On 2/20/13 I tried booking a flight to Hawaii. After completing all the required information I received sold out. I tried back later that day same flight # and price was available. I completed ALL the information again and received SOLD OUT. I call the phone # to find out if this was a scam or what. The lady I talked with of course couldn't find the flight I was inquiring about. She put me on hold for 25mins came back and said a supervisor would call me back. She knew I was frustrated with their site offering the same flight over and over then sold out. The supervisor never called! Today 2/22/13 I went back on their site check flights and the same flight was offered that was sold out days ago. So, again I tried and after completing all the information I received another sold out. I believe this is false advertising. I travel at least 4 trips a year and I will NEVER use this site or recommend this site. It's a waste of precious time. I understand flights sell out fast but to keep offering knowingly it's not available is poor customer service! THUMBS DOWN TO THIS SITE>> DON'T WASTE YOUR TIME

They have great prices and are very competitive with other similar sites. I also like the way they compare and contrast prices so I know I'm getting the best deal.

this agency should be close, negative rating on customer service and thier business,can be trusted and just a pain in the heart..

Excellent experience all around and the price and service was wonderful

I called an made my reservations in November for a trip leaving on December 20
Everyone I talked to was very efficient and extremely helpful- I need a wheelchair
at every stop -- this was not a problem and when I got to my destination it was not a problem either. I would recommend Cheapair.com any time

Horrible website, I book a nicely priced international ticket then they email me telling me that the billing phone number on the card was wrong (which it was definitely not!!)..so the fare went up, I rebook the ticket at a more expensive price, then you guess it! They call me a few hours later and tell me that the fare was wrongly priced
(not $900 but $2581).
Do not use them!!!!!!!

Do not use, charging credit card first, declining you next for onsite unwritten reasons then keeping 10 days the money thru refund.

Horribly rude customer service, talking as if the make you a favor talking to you.

I booked a flight with Cheapair using Air Transit out of Dublin (Flight 235 on May 27th,2010. Supposed to be direct to Toronto @ 12:45 PM. As it turns out the flight actually leaves @ 11:50 AM and stops in Montreal. Worst of all Air Transit tells me that flight 235 was always leaving at 11:50 and always stops in Montreal.How could CheapAir get it so wrong?Also when I went to complain about this they did'nt want to hear it and tried to put the blame on Air Transit...NEVER USE THEM...THEY ARE RUDE AND UNPROFESSIONAL.......Liam

Cheap Air NOT so CHEAP - DO NOT USE THIS web-site when so many others to choose from..

no customer service

no travel "vouchers" for future travel if airfare has gone DOWN

don't seem to mind that they loose customers due to poor service

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sandy h. Worst service ever!!Had to cancel trip to Germany. Send them medical documents as requested. Long story short U.A, stated they did not receive my documents so no longer titled for refund. Ticket cost me $1.928.00. Planing to file law suit against company.

10/23/11  •  Votes (0)