Good customer service, any issues I had were resolved promptly. (in 298 reviews)
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I bought a not inexpensive Kingzone T1 Turbo. A small crack appeared in the middle of the screen after a few months. Within a day the crack had gone the whole way across the screen. Gorilla Glass 3 screen? Banggood said that the screen is not covered and that it can "only be broken from being squeezed from high temperature or collision". The phone hadn't a scratch otherwise. I took a chance buying outside of Europe and paid the price. Useless. Avoid them!
Have been purchasing some items from Banggood; some were OK others not so much. Latest item was a smartwatch which I have been using for a couple of months until the screen went dead.
I contacted Banggood and have been exchanging emails with customer service on a daily business for the last week or so.
From the first moment they have been trying to avoid to replace the item under the warranty.
Initially they said the item had been purchased well over half a year which it wasn't. Then I sent to them the manufacturer's warranty period of one year and they responded by saying that this applies to sales made in mainland China only.
Last email received from them mentioned that they have a three month warranty period (I haven't seen it anywhere) and I do not qualify for an exchange.
To conclude, I would advise asking before any making any purchase for items of a certain value about the exact duration of the warranty period and have this in writing. Of course they may still find other ways to avoid honoring this.
I ordered 11ea 10W White 800LM High Power LED Flood Lights from Banggood.com, and when I recieved them I inspected them and found that they were 12V lights, not the 110V as required. I reviewed my purchase order and realized that the error was mine, I had ordered the 12V lights incorrectly. However there was a process for returns on the website as well as email contact, I employed both to no avail. I was not offered a return, of course since it was my error I was gonna ship the product back at my cost however that wasn't considered. I offered to order the correct lights and they could just reimburse me the difference (approx $33) but to no avail. They would not give me their address in either China or US. Every turn I took to seek reimbursement was denied. DO NOT do business with this company unless you assume all risks, they are liars and will take your money and hope you go away.
Tip for consumers: Take extra care to 'cart' exactly what you need before submitting your order as any errors will be on you and not the company. They sell the same product that I ordered on eBay with 30 day return. Go figure....Ask Brian about Banggood
Initially I was a happy customer. I ordered 4 times from them. Quality is however very poor. Immediately after I received an Iphone 6 plus waterproof housing I informed banggood that the housing was not waterproof anymore because the rubber to protect the charge connector came off after one time use. I pas €13,50 for this low quality housing. After one week the housing got bursts inside the plastic I informed banggood and it took a while to send them pictures. As a response they offer me 100 point and for that you can qualify for 2% discount which equals €0,27 Also I bought 3 mouse scaring devices total €12 one never worked and even the light didn't work, the second one stopped working after one week. The last reply I got is that they offer 3 days warranty however they are ready to give me 300 points so that equals €0,81 In China and Hong Kong the government will not tolerate such jokes, so the only way to solve this kind of 'support' is to file an official complaint.
It's not about the €20,59 (if I ever get the 300 points), it's a matter of principle and if I don't react other customers will get a similar treatment. EU regulations offer 1 to 2 year warranty so if you sell in Europe you need to respect these laws.
This company feels that they are under no obligation to ensure all items are in package when it arrives to the customer. I purchased a YiZhan Tarantula X6 Quadcopter and opted to get the optional 5MP camera at an additional cost. The package arrived on time and I thought everything was fine, I was very wrong. I have been fighting through email and chats with them for over a week over a 4GB memory card. The copter and camera were shipped in a larger box together. The copter was complete but the camera box was missing the 4GB SD card. According to customer service "We only can ship the items as the package including shows on our site." That is great and I would expect nothing less if that was the case. The way they have it on the site they only list the items included with the copter not the camera since it is an additional purchase but sold as a package deal. Over and over again I keep getting the same response:
1 x YiZhan Tarantula X6 Quadcopter
1 x Transmitter
1 x Protection Set
1 x Spare blade set
1 x Screwdriver
1 x Charger
There is no memory card included.
Do you see the camera in this list? No, because it is an optional item that I purchased for an additional cost. Customer service does not see it that way. If it is not in the list then they are not responsible for the item. So I have a camera that was shipped without the SD card and I have to go out and buy a SD card just to use it. I sent in pictures of the camera box showing that it should have included the SD card and they do not care if it’s not in the list they are not responsible. Heck the first line of how to use the camera says to insert the SD card into the camera before mounting it to the copter. I guess Banggood wants me to be thankful that I received the camera at all.
Do not buy from this company. If you choose to you have been warned. Especially do not add on optional additional cost equipment because you will not get it.
Thanks for your mail and sorry to hear that
For the item [SKU233824]Mens Military Outdoor Loose Large Size Cotton Multi-pockets Cargo Pants[ Color;Khaki][ Size;30]in your order 6560699. As if you would not agree our solusion about 50% refund ?
Would you mind taking some photos of the measurement about the waist or other place that not fit as if the difference within about 2 CM . it will be normal,hope you kindly understand.
Then we will let our salesman and supplier check for details.
Best wishes and hope your answer soon
Response #2 after replying that there is No Way that I'm submitting Pictures of myself!
"Thanks for your mail and sorry to hear that
For the item [SKU233824]Mens Military Outdoor Loose Large Size Cotton Multi-pockets Cargo Pants[ Color;Khaki][ Size;30]in your order 6560699 as the size would have some inaccuracy due to hand measure.
So if you need to return it, would you please pay for the shipping cost of returning and also resending by air mail register which is maybe more expensive than the items ?
Could you please resell item or gift to someone else? We can refund 50% for you then you can buy a new one in right size ? Or you can pay us 50% then we will resend you a new one in right size .Do you agree?
Looking forward to hearing from you soon.
Have a nice day!"
You Tell Me if I am wrong.
I ordered a part that took a month to get state side. The packaging was so poor that the part was destroyed in transit. I contacted BangGood customer service with order # and invoice info and have not received a response. I have started a dispute of payment with Pay-Pal..
I bought a pair of pants (size 32) and a shirt (size Large).
I fit into American made 31 pants with ease so the 32s should not have been a problem. I could not even come close to buttoning the pants. They stated that it was my fault and I should've known that Chinese sizes run smaller.
I ordered a L shirt. The shirt they sent me was a XXL---way too big. They stated that Chinese clothes run smaller and that I should've known.
It was never advertised that this was a Chinese site. Anywhere. Check it out for yourself. If it was I never would've even considered buying from them for the exact reasons I am dealing with now. Wrong products, awful quality, & awful customer service. They would not accept returns stating that it would cost me too much money to return (when they sent me the wrong stuff). The way they suggested to fix the problem was to sell the poor quality clothing to my friends or relatives. Hilarious! I wished I had reviewed them prior to making the purchase. My bad.
I ordered a quad copter for my son's birthday. The thing came and it didn't work and the instructions were ridiculous. After looking on UTube at videos of other people flying that same quadcopter, it was really apparent that they sent me a piece of junk. After contacting them, and asking for them to send me an RMA ticket so that I could send it back free of charge and get a replacement that wasn't defective, they told me I had to take videos of it and send them to them for review before they would do anything. . I told them that was ridiculous and to just send me the RMA ticket and I would send it back and that instead I wanted a full refund. They refused to do anything for me thus far.I HIGHLY RECOMMEND THAT YOU DO NOT PURCHASE ANYTHING FROM THESE PEOPLE. I have purchase thousands and thousands of items via the internet and have never had such a terrible experience with any seller. Any seller that does not provide a contact phone number is in my opinion, an unethical business.
ITS just worst shopping i ever experienced. 2 month ago bought coat and dress and other staff and 2 main item never arrived. they saying they sendit. but every time i check it is still in Beijing( 1 month in Beijing air terminal) and banggood is telling me to wait. it cant be worse than that.
I ordered a dress that was supposed to be a small. It was labeled L. And was very large on me.
I reached out to them and this was their response: The L size in the Dresses is the Asian Size(Tag Size),which equivalent to US size-S.Could you please read the Details in size of product description for reference.Kindly hope your supporting and understanding.
According to their size chart, I should have ordered a medium, but because after working in the retail clothing business for 20 years, I know vendors vanity size, so I ordered a small.
The prices are too good too be true...buyer beware!
I ordered 3 pairs of shorts from Banggood in 32 waist. That's what I wear. When they arrived they were labeled 32 but look and felt more like a 30. Also one pair were defective. When I asked for a replacement as their one pair was defective and the other pairs are mislabeled. I was told they wouldn't take a return unless I paid for the return postage which would cost more then the shorts were worth.
Sao now I've got one pair that don't button up because it's missing a button and two pair that are functional for someone other then me. Thanks a lot Banggood. I"ll never buy anything else from them
I ordered a digitzer for a Doogee DG310 - the price was good, but the part wasn't. The part was properly installed, but quit working properly after 2 months ( https://youtu.be/tQbKM6RJa98 for reference). I was told the warranty is only for 1 month, so they won't cover it - fine - but when I try to leave a review of the part on the site, the site doesn't work. I've definitely been left unsatisfied.
Very good online shop. sometimes we have got some delivery trouble as its far away from my country but every time the customer service find a solution. the customer care is very helpful. for exemple my xiaomi camera never arrived after more than one month waiting and when i contacted them they offer me a refund or a product re send.
I received part of my order and learned the US Department of Agriculture had confiscated a packet of pepper seeds and destroyed them. I contacted customer service and sent them a copy of the USDA form as requested and they accused me of lying about a buck and a half packet of seeds. Their prices are reasonable but their customer service is rude. UPDATE: Banggood customer service contacted me via email and refunded more than they owed me. They explained how they did not mean to imply that I might be lying and I believe they are sincere. I have changed my opinion about Banggood and will continue doing business with them. As I wrote earlier they do have great prices but I still cannot recommend purchasing seeds from any foreign sources because you run a great risk of having them intercepted by customs and destroyed.
Tip for consumers: Don't buy seeds from foreign countries!Ask morgan about Banggood
THE CARGO PANTS I ORDERED CAME IN A 32" WAIST. I PLACED MY ORDER FOR A 36" WAIST.ALSO THE RIGHT POCKET STRAP IS MISSING. I'VE SENT YOU 3 EMAILS AND NO RESPONSE. I'M DISABLED AND HAVE NO WAY TO SEND THIS BACK !
NOT HAPPY WITH A COMPANY THAT GETS AN ORDER WRONG.
I bought a quad copter from their website, which took a over a month to finally arrive. When it did arrive, I found very quickly that the product was damaged and did not operated properly. I immediately contacted their customer service department and ask for a replacement. They asked me to send them a video demonstrating the problem that I was experiencing. After doing so, they asked if they could send me a replacement control board to fix the problem, which would require me to solder the connections from the old board onto the new board. I did not purchase a build it yourself kit because I don't want to spend hours soldering tiny connections. I told them that was unacceptable and that I either wanted a full replacement or refund. This entire communication process has been agonizing. I will email them and not get a response for several days. I first opened my customer support case over two weeks ago and we have still not come to a resolution. That's completely unacceptable. They keep giving me excuses that their emails are getting rejected from my mailbox server and blah, blah, blah. All my other emails seem to get to me just fine. And, the email that they sent me telling me that they could not send me emails was also sent to the same server that was having these supposed "problems". So, if your emails are getting rejected, how can you send an email to me telling me that you cannot send me emails???? Hmmmm. I responded to their last email 6 days ago when I told them that I would not be satisfied with a replacement controller card, and that I wanted a full replacement or refund. They have yet to respond and I have sent them a follow up email every day for the past six days asking that they let me know what they plan to do about my case... No response yet, and I'm starting to think that I will never get one. This company is a JOKE and I will not be doing business with them in the future!!!!
A message for Banggood: Your customer always comes first, or your customer leaves! You had your chance to fix my problem and you took your sweet time and did things at your convenience while completely disregarding the fact that you shipped me damaged goods. When you ship your paying customers damaged goods, you should immediately remedy the situation... It should not take several weeks of your customer's time pushing you to get a resolution!!!!
Tip for consumers: Avoid this site at all costs. Yea, they might have a good deal, but if you need to return it for any reason, get prepared for a ridiculously long process that will likely not result in your issue being resolved...Ask Robert about Banggood
This company screwed up my address on two orders I ordered at the same time, and then refused to track or find or refund. The result? I am out monies I spent. I wouldn't recommend this group of incompetent scammers for anything. Save your money. Buy elsewhere.
First and foremost I have bought thousands of dollars of merchandise from this company ranging from 1$ to $200 dollars per item and for the most part it has been good. However when I chose a $740 computer from them and they sent me something different that was described they lost me for life. They will not refund or except item back and there is not a dam thing I can do about it. Lesson learned don't spend any more then you can afford to lose with a company overseas.
It was firstly a very nice shopping experience, i bought some quadcopter parts etc... but it started to get worse and worse to a point that i'm not buying anything more from them. Firstly, a battery pack didn't arrive, i got refunded yes, but the battery pack never arrived. Then, same happened to 3 more orders! it makes no sense to buy from there!
Shippment times: awful. 1 month or more
Disappearing orders: A LOT
If your order doen't arive you don't mind if the product has good quality or good prices!
Live in HK but can't buy octopus toy due to no credit card and high price.
I live in Hongkong, want the octopus toy. and 5.66US (47HK) for one toy is expensive.
I dont register credit card, due to jobless credit card company not allow me register any card.
sadly there is no cheaper price even when I locate in hongkong. very sad.
Purchased item SKU: SKU077858 and SKU: 5xSKU075676.
They did a very bad packing using only a plastic envelope and all products put together.
That caused connector pins bended, get out from plastic bag and scratching the next PCB.
All products looks like being pulled out from garbage but they are asking for movies to show that they are still function. Pictures are not clear enough to understand that these products cannot be show as new.
I have had a bad experience with you and I am curious why you are still in business, I'm furious after 9 emails after an initial email from you I have had not one reply or call despite requesting, i messaged you from 5.30am this morning all through the day in desperation of needing my items , you are not looking after customers and dealing with enquiries! I would like a full refund as I wish to cancel my order, one last chance for response, Amy
Ordered an item. 3 weeks after paying for it, I contacted Banggood. They told me to wait. One week later, I reached out again. They asked me to wait again. I asked for a refund, they asked me to wait. I contacted Paypal, and I got an email from Banggood telling me if I continued with Paypal, they would not refund me, so I submitted a claim with Paypal. They got me my money back. I do not trust Banggood any more.
I have ordered something through this website and I got ripped off. The order arrived incomplete and they will neither refund me the difference, nor fulfill the order.
Products are cheap replicas of good stuff. What I purchased doesn't feel to be a quality product worth £200!
There is no communication, as they haven't replied to any of the several emails I've sent in the past months. The LiveChat is totally useless, as they keep asking me to send them an email, to which I am getting no reply whatsoever. On the LiveChat they keep me on hold forever, asking me totally unrelated questions. Basically they don't care and they are playing this game of who will get fed up quicker.
I have initiated a dispute with my bank and I will take legal action to resolve this. It will probably cost me more than the money they owe me, but on the other hand it will cost them thousands to defend themselves in Court.
They have a very professional and responsive customer service team. Solved my DOA problem in under 24hours, got refunded without much hassle. (Thanks Sara!) You can not really beat this store, one of the best prices on the e-market, original genuine items, free and fast shipping, great customer service! What else do you need? Go to their site and experience this freedom in ordering from foreign countries and receiving the exact item in your mail which you ordered in record time! Will recommend them, and buy here in the future too!
Ordered two items. Received one item in an envelope. Didn't notice that the second item was supposed to be there too. Just assumed it was shipping later. Never received the second item. Contacted customer service and chat multiple times. Told they needed photos of packaging and shipping label (thrown out long ago) and items to prove that I received the shipment. Refused to understand that I couldn't send any pics except of the item I did receive. So they have my item and my money. By the way, their reps refuse to do anything but send email to send pictures and call you a 'Dear Friend'. With 'friends' like that, who needs enemies?
Tip for consumers: DO NOT BUY FROM THIS SITE!!!!Ask D about Banggood
The first website that takes care of both sellers and customers! Which is that it is incredibly fun and give best service to both! I, as buyers have never needed to contact one seller! Bang Good has always answered my questions and helped me right away! Incredibly pleased recommend from the heart! cordial greetings Talan
Tip for consumers: GoogleAsk Talan about Banggood
I ordered a GPS Navigation system for $90 and they sent a $40 substitute without my permission, without informing me, and refused to acknowledge that they had done so until repeated email correspondence. The item they sent does not meet my requirements and I asked them to arrange to have it shipped back. I worked with customer service to no avail. I asked to speak to a supervisor and was not allowed. I tried reaching some other person in customer service through facebook. They refused to help and then blocked me from their page (and I was not rude - simply factual). The issue is that they insisted I pay for return shipping. This is their error, not mine. It would cost $95 in return shipping to obtain my $90 refund. I will have spent $185 ($90 order + $95 shipping) and they would refund $90. I filed a paypal claim and Banggood denied it using the same customer service person. They now claim (through paypal) that they will refund the cost of the shipping when they get the product back. I would be risking another $95 that would be completely at their discretion to refund. I've asked them to prepay shipping. And FYI, the Federal Trade Commission rule is that a receiver is not obligated to pay for or return an item sent to them without their permission. (I will let it go to resolution through paypal if this is the extent of their offer.) I received polite responses (similar to the ones on this site) and they turned out to be insincere. They have done nothing - NOTHING - to address the problem that they knowingly created and tried to gloss over. I too have ordered many things from this site and been pleased until I needed their honest help to correct their problem. They have done NOTHING to help. Order 4885808 on 2/15/15. If they are sincere in helping resolve the problem they created, I will gladly inform everyone on this site. I had great experiences with the product from this vendor in the past and thought this was just a glitch. If it's a glitch, it's one I have not been able to escape. Bottom line, they have $90 and I never got what I ordered. Besides the obvious accountability aspect, I am completely baffled by their determination to alienate a good customer over their mistake.
Unfortunately the worst service i've ever had!!! First time the help center told me that one item from my order is out of stock , and will be on sale again in 10 days. After 10 days they told me that all items from my order are out of stock now, and will be available after 2 weeks. And all this took place after payment. I'm strongly do not recommend to buy something on this site, if you do not want to waste your time.
Low prices most of the time, excellent customer support (I received a refund in 2 cases of lost goods and a replacement in 1 case of damaged item after i sent a few photos).
The only problem (as with all China-based shops) is that free shipment means about 1 month until delivery and not always a tracking code listed on the site (you have to ask customer service for it).
I will definitely buy from them again.
Ordered and received camouflaged shorts from Banggood. Good quality shorts except that one of the leg ties were missing. Banggood customer service reimbursed an amount to compensate for the missing tie and also provided banggood points for my next purchase. Overall good online company to purchase quality goods.
Bought 2 pairs of shorts. Both pair were WAY too small. I sent pictures as requested showing they were the wrong size (tape measure @ waist). They still wanted more proof. This company never intended to correct the situation. Contacting my credit card company and all board of communication to warn everyone about this dishonest "so called" company!
I'm quite a "big" customer on Banggood website. I have done about one hundred commands since I discovered their site one year ago, for my first RC helicopter. I was looking for a cheap but efficient toy, and many people advised me this site. I had doubts about its reliability, but now it's one of my favorites :-)
It's very cheap and offer a lot of fun items in the electronic categories. It's also very good for RC hobbies (heli, quad, cars, transmitters, ...),spare parts and all that stuff.
The few issues I experienced (1 missing item once or 1 command not arrived for instance) were always fast taken into account by their customer service, which corrected the problem.
1 year after, I've discovered other websites quite similar, but Banggood still is one my favorites because I really trust them, and many friends of mine have tried too and are not deceived :-)
I've now made few orders at Banggood.com.... shipping and delivery are very fast and in case of troubles Banggood Team is always here to ease customers' life. Very very professional. If you add to this a HUUUUGGGE catalog of products, It's simply impossible to not use Banggood.com!
excellent shop, delivery on height of, responsive service to clients
ordered to steam of things, there are not problems, all came as well as was described on a page, without every broad patterns, all is honest !
very made happy prices and sales, I such discounts and sales were not seen not in one by the internet shop for what banggood separate plus !
will there be I to order again ? yes ! simply I will be and not once, I like their honesty ! sympathy ! speed of work !
I am satisfied, so to hold !
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