CheapAirReviews 363

Usted compra un bolero y lo quiere Cancelar a los 10 minutos y le cobran 61 dollars es un pesimo lugar por favor no compren boletos con ellos

After buying tickets and getting confirmation number, when I got to the airport to board my flight Cheap Air had canceled it and I never knew. My wife and I lost our flights & trip.

I was traveling to Florida and I received an email that my flight had been canceled by me so immediately called and tried to explain to them I hadn't canceled my ticket the first supervisor I spoke with hung up on me and the second one told me there was nothing they could do so I was out the 200.00 and had to purchase another ticket because they couldn't get me another flight or credit. I will be sure to tell everyone I know about this experience.

CheapAir.com changed the date of the outbound flight on my roundtrip flight, forcing me to cancel the trip and now they will not refund the purchase price of the return ticket.
I purchased a roundtrip flight on CheapAir.com. 2 days later CheapAir.com changed the outbound flight to a different day, forcing me to cancel the trip. Now, they won't refund the ticket price of the return flight. They say because the outbound flight is a different airline than the return flight, they can't refund the ticket for the outbound flight.
I was never warned that if one airline canceled a flight, I would not be able to cancel the return flight. CheapAir is saying I purchased 2 one-way tickets. This is very deceiving, as I purchased a "roundtrip" flight – NOT 2 "one-way" trips.
I'm surprised CheapAir operates with such disregard for their customers and is allowed to break numerous laws with the deceitful practices.

I purchased a couple of tickets for my elderly parents. I cannot believe how unhelpful and disrespectful some of the agents are at CheapAir. Nobody is responsible and nobody cares about any issues after you purchased your ticket. I am so disappointed and will never purchase a ticket from CheapAir and I recommend all of you to avoid reaching out to this company. If you are so lucky and if you would need to speak to an agent on the phone sometimes you have to wait over an hour to get connected. There is very poor communication between CheaAir and airlines. My job is meeting customers everyday and I will definitely talk about my bad experience through out my life. I recommend all of you to avoid reaching out to this company for the sake of your time and money you spend. Cheers

So I booked over the phone and scored a great deal from boston to miami in march 2019 for our cruise. Minutes later I receive an email to call cheapair back. Ofcourse the attendant that helped me quoted me too low on tickets, eventhough they charged me already! I agrued, they didnt care. So fast forward closer to my travel dates, I call cheapair and airlines to confirm my tickets, all set! Covid19 happens and our trip was cancelled. Probably a good thing because they only purchased us one ticket there! We used 2 different airlines and they blamed jetblue for not accepting our reservation? So when my credit was issued, they only issued for 1 ticket? No credit, no apologies, they were just happy I noticed this error!? Never again. Also, when I contacted by email it took so many attempts, they kept saying they couldnt find my booking number and to try cheap o air.com because people mix them up. This was my first time buying flights and I only will book with airlines directly. What I liked about cheapair is you can use a pay over time thru affirm at checkout.

I have booked many trips through this website and have never had an issue and have never had to cancel. I just recently book a flight and hotel on 8/30/2020. The cancellation policy was that I'd have to cancel by 9/15 by 3pm to cancel with no penalty. I left my first email, because that's the only why they do their cancellations, on 9/6/2020. No one responded. A few days later I wrote another email with nothing. I started to panic since we were not getting close to the cancellation deadline. By 9/15/2020 I had left 3 emails and called various numbers, including the hotel directly with no answer. I finally got an answer and can you guess when? Yup your right on 9/15/2020 after 3pm! They told me that I could only get half my money back because it was passed 3pm that day! I emailed screenshots of everything I did to try an cancel and they didn't care. Then I got a message back saying that now I can't get any of my money refunded to cancel. I had to send them the screenshot of THEIR policy where it states clearly that I an due a refund. They also told me that I didnt put my booking number when I tried to cancel and that they emailed me. That was a lie because I never recieved anything. They had my email that I booked with. They have horrible customer service and they do everything they can to not have to refund your money. I will never use them again!

Had to change flights due to COVID for two different people from two different cities to get us on the same international flights with connections, sent my preferences in an email to *******@cheapair.com as they request when you call and I got a call back maybe an hour later confirming any changes in flight prices and verifying my new flight info. Very friendly, efficient, I honestly put it off because I assumed it would be a nightmare, glad it wasn't at all difficult or stressful!

I had requested a refund on my tickets due to COVID-19. I didn't really expect to get a refund... maybe just credit... but the refund was preferable due to me currently being unemployed as a result of COVID-19. The customer service representative, Danish (his first name) was amazing. He was very understanding, polite, professional, prompt, and was able to get a refund for me. It was honestly the best experience I've ever had with customer service... in ANY industry.