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Cash4Laptops
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cash4laptops.com
Illinois
1 review
0 helpful votes
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Stole my phone!
March 11, 2015

After getting a quote for $197, I sent my iPhone 5 (in perfect condition) to this company. They "inspected it" and told me it's only worth $31! Now, there's no way to get it back! I've spent over an hour on hold with no results!

Date of experience: March 11, 2015
Nevada
1 review
2 helpful votes
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Quoted over over $150 for an iPhone 5, and got $15. I am embarrassed I didn't do ANY research before mailing in the phone. I emailed about the $15, and they emailed me back saying I could call customer service. I don't intend to be on hold for close to an hour, to have them offer me $20 more similar to other posts I have seen here. I am cutting my losses, and getting the word out about this company.

Definitely a bait and switch scam regarding how much thy initially say they will pay, compared to what they give.

Shame on you Cash4Laptops.

Date of experience: November 19, 2014
Maryland
1 review
1 helpful vote
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These people are CRIMINALS! Do not send them your phones or laptops. I had a brand new Samsung Galaxy S5 and they offered me $373. When they received my phone, they said they'd pay me $56. I did some research and found out that this company does this scam all of the time. I called the company, and luckily they matched the Gazelle price of $190. They bait you by offering more than any of their competitors and then offer to pay a fraction of the original offer after you mail your device to them. It's time to sue this group and put them out of business.

Date of experience: December 22, 2014
Ohio
1 review
0 helpful votes
Follow Leslie B.
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VERY unhappy and have nothing to show but $7 when they promised me $50. I would have given the phone to my son! A joke because they promise money you never get; they promise you will get your money in a day or two after they receive your phone and it took a full two weeks. I called everyday, never reached anyone and was disconnected each time due to "heavy call volume" Yeah Now I see why! Don't use them. PERIOD!

Date of experience: February 7, 2015
Alabama
1 review
0 helpful votes
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I hate this company. They lied lied lied.
Quote: $237
My email after inspection $ 37

Umm. Thats absurdly low. Well I asked why so low. They said we checked gazelle and they can offer $110. I say please wait until I authorize decision

They basically said okay you have a week.
I cal back 3 days later and ask my ipad be sent back. Woman was so hostile and threatened to hang up because I spoke over her.

I hope they all get rat poison in their food and their eyeballs get infected with cyphilitic maggots these scum of the earth.

Date of experience: April 16, 2015
California
1 review
1 helpful vote
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Complete fraud!
November 25, 2014

Complete fraud! You have 3 days to request your device to be returned, yet they are not open on the weekends (clearly stated on their website) and the weekend is included in the 3 days. So if you get the email on a Friday after 4:00 pm, you are SOL. How is this company still in business? Where exactly did their "certified technicians" get their certification from?

Date of experience: November 25, 2014
Virginia
1 review
2 helpful votes
Follow A C.
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I have to agree that this is a scam site, and I, too, wish that I had read these reviews before I made this mistake. I received a quote of $128 for my iPhone 4s that was in perfect used condition. I received no notice of their review of the phone, just an email from Paypal informing me that I received $10. I eventually got through to their customer service and, after much discussion, was given an additional $30. The guy on the phone claimed this was their "break-even" point and that there was a problem with my phones volume, some scratchy sounds, and some scratches on the case. That was simply untrue. He even backed down a bit on the descriptions of what was supposedly wrong with the phone. It is apparent that this company pulls in customers by setting quotes that are higher than other companies and then lies. They should be investigated and shut down.

Date of experience: September 23, 2014
District of Columbia
1 review
3 helpful votes
Follow Terry B.
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Exact same problem as A. C. I sent in a very well preserved 64gb iPhone 5. There was some wear around the edges but otherwise great condition. Their site said $307. I sent it off and received an email that they had gotten it and were looking it over. Never another word until $24 showed up in my paypal. After many calls and waiting on hold, they said they sent me an email on the 27th with my quote that I could have rejected then. I scoured my email and no such communication exists. I can't prove that I didn't get it, but I did not. They gave me another $51 but told me my phone had already been taken apart. I'm going to file with the DC Attorney General for fraud. Anyone have any other ideas?

Date of experience: November 6, 2014
New York
1 review
2 helpful votes
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The price quoted was not anywhere close to what they gave me. Contacting them via phone took several attempts and over 40 minutes on hold and my last voicemail was not responded to. They kept changing the reason for the difference in price when I told them that what they were saying was not accurate. They stated DVD drive not working and I know that it was. Finally they said the market fluctuates and the price could change 90% in one day. Very dishonest in my opinion.

Date of experience: October 18, 2014
Florida
1 review
0 helpful votes
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Received nothing
July 5, 2015

Got a quote for a iPad for over $100 once they received it they priced it for $24. Tried to talk to someone but never got an answer. Then they took the $24 back from my PayPal account. They stole my perfectly good iPad.

Date of experience: July 5, 2015
California
1 review
4 helpful votes
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Scam city!
March 27, 2014

Scam city! They guoted me $230 for a brand new I phone 5 that I had for 2 months. Got the call today and it was $70. It was a brand new phone people! The only reason I was selling it was that I had it ATT and moved and had no reception so I switched to Verizon and they required a new phone purchased from them. Hmmm... yet another scam? DO NOT use Cash4laptops!

Date of experience: March 27, 2014
Illinois
1 review
2 helpful votes
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I wish I read these reviews before deciding to use Cash4Laptops. I decided to use them over other sites because the estimated return was more. I was selling an iPhone 4 and a 4S (broken screen). I was estimated at around 180 for both and sent in my phones. I received a call saying they had my devices and were ready to credit my Paypal account by the next day. Stupid me, I didn't ask how much. I figured they would stay true to their estimate as the descriptions of my phones were true and when I had used Gazelle in the past had no problems and received the exact amount they had estimated. The next day I was credited $30 FOR BOTH PHONES. I called back figuring there was a mistake and was dished a load of BS about the quality of the phone with the cracked screen and that the other had no resale value and was essentially a "paper weight".

Date of experience: May 13, 2014
North Carolina
2 reviews
3 helpful votes
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This company is not a respectable company... They con people with fake offers and once they get your device they don't honor the price they quoted. I was told I would get $283 for a iphone 5C that was in excellent condition less than a year old. I received an email that $32 was deposited into my pay pal account... Unacceptable. I called and after waiting 45 minutes on hold I spoke to someone and after being told a bunch of non-sense I was then offered a $100... Still unacceptable... I requested that they return my device and I would return the $32. I also filed a complaint with the BBB. I advised them I would not close out my complaint
Until I received my original device back in the same condition I sent it in. I would not recommend that anyone... Unless you are hard up for pennies to sell to them. You will not get what you will be expecting.

Date of experience: September 22, 2014
Florida
1 review
0 helpful votes
Follow Robert F.
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Man I wish I had read these reviews first. I was offered 279.00 for a new unlock IPHONE 5. They sent me 46.00. I am unable to get through. They do not answer text or emails.

Date of experience: February 4, 2015
Texas
1 review
6 helpful votes
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Was quoted $40 for HP laptop with bad hard drive.
Took 2 weeks to receive their paid shipping box.
Took another week after they received it for them to tell me they'd pay $5.
No explanation- no offer to return the laptop if I didn't accept $5.
They said to call them or respond to the email if any questions.
Can't get a real person to respond by email: they want me to call them between 8-4 PST.
Stay away from cash4laptops. Have dealt with gazelle.com before- they are a legitimate operation- not cash4laptops

Date of experience: April 7, 2011
Michigan
1 review
0 helpful votes
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CROOKS
November 30, 2014

CROOKS - offered me $163 for my iPhone 4S and then sent me $11. Tried to reach them repeatedly, waited on the phone, left message but could never get through again. STAY AWAY. DO NOT DO BUSINESS WITH THIS COMPANY - THEY'RE CHEATS!

Date of experience: November 30, 2014
Virginia
1 review
2 helpful votes
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I had received their generous offer of $5 for a gently used iPhone 3GS. After a heated argument with their customer reserve rep, I was successfully at getting my phone mailed back to me. I really thought that was the end of it till I got it back in pieces. Avoid. Stay way. Do your research. Fight back. Shut this business down so it does not take advantage of one more person.

Date of experience: February 11, 2012
California
1 review
2 helpful votes
Follow Camila G.
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I received a $50 quote for my 2009 blackberry curve. It was a perfectly functional phone and I figured $50 was easier than hunting down a buyer for what it was really worth (Probably $100).

I sent in the phone in their prepaid envelope and one month later I received a check... for 7 dollars and no written explanation as to why I did not receive full quoted price.

Complete scam. Complete rip off.

Date of experience: August 25, 2010
Washington
1 review
2 helpful votes
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Here is a copy of the complaint I filed with PayPal:

A couple weeks ago, I sent an old iPhone to Cash4laptops, a company that pays cash for used electronic equipment. I told them I wanted payment by check and not PayPal. They said they would call me after examining the phone to let me know what they were willing to pay. I have caller ID and voicemail so I know they never attempted to call. I sent an e-mail asking them how much they were willing to pay; they refused to reply. I DID NOT authorize them or anyone else to deposit money into my PayPal account. The amount they deposited ($11.00) was not acceptable to me. I asked them to send my phone back; so far, I have heard nothing. This company's tactics are unethical at best. They're a company that PayPal would do well to avoid. Please send the $11.00 back to them and let them know that I DID NOT authorize their payment. Thank you for your attention to this matter.

Cash4laptops is unethical, perhaps even fraudulent. I've sold used electronics in the past to several different companies and they've all been upfront about the price they were willing to pay. They've all asked for my acceptance of their offers and agreed to send the items back if their offers were rejected. Cash4laptops is a company you would do well to avoid.

Date of experience: July 9, 2014
Arizona
2 reviews
2 helpful votes
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Cash4 Laptops doesn't derserve any stars! Do NOT use Cash for Laptops. They quoted me $65 for my TMobile G2 that was only used for 1 year (switched to Sprint). The protective film was still on the screen and the phone was sent with it's protective cover, new sim card, sd card, charger, brand new manuals and the box. After quoting me $65, they told me the price had gone down to $21, but since mine had scratches and pitting on the battery cover, it was only worth $10. That was a lie! They are rip-off artists. G2's are selling on eBay broken for $25 - $30 and mine was pristine and complete.

Date of experience: August 22, 2012

Overview

Cash4Laptops has a rating of 1 stars from 36 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Cash4Laptops most frequently mention and customer service. Cash4Laptops ranks 204th among Laptops sites.