Though I still didn't see if they have as good customer service or not, and I wish that I'll never have to ^^. (in 218 reviews)
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Quality products and well-packed shipments
Very reliable company and very helpful support if and when a problem arise.
The communication and support are the best.
I am already buying and I will continue to buy from BangGood
Tip for consumers: Trust that companyAsk Avner about Banggood
They stock a great variety of parts and an amazing price, and if things go wrong in any way, they go out of their way to make sure you are satisfied. I've recommended to friends and would definitely recommend again! Their customer service has corrected every issue I've ever experienced, even when the problem was not caused by them (e.g. lost package in international shipping).
ordered on feb 24 2015. now mar 29th still no product. yet it states you will not be charged till it ships...I was charged 12 days BEFORE the 1st part shipped. supposedly was shipped on mar 8th but nothing so far. email questions not answered correctly or quickly (days)
I am thinking of filing a complaint with paypal.
I WOULD STAY AWAY IF I WERE YOU. UNLESS YOU LIKE TO TAKE CHANCES.
Tip for consumers: DO YOURSELF A FAVOR
BUY SOMEWHERE ELSE
I have placed many orders at Banggood in the last two years or so when I started looking for surveillance equipment. During this time many other items were added on my want list. There were times that some products were delayed due to weather conditions etc and Banggood send already a replacement. I never lost any package and therefore I had to reject the replacement packaged that arrived. People were very friendly and care about me the customer. All my e-mails were answered within few hours. In some cases they suggested to get a newer or better item that has just arrived. In sort you can call them Professionals. It is the one store that I trust the most. There prices are 99% than anyone else at least in the item that I have order.
Tip for consumers: They will answer your e-mails in sort time and are reliable and low price store.Ask Evan about Banggood
I ordered many times on banggood.com it is very easy and the number of products is overwhelming. If you have a problem with a product you bought, you send an e-mail with the picture and order number, or use the support chat! How easy!
The orders took 25 days on average to be shipped to germany and I think that is good.
I would recommend buying on this website, because the products have a good quality.
Very large variety of products - good to great quality - also very good prices.
The customer service it's just GREAT!!! one of the best i've ever meet in online shopping.
Shipping take a little time to EU but its coming from China and it's FREE - so i find it ok.
6 Stars from me Banggood!!! :)
Really good customer service, although I gave a wrong address for shipping the order got refunded and I always received a quick answer to my mails. Great!
Tip for consumers: Choose the registered and tracking shipment method, especially if shipped outside of CN you can track the goods.Ask Arne about Banggood
I am member on plenty sites.
On this site i m buying items for a long period (about 5-6 years). After all these years I m very satisfied with their products, their fast shipping methods, their variety of products and above all with their prices.
Also when I faced a problem with some of my orders their response was very professional, fast and they solved it in my favor .
In conclusion: it is a site with very good deals for everybody and I recommend it to everyone with no second thought.
I hope that they will continue in this way and I will leave five stars as a rating because they worth it.
Very good customer service!! Replaced faulty product right away. Shipping take a little while but im in the US and its coming from China so its not their fault at all, anything shipped from there will take a while but they prices are unbelieveable. Anyone compaining about bad quality products just doesn't understand how to purchase things, understand what you and actually buying and where it is a knock of or the real product, its very easy to tell. You wouldnt but something that says its an anti gravity machine and then complain that it doesn't work, you're the idiot who thought an anti gravity machine was real. They have amazing products, prices, and customer service.
I have only ordered from Banggood 3 times but every time I got what I ordered in good working condition. Shipping was slow on the last order but the West coast docks shut down for a time due to a strike. Buy something and make your own decision. Just because you had a bad experience with one transaction does not make the company a SCAM. If that were the case I could call almost every company in the US a scam.
Tip for consumers: Free shipping is SLOW - 6 weeks - if you need it this month pay for faster shipping.Ask Dan about Banggood
Excellent service, very good quality, value is above normal, free shipping(very fast :))
Edit: OK. I have read some reviews. They just say Banggood have many good reviews and that's why it is bad. Whaat ?! I can't understand you guys, how can you review a website without even buy a single product ?
Tip for consumers: Rate the item you bought :)Ask OnSr about Banggood
I've been using Banggood for about a year now and would have to say I'm very happy. I'm a veteran of Chinese online purchases and have had some very mixed experiences, especially with Aliexpress. However, Banggood has been excellent. Firstly, I have not been disappointed with anything I've ordered - the items closely match their descriptions and the quality to price ratio is good. Secondly, prices are generally very competitive relative to other Chinese websites ie. I've frequently compared and Banggood are generally lowest for the items I've bought. There is also a very good selection of items, especially electronics & components and it seems to be a site focussed on reasonable & obviously Chinese-brand items, rather than fakes. I've also had to contact customer service over minor issues and had a fairly quick response from a real & helpful person. Are there any disadvantages? Well, although items are well packaged, you have to be patient with shipping. I'm in Ireland and the free option generally takes not much less than 5 weeks to arrive, although nothing has been lost either. However, overall, I'm a fan and will continue to shop on Banggood.
Tip for consumers: Plan time for shipping; the best value is for items you can afford to wait a bit for.Ask Daniel about Banggood
i bought a bag from banggood , it only took a week for me to get it. and i love my bag. i will be ordering a few more soon good quality great low price
Tip for consumers: dont believe the bad comments, this is a awsome site to shop. you name it they got it.Ask DOLORES about Banggood
I first ordered small bag to replace my daily beater and was intrigued by the cheap electronics. I went for the Teclast X98 which has the
same screen as an iPad Air 2, but runs Windows and Android. The product was solid and half the price of something comparable state-side. I
would, however, recommend paying for expedited shipping. The free shipping can take a month, but I have to admit the website was forthright
about the length of time. Their customer service was great, btw, and they followed-up even when they didn't need to.
Tip for consumers: Pay for expedited shipping.Ask Francisco about Banggood
I ordered Gillette shaving blades as advertised on their website and they sent me fakes. They have now changed the description from Gillette to "fits Gillette" or something like that. What good is a fake if it doesn't perform like the original? I also ordered LED light bulbs and luckily I only asked for a small quantity. The bulbs emit a weird yellow light and one of the bulbs stopped working after a few hours of use. Aren't these bulbs supposed to last 10 years or more?? And Banggood is not interested in hearing about complaints. I have sent them several emails and not received a single response from them. Moral of this story: Banggood sells cheap goods in every sense of the word. You get what you pay for. Don't waste your money. Buy the genuine stuff from reputable dealers.
Tip for consumers: Just look somewhere else. There are plenty of other websites that will sell you the genuine article for a reasonable price.Ask Tej about Banggood
I have been purchasing from banggood.com for over a year now and have had a great experience. I have ordered about 30 items from them and they all arrived in a timely manner and what few items I have ordered and the item be defective they where more than willing to send a replacement and the customer support is good as well. I highly recommend banggood.
They are improving from day to day everything. Waiting time until the delivery become shorter and shorter. Quality of the packagge is also good enough, even sometimes the packagge is broken and some goods are damaged during the transport. But they are resending the damagged goods and they are very serious. Not to mention the very good price !
Tip for consumers: LiviucAsk Liviu about Banggood
I cannot be much happier.
I am a jobless girl, so I don't earn much money, but Banggood has such great products with great prices. I can afford a lot of products and buy great and original gifts for my friend and family without waste my money!
I love their products because there are a lot of different and originals goods!
The costumer service is great, if you have any questions or issues, they are always ready to help you step by step.
I totally recommend it!
Tip for consumers: Have a little patience with the shipping, because it can be a little slow (the free one) but be sure you'll receive your items!Ask Flaminia about Banggood
I believe that they tracked me through searches on Ebay. An add popped up with exactly what I wanted - men's cargo pants in olive green. What I received was childrens black 'sweat pants with giant skulls and crossbones all over it. I wrote to customer service 4 times no reply. After I contacted paypal, they sent a letter, asking for all kinds of photographs, which I sent. No reply. Another person contacted me and asked for all kind of photographs, which I sent again and no reply. Paypal decided that they would refund my money if I paid for registered mail to ship item back to China ( Honestly the item that they sent me was around $10 on special when I first ordered.) I went to my credit card company and they refunded my money I then got another email from banggoods asking for a detailed video outlining my problem. I said most companies would pay for the shipping, since the error was theirs. I got a sarcastic email back saying that was good to know and hope you order again. At least the credit card company was sympathetic.
[en] Excellent quality for low prices, very good contact with after sales service and forum ultilingual
[fr] Excellent rapport qualité-prix, très bon contact avec le sav et le forum multilangue.
Bought many times there and everything has arrived. If I have questions or changes for my order, the service replied within 24 hours! great service.
I heard about some difficulties with returns, but they are looking for a solution for everyone.
I recommend Banngood!
Disappointed. I ordered a QuadCopter - it took over a month to arrive and it was dead-on-arrival.I've reached out to customer services and I've heard nothing back. I do not recommend Banggood - steer clear! I will not be using them again.
Update: BangGood customer services reached out to me, I responded to their email FOUR times and never received a response.
TERRIBLE. NEVER *EVER* ORDER FROM BANGGOOD.COM. THEY SELL DEFECTIVE GOODS WITH NO, ABSOLUTELY NO WARRANTY OR CUSTOMER SERVICE.
I've bought so many things from banggood, and they arrived packaged very nicely! Their quality of items is definitely the best i've ever seen!
The service of the team, is great, they're always answering you if you have a question , might answer in a delay cause many emails, but very satisfied from them!
I bought from bangggood already 4 helicopters, and they all arrived in a good condition! WORKED PERFECTLY!
I highly recommend you , you'll find anything you only wish in this website !
Great website! The customer service is really nice!I has problem with two order and they send me another one. Fast response, very recommendable.The shipping cost are usually free or very cheaper and can find great offers.
Tip for consumers: You can found discount coupons, search in google before pay!!Ask Adrian about Banggood
I am really surprised with the excelent customer service. This was my first shopping with Banggood and i will recomend them for all of users of this channel of purchase. I recomend the DHL express services too. My experience was fantastic. The order was delivered in 6 days after it was shipped of Hong Kong to Brazil. Bangood is an incredible shop, finally the best place to visit and make your shopping.
Only two years ago, met with Banggood and slowly it began to like me more and more. 3 years before ordering gradually from different sites. Now first of all look Banggood. I enjoy the low prices and selection of products. Available are some things that can not be found in any other stores. Quality is always on top. Also note attentive and honest attitude service.
1 Questions & Answers
DO BUY FROM THIS SITE. The quality of there work is horrible, not to mention that the dress came with stains and I was sent a size 4, when we went by their charts and it was a size 8 that I ordered. They then tried to convince me they sent the right dress and for 2 hours I sent picture after picture proving them wrong and the best they could do was say sorry but you'll only get some of your money back. Not to mention I seriously doubt that they understood much English. Again DO NOT BUY FROM THIS SITE, they're just after your money.