DHgate's customer service as per my experience is very helpful and always available anytime, any day.. (in 100 reviews)
Detailed Rating Summary
▼ Sort by: recent
Needed to find a dress for the military ball, it was my last resort and the shipping when I purchased said within 16 days. After a week, AFTER money had already been taken from my account, the ship date CHANGED to AFTER when I needed the dress, which I had put in my original order the date that I needed it by. When I placed my order it was not a problem. Then today after this change in date of shipment, the site just happens to let me know that China is observing it's national holiday for a week and is therefore "sorry" for any inconvenience. I wouldn't have BOUGHT and PAID FOR a dress if I had been notified earlier of this week long holiday. Now, I have to wait a week for a reply and HOPE that maybe the dress gets here AFTER the date needed.
Do not buy from them. Horrible and misleading.
I have not bought anything from dhgate but I am obviously looking up reviews to see there relevance. 1 thing I notices is almost all 5 star comments have no personal profile picture of a customer all are of an object a flower and such , second if your absolutely satisfied with the transaction why isn't there a detailed description only 2 words don't count? it doesn't make sense. just like there is a detailed description with service when your not satisfied then there is just as long or longer with someone who is. Very suspicious if you ask me.
I have had nothing but problems with ordering through this website. The first thing that happened was that I accidentally ordered an item twice thinking the first order did not go through. I requested the refund almost immediately, but it was denied resulting in my bank account being over drawn. Now it has been a month and I still have not received the item. And they act like they are not going to do anything if I do not receive my purchase.
Order Number: 1579261693 the refund is not received yet it has been 15 days now never buy from this ripped me off by 130$ i am honestly telling you guys to never buy from this crap site now i am cursing my self for the whole eternity that why the hell did i made a mistake like this $#*! this sucks $#*! on dhgate
Bought a necklace from one of their sellers. Paid by debit card. Got the wrong item. Seller refused to refund me. Customer service intervened and allowed me refund once seller receives item. Returned the item via registered mail. Contacted DHgate Customer Service after 4 months with no refund issued, who replied with the following:
"This is Shirley, the manager of Customer Service and I'm glad to receive your message.
I did the complete research for your case 1573330465 but I have to inform you that your case can't be handled anymore according to DHgate Dipsute Policy.
I totally understand your feelings as a customer and I wish there were more I could do for you but there isn't because we've already done everything in our power.
I'd really appreciate your understanding and I'd be more than happy to help you with any other concerns."
Beware of shopkins products on this website. It's not original with good quality (like the merchant advertised). OMG, who would have thought that there are fake products that legitimately distributed on this website. Even they said you can return if you are unhappy with the products, the answer is no. You are going to lose the money anyway anyhow. The merchant i used is moonlightzhou.
I purchased what I thought were 100% genuine Xiaomi power banks. I even msgd seller 'Globally15' to make sure they were genuine. They told me they were. When my items arrived they were fake !!!! I even got in contact with Dhgate telling them what happened. Yes we came to an agreement but I was going to lose half my money and was told to keep the fake xiaomi which are a fire hazard.
There really isn't any buyer protection. Dhgate supports sellers who make fools of buyers from all over the world. I even proved they were fake but Dhgate doesn't care !!! Its very bad customer service !!! I WILL NOT BE BUYING FROM THEM AGAIN. Sellers should not be allowed to sell products passing them off as genuine. DISCUSTING !!!!
Tip for consumers: Be wary of sellers who claim they sell genuine products. Dhgate condones this. The buyer is the loser not the seller who is selling fake and dangerous products !!!
Photo on the left are the fakes Globally15 sold me and assured me were genuine. The ones on the right are the actual genuine products with sticker of authenticity AND serial numbers that I bought from Hong Kong.
My last review was that DHgate was ok, Well guess what!!!!!! the bastards are doing the same again only with much more money. I had ordered 20 neodymium magnets for $660.us dollars and THEY WERE NEVER SENT, they said they had sent them and gave a bogus tracking number, when they didn't arrive I put a claim in with DHgate, It's now over a month and a continuous flow of emails to which DHgate has only responded twice. the last email from DHgate was to tell me that they have asked the seller to supply a valid tracking number within two days, if they don't they will refund my money. WELL THAT WAS !) DAYS AGO AND STILL NO MONEY.
SO I will never deal with DHgate again. EVER!!!! stick with eBay they fix things immediately
NO BUYER PROTECTION ... NO REFUND... LOST $199 SHIPPING COSTS.
DO NOT USE DHgate UNLESS YOU WANT TO LOSE YOUR MONEY.... There is NO Buyer Protection with this company when they DO NOT adhere to their own policies.
Seller sent wrong item and I was working out shipping cost to resend item back to seller. DHgate approved the dispute / return shipping costs .... that the seller will pay for the shipping costs of the returned items.
As per the DHgate Buyer Protection Policy.....
How do I get the shipping cost for the returned item(s) from the seller?
After you reached agreement with the seller or our Resolution Team decided that the seller should pay the shipping cost, we suggest you pay for the shipping cost first, and send the photo of the package tracking number with the shipping cost to your dispute agent (please remember to tell us your order number too) or leave message to seller, then we can see the evidence. When your dispute has finished, we will release the money to your DHpay account from the seller’s account.
I did exactly what the Resolution Team wanted ...Photos / Receipts and tracking numbers etc.
Well the seller got the returned items and I just got a message from the Resolution Team stating that " Sorry you pay for the return shipping cost. Thanks. ". Now I am out $199 for shipping costs.
I sent messages backs to DHgate requesting the money refund for the shipping costs and I sent their approved dispute agreement between me and the seller back 3 times as evidence and they totally avoided the issue. They gave me big the run around. Now they have my $199. Their solution was to send me a message that they are going to close the dispute.
As a warning to other buyers .....DHgate has ..... NO BUYER PROTECTION.... NO CUSTOMER SERVICE...NO REFUNDS.
Normally with a site like this, you would look at reviews for sellers and products to see which ones are good and which ones are going to try to scam you. But for this site you can't do that because the 5 star reviews are paid for. The sellers actually pay the cutomers after sale to give them a 5 star review. I was just offered $60 from the seller "hf_glass" to change my one star review. I told them no, I want everyone to know that you are a scammer. I hope everyone else would do the same. Its a shame I won't get my money back, but its necessary to stop other people from being ripped off.
And shame on Dhgate for letting their site operate like this. Very shady way to do business.
I tried ordering the same item from a similar site last year. It didn't work out. My daughter found her dream dress again this year but on this site. I checked out the individual seller this time...lesson learned last year. Though the seller was new they had good reviews (lovewedding888). I decided to try again. No shipping fee and the price was unbelievable. In about two weeks we received bthe dress...just as expected. It is so beautiful and good quality. I cant believe what I paid! My daughter is so very happy and so am I!
I ordered some Nike shoes from this website. They took my money, charged my credit card. Then i received an email telling me that my order will not be processed until I send them a photo copy of the front and back of my credit card! I replied and told them I would not do that. They replied with "you can trust us". I have never, ever, ever, been asked to give photos of my credit card! When I told them I refuse and to please refund my card, they did and in their comments they said "Customer demanded a full refund". Avoid this company!!!
Ordered a self balancing electric scooter 9 days ago the shipment company was DHL the tracking number was still providing "shipment information received" I called DH UK to get some further informations they said the parcel was not even received... so i decided to open a dispute and 4 days later the seller accept to fully refund me and guess what ??? the payment return will take like 10-15 days in order to be proceeded !!!!!!!
Contacted the customer service chat to ask them to refund me through DHpay account as it takes only 1-2 days to get my payment return and obviously it's not possible as i made the paid with my credit card.....
this was my first try to order at DHgate.. At first, I was hesitant because of the bad reviews and low ratings.. But i have to use their site as it is the only online shopping site wherein the spy wristwatch i wanna give my fiance is available.. but since iv been using other online shops for years now i know that you have to look at reviews and rating of a particular seller first before placing ur orders.. my first attempt to order the said spy watch was not a success as the item has been already sold out at that particular seller's store.. but the seller (adeals) had been so honest and apologized for the inconvenience it caused me.. we came up to an agreement and refunded my money.. according to DHgate, i need to wait for 10-15 business days before my refund would reflect on my account.. but upon checking with my bank, it only took 7 days before a reversal has been made.. DHgate's customer service as per my experience is very helpful and always available anytime, any day.. ordering the spy watch with another seller (digitalschina) at DHgate has been a smooth transaction as well.. unlike what other claims that at first, they will give u an invalid tracking number, as for my experience, they have given me the correct tracking number.. but as noted, it wont be immediately available for tracking at the courier's website.. it's been noted that it will be available within 5-7 days and yes after 5 days, i tried to track my order and presto, i get the updates and info i needed to know.. so i hope people will give DHgate a chance.. And like what I said, check reviews and ratings of a particular seller before ordering from them.. Definitely, this wont be my last time to order from this site..
Ordered camera lens, good price, but instead got a sleeping mask. The merchant sent me 4 different tracking numbers, one of which supposedly a gift item (the silly mask), it was a rather poor joke. I got my money back but what a waster of time, especially this was for my partner's birthday gift.
I order a few items which i paid and when i check my bank account dhgate extra charge me $54 + $76 which mean $100++plus. I contact them and show them the proof but they are not helping at all. They even ask my card number and the authorization number so they said they can check the problem. Without a doubt i gave it to them. Cant belive im so stupid
I bought the magic mirror skin analysis 8 months ago from this website and now it doesn't work anymore. I contacted the seller for over 2 months now. She keeps asking me to fix it myself. I told her I am not a computer tech, I don't know how doing it. Because I just wanted my machine to be fixed, I told her I will pay for it to be shipped both ways, pay for her tech to fix it. Email her 100 times with nothing to be done on her part. So, I contacted the DHGATE company,they keeps promising to take care the problem. Now, its 2 months still nothing has been done. The machine still broke. I am so, so ANGRY and felt STUPID. Because I wanted to SAVE couple hundred bucks . Looks at what happened to me now. Out $2000 dollars , no equipment to work for my clients. PLEASE, PLEASE NEVER EVER BUY ANYTHING FROM THEM EVER. YES, YOU SAVE COUPLE HUNDRED BUCKS, BUT WHEN THERE IS A PROBLEM NO ONE CARE OR TAKE CARE FOR YOU. IT NOT WORTH IT AT ALL. I AM NOW OUT OF $2000 DOLLARS. HU-HU-HU. MY MISSION NOW IS TO DO EVERYTHING IN MY POWER TO WARN PEOPLE ABOUT THIS COMPANY. "
I placed my order on 23/July/2015 15:00PST, my account was debited 23/July/2015 15:11PST. I intentionally choose a seller with a 3 day turn around. It has now been over two weeks and the order has still not been processed. I'm told it is my responsibility to contact the seller.....
If you are willing to write a review, please take the time to file a complaint against DHgate with the Federal Trade Commission. We have a Government that can explain to the Chinese that "Most Favored Nation" trade agreement can be lost. DHgate is running a criminal enterprise(IE something for nothing). If everyone that has posted here had filed with the FTC either DHgate would no longer exist, or DHgate would be an honorable company.
Comply with the requirements of DHgate, and the first time that your email goes unanswered, file a complaint. Every 14 days thereafter file an addendum to the complaint. As Americans we have the most powerful voice on the planet to stop this "lying thief". Henry James
Tip for consumers: DHgate is earning a fortune in short term interest by holding all these payments. That interest is the ONLY reason DHgate is on the net. Lets put a stop to this "lying thief"Ask Henry about DHgate
I placed 3 orders and I received two of them timely. When I tried to track the third order the post office said it was not placed and not in the system. I checked the order number and email and then tried to contact customer service multiple times and every time I tried they were not available or their website was not available, They still send me emails about new products. I would just like the products I paid for.
Order Number: 1575798564
Order Time: 06-08-2015
I placed an order on this date. The merchandise that the seller sent me did not match the description. It was a lot purchase in which the items were advertised as individually boxed but they were not. Items were poor quality counterfeits with misspelled words, etc. I requested a refund. DHGate has made me jump through all sorts of hoops including pics, videos, and covering the cost of $90 return shipping for which I'm supposed to be reimbursed. The seller received the package three days ago and I still not have been given a refund. Customer service claims that they need to contact the seller to assure the package was delivered and contents are correct.
I USED TRACKING THROUGH UPS. WHY WOULD YOU GIVE THE SELLER AN OPPORTUNITY TO LIE AND CLAIM THE PACKAGE HAS NOT BEEN RECEIVED OR THE CONTENTS ARE INCORRECT? THE SELLER ALREADY TRIED TO SCAM ME ON THE PURCHASE. NOW YOU ARE GIVING THE SELLER THE CHANCE TO SCAM ME ON THE REFUND.
What kind of crazy logic is this?
Last time I'll ever bother dealing with DHgate customer service. I lose $640, lesson learned.
DO NOT EVEN CONSIDER SHOPPING ON DHGATE UNLESS YOU WANT TO BE TOTALLY RIPPED OFF.
If I could give DHGate zero stars, I would. Broken product, dishonest "customer service" and promises not kept.
I ordered an item which, upon arrival, did not work. After jumping through dozens of hoops (I'm very persistent) including having to send a video in their specific format "proving" the item did not work, I returned the item.
In numerous emails and in messages back and forth on their web site, they assured me the seller would be responsible for the return shipping cost. I even pointed out to them that the return shipping cost would be almost as much as the product cost, to make sure they wanted me to return the item rather than throwing it in the trash. They emailed me back with a confirmation that yes, the seller would refund me the return shipping cost. This was a lie.
At some point I felt uneasy about the transaction and started saving screen grabs of the onsite message exchanges (which are stored in different placed on the web site -- nothing is straight forward). I also had all the emails. Thirty pages of documentation.
Before the reimbursement was settled, they sent me an email saying that, now that the transaction was complete, they wanted me to rate the company. I said no way, of course, because I had not yet been reimbursed. They sent this stupid email three times!
My instincts about DHGate were correct. As soon as the item was mailed back, and I asked about the promised reimbursement again and again over the next two weeks, they deleted from my account on their web site all traces of the order and all the messages. Like it never happened. Unbelievable.
Unfortunately, although I paid for the return shipping with a VISA, I have no way to dispute the charge, as the payee is the U.S. Post Office, not DHGate.
Lessons learned: 1) Never, ever buy from DHGate; 2) Always do an internet search for reviews when sending money to a company you have not previously done business with; 3) Keep copies of documentation and correspondence in case of a dispute; 4) Buy American whenever possible. If the transaction goes wrong, you will have much better avenues for resolving it.
DHgate seller hope12 is a liar, constantly changing tracking numbers. I have been waiting for a week and no working tracking number was provided. (before buying seller said he has shipping ready and it will be shipped right away). No actual help from DHgate have been received. Now I have to open a Dispute and wait for even more, to receive my refund. Don't do any business with them, if you value your time, and money. Hope12 and DHgate company are the worst suppliers I have ever had a deal with.
I purchased a emerald green dress from this stupid company DHGate - they sent me the dress but the wrong size - thinking it would be very easy to change this I informed them that the dress was lovely but wrong size - the saga begins. I contacted the seller and addressed the problem - they informed me in broken english that the right size was sent to me - I informed them that it was not the right size and explained that it was probably a size 10 and did not fit me in the breast - they asked me to bring it to a dressmaker and get this altered as there was extra material for me to get it enlarged - I brought it to 3 dressmakers in Australia (even find a chinese one) who all informed me that there was no material to enlarge the dress - the dress could not be altered - it would never fit me - I sent pictures to qualify this and they kept writing back that they were not taken properly and would send me instructions - never received them - DHGate head office finally accepted that the dress had to be returned and my money refunded but that I needed to send the dress back and gave me instructions on how to send them the tracking no. so they could refund me. What a joke - I was suppose to get the return address from the seller (Ballyho) what a fabrication - They lie and continuously lie - The seller kept coming up with solutions - $30.00 refund or how about keep the dress and they would make me a new one as long as I paid $40.00 extra for delivery fee but never was I given a return address - I kept writing to Head Office saying I was happy to return the dress but I could not get a return address from the seller - They ignored me pleas and after 5 days gave my money to the seller because I never sent them a tracking no.
- Do you believe this company. The seller did write back and say that they had received the money but were happy to make me a new dress as long as I sent them positive feedback - I couldn't believe this - Why not blackmail the buyer (me!). These people are disgusting and lie through their teeth. The last response was that they sympathises with me (the customer) but their hands were tied and they couldn't do anything.
I have never in all my lifetime met a disgusting bunch of decrepits like this company. I hope alot of people read this review as they need to know that this company is appalling. I have left out a lot of the saga that happened but I feel the gist of it is here.
Please if your thinking of buying from this company DO NOT!!!
I have had communication from DHGate which have told me that they
have looked at my case and will be sending me a full refund in 10-15 days.
I will keep you posted.
At this stage I haven't received anything.
They also said that they will keep reins on their seller.
On 24 July 2015 they informed me that my order had been cancelled and that I would receive a full refund within 2 business days. The time has passed and no refund - this company is amazing. Let's see what they can do next!!!
Latest and best outcome: 8 August 2015
Went into my bank account yesterday and guess what I have received a full refund from DHGate - it is amazing what you can do when you let the world know that you have been treated wrongly.
I take my hat off to DHGate for doing the right thing and also for giving me a $10 credit which I have utilised and bought myself a pair of sunglasses.
After spending some time reviewing some fishing items that were advertised I ordered some equipment and told a lot of people about the amazing prices. What a mistake that was as when I finally received my order it was not as I ordered.I tried to call and tell someone what had happened but there was no one to talk to. I then sent an email back about the end of May and asked about getting this resolved. To date (July 8/2015) and I am still waiting. MY ADVICE TO ANYONE DON'T DEAL WITH THIS BUNCH OF CROOKS !!!!!!!!!!!!!!!!!
I place some orders on DHgate though Chnprice, it can help me find other sellers and the same items by searching image. “Price Tracker” of chnprice is my favorite function. In a word, everything good, received on time, nice package, cheap prices. Help others learn about this online business.
Thank you Chnprice.com
Dhgate are useless when it comes to customer service. I bought obd tester from a seller called obdfactory. turned out to be fake and non functional, instead made my car faulty. Cost me more on repair bill. I returned the unit after seller insisted i return the goods for a full refund from UK to China. Cost me another $60 to return something worth $170. I returned a faulty item back to seller and provided tracking number along with evidence. It has been over 2 weeks and the tracking shows the parcel has been delivered and signed for. Now the seller says they didn't receive the item. I posted the evidence to DHgate and they say they are waiting for the seller to confirm it has reached, even after I shown evidence along with tracking,
I have previously purchased a nutribulliet, within 6 weeks it no longer works, the product is under guarantee and I have made contact with nutribullet web site but unfortunately they only deal with american custom. I cannot get onto DH website as they do not recognise my password even though I am sure I have entered it correctly so there is no way I can get a refund and return the product. I will be taking this matter further if I get no result as I am disgusted with service.
THE WORST EXPERIENCE to deal with a company
I have placed $700 for an order in june 26 it was supposed to be shipped by seller on 27th.
what they did was to give me a random tracking number to put me on wait for some time but after 2weeks there was no update on tracking number (which was false from the begging I believe).
After that i asked the seller what was wrong with the tracking number he answered me with an excuse he said that my items was in custom check!! which meant that I’m not going to receive them any time soon
after that seller was not responding to my messages anymore, then I talked to the agents of DHgate for 4 times but they never helped me at all what they did was just to waste a lot of my time and put me on hold they asked me to wait for them to process which would take them forever
the funny part is if you dispute the trade and if they accept it, it will take them 10 WEEKS to give your money back!!!!!
total waste of money!
I bought a dress from them thinking that even if it was meh, I was still saving money. It didn't come as the picture (but I somewhat expected that). However, the dress didn't fit AT ALL. They said if I returned it that they'd fix it and send it back and they NEVER DID. So not only do I not have a dress that I can try and resell but they won't return my money either. The seller completely stopped replying to my messages and customer service is a joke. They say they'll get it done and just keep sending me in circles. I give up.
WILL NEVER EVER BUY FROM THEM AGAIN.
I'm getting married on July 19th, 2015. I have a beautiful dress already from a local vendor and wanted a lighter dress as a second option. I looked through the DHgate website and found this beautiful wedding dress and ordered it. It got here on a very timely manner. However, when I opened the package and look at the dress i was in shock. This wedding dress had stains on the skirt and the under skits. It looked cheaply made and one hip was larger than the other hip. The shoulder straps where too long so the dress kept falling off. I emailed them of course, with my concerns and they told me that i could just send it back and get a refund. Well, reading through the reply it said that I chose to pay for my own shipping back even though I had an option for them to pay it. However if you click on them to pay for shipping, it goes right back to the purchaser ME paying for shipping??? WTH? I emailed them again that I DID NOT WANT to pay for shipping and that they should. Took them days to respond with the same exact answer, they will refund money if i send back dress. OK, so I send them another email with the same exact thing. and they said the same exact thing back except they mentioned that they need a tracking number and that it would cost me around $30 to send it back. I went to UPS and they told me that because of the address of where the dress is going to in China, It would cost me over $300 dollars for a $139.00 dress to ship it back and get a tracking number. This is ridiculous. I rater burn the damn thing before I pay over $300 bucks to send it back. Now I'm stuck with it, stains and all and can't even sell it to someone )-: Thanks for nothing. This is the second time I ordered from China. One was called Rosegal and now this one. Same exact experience. SUCKS!! So upset with myself for not learning from Rosegal not to order again, trusting another Chinese website AGAIN. Won't be made a third time though....
I bought a dress on this site to save some money as my formal is in 4 months. The dress they gave me was completely the wrong order and looked nothing like the dress i ordered, and is the wrong size. The dress numbers are both different and I stated that to them and they said that it was the dress i ordered. they wont give me my money back.
I wont be going to formal because i spent the money i had on that dress. :(
DO NOT WASTE YOUR MONEY.
I placed an order for an outfit for my niece's wedding. I gave the seller my exact measurements to make sure there is not confusing over size. I got an outfit 2 sizes smaller. I cannot wear, and nobody I know can wear it. I paid 200 dollars. The seller refused a return, and offered to give me 0.1 dollars (one cent). I took a picture of myself wearing the outfit to show how small it is. Dhgate released the money to the seller because in their opinion that is not sufficient evidence. Please do not buy from DHgate. It is a waste of money, time, and energy.
I ordered and received 11 LED light bulbs from DHGate (seller was buytoo). However, the bulbs I received were 5 W, instead of the 12 W that I ordered. (also, I ordered one of them to be dimmable, but none was). I sent a message to the seller (buytoo), but after a week I did not receive a response. So, I started the return process. Before DHGate would approach the seller for a return, they needed me to send them "evidence" that the bulbs were the wrong ones. The bulbs had absolutely no markings on them, even though they were advertised as Cree bulbs. To make a long story short, I eventually sent DHGate a picture of the 11 bulbs, with three of them plugged into a power meter. The power meter showed 15 W. This was accepted as evidence. I asked how many of their customers would have a power meter? What else would they have accepted as evidence? But I got no response. I explained that the other companies I have dealt with would just accept back the merchandise, with no hassle. Now, after being assured that the seller would pay the return shipping, I was informed that I would need to pay the return shipping, and then get reimbursed once the seller has received back the bulbs. Well, not quite, there was a handling fee I would have to pay. At this point, I decided not to throw good money after bad, and I stopped pursuing the "returning" of the bulbs. I gave 1 star instead of 0 stars, because the bulbs, albeit the wrong ones, arrived in good shape in good time. There was a mediation process, although it was seriously flawed. I definitely plan never to deal again with DHGate.
I placed an order then received notice that ship date was later and would be delayed due to a Chinese holiday. I immediately contacted them to cancel. Their "guarantee" says they do not pay seller until item is relieved. This is false. They would not give me a refund, so I am out the item and cash in time for my event. They said the seller had to approve, but the seller declined. Now my only option is to dispute it. What a huge hassle and I'm guessing it will not happen any time soon. their garuantee is a scam. It's a false promise.
I have been shopping off and on on dhgate for the past few years.
Their orders have always taken quite some time to finally arrive(1-2months). Which is to be expected. At those good prices, free shipping, and them coming from China, of course it's going to take forever.
Every thing I have ordered in the past, has been accurate.
I never contacted the sellers, but I can see why returns would be a hassle.
With my personal experience, I really have no complaints.
Just be patient:]
Nice to hear from you I have listed my request below
1- you did not send the product that you advertised
2- the product you sent is any empty disc
3- I will not pay return shipping to fix your mistake
Seller pays shipping
raceauto_tech 2015-06-15 11:25
Thank you for your reply!
You mean the CD is empty , right ?
The product have other problem ?
If the problem is product software , you can close the disputes , and tell me your email address.
I will send the software download link to you , you can download it .
Because of transport problems, CD is easy damaged, so we send all softwear online, if the customer CD broken, we will send download link to customer , it is convenience and safe . hope you can understand .
Looking forward to you can close disputes, and tell me your email address !
camiesmom2 2015-06-15 13:47
1- It is software and false advertisement
2- I have already heard about your download links (trojans, malware and spam)
3- I did not order a down load link I ordered a 3 cd set like the picture shows.
4- This is not China this is the U.S. and here you sell what you advertise or it is called fraud
5- I do not buy fakes I paid full price for a real product and that is all I will accept (NO FAKES, NO FRAUD)
6- You mailed the fake disc now you will pay the shipping to return it to you.
7- I will not close the case
8- Please post the link for my prepaid return postage through (UPS,FedEx, or DHL)
raceauto_tech 2015-06-15 17:40
Hi dear Matt,
Thank you for your reply!
I am so sorry, I forget told you!
The diagnostic software in your country, It will be mistaken for a virus, before you used it or open it,
you must turn off antivirus software , and your laptop, you'd better just do diagnostic , please do not do other thing.
You can try it again dear .
All market software (CD) is same, you can check other China suppliers, then you will find that.
Diagnostic computer with tool for car, truck , or motorcycle, you'd better do not connect internet and do other thing, because the computer and tool easy broken .
The product itself is ok, no problem .
If you do not need this tool, you can send all product back dear , and please send them by EMS, we just can accept it.
Thank you very much!
Any questions if you have , please feel free to contact me!
camiesmom2 2015-06-16 04:24
You said previously "because of transport problems, CD is easy damaged".
1- So why have you not even taped the sleeve closed
2- You shipped my CD with the flap open and the cover face down so it could not close yet you warped and taped the whole package air tight
3- By the evidence, you wanted the CD to be damaged by purposefully not packaging it properly, yet it was still readable and it is EMPTY (FRAUD)
4- You did not send a link for prepaid return postage
5- There is no EMS in my state
6- You said "All market software (CD) is same, you can check other China suppliers, then you will find that." I did not buy from them I bought from you and you advertised with a picture with 3 CD's that were factory produced not a generic reproduction.
7- You shipped a a single generic disc that is empty.
8- All you have given is excuses for why you cannot deliver a good product. ex.(I do not ship CD's properly they get damaged, downloads will be mistaken for a virus) WHAT A JOKE
9- I need a prepaid shipping label for UPS or FedEx or USPS and a full refund I will not accept anything else and I should expect no less from a real company
10- If this was an American company I would of had a refund and an apology with actions long ago but all you give is a VICTIM attitude about how you cannot fulfill your obligations as a seller.
Tip for consumers: Do not give out your emailAsk Matt about DHgate
This was the worst purchase ever from DH gate as the product did not operate as it was advertised and flew off into the distance to be lost in dense rainforest. The seller and DH gate have NOT been very unhelpful and it was an expensive waste of time. I would warn everyone not to use this site as they sell defective products with no backup service.
And now that they have contacted me and supplied me with a link to the complaints section of their website.... The site won't allow me to upload the mandatorily image before I can submit my complaint.
Tip for consumers: Save your sanity and your money and avoid DH Gate !!!Ask rob about DHgate
DO NOT BUY FROM DHgate!!!!!!THE SELLER ask for over 400.00 for shipping after the ad said free shipping.i put in a refund request and the seller turned it down,promise to give me free gifts if I would just pay the extra shipping.DHgate has done nothing to help.they still allow the seller to keep the free shipping ad.even after DHgate agreed that the ad said free shipping..THE SELLER WILL GIVE YOU A BAD SHIPPING NUMBERS.after you find out that the number is bad,They will give you another shipping number after 10 days .that new number makes the refund process start all over.DHgate customer service does nothing but tell you what you want to here.i am trying to get Master Card to stop doing business with them.Everyone needs to call there credit card company and report them,put them out of bussiness.
I had cancelled my order after I received calls from the manufacturer in China. My conversations with them made me uncomfortable buying my wedding dress from them. I verbalized and communicated via email through dhgate that i wished to cancel my order. The first dress arrived 3 weeks later and after frustration trying to return it and the dress fit well I decided to keep it. I had clearly canceled the second dress. I then received a notice that they refused to cancel the order as they had already bought the material and started on the dress. This was not a custom dress and 4 weeks later. They also suggested I sell it here in the states and make money. The dress still arrived. I then again tried to return the dress and explained that this dress did not fit. Because I did not include a picture of myself in the dress which would reveal that my breast were more exposed than I am comfortable doing, I was not allowed to return the dress. Also, during the process I would explain why I wished to return the dress but the case was closed with little communication and before we could come to an agreement as to how to show the dress did not fit. This was with mediation through dhgate.