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Their publicity states that dispatches from the EU occur within 2 days, this is not true, I ordered 10 days ago and my order still hasn't been dispatched, I have contacted customer services 3 times and I am fobbed off with the same excuses every time, that they are working on it and that I will hear from them within 24 hours, I hear nothing, it is lies, lies, lies, I cannot wait at home indefinitely,How long does it take to process an order? They are not honest!
Products used:
E Bike , not yet used as not delivered
The worst customer service I have ever encountered, very stressful and impersonal, I do not wish to speak to a bot or a call centre in India,my parcel containing very important documents is now a week overdue, and on the time line it seems to keep going back and forth between depots, this is causing me an enormous amount of stress.
Tip for consumers:
never use this company
Products used:
Fedex
Mary G.'s review of Banggood earned 2 Very Helpful votes
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Dear customer,
Thank you for taking the time to leave your comment.
Due to different regions and transportation methods, the transportation time is different.
Here are more details about the shipping methods:https://www.banggood.com/help_center/question_category.html?catid=177
Here are more details about the shipping time: https://www.banggood.com/help_center/question_category.html?catid=209&artid=1582
In order to solve your problem, you can contact us at vipservice@banggood.com
Best regards,
Banggood Team