Good customer service, any issues I had were resolved promptly. (in 315 reviews)
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Ordered Black US38 Mens Cargo/Work pants for work.
Pros: Fast delivery (2-4 days) and very prompt customer service by email.
Cons: In my opinion very poor quality for the price, the press-stud above the zip broke just opening it to try on the garment. I ordered US size 38, but these are clearly something far smaller (I have trousers from the USA in a size US 36). Received no invoice or paperwork which caused problems trying to establish a return.
After several emails asking to return the faulty goods, including images of the fault, I've now been asked to send a video. I've now given up. Every response seems to result in yet another question or details about some other persons order. I may dispute the purchase with PayPal, but I'll probably spend my time doing more enjoyable things and consign this poorly made item to the charity bag.
Tip for consumers: Very cheaply made goods. Given the quality they should be sold for a fraction of the price, that way you may not feel cheated when they fall apart.Ask Andy about Banggood
Ordered on July 28th, claimed items in stock.
Sent me an email next day, out of stock. I opted to wait.
Notified me of shipping on 8/20 with CN tracking number, 7-20 days to receipt.
Status unchanged until 09/01 of shipper preparing to ship.
Remained in contact with customer service on 4 occasions. Asked me to wait until the 28th at the very latest. So I agreed.
In the course of this order, I have gone to the post office every time they asked.
Status unchanged as of date of this review.
Contacted Paypal to begin dispute process for items not received.
Immediately following dispute, they send me message offering to reship if I close the dispute first.
I have offered to close the dispute if they resolve it with proof of shipping for order they now claim is lost. No response. None expected.
One plus, they tend to reply in a reasonable amount of time figuring for time difference.
Tip for consumers: Be prepared to possibly wait well beyond any of their proposed shipping promises.
Seemingly nice people work there. Systemic problems with order fulfillment.
You can do MUCH better than them.
I purchased a pair of sandals and it took almost a month for them to arrive and when they did arrive they were the wrong size...when I contacted their CS I was told that they sent the size I ordered which is complete BS...they said I ordered a size 6.5 when I wear an 11...they told me I could return them but I would have to pay for shipping...shipping to China costs more than the sandals did...do not repeat do not do business with these a-holes and be sure to tell tour friends.
I have bought a number of items from Banggood, all have been excellent but not this one.
Moments after lighting this at a children's birthday party burning wax set fire to the plasic petals and the burning remnants dropped onto the table. Fortunately, having looked carefully at the device I was suspicious of it and had placed it on a hard surface. If it had been on a tablecloth or left unattended the results could have been horrendous. It even defied being blown out. Part of the problem was that the petals failed to extend fully but even had they done so the fire risk remained.
It should be withdrawn from sale immediately.
I have contacted Banggood and my local Trading Standards Dept.
I recently purchase a Panda camping hiking traveling laptop 18x62 Monocular Telescope Ref: SKU188519
Using handy for hunting, camping, weekend has managed the mountain. Banggood thank you very much.
I recommend this artcicle has all lovers of great space.
Please stay away from this company from China. This has been over a month to get molds for my Business. Kept asking Banggood where are my products. Now they tell me the shipping that they use returned the package back to them so they now tell me. They now have my $20.00. Could have been worse as it may have been more. In my opinion they never sent the package to me and don't have the Items so this is customer service way of saying to bad. Please stay away from this company. Makes me wonder how many thousands of dollars they took from customers.? I will only trust a few companies that I have dealt with before. This company should be a shamed to do this to customers. Once again please stay away from them.
Banggood delay tactic and sending you faulty goods or even fake products. This makes me really sad as I thought I found an online shop better than EBay but how wrong am I.
I was sent a faulty mi tv box from banggood after waiting for more than a month nevertheless after go though their “you have to send them video of proof”. They finally agreed to replace the faulty product. Month later still nothing! No replacement and no refund!?
I be contacting Xiaomi to check if the faulty Mi tv box they sent me is real or fake make in Malaysia.
Banggood customer care is rubbish and keeps on sending excuses one after another.
Here is proof:
Dear Valued Customer,17/09/2015
Greetings from Banggood.com!
We are so sorry for the inconvenience brought to you from our product, and we appreciate your efforts in reporting this issue to us.
We will send you another one [SKU201653]XiaoMi Mi Box Mini Smart H.265 Decoder Google TV Player HTPC as soon as possible, hopefully fix that problem.
Hi Chris 17/09/2015
I will be out of the country on holiday by 30th of this month and will not be back in 2 months time.
I need you guys to send it express so I can get it before I leave otherwise there will be no one here to collect it!
This is no fault of mine and it has cause me stress and inconvenience. I am still waiting for my other order to arrive 7924172. I am a very unhappy stress customer, I need you to ask your manager to look into this matter for me. I was hoping to order more stuff from bangggod but now I am scare to not with all this troubles has cause.
Hi If you can't sent the replacement to reach me before the end of this month then please give me a full refund to my paypal.
We will send it before the end of this month. Please don't worry about that.
Hi Chris 25/09/2015
I have not got anything yet and I'm getting worry as its coming close to the end of the month and as I mention to you before that I be away. Could you check please and let me know the update.
This is what they email me days before I travel. Knowing I be out of the country!
Dear customer :29/09/2015
Thanks for your order 7924171
The resend order has been shipped on 17th Sep ,
We are so sorry to say the resend order is delayed for The backlog of goods in shipping post office ,
So the shipping delayed ,Sorry for the inconvenience,but the resend product is shipping to you now ,everything is ok ,
You will get it soon ,wish you can understand ,
(This is my reply to them)
I request for a full refund. Today! 29/09/2015
I like to raise a full complaint to your manager. Please ask them to get in touch with me but in the mean time I want a full refund!
I had enough of your excuses!
I told Chris Yip way back that I be out of the country by the end of the month and he assure me that the replacement would arrive before then. I wrote two extra emails to chase the replacement.
Stop writing excuses and give me my money back now!
What kind of service are you running here giving banggood and china a bad name!
I will look for you when I get to causeway bay (HK) then you will meet me in person. Thats where Im going.
I am a very angry annoy customer because of your lack of customer care!
I don’t care about your backlog that is another lame excuses they teach you to lie to your customer.
The faulty product is not my fault and waiting in delay is annoying. You guys should have sent it express but I guess you didn’t trying to save your money and sent normal post! Express post could have got to me in less than a week!
What is the shipping tracking number then you did not even send me that?
Stop lying Crystal and refund my money now!
And get your manager to contact me ok UNDERSTAND?
A very angry customer
I ADVISE PEOPLE NEVER NEVER TO SHOP AT BANGGOOD, THEY HAVE TAKEN MY MONEY AND NO PRODUCTS, I ORDERD PRODUCTS IN AUGUST IN ONE MONTH THEY DID NOT ARRIVE,I HAVE MADE AT LEAST TEN CONTACTS,HAVE KEPT THESE EMAILS TO PROVE THIS, THEY KEEP SAYING THEY ARE SENDING REPLACEMENT ORDER, STILL NOTHING ARRIVE, I THINK THIS COMPANY TAKES YOUR MONEY DOES NOT SEND ANY PRODUCTS THEN KEEPS YOUR MONEY AND WHEN YOU COMPLAINE THEY TELL YOU TO WAIT OR OR PARCEL IS ON THE WAY OR THEY WILL SEND A REPLACEMENT ORDER WHICH LIKE ME IT NEVER ARRIVES, IT IS ALMOST OCOTOBER NOW, I ORDERED IN AUGUST 2015 THE FIRST WEEK IN AUGUST,THESE PEOPLE;STEAL YOUR MONEY THEN YOU GET NO PRODUCT, CAUTION CAUTION DO NOT BUY FROM THESE PEOPLE AS THEY TAKE YOUR MONEY AND LIKE ME WILL BE FOBBED OFF NO PRODUCTS BUT YOU DONT GET YOUR MONEY BACK EITHER, I THINK THEY ARE A FAKE COMPANY. PLEASE BEWARE BEWARE
I bought a Vkworld Vk700 smartphone from banggood.com. First of all, it took 30 days, 5 days more than stated to arrive in Greece. The box had been opened(had no seal and torn bags) but due to waiting for a long time I ignored this. It turns out the phone had a faulty loudspeaker so I sent an email to Support to get a replacement or refund. They answered that they needed video proof so I sent some videos showing the problem. <br> After seeing them, they answered after about 5 days asking me to send it back to China with the shipping fees ON ME. This is half the price of the phone and it would take months until I received the replacement. I asked them for a better solution and they told me I should choose cheaper shipping (as if I would choose the most expensive solution), I told them this is unacceptable and I wouldn't be buying from them again if nothing is done, I got no response, a faulty phone and 80$ less. I will avoid them from now on and so should you.
What this company sends out (when it finally arrives) is poor quality junk. I bought shoes - one pair undersized, the other way oversized and not even the same size. If they respond - which takes time and effort, they do not offer real solutions for returns. There is NO Customer Service! DO NOT WASTE YOUR MONEY ON THIS CHINESE CRAP!
I received one item with a hole in the side of the dress. The other was the wrong size shirt. I ordered 3 shirts in the same size and only 2 of them were received as ordered. Apparently the sizing changes depending on what product is ordered. So for example it will say US - size XL, which means size XL. But in other items it it will also say US size XL but will be converted to Asian size XXL. I believe this to be misleading.
Although I sent my complaint with a copy of the order confirmation, they tell me they need the order number (seems to be to hard to look at the previous order number seeing it was sequential eg. *****#14 and *****#15 only split for warehousing purposes after the purchase). They also claim the size I ordered was correct.
They have so far refused to even look into the issue with the hole in the dress, they just keep harping on about the size, which is misleading. I have sent 4 emails now without acceptance of either claim.
I've never written a review, but I feel I need to warn people. I ordered 2 pair of cargo pants from Banggood and after waiting 6 weeks for delivery they finally show up. That's not the bad part. They are way too small so I look into the package for a return label, no luck. I look online and there is no return info. Now I know I'm in trouble. I email them that I need to return the pants. Their reply was to ask that I take a picture of the pants with a tape measure so they can be sure it's not a quality control issue. They didn't like the picture because they It didn't show the size label. I retake and resend them a pic with a tape measure and the label in the pic. The pants were 2+ inches too small in the waist and way skinny in the legs. They tell me 2inches is within the margin of error and they won't take the return. I'll be calling my credit card company.
I should also mention, right after I made the purchase my credit card info was compromised. Coincidence?
Very unhappy with this company, bought an item from its associated ebay seller (yoopar) only to realise instantly that i bought the wrong item, sent yoopar a message immediately asking for cancellation and a refund, no reply, but within minutes the item was marked dispatched, then hours later i received a message basically saying "tough luck we already sent it" so the seller had no intention of giving me a refund, he took my money then laughed at me, very annoyed! i will do everything in my power to shut this company down!
I have yet to receive my order that was placed on 9/5/ you said it shipped 9/8 it is now 9/19 still no package. I've ordered from china in the past never took this long.I will NEVER order from you again and I will tell EVERYONE no matter how good it looks do not purchase anything from your company.
I made and 844.00 order. my items came 4 weeks later. The quadcopter I order was broke when I opened the box. I have pictures from opening my package and you can see my qouadcopter was never removed from its protective cover. I sent banggood pictures and they want me to make a video. I will be getting my money back through PayPal and never doing business with bangjunk again.
I placed an order on Aug.8,2015 and it supposedly shipped the next morning Aug.9. Here it is Sept.18 and I still have not received my order. I contacted Banggood two times and they just respond by telling me to be exercising my patience. It supposedly got to the U.S. on 8/12, where is it?
发货时间： 2015/8/12 1:00:02 目的地： UNITED STATES
日期/时间 地点 状态
2015-08-12 01:00 FLYTEXPRESS-CN Processed Through Sort Facility
2015-08-12 01:00 FLYTEXPRESS-CN Processed Through Sort Facility
2015-08-09 15:12 FLYTEXPRESS-CN Acceptance
2015-08-09 02:46 Customer Shipping information recieved
The customer response is quick. Problem is the shipping. It’s total crap..
I have placed the order a month and half ago and never get my package?
They told me about a buffer period they have and bad weather... seriously?!? It doesn't make sense to wait that long for a package guys…
A terrible way to do business. Don't bother with them.
I had multiple windows open watching the countdown timer for the anniversary $9.9 sale.
All high items said sold out over 20 minutes before timer was set to expire. Nice scam to get you onto the site. I have ordered quite a few items form this site. First few arrived in decent time. Future orders took longer and longer. Waited 45 and 50 days for some. I am done with this crazy shipping.
I ordered a rear view camera for my car, it took almost a month before I received it. The package did not come with proper wiring instruction. I contacted customer service and was told that the spec sheet that came with the camera is all they have. You can;t even google it on the web. Never again I will order from this website. They have very bad customer service.
In august, I was the winner of the DJI Phantom 3 Professional at 9.9 dollars.
For me all was done and my order was done.
But a technical problem in bangood didn’t have validated my order, but I not received an information from bangood about this error.
I went in vacation and when my vacation was finished, I look my account on bangood. My order was closed.
I communicate with banggood. It said because i have not pay my order.
It doesn’t want reopen my order but it's not my fault
This anniversary offer is a lie.
Based on this experience, I proved myself right, & shame on me for being sucked in by cheap prices.
EDIT: I waited well over 30 days for a bag that never arrived.
Emails back & forth to customer service, always telling me to "wait with patience", now I have my money back & I will not bother with banggood ever again.
Katherine L, what's the point in investigating the case? There is no case!
I received one of the 2 items I ordered, I got my money back for the one that didn't arrive, so who cares. At this point I am not owed anything.
The pisser is that I really wanted that second item, being a bag, as I have one like it but it's wearing out.
We learn from our mistakes. I refuse to hand over my money & simply wait with my fingers crossed that what I paid for actually arrives.
EDIT: & banggood are still spamming my email with offers...hahahahaha, as if I'm ever going to bother!
Tip for consumers: CAVETE EMPTOR ( Buyer Beware)Ask Dirk about Banggood
I performed in Bang Goog more than 30 orders with several items on each order in the last year.
Only once an item arrived defective, and they sent me another quickly.
My experience is excellent and 90% of my purchases do them in Bag Good.
I would like to Banggood team, my congratulations for the good work and the treatment they received and receive each time.
From my point of view are the best in: The customer service, speed of shipments, and its website (articles, tracking, client).
I reiterate my congratulations to assure they are sincere.
Thank you very much for everything and encourage them to continue working as they're doing.
I ordered first time some goods from banggood.com. At the beginning I was pretty skeptical about goods quality and delivery time. But I was surprised. Banggood has a superb customer service. They reply very fast and professional. Shipment arrived as well fast despite some difficulties from our local courier. The quality of delivered good was also very good! Now I'm sure that is not the last time I've ordered goods from banggood!
Three major issues
1> Delivery time. 29 days. They say its should take 20 days. They make no mention of this when ordering.
2> The sizing charts for pants are insane. I got size 40 men cargo pants. I like them loose. I have size 38 cargo pant (wrangler) from walmart that a little snug. I also have size 40 cargo pant (wrangler) from walmart...a little better fit. I ordered size 40 from banggood. I could not even get my one leg into the pant. My father in law is chinese..he wears a size 32-34 pant. These pants fit him.
3> Return policy timeline. They say you must return within 3 days of "receiving product". I emailed the first day the product arrived. Took 2 days to get response. The first response was a generic email asking questions. Then we went back and forth with many emails. In the end they are not refunding or exchanging the pants.
I have started the backcharge process with the CC company. Will seee
Order was placed 3 weeks ago and still haven't processed yet. Customer Service stuffs are not professional. Very irresponsible company.
If you do not have stock, says it "Pre-Order",
If you can't ship item, inform customer
You can't ignore the fully paid order like this.
Order Number: 7918137
Order Placed Date: 2015-08-14
I have ordered some guitar amplifier from them on 30.08.15 and they haven't processed it and showed "Back order" in status after 5 days from the order. when contacted their customer service they said they are not going to ship till I pay extra cost!! Wow! what a ripoff! They needed more money from me. I asked why do you need more money, they haven't got a clear answer and felt they are lying, because every time I contact them they told me different reasons. I don't think when they say they're checking your order, they are check it for real at all. just keep you waiting and try to rip off you. Few hours of hassle and dozens of mails they said they will refund my order. very disgusting people. Will Never buy again!
order date Aug 30 2015
order number 8269679
I am sure they will reply this review saying they have solved the issue aso you see in other low rating reviews too, But they do nothing!
Tip for consumers: Stay away if you don't want to get into troubleAsk supul about Banggood
Product quality is low. Stop working after several month and not much help from customer service.
I am British. I ordered some sandals, size 7 & paid in Sterling but they sent US size 7 which is too small. You'll never believe this: apparently, I've to take a video or photos to show that they are too small!!!!!! What sort of stupidity is that????????????? They want a photo of me hobbling around in too small shoes as proof? I've been informed that I can't have a returns label because if I scroll down the page, it says that the sizes are American. Sure enough, there it is RIGHT AT THE BOTTOM OF THE PAGE!!!!!!!!!! Deliberately misleading the customer!!!!!!!
I use this site site to buy RC quadcopters and parts from China. They have a great choice of products (much better than here in France) and good prices.
Shipping takes some time, but the delays are clearly announced (for France/Europe, expect 2 weeks for small parts and 3 to 4 weeks for bigger parts).
Out of 16 orders, I only got 1 problem and it was fixed in 2 days. Customer support was responsive and I was refunded for the faulty shipment.
I ordered a digital watch that came defective with no instructions, blue tooth ear phones that either do not work or have a buzzing sound and a hip pack that will not fit anyone with a waste 38" or over. They do not stand behind what they sell and simply ask you to ship the garbage back to China. WARNING...beware of these people and I would suggest that all of the good reviews are rigged.
Not a good company purse arrived reaking of fish and refused money back, Kathleen I have weeks and about 20 messages from and to "Betty". Bad business will never order again had to throw purse away smelled like fish unable to rid the smell after 2 weeks outside.
I'm a long time customer of BangGood and I order frequently. Most of the products received are in excellent condition and whenever you receive anything faulty you can rest assured that customer support will have your back. They will resend the item your way or refund you.
Excellent customer support. Good and honest reviews posted on their website too and also a good discussion board for each of the items they have on sale.
Tip for consumers: Shipping times are anywhere between 3 to 10 weeks so make sure you have that factored in when you buy. They have express shipping at an extra cost but I never tried that option.Ask Mario about Banggood
We are leaving for a trip today 8/29/15 and we placed an order 8/8/2015...half of the order still has not arrived....really crap ass shipping...we placed one large order and have gotten them in seven different shipments (some still waiting on)......will not buy from again....truly terrible way to do business.
Recently had to contact Banggood Customer Service Dept. with a complaint about a faulty item. (Quadcopter)
Can`t imagine a better service. Quick respond times (thx Linda), competent technical advise (thx Cody)
and generally a fair view on business. (got a refund/replacement)
Good to know there is a place where somebody is going to listen to you, should there be a problem.
Makes me a happy Banggood customer.
Thank you, Banggood!
I would like to share my point of view, related to my experience with the online store Banggood. It was very easy and nice to find the item I searched for, as well as to order it. The delivery was executed in a very accepted time frame.
I have ordered already few items and would recommend this site to my friends as a safe and good place to buy, with very good stuff prices.
I bought a very cute wallet and the product arrived is exately like in the photos! The good quality in which the wallet is and the time I waited for it to arrive are both positive.
The staff members are very polite, kind and professional. I had some problems because the product I ordered was out of stock, and the staff contacted me to ask what would be better for me to do (have a refund or wait for it to be avaible again?).
Very good company, i will recommended it to all my friends.
"I have been dealing with Banggood in more than 1½ years, and I have ALLWAYS been treated with alot of respect and understanding, if a item is missing or defect, there have been NO PROBLEM at all, and another thing, it have allways been 1 ckass stuff they are selling,.
I have 6 different drones and 1 normal plane, and the only place I have been deali8ng exept Banggood is Hobbyking, but ONLY if Banggood not was having the peice...
I can recomment Banggood with all my heart, its ALLWAYS a plesure to deal with Banggood..
SO SUMMA SUMARUM : USE BANGGOOD, ITS THE BEST PLACE TO BUY YOUR RC-HOBBY-STUFF."
Per - Burfugl
First time using Banggood.com and would have no hesitation using this site again. Item took few weeks but as I live in Scotland I expected this. I was kept up to date with info, despatched, in transit etc. overall first class service. Margaret Stubberfield