Exact same problem as A. C. I sent in a very well preserved 64gb iPhone 5. There was some wear around the edges but otherwise great condition. Their site said $307. I sent it off and received an email that they had gotten it and were looking it over. Never another word until $24 showed up in my paypal. After many calls and waiting on hold, they said they sent me an email on the 27th with my quote that I could have rejected then. I scoured my email and no such communication exists. I can't prove that I didn't get it, but I did not. They gave me another $51 but told me my phone had already been taken apart. I'm going to file with the DC Attorney General for fraud. Anyone have any other ideas?