I would still like them to provide better customer service without having to send them videos of the defective products. (in 327 reviews)
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I bought 3 cargo pants with the same sizes but when i try it only one pant fits the sizes says 30 but in actual size 2 of them are smaller, all 3 pant with same size as 30 but different.
Tip for consumers: Don't buy here this is scam the 3 day guarantee not true they will charge you for shipping if you return them even you're still on the guaranteeAsk Glenn about Banggood
Products from this company are plain and simply crap!!!...Bought a jacket as a present in size 2x, I wear large and could not even get my arm into the sleeve...They wanted me to send them a picture of the items I bought so they could be returned...Told them to look in the warehouse or order themselves...DO NOT BUY FROM THIS COMPANY!
Beware ...do not use this site ..your paypal will be charged differently ...and you will never recieve your items ...then you will not be able to gain access to your banggood account .....total scam...........update..don't be fooled by banggoods supposed care about customers problems ..after their comments on my review ,I gave them all my order details ..under promise of an email back from them ........surprise surprise ...nothing ....total scam site don't use
I ordered two small items that were suppose to be in a US warehouse. According to website they were shipped out on . Oct. 27, 2015. Today is Nov. 23, 2015. When contacted via live chat I am told 7-20 business days. If they did the math they could see that it has been that long. Won't be doing business with this Asian Rodeo again.
do not buy any clothing from this site. sizing is not the same as for the U.S. so disappointed beyond words and a big waste of money that I could have used somewhere else. and the handbags and wallets are a big disappointment as well. such poor quality. I just wasted over two hundred dollars. do not buy from this site. I gave it one star which in fact it should have not even been given that.
I am fairly new to online shopping in general and Chinese stores in particular, but over the last couple of years when I have purchased tablets, smartphones and various gadgets from China, Banggod has distinguished itself, in my experience for:
- delivering consistently good service, both pre-sales and after-sales and even getting better over time,
- having competitive prices in general, often beating the competition,
- investing in the proper and generally timely communication with its clients.
Almost 90% of the time I find someone to speak with on chat, who is a fair/good english speaker, I get specific answers to my questions, attention is paid to my requests and I may often get follow-up information via e-mail in timely manner.
Shipping times have also been very good (and luckily so, delivery times too)
Most importantly though, I have never had an issue with the product sent (they sell original, new products), if the product is out of availability I will be immediately informed and in a couple of cases of faulty minor products refund was offered swiftly and with no evasion.
Other Chinese stores "shine" a little to create a customer base and then deteriorate sharply, but Banggood is not one of them; Banggood's policies indicate that it is here to stay and that it is striving to provide even better service.
If I were to recommend one Chinese e-store, that would be Banggood.
Tip for consumers: Lots of coupons availabe in your account pages, before you buy check them out.Ask Gio about Banggood
I bought this watch i have explain to them that have not receive it at all. i receive the other #3 but i missing #1. then they told me to go the other site to track it. but i did still there not response from them at all. well now this is a lesson learn that all sites are not LEGIT. beside how will like it if someone did that to them.(KARMA) peace-out!
Just looking at your site Seems that I am not alone in my extreme disaffection with this company. How long should this keep on?
Another day and a no show 11/25
Tip for consumers: never received any shipment, Now they want all the info that I have sent several times, This after they say it was shipped now I am getting query,s from Hong Kong site called sitejabber,com
I purchased two handbags from Banggood. Shortly after I started carrying the first one the handle buckles started coming apart frequently. I have tried to explain this to them. At first they act like they don't understand, but the final resolve was "carry it with both handles". If you have a problem with your product you will not get help. Don't buy from them.
I have made more than 100 orders from banggood without any issue and with the cheapest prices. Recently I had a problem with one electronic item, a camera for fpv, and they repleced it by sending a new one to me. So, great after sales service, great prices, huge variety of items. I am very sutisfied and I am looking forward for more orders!…
Order 9284741- 3 dorm curtains- all 3 arrived with holes where they had been folded, they were incorrectly sold as "fabric" but were in actual fact PLASTIC. I have complied with their request for Photos and paperwork but to no avail they just keep requesting the same info. DON'T DEAL WITH THEM !!
I made over 20 orders with Banggood. They are usually late (Romanian customs is very slow too), but everything got here ok eventually.
Out of 20 orders and about 200 products bought I never received a fake, or a defect, or a broken one. Just two sheets of metal were crumpled and a Powerbank had a small crack.
They only messed up one order and they great support team reinboursed me ASAP.
Also their European warehouse is a proper one, with fast, free shipping and no taxes (unlike other China webshop pages allegendly based in Europe).
In short, great products, great prices, great support... shipping is a bit slow though and packaging could be improved.
Don't buy from these people. I ordered a pair of arm warmers, they sent one. Who buys arm warmers in ones? I now have 19 emails in the folder from customer service and still have only one warmer. I think they changed the website to try to show I was in the wrong. Customer Service seems to only exist to keep hope alive and stop you leaving bad reviews. And the damn thing only cost £2.80 in the first place!
Great customer service, supergreat prices, a wide variety of products and most importantly a good quality on them, I was offered a generic product instead of a Cheerson but I'm surprised of the price/quality balance and of course, once again, the amazing customer service and shipping procedures from BangGood.com, I'm totally placing some more orders!
Tip for consumers: Make sure you order to the warehouse closer to you, their shipping times are great.Ask eliezer about Banggood
Today at 5:47 PM
Thanks for your reply, but I have tried to contact various members of your staff through the forum but it just does not work....waste of time. Also how can I have a technical fault with a sweater?????
Are you emails automatic responses?????
Regarding order number 9085834
Well Surprise, surprise this item finally turned up 35 days after dispatch. I opened the parcel and out fell a dish rag - no not a dish rag but a jumper which was soaking wet right through. Did it come by sea???
I decided to wash it, but there are no washing instructions on it, so if it shrinks or loses shape I will expect a refund - wishful thinking....
Bad, bad , bad. Avoid
Further update on Banggood Saga........
Since Banggod is not answering my questions I emailed them 9 questions and demanded that they answer accordingly else I will provide details of all their communications to the public.
I have also reviewed them elsewhere and they are not happy.
They have now responded to all my questions and for the first time they have acknowledged the issue. They claim they did not see my emails which I don't believe.
In spite of the acknowledgement they are not willing to accept returns. They believe that the problem I have mention is rather between the safety film and the screen.
I am tempted to believe that Banggood has re wired those working for them such that they can only think in a particular way.
It doesn't matter how you explain the problem they will always fabricate what they think is wrong.
I am no idiot and I don't need PhD in computer engineering to be able to tell that tablet is faulty.
I will like to still maintain that banggood services are atrocious.
I began this resolutions more that 10 days ago. We had exchanged several including photos but they refuse to acknowledge the problem.
They are now willing to replace the adapter but they will not however accept that the tablet is sub standard. They have sent a video link to suggest that will resolve the air pockets between inside the screen but that is more of an insult on my person.
When I challenge it again, they are now saying the problem is between the safety film and the screen. I had already mentioned to them I noticed the problem when I took the film off. So you see Banggood will do anything to keep your money.
How can a company like Banggood fail to have details of what they deem poor quality standard on their website.
Please read between the lines. Banggood want to be able to dictate what is what and denied buyers the chance to hold them responsible when things go wrong.
They themselves can not even explain or list these any quality specifications but they are able to tell the customer to proof it. What are customers trying to proof when they do not know the standards?
I believe the only reason they are now trying to be seen doing something on my case is because they have realized people are reaching.
Count yourself blessed if you do not fall a victim as me and others on the website. Please feel free to share these to other sites.
Thank you and I hope to keep you posted.
Just update on Banggood terrible service.
If you think the email you get from Banggood asking you to provide your order details for them to further look into your concern will work then start praying in tongues!.
They only want readers to believe that they are sympathetic to your situation but they will be the same if not worse than their customer service team.
I have contacted them as requested giving full details of what had happen. I also forwarded all the emails communications I have had in the past with their customer services adviser. Not only that I included photos of the adapter and the tablet. I decided to examine the tablet and noted it had air pockets underneath the screen;showing how poorly it was built.
The response from Banggood ----- surprise surprise I have not been able to proof the quality of the product. Really!!!!!!!!!!!
How do you describe a tablet which has air pockets underneath the screen with no compatible chargers?
I guess this is reason why they will not put their response on this site for everyone to read.
They will not give you the return address to enable you work out a return cost of the product.
They claim they will offer partial refund for the adapter but will never reveal what they are offering.
I have emailed them again and I will be happy to share all the communications we have exchanged here so you can all decide whether your money is better of elsewhere.
I will edge Banggood to start responding to people's concerns right here. We all want to see how transparent they are. Please don't hesitate to post the communications exchanged publicly.
Don't be fooled by the few positive response you read here. I understand they are also fabricated to make innocent customers believe in their product.
This company are just day light robbers. Please BEWARE!!
Overall Banggood is trustworthy and customer service is pretty reasonable and quite prompt. Though their goods take more than the said time (7~21days) to arrive, it always arrive probably after 5 weeks.
I'M STILL WAITING FOR A REFUND - CUSTOMER SERVICE = ROBOT PROGRAMMED TO SAY "SO SORRY"; YOU WILL ALWAYS GET AN EMAIL/REPLY THAT SAYS: SO SORRY FOR YOUR INCONVENIENCE... COULD YOU... WE WILL... DO EVENTUALLY NOTHING AT ALL - BUT LET THE REST OF THE WORLD BELIEVE WE WILL!
Below answer just proves again what I stated above. They well know all details about my/your order - Banggood is just "keeping up appearance"
This is a very good store!
Excellent service, a very wide range of products, promotions, discount program, fast shipping! Customer support is organized at a high level.
I really liked being a regular customer of this store.
I highly recommend it!
Power bank will not charge the 18650 internal batteries .
Bangood want proof it won't charge... HOW???
Have to send video... I did.
They again said send video...
The video can't prove its not charging.
Bangood keep saying same...
Now saying video not received. They get the emails and don't read them.
Want me to send another video.
They rely on wasting your time.
Look at there replies to complaints...Always the same... And do nothing to fix the problem
They made a mistake it would not fix it. I ordered two motorcycle lights. It took a month for them to arrive. They sent one red and one yellow light instead of the two yellow lights I ordered. I needed lights for a trip I was taking so I bought a pair in the local store because I couldn't wait another month for the correct light to arrive . I tried to return the lights they sent by mistake and they would not accept them for a refund. They offered me a coupon for one light. Do not buy from these people. If they make a mistake it becomes your problem.
I have order 4 dresses and two bags from bangood recently. The stuffs arrived in a reasonable time frame . However, as expected , the four dresseshave very cheap quality. They look similiar to the pictures advertised but the quality is not just there.
Should not buy any clothes from online websites in China.
I think I've spent over a thousand dollars on various items from Banggood. Sometimes they are impressive because I can get a product at a cheap price in about two weeks.
Other times their products are of exceptionally poor quality. Most recently I bought an LED light that only lasted six months. But guess what, Banggood will prevent you from posting a review of an item that you purchased more than six months ago. How are you supposed to know if a product is good in that short time?
I bought an ESCAM ip camera. First of all it hasn't all the specification written in the banggood (bangBAD) website. It doesn't work in only two months and banggood doens't want to send me back my money. They ask me video and screenshots of the problem. I send them the video and the screenshot. After they ask me to contact ESCAM. But never they send me my money back. Don't buy from banggood and don't buy escam products.
It's not the first time i buy at this place and every time, everything goes right. Even when I receive a defective part, i contact them and they send me a new one without any problem. I cant ask for more.
For now on, it's way better than any other site where i used to buy my stuff. I will defenitely stick with Banggood.
It takes 6 to 8 weeks to ship from overseas. On occasion it takes up to 12 weeks. Shipments are combined and sent over, usually by cargoship, because overseas shipping would otherwise be prohibitive. If you order anything from another country take that into account. Additionally, I have found that sizes in other countries, even though they say they are US sizes are iffy at best. Especially womens clothes. I have ordered large sizes from Asian countries and cant get the tops to go over my breasts. Therefore, I don't order those items any more. Just remember if it sounds too good to be true it probably is. Take for instance the "silver" earrings I bought. It even said 925 on the ad and on the package. They were clearly some kind of chrome plating. Buyer beware. BUY AMERICAN!!!
I ordered a guitar capo (actually, several of them) and it promptly broke the first time I put it on the guitar! I wrote to customer service several times, sent a photo along with the message, and have received no reply at all. I did the online 'chat' thing and they keep telling me they didn't receive my emails, although they never bounced back and I sent several to a few different customer service addresses that were provided. NOT A GOOD DEAL AT ALL. You get what you pay for (if you're lucky).
I have received a faulty smart watch and the battery was finishing when it is %45 or around. I told this to them but they asked me to recorded a video take photo even I have done this they did not reply back to me after this. DO NOT BUY ANY THING FROM THEM!!
Eleven months ago I purchased a long range LED torch and a special size rechargeable battery. My need for it ended before I received the goods - not Banggoods fault.
Since then it has been used probably about ten minutes. It has ceased working, the battery has tested good. Banggood are not prepared to replace or refund the torch as too much time has passed which indicates to me that they are prepared to sell rubbish with a very short warranty period.
There is not much I can do about this except relate my experience and never deal with Banggood again.
My advice if you do buy is to do so via PayPal, test the product ruthlessly as quickly as possible to reveal any faults and utilise PayPal's clout if required.
Well world I guess if we where smart USA and other countries would blow companies like China off and not order any more.
My first order was a 4 bladed Uni-copter or what ever they call them. What was sent to me the first was a throwing type item gyro red in color about $1.00 that is really pushing it. First got with Pay Pal to give them a heads up what was going on. I then sent Message to this company and was contacted by a rep from their company explaining what had happen and what I received plus this was a present from me to my brother and date I needed it about 1 month away and did it show up, HELL NO!! But after talking to rep again and promising to retract my cancellation the package shows up 20 days later.
I have to laugh the package comes and I told this rep it was a Birthday gift and had to smell, feel, and look good has to be new. I removed my brother's gift from the shipping box and found the original box had been sliced up to fit shipping box very poor guys, plus the item had not been anchored down in box and all the parts where or would have been thrown around in box again guys not very smart. I tried to adjust the trim a number of times but still not flying correctly. What I found was one of the motors where very tight and did not spin fast enough, oh I forgot the on board camera had to be in stalled and their direction had been written very poorly and have not hooked it up to this date.
I got a hold of rep again and I have to say I am so tired of hearing I am sorry that I could scream. I know it is not my reps fault completely, but he is first contact. I was told to take picture of box and insides and the defective motor running which you can not due and see problem because I figured that is what they were going to do. I did send pictures so what! I also told them what I wanted send a brand new unit complete sent to me my address and once I got it I would re-box plus using their shipping label and ship old one back to them. I was told they would be loosing money that way So what I am the customer and a real mad one at that.
Guess what never heard back from them ever again it just does not figure, LOL.
USA customers beware of cheese companies seems like China has a lot of them, but not all are!!!
PS If Katherine sends a we are sorry your having problems to me I do not want to here it at this time my offer of a new unit stands and you can upgrade it also.
I ordered my thing off of their website on October 13 and it has been 20 days and I have nothing yet to come in the mail! I go on their website to try to find a phone number and when I call it said it wasn't a real number!!! What is this a joke? Don't buy from here unless you want things late.
I ordered goods, the goods were necessary to a certain date. Passed 40 days, the goods didn't receive, asked to return money, they sent goods once again!! Passed 20 more days... money doesn't want to return. Inadequate seller.
I order often goods in other Chinese shops, I receive goods in 11-25 days...
I orderd one bag on September 25. Still not received. Sending the email.they r not refunding money. They are the cheating company.my friend also was telling same thing.they r telling go and ask postoffice.they r taking money from bank but not refunding. Last week they said 48 hrs will get money back. But still not received. Very cheaters. Please don't believe them.BEWARE OF THIS CHEATERS
They send goods via DHL Hong Kong . Parcel has been lost. DHL Belgium confirm it to Banggood asking them to contact DHL HongKong for refund...Only reaction of Banggod: Contact DHL Belgium. We will not refund or do anything! And of course and logically DHL Belgium will not refund as I have no contract with them and confirm that matter should be solved between banggood and DHL HK.
Conclusion: If there is a problem with the shipment, forget your goods and the payment!
After posting this review, Banggood inform me that they will refund me.
Notwithstanding Banggood post, they wrote me that there will be no reimbursement. They seem to never read your mail completely (more than 30 mails in our exchange), keep writing that you need to contact your local post (which has nothing to do with a dhl shipment) or ask you for a claim number which they have already received both from me and DHL! And wathever their propblem with DHL, I paid for the goods delivered to me and they are fully responsible for the shipment (no waiver in their conditions which I read carefully - I am a lawyer...). It looks like their policy is to wear your patience so you will drop the case...
And be carefull of their good reviews as they explicitely have a program rewarding good review from 5 to 50 usd ...
DHL finally recover the parcel (which apparently had made a trip to Spain) and delivered it with one month delay. Certainly not with Banggood help which was unable or unwilling to propose any solution during this month. It is clear that if DHL had not recover it, both my money and the goods would have been lost... On top, items were loose in a carton box (without any filling) and some components were slightly damaged. One item was missing.
Yes banggood is cheap, yes the products meet the requirements but if something happens with the shipment you will be on your own...
I have an odd frequency control unit which needed remotes. These are 433.92 Mhz rolling code remotes. I bought one from another company and it worked great. I bought three of a different model from Banggood.
You will see it says ROLLING CODE in the description. And it says fixed code too. I trusted that it was ROLLING CODE.
The remote they sold appears to go into programming mode but will not accept the code from the working remote I have. I also tried to program it directly to the control box as I did with the other (now) working remote. The box would not accept it's button press. It appears that this is NOT a rolling code device. It is 1/2 the price of the other I purchased. I have written to Banggood asking for a return, but have no response. It has only been 48 hours, but, they say they will respond in 24 hours. I would not buy from them again if they cannot fix this problem. P.S. I bought 3 remotes. All appear to work the same. I tried all three on both remote to remote and remote to control box programming with no success.
Ordered items that are marked on special and a week later they email to say the items are out of stock and will be two weeks until back in stock. I said yep ok but pls upgrade the shipping as it is their fault there is a delay. They advised I can if I pay the extra $2. Well I then cancelled with them and will never shop again.
Tried to buy a reed switch from this site for a special application. Ad described the switch as normally closed. Switch received was normally open. Called customer service....was asked to send a picture of the incorrect part. Called again, customer service woman argued with me and kept contending the correct switch was sent. POOR CUSTOMER SERVICE
I have ordered quite a bit from them, and I find that, especially with electronic items, most of the products may work fine for a while, but most fail within a few weeks. Some products, such as a digital wrist watch have quirky defects that make me think they were factory rejects that were meant to be discarded. Other electronic items I have gotten burn out quickly, or fail to work at all. It could be just a lack of proper testing and quality control, but I wouldn't expect to get so many lemons just by chance.
Tip for consumers: Customer service was very bad when I tried contacting them. You might be better off buying the same items from a site that has better return options.Ask Jim about Banggood
I should have known better! Buyer beware! I guess I just kiss my money good-bye. But be sure I will warn everyone I can to stay away from this pos company!!!
I ordered a handbag from this company for a friend who loves cats. They sent what they had in stock (one with rabbits) not the one I ordered. It took five weeks to get here when it was promised in three weeks. When notified, they said they would refund if I paid shipping even though it was their error!! The shipping cost to return to China was $23.80 plus the mailer. The purse was $26.00!! When I researched comments on their site, this had happened multiple times with people that ordered the cat purse and received one with rabbits and they were all told the same thing. Return the item and we will credit it. This is a scam!! This company is so unethical. Obviously it makes no sense to ship! Do not ever deal with them!!