Probably depends on the seller and the type of good.
210 Reviews for DHgate
Seller promised 10day to shipping with 3-5 day fast shipping (extra cost).
I ordered a wedding dress from them, and never recieved it.
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after sale service not good
i have purchase many product from dhgate.com, i have purchase zopo mobile from dhgate.com in may 2013. my mobile screen is broken, seller provide me address, i will sent my mobile back on sellers address, seller did not accept parcel, my mobile still in seller's city post office, seller did not respond, not reply any mails. also dhgate.com not take any action on seller. they told me that, now case is closed unable to do anything. do not purchase product from this site.
I wanted a product. First seller sold to me, gave me fake tracking no, item sold out and seller does not know when it gets back in stock, but I got refunded. Took about a month. Next seller same story, a little bit faster.
3rd seller, very slow. GOT delivery after 45 days, but one acessory item did not work.
Seller claims it works, many many message back and forth. Asked for help from DHGate, got limited/slow help. Finally I sent a film showing error. Seller sends me fake trackingnumber!! After 3 months I got partial refund $20, but only $13 landed on my account.
So much trouble, so long time.
I got the product partially working, but the entire season for the product was over.
Do not BUY, stay away from DHGate.
We started a vape store, ordered thousands of dollars of product. All the product is fake!!!! Nothing works like it should, they put the brand name on junk and sell it to you. You can't get in touch with them. They don't respond to emails. I know we have lost the money we spent. Very expensive lesson. STAY AWAY FROM DHGATE.
Ordered item and it was received in a few days. Opened it attempted to install and use it. Then discovered it was not only counterfit but included pirated software.
Beware of what you are purchasing.. many items are counterfit.. could be intercepted by customs. Then you get caught up in dealing with customs and trying to get your money back from the supplier.
one item was undelivered. full refund given. $84 item was received second hand and faulty. notified the seller, no reply. notified dhgate with 100% refund guaranty photographs and short video clip of the used faulty item was submitted to them. received an offer of $20 which I rejected and they ignored. NOT TO BE TRUSTED!!
Some sellers are great, honest and send the correct products with no hassle. HOWEVER... other sellers are dishonest, sneaky, cunning, and send out faulty goods. When you have a problem (and you WILL at some point), don't expect any help from the staff! The 100% satisfaction/refund guarantee is bull, they do not care about your money once they/the seller has it. DHGate ignore proof of faults sent in photographic and video evidence, and close the dispute and then to not reply to any further requests for assistance. I hear there are much more reputable sites out there selling much the same goods. Do your research carefully before using, I would advise against it! Its unlucky for the few honest and decent sellers that trade on DHGate.
fraud i have order, tracking was invalid. Gate says All right. I dont recived order. lost money.
I'm glad I took the time to read these reviews! I was considering a purchase through dhgate, but now, I'm going to look elsewhere. thanks everyone!
Have placed orders for several thousand dollars over the past year. delivery has been quite timely and the product has in each case been what I expected. It's important to know what you are ordering. Not a place to order from and plan to return it when you don't need it anymore. I'm sure many customers will do that.
I ordered 42 LED bulbs from DHgate with a 5 year warranty. I have had them 2 months and only 8 are still working. I have contacted the seller and DHgate and have got nothing but a run around. They will not refund my money or even replace the bulbs. They have my money and that is it. DHgate is selling garbage with no intention of backing anything. They just send me messages telling me to contact the seller directly. I tell them the seller won't respond and they just send me the same message again. Going on a month and half now. I guess they got me. Stay away from DHgate!
After two months my package was returned to the seller who sent it to the wrong place but refused to refund my money. DHGate did nothing for me except ask me to review their services. Putting money in a one armed bandit gives better odds of satisfaction.
Stay away! I bought hair pieces . Wrong color was sent to me from two different sellers. They say they do not want you to give them bad review , so they will help, they call you friend, and they jerk you around. Rip off!
They play games and are dishonest . Stay away, you will be tipped off!
After having ordered and paying for 45$ worth of Organza Butterflies- I have been told that they did not receive money. Although I sent approval of the money paid four times - they kept ignoring.
Stay away this is a fraud!
I fell in love with a wedding dress from the DHGate website through the seller AndyBrideLTD. Even though I was wary of buying my wedding dress online, I bought it. First off, they shipped it to the wrong address. Luckily, my phone number was on the outside of the package so the person who received it called me and I picked it up from their house. The package was unopened. When I got home I opened the package and immediately noticed an ink stain on the front of the dress. The bow on the front was also torn and hanging by a thread. When I tried it on, I noticed that the buttons on the back were not on evenly and left big gaps. Needless to say, I was devastated. I contacted the seller and got no response for five days. When they finally messaged me back, their response was that everything was checked before it leaves their store so it must be my fault. The case was escalated to be mediated by DHGate. From there everything got worse. They agreed that the product was faulty but wanted me to pay the shipping back and then wait for the shipping fees and cost of the dress to be reimbursed to me. This would take 2 months. The cost to have it shipped back was more than the dress cost to begin with. When I complained to the customer representative and asked that the seller email me a prepaid FedEX shipping label they responded with "If you don't trust DGHgate , sorry, the DHgate can not help you." I have never received such poor customer service. They are careless with their product and careless with their customers.
I orderd from dhgate may wedding party gifts, I had a good experience with the seller, and the items are very nice, the big problem was with the courier company that was FEDEX, wich here in Greece is a big scam, they ask you a lot of papers regarding the value of the package and then they make you to pay again the value of the package, or even more, witch is veryyy disturbing, telling me that is the custom taxes, how can you pay a coustom tax , that is bigger then the value of the pachage?? the tax should be at least a percentage of the packege value, but no they put me to pay more.... so stay away from fedex, horrible experience with fedex
I ordered a shipment worth $19.93 and waited about 3 weeks and I was finally sent an email stating my order was cancelled due to the shipper not shipping the items. What is wrong with this website and why with all these problems and no positive feedback is it still allowed on the internet. Hasn't it been established that it a scam and if people actually get what they ordered, it is either fake or poorly made, not even close to the description. eBay is the same crap. No offense to China but all their silver is stated sterling silver but when you get it, it is either plated or totally fake. And these sellers are getting away with selling fake silver and advertising it as 925 solid sterling silver. And I being a seller myself am buying this crap in bulk hoping to make some money. I am an honest person and can't sell fake jewelry to people so now I am stuck with fake silver and having to mark everything down and maybe making a buck or two or sometimes just my money back to break even because of these scams. We have to do something about this people somehow.Don't trust anything from China!!!! Buy American!!
terrible! I order Spandex chair covers. I received Nylon chair covers that because not elastic at all can fit my chairs.
I open a dispute. A month after it is still open. The customer service is terrible. The are very slow to reply to your email. They reply like if they have never read your message. They kept asking for evidences which I had already provided.
BTW after my complain the seller change the description of the item removing the word Spandex. NOT HONEST! Stay Away!!!
I will never buy again from Chinese websites. I ordered a product worth $ 60 (standalone TV TUNER) and the seller sent me something else worth $ 40(some kind of game box ????) . I wrote to seller 2 times but he does not want to cooperate. I lost my money. So BEWARE!
I ordered a something for my wedding on Dec 27th 2013 they shipped it Dec 30 2013 It is now Feb 14th 2014 And I still didn't receive my package ! so I email them with the info , and they told me they don't know why I haven't received it to message them in 5 days if I don't get it , so I did then they told me they will send me a free one but I have to pay extra for the shipping ! and they sent me a link to pay them again on a completely different item that wasn't what I ordered ! and it come to More than what they wanted for the shipping ! I will never order from that site again
hello there, do not buy from this website.I bought 10 64 megabyte SD cards from them and they sent me all fake ones that didn't work. Most of the stuff on there are all fake anyway so buyer beware. Emailed them to get a refund but no response and item was no longer for sale. that website should be shut down. please don't waste your money on this website. Have a good day!
Bought a phone that didn't work , they said my evidence was not good enough and kept my money , please don't trust these conmen!!!!!!!!!!!!
PEOPLE DON'T BUY ON DHgate.com BECAUSE THE SELLERS DONT SENDED A GOOD QUALITY AND EVERYTIME WRONG MODEL!! YOU CHOOSE A THING AND WHEN ARRIVE TO YOU IS ANOTHER THING,AND DHgate.com NOT HELP THE BUYERS, DHgate.com dontcare nothing to you!!
This website is a scam!! I ordered 2 different products from 2 different sellers and both looked NOTHING like the picture. I ordered a set of 3 beautiful fake flower hair pins fro my wedding that looked like simple ivory roses in the picture from seller bridelee. The only cost $5 including shipping so I wasn't expecting much but I thought they would at least match the picture. When I got them, 2 of the flowers had fallen off the bobby pins and they were made out of a shimmer material with GLITTER on them. They looked NOTHING like roses and I threw them immediately in the trash. After I wrote a review on the order, the seller contacted me asked me to change the review to something nicer and she would refund my $5. I did not revise it because this is not how feedback works! The second purchase I made was for a wedding veil. In the picture the veil was simple with a very thin pencil edge with no poof to and and it came down to the model's knees. The one they sent me was really puffy and only came halfway down my back! This one was $35 do I requested a refund with picture proof of the difference. Seller custom_made_dress defused my refund and told me that I was wearing it wrong. Uh there is only one way to wear a crappy veil. I told her that I was going to give her bad feedback and then she told me "How bout I refund you 10 dollars and after you give good feedback I will give you the rest" I said absolutely not! This is also not how feedback works! I had to escalate the case to the dhgate and I am still waiting for a resolution. It have been over a month. I will NEVER use this website again and I will tell all my friends not to use it as well!!
Warning this is a scam website! worst website ever! The seller send me the wrong model and dont want to refund me. So i need to send it back to him.. but the shipping cost 3 times the price of the item... The support on DhGate is very lame, not respect buyer and dont care about your dispute problem... never ever buy again on this website! eBay, Amazon or Deal Extrem are a way much better!
I ordered an item from a seller worth 500 bucks, was told by the seller after a month of waiting that they need to get the item as they didnt have it in stock, where infact on the DHgate website it stated that there was enough stock as i had purchased the item. So now after two months of waiting, and trying to track the parcel, i find that even though the seller states that the item was shipped, in China Mail post website say 0 items found, and in Australia Post website, they did not receive the item. So right now i am waiting for a dispute response for a full refund.
I am an artist and I tried contacting them because I saw that some of my artwork being sold through DHGate. I work very hard to create my artwork and to have someone steal it and sell it is really disturbing and taking money out of my pockets. Their answer was for me to contact the seller which of course did nothing because the seller won't respond. I have had this same issue with ebay and Amazon but they asked me to provide the information and will look into it. DHGate couldn't be bothered.
i ordered a pair of wedding shoes in Dec. 2013, I received them quickly, however they were a bit too small. we agreed they would send me another pair for 19.00 and i just coulld keep the first pair. ok, gt the 2nd pair and those were SMALLER. I took pics showing they didnt fit, sent pics showing other chinese shoes same size that fit fine. the 2nd pair did NOT have a size on it anywhere, just wrote by hand on the box. we agreed I'd send both back for full refund. I sent the tracking # multiple times and now when i check the # it cant be located. I wish i saw these reviews. so now in Feb 2014 I have no shoes, I have no more communication and for 1st order, 2nd order as well as shipping back to them i am OUT $113.53. I expect karma to get back to them, I wish I could witness it (and get $ back)
I have used this site before ages ago when I was considering being an ebay seller. No point they drain all your profit through final value fees insertion fees then their is Paypal fees. Anyway im not reviewing them so back to DHgate.com. It is a scam I tried purchasing loads of different goods from different suppliers. Communication after you purchase is dismal the quality of products is rubbish and if your unfortunate you will get bitten by a shark. Best to avoid and no madeinchina.com is not better.
The first thing you need to know about DHGate it's like a Chinese eBay with only Buy it now sales. They don't sell anything themselves, instead they broker sales between the seller and you.
The process is actually a smart one. You find what you want, order it, DHGate holds your payment, the seller sends it out, then DHGate releases the payment to the seller once you confirm receiving it.
I've placed 5 orders on DHGate (all at the same time), I received one! I opened disputes for three and received full refunds. The fifth and final order is still in limbo that I suspect they (the seller) is going to try and stall all the way through Chinese new year.
It seems to be a matter of pride for the sellers on DHGate to see how much they can get away with. I've had to deal with everything from fake tracking numbers, substituting for cheaper/slower shipping methods, sellers using multiple accounts, to lying about stock and availability.
In the end It's sadly not worth dealing with the 10 crappy sellers to find the one good one.
It was good until I had to return an item that was not what I ordered. Dhgate ripped me for over $120. They lied and cited reasons that were not true. Provided ALL documentation to them. Do not buy here! You have been advised. BTW- You will not be able to talk to anybody at dhgate as the phone number is fake.
please do not buy anything from here!!!!!! It's a scam, the number they have on the contact page is fake!!!!!
absolute con, items that arrived were nothing like the picture, poor quality and awful. DHGate agreed to give me my shipping costs back once I return the items, which I did. its a now been 3 months and nothing, they wont respond they even acknowledge me. disgrace, I import many items but this is the worst company ive ever dealt with
I ordered a down vest for my son for Christmas. He gave me this website. I ordered towards the end of November. By mid December it had not come. I sent a request asking about it and they replied saying it could take a month....so I waited for that month to end. It never showed. It is now over 2 months and I am to assume it will never get here. I am disappointed and will NEVER order from this website again. Plus I lost my money...bad deal dhgate.com!!!
This is the worst place to buy anything, and I only wish I had done research beforehand. I ordered a lithium ion light, it never came in the mail, and now I'm in the middle of a dispute claim with the seller for a full refund, which they're trying to deny me and send me another product with them paying the shipping. I want my $50 back, damn it.
Hit and miss, mostly miss.
Incompetent is how I would describe both the sellers and DHgate themselves.
These people will do anything to get your money and keep them.
Taking forever for DHgate to refund - they tried to stall for time.
This company is a complete ripoff! We ordered before reading the reviews and noticed that Paypal is no longer associated with them and has pulled their connection! This should send out red flags to please beware as a buyer. This company should not be allowed to sell and should be investigated by the federal government to disallow trade with Americans. Since I am on tv, I am going to televise an expose about this cheating company. The products we received were subpar and looked as if they were made by 5 year olds! Were they? HMMMMMMMMMMM!!!!!!!!!!!!!!!!!!!!!!!
do not order anything from dhgate you will be very disappointed! the products do not come as advertised. electronic items may not work at all! they send you through this dispute resolution service that mainly benefits the scammers (they call them sellers). when the dispute is finalized its to the scammers benefit. order at your own risk. be prepared to give your money to them for nothing in return save grief. stick with reputable sites like ebay or amazon.
I once ordered from dhgate and my experience was quite good,i bought some clothes and when it arrived its was the wrong size,i sent it back and when they got it,they refund the money but I am not sure I will buy again after all this review ..let just say I was lucky that day.thank God I read your reviews
This site is a lot like ebay. You must look at not only the % of satisfaction from each seller, but also the the number of transactions they have had to achieve that rating. I would not buy from anyone unless their satisfaction rating was over 90% and their number of transactions was in the hundreds or thousands. The more expensive the goods, the higher the rating and number of transactions would have to be for me to be comfortable order from them. I have placed several orders from DHGate and so far all have been perfect transactions. Remember a 100% satisfaction rating from 2 transactions could easily be faked. Much harder to fake hundreds of transactions.
if i can give 0 stars i would.
bought 2 pairs of headphones. and they are "shipped" after 2 day, got a invalid tracking number too. 5 days went by and seller AND dhgate say that tracking will be updated. 10 days passed by and turned out seller didnt even ship it yet (he told me). dhgate refused to listen to me until i got the seller to admit on live chat and screen shot the chat. 30 days in, still no refund.
STAY AWAY please. yes youtube and sellerreviews makes it seem legit, but i was scammed by a top seller. all youtube reviews are monitored by dhgate and they make sure only best are up.
STAY AWAY FROM THE WEBSITE. its just $#*!ing cheap asians selling cheap ass chinese stuff. never trust chinese, thats what i got.
You must purchase here very carefully. In this sales portal there are hundred of sellers. Many of them are just scammers who will never send any goods or just will send an empty parcel. Besides them, most of sellers, scammers or not, are just liers. Most of them does not send what advertised or send just counterfeits, and most of them won't fulfill their word about warranties and promises.If you buy here, check carfully number of transactions, % of positive feedback, and comments. You will never get a sure purchase, but if you just want a phone case, look for a seller with good reputation and if you get different color, etc, just open dispute.
purchased an article 2 months ago...
next day i was provided with a fake tracking code.
REPORTED IT STRAIGHT AWAY.
followed their guidelines
opened a dispute
spoke 100 times to their "so called"customer service
They passed it on 10 times to the resolution centre.
Resolution centre doesn't resolve anything.
They will do everything to NOT refund you.
They made false promises... Told me to wait until jan 12... after that date i get a mail saying... the case is still under investigation... wait 90 days more.
Dhgate protects fake sellers... as a matter of a fact im very sure they are part of the scam.
Im fighting for more then 3 months now.
I will ask my creditcard company to refund me, because dhgate will never refund.
The "so called"resolution centre will never be helpfull.... they invent new excuses every time in the hope you give up.
So please believe me.
Never trust this site.
Paypal was wise enough to cancel their contract with them..
All I want to say is "Be ware" of this website. Customer service is really bad, and they won't compensate you even the items are defective.
Lied to from the start. Took twice as long to get order, got the wrong items, wrong color, cheaper version of what I ordered.
Took 35 days from order date to get a small refund.
Horrible experience, someone should throw this company into the sea. Let the fish eat them. Then and only then would they be productive.
BUYERS BEWARE!!!! I bought a dress for a pageant for my daughter. When I received the dress it looked NOTHING like the picture. A complete FAKE!!!!!! The dress had NO sequins and it was supposed to be a custom size and ended up being 2 sizes too big!! Lesson learned......Buy nothing from China!!!!!
Ordered a phone, an S4 from them. Received it in the mail, it didn't work right at all. I emailed the seller and I tried what they asked. Still didn't work. I decided to send it back to get my refund. I got it shipped out and have waited 3 months now and the seller claims he hasn't gotten it and the site won't refund me my money after several complaints. DO NOT BUY FROM THEM!! They will rip you off as soon as they can.
This site is fraudulent absolutely stay away don't order anything from them. Another Chinese website full of fake stuff, fake tracking numbers, credit card fraud. Must I go on. If you dare to do business I would recommend playing Russian roulette. Your odds are better.
If I could give less than one star I would.
Beware, shoppers! This company is designed to RIP YOU OFF.
I ordered a night-vision webcam.
Five weeks later, what I got was a webcam with a light on it. I had to file a dispute, then file a grievance for the dispute that the seller dismissed. I had to provide a photo of the camera and the packaging.
The company wanted me to keep the webcam & get a partial refund.
I had to argue with the seller who said "It has a light, so it is night-vision".
Once I gave the idiot seller the definition of night-vision, I was told that I then had to create a VIDEO showing that you cannot record in the dark. Really????
Once they had all the proof, DHGate said I could either (once again) keep the item and get a partial refund, or I could ship it back to the seller (in China), which would take about a month...and that if there was any damage in the mail, the seller would then dispute me again.
Also. most of this "Customer Service" was done via Chat...and it's in China, so you can only talk at night. They don't speak English well (and I manage a Call Center in the Phillipines, we ensure that our CSRs speak & read excellent English...just want to point out that this isn't a bigoted comment).
If you try to call them, you have to call a TOLL number in CHINA. And I did!
They also couldn't speak English well.
This entire process took a couple months.
So...again. Do NOT purchase anything from this company unless you want to throw away your money!
They might seem like nice people, but they're jerks. That's all. Plain and simple. Real jerks. Stupid a**holes.
Bought a dinosaur top for my nephew and was charged nearly $36 for a blurred image and poor quality sweat shirt. It arrived about 6 weeks after i ordered it. Wish I'd read the reviews here first. Avoid this site for any purchasses.