Beth M.

I had a very poor customer service experience as a potential new customer and a creative business owner. Last night before the sale was over, I ordered several items. I attempted my credit card and my card was denied. Then, I attempted to use my husband's credit card and the same happened. I emailed the company asking why my cards would not go through, as they are the only cards that we use for everything, and the cards had not notified us of an issue as they normally do.

The response that I received was that there was a hold on my credit card for possible fraudulent activity. The reason for the 2nd card not going through was because I made several attempts with the first one (as one would with the thought that a number was off or the website system was down). I was told to contact my bank on both cards for fraudulent activity.

Needless to say, I was quite nervous and called the banks immediately, having had this happen to me before. Thankfully, it was discovered that the cards have no fraud related to them and are in perfect working order.

The sale prices of my items jumped up to almost double in price. I asked via email if I could be honored the sale prices and was told no.

As a new potential customer, I was beginning to think that fraud was being committed against me, due to the incident and poor customer service. And as a business owner, I can't imagine treating my customers this way-I would honor the sales prices due to the fact that the fault of the error was on Art Beads.

I will be shopping elsewhere for my supplies.