55 Reviews for Bonanza.com
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Do not sell on this site. We are Ebay power sellers and we sell on Etsy. We opened a store in 2010 on Bonanza. Recently we sold an item on Bonanza. The buyer did not read the description and was not happy her item was mostly empty although it said mostly empty in the description. We explained to the buyer that they purchased an empty tin and asked them to go back and read the description. The buyer came back with very offensive language using the "F" word among other chice words. We sent a message to customer service and got this message. We are sorry you had a bad experience maybe the person had a bad day we will watch them. This was not okay so we closed our Bonanza store.
Site was B.S. Still waiting for my refund.
UPDATE: got confirmation my item had shipped the very next day, seller immediately gave tracking info on request, item received within a week in perfect condition. Very pleased.
Most of the negative reviews are focused on seller actions- you should be writing that on the sellers page so people know not to buy from them. Only buy from sellers with five stars, four if you check what the reviews say.
As a buyer, site seems fine. I found a pair of shoes easily that I couldn't find anywhere else. Bought from a five star seller, reviewed 28 times.
Will update when receive item.
As for the automatic account, it makes sense to me that you are required to so that you are available to be contacted by the seller.
Paid with paypal, didn't even have my card with me. Convenient.
they rip sellers off, triple charging your credit card, they tell buyers to file instant disputes, and when you have a problem their support will deliberately lie to your face. That guy marc is a scum bag!
I bought iPhone case of Coach. The product was COMPLETELY fake. Seller was so unhonest (most of sellers are so unprofessional regular people.) Then the site doesn't really helped me to get refund back. I just left my honest review with 1 star. Don't buy anything if not sure!!! I don't suggest.
I recently made a purchase from Bonanza and had no trouble at all. Merchandise was shipped as stated and in good condition. The site is user friendly. I believe it is the sellers that make each sales experience good or bad. I would recommend this site to others. Thank you
On Bonanza deceive the buyer. Do not buy on this website. I have a lot of bad experiences. Buyer run from Bonanza.
Don't waste your time is right.. I was a seller on Bonanzle / Bonanza - mostly Bonanza folks sell to each other! Via forum games and other nonsensical methods. Difficult to use, unstable platform, "programmers" don't have a clue how to fix what they break. NO BACKUP... only "hot fixes" for patching what should have worked properly in the first place. This site is a joke. If you are a serious seller... sorry but Feebay and Amazon are the only legit methods to make a living / actual $$ selling your items. To counter the fees, you have to take them into consideration in your pricing and shipping etc..
Bonanza management is immature and unreasonable.
I have ben buying and selling on Bonanza since 2009. I have no complaints at all. Easier than eBay. No outrageous fees like eBay or Amazon.
I've been listing merchandise on Bonanza for a long time - Back when they first began. I have a few sales now and then - Not many.... All without a problem...Except for ONE where it was a clear case of buyer's remorse. The customer opened a claim with Bonanza (Item not as described). The customer never contacted me directly. Of course the item was described exactly as it was...It was a new item. Instead of letting me handle MY OWN customer - I was made to communicate with the customer while being watched and coached in what to say. I was advised to offer a refund OR they would tell the customer to go through Paypal and issue a charge back!
They insisted on seeing all of the email exchanged between myself and MY customer. I was going to refund anyway....Even though there was no good reason except for buyer's remorse. I've been in retail for OVER 30 YEARS. I don't need a coach to suggest what to say to a customer. Or a threat to help the customer issue a charge back via Paypal. What kind of place is this? They're NOT on the side of the seller. I felt bullied into giving the refund. I had a babysitter (A Bonanza customer svc rep) watching the email exchange between myself and my customer. The whole experience was HUMILIATING.
Bonanza is a marketplace that is not known, not advertised and not busy. You'd think they would want to hold onto their long time sellers and treat them with respect. I'm sorry to say that is not the case. I've heard from other sellers who have been treated the same way - Some have been suspended for not handling the situation the way the "bully" had wanted them to.
Bonanza - Not a good way to treat your customers / THE SELLERS.
Cant say much about these scumbags at Bonanza except they are exact that scumbags. They will make excuses to charge your card some 15 times in one month for nickle and dime transactions. The owner mike or marc is another moron ahole. Will close your account for whatever reason this fag wants to. Then emails every one of your customers telling them to file disputes against you. The number he has listed on the credit card statement is another scam. Its some made up number that goes to Google Voice that is never answered. A legit company? Think not. Bunch of faggot idiots hiding behind scams.
This site is a joke! Can not register . Keep getting there whoops error when trying to activate my account. An can not get back in to contact support. I thought there could never be a auction worse than ePier but this $#*! hole is the worst
I abhor services that create accounts for you without your knowing it, and then make you contact their support team to cancel. It is the worst kind of internet company. I told them so, and received this reply (my response is below it):
"""Thank you for emailing. I am so very sorry you have had trouble. That certainly is not the intention. I am not sure why you were "forced" to create an account because it is not necessary to have an account in order to make a purchase. I am truly sorry the account was created. I will message the techs that you ended up with an account.
I will be happy to cancel the account for you. But would like to mention that since a purchase has been made, consider waiting until the item arrives to you. Should contact with the seller need to be made for any reason, if the account is canceled, no messages can be sent through the Bonanza system.
Please let me know if you would like the account canceled now or to wait until the item is delivered to you. I will be happy to take care of this any way you like.
Here is my reply:
"""A) your intro paragraph makes it sound like you are shocked "SHOCKED I TELL YOU" that someone inadvertently ended up with an account, which we both know is bs. you get emails like this all the time, and you damn well know it, so drop the charade. I can tell a template email when i see one. Especially the part about messaging the techs -- what exactly could you say to them? i _am_ a tech, and i know that you need to investigate what happened, how it happened, etc with the person who reported the problem in order for 'the techs' to have the first clue what the problem is. did you ask me? did you investigate how this could have happened? no. because you damn well know how it happened.
B) is your second paragraph meant to scare me? the initial email i received from bonanza included direct contact information for the seller, so i have messaged her directly in the unlikely event that you didnt provide her with my contact details and she needs to contact me. i obviously know how to contact her directly, because YOU SHOWED ME HOW. so yes, contact can easily be made with the seller, regardless of whether it can be made through the bonanza system, as you say. but you also could have just included that information in this email in case i didnt know about it, couldnt you, if you really were interested in helping out the customer? you had no intention of helping me. you, just like your system, are focused on trying to hinder me from canceling. again, i hate services like yours.
C) didnt comment on the part about being able to cancel the account myself on the website without having to contact support directly, did you? hmmm. somehow you managed to forget about that little detail. could it be because im right, and you dont have that option available? could it? huh? prove me wrong, and show me where on the website is a link for consumers in my predicament to delete the account without contacting support. yeah, thats what i thought.
cancel the damn account.
I purchased 3 packs of razors for my husband on this site. They were mailed to an old Paypal address rather than the address I gave Bonanza.com. This seller is refusing to resend or to refund my $30+ dollars. Very frustrating.
I signed up after dealing with ebay and having bad selling experiences. This site has no traffic and I figured id sign up and pay for an account. Mistake #1.
You're better off selling on craigslist and flea markets, DO NOT WASTE YOUR MONEY ON THIS SITE IT HAS ZERO TRAFFIC!!!
I wish I had found this website years ago. A delight to explore, so far, so good.
Nothing like the dreadful ebay.
Was sent an email saying my order for a food processor was processed, money taken from my account. I sent an email to them (Josh Conner) at Bonanza saying where's my tracking number. He emailed saying oops, "... I've been in the hospital and just learned this item sold, and however I already sold this Cuisinart and was unable to remove it from my booth.I am very sorry." Says I will get a refund. I should have known such a low price and free shipping was too good to be true. Disappointed.
Total scam!!!! Don't buy anything form them. I would not be a bit surprised if the people running the site are most of the sellers. I bought a gift card that was never sent and the support team could care less; If it was not for pay pall who knows when I would ever get my money back.
I purchased a Samsung Galaxy S3 III mini Factory advertised on the Bonanza.com web site.I paid with PayPal. I never received the smartphone. The seller did not responded to several emails.
I contacted Bonanza.com, the initial response was that I must wait 14 days from the order date to file a complaint about non-delivery.. I waited 16 days due to a weekend. Today their web site manager told me that they will not attempt to contact the seller that advertises on their site on a buyers behalf - No exceptions.
(Paypal is allowing the seller until Oct 29 to respond before they will take action.)
I paid Paypal using a Chase/Amazon Visa Card, they took immediate action and placed a temporary reversal on the charges.
HORRIBLE! I bought a DVD on bonanza.com about a month ago, and I have yet to receive it. I never got any sort of confirmation number or email, but they were happy enough to take the money from my account. I've tried contacting them about 3 separate times to no avail. This site is a SCAM!!! Do NOT purchase anything from any of the sellers on this site! If they are legit and care about their businesses, I suggest they find somewhere reputable to sell their items.
It's more like "NO"nanza instead of bonanza
After 6 months (nothing not one single sale) took the 17% option here recently and have gotten literally no where...6 months not 1 single sale but it is free and gets me on the google searches more often. There are ADs, I believe are anti-Nonanza, you see ADs for Amazon & Ebay on your listings to GO LOOK else where they say...so counter productive for Bonanza website sellers.
I get sales all day long on other sites, but not a single sale from Nonaza...it's interesting how all the help boards are full of people patting one another on the back and tell one another "it's Ok, it will get better" but it doesn't and I don't think it's going too either, the CEO and all the cronies post there suggestions and advice like if you just keep doing what we tell you, you will succeed...chin up, turn that frown upside down, don't worry be happy crap. What we need to succeed is traffic, nobody knows this site, or that it exists there is no promotion of the site in general. In fact we as sellers are pushed to promote the site for them...EXCUSE ME? What would my commission be paying for then? I have had in the last week 97 item views and zero booth views...how is that possible? Well not to mention before you even start out the month in review, you look like you have 40 views it's like a leader...Ohhh, 40 views!! No you didn't it's a spoof on other websites I get this and more a day...woohoo a whooping 57 views a week and NO SALES let me get all excited...I sell on 5 sites and this is the only one that is completely none productive.
On the boards? Look but don't participate, yes a huge clique and you have to give up equal to your first born son to be accepted, but it's a lions den they will turn on you, just frown once and see what happens I have seen them tear people apart for asking if anyone makes any money on the website...a legit question!
horrible nightmare dealing supersalon.com via Bonanza. The person never shipped the item, gave me a invalid tracking number, and refuses to respond to my inquiries. Bonanza won't do anything about it except tell you to "contact the seller". I will never buy anything via Bonanza.
it's a scam. Sadly I tried it twice and both times no items are being sent out and sellers are uncooperative and non-responsive. SCAM! DO NOT BUY!
I was a seller on the site from almost the day they went live on the internet. At first they were a GREAT site. Cared for their sellers and pretty easy to use. The site started changing about the same time they changed their name from Bonanzle to Bonanza. Sellers in this review that are new to the site are the "new cheerleaders" and don't have a bit of brains in their heads since they seem to all be wearing rose colored glasses. The site is turning into nothing but a referral site for Amazon and EBay. You all may THINK it's a great site, but soon you'll be the victim of the inept programmers and then start losing sales to the links they have in all your ads taking customers to Amazon or EBay to buy instead of buying from you. I think you'll be changing your mind very quickly about what a "great" site it is to sell on
Sellers new to Bonanza won't understand all of the negative reviews until after they've spent a lot of time, money and effort trying to sell their wares on Bonanza for nothing. I had one of the best maintained and optimized booths there for over three years and barely sold a thing.
Yet, I can sell a decent amount in a month on a different site that I hadn't done anything with in years because I was putting all of my time, money and effort into Bonanza. And all I had to do what add a few new listings to it every time it started getting slow. I did little to no promoting of my store on that site either and my listings there usually ranked higher in Google organic than those on Bonanza.
Now that time has passed and the old-timers have started figuring out why their Bonanza stores were doing so poorly despite all of their efforts, management mistreats them in a big way, including closing their booths for trumped up reasons that do not apply. They are particularly spiteful towards those who have decided to open up shop somewhere else -- many resorting to starting their own sites.
So, yes, there are a great number of sellers who have nothing but bad reviews for Bonanza. We are trying to spread the word in the hopes that those who are new to Bonanza will learn from our mistakes and not be fooled by how easy it is to use or any of the "improvements" they make.
Improvements usually mean site-wide problems will arise and never get fixed like wiping out your traits, messing up your attributes, causing ghost listings in your feed so Google Shopping drops you, checkout problems, listing problems, disappearing listings, shipping problems, and the list goes on. So, that pretty much wipes out the ease of use.
If you're a seller, do yourself a favor and put your eggs in a different basket. If you're a shopper, you'll probably find yourself directed to Amazon to shop by Bonanza themselves, which would be another reason why sellers should steer clear.
If you do choose to sell on Bonanza, just remember "We told you so" when your eyes are finally opened to what our eyes have been witnessing for a long while now. In the beginning, we didn't want to believe it either, but now we're wondering how we let ourselves be fooled for so long. We should have known better.
People talk about Bonanza but there is always two sides to every story or review told. From my standpoint i just started using this site. I find it easier than Ebay to use. It is user friendly and much easier and cost effective compared to Ebay. I have not bought anything from the site yet or have not sold an item yet, but I tend to say this is a great site. I note that it is more difficult to get exposure on the site but other than it I give it 5 stars
I have been selling on this site for a year now, and recently Bonanza started giving me problems like removing my items stating not authentic. I have sold many same items before and had great feedbacks...and yes my items are authentic! Yesterday they contacted the person who recently bought from me telling her my item was a fake after it was sold, without notifying me! The person who bought my item contacted me herself. Today I just had to cancel my account completely because I don't want to support an unprofessional and dishonest company such as Bonanza!
Please note this shuold have been rated no stars. I purchased some coins from a seller for $625. When I received the package, the box contained metal washers and no coins. Why did the seller even bother sending me washers at all? Beware of buying from Bonanza.
They did the same thing with us. 4 months of adding products. We get an email from Bonanza Mark saying we need to pay for the fees which were not over due. 2 hours later we were updating our policies and then all our products were gone. They were left on review about 30 minutes ago. From what you say all that work is for nothing. Luckily we have our products documented, time to go somewhere else and dispute the fees with our credit card company if they are going start playing those games.
I purchased Gillette Fusion Replacement Blades (4 Cartridge) on 7/30/2013 from the seller (http://www.bonanza.com/users/5205823/profile) on BONANZA.
I just received the package today and when I opened the package, it was not in the original box but in an opened package AND 2 OF THE RAZORS WERE USED!!!!
The product description said "NEW"!!
This is unethical, dishonest and unsanitary!!!
When I contact Bonanza, the customer support did not apologize or understand my point of view and told me to solve myself with the seller? What kind of customer support is that???!!!!!
On 7/5 I purchased Norton Internet Security (2013) 1Year 3PC Software from Bonanza.com Order #10792051 sold by shoppingusa who is located at 400 E Pine Street #215, Seattle, WA 98122
On 7/6/2013 Bonanza sends me this email:
shoppingusa July 06, 2013 02:09 AM
Hi, Please use :: JTMX42TGWJVPR7HH722Q4DXJ To Activate your Norton Internet Security 2013, 3 users 1 year. You can download it from. http://us.norton.com - Download as trail and activate it using key above. Please leave your feedback.
On 7/20 I send Bonanza this email:
For some reason when I restarted my computer it says my subscription is expired. When I put the key in it = says “You have exceeded the number of installations allowed for this product key” Any assistance would be appreciated
On 7/29 Bonanza send me this email:
Hey, Description of product explain that no person registration or backup.
If you want to have backup & email registration that was also listed for 24.99 $ 1 user 1 year.
Cant register a product that I purchased and my 3 licenses are already used? That sounds like fraud so on 7/29 I contacted Norton who advised me that the key is stolen and is being resold to me by an unlicensed provider. Norton also advised me that the key I was sold is already registered to firstname.lastname@example.org
bonanza bans you and removes your listings for review for no aparent reason or explination. i did nothing to violate their terms, but still they removed my listings for administravtive review. also they said their review takes 24 hours or less, its not going on 48 hours with no response from them or resolution. still not able to list my items, what a horrible site....
Bonanza is a little bit like etsy ebay and amazon and the best part is buying really nice often hand crafted products that you can't find anywhere else. I like shopping here more than on ebay because it is often from the same sellers as ebay but all of the crap is weeded out. Only higher end products that I want are sold here.
Mark, I hope you're reading some of these comments. I had a store long ago that I closed due to moving away for medical treatment. Any shipping issues from when I was quite ill were resolved satisfactorily. I now have staff working for my store, have a very successful eBay business, and went back to Bonanza. After entering credit card info and paying $$$ was immediately suspended with no explanation and given no opportunity to respond or appeal. This is nonsense. My newest hire has just been tasked with pursuing the matter with the Better Business Bureau and legal counsel. What a shame that Bonanza has come to this. As a totally legitimate seller with a glowing reputation, I didn't try to mask my identity. Bonanza staff long ago were aware that I was closing shop due to serious medical issues and had indicated they looked forward to having me back. Not so, apparently. As there is nowhere to appeal unjustified "immediate suspensions," we are forced to pursue other routes.
You are all wronge ! I have been selling on Bonanza for 6 months now , and I have already sold 389 Items ! :) I love Bonanza , anytime you have a question , you get live chat help right away . Any time you have any question , the community & Bonanza them selves help right away . As for ya'll not selling anything , maybe it is the products you are selling . And not enough inventory too ! I have over 1,583 Products for sale on there like perfume, makeup , candles, ect ... People search for my products through bing search , google , and jut from the bonanza site ! I love bonanza , everyone there is very friendly , helpful, and it is a wonderful site ! I have been selling online for 17 years , & I think I know what I'm talking about ! And also , I have very small selling fees compared to other selling sites . _____ Vincent there is not scammers on Bonanza , and the payments they accept on there DOES have buyer protection , like paypal , google checkout & amazon checkout !
Buyer purchases guaranteed through their two payment processors (Paypal and Amazon). Sellers have to work harder than they would on eBay, but they also don't pay as much... which makes it easier to run a long term business on. Thumbs up.
Please know that Bonanza is a haven for scammers. Not all but many. Bonaza has NO buyer protection. They will tell you that they are not responsible for what is sold on their site, even fake counterfeits.
Don't believe me, check them out on the BBB website. All you need to know is there.
BEWARE OF BONANZA1111 They will shut your store down after years even months of hard work, they will shut it down for no reason. I was with Bonanza for 4 years. I didn't sell much although that's not the issue. Recently a bunch of us have been getting indefinitely suspended. They don't tell you the real reason why they make up bogus stuff. They don't give you a warning and they close up your shop and you lose all your listing. Gone in a flash. What happens is you try to sign in and you get an error message this is what it reads:
Whoops. There was an error.
Login failed. Account error code #167
So 4 years of being a faithful Bonanza seller with a 100% feedback rating, regarded as a positive active good member for 4 years and they indefinitely suspend me for no real reason. Just closed up my shop and have closed up a ton of other peoples shops as well. Rumor has it they are going down the drain and taking the good sellers with them.
excellent place to sell . here you can see honest sellers . and of course like a flea market , swapmeets , ebay , amazon and other places to sell you can found bad sellers but for me works fine .
I only joined Bonanza a couple days ago and was already treated terribly because I and my friend who did a lot more for the site weren't part of the 'kliq', nothing but immature childish games. Stay away at all costs.
Stay clear of Bonanza and the group "The GYPSY POSSE". Competitors will stop at nothing to get your account limited or suspended, and Bonanza support will believe their lies and take their side, leaving you to defend for yourself, ignoring any questions you ask. Mark is a joke and will always take the liars side, aka the GYPSY POSSE. Don't ever buy from The GYPSY POSSE as they are a bunch of cold hearted two faced liars and thieves! They will do whatever they can to hurt your business and get your account suspended. REPORT THESE PEOPLE and STAY AWAY FROM BONANZA. I was a faithful seller/buyer there and now I will make sure to let everyone know their TRUE SIDE and for what they did. BTW, read the reviews - I AM NOT THE ONLY ONE BEING TREATED THIS WAY.
I ordered some xbox codes for an xmas gift. The recipient didn't try to use them till Feb. and to our dismay it said they were already used. I sent an email and was worried about a huge hassle to get a refund.
I was delighted to recieve an email the next day apologizing and offering replacement codes. Mistakes do happen so I will take away no stars but give them a five for so quickly resolving their mistake and offering an apology.
Sold high end goods from Oct-Dec before shutting down operations. Made about 10 low priced sales a month and ONLY after advertising heavily on Google, offering discounts all over the place, and offered free shipping on top of that. The customers expected champagne goodies for the price of cheap beer----I kid you not and every pathetic sale was a major deal. In the forums, sellers were desperate and begging for buyers. Then there were the professional tweeters on there and begging for sellers to purchase a "promo." Pay $20 a week for increased views to your booth. After Christmas, I became pretty disgusted and stopped caring about selling on there. I'd listed over a 1000 items and made basically no profit on the time I was there, due to discounts and all but giving stuff away just to say I had a buyer.
That website blows - difficult to use
THEY COULDNT ORDER AND SHIP ME ANOTHER ONE OR MAKE ME HAPPY. THEY ARE NOT TO BE TRUSTED AS THE CREDIT CARD WILL BE TIED UP FOR TEN DAYS WITH THIS CHARGE AND THEY REFUSE TO ORDER AND SEND ME ANOTHER.JVC RV-NB70 KABOOM PORTABLE BOOMBOX RVNB70 40 Watt - NIB $262.19 $271.99
-We are sorry to cancel this order. However, The item was damaged beyond
use in an accident in our warehouse this morning. We do not have any
additional units of this model. We do have other models of this type of
unit listed on our site if you would like to visit there again and look
the selection over. We are sorry for this inconvenience to you. Phil
Customer Service Manager ProTechs Marketplace Inc. on Bonanza.com why couldnt they order me one and ship me another one?
Dont wast time selling here. Your Competitors will lie to get your account closed and stupid bonanza customer service believes the lies.
Buyer beware - bonanza allows dishonest sellers to peddle their wares on their site. We bought a Tumi suitcase from a seller who changed names three times during the process (from Luggage4Less to Luggage Emporium to Luggage Leader). We were unable to find a way to reach the seller to initiate a return, and are now stuck with a $500+ suitcase that is way too small. We tried to get a return through bonanza and google and more -- and got stuck at the seller saying "we have a 5 day return policy." Nevermind that the seller made it impossible to identify them, let alone initiate a return within 5 days! The people at bonanza were polite, but ultimately did nothing and continue to allow this unethical seller to peddle on their site. This was a good learning experience about purchasing carefully ion the internet.
I was banned from Bonanza with no explanation. I asked why and I received this response -
We apologize that we are unable to provide further details about this matter, but we strive to keep Bonanza the safest possible marketplace for our buyers and sellers to use. Therefore, it is our mandate to be proactive in suspending accounts that have been associated in any way with site misconduct. We make the best decision we can at the time. If there is any doubt about our information, we will err on the side of caution to protect our buyers.
If you have any further questions, please see our terms of service, which provide complete details about our user policies, including our right to suspend an account at any time.
If you are interested in moving to another marketplace, we recommend ioffer.com or ecrater.com, both of which have strong monthly traffic and a good base of buyers and sellers. eBid.net is a good site for those who wish to deal in the auction format.
Our decision is final and no further correspondence will be addressed. We sincerely apologize for any inconvenience this may have caused you.
I created a blog to promote Bonanza, I made a sale, I participated in Christmas in July, and I bought a member a Secret Santa gift. I was still banned though.
is running by arrogant and ignorant people. They have no clue the merchandises and let bully buyers are running the show now.
For those of us looking to sell on a site other than feeBay, keep looking. Bonanza.com is pretty good as far as ease of listing is concerned, though others are better. And, it is FREE. Where Bonanza falls horribly short is SALES. I sell lots of the same items on feeBay that go completely ignored on Bonanza. Plus, you can't do auctions - only Buy Now for those of you who prefer the auction format. Bonanza does have "Best Offer", but what does it matter when no one is looking?!?! Like eBid.net Bonanza refuses to advertise, so don't look for improved traffic as time passes. My advice is stay away. Thank God Bonanza's free so I'm not paying them for zero sales!