Art Beads

Placed an order on 5/19/23; got an email on 5/25 indicating that it had been delivered (which was inaccurate). Contacted Art Beads customer service-long story short -they were of no help. Finally cancelled
Credit card payment. I thought this might be an unusual experience so I looked for reviews of Art Beads and well, well, well no surprise there are numerous reviews citing their poor customer service. I won't be ordering from them in the future

Too bad fusion beads went out of business and I've had to use artbeads instead. Their customer service is horrible. Don't pay extra for Priority shipping because it's no quicker than their free shipping. What a rip off. I'll be looking for a new site to buy my supplies from.

I shop at Artbeads.com frequently but when they have a sale you'll notice they are low on many items, usually the stuff I want. Also, if you sign in, add items to your basket and leave it for a few minutes to resume shopping later everything is removed from your basket even though you had signed in. This can be very frustrating since now you have to try and remember what was in the basket. They are also very hard to reach by telephone, which wasn't the case last year.

I placed an order on April 1st from Canada and waited over 3 weeks for a card to arrive in the mail saying to pick up my parcel from the post office where I had to spend another $25.00 for custom fees. OK- so I not only placed 1 order but by mistake I placed a second order on the same day. I called to cancel the order but no reply so now I am still waiting for the second order which no doubt will have duty fees. Under the H117 Canadian tax code fees do apply but having tried to cancel the 2nd order and no reply to chat or phone call I would not buy from Artbeads from Canada. I might as well have ordered from China direct with no shipping fees.

Wrong product in a bag with a photo of the item I ordered. Delivery is taking FOREVER. Even when I pay for expedited delivery, it takes longer than expected. I'm so disappointed and now my supplies won't be here in time for a show for which I need to finish some product. I've called two numbers, only one let me leave a message. I have emailed several times, used Chat, filled out the online contact form, and no one has responded in 2 weeks. I STILL don't have the order I placed BEFORE this one. I hope they are safe, and well, but this is getting strange. How do I get my money back!

I've been buying from Artbeads for eight years and I've been happy with every single order. Great customer service and timely processing. Always great prices but I don't shop unless it's a sale.

I placed an order on Oct. 1,2020. They sent the wrong color beads. I tried to call, but the phone was disconnected and you could only contact them via email, which took 2 days for them to read and respond. They were very friendly and said they would ship the correct color beads. Today is October 21,2020 and I still do not have the beads. I am so disappointed. I have been a long time customer of Artbeads.com but will not do business with them anymore.

The 800 number at the bottom of the emails art beads sends out doesn't even work. I have had so many incorrect orders sent to me and then they are out of stock of what I was supposed to get. And they wanted me to go though the trouble of sending back the items that they incorrectly put in my order. I find the fact that you can't reach customer service = very bad business. 50% of the time I have received incorrect orders. FRUSTRATING! And now I have a lost order in the ups/usps system and the only customer service for me to contact is via email which they state can take up to 3 days!

After receiving an incorrect item I contacted customer service. Said they would send out the correct item. Received the same wrong item. Clearly a labeling/stocking problem. Most concerning is that I have emailed and left chat message. Absolutely no response from them! I just wanted the item I paid for, not the wrong item they keep sending. Can't risk ordering from them again. I'll stay with Beadaholic and Fire Mountain Gems. They have excellent customer service.

I made my first purchase. The package never came to my address. I contacted them to let them know that I never received what I paid for. They responded with, tracking says it was delivered to my address. They told me (as if I am a child) that I need to contact my neighbors or my post office. What? It was delivered to me! I might as well tossed money out in the street. I am not their customer.

However, I have had a problem with a lost shipment and I can get absolutely no help at all. They have no telephone number on their site. I have written their customer service department multiple times without hearing anything back. So, I guess I am just out the money? No, not giving up. Other than that, they have been a fairly good supplier although they are many, many times out of products. But if you cna't get any help from 'customer service' they why stay as a customer?

I had to give one star but they don't even deserve that. Placed my order on Feb 11. That same day I was notified my order shipped. Tracked my order a couple of days after and it appears the package hadn't left. On Feb 19 I emailed them to get a status. A day later I get a "ticket" number. Today I called and the phone number just refers you back to the website. I have also tried contacting them on Instagram. Crickets! I have been a loyal customer for years and have NEVER had a problem before. They will no longer be getting my money. The last ditch is to file a claim with my credit card. Unfortunately I really wanted these beads. Their auto send emails will also be Unsubscribed. Very disappointed.

I simply tolerate Artbeads because it carries items I like but that I can't find elsewhere. The site itself is very slow, the result of an "upgraded" design a few years ago. But worse, customer service is the pits. Frustrating, time-consuming, irritating. Every time I place an order, I just hope there will be no problem. If I ever find the supplies I like elsewhere, that'll be it for me at Artbeads.

Lately very long time of waiting for order to ship, items being out of stock, no response when I send emails. Truly, I don't need the aggrevation. If the owner is having a problem, maybe communicate that to your customers. Otherwise, I'm left to think that I as a customer am not worth your time. And for those reasons, I'll eliminate artbeads.com from my stock of bead suppliers. I wish them the best but because there are plenty of other options, I will choose those.

The fact that I only received half my order was only part of the problem. It took forever for me to find out when my order would be shipped. Now that I have received half my order, I have been unable to get anyone to respond to multiple email requests. You cannot call them. Their "chat" feature is useless, as it is unmanned and no one ever gets back with you. This was my first experience with them and I will not be ordering from them again. BEWARE!

Usually happy with the company, I live pretty close the the warehouse and usually have my order pretty quickly. You usually just drop it in the mail and here it is. But this time there was a funky round-about way involving a third party delivery company and I haven't seen anything about it beyond "it's been shipped". Previously, expensive mixes were mislabeled with the wrong color inside. Then I've been trying to renew my password and getting circular responses with conflicting instructions, and no response at all to an email asking why.
What's the problem? Going the way of Fusion Beads? Out of business? Let us know that, at least, instead of advertising sales for products that are usually out of stock by the time I order. And leaving previous orders dangling in space.

I have ordered several times from Artbeads and have nothing but great things to say about them. I don't understand why there are so many bad reviews about Artbeads I've always had good experiences with them. I'm always impressed with how much care they take in packaging my order and how quickly it's filled and shipped. I'll continue to purchase beading supplies from them.

I have placed 4 orders with Artbeads within the past couple of months, for beads and other supplies, and THREE of the 4 orders were filled incorrectly. A cheaper pliers instead of a side cutter, smaller lapis beads than ordered (and worse, incorrectly labeled). The latest (and last) order was shorted a couple strands of TWO different bead types.
Artbeads did eventually fix the orders, but 3 out of 4?! I'm done with them! Not only did it delay projects, but then I had the added hassle of having to write them to explain their mistakes, plus make special trips to the Post Office for the returns.
Their canned apology email sounds hollow after 3 times... (The last time, I was told "We do ask that you please keep the item(s) you received in error as a gift"... but I was SHORTED merchandise on the last order! Anybody home? Insulting.).
I ordered online for convenience; they were anything but. Their selection and prices were okay; but their website is painfully slow at refreshing; they just don't seem up to the task of running a business.

I had been ordering from Artbeads for over a year, with minimal glitches ( an order delayed for no apparent reason, items needed to finish a project out of stock, etc.) when I placed an order to make one of the owners, Cynthia's, designs and an integral part of the order was out of stock. It was sent without this chain, and I was told that I had to place another order to receive a substitute. The shipping would cost over 50% of the cost of the chain. Any decent customer service would offer to ship it free, but not Artbeads. I even wrote to the owner, detailing my plight, and was told thar their "resolution team" (which I strongly suspect is the customer service department, which may be only one person) would be in touch. A week later, I found a local source for the chain. A month later, I have not yet received a response. A shame, but there are more customer friendly online bead shops out there--- Fusion, Red Panda, Goody. And they all have markedly better customer service than Artbeads.

Staff at Artbeads.com are not checking the material being sent out. I feel that they are not checking material orders
It has been several orders being reordered that I am skeptical about ordering any more. Also, had multiple points reached and my points were wiped out completely not pleased al all. I always had to start over applying at Artbeads because my address was wiped out too. Never complained until this time.

Their orders take sooo long and they are expensive. Twice I have had to email to see what the hold up is. The latest order hasn't even been received by the post office even though they sent me email saying that order had been shipped.

Most of the beads I purchased, for the most part, were very pretty. They were a broader selection than I could get at my local craft store or even another site I shop on. HOWEVER, I only purchased less than 10 items and my price was well over $100. I was ok with this UNTIL I received my beads and the amount I received was literally nonexistent. I have no clue what I will be able to make with this tiny amount. It certainly wasn't worth the price I paid. So lesson learned, but I will not shop here again and do not recommend for anyone else either.

Be aware it takes at least a month to get a refund if you return the mechandise.