with no result I gave up. So be aware to deal with DHgate and don't get caught like I did.
I have bought some items from Alibaba since this fiasco with DHgate, with excellent result.
I have had some success with most of the individuals that I have dealt with in the past three years of doing business with the DHGate group. But steer clear of the one store named ARMY. the person is a crook and a swindle artist.He will tell you anything truthful or not. I personally had an order in which first he did not honor the price he had posted, second he gave out two fake tracking numbers to passify , then third he promised a free product to keep me from giving him a bad rating. Of course the free product came with a fake tracking number and like the first order was never shipped from his location. So my advise is DO NOT BUY FROM "ARMY" at DHGate.com
DO NOT think about buying anything from this site. they put pictures of designer dresses on their site manipulating you into thinking the dress is theirs. I chose a dress that was mocha color. it looked nothing like the dress that was in the picture. they made the dress pink with a brown tool on it. the dress colors are so all over the place. they tricked me with the shipping. on the site they said that my dress was shipped. I tried to track it and it was in invalid no. whenever I would message the seller she would respond to me in no time, but when I tried telling her the tracking no isn't available she stopped replying for four days. she finally replied but avoided giving me a tracking no. when I finally receives it I found out through the ups site that they actually shipped it out two days ago and they sent it through express shipping so I would receive it too. the picture on the site is misleading. the color is completely opposite of what I chose, and the style is completely wrong. now I only have two days to find a dress for my daughters wedding.
Nbfan seller is money minded and fraud seller on DH gate. I purchase laptop fan from this seller and same day within two hours I informed three times to seller that do not ship the item and just refund my money but still he post it and did not refund my money also informed to DH gate both are Fraud so think before you buy any thing from seller and DH gate.
Seller and DHgate both are fruads
First time I bought something it was ok then I decided to buy a phone. Seller continues to send the phone with the wrong address (it was ok on the profile) and the USPS returning it. Literally after almost 100 e-mails exchanged between seller, DHGgate and me they paid the seller and I never received the phone. It that is not stealing I do not know what it is. I am trying to recover my money since I paid with AMEX but it already passed almost 7 months since I order the phone.
I ordered a watch that costs 79 dollars they promised me 3-8days including shipping charges there after i never received any thing ...later i contact with them they never give u respect .there words were rash and bad words ...they said $#*!off we will never send u anything ..and they said they lodge a complaint on me....seriously they were $#*!s
I have ordered from dhgate.com 3 times. the first 2 times I had no problem other than waiting for a long time to get my merchandise. Last time I ordered from dhgate was 3 months ago, abd still my product has not shown up yet
I bought. Female sex doll. Was supposed to look like a girl I know. It showed up and I was very disappointed. The picture and product looked nothing like I received.
i recently bought some gauges (ear plugs) online for this site.. idk if that was a good idea. I'm kinda pissed at the fact that I bought the product then looked at reviews. I haven't received anything yet but I've been talking to the seller but he keeps saying he has to switch the logistics ... whatever the hell that means .. I JUST HOPE MY STUFF COMES!
My mother had a picture of a formal gown in her head. She found the dress she liked on DH Gate, but it did not have the sleeves she wanted. We sent two pictures to the seller, one of the original dress, and another picture of a dress that had the sleeves we wanted made special for our dress. YOU MUST GIVE THEM YOUR MEASURMENTS IF YOU ORDER CLOTHES. Yes, it took some time to get here, but no one else here in the States could make this dress. We tried with a local seemstress. She could not get it right. Now, my mother's fantasy has come true. It will be used as her burial dress, and she will look like an angel.
I am a wedding dress designer in the UK, this company are saying you can buy our wedding dresses from them, they have stolen our designs and copyright and used our brides own wedding pics, They dresses are NOT and will NOT be anything like the dress pictured. Do not support business like this just to get a cheap deal. You WILL be ripped off and totally dissappointed with what you get
I've ordered two things from here. The first was jewelry, that was fine, but hard to track. The second was a dress. The dress took over a month and a half to arrive. It's not the dress pictured. The shape is correct, but the material is not what was listed, the back is lace-up, not zippered like it should be. The ribbon around the waste is supposed to tie, but instead its sewed on with a different material stiff bow sewed on the back. NOT AT ALL WHAT WAS PICTURED. Do NOT order dresses from here.
I bought 10 USB flash memory drives that were sold as 500GB. They could not even store 5GB and sometimes the data was corrupted. what a bunch of sorry ass Chinese pieces of crap!!!
When i attempted their refund process I was denied. They are totally into lying to you and stealing your money!
My experience was quite different than many of yours and I'm so sorry about that. I am in Canada and I wanted a reception dress for my wedding but did not want to pay $2000 for it!!! Ahhhh!! So I found a beautiful dress on DHGate and ordered it in white, sent in my exact measurements rather than selecting a size from the chart, and 2 months later, my dress arrived and, as expected was not the perfect size BUT all I had to alter was the waist to take it in slightly. When I walked in to do my first dance with my husband Everyone Gasped at once, they were stunned! I think that maybe you DO need to be Aware of what you are buying and the dress that I purchased did not have a picture of a model, it looked like it was taken in a seamstress shop and was on a mannequin. Maybe that's why I got so lucky, but I only paid $135 with free shipping. Very satisfied, but yes with many products, Buyer Beware.
Ordered a security system & discovered when it arrived it was different than what I ordered, contacted DHGate that same day & they refused to take it back unless I settle for $40.00 less that the purchase $ & pay the shipping cost to return it.
I was just about to place a $200 order of various things. Something to told me to look at the reviews first. I was hesitant because they do not accept paypal and that is my preferred payment for online orders. I do not like to share my credit card different sites. Thanks for all the warnings.
Do not trust dhgate.com. It is the Chinese Ebay, but many of their sellers are fraud. They do not send you what you order and sometimes they do not even send you anything. 3 times I placed order with them and the 3 times was disastreous. Worst part is that dhgate does not even protect their customers from fraud. The only way you can get your money back is by disputing the charge with your credit card company. Do not use Dhgate.com because probably you will get screwed.
Ordered feather extensions, promised delivery time was 14 to 30 days. Paid but never received the goods. DHGate are frauds. PAS OP DHGATE IS OPLICHTERIJ!!!!!
bought a pink and black dress on DHGate. The yellow and black dress promtime shipped in its place was such a poor copy of the photo ordered - barely close in style and a totally different color than ordered - they refused to refund the money. Opened a dispute, with all of the proof including a photo of the dress I ordered and the one they shipped side by side, and a written admission from promtime that they didn't like the color I ordered so they sent a different dress - - one month later, NO response from DHGate, not even a 'we're looking into it' response. Nothing. Nada. I messaged them every three days. Finally opened a dispute with my credit card company and got my refund that way.
Ce site je ne le recommande pas mais alors pas du tout !
De toutes les commandes que j'ai faites je n'en ai même pas reçu la moitié.
J'ai dû ouvrir pleins de litiges sur paypal.
This site I do not recommend it but not at all!
All commands that I made I did not even get half.
I had to open full of disputes on paypal.
Did not receive the product. Was given an incorrect tracking number. Multiple emails and no closure. It's a scam and I got done. DHGATE is a fake.
I only wish to warn you about the quality of the parts and the service you will be getting on DhGate.
I ordered 500$ worth of Iphone screens (front assemblies) and 5 out of 20 were faulty, the others are not well bonded together and too thick to fit on an iphone (4 or 4s) causing visible pressure points on the screens (the one that actually worked). I submitted many demands for full/partial refund but all were refused by the seller (of course). I then tried Dhgate mediation which brought nothing more to the table and ignored my concern about this situation. The seller in question was "thetrees2013", but I would warn you as I think think this quality control problem is widespread having also ordered battery covers that "looked" genuine (with logo and serial) having screw fillets bored too small (not any real screw size) also making those unusable.
I also ordered a China quality iphone screen on ebay from a US seller which worked okay. I suppose this is due to the fact that more "local" sellers offer a better quality control on their products. Also shipping from the US took 2 weeks compared to 1 month from china.
So in conclusion, I HIGHLY suggest you find a better source for your iphone parts. (or any part as a matter of fact)
DHgate is a seller to seller site that works in some ways relative to ebay. So far my experience DHgate has been satisfactory. I have ordered some items and so far they have met my expectations. Warning though! If you are purchasing clothes the sizes tend to run smaller. Please read the item description and consult with the vendors before you buy. The website offers a wide variety of items sold from different vendors at various prices. Most of the prices are a steal but you must be wary. Quality service will depend on the vendor so definitely check into their reviews offered on the site. It takes some items to ship a few weeks but it is coming from Asia and the shipping is free. Be sure before you make a purchase to talk to the vendor and try and get the best description from them as possible. This can be done through the sites internal message system. Most of them will reply in a timely manner. When dealing with returns and refunds it is encouraged to settle the dispute with the vendor first. So the customer services is certainly not going to be very helpful. DHgate can be a good site. Just be careful and definitely look into your item and the selling vendor as much as possible.
READ THE TERMS AND CONDITIONS BEFORE COMMITTING ANY MONEY TO THIS SITE! DHgate take "no responsibility for transaction disputes about quality, safety, breach of warranty, lawfulness or availability of the products or services". You "agree to indemnify DHgate from all claims, demands, actions" etc...
I ordered screen protectors for my 10" tablet.
Wasn't clear about who my contract was with but decided to chance it at only £17 for a pack of 5.
Delivery was slow but they arrived within the time promised.
Product works fine.
Only complaint: items were rolled when packaged so had to be flattened before application. That is down to the seller, not DHGate.
About to place order. very happy to have visited reviews. will have nothing to do with this site, even with the longest spoon.
Thanks to site jabber
I purchased 50 LED mini flashlights for gifts for Father's Day for our church celebration. on June 1. Order received June 13 and we only received 25 lights, immediately emailed seller. he said do not worry, 2nd package being sent. I told him DO NOT send package because it would not get here by June 14...our drop dead date. Still have not received a refund and DH Gate, the company keep s sending me emails asking if I received my merchandise and that seller says a resolution has been found...WRONG, no resolution, no refund!!! DO NOT, I REPEAT DO NOT PURCHASE ANYTHING FROM DHGATE...
I bought a cell phone at this site. The phone arrived but did not work (did not make or receive calls). I contacted the seller who only asked stupid procrastinating questions about things that were clear from the correspondence. It fell to site mediation. The website asked for "evidence": fist, that I had received the phone, then for videos that I had inserted the SIM card correctly, and who my provider was. All of this is designed to make the buyer despair of getting a refund at all. This site does not have a proper return process. STAY AWAY!
Ya I orderd a rideing jacket 3xxx largethey sent adult large and refuse to fix the problem.... Thats alrite ,ive got a suprise for them...
This company stole my money;lied to me and blocked me from contacting them.
Wikipedia says it all about them, I quote them as follows:- Numerous review sites are laden with past and recent reports from DHgate.com buyers that show an alleged pattern of consistent bad customer service complaints, bogus DHgate Service pledge, misleading DHgate Escrow representations, illegal sale of counterfeit goods, dishonest manipulation of feedbacks and transactions to enable bad sellers, bait and switch antics, fraudulent advertising by sellers, shipping wrong sizes, rip-off, scamming and lying to buyers, late shipments and deliveries, fake tracking numbers, poor quality merchandise, poor packaging, non-delivery with no-refunds, bad faith dealings, blocking negative buyer comments from forum, denial of payments made by buyers, seller's bias and cover-up, ignoring e-mails and messages, and unfair treatment of buyers the following to say about them:-
I know a lot of people will disagree with me on this but this is the way I feel....
If you buy from websites based in China a good rule of thumb is don't buy technology (phones, computers, cars etc...) and food (baby food, formula etc...).
If you buy anything at all... textiles and cheap plastic things like cd holders and make sure they aren't priced over $5. This goes for palm reading too.
PS. Don't order more than one item at a time that way your never out more than $5.
this website takes pictures from designer websites and posts them up selling them for "cheaper". i ordered a dress here that was supposed to look ombre, and it looked like complete trash. they are very rude, too. never again.
DHgate has good prices now and then, but whenever hou have problem, you must remember that the seller is the one who is by default right. Sellers can provide fake specs and price and when they make mistake, you cannot leave feedback allowing them to keep feedback as positive as possible. DHGate advertised dispatch pledge. But even if you end up in situation where you deserve it (when seller does not ship item in promised time) you will find out that they do not pay the compensation, instead when you contact customer service they either ask to wait or claim that they will report this to "higher" authorities. You will soon discover yourself in a limbo where this same thing gets repeated until you give up. DHgate used to have PayPal but it is now disabled because it gives too much protection for buyers which is not DHGate's idea. Chinese sellers, Chinese site, money on Chinese hands instead of PayPal, you get the idea.
There are of course good sellers as well and with them all goes fine, the problem is that you will step on $#*! many times before discovering them, since feedback isn't 100% the truth ln this site, because of reasons mentioned earlier.
Total scam. Wrong size, wrong design, seller wasn't helpful, their resolution center strung me around for a month before I finally just disputed the charge with my credit card. NEVER buy anything from here!!! This was for my wedding, too, and now I don't have time to find a new item.
I ordered from "cowx" a high power laser for 30 $ CA, it was not as strong as advertised , however it does the job and delivery to Que CA was very fast. Id consider buying from them again, and keep my purchase low cost.
this site has many scammer sellers. I purhased the same items from 2 different sellers, both gave me tracking numbers and after I contacted them and asked them where is my stuff, because the tracking nbrs gave me nothing, they replied- the first one that parcel lost at the post, and the second one that items sold out.....big cheating in every way....and now I'm trying to get my refund....i hope to get it.....stay away or big caution to sellers.
I ordered a Zuhair Murad copy dress for my prom on exactly May 1, 2013, it said 18 days to make and ship. I bought from the seller wholesalefactory. I wish I had known about sitejabber because damn I was fooled. It arrived on June 6, 2013... <_< So, the dress was not as pictured. I wasn't expecting an exact copy but the stitching work was mediocre and it wasn't my size even though I gave measurements. The most annoying part about my experience is the refund process.. I asked the seller for a FULL REFUND and they offered $40 for a supposedly $189.28 dress.. umm no. So I escalated it to dhgate and followed all the steps like posting a picture of the dress so that they can match it to my description. The thing is they said they would give a clear decision sot that they can intervene within 10 days and it took 16 days and my badgering them through chat. THEY SAID 10 DAYS. They said that there may have inaccuracies because they are updating the website. Ummm, you could have e-mailed your buyers that the website is going under construction but I didn't even know it wasn't on the homepage so how the hell am I supposed to know? I was really done at this point. I got really pushy and told them that it's their guarantee and they must carry it out. So the next day I got an e-mail confirming that they have decided on full refund.. finally! So I talked to the seller and they said okay full refund pick the cheapest shipping and we used USPS and sent it via USPS priority mail on July 17. It frickin cost a lot to ship to China and dhgate also required a tracking number so the total shipping cost was $44 that we paid out of our own pocket to ship a crap product back to it's misleading makers... I was tracking this package too and it arrived in China on July 22, 2013. Guess what? The sorting and actually getting it to the seller took 27 days and they returned the money on August 23, 2013. This was just a mess of an experience and I urge everyone to read reviews and not compulsively buy like I did. DHGATE might be a good website to others but they really sell super low quality stuff and their website buyer guarantee is horrible and inaccurate. DO NOT BUY FROM DHGATE EVER!
DO NOT USE this site. We ordered wedding invitations from them.It took 5 weeks for them to get here and all they sent us were 50 sheets of completely blank paper and 50 envelopes.We tried to get our money back...SURPRISE..no luck
I was steered to this site for great pricing. So far I've had 3 cancellations of my orders because "seller" couldn't deliver the "goods" in the promised time. I ordered 3 "straight talk" refill cards on 3 different occasions from 3 different wholesellers and none of the three can deliver. I did receive a refund after about a week so my warning is if "speed is of essence" for your item, be prepared to wait a long time to receive your item. (assuming you receive it at all) Also unknownst to Me when you pay with credit/debit card they charge you a "international processing fee". I understand the goods are shipping from China but 25 days seems an unusally long time to process an order.