Unlike feebay there is no hidden fees and customer service is good. (in 16 reviews)
▼ Sort by: recent
I started doing business with Bonanza since 2010 and suddenly in January of this year 2015 they terminated my store for the following reason: "Reilly, Jan 22, 09:26:
Our system recently notified us that a computer used to access your account has been associated with other accounts that have been suspended on Bonanza due to violation of our terms of service (http://tinyurl.com/BonanzaUserAgreement).
We apologize that we are unable to provide further details about the other account(s) involved with this action. In our efforts to keep Bonanza the safest possible marketplace for our buyers and sellers to use, it is our mandate to be proactive in suspending accounts that have been associated in any way with site misconduct. We understand that it may not have been your specific actions that caused this suspension to occur (for example, if other family members logged into your account), but we choose to err on the side of caution in matters of user safety.
If you have any transactions that were in the midst of being processed, please let us know at your earliest convenience and we will be happy to assist you in getting those transactions completed and processed. It is our policy not to notify other users of our suspensions when possible. We strive to keep this matter as private as possible to preserve your reputation on Bonanza.
If you have any further questions, please see our terms of service, which provide complete details about our user policies, including our right to suspend an account at any time.
If you are interested in moving to another marketplace, we recommend ioffer.com or ecrater.com, both of which have strong monthly traffic and a good base of buyers and sellers. eBid.net is a good site for those who wish to deal in the auction format.
We sincerely apologize for any inconvenience this may have caused you.
I DID NOT DO ANYTHING WRONG, EVER. They did not care that I spent lot of time and effort. I had more that 2000 items for sale. I would never make businnes again with bonanzle, since they has demostrated to me that they are very unprofessional.
I have never ever encountered such a horrible time trying to reach someone for customer service the site made an error and started giving all my sales discounts even though I removed this feature needless to say there was this one sale i just couldn't take the hit on. so i emailed and emailed and tried to find a phone # then i found a # online i call and it's a Google voice # this # anyone can get. If ths so called business is legit then why don't they have a real phone or why don't they have live customer service reps. DON'T SELL HERE I REPEAT DON'T SELL HERR YOU WILL LOSE MONEY. ALSO THEY SAY THEY WILL AUTOMATICALLY BILL YOU ON THE 5TH WELL GUESS WHAT THEY ALREADY BILLED ME AND I HAVEN'T EVEN COMPLETED THE SALES. GO TO EBAY IT'S SAFER AND THEY HAVE LIVE CUSTOMER SERVICE THE FEE IS ONLY 1% MORE NOT THE 3% THAT BONANZA CLAIMS THEY ACTUALLY CHARGE YOU 9% ACROSS THE BOARD. EBAY GIVES YOU DISCOUNTS AND NOT ALL ITEMS ARE TREATED EQUALLY
Tip for consumers: to buy from it is great if you don't run into problems for sellers it's a nightmare you will lose moneyAsk april about Bonanza
Me and my friend both ordered off bonanza at the same time for the same thing but different sellers. Then a week later we both got the same email saying BOTH of our sellers had been removed from the sure due to fraud. Neither of us got our product and have to go through a lot of trouble to. Get our money back
I tried Bonanza as an alternative to eBay - it is WAY hard to sell with all eBay's limits and rules and unfair feedback system. Unfortunately, Bonanza doesn't have the buyers and you NEVER see a Bonanza ad like you do eBay ads. I really don't think that anybody knows Bonanza exists. Good feedback from the few transactions I made but there just weren't enough to make much money off of.
If you have issues with items you buy then you need to take it up with the SELLER, not Bonanza.
We had a bonanza.com account multiple times. Each time we tried to a sell on Bonanza we found that the admin read our emails. They would ban or close our shop at the drop of a hat if they didn't like the least bit of what was said in the private emails. Our store would even get shut down if a person would ask about layaway before we could even reply. Bonanza goes so far as to make random accounts to ask sellers questions just so they can ban you for your reply. Bonanza has even refused to allow others we know of having a store, or any kind of an account because their user name may resemble or be the same as a past user. To top off all of their sneaking underhanded practices the Traffic sucks. Noone wants to visit a site they just cant trust. No one can trust bonanza.com
Heard mixed things about Bonanza so though I'd give the site a try myself. Got stuck in the set up process - they ask for you to list an item first, and THEN set up your account. But turns out that they need your paypal info (fair), AND a credit card, before you even sold anything. So when they say listing is free it's not, really. And you have no idea how they handle your credit card info. Like many of the people before me in the reviews below, the credit card authorisation doesn't work and no account is set up. So you're in limbo having "listed" an item but having no valid username and account!
As tech savvy newbie getting so much trouble to just set up an account, I'd say avoid. Try e.g. Tradesy as they let you transfer your earnings to paypal at a later date.
I tried to register for this site, mainly because ebay and paypal are a joke, however when I tried to add my credit card to the site so that I could sell, the website didn't accept it and it forced a lock on my card, resulting in having to deal with security from my bank to remove it. This happened twice. I e-mailed support for help, they said that they can't enter it manually since they have no way to contact them other than e-mail. After reading all the auto-replies about how they have a great rating with the BBB, their support is useless. I would much rather use a routing number/account number off a check than my card, but that isn't an option as well. Disappointing, to say the least.
of having listings i made 1 sale but I instantly refunded them because bonanza failed to keep my listings updated with ebay as promised.
I request a cancellation of the fees within 10 minutes of the sale/refund.
a day later they come back to be saying they have accepted my request. I think great and then i see that they took $50 from my bank account and gave me $50 credit that can only be used to pay seller fees. Seriously they should have just evened out the charge. I did not authorization the withdrawal and i cannot find anything in their t&c about charging my bank card, needless to say I have opened up a dispute with my bank and took my booth down.
There is absolutely noway to remove my bank card info from their website either.
P.S i thought it was cheaper than ebay but in actual fact they charged me more than ebay would have.
Tip for consumers: dont trust imports from ebayAsk s about Bonanza
I paid for an item and I never got a shipping confirmation or any other details about my transaction. Didn't get what I paid for either...The seller doesn't answer to my emails and the buyers, on this website, CANNOT CANCEL their transactions. It is stupid, nothing like Amazon or Ebay: NEVER EVER AGAIN!
Tip for consumers: my tip: stay away from it!Ask Doina about Bonanza
They will look real at first after 2mo. will deactivate call the messaged sellers and Bonanza was out money FAKE windows beware they say to much time has passed to do anything.
Tip for consumers: Fake Items DONT buy from them or you will be scamed they say time has expired to do anything that bs!Ask clent about Bonanza
I went thru the entire process to open up a booth, "FREE TO SELL", up until the last page, after they have my eBay user and pass, my credit card number, my phone number, everything, THEN they tell you that you need to PAY to have a booth (basically an eBay store).
WHAT A SCAM, at least Ebay lets you know up front that they will be bending you over. I can't wait for their copy and paste response to me.... which proves they could care less than even eBay does, which is truly sad.
"Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist."
Tip for consumers: AVOID LIKE THE PLAGUEAsk D about Bonanza
Was put on probation by bonanza because I had essentially gotten three negative ratings. The three were bogus and I wanted to discuss this with bonanza. I used their contact form and the only response that I got was an irrelevant form letter. When you contact bonanza you are required to categorize your inquiry. That allows them to know which form letter to send you. If you think I am kidding just look at the response that they have posted on each review on this site. It is the exact same form letter.
Tip for consumers: If there is no way to talk to a representative of the site you are interested in choose a different site; there are plenty of them out there. I have been with bonanza for a long time and I no longer see any value with continuing a one sided relationship.Ask Gary about Bonanza
Wow what a mess, I tried to open a store... had some error codes and then finally got to uploading and then it stopped with warning that Bonanza must review items but there were no items because it didn't complete uploading. Now error messages again and I can't even log in.... I have sent 10 emails in 3 days and no reply whatsoever, the sight aid my shop would be reviewed with 24 hours...NOT. I would receive an email reply in 8 hours (NOT) They took my money fast enough without any issues and now I'm out $$ and 3 days. HORRIBLE!
Tip for consumers: Don't bother it's not worth it!! I am an ebay powerseller, top rated seller, I also am on etsy and if you are there too stay there don't do bonanza! There is no support, to many bugs, and problems with uploads.Ask Jane about Bonanza
I set up items on Bonanza and then ported them to eBay. The interface caused my calculated shipping options to show up in all my eBay listings as free shipping and free expedited shipping. I asked for support - there is no phone or direct option, you fill in a form and wait. Other than the autoreply saying they got my request, no response. After a week, a new autoreply saying was I happy now? New bug report. New autoreply.
After more than six weeks, still nada.
I gave up on them and filled out the online form to close my account. Nothing, not even an autoreply. Did it again, still nothing. Went to the site and found my booth and webstore still active. Closed it again, again no response.
Filed a complaint with the BBB for Seattle. They assured the BBB that a) they make no promises about support response time (not true) and b)_my account has been closed. Still no direct communication with them about closing my account.
Epilogue: Today I got a new email asking if I was satisfied with their response to my support request. There has still been no response. Good grief. Skip them. If they survive a few years (questionable) perhaps they will put business processes in place.
Tip for consumers: I wanted so much to like them! They SAY all the right things. But they don't do for sellers. Sorry, but list your stuff somewhere else.Ask Florence about Bonanza
They are pathetic. I tried to activate my booth as a seller and it hasn't been activated for over a month. When I contacted them after 2 weeks they sent me a form letter saying activation could take up to 2 days! I gave a bad feedback review but they obviously read nothing, as you can see from their postings -they are all cut and paste responses referring to the BBB. Even the guy whose job is to respond to reviews on SiteJabber is too unmotivated to read or write anything.
Bonanza has come a long way, actually improving compared to ebay. Bonanza has the same protections as ebay, the fees are less and you can list more items. There customer service is responsive.
Tip for consumers: Bonanza is a great website to find good deals. Like anyplace else including ebay. know who you dealing with check there feedback, have they sold 2 items or 20?Ask bill about Bonanza
Paid a seller 75 dollars for two items and never received them. Seller sent a fake tracking number that was months old and tried to pass it off as my order. It wasn't even shipped to my area! The seller proceeded to delete both their bonanza store and their PayPal account as soon as they got the money. Stay away!
I just received the plate today, opening it it looked fine, putting it on the wall I see how cheap the light switch plate was made. Apparently its just modge podge on paper. Well when I went to screw it in the wall, the paper ripped by the screw hole. THIS IS A TERRIBLE JOB. I will never order anything else from this persons make believe company. My daughter was so disappointed and SO AM I!! This will go on EBAY reviews, and anywhere else this company advertises. Horrible waste of money!
Tip for consumers: Spend less money making it yourself!!!Ask amanda about Bonanza
When I tried to set up a selling account. Bonanza would not accept my card number. The card I use with ebay and everywhere else. When I wrote an email to Bonanza about this they were supposed to reply in 24 hours. It has now been 2 days. A very bad start for me. Now I have many doubts about this site and how they do business. Good reviews can be bought.
Beware of this place!! I tried to sell and you can't unless you are willing to pay $200 a month to make $50-60 dollars!! You can not talk to anybody on the phone and they will not call you back even if you ask them.....Email only This place sucks!!!! Do not buy or sell here!! That was the absolute fastest response I've ever received from Bonanza. They may have an A rating but you can not sell through them unless you pay BIG money and they do not respond to you unless you have about 2 days. They are scammers Beware! UPDATE I have sent them 3 emails and still they have not contacted me! This is a nasty company.
Tip for consumers: Stay away!!Ask Robert about Bonanza
Tried to start selling there over a week ago. I imported details for about 60 items that I produce and it will not publish them. They say they are working on a backlog when I inquire but I have gotten the same email several times. So now they have credit card info, etc. I have had only one form written email returned to me several times from the Mark D. character. As soon as I publish this it will be followed with a response from him no doubt about how great they are with the BBB. Well, that's a lie to. I have a 100 percent seller rating on over 2000 items elsewhere. This Bonanza is trouble for sure. Good luck folks.
Edit Oh I almost forgot, they still have not closed my account after repeated requests. They actually try to get you to pay for a higher tier of service with several plans they have listed. This is a joke of a selling site for sure. My guess is that this will all come to a head very soon. Its pretty sad when the supposed ceo has to copy and past the same response all day long for all of the complaints they get, LOL
Tip for consumers: Please do some research before getting involved with bonanza.Ask Jeff about Bonanza
My business partner and I have used various sites in the past, but this one is easily the worst. We signed up for a seller account and started uploading our inventory about a week ago...and our booth is still inactive. None of our items are available for buyers, making it impossible to make sales. Don't even bother with customer support either. None of our many e-mails have been responded to in any fashion. Nice to way to treat a new user! We should have read the reviews here as apparently we aren't the only ones who think that this site is terrible. Try Amazon, Ebay, or even Ecrater if you are looking to sell. They at least have a seller support team that will assist you in setting up shop and start making sales.
Been a seller here since last April no problems at all with over 80 sales right now, I find sitejabber a scam itself these comments are not honest I found many good sites and when I check sitejabber they always seem to be lower alot lower and not a very thing to do which makes me suspect alot of sitejabber's reviews are by rival companies or haters who don't think before writing a comment or simply just because they get a late order they assume that is the problem of the site hello Bonanza is just a platform to buy and sell it's out there to protect you but it can't stop the scammers from signing up as with any site that can't stop scammers so that shouldnt reflect on the companies reputation you should blame the sellers when you recieve something late and claims of not receiving your package at all is an obvious lie, Bonanza would ban anyone who seems like there scamming, This site needs more credit stop being selfish
I Purchased a Mask for halloween for my son. I got confirmation from them that my mask on its way. I waited and waited and it never I arrived. I sent them an email and they responded that i may take about 14 days witch made no sense when i got a confirmation that it was on its way. The said i could write a dispute and I did. Then I got an email letting me know that they had decided to not give me a refund. If I would of read the reviews before hand I would of never purchased from there website.After reading the amount of people that never received there item just made me double think on ever ordering online again.
Tip for consumers: DONT ORDER ANYTHING YOU WILL NEVER RECEIVE YOUR ITEM.Ask Nadia about Bonanza
This is much better than feebay as far as tools and getting to them. Unlike feebay there is no hidden fees and customer service is good. This is a pretty new company but it looks like they would be fair to their sellers unlike feebay. You can describe items to the T on feebay but if a customer buys it without reading the details it is still the sellers fault because some idiot couldn't take time to check the details completely. Nothing more frustrating than trying to get a problem solved when the person on the other end cant speak a lick of English.
Tip for consumers: Do what it takes to get your site going on here. If your an ebay seller also, get out because they WILL through you under the bus eventually.Ask Randy about Bonanza
I recently joined Bonanza and they have some great tools for setting up shop. I worked very hard at setting up my shop and learning the Bonanza environment. The problem is they have over 50% of my shop listings on some kind of hold. I cannot change the status for these items to "For Sale". I have sent sever requests for assistance to support but all I get is canned responses, but no support. Three days later I still don't have over 50% of my shop listings with a status of "For Sale". Their support is non existent and their canned responses are rude while attempting to be cute. If I don't get some support I will close shop and move to another selling site. Which is what it seems like they want me to do for some reason. Whoever Mark D. is says on some other reviews here that he will attempt to help but don't fall for it. He is the one that the cutesy email canned responses keep coming from. I am completely dissatisfied with their support channel. Well I guess that can't be true since they don't even have one. If everything works for you on Bonanza you might have a good experience but for God's sake don't ask for support.
Tip for consumers: If you need a site with a support mechanism go somewhere other than Bonanza. My views on the site are now going down and the 50% of my shop they are holding in some limbo is not even available for sale.Ask Jesse about Bonanza
I have ordered a exchange for a waist cincher and now its been a week and I have not received it from techsigma. I do not play with my money soo I will be calling the authorities to catch this scam and mark d better stay off my stuff unless he sending me a refund.
Tip for consumers: please don't use this site its only taking money from youAsk z-l about Bonanza
Buyer Beware....Purchase from vendors on the Bonanza website at your own risk. I purchased an item from one of the vendors; received it and it was not as advertised. The vendor was completely unscrupulous and there is NO support from Bonanza; there is a number for them that I found when I did a search...it goes directly to voice mail and they never responded to my message PERIOD....I will avoid Bonanza like the plague from this point forward.
Tip for consumers: Don't bother with Bonanza...if you do have a problem, there is no way to contact Bonanza directly.Ask Rae about Bonanza
I had signed up in Nov 2013 to be a Bonanza seller exporting all of my listings from ebay. Leaving ebay behind I worked on my shop for months with no sales, by Feb I had started checking my shop 1 a week, and then in march I noticed some funds in Paypal from Bonanza sales. This is where I made a mistake. I had something like 9 sales in the first week of March well I hadn't updated items in real time since I had basically stopped frequenting so much in my shop. and I had to refund all 9 people at once. Letting them know what happened, lessened learned. A few bad feedback slowed further sales. My average since this mishap has been 1 sale a month. With no new feedback, good or bad. But one day, the good will come in. I know that I treat my customers well. I run a constant sale of BUY 2 GET 1 FREE on any of my items. My booth's name is TreasureTurner on Bonanza.
Oh and at a buyer stand point, I have several easy peasy purchases. Very happy to look to bonanza sellers for many more of my online shopping!
I've been selling on Bonanza for 2 months only. already with 200 sales. Their advertisement program works. fees are lowers than ebay. support responds quickly. The paid membership is VERY good. I found my alternative to eBay and done with eBay for life.
I was VERY surprised to read some of the reviews here. if anyone has a question or needs any guidance about selling or buying in bonanza I will be happy to help - firstname.lastname@example.org
I give it a 3 because it is cheaper than ebay. That's it. The shipping is going to take months. .. literally. .
I read horrible reviews posted on this site and was very hesitant to purchase anything. But I decided to give it a try by purchasing a low price item. The seller was "souseandsew" and the item was an accessory for vintage sewing machine. My experience was very positive.
Tip for consumers: Read seller reviews prior to purchasing for best outcome.Ask Jan about Bonanza
Wow! I thought I found good reviews until i stumbled on this site with updated reviews about Bonanza. The overall site appeared to be good..so I posted a few things...currently I am an Ebay seller..9yrs..looking to get away from the love hate relationship I have with them and the policies which try to control a seller and how he operates. Anyway! tried posting on Bonanza...could not post item descriptions as I needed for my product. The items I did post - no views at all...HMMM! I sent email for support.. No reply..Not one person to talk to .Been 5 days.That is crazy; if you are taking money at any %..for fees...you better talk to sellers.....I have removed my account...THE reviews here, very helpful.---I ordered 1 item Jan 2015..it arrived pronto...But I too will not take anymore chances.
Tip for consumers: Can't say to much for purchasing..But for selling standpoint..Hmmm..I don't think so..the support is a big issue hereAsk sondra about Bonanza
Total scam, the "CEO" and this "Mark D. people do NOT exist.
The phone number (+1.4256541521) for any and ALL sites associated with this site are false. The CEO's Facebook and Twitter pages are fake. There is no reason to believe this site is ANYTHING but an elaborate scam.
Tip for consumers: do NOT use this site. It should be reported and removed.Ask Sean about Bonanza
I wish I would have seen these reviews before purchasing from this website. I placed an order with a seller and two weeks later I have still yet to receive my items. I emailed the seller numerous times and finally received a one word answer three days after my item was supposed have been at my home. The website itself gives its sellers 14 days to ship an item (who needs that much time to get their butt to the post office?!). That is insane! I will never use this website again and will definitely tell everoyone I know to never waste their time and money on them. I only give them a one because I have to give a rating. My honest rating would be somewhere in the -100's.
They basically stole my money. I ordered a shirt, go a confirmation but never got the shirt then they email me saying the seller was suspended and I had to dispute my money over PayPal even though I dont have a paypal account. When I tried asking them a question and emailing them they never responded. A terrible website. Do not ever use
Have no idea who they are! But I do know the just tried to run 6 debits through my bank account for thousands of dollars!!! Funny thing is, I only use this account for my mortgage and nothing else so it was very easy to track!! Total scam of a company! Would love to know just how stupid do they think people are?
Tip for consumers: Stay clear of this company!Ask Christine about Bonanza
They have NO customer service phone number and will not give you one even if you ask a 100 times. I would not buy here, they have no seller or buyer protection at all. I have had my items posted there since the beginning of November 2014 and as of Feb 2015, have had 4 items sell. On Ebay it is hundreds. My Etsy is picking up rapidly and I will be analyzing that still for cost effectiveness, but it is picking up. I hesitate to keep my items on Bonanza at all as there are so many problems with it. For now, I have it sink from Ebay, I check it basically for stupid errors and check for sales. Which takes almost NO time at all as they never have sales. I am on the fence to even leave it up there, it is so deep with scams. I have about 10.00 in my account there. I am requesting it. If I get my 10.00, I want to shut it down and go. Ebay is a publicly traded company. Etsy is rumored to be going public. They are HUGE compared to Bonanza which is one guy extracting money from his home business. When people reply to negative feedback on Bonanza as someone employed or owning Ebay or Etsy, you have NO understanding of the companies at all. Large companies NEVER direct employees to put out swear words and bad reviews on their competitors. In fact they would fire you for it. Fast. Bonanza? You have a decision maker defending himself. He replies, that Bonanza ONLY replies to complaints filed through the Better Business Bureau. Are you high? You ONLY reply to customer complaints that file with an outside agency? WOW Stay AWAY, I want my shipping deposit back and I want out. Waste of time.
Tip for consumers: DO NOT BOTHER, A LOT OF SCAMAsk Kristy about Bonanza
Bonanza is a very useful website thankfully there is an ebay alternative ebay DOES not support small business they forgot who put them where they are good thing bonanza put them in there place from savegasbooks . Com
Tip for consumers: Bonanza Mark always responds personally to any and all issuesAsk adam about Bonanza
Wish I had seen all these reviews prior to purchasing from this site. What a ripoff! I ordered a baby gate from Bonanza, and after three weeks, I had not received it and could not get a response from the seller. I filed a claim in their joke of an Order Resolution Center, but two weeks later, I have not heard back from them either. I just sent their "customer support team" another complaint, but I highly doubt I'll get anything back. I'm working with PayPal to get a refund, so we'll see. In the meantime, I also filed a complaint with the Better Business Bureau. Hopefully everyone else that has experienced these issues is doing the same thing so that this scam of a website will get shut down.
I thought I would save money using this site, but what a mistake. The seller never existed, no reply after accepting funds, or reply to Paypal refund. I received a refund from Paypal, but recommend not having to go through the hassle. Major FRAUD site.
Tip for consumers: Please avoid, unless you enjoy donating money.Ask Michael about Bonanza
17 Questions & Answers