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I asked BONANZA to Refund two UNAUTHORIZED CHARGES they charged my debit card... read below... and PLEASE PLEASE... save yourself MONEY and TIME... and DO NOT USE BONANZA... Communicating with BONANZA is like "BANGING YOU HEAD AGAINST A STEEL BEAM"! I honestly cannot even believe this company... READ THIS...
Pri
Re: #******* Why the hell do you keep taking money out of my bank account. I closed my booth due to your exces...
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User Question --- my issue to Bonanza-------
Why the hell do you keep taking money out of my bank account. I closed my booth due to your excessive fees... I had one sale for which you charged a 17% fee of $75.00. You would not reduce the percentage charged, so I closed my booth. Then I see that you take $25.00 out of my checking account on February 29. I called the number listed with the transaction on my bank statement and OF COURSE... received NO RESPONSE from BONANZA. Now I look at my checking account today, and find that you took $11.53 out of my checking account. I will be filing complaints with the Better Business Bureau as well as with the US Attorney General's Office; and the Washington State Attorney General's Office as well as any other agency that can address your stealing of funds. Get the $25.00 and the $11.53 refunded back to my bank account. If this is not done today, I will also be contacting law enforcement in Seattle, Washington. You cannot take money out of my account... what is wrong with your company?
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HERE IS BONANZA'S RIDICULOUSLY LAME USELESS RESPONSE:
Judy (Bonanza) <*******@bonanza.zendesk.com>
8:45 PM (13 hours ago)
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Hey Madhatcat63
Judy (Bonanza)
Mar 8,5:45 PM
Our system has identified your account as high risk and we are unable to open an account on Bonanza for you. We apologize that we are unable to provide further details involved with this action as it is a matter of our site security. In our efforts to keep Bonanza the safest possible marketplace for our buyers and sellers to use, it is our mandate to be proactive in suspending accounts that we deem as high risk.
If you have any further questions, please see our terms of service, which provide complete details about our user policies, including our right to suspend an account at any time.
If you are interested in moving to another marketplace, we recommend ioffer.com or ecrater.com, both of which have strong monthly traffic and a good base of buyers and sellers. eBid.net is a good site for those who wish to deal in the auction format.
We sincerely apologize for any inconvenience this may have caused you.
Kind regards,
Bonanza support
Madhatcat63
Mar 8,5:26 AM
Support Ticket #******* Overview
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WOW... I did not ask them to open an account for me... I asked them 67 times to refund the two charges they took via my debit card after I "CLOSED" my booth due to their 17% fee on sales.
I am SPEACHLESS!
Tip for consumers:
NEVER USE BONANZA.... Now they have taken $25 out of my checking account.... for what? I called their telephone number only to get their automated system. Asked that the random $25 charge be credited back to my account... this has not happened; also asked them to contact me immediately... and OF COURSE, have NOT heard from them.
This company is the WORST EVER! ZERO STARS!!!
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Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.